Appendix_6.3 _Shipper_Profiles.pdf

Appendix 6.3 NGDS Shipper Profiles

Domestic Profiles

Profile #1 Profile #2 Profile #3 Profile #4 Profile #5

U.S. Department of Homeland Security

National Industries for the

Blind

All Other Non- Department of

Defense Government or

Eligible Activities (Not in Profile 1 or 2)

Defense Logistics Agency

All other Department of

Defense Activities (Not in Profile 4)

U.S. Department of the Treasury

U.S. Department of Agriculture

Navy and Marine Exchange

U.S. Department of Veteran Affairs

U.S. Department of Commerce

U.S. Army Publishing Directorate

U.S. Department of Energy

U.S. Department of Health and

Human Services

U.S. Department of Interior

U.S. Department of Labor

U.S. Department of State

U.S. Department of Transportation

U.S. Social Security

Administration

DRAFT

This document lists the activities included in each Shipper Profile and those requirements of each Shipper Profile that are unique to the NGDS Performance Work Statement (PWS). Although only the agency itself may be listed, the component agencies are also included in the same Shipper Profile. Service shall be provided for the United States (U.S.) Federal Government (hereafter referred to as U.S. Government), Cost Reimbursable Contractors, and all activities eligible to use GSA Sources of Supply and Services as identified in ADM 4800.2H, GSA ORDER; https://hallways.cap.gsa.gov/app/#/gateway/transportation-logistics-services/3396/eligibility-of-use-gsa-sources-of-supply-and-services?tid=1367.

Shipper Profiles 1-5 are for domestic services and Shipper Profiles 6-7 are for international services.

With the exception of Defense Logistics Agency’s (DLA) Vendor Shipment Module (VSM), cost reimbursable contractors reside in the same profile as the Federal Agency they are shipping for.

Domestic Shipper Profile 1 includes the U.S. Department of Homeland Security (DHS), the U.S.

Department of the Treasury (including the Internal Revenue Service (IRS), and the U.S. Department of Veteran Affairs (VA).

PWS 1.2.4.2. and 1.3.4.2. For Profile 1, the dimensional weight divisor shall be 194 for domestic express shipments and 260 for ground shipments.

PWS 2.5.1. and 2.5.2 Incorrect Address/Address Adjustment/Address Correction: The VA CMOP does not allow for address corrections; the shipment is to be returned to the Medical Center identified as the return address on the shipping label.

PWS 2.7. Undeliverable Shipments. The VA Consolidated Mail Outpatient Pharmacy (CMOP) requires parcels to be returned to the address on the label. The Contractor shall not return the parcel to the shipper.

PWS 2.8. Refusal by Consignee: Consignee refusal’s of VA CMOP deliveries shall be returned to the Medical Center on the return label. The VA CMOP is the responsible party for all charges. No charges shall be assessed against the consignor.

PWS 2.9. Consignee Directed Delays: The VA CMOP does not allow for the vendor to “hold” shipments. If the package cannot be delivered, it is to be returned to the Medical Center identified on the return address on the shipping label unless identified otherwise on the manifest.

PWS 2.12. VA CMOP shipments shall not be aggregated.

PWS 2.13. – The VA Network and Security Operations Center (NSOC) will require a Memorandum of Understanding Interconnection Security Agreement (MOU-ISA) document between the VA CMOP and the Contractor for external connections (when doing the data transfer or tracking info via SSH File Transfer Protocol (SFTP)). In addition, the Contractor shall provide a Contractor Security Control Assessment (CSCA). The VA CMOP prefers that the vendor system not link directly into the network.

2.18.5. VA CMOP requires an expedited claims process. The Contractor shall ensure all damaged or lost packages are paid timely. Claims reimbursement should be received from the Contractor 5-10 business days from submission. All claims shall be thoroughly investigated and feedback given to eliminate future claims will be provided. All damage or loss that occurs while the items are in the custody of the Contractor will be considered to be the Contractor responsibility and be fully reimbursable unless the

Contractor provides proof to the Government that the damage was as a result of conditions beyond their control.

