Attachment 1 PWS 1 Sept 2016.pdf

Performance Work Statement (PWS)

Next Generation Delivery Service (NGDS)

1 October 2017

HTC711-17-R-CC01

Attachment 1 PWS

Table of Contents Next Generation Delivery Service (NGDS)

1. Contract Scope

1.1. International Express Transportation Service/Non-Basic Service

1.1.1. Scope of International Express Service

1.1.2. International Accessorial Service

1.1.3. International Size/Weight Limitations

1.1.4. International Shipment Weights

1.1.5. Customs

1.1.6. Foreign Military Sales Initiatives

1.1.7. CENTCOM Safety and Audit Oversight Program

1.1.8. Contractor Logistical Support for CENTCOM Only

1.1.9. Subcontractor Suitability

1.2. Domestic Express Transportation Service

1.2.1. Scope of Domestic Express Service

1.2.2. Domestic Express Accessorial Service

1.2.3. Domestic Express Size/Weight Limitations

1.2.4. Domestic Express Shipment Weights

1.3. Ground Transportation Service

1.3.1. Scope of Ground Service

1.3.2. Ground Accessorial Service

1.3.3. Ground Size/Weight Limitations

1.3.4. Ground Shipment Weights

1.3.5. Optional Low-Weight Shipping Services

2. General Information (applicable to International Express, Domestic Express, and Ground transportation services)

2.1. Shipper Profiles

2.2. Special Handling

2.3. Contract Rates

2.4. Pickup and Delivery

2.5. Incorrect Address/Address Adjustment/Address Correction

2.6. Attempted Delivery

2.7. Undeliverable Shipments

2.8. Refusal by Consignee

2.9. Delays

2.10. Delivery Guarantee

2.11. In-Transit Visibility

2.12. Aggregate Shipments

2.13. IDE/GTN Convergence (IGC)

2.14. Contingency/Redirection/Surges

2.15. Contractor Furnished Resources

2.16. Commercial Forms and Procedures

2.17. Ordering

2.18. Damage or Loss

2.19. Account Management

2.20. Invoicing/Payment

2.21. Meetings

2.22. Installation Security

2.23. General Security

2.24. Contractor Reports

2.25. Technical and Service Support

2.26. Domestic Electronic Proof of Delivery

2.27. Refusal of Unsafe Packages

2.28. Additional Services

2.29. Contractor Service Guide

3. Service Delivery Summary

4. Recovery Rate

5. Cyber Security

6. Appendices

Appendix 6.1, Definitions and Acronyms Appendix 6.2, Reserved Appendix 6.3, Shipper Profiles Appendix 6.4, Government Sponsored Shipments

Appendix 6.5, Safety and Audit Oversight Checklist Appendix 6.6, Foreign Carrier Information Sheet

Appendix 6.7, NGDS Theaters Appendix 6.8, IGC Data Feed Requirements

Appendix 6.9, Semiannual Sales and Revenue Appendix 6.10, Shipment Detail Report Required Data Elements

1. Contract Scope. This contract provides express small package delivery services for international shipments up to 300 lbs., express small package delivery services for shipments up to 150 lbs. within the Continental United States (CONUS), express small package delivery services for packages 1 to 300 lbs.

between CONUS and Alaska, Hawaii, and Puerto Rico, and within Alaska, Hawaii, and Puerto Rico, and ground small package delivery service for domestic shipments up to 150 lbs. Service shall be provided for the United States (U.S.) Federal Government (hereafter referred to as U.S. Government), Cost Reimbursable Contractors, and all activities eligible to use GSA Sources of Supply and Services as identified in ADM 4800.2H, GSA ORDER; https://hallways.cap.gsa.gov/app/#/gateway/transportation-logistics-services/3396/eligibility-of-use-gsa-sources-of-supply-and-services?tid=1367. Services required include time-definite, door-to-door pickup and delivery, transportation, timely and accurate In-Transit Visibility (ITV), and customs clearance processing (if applicable). Performance requirements identified below may vary based on shipper characteristics as defined in Appendix 6.3, Shipper Profiles.

1.1. International Express Transportation Services/Non-Basic Service. International Express Transportation Services are those separately priced services included within Attachment 2a, Int’l Pricing.

Non-Basic Service is defined as transportation services associated with providing international express transportation service not separately priced in Attachment 2a, Int’l Pricing. The Non-Basic Service rates are the Contractor’s Service Guide rate, minus the Contractor’s applicable Non-Basic Service discount.

1.1.1. Scope of International Express Service. The Contractor shall provide international commercial express package door-to-door delivery service for international shipments up to and including 300 lbs.

The Contractor is required to provide time-definite, door-to-door pickup and delivery, transportation, timely and accurate ITV, and customs clearance processing (when applicable).

1.1.2. International Accessorial Service. International accessorial services are specifically identified and priced separately in Attachment 2b, Accessorial, Escalation, and Optional Service Pricing. Any additional accessorial fees determined necessary to the contract but not expressly established in Attachment 2b shall be negotiated and incorporated via contract modification by the Contracting Officer.

1.1.3. International Size/Weight Limitations. The Contractor shall adhere to the size and weight limitations of this contract.

1.1.3.1. For international shipments between 1 and 300 lbs., 119 inches in length and 165 inches in length and girth combined shall be the maximum size limit. Shipments shall not exceed 300 lbs. in either actual or dimensional weight.

