Atch_1_CaSA-3_PWS.pdf

SOLICITATION NO: HTC711-19-Q-C001

CONTRACT NO.: HTC711-XX-C-XXXX

25 October 2018

PERFORMANCE WORK STATEMENT

FOR

AIR TERMINAL AND GROUND HANDLING SERVICES

CENTRAL AND SOUTH AMERICA

FOR THE

AIR MOBILITY COMMAND

AT

Simon Bolivar International Airport, Caracas, Venezuela Tocumen International Airport, Panama City, Panama

Norman Manley International Airport, Kingston, Jamaica

1. DESCRIPTION OF SERVICES. The Contractor shall provide Air Terminal and Ground Handling Services (ATGHS) as defined in this Performance Work Statement (PWS) for Air Mobility Command (AMC) missions, as defined in Appendix A and facilitate on-time aircraft departures at:

- Simon Bolivar International Airport, Caracas, Venezuela

- Tocumen International Airport, Panama City, Panama

- Norman Manley International Airport, Kingston, Jamaica

These services are considered operationally critical support as defined in DFARS 252.204-7012.

1.1. Air Terminal Operations Center (ATOC). The Contractor shall provide a control function that manages information and terminal resources required to receive, document, plan, and move passengers, cargo, and mail, ensuring maximum aircraft utilization. The Contractor shall:

1.1.1. Gather, process, and disseminate information in accordance with (IAW):

- Air Mobility Command Instruction (AMCI) 24-101, Vol. 9, Section A paragraph 1, Section B paragraphs 5.4., 7.

through 7.19., 8.1.1. through 8.1.4., 8.2.1. through 8.2.3., 9. through 9.7., Sections C, D, and Attachment 3, Attachment 5, Attachment 6, and Attachment 7

- HQ AMC/A4T policy, messages, memorandums, and directives

1.1.1.1. Provide the HQ 618 Air Operations Center (Tanker/Airlift Control Center (TACC)) Theater Airlift Control Center/Air Mobility Division (AOC/AMD); Military Group (MILGRP), and Contracting Officer’s Representative (COR) as appropriate, aircraft landing, block-in, block-out, and take-off times; as well as, information concerning a potential aircraft delay, actual delay, abort, or mission cancellation.

1.1.1.2. Coordinate inbound and outbound clearance for explosives shipments and monitor the terminal’s explosive movement requirements and capability IAW AMCI 24-101, Vol. 9, paragraph 9.7., Attachment 2, and Attachment 5. Ensure proper coordination requirements are captured for all hazardous material, including explosives.

1.1.1.2.1. Coordinate Port to Port Explosive Clearance Requests with the TACC, enroute and destination stations.

1.1.1.3. Obtain scheduled mission arrival/departure times plus mission planner point of contact from the MILGRP.

1.1.1.3.1. Coordinate with mission planner for load breakdown information.

1.1.2. Inform aircrew members remaining overnight and terminating passengers of local security threats, currency exchange processes, curfews, off-limit areas, and environmental and health risks or concerns, as a minimum.

1.1.3. Advise the aircraft commander and passengers of local host nation customs, agriculture, and immigration requirements.

1.1.4. Assist in expediting the necessary clearances for aircrew members, mission recovery team members, mission support team members, passengers, and cargo.

1.1.5. Assist the aircraft commander or aircrew representative(s) when requested, with obtaining weather briefings and Computer Flight Plans.

1.1.6. Provide transportation for aircrew members, mission recovery team members, and mission support team members to/from aircraft to any airport agency deemed necessary by the aircraft commander for mission accomplishment.

1.1.7. Pre-plan, select, process, and manifest each aircraft cargo and mail load IAW AMCI 24-101, Vol. 11, Section I., HQ AMC/A4T policy, messages, memorandums, and directives.

1.1.7.1. Obtain passenger deviations when moving hazardous material IAW AMCI 24-101, Vol 9, Attachment 4.

1.1.8. Ensure the AMC Form 77, Aircraft Ground Handling Record, provides a complete synopsis of events, actions, tasks accomplished, etc. related to accomplishing inbound/outbound mission performance requirements.

1.1.8.1. Document the following at a minimum: Inbound Information, blocks 1, 2, 4, 6, 9A thru C, 10A thru C, 11A, 12A, 12B, 13A, 13B and 14. Outbound Information, blocks 1, 2, 4, 5, 7, 9, 18C, 18D, 19A, 23B thru H, 24A, 24B, 24G, 26, 28, 30A, and 30B.

1.2. Aircraft Services. The Contractor shall process cargo/mail to include but not limited to pallet build up/breakdown, provide special handling services, aircraft loading and unloading, and transport cargo/mail between the storage facilities and the aircraft IAW:

- AMCI 24-101, Vol. 11, except paragraphs 1, 4, 8.2. through 8.2.2.4., 10. through 10.1., 16.2. through 18.7., 55.

through 55.5., 59., 104., 105. through 105.5., Attachment 3, Attachment 4, Attachment 5, and Attachment 7

- Defense Transportation Regulation (DTR) 4500.9R, Part II, Chapter 203, Section C, paragraphs 5, 6, 7, and 8

- Department of Defense Instruction (DoDI) 4515.13, Section 6

- (Air Force Manual) AFMAN 24-204

- HQ AMC/A4T policy, messages, memorandums, and directives.

The Contractor shall:

1.2.1. Load and unload cargo from Government-owned or contracted surface conveyances.

1.2.2. Transport inbound and outbound cargo to/from Contractor’s facility and aircraft.

1.2.3. Coordinate the movement of outbound and inbound cargo with the MILGRP/OSC.

1.2.3.1. Load and unload ordinary/registered mail and signature service/classified cargo only under the direct surveillance of a designated US citizen from the US Embassy. The MILGRP, will provide a letter designating specific personnel authorized to accept terminating mail and signature service/classified cargo.

