Cisco_SmartNet_Services_Q&A.pdf
PDF 56 KB Posted
- Attached to
- Amendment #2
- Solicitation number
- HU0001-17-Q-DT46
About this file
Questions and Answers
View the file
Other files
| File | Type | Posted |
|---|---|---|
| Cisco_Smartnet_-_RFQ-_Amendment_2.pdf | ||
| Cisco_Smartnet_-_RFQ-_Amendment_1.pdf | ||
| Provisions_and_Clauses-_SmartNet.pdf | ||
| Cisco_Smartnet_-_RFQ.pdf | ||
| Attachment_1.xlsx | XLSX spreadsheet |
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Text version
Cisco SmartNet Services– HU0001-17-Q-DT46
Question- What level of coverage do we want?
Answer- The requested service level for this maintenance is 8X5XNBD support level:
• 8 hours a day 5 days a week fault reporting
• Replacement hardware on the Next Business Day (NBD) after fault diagnosis
• 24 hours a day 7 days a week unlimited TAC access
• 24 hours a day 7 days a week extended access to Cisco.com
• 24 hours a day 7 days a week unlimited updates to the software on the device.
Vendors must quote this level of support.
File details come from the government source that posted it. Updated .