1.1.4. International Shipment Weights. The Contractor shall charge the actual weight or the dimensional weight, whichever is greater.

1.1.4.1. Actual weight is the package weight rounded up to the next whole pound.

1.1.4.2. Dimensional weight for international shipments shall be calculated using the following formula for shipments tendered in pounds and inches: Length x Width x Height divided by 139 (all measurements are in inches with a maximum length of 119 inches and a combined girth of 165 inches).

1.1.4.3. Dimensions of one-half inch or greater are rounded up to the next whole number; dimensions less than one-half inch are rounded down to the next whole number. The final calculation is rounded up to the next whole pound.

1.1.5. Customs. The rates and transit times shall be inclusive of all requirements to provide customs clearance for shipments under this contract.

1.1.5.1. The Contractor is responsible for providing duty-free cargo clearance with host nation customs officials.

1.1.5.2. Any additional customs fees arising during the contract performance period shall not relieve the Contractor of its responsibility to meet the contracted transit times. Upon receipt of substantiating documentation, the Contracting Officer will review and make a determination on a case-by-case basis and coordinate with the Department of State (Embassy) and/or foreign government to determine whether there is Contractor entitlement to a rate adjustment and payment is authorized in accordance with U.S. laws or international agreements (such as Status of Forces Agreement (SOFA)). A tax, customs fee, or other fee charged by a foreign government that does not result in a direct, tangible service or convenience in exchange for payment, or otherwise determined impermissible by the Contracting Officer will not be reimbursed by the U.S. Government.

1.1.5.3. The Contractor shall serve as agents or customs brokers and appoint sub-agents, as may be necessary, to act directly or through such re-delegation, appointment, or designation to other customs brokers, persons or business concerns as it deems necessary for performance of customs clearance and shall provide all customs forms necessary for customs clearance.

1.1.6. Foreign Military Sales (FMS) Initiatives. This contract may also be used to ship U.S.

Government-sponsored cargo on a case-by-case basis in support of FMS initiatives. The U.S.

Government sponsor will place orders for FMS shipments through the Contractor’s commercial website until such time a U.S. Government shipping system capability is available. Title to the cargo being shipped to the U.S. for repairs will remain with the foreign country the cargo is being shipped from/to, not the U.S. Government sponsor. Customs requirements for these shipments are addressed in Paragraph 1.1.5. and Appendix 6.4, U.S. Government Sponsored FMS Shipments.

1.1.6.1. U.S. Government Sponsored FMS Shipments. The Contractor awarded the initial leg of an FMS shipment [Country to Continental United States (CONUS)] shall also receive the award for the back-half of that FMS shipment (CONUS to Country). The return (back-half) of the items included in the initial leg of the FMS shipment may be accomplished in more than one shipment, dependent upon when the items are available for return. Occasionally, FMS shipments may originate in CONUS. In those instances, there will not be any associated back-half shipments.

1.1.6.2. The Contractor shall be responsible for preparing/providing all forms and documentation not provided by the U.S. Government sponsor and any other activities or services required to effect customs clearance for both export and import as identified in Appendix 6.4, U.S. Government Sponsored FMS Shipments.

1.1.6.3. The Contractor shall notify the shipper and consignee within 24 hours if shipments are detained in customs.

1.1.7. CENTCOM Safety and Audit Oversight Program.

1.1.7.1. In order to provide service to a U.S. Central Command (CENTCOM) Area of Responsibility (AOR) location, the Civil Reserve Air Fleet (CRAF) Contractor is required to complete a safety and audit oversight program on all subcontracted contractor air carriers that operate into or out of a military-controlled Forward Operating Base (FOB)/Forward Operating Location (FOL) airfield. This section does not apply to operations into or out of civilian-controlled airfields without a joint-use military presence where air carrier operations are governed by the applicable country Civil Aviation Authority (CAA) requirements. As a minimum, the CRAF Contractor shall comply with the technical requirements identified in the attached Safety and Audit Oversight Checklist (Appendix 6.5). In addition, the CRAF Contractor shall not use air contractors listed on the European Banned Carrier Listing at http://ec.europa.eu/transport/air-ban/list_en.htm, the Excluded Parties Listing at https://www.sam.gov/portal/public/SAM/, and the Department of Treasury: Office of Foreign Assets Control, Special Designated Listing at http://www.ustreas.gov/offices/enforcement/ofac/sdn/.

1.1.7.1.1. CRAF Contractors that will utilize a subcontracted contractor to perform any portion of the airlift requirement within the CENTCOM AOR must assess the level of safety of the subcontracted contractor. This assessment will be based upon a safety audit performed by the CRAF Contractor or an independent International Air Transport Association (IATA) accredited 3rd. party audit organization. Air Mobility Command (AMC/A3B) approved US-flag or foreign flag subcontracted contractors are exempt from the audit as long as they remain on the AMC/A3B Department of Defense (DOD)-approved carrier listing.

1.1.7.1.2. Following completion of each safety audit, the CRAF Contractor shall issue a “Statement of Compliance” to the Contracting Officer affirming each subcontracted contractor complies with the technical requirements of paragraph 1.1.7. This certificate is valid for 24 months. The CRAF Contractor shall develop a subcontracted contractor audit program that provides for an onsite audit of subcontracted contractors at least every 24 months in order to issue a subsequent “Statements of Compliance.”