1.2.3.1.1. When a designated US Citizen Embassy representative is not present, coordinate downloading of mail and signature service cargo under the direct surveillance of the aircraft commander's representative to gain access to other terminating cargo. Terminating mail and signature service cargo shall be re-loaded under the surveillance of the aircraft commander's representative and returned to origination station if a designated US Citizen Embassy representative has not arrived to receipt for the cargo 30 minutes prior to the mission's scheduled departure time.

1.2.4. Provide storage and security for all general cargo shipments.

1.2.4.1. Originating and in-transit cargo. Accept and store originating or in-transit cargo shipments no more than 36 hours prior to scheduled aircraft arrival on which movement has been planned. In the event that a mission cancels or delays for more than 24 hours, contact the customer to retrieve cargo. Contractor is required to safeguard and provide temporary storage regardless of the duration; however, contact the Contracting Officer (CO), AMC Program Manager (PM), and COR when originating cargo has been in temporary storage for more than 24 hours after pick up notification has been made to the customer.

1.2.4.2. Terminating cargo. Store terminating cargo, regardless of the duration; however, contact the CO, PM, and COR when terminating cargo has been in storage for more than 24 hours after the receiving agency has been notified that shipments have been processed and are available for release.

1.2.5. Remove and dispose of trash in compliance with host nation requirements, provide lavatory servicing, and advise the aircraft commander that these services are provided once upon arrival or prior to departure. Any of these services requested by the aircraft commander and provided beyond this initial requirement shall be charged to the U.S. Government Aviation Into-plane Reimbursement Card (AIR Card), as an arranged service.

1.2.6. Inspect all hazardous materials IAW AFMAN 24-204 or the International Air Transportation Association (IATA) Dangerous Goods Regulation as applicable.

1.2.6.1. Confirm movement is authorized when presented Shipper’s Declaration of Dangerous Goods (SDDG) certified under AFMAN 24-204, Chapter 3. Applicable mission operations order must be confirmed with responsible troop Commander or with TACC.

1.2.6.2. Provide technical assistance for preparation of hazardous materials when shipments are tendered with improper documentation, packaging, marking or labeling.

1.3. Passenger Services. The Contractor shall provide a complete range of passenger and baggage services IAW:

- AMCI 24-101, Volume 14, except Section A paragraphs 1., 2.3. through 2.4.2., 2.9. through 2.9.2.; Section B, paragraphs 3. and 21. through 21.3.3.; Section F, paragraphs 49 through 56.; Section G, paragraphs 61. through 61.1.; Section H paragraphs 64. through 66.; Section K

- DoDI 4515.13, Sections 3, 4, 10, and 12

- Electronic Foreign Clearance Guide

- HQ AMC/A4T policy, messages, memorandums, and directives.

The Contractor shall:

1.3.1. Contact the appropriate consulates, embassies, Government agencies, etc., to assist passengers who have visa or passport problems.

1.3.2. Provide transportation for passengers to/from the aircraft and airport facilities.

1.3.3. Site Specific to Kingston, Jamaica. Notify the AMC Remote Records Management Center (RMRC) and COR if the passenger pre-manifest has not been received 24 hours prior to scheduled mission departure. Coordinate with United States Naval Station Guantanamo Bay (GTMO) and/or the MILGRP on any changes to the pre-manifest. The MILGRP may provide a supplemental certified passenger listing the day of the mission to add on or delete passengers due to unique mission requirements.

1.3.4. Site Specific to Kingston Jamaica. The contactor shall not permit passengers to board GITMO flights with Transportation Security Administration (TSA) prohibited items in their possession, either on their person or in their carry-on baggage. The Contractor shall:

1.3.4.1. Brief passengers at the time of check-in that they will not be permitted to board the plane if they have TSA prohibited items on their person or in their carry-on baggage.

1.3.4.2. At the final boarding gate, perform a final check of passenger identification, crosschecked with the manifest. Accomplish a hand-held magnetometer inspection of the passengers and a physical inspection of all hand carried baggage. If Security Forces Ravens are assigned to the flight the Ravens with coordination may perform the hand-held magnetometer inspection of the passengers.

1.3.4.2.1. When prohibited items are discovered, inform the passenger they must relinquish possession of the item or be denied permission to board the aircraft. Deny boarding if the passenger refuses to relinquish the item.

1.3.4.2.2. Deny boarding and alert the Jamaican Police should a weapon be discovered.

1.4. Funds Handling. Site Specific to Kingston, Jamaica. The Contractor shall provide funds handling services IAW AMCI 24-101, Vol. 14, paragraphs 45.2 - 48. and HQ AMC/A4T policy, messages, memorandums, and directives. The Contractor shall:

1.4.1. For each mission collect applicable airport taxes and fees, remit them to the Jamaican authorities on a monthly basis or as required by the Jamaican authorities, and retain a copy of the Return of Air Passenger Arrivals, Departures, Taxes and Levis Form for one year.

1.4.2. Develop and implement internal audit procedures for cash collection; account for DD Form 1131’s, Cash Collection Voucher, using a contractor-developed control log; and, convert all cash into currency suitable for mailing. Mail funds and applicable documentation monthly IAW PWS paragraph 1.9.1. to 628 CPTS/FMF, Bldg.

322, 122 N. Davis Drive, JC Charleston AFB, 29404.

1.5. Manual Manifest Cargo/Mail and Passenger/Baggage. The Contractor shall create, transmit, and reconcile manifest registers, cargo/mail and passenger manifests IAW AMCI 24-101, Vol. 6, paragraphs 6. – 6.6. 7.2.1. – 7.2.4., 8.1., 11. – 11.1.22. The Contractor shall:

1.5.1. Utilize the manual manifesting software provided by the Government for manifesting Cargo/Mail and passengers/Baggage. Transmit the electronic manifest file to the AMC RMRC not later than (NLT) one hour after mission departure.