The Contractor shall not repackage damaged products. All damaged packages and content will be returned to the return address listed on the shipping label. The Contractor will report all damages to VA CMOP via their commercial practice method.

The Contractor shall provide a monthly update on shipper or vendor identified security incidents specific to Veteran Affairs Medical Centers (VAMCs) to the PMO.

The Contractor shall provide the VA CMOP with a point of contact for Security/Investigations.

The Contractor will accept coolers, not encased in corrugated cardboard, for shipment with no additional fee.

2.20. Invoicing/Payment. The VA requires vendors to submit invoices electronically to the Financial Services Center (FSC). Vendors can comply by using any of the three methods below:

1-The FSC uses a third-party contractor, OB10, to transition vendors from paper to electronic invoice submission. For information on OB010 electronic invoicing set-up, vendors should call 877-752- 0900, or email USCLientServices@ob10.com.

2-A system that conforms to the X12 electronic data interchange (EDI) format established by the Accredited Standards Center. For FSC e-Invoicing information, please call 877-353-9791 or email vafsccshd@va.gov.

3-Provide the ability for the Government to pull invoice data directly from the Contractor’s website. Provide notifications via email when an invoice is ready for reconciliation.

PWS 2.25. Technical and Service Support. The Contractor shall provide a designated customer support team that will be knowledgeable in addressing the challenges surrounding the shipment of sensitive information and medication. This will include a specific toll free support number as well as a dedicated email mailbox. During standard business hours (Monday – Friday, 7 a.m. – 7 p.m.), phone calls and emails will receive a response within two hours.

This profile is exempt from a weekly service charge.

Domestic Shipper Profile 2 includes the National Industries for the Blind (NIB), U.S. Department of Agriculture (DoA), U.S. Department of Commerce (DoC), U.S. Department of Energy (DoE), U.S.

Department of Health and Human Services (HHS), U.S. Department of Interior (DoI), the U.S.

Department of Labor (DoL), U.S. Department of State (DoS), U.S. Department of Transportation (DoT), and U.S. Social Security Administration (SSA).

Domestic Shipper Profile 3 includes all other Non U.S. Department of Defense (DoD) Government or Eligible Activities not listed in Profiles 1 and 2. A few examples include Office of Personnel Management (OPM), the White House, and General Services Administration (GSA).

Domestic Shipper Profile 4 includes the DLA (excluding VSM), the Navy and Marine Exchange, and the U.S. Army Publishing Directorate.

Daily pick up service is required for the DLA.

Shipper Profile 4 is exempt from a weekly service charge.

The table below identifies depot and inter depot stops:

DAILY OPERATIONS AT DLA DISTRIBUTION DEPOTS

MULTIPLE PICKUP AND/OR INTER-DEPOT STOPS

Multiple Pickup Sites and/or Inter-Depot Stops

Depot Stops (at depot locations)1

Inter-depot Stops (within the depot stops)2 DLA Distribution Anniston AL 1 2

DLA Distribution Richmond VA 1 4

DLA Distribution Barstow CA 1 1

DLA Distribution San Diego CA 2 3

DLA Distribution San Joaquin CA 1 9 Added stops include: Warehouse 29, Warehouse 19, Warehouse 3, Bldg 100, and Bldg T-255

DLA Distribution Jacksonville FL 2 2

DLA Distribution Warner Robins GA 1 3

DLA Distribution Cherry Point NC 1 2

DLA Distribution Susquehanna PA

Mechanicsburg facility 1 2

New Cumberland facility 1 10

DLA Distribution Corpus Christi TX 1 2

DLA Distribution Norfolk VA 1 3

DLA Distribution Mapping VA 1 1

DLA Distribution Hill UT 1 5

DLA Distribution Puget Sound WA 1 2

DLA Distribution Red River TX 2 5

DLA Distribution Tobyhanna PA 1 4

DLA Distribution Oklahoma City OK 2 4

DLA Distribution Albany GA 1 1

The table below identifies DLA locations that require Saturday pickup service for dock clearing purposes only and is exempt from a Saturday pickup fee.