1.1.7.1.3. Should the U.S. Government determine that any of the following conditions exist;

it may report the situation to the proper U.S. Government officials or take further corrective action:

1.1.7.1.3.1. Contractor’s failure to meet any of the obligations imposed by paragraph 1.1.7.

1.1.7.1.3.2. Involvement of one of the CRAF Contractor’s and/or subcontracted contractor’s aircraft in a serious or fatal accident, incident, or operational occurrence (regardless of whether or not such aircraft is being used in the performance of this contract).

1.1.7.1.3.3. Any other condition that affects the safe operation of contractor’s flight hereunder.

1.1.7.2. Within 90 calendar days of contract award, the CRAF Contractor shall complete all required safety and audit oversight requirements and provide the Contracting Officer a complete MS-Excel spreadsheet listing of all foreign flag subcontractors subject to safety audits outlined in Paragraph 1.1.7. The information shall include the contractor’s name, aircraft type, aircraft registration number, aircraft country of operating certificate, and the date of the CRAF Contractor’s last audit on the subcontractor. Any subcontractor changes after the initial 90 calendar days will require the CRAF Contractor to complete the safety and audit oversight requirements prior to using a new subcontractor and shall require the CRAF Contractor to provide an updated list to the Contracting Officer within five business days. Updated listings shall also be provided when audits are accomplished in compliance with the 24 month renewal.

Note: The U.S. Government retains the right to request copies of all completed audit reports.

1.1.7.2.1 Compliance with 49 U.S.C. 40118 (a.k.a. Fly America Act) is mandatory. Exception is permitted when the transportation is provided under a bilateral or multilateral air transport agreement between the U.S. Government and the government of a foreign nation (a.k.a. Open Skies Agreement).

1.1.7.3. Incident Reporting. In the event of an air, surface, or ground safety incident, within the CENTCOM AOR, the CRAF Contractor shall immediately notify the CENTCOM Deployment and Distribution Operations Center (CDDOC) (Tel: 011-965-2389-5217), Contracting Officer, and Program Manager. The CRAF Contractor shall state their name, which contractor they represent, incident type, incident location, aircraft or vehicle type, aircraft tail number, and incident time (Zulu). Additionally, the Contractor shall provide the Contracting Officer and the Program Manager the circumstances surrounding the incident, to include copies of cargo manifests within 12 hours.

1.1.7.4. Aircraft Recovery Process.

1.1.7.4.1. Within 12 hours of the incident, the CRAF Contractor shall provide an aircraft recovery plan identifying their process to repair and remove the aircraft. The CRAF Contractor shall provide daily status information to the Senior Airfield Authority, Contracting Officer, and Program Manager on the progress to repair/remove the aircraft.

1.1.7.4.2. If the Contractor cannot remove the aircraft within 24 hours, the U.S. Government reserves the right to move the aircraft to another parking spot after consulting with the Contractor and may charge the Contractor for associated costs. In cases where the aircraft is blocking an active runway or impairing performance of the military mission (i.e. crash), the U.S. Government reserves the right to take immediate action with regards to aircraft removal. The U.S. Government may charge the Contractor for associated costs.

1.1.8. Contractor Logistical Support for CENTCOM Only.

1.1.8.1. The Contractor will be responsible to work with the local CENTCOM in-country sponsor and the USTRANSCOM Contracting Officer to comply with the Synchronized Predeployment and Operational Tracker (SPOT) requirements prior to seeking badging. Pursuant to Defense Federal Acquisition Regulation (DFAR) clause 5152.225-5908 Government Furnished Contractor Support, Contractor personnel shall be provided badging as specified in the clause for the particular area where personnel may be domiciled; however, prior to approval, the Contractor shall provide a letter listing each employee by location for which a badge is requested.

1.1.8.2. Emergency care for Contractor personnel will be available in accordance with clause DFAR 252.225-7040, paragraph (c)(2)(i).

1.1.9. Subcontractor Suitability. The Contractor shall have the responsibility to determine the suitability of its prospective subcontractors. Special factors related to performance of this contract compel the Contracting Officer to assist in that determination. These factors include critical requirements, substantial subcontracting, safety concerns, risk of terrorism and hostilities, and rapidly changing organizational forms that mask prior performance records and relationships with affiliated concerns. To facilitate this determination, the Contractor shall submit a Foreign Carrier Information Sheet (FCIS) to the Contracting Officer (Appendix 6.6) for each foreign flag carrier used in contract performance within 10 business days of contract award or prior to use of a new foreign flag subcontractor after contract award. Except for at time of award, before a foreign flag carrier will be permitted to perform as a subcontractor under this contract, the Contractor shall receive approval from the Contracting Officer based upon a positive determination of subcontractor suitability. At time of award, the Contractor will be permitted a 90 calendar day grace period to use subcontractors without Contracting Officer approval while the subcontractors are being vetted. However, the U.S.

Government will not be liable for any costs associated with safety audits pursuant to paragraph 1.1.7., which may have been completed during this grace period and prior to Contracting Officer final approval. Periodically, the Contracting Officer shall make available to the Contractor the name of potential subcontractors with questioned suitability. These names shall be periodically updated to reflect more recent information and changing evaluations. The Contractor shall not allow named entities to perform any role in performance of a task order under this contract unless it first provides written evidence to the Contracting Officer's satisfaction that demonstrates the subcontractor’s suitability.