1.5.2. Email the RMRC notification cargo has been receipted and terminated, within one business day of processing. At a minimum the email notification shall include the mission number, manifest number and individual Transportation Control Numbers (TCNs) of any over/short shipment cargo.

1.6. Records and Reports.

1.6.1. The Contractor shall create, maintain, and dispose of Government-Required Records IAW AMCI 24-101, Vol. 6 paragraphs 6. through 6.6., 8. through 8.4.6., 9. through 9.1., 11. through 14., and HQ AMC/A4T policy, messages, memorandums, and directives. The Contractor shall provide the original record or a reproducible copy of any such record within three working days of receipt of the request. The Contractor shall:

1.6.1.1. Perform post flight procedures within 24 hours of aircraft departure.

1.6.1.2. Complete and file all flight transactions and related documentation within 48 hours of aircraft departure.

1.6.1.3. Accomplish requested research and forward one copy of the research results/reports and associated movement documents to the requester within 48 hours of receipt of the request. Maintain a copy of all research requests results for a period of 90 calendar days.

1.6.1.4. *Hazardous Materials Shippers Declarations. Submit a copy of all inspected declarations to COR NLT the third working day following the inspection of the shipment.

1.6.1.5. Provide a copy of the manifest page showing the totals of manifested Passengers/Cargo for all originating and/or terminating billable missions to the COR by the third working day of the following month. The page shall include at a minimum the aircraft number, mission number, Julian date, and manifest number.

1.6.1.6. Provide a contractor-produced form depicting the same data in PWS paragraph 1.6.4. when a manifest cannot be created or is not available.

1.6.1.7. Provide a copy of all associated manifest letters of transmittal to the COR.

1.6.2. The Contractor shall prepare and submit the following reports within the time frames stated below or IAW the specified publication. A copy of reports identified with an * shall be provided to the COR.

1.6.2.1. *Monthly Station Traffic Handling Report, AMC-A4T (M) WRS. IAW AMCI 24-101, Vol 6, paragraphs

17. - 17.3.11. except 17.3.7 and 17.3.9. - 17.3.9.7.

1.6.2.2. Short, Cannot Locate, Lost, Pilfered Shipments, Damaged or Confiscated Shipments Reports IAW AMCI 24-101, Vol. 6, paragraphs 16. - 16.3.3.1.

1.6.2.3. Over Shipment Report IAW AMCI 24-101, Vol. 6, paragraph paragraphs 15. - 15.4.

1.6.2.4. * AMC Key Asset and Equipment Report, RCS: HQ AMC-A43 (M) 8001 IAW AMCI 24-101, Vol. 5, paragraphs 3.1.3.1.,12.1. through 12.2., AMCI 24-101 Vol. 11 paragraph 6.4.3., and AMCI 24-101 Vol. 13 paragraphs 12.2. - 13.2. The Contractor shall submit required data to the COR via email.

1.6.2.5. Mishandled Baggage Summary, AMC Form 134a IAW AMCI 24-101, Vol. 14, paragraphs 74.1 - 74.5.

1.6.2.6. The Contractor shall report ALL direct contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for HQ AMC/A4 via a secure data collection site. The Contractor is required to completely fill in all required data fields using the following web address:

http://www.ecmra.mil/.

1.6.2.6.1. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported N L T October 31 of each calendar year, beginning with 2020. Contractors may direct questions to the help desk at: http://www.ecmra.mil/

The eCMRA site associated with this contract is Air Force.

The Command of the Requiring Activity is Air Mobility Command.

The Unit Identification Code (UIC) for this requirement is FFGYC0.

The Federal Service Code for this contract is V999.

1.6.3. Audit and correct all errors and discrepancies and retransmit records within 24 hours of discovery or notification.

1.7. Arranged Services: The Contractor shall coordinate the following “arranged services” as defined in Appendix A.

1.7.1. Telecommunications for aircrew, mission recovery team, and mission support team members.

1.7.2. Transportation for aircrew, mission recovery team, and mission support team members to other than airport agencies.

1.7.3. Billeting for aircrew, mission recovery team, and mission support team members at a US Embassy-approved facility. A list of approved facilities will be provided to the Contractor and updated periodically by the

MLO/MILGRP/ODC.

1.7.4. Support for mission recovery team and mission support team members on-station to perform aircraft maintenance, to include but not limited to, downloading aircraft parts, repair equipment, and tools.

1.7.5. Purchase and delivery of in-flight meals/bottled water to the aircraft. The aircrew shall provide reimbursement for these items using an appropriate method of payment, i.e., cash or government travel card. These items should not be charged to the AIR Card.

1.7.6. Wet/dry ice for shipments as required to prevent spoilage/damage.

1.7.7. All equipment, tools, materials, supervision, and any other items and services necessary to perform transient services from the time of aircraft arrival to the time of aircraft departure, regardless of the ground time of the aircraft. The Contractor shall make arrangements when aircraft requiring servicing have been granted clearance into the country and requirements for servicing have been validated by the aircraft clearance request or TACC.

1.7.7.1. Aircraft stairs, only for KC-10, KC-135 and commercial aircraft, without passenger service requirements.

1.7.8. The Contractor shall arrange for fueling of the aircraft by alerting the fuel distributor of aircraft arrival/departure times and advising aircrew members of fuel and aerospace ground equipment availability.