Depot Depot Facilities

DLA Distribution Cherry Point

NC

DLA Distribution Hill UT

1 Depot Stops is the number of areas within a depot where inter-depot stops are made.

2 Inter-depot Stops = the number of stops at the Depot Stops for pickups. Inter-depot stops may have more than one scheduled pickup time.

DLA Distribution San Joaquin

CA

DLA Distribution Oklahoma City OK

DLA Distribution Puget Sound

WA

Bremerton

DLA Distribution Richmond

VA

DLA Distribution Susquehanna

PA

New Cumberland

DLA Distribution Guam

Domestic Shipper Profile 5 includes all other U.S. DoD activities not listed in Shipper Profile 4. A few examples are the Blue Grass Army Depot, DoD Cost Reimbursable Contractors, Navy Recruiting Command, VSM, U.S. Army Accessions Command, and all other DoD Services (U.S. Army, U.S.

Marine Corps, and U.S. Navy).

The requirements listed below apply to both Shipper Profiles 4 and 5:

The Contractor shall be approved through Military Surface Deployment and Distribution Command’s (SDDC) Freight Carrier Registration Program (FCRP) and placed on the approved DoD freight carriers list. FCRP requirements and instructions are located on SDDC web site at:

https://stallion.eta.sddc.army.mil//ccp/jsp/CCPScac.jsp. Further assistance may be obtained by contacting the FCRP Program at 1-618-220-6470.

The Contractor shall refer to the Transportation Facility Guide (TFG) for DoD installation policies regarding the minimum requirements for normal operating hours, installation closures, or other important information unless specific guidance is given on the Bill of Lading (BoL) or by the shipper/receiver. The Contractor can access the TFG at the ETA website https://eta.sddc.army.mil/.

Where applicable, the Contractor shall use the Carrier Appointment System (CAS) to schedule pickups and/or deliveries at DoD locations.

The Contractor shall provide the capability to re-route large volumes of domestic deliveries to alternate locations within the same delivery zone. The Contractor shall provide this service without causing unreasonable delivery delays or charging an additional fee unless expressly agreed to by the Contracting Officer. USTRANSCOM will provide notice to the Contractor to set up re-routing requirements when necessary.

Daily pick up service is required at all VSM origin vendor locations.

The Contractor shall allow the DLA to link to their shipment tracking system through a Contractor-identified Uniform Resource Locator (URL) with tracking by single or multiple Transportation Control Number(s) (TCN).

Example of tracking by TCN:

http://www.yyyyyyyy.com/cgibin/trak?type=1&TCN=aaaaaaaaaaaaaaaaa

“yyyyyyy” is the Contractor's tracking web site address “aaaaaaaaaaaaaaaaa” is the TCN.

PWS 2.6 Attempted Delivery: If after the third attempt the Contractor is unable to obtain delivery instructions from the consignor, the Contractor shall contact the Contracting Officer’s Representative (COR) for return or disposition instructions. Additionally, for VSM origin vendor locations, the Contractor will also inform DLA Distribution Enterprise Transportation by courtesy copying them on the email sent to the origin vendor. DLA Distribution Enterprise Transportations email address is delivery@dla.mil.

In case of a HAZMAT incident or accident, the Contractor shall contact the emergency response telephone numbers on the shipping documents or emergency notification table below.

Problem

Point of Contact

Telephone Number

Astray freight or other non-emergency notifications

SDDC GOCARE

Freight Hotline

1-800-631-0434

Secure holding, accidents, incidents, delays in transit

SDDC Hotline 1-800-524-0331

Accidents, incidents, or other emergencies involving DoD hazardous material other than munitions, explosives or radioactive materials

DoD Hazardous Material (HAZMAT) Hotline

1-800-851-8061 1-804-279-3131

Radioactive Materials Army 1-703-697-0218/0219

Radioactive Materials Navy/USMC 1-757-887-4692

Radioactive Materials Air Force 1-202-767-4011

Radioactive Materials DLA 1-717-770-5283

Hazardous Material Spills National Response Center 1-800-424-8802 and 1-202-267-2675

Hazardous Material Spills DoD Hazardous Material (HAZMAT) Hotline

1-800-851-8061 1-804-279-3131

SDDC Global Distribution, Domestic

SDDC Customer Service 1-800-526-1465

International Shipper Profile 6 includes those Defense Logistics Agency locations listed below.