1.2. Domestic Express Transportation Service. Domestic Express Transportation Services are priced within Attachment 2c through Attachment 2g.

1.2.1. Scope of Domestic Express Service. The Contractor shall provide domestic commercial/residential express package door-to-door delivery service. The Contractor is required to provide time-definite, door-to-door pickup and delivery, transportation, and timely and accurate ITV.

1.2.1.1. Domestic express delivery service includes express next day first in the morning, express next day mid-morning, express next day afternoon, express second-day in the morning, express second day, and express third-day delivery service of extremely urgent letters and packages up to 150 lbs. within the Continental United States (CONUS) and for delivery of packages 1 to 300 lbs. between CONUS and Alaska, Hawaii, and Puerto Rico, and within Alaska, Hawaii, and Puerto Rico. Specific delivery times for each service level will be in accordance with the Contractor’s Service Guide.

1.2.1.2. The Contractor shall deliver to 95% of all US ZIP Codes (as defined by the U.S. Postal Service (USPS) assigned ZIP Code) located in the CONUS, Alaska, Hawaii, and Puerto Rico or to all the ZIP Codes provided commercially, whichever is greater. Delivery to Army Post Office (APO) or Fleet Post Office (FPO) addresses shall be considered in scope only if the contractor provides service to those addresses commercially.

1.2.2. Domestic Express Accessorial Service. Domestic express accessorial services are specifically identified and priced separately in Attachment 2b. Any additional accessorial fees determined necessary to the contract but not expressly established in Attachment 2b shall be negotiated and incorporated via contract modification by the Contracting Officer.

1.2.3. Domestic Express Size/Weight Limitations. The Contractor shall adhere to the size and weight limitations of this contract.

1.2.3.1. For domestic small package service, no single package shall exceed 150 lbs., or 108” in length and 165” in length and girth combined or the package size provided to their commercial/residential customers, whichever is greater.

1.2.3.2. For domestic heavyweight shipments to Alaska, Hawaii, or the Commonwealth of Puerto Rico, no single package shall exceed 300 lbs., or 108” in length and 165” in length and girth combined or the package size provided to their commercial customers, whichever is greater

1.2.4. Domestic Express Shipment Weights. The Contractor shall charge the actual weight or the dimensional weight, whichever is greater.

1.2.4.1. Actual weight is the package weight rounded up to the next whole pound.

1.2.4.2. Dimensional weight for domestic shipments shall be calculated by using the following formula for shipments tendered in pounds and inches: Length x Width x Height divided by 166.

1.2.4.3. Dimensions of one-half inch or greater are rounded up to the next whole number; dimensions less than one-half inch are rounded down to the next whole number. The final calculation is rounded up to the next whole pound.

1.3. Ground Transportation Service. Ground Transportation Services are priced within Attachment 2b through Attachment 2g.

1.3.1. Scope of Ground Service. The Contractor shall provide commercial/residential ground package door-to-door delivery service to 95% of all US ZIP Codes (as defined by the U.S. Postal Service (USPS) assigned ZIP Code) located in the CONUS, Alaska, and Hawaii or to all the ZIP Codes provided commercially, whichever is greater. The contractor shall provide commercial/residential ground package door-to-door delivery service to Puerto Rico if offered commercially. Ground services include day-definite delivery with delivery commitments based upon origin/destination ZIP Code distances or zones.

The Government may require deliveries to/from Canada under this contract in the future via contract modification. Service includes pickup and delivery within a shipping or receiving facility to include split pickup/split delivery at no additional charge to the U.S. Government.

1.3.1.1. Zip Code/Postal Code Service. The Contractor shall provide transportation service to 95% of all ZIP Codes (as defined by the U.S. Postal Service (USPS) assigned ZIP Code) within the CONUS, and within Alaska and Hawaii. The contractor shall provide transportation service within Puerto Rico if offered commercially.

1.3.2. Ground Accessorial Service. Ground accessorial services are specifically identified and priced separately in Attachment 2b. Any additional accessorial fees determined necessary to the contract shall be negotiated and incorporated via contract modification by the Contracting Officer.

1.3.3. Ground Size/Weight Limitations. The Contractor shall adhere to the size and weight limitations of this contract.

1.3.3.1. For ground shipments up to150 lbs., 108 inches in length or 165 inches in combined length and girth shall be the maximum size limit.

1.3.4. Ground Shipment Weights. The Contractor shall charge the actual weight or the dimensional weight, whichever is greater.

1.3.4.1. Actual weight is the package weight rounded up to the next whole pound.

1.3.4.2. Dimensional weight for domestic shipments shall be calculated using the following formula for shipments tendered in pounds and inches: Length x Width x Height divided by 166.

1.3.4.3. Dimensions of one-half inch or greater are rounded up to the next whole number; dimensions less than one-half inch are rounded down to the next whole number. The final calculation is rounded up to the next whole pound.

1.3.5. Optional Low-Weight Residential Shipping Services. The Contractor shall provide processing and sorting of low-weight residential shipments intended for introduction into the United States Postal Service mail stream in accordance with the contractor's customer service guide.