1.7.8.1. Arrangements for fuel servicing shall only be made with DoD-approved fuel contractors. Arrangements for fuel with other than the DoD-approved fuel contractor are acceptable only when the approved fuel contractor is in "Quality Hold" status. The Contractor shall not be involved in the fuels invoicing process. For a complete list of approved fuel contractors and quality hold status listing, refer to web site: cis.energy.dla.mil/energy_cis/, then click Into Plane Contract Information System, select country form the map.

http://www.ecmra.mil/ http://www.ecmra.mil/

1.7.9. The aircraft commander shall be required to pay for arranged services using the U.S. Government Aviation Into-plane Reimbursement Card (AIR Card) (except for 1.9.5.).

1.7.9.1. A legible copy of AIR Card, Credit Card, and other receipts for payment of arranged services shall be retained and filed in the AMC Form 77.

1.7.9.2. Receipts shall have at a minimum the following information annotated on them or attached to them:

aircraft tail number, mission number, and Julian date service was provided.

1.8. Government-Furnished Aircraft Towbars. Site Specific Tocumen Panama. The Contractor shall receive, process, and prepare for shipment as well as operate and maintain aircraft towbars listed in the PWS in accordance with existing technical orders (TO) instructions. The Contractor shall:

1.8.1. Maintain the appearance of the towbars and ensure tires are properly inflated and joints are properly lubricated. This shall be included under the basic monthly service CLIN.

1.8.2. Report towbars that become inoperable to the CO, PM, and COR.

1.8.3. Document maintenance actions using an AFTO Form 244, Industrial and Support Equipment Record. The AFTO Form 244 shall be maintained on each towbar.

1.9. Miscellaneous Service: The Contractor shall make arrangements for CO, PM, and COR to have escorted access to the airport restricted areas during the length of their surveillance inspections.

1.9.1. The Contractor shall utilize UPS, FEDEX, or DHL to ship/mail paper documents as required under this PWS.

2. SERVICE DELIVERY SUMMARY (SDS). The SDS represents the most important contract objectives and includes safety and security requirements, which are interwoven critical aspects of these objectives. The Contractor is fully expected to comply with all PWS requirements; however, the Government’s assessment of Contractor performance will focus mainly on these objectives.

2.1. A critical nonconformance 1) cannot be corrected without negative mission impact, and/or 2) adversely affects another Government agency’s ability to accomplish their mission, and/or 3) adversely affects the safety/security of personnel or resources.

2.2. A minor nonconformance is unlikely to materially reduce the usability of the services for their intended purpose and cannot be corrected.

Performance Objective PWS Paragraph

Performance Threshold

Facilitate on-time aircraft departure. 1. No delayed missions caused by the Contractor.

Manage information and terminal resources required to receive, document, plan, and move passengers, cargo, and mail, ensuring maximum aircraft utilization.

1.1. through 1.1.8.1.

No critical nonconformance and no minor nonconformance trends.

Inspection, processing, and movement of hazardous materials.

1.2.6. through 1.2.6.2.

Inspected, processed, and moved with 100% accuracy.

Provide aircraft services. 1.2 through 1.2.5. No critical nonconformance and no minor nonconformance trends.

Provide a complete range of passenger processing services.

1.3. through 1.3.4.2.2.

No critical nonconformance and no minor nonconformance trends.

Provide Funds Handling 1.4. and 1.4.1. Funds are accounted for properly.

Create, transmit, and reconcile manifest registers, cargo/mail and passenger manifests.

1.5. through 1.5.2. No critical nonconformance and no minor nonconformance trends.

Manage accurate and auditable data records and reports.

1.6. through 1.6.3.

No significant minor nonconformance trends.

3. GOVERNMENT-FURNISHED MATERIALS, EQUIPMENT, AND TRAINING

3.1. Government-Furnished Materials (GFM): GFM, Appendix C-1, will be provided to the Contractor for the duration of the performance period of this contract. The Contractor and COR shall jointly inventory the initial stock of GFM provided NLT five working days before the start of the contract. Any missing items shall be annotated on the inventory and the CO notified in writing. The Contractor shall sign a receipt for all materials provided by the Government. The Contractor shall request additional materials by providing a written request to the COR at least 60 calendar days before the required delivery date of the materials, if additional materials are authorized by the contract. At the conclusion of the contract, the Contractor shall return all residual inventories to the Government.

3.2. Government-Furnished Equipment: GFE, Appendix C-2, will be provided to the Contractor for the duration of the performance period of this contract. The Contractor and COR shall jointly inventory GFE NLT five working days before the performance start date; and annually thereafter NLT ten calendar days before completion of the contract period, including any option periods. The Contractor and the COR shall jointly determine the working order and condition of all equipment and document their findings on the inventory. The CO shall be provided a copy of the inventory signed and dated by the COR and Contractor's representative receipting for all equipment provided by the Government; and, notified in writing when equipment is missing or not in working order. In the event of disagreement between the Contractor and the COR on the working order and condition of equipment, the disagreement shall be elevated to the CO.

3.2.1. The Contractor shall submit requests for additional or replacement GFE to the CO, PM, and COR. Such requests shall specify the reason for the replacement request. The Contractor shall turn in GFE approved for replacement or repair.

3.3. Government-Provided Training. The Government will provide initial familiarization training (in English) for one Contractor person per location at the 437 APS, Joint Base Charleston SC for up to 10 working days as coordinated with the COR. In addition, training will be provided to Contractor personnel at the Contractor’s facilities for up to three working days as coordinated with the COR. Training includes, but is not limited to, such things as cargo and passenger processing, handling, and documentation, aircraft cargo and passenger loading, and completion of required reports.

3.3.1. Within 14 calendar days after the Post Award conference, the Contractor shall designate in writing to the CO, PM, and COR Contractor personnel performing as hazardous materials inspectors, and, shall provide the CO, PM, and COR a current certificate of completion of the Transportation of Hazardous Materials Preparer’s Course or the Air Transportation of Hazardous Materials Inspector Course. For those Contractor personnel designated but not qualified or current, the Government will make available, throughout the term of the contract, required in-residence Hazardous Materials Inspector Course training to enable proper initial certification and biannual recertification of Contractor personnel identified as hazardous materials inspectors and/or load planners. The course duration is five academic days and is currently held at Ft Lee VA and may be held at other locations world-wide.