1. DLA Distribution Anniston (DDAA), AL, 7 Frankford Ave, Anniston, AL 36201-4199

2. DLA Distribution Albany (DDAG), GA, 814 Radford Blvd, Albany, GA 31704-1128

3. DLA Distribution Barstow (DDBC), CA, Marine Corps Logistics Base, DDBC-G, Bldg 236, Barstow, CA 92311-5014

4. DLA Distribution Cherry Point (DDCN), NC, Langley Rd Bldg 147, Cherry Point, NC 28533-0020

5. DLA Distribution Jacksonville (DDJF), FL, Bldg 110 Yorktown Av, Jacksonville, FL 32212-0103

6. DLA Distribution Mapping Agency (DDMA), VA, 8000 Jefferson Davis Hwy, Richmond, VA

23297-5516

7. DLA Distribution Norfolk (DDNV), VA, Bldg. 1968 Gilbert St, Norfolk VA 23512-0001

8. DLA Distribution Oklahoma City (DDOO), OK, 3301 F Avenue, Tinker AFB, OK 73145-8000

9. DLA Distribution Pearl Harbor (DDPH), HI, 1942 Gaffney Street, Pearl Harbor, HI 96860-4549

10. DLA Distribution Puget Sound (DDPW), WA, 467 “W” Street, Bremerton, WA 98314-5130

11. DLA Distribution Corpus Christi (DDCT), TX, 540 First St S.E., Bldg 1846, Corpus Christi, TX 78419-

12. DLA Distribution San Diego (DDDC), CA, 2680 Woden St, San Diego, CA 92136-5491

13. DLA Distribution Europe (DDDE), 7977 Waldstrasse, Germeisheim, Germany 76726

14. DLA Distribution Hill (DDHU), UT, 5851 F Avenue, Hill AFB, UT 84056-5206

15. DLA Distribution San Joaquin (DDJC), CA, PO Box 960001, Stockton, CA 95296-0130

16. DLA Distribution Red River (DDRT), TX, Bldg 499 10th St and K Ave, Texarkana, TX 75507-5000

17. DLA Distribution Richmond (DDRV), VA, 8000 Jefferson Davis Hwy, Richmond, VA 23297-5900

18. DLA Distribution Susquehanna (DDSP), PA, 2001 Mission Dr, Suite 1 New Cumberland PA

17070-5002

19. DLA Distribution Tobyhanna (DDTP), PA, 11 Hap Arnold Blvd, Tobyhanna, PA 18466-5092

20. DLA Distribution Warner Robbins (DDWG), GA, 450 5th Street, Robins AFB, GA 31098-1887

21. DLA Distribution Yokosuka, Japan (DDYJ), FLT ACT Yokosuka Bldg J 39, 1 Chome Hon Cho, Yokosuka-Shi, Japan 238

22. DLA Distribution Korea (DDDK), Receiving Building 620, Camp Carroll, Waegwan Korea

23. DLA Distribution Guam (DDGM), PSC 455, Box 196, Guam, Marianas

24. DLA Distribution Sigonella (DDSI), Italy, Bldg. 452, Strada Statale., 417 Catania Gela, Sigonella, Italy

25. NSWC Crane, 300 Highway 361, Supply Operations Bldg 41 Receiving, Crane, IN 47522-5001

26. DLA Distribution Groton, CT Central Receiving Building 33 Groton, CT 06340

27. DLA Vendor Shipment Module (VSM) Locations.

As Profile 6 includes a limited list of priced lanes in PWS Attachment 2a, Int’l Pricing Matrix, those identified in Profile 6 are authorized to use the rates of Profile 7 when a lane is not listed on the Int’l Rates Profile 6 tab of the Attachment 2a, Int’l Pricing Matrix.

Shipper Profile 7 includes all other international shippers not listed in Shipper Profile 6.