2. General Information

2.1. Shipper Profiles. All Federal Agencies are grouped based upon unique shipping characteristics and identified by shipper profile at Appendix 6.3, Shipper Profiles. Note that performance requirements identified in Appendix 6.3 take precedence over the requirements identified in this PWS. The international segment consists of two pricing profiles with rates included in Attachment 2a. The domestic segment consists of five pricing profiles with Profile 1’s rates included in Attachment 2c, Profile 2’s rates included in Attachment 2d, Profile 3’s rates included in Attachment 2e, Profile 4’s rates included in Attachment 2f, and Profile 5’s rates included in Attachment 2g.

2.2. Special Handling.

2.2.1. The Contractor shall deliver personally identifiable information (PII) packages.

2.2.2. The Contractor shall provide special handling and delivery of materials that require a Shipper’s Certification or Shipper’s Declaration for Dangerous Goods. Note that some agencies hold exemptions and approvals from the U.S. Department of Transportation (DOT) or have a rider on existing exemptions and expect to receive other exemptions or approvals as needed to transport hazardous material evidence. The Contractor shall provide pickup, special handling and timely delivery of exempted and approved hazardous material within the provisions of the stated exemption or approval.

The Contractor will not be held accountable for hazmat shipment delays due to shipper documentation or cargo preparation errors.

2.3. Contract Rates. Contract rates established shall be inclusive of all associated transportation charges with the exception of accessorial charges, listed in Attachment 2b, Tab 2-Accessorials.

2.3.1. Each agency shall have the option of disabling or otherwise eliminating an individual shipper’s ability to utilize upfront accessorial or service levels if this ability is offered commercially.

2.4. Pickup and Delivery.

2.4.1. The Contractor’s equipment is subject to inspection by the shipper at the time of pickup or loading. Equipment found unsuitable for loading of material to be shipped will be rejected by the shipper. The rejected equipment will not relieve the Contractor from meeting pickup and delivery requirements. Failure to meet pickup and/or delivery requirement due to rejected equipment constitutes unsatisfactory service under the terms of this contract.

2.4.2. The U.S. Government may require multiple pickup and delivery points within an activity using the same account number or separate account numbers.

2.4.3. Service is required Monday through Sunday, except Federal holidays, and/or those national holidays specific to international countries, as applicable. Any federal holiday the Contractor offers as a normal business day to its commercial customers shall also be offered to Government shippers and holiday charges shall not apply. Any other day designated as a holiday by Federal Statute or Executive Order shall also apply.

2.4.4. The Contractor shall provide regularly scheduled daily pickup and delivery. The Contractor shall be required to accept shipments for pickup until the close of business established by each shipping activity, confirm shipments for pickup, and adhere to the delivery schedules of each receiving activity.

The Contractor shall coordinate with each origin shipper to determine the number of pickups and operating hours.

2.4.5. Monday through Friday excluding federal holidays will be considered normal business days for the purpose of delivery service. The Contractor shall provide daily delivery service between 8:00 a.m. and 5:00 p.m. local time at designated delivery points each business day. These hours shall be adjusted to accommodate the operating hours of the delivery point.

2.4.6. The day of pickup does not count towards the number of days in transit. Additionally weekends, federal holidays and/or those national holidays specific to countries of pickup and/or delivery as applicable do not count as days in transit. The date of delivery counts as a day in transit.

2.4.7. The Contractor shall provide desktop or suite delivery to Government facilities and commercial addresses. The Contractor shall provide suite or door delivery in residential locations. In locations with a mailroom or other specific receiving location where the contractor is not currently providing desktop / suite delivery, or in locations where the Contractor is not allowed within the building, the pickup and delivery requirements of packages will commence/end upon pickup/delivery to the mailroom or other receiving location.

2.4.8. Any deliveries attempted after the close of business at a given location shall not be left in an unattended area unless other arrangements have been made for that specific shipment. Therefore, local arrangements for timing of daily pickup/delivery at locations are highly encouraged.

2.4.9. Pickup fees will not be assessed for U.S. Government facilities utilizing a Contractor drop box or Contractor facility for tender of packages. Non-governmental facilities shipping packages using an established U.S. Government account number will only be charged applicable pickup fees for the week.

2.4.10. When requested at the time of shipment, the Contractor will hold a shipment for pickup at the Contractor’s destination facility for a period of five (5) business days, or the number of days offered commercially. Perishable items, hazardous/dangerous goods, and dry ice shipments cannot be held for pickup at the Contractor’s destination facility. If the consignee fails to pick up the shipment within the set number of business days, the shipment is to be returned to the consignor.

2.5. Incorrect Address/Address Adjustment/Address Correction.

2.5.1. When the contractor determines that a delivery address is incorrect, the contractor will attempt to find the correct address through various means to include contacting the shipper, and complete delivery.

Unless otherwise agreed upon by the shipper and the Contractor, the Contractor shall attempt to correct any obvious destination address errors which would not cause late delivery of the shipment and deliver the shipment within the time requirements specified herein at no additional cost. Reconciliation between unique USPS ZIP codes and Contractor ZIP codes will be performed as a no-fee address adjustment.

2.5.2. When the contractor provides address correction services and charges an accessorial type fee for those services, or charges attempted delivery charges, the contractor will provide address correction information to the shipper upon shipper request.

2.5.3. Return Service Labels shall be allowed to be generated for customers to return packages and letters.

No additional pickup charge will be assessed for pickup of return service packages so long as the return service package does not require an unscheduled pickup.