3.3.2. Within 14 calendar days after the post award the Contractor shall designate in writing to the CO, PM, and COR personnel requiring records management training.

3.3.3. All training requirements shall be coordinated with the COR.

3.3.4. The Government will not charge an attendance fee for the Air Transportation of Hazardous Materials Inspector Course. Contractor is responsible for all other costs incurred, IAW PWS paragraph 4.3.

4. GENERAL INFORMATION. The Contractor shall provide all technical support, personnel, supervision, equipment, tools, materials and other items and services, (except as specified within the contract as Government- Furnished Materials, Equipment, and Training), as required, to perform ATGHS as defined in this PWS.

4.1. Contractor Personnel. The Contractor shall provide a Station Manager who shall be responsible for the performance of the work. The name of this person shall be designated in writing to the CO 30 days prior to the contract performance start date. The Contractor shall notify the CO, PM, COR, and MILGRP within one work day of any changes in Station Managers.

4.1.1. The Station Manager shall have full authority to act for the Contractor on all contract matters relating to the daily operation of this contract.

4.1.2. The Station Manager shall be located on site to oversee all contracted operations and shall read, write, speak, and understand English in order to use technical manuals/references and for effective communication.

4.1.3. The Contractor shall meet with the CO, PM, COR, and other Government personnel as required by the CO.

4.1.4. Contractor personnel shall present a neat appearance and wear commercial airline equivalent clothing (appropriate for the specific functions performed).

4.2. Hours of Operation. The Contractor shall perform the services required under this contract when aircraft are scheduled. Contractor personnel shall respond, upon notification by the Government, to unforeseen mission requirements. The Contractor shall provide the CO, PM, COR, and TACC with the means and information needed to contact the Station Manager around the clock.

4.2.1. AMC reserves the right to insert any necessary personnel to augment Contractor operations. AMC augmentees will be responsible for the workload that is not normally part of the Contractor’s daily operations. The senior AMC representative has overall management responsibility for prioritizing workload and resources. The Contractor shall cooperate with augmentees and render any assistance necessary (as directed by the CO).

4.3. Training. The Contractor shall be responsible for all personnel training, certification, licensing, and proficiency, unless otherwise specified in the contract; and, pay all costs incurred for training required by this PWS for the duration of the contract.

4.3.1. The Contractor shall forecast HAZMAT Inspector recertification requirements and coordinate with the COR to ensure training is scheduled.

4.4. Quality Programs.

4.4.1. The Contractor shall utilize their commercial quality control program and procedures to identify, prevent, and ensure non-recurrence of defective services.

4.4.1.1. The Contractor shall provide the aircraft commander or designated aircrew representative an AMC Aircrew Member Survey upon aircraft arrival, to be completed and retained for each AMC mission. A copy of completed surveys shall be forwarded to COR personnel NLT the third working day of the following month.

4.5. Security. The Contractor shall ensure that sufficient personnel have the appropriate clearance to accomplish all services as specified in the PWS, to include but not limited to Airport Access, Military Ramp Access, and access to Host Nation Military Bases, as required. The Government reserves the right to direct the removal of personnel for health, safety, misconduct, or security reasons. This action does not relieve the Contractor from total performance of the contract tasks specified in this PWS.

4.5.1. The Station Manager shall receive Anti-Terrorism/Force Protection briefings as deemed appropriate by the

MILGRP.

4.5.2. The Contractor shall in the event of a Force Protection concern provide services to aircraft on the ramp deemed necessary by the Host Nation Military Forces, MILGRP and/or SOUTHAF Force Protection Cell.

4.5.3. Non-Public Information. In performance of this contract, the Contractor may have access to sensitive, non-public information. The Contractor agrees (a) to use and protect such information from unauthorized disclosure IAW DoDI 8582.01 - Security of Unclassified DoD Information on Non-DoD Information Systems, 6 June 2012;

(b) to use and disclose such information only for the purpose of performing this contract and to not use or disclose such information for any personal or commercial purpose; (c) to obtain permission of the Government Program Manager before disclosing/discussing such information with a third party; (d) to return and/or electronically purge, upon Government request, any non-public, sensitive information no longer required for Contractor performance; and

(e) to advise the CO, PM, and COR of any unauthorized release of such information. Upon request, the Contractor shall have its employees assigned to this contract execute a non-disclosure agreement for delivery to the Government. The Government will require contractor personnel to sign a non-disclosure statement to protect non-public information of other Contractors and/or the Government.

4.5.4. Handling and Protection of Non-Public Information. In performance of this contract, the contractor may have access to DoD Transactional Information (DTI), which for the purposes of this section shall mean any information developed or received in the course of planning, ordering, shipping, tracking, and invoicing in support of the requirements of this contract. To adequately protect this DTI, contractor information systems (IS) involved in the performance of this contract shall comply with the security requirements in the current version of the National Institute of Standards and Technology (NIST) Special Publication (SP) 800-171, “Protecting Controlled Unclassified Information in Nonfederal Information Systems and Organizations,” as soon as practical but NLT 1 March 2020. Compliance with NIST SP 800-171 measures is required at the prime contractor level and does not apply to subcontractors and other entities that the prime contractor engages with in order to meet the requirements of this contract.

4.5.4.1. Additionally, the contractor agrees to use such information only for the purposes of fulfilling the contracted requirements and to protect such information from unauthorized release or disclosure. Protection of the DTI does not abrogate any responsibilities of the contractor to comply with or implement additional cyber security requirements as part of generally accepted system security principles or as required by other categories of information that may be co-resident with the DTI on the contractor’s IS.