2.5.4. If the contractor is unable to reconcile address and complete delivery, refer to paragraph 2.7.

regarding undeliverable shipments.

2.6. Attempted Delivery. The Contractor shall attempt to deliver a shipment three (3) times before contacting the consignor for disposition or return instructions unless such information is contained in agency’s established instructions as identified in Appendix 6.3, Shipper Profiles. The Contractor shall leave a notice of attempted delivery on each delivery attempt. For purposes of contract performance, delivery shall be considered accomplished on the date of the first delivery attempt as long as the Contractor has documentation to show the consignee was notified of the delivery attempt.

2.6.1. When through no fault of the Contractor, the consignee is unable to accept the shipment when it is offered for delivery, the Contractor agrees to hold the shipment until the next business day or a mutually agreed upon date.

2.7. Undeliverable Shipments. If a shipment is undeliverable and the Contractor is unable to obtain delivery instructions from the consignor, and no established return instructions have been identified, the Contractor shall contact the Contracting Officer’s Representative (COR) for return or disposition instructions. The cost of any further disposition, or additional deliveries requested by the shipper, will be the responsibility of the shipper. The Contractor may only charge the service type and rate applicable to the original shipment or less if a lower return service is more cost effective and meets Contractor service capability and consignee return needs. For TPPS users, the contractor shall use a linked eBill and identify the shipment as a returned shipment in the TPPS notes block. For Non TPPS Users, existing payment systems and procedures will apply.

2.8. Refusal by Consignee. If a consignee refuses to accept a delivery, the Contractor shall annotate refusal on the order with date, time, and name of person who refused and contact the shipper for disposition instructions. If a shipment is refused, and the Contractor is unable to obtain delivery instructions from the consignor, and no established return instructions have been identified, the Contractor shall contact the COR for return or disposition instructions. For purposes of contract performance, delivery shall be considered accomplished on the date of the first refusal as long as the Contractor has documentation to show the consignee refused the shipment. Changes in address for delivery will be the responsibility of the shipper and billed in accordance with the contract rates identified in Attachments 2a through 2g. Shipments being returned to the consignor will be at the consignor’s expense.

2.9. Delays. When a Contractor offers a shipment for delivery within the established transit time and the consignee then gives the Contractor a later date for actual delivery, the Contractor shall annotate the tracking system with all pertinent information to receive credit for on-time delivery. The Contractor shall notify the consignor of such consignee-directed delay in delivery using any method of communication, including electronic communications and/or online visibility and notification tools that allow a consignor to receive notification of delays and changes to delivery.

2.10. Delivery Guarantee.

2.10.1. The Contractor shall meet the delivery guarantee, as identified in their Service Guide for domestic shipments and as identified in Attachment 2a for international shipments, on each shipment or the shipper will be entitled to a 100% shipper-initiated credit.

2.10.2. If shipper-initiated credit is requested by the shipper within 30 calendar days after the contractually required delivery date, the Contractor shall either not invoice or shall credit the agency or organization finance offices for those shipments that do not meet the delivery guarantee. The Contractor shall resolve a credit request within 30 days or the next billing cycle whichever is greater. There are at least three (3) methods to initiate a shipper-initiated credit.

2.10.2.1. Use of the U.S. Government approved TPPS notes or eBill functions to request credit for late delivery.

2.10.2.2. Use of the Contractor’s webpage to request a credit for late delivery.

2.10.2.3. Use of e-mail/phone or other means of contact to request a credit to the shippers credit card or account.

2.11. In-Transit Visibility (ITV). ITV shall be provided by the Contractor for all shipments from the date and time of pickup to the date and time of delivery.

2.11.1. ITV information shall include as a minimum: U.S. Government-Furnished Transportation Control Number (TCN) or shipper's reference number, Contractor's unique identifying Commercial Bill of Lading (CBL) number (Airway Bill), dates and times for shipment origin departure (city, state, country, zip code), trans-shipment points-arrival and departure (city, state, country, zip), destination arrival (city, state, country, zip code), Proof of Delivery (POD) with consignee's name unless a stamp or signature release on file, and delay codes (if applicable). Update ITV shipment status information each day at least the same number of times as required for Contractor tracking systems.

2.11.2. The Contractor shall provide ITV 24-hours a day, 7-days a week via the Contractor’s website and toll free telephone service in order to provide the transportation status of shipments.

2.12. Aggregate Shipments.

2.12.1. Multiple package shipments may be shipped as long as no individual package exceeds 150 lbs. for domestic shipments, does not exceed 300 lbs. to/from and within Alaska, Hawaii and Puerto Rico, and does not exceed 300 lbs. for international shipments in either actual or dimensional weight; provided the shipper has not excluded their account from aggregate billing. These shipments will be billed using the applicable aggregate weight rate per pound. The total weight of a multiple package shipment shall be unlimited. Shipment weights are inclusive of pallet/skid weights. Shippers cannot mix services (such as ground and small parcel) to receive aggregate pricing. For aggregate pricing, shipments must be identical in service type.

2.12.2. All shipments on the same air bill/manifest shipped or shipments from one shipping system (same location and account number), at the same time, using the same service, destined to the same consignee address, shall be aggregated for the lowest cost.

2.12.3. Multiple package shipments shall be consolidated on the same order in accordance with the Contractor’s Service Guide for number and type of shipment(s).