4.5.5. Operationally Critical Support. The services designated under this contract are “operationally critical support” as defined in DFARS 252.204-7012 Safeguarding Covered Defense Information and Cyber Incident Reporting.

4.5.6. Cyber Security Assessments and Mitigation Plans. The contractor shall provide a Self-Assessment of its compliance with NIST SP 800-171 and present a Plan of Action that identifies any deviations, non-compliance, or proposed alternative means of compliance as well as plans for correcting non-compliant requirements to the contracting officer on (contracting officer insert compliance date from section 1.1.1) and then annually thereafter.

The Self-Assessment and Plan of Action shall address all of the requirements in NIST SP 800-171. The table in Attachment 1 provides modified requirements of CUI/CDI specific controls from NIST SP 800-171 that will be used to evaluate compliance in a non-CUI/CDI environment. Additionally, at any time during the period of performance, when a contractor determines it is non-compliant with a NIST SP 800-171 requirement or an approved alternate means of compliance resulting in a High or Moderate Potential Impact as defined in Federal Information Processing Standards Publication (FIPS PUB) 199, “Standards for Security Categorization of Federal Information and Information Systems,” the contractor shall submit a Plan of Action within 15 days of the determination of non-compliance.

4.5.6.1. Plans of Action and any requests to vary from NIST SP 800-171 shall be submitted to the contracting officer for consideration and approval by USTRANSCOM. The Contractor need not implement any security requirement determined by USTRANSCOM to be non-applicable or to have an equally effective alternative security measure implemented in its place. The Plan of Action shall follow the template provided in Attachment

2. Alternate formats for the Plan of Action may be proposed and must be approved by USTRANSCOM.

4.5.6.2. USTRANSCOM may conduct an on-site visit to a contractor's facility or request a third party assessment (U.S. Government agency or U.S. Government funded commercial entity) to review progress towards meeting their Plan of Action, evaluate any proposed variances to NIST SP 800-171 requirements, and to assess residual risk to the DTI resulting from the non-compliance. Date and time of on-site visits will be mutually agreed-upon by USTRANSCOM and the contractor in advance.

4.5.7. Cyber Incident Reporting. When the contractor discovers a cyber incident, as defined in DFARS Clause 252.204-7012, that affects the contractor’s ability to perform the operationally critical support as identified in the contract, the contractor shall, as soon as practicable, but NLT 72 hours after discovering the incident, notify the USTRANSCOM Deployment and Distribution Operations Center (DDOC) Chief at 618-220-7700. If the contractor does not immediately reach the DDOC Chief via phone, the contractor shall send a notification email to transcom.scott.tcj3.mbx.ddoc-chief@mail.mil. The contractor shall provide an initial description of the incident that will include the information known at the time of the notification and shall provide a company POC who shall work with USTRANSCOM DDOC through the resolution of the incident.

4.5.7.1. The contractor shall also report the incident as outlined in DFARS 252.204-7012.

4.5.7.2. USTRANSCOM may conduct an on-site review to assist the contractor in evaluating the extent of the incident and to share information in an effort to minimize the impact to both parties. Date and time of on-site visits will be mutually agreed-upon by USTRANSCOM and the contractor in advance.

4.6. Safety. The Contractor shall ensure work performed does not expose personnel or property to hazards, risk of injury, or damage. The Government personnel may conduct periodic and no-notice visits to the Contractor work site. Anyone may cease operations immediately if an unsafe act is observed or a dangerous situation is believed to exist.

4.6.1. In the event of an incident/accident involving personnel and/or property, notify the CO, PM, and COR via email as soon as possible, providing them a synopsis of the incident.

4.6.1.1. Deliver a written incident/accident report to the CO, PM, and COR within 24 hours, which includes the following: a) date and time of occurrence, b) place of occurrence, c) a list of personnel directly involved, d) a narrative description of the incident/accident that includes a chronological order of the circumstances, and e) recommended steps to prevent future incidents of the same nature.

4.7. Publications and Forms. Publications and forms which apply to the PWS are listed in Appendix B. The Government, at the start of the contract, will provide forms as identified in Appendix B and hard copies of all publications, which are not available via internet web locations. The COR will provide these web sites and will forward supplements or amendments to listed publications and forms that are not available on these web sites. The Contractor shall maintain a publications library (print, electronic, or combination thereof) ensuring applicable supplements, policy messages, memorandums and directives are up to date. The Contractor shall be guided by these publications and use these forms to the extent necessary to accomplish requirements in this PWS.

4.7.1. Supplements, amendments, policy messages, memorandums, and directives associated with listed publications may be issued from any organizational level (DoD, AF, AMC, TSA, and Installation) during the life of the contract. The Contractor shall immediately implement those changes that result in a decrease or no change in the contract price and notify the CO in writing of such change. The Contractor shall provide a proposal for a reduction in contract price to the CO should a decrease in contract price result. The Contractor shall submit to the CO a price proposal within 30 calendar days following receipt of the change by the Contractor, before implementing any change which may result in an increase in contract price. The CO and the Contractor shall negotiate the change into the contract. Failure of the Contractor to submit a price proposal within 30 calendar days following receipt of the change entitles the Government to performance according to such change at no increase in contract price (unless the time requirement is waived by the CO).

4.7.2. Maintain a copy of HQ AMC/A4T policy, messages, memorandums, and directives until superseded or obsolete.

4.8. Phase-In/Out. The incumbent Contractor shall cooperate to the extent required to permit an orderly change over to the successor Contractor.

4.8.1. In the event Contractor personnel are not afforded an opportunity to attend required HAZMAT inspector training prior to the performance start date, Government personnel will fulfill HAZMAT inspection requirements during the transition period.

4.9. Insurance. The Contractor shall procure and maintain a level of insurance coverage commensurate with the commercial standard and in accordance with the host nation’s statutory limits during the entire period of performance under this contract. The policies shall contain an endorsement that any cancelation or material change in the coverage adversely affecting the Government's interest shall not be effective until 30 calendar days after the insurer or the Contractor gives written notice of cancellation or change to the Contracting Officer. Evidence of insurance shall be provided the Contracting Officer at the Post Award Conference and each year prior to expiration.

4.10. Points of Contact. The COR will provide applicable email addresses, phone and facsimile numbers, etc. as referenced throughout the PWS.

APPENDIX A

DEFINITIONS

Aircraft Classification.

Type A Aircraft. Both aircraft arrival and departure aircraft requirements combined, where requirements do not include the physical handling of passengers or cargo.

Type B Aircraft. Both arrival and departure aircraft requirements combined include physical handling of passenger/baggage and/or cargo performance requirements, PWS paragraph 1.2. through 1.3.3., for 1-50 passengers;

and/or 1 to 6 463L pallet positions of cargo.

Type C Aircraft. Any arrival and departure aircraft requirements combined include physical handling of passenger/baggage and/or cargo performance requirements which exceeds TYPE B Aircraft handling requirements.

Air Terminal Operations Center (ATOC). The air terminal work center which exercises operational control over other terminal work centers. ATOC coordinates activities for loading, unloading, and fleet servicing aircraft.

ATOC manages the port backlog. ATOC coordinates with other agencies concerned with aircraft scheduling and space allocations.

Allowable Cabin Load (ACL). The total load an aircraft can transport over a given distance taking into account weight and volume.

AMC Cargo and Mail Selection Procedures. Select cargo and mail based upon destination, movement priority, and system entry time (SET). EXCEPTION: AMC MICAP, VVIP, green sheet, registered mail and 999 shall be selected ahead of other cargo or mail regardless of SET. Green sheet cargo which is requested by a particular service (see AMCI 24-101, Vol 9, paragraph 20) will be moved ahead of that service’s cargo only without regard to

SET.

AMC Mission. AMC missions, for service provided under this PWS, are identified using the AMC Mission ID Encode/Decode Tables. Chapter 3 CHANNEL MISSIONS, paragraphs 3.2 Tables 3.1 and 3.2; Chapter 4 SAAM, paragraphs 4.1., Tables 4.1 and 4.2; Chapter 5 JA/ATT MISSIONS, paragraph 5.1., Table 5.1. and 5.2.; Chapter 7 CONTINGENCY (OPLAN) AND EXERCISE MISSIONS, paragraph 7.1, 7.4. table 7.1, 7.2 and NOTE; Chapter 10 TANKER AIR REFUELING MISSIONS, paragraphs 10.2 and 10.3, tables 10.1, 10.2 and 10.3. Chapter 11 AIR NATIONAL GUARD (ANG) MISSIONS, paragraphs 11.1 and 11.4, table 11.1, 11.2, 11.3, and 11.5; Chapter 13 UNIT TRAINING MISSIONS, paragraph 13.1, tables 13.1, 13.2, 13.3, and 13.4; Chapter 14, AIR FORCE RESEERVE COMMAND (AFRC) MISSIONS, paragraph 14.1, tables 14.1 through 14.5; Chapter 15 MISCELLANEOUS MISSIONS, paragraph 15.1. and 15.2, table 15.1, 15.2, and 15.3.

AMC Program Manager. Act as single Program Manager and Command Contracting Officer Representative Manager for the execution of all AMC ATGHS contracts.

Arranged Services. The Contractor shall make a reasonable effort to have an outside agency (vendor) perform the service(s) requested. Any charges for service(s) shall be paid for by the aircraft commander via Government invoice, credit card, or cash. Arranged services will not be paid for under this contract.

Block Time. Block out time is determined when the aircraft actually moves, not when the aircraft chocks are removed. Block in time is when the aircraft has come to a complete stop and wheels have been chocked.

Contracting Officer (CO). The duly appointed Government agents authorized to award and/or administer contracts.

The CO is the only person authorized to contractually obligate the Government or interpret the contract.

Contracting Officer's Representative (COR). The Government personnel who perform(s) quality assurance functions for a contracted service.

COR Manager. Nominates primary and alternate CORs. Reviews Contractor performance documentation, prepared by CORs, on a regular basis to ensure performance is compatible with contract and mission objectives.

Delay. The criteria for military and commercial aircraft differ:

Commercial Aircraft. On departures, reportable deviations occur when the mission’s actual block out time exceeds the delay start time by one minute or more.

Military Aircraft. For home station originating departures, a reportable delay occurs when the mission departs more than 14 minutes after scheduled takeoff time. For other military aircraft departures, a reportable delay occurs when a mission exceeds its scheduled ground time or scheduled time of takeoff, whichever is later, by more than fourteen 14 minutes.

Embassy Military Group (MILGRP). The Embassy Military Group includes but is not limited to the Defense Attaché Office, Security Cooperation Office, and other U.S. Government offices within the U.S. Embassy, Bogota Colombia.

Frustrated Cargo. Cargo which must be referred to the shipper services representative for correction of packaging and/or documentation discrepancies before further processing can occur.

Ground Time. Period of time an aircraft is on the ground. Ground times for military and commercial aircraft differ.

Military aircraft ground time is computed from landing to takeoff, while commercial aircraft is from block-in to block-out.

Quality Assurance. A planned and systematic pattern of all actions necessary to provide confidence that adequate technical requirements are established; products and services conform to established technical requirements; and satisfactory performance is achieved. For the purposes of this contract, quality assurance refers to actions by the Government.

Quality Control. Those actions taken by a Contractor to control the production of outputs to ensure that they conform to the contract requirements.

Scheduled Departure Time. The published time at which an aircraft is scheduled to takeoff.