2.13. Integrated Data Environment (IDE)/Global Transportation Network (GTN) Convergence

(IGC).

2.13.1. The Contractor shall provide an interface with the U.S. Government’s IGC as required in attached Appendix 6.8, IGC Data Feed Requirements, without restriction.

2.13.2. Development and execution of Electronic Data Interchange (EDI) transaction sets within the scope of the contract will be agreed upon by the IGC Program Office, detailed and documented in the standard SDDC Trading Partner Agreement (TPA) prior to contract performance.

2.13.3. Development and execution of EDI transaction sets will be detailed and documented in the standard SDDC TPA prior to contract performance. The trading partner agreement information can be accessed via SDDC webpage at https://www.sddc.army.mil/domTrans/Documents/Welcome%20Package%20Oct%202015.

pdf.

2.13.4. The Contractor shall be capable of providing an accurate data feed to IGC in accordance with Appendix 6.8, IGC Data Feed Requirements, in order to begin contract performance.

2.14. Contingency/Redirection/Surges. In the event of a contingency/state of war (declared or not), where the shipments are undeliverable to a location/country, the Contractor shall contact the shipper for possible redirection of shipments. If any such redirection causes an increase or decrease in the cost of performance, the Contractor shall notify the Contracting Officer in writing as soon as practicable. During a contingency/surge, the Contractor may be required to support two to three times the normal government traffic flow, at the same level of service prior to the contingency/surge.

2.15. Contractor Furnished Resources.

2.15.1. The Contractor shall provide a shipping system (hardware and software) to accounts averaging 25 or more weekly shipments with the Contractor at no additional cost to the Government after a qualified shipper makes a request. If the Contractor provides a shipping system to commercial customer using a lesser number of shipments, the lesser number shall be used. This includes scales, scanners (if necessary), computers, printers, and electronic labels. The Contractor shall have thirty

(30) calendar days to provide shipping systems after a qualified shipper makes a request. This requirement includes delivery, maintenance, installation/set-up, and initial training required on use of the system. Further, the Contractor is required to remove the system within thirty (30) calendar days of shipper request or at the end of the contract. The shipper must provide a secure communication channel in which the shipping device can communicate to the Contractor. The communication channel must be a high-speed connection using Digital Subscriber Line (DSL), cable, or fiber optic (FiOS) providers. Shippers may also connect the shipping hardware to their existing network in order to manage communications to and from the shipping device. In the event that the shipping device is connected through an existing government network, the shipper is obligated to secure the hardware using their own network security rules and guidelines. Shipper may install any necessary security or anti-virus software on the hardware to preserve the integrity of the government network. Shipper will be responsible to perform security scans, implementing required windows updates, and security patches.

2.15.2. The Contractor shall provide disposal instructions for all vendor supplied hardware and software used under the contract.

2.15.3. The Contractor shall provide to the U.S. Government, at no additional cost, all the sizes and types of packaging and supplies that are provided commercially.

2.15.4. The Contractor shall allow the generation and printing of airbills by an electronic proprietary shipment system (e.g. Kewill, Logicor, Transport Integrator, etc.). These systems must meet the contractor’s specifications or be approved by the Contractor for interface.

2.15.5. The shipping system shall be capable of printing shipping labels with a TCN bar code format and in clear text for DoD shippers.

2.15.6. Shipments from some Federal Agencies or Medical Prime Vendor do not require a TCN to be shipped. They will use local procedures to establish reference numbers.

2.15.7. The Contractor shall participate in the Government’s development and testing of automated shipper systems. This will be in support of the Government’s implementation of, and updates to utilize existing Contractor’s interface(s) for shipment processing.

2.15.8. The Contractor shall have all personnel and equipment including hardware/software and training required to interface with the U.S. Government shipper systems. The U.S. Government is not obligated to provide the Contractor any support required for development of an interface.

2.16. Commercial Forms and Procedures (CF&P).

2.16.1. The Contractor shall provide all commercial forms (CFs) (electronically and hard copy) necessary for the successful pickup, transportation, and delivery of all items under this contract.

2.16.2. Both the hardcopy CBL and electronic commercial form shall have 20 alphanumeric spaces for the DoD agencies or organizations to use.

2.17. Ordering.

2.17.1. For the purposes of this contract, a CBL, electronic CF, U.S. Government Bill of Lading (GBL), U.S. Government Charge Card, Air Waybill, written task order or other ordering process as approved by the Contracting Officer shall constitute the task order for package delivery services.

Personnel authorized to issue orders under this contract may issue orders with estimated quantities of services to be provided within a defined period of performance at the rates established in the contract.

Although written delivery orders or task orders may be utilized to obtain services, they are not required to order under this contract.

2.17.2. Selection of Contractors to provide services will utilize a best value approach based on determining factors such as quality of service, past performance, cost/price, claims experience, ability to perform service within stated requirements, and Contractor commitment of transportation assets to readiness support. Under the best value approach, cost is not the only factor in carrier selection. Past performance factors include, but are not limited to, on-time pickup and delivery percentage, lost or damaged cargo percentage, number of claims, and provider availability. Service factors include, but are not limited to, Contractor ability to respond, routing, and ability to provide ITV and commitment of transportation assets to readiness support.

2.17.3. Shippers are authorized to issue CBLs/Air Waybill when supporting DD Form 1348-1A, DD Form 1149, DD Form 1384, and DD Form 250. Supporting documents will be retained with the shipment. The Contractor shall advise the shipper of Contractor specific required documentation to execute a shipment. Shippers should be advised that U.S. Government required paperwork (e.g. U.S. export documentation, air waybill, hazardous material documentation) might be required to accompany the shipment. Shippers furnishing supporting documents, contract data, or other information to contractors are responsible for their accuracy.

2.18. Damage or Loss.

2.18.1. The provisions of Chapter III of the Convention for the Unification of Certain Rules for International Carriage by Air (referred to as the Montreal Convention of 1999) relating to liability for the damage to, or loss of, cargo govern international air shipments under this contract.

2.18.2. The Contractor shall be liable for loss, damaged, or misrouted shipments. Unless the shipper declares a higher value for carriage liability on the shipment documentation and pays a commensurate surcharge, the Contractor’s liability shall be limited to the lesser of the actual value of the cargo, or the amount determined in accordance with the Montreal Convention of 1999).

2.18.3. If the shipment does not involve an international air transportation segment, the Montreal Convention of 1999 does not apply, and the Contractor is liable for damage and loss in accordance with their Service Guide.

2.18.4. The Contractor shall provide notification to the shipper of any incident that damages or destroys the U.S. Government shipments (e.g. hard landing or crash) within 24 hours; also, they shall provide a copy of the manifest to shippers within 48 hours if available.

2.18.5. The Contractor shall provide an online claims process for the U.S. Government lost or damaged packages. Issues raised shall be acknowledged, communicated or acted upon within twenty-four (24) hours.

2.18.6. The Contractor shall use the web-based Global Freight Management (GFM) Discrepancy Identification System (DIS), where Transportation Discrepancy Reports are generated, to report, track, and resolve shipment discrepancies involving DoD shipments valued at $500 or more.

2.18.7. Claims may be filed by the shipper within thirty (30) calendar days after delivery or anticipated delivery unless the Contractor’s commercial practice allows for a longer period for shippers to file claims, in which case, the Contractor’s commercial claim filing deadline will apply.

2.19. Account Management.

2.19.1. The Contractor shall handle decentralized billing to numerous locations within the same agency. The Contractor shall consolidate billing for multiple account numbers when requested.

2.20. Invoicing/Payment.

2.20.1. Payment currency shall be determined between the shipper and the Contractor.

2.20.2. Invoices shall be received from and payments made to the Prime Contractor.

2.20.3. Prepayment or the collection of charges from the consignee is prohibited.

2.20.4. Third Party Payment System (TPPS) Users. All Contractors shall be TPPS capable.

2.20.4.1. TPPS is an automated on-line payment processing and transaction tracking system that supports logistical transactions and is utilized by some U.S. Government shippers. A designated financial institution receives a transaction processing fee for every paid transaction. It consists of five primary functions: (1) electronic data transmission, (2) payment approval process, (3) electronic payment and billing, (4) communication for dispute resolution, and (5) customized data analysis.

2.20.4.2. The current DoD authorized TPPS is U.S. Bank Transportation Solutions. All services deemed payable by the DoD via the TPPS will be paid by U.S. Bank Transportation Solutions. A fee is required to participate in the program. Some Non-DoD activities also use the U.S. Bank platform. Contractors should contact U.S. Bank at 1-800-417-1844 for assistance with this platform.

2.20.4.2.1. Contractors are required to submit the shipment’s contract number via EDI. In the event Contractors need assistance configuring their EDI file to include the contract number, Contractors can call the U.S. Bank or Citibank customer service help desk and a representative will open a Service Request to assign a U.S. Bank EDI analyst to assist you. Transportation Service Providers (TSPs) that do not transmit EDI must provide the contract number when entering invoices in the U.S. Bank Freight Payment web-based user interface.

2.20.4.2.2. If the shipment weight listed is different from the actual weight, e.g., as a result of reweigh or dimensional weight, the Contractor shall indicate on the billing documents submitted to the paying activity those shipments that have been adjusted. Billing documents shall include the revised weight and/or revised dimensions for dimensional weight adjustments. If the shipper does not indicate the shipping weight, the Contractor shall weigh the package and annotate the weight.

2.20.4.2.3. Contractor shall issue any credits due to the shipper (for undelivered material, adjustments for failure to meet requested service level, or any other reason for refund of transportation charges) via the TPPS using a linked eBill transaction. Credits will be at the transaction level. In case of a special circumstance requiring a large bulk refund covering many transactions, the Contractor may contact the shipper financial office to discuss a possible alternate bulk refund process.

2.20.5. Non TPPS Users. Non-DoD shippers to this offering are not required to use TPPS and will use their existing payment systems and procedures to pay Prime Contractors for services rendered.

The Contractor shall adhere to invoicing requirements for Non-TPPS accounts as identified by the U.S. Government shipping activities not utilizing the TPPS.

2.20.5.1. The Contractor shall accept the GSA SmartPay card for payments when requested.

2.20.5.2. The Contractor shall allow the electronic submission of invoices to agencies through EDI.

This includes allowing payment by electronic proprietary and shipment systems (e.g. Syncada, TransPort Integrator, agency financial systems, and other commercial systems)

2.21. Meetings.

2.21.1. The Contractor shall attend the NGDS Post…