APPENDIX B

PUBLICATIONS AND FORMS

Publication No. Title Date

AFMAN 24-204 Preparing Hazardous Materials for Military Jul 17

Air Shipment AMCI 24-101 Vol 6 Transportation Data Records Management Mar 16 AMCI 24-101Vol 9 Air Terminal Operations Center Feb 13 AMCI 24-101 Vol 11 Military Airlift Transportation - Feb 13 Cargo and Mail Policy AMCI 24-101Vol 14 Military Airlift Transportation - Jan 17 Passenger Service None Electronic Foreign Clearance Guide Current DTR 4500.9-R Part II Cargo Movement Current DoDI 4515.13 Air Transportation Eligibility Current DTR 4500.9-R Part VI Management and Control of the DoD Current Intermodal Container System IATA International Air Transport Association Current Dangerous Goods *(NONE) AMC Mission ID Encode/Decode Tables Nov 12 T.O. 35B5-35-1 Aircraft Tow Bar, TB C17 May 08 T.O. 35D33-2-3-1 463L Pallet Maintenance Jan 98 T.O. 35D33-2-2-2 463L Air Cargo Pallets Dec 86

Form No. Title Date

AFTO Form 244 Industrial and Support Equipment Record Aug 13 AMC Form 77 Aircraft Ground Handling Record Aug 13 AMC Form 82 Monthly Station Traffic Handling Report Mar 16 AMC Form 134a Mishandled Baggage Summary Jun 92 AMC Form 1015 HAZMAT Inspection and Acceptance Checklist Mar 18 DD Form 1131 Cash Collection Voucher Current AF Form 4069 Tiedown Equipment Checklist May 02 AF Form 4080 Load/Sequence Breakdown Worksheet Jun 01 DD Form 1385 Cargo Manifest Nov 78 DD Form 2131 Passenger Manifest Sep 05 DD Form 2775 Pallet Identifier Sep 98

Baggage ID Tags AMC Aircrew Member Survey

An asterisk (*) denotes those items that will be provided by the Government.

APPENDIX C-1

GOVERNMENT FURNISHED MATERIALS

The Government will provide any applicable active and inactive records to the Contractor. Upon termination of the contract all Government records will be returned to the Government.

Description Quantity Plastic Pallet Covers Sufficient replacement materials to meet station workload requirements will be coordinated through COR.

The Contractor shall be responsible for safeguarding all Government-Furnished Materials and maintaining a sufficient stock level to meet station workload requirements.

APPENDIX C-2

GOVERNMENT FURNISHED EQUIPMENT

The Contractor shall be provided the following GFE at each location referenced in paragraph 1.

ITEM Quantity Cost Total 10K MB-1 Chains 15 $13.59 ea $203.85 10K MB-1 Device 15 $128.08 ea $1,921.20 CGU-1B Strap 15 $15.38 $230.70 463L Pallet 15 $925.00 $13,875.00 463L Side Nets 30 $138.22 $4,146.60 463L Top Nets 15 $137.90 $2,068.50

Location Item Quantity Cost Reg/Serial Number Caracas Venezuela Portable Scales 2 $826.50 ea F224069/F224070

Panama City, Panama C-17 Towbar 1 $12,560.00 TB76 Portable Scales 2 $826.50 ea F225261/F282622

Kingston, Jamaica Portable Scales 2 826.00 ea F224056/F224078

Notify COR within 24-hours should any of these items become disabled or in-operative.

Calibration of portable scales shall be coordinated with COR and accomplished by the Government.

The Contractor shall be responsible for safeguarding all Government-Furnished Equipment.

The Contractor shall coordinate the redistribution of excess 463L assets with COR.

The Contractor shall maintain 463L assets IAW T.O. 35D33-2-3-1, 463L Pallet Maintenance and T.O. 35D33- 2-2-2, 463L Air Cargo Pallets; and, coordinate the redistribution of excess 463 L assets with COR.

The amount of 463L pallets, tie-down chains, devices, straps, and couplers may fluctuate on a day-to-day basis and the inventory listed shall be updated during annual inventory.

APPENDIX D

STATION WORKLOAD DATA

This is historical data and reflects passengers and cargo/mail short tons. This data was prepared in good faith;

however, the actual workload may not correspond to the historical data.

Simon Bolivar International Airport, Caracas, Venezuela

Aircraft Jun 17 Jul Aug Sep Oct Nov Dec

Jan 18 Feb Mar Apr May

C-130 0 0 0 0 0 0 0 0 0 0 0 0 Total 0 0 0 0 0 0 0 0 0 0 0 0

Cargo Term 0 0 0 0 0 0 0 0 0 0 0 0 Orig. 0 0 0 0 0 0 0 0 0 0 0 0

Passengers Term 0 0 0 0 0 0 0 0 0 0 0 0 Orig. 0 0 0 0 0 0 0 0 0 0 0 0

Tech Stops 0 0 0 0 0 0 0 0 0 0 0 0

Tocumen International airport, Panama City, Panama

Jun 17 Jul Aug Sep Oct Nov Dec

Jan 18 Feb Mar Apr May

C-130 1 2 2 2 1 1 1 1 1 C-17 2 4 11 2 6 11 1 1 6 6 6 3 C-5 1 1 3

KC-135 2

Other Mil 2 2 3 L100 Total 5 6 13 4 9 11 5 5 7 7 10 3

Cargo

Term 0 4 20 53 0 0 14 35 22.6 25 4.3 24.7 Orig. 0 0 0 0 0 0 13 0 0 0 0 0

Passengers Term 15 24 24 20 39 33 44 0 0 0 0 0 Orig. 49 24 48 16 0 0 5 30 26 45 23 23

Stops 0 1 9 1 0 11 2 1 1 4 4 0

Normand Manley, International Airport, Kingston…