HSHQEC-11-R-00001 SOW - Attachment 1(a).pdf

JULY 2010

STATEMENT OF WORK

Protective Security Force Service Requirements

Federal Protective Service

U.S. Department of Homeland Security

July 2010

Protective Security Force Service Requirements Table of Contents

1 Introduction

1.1 General Information

1.2 Information Regarding FPS

1.3 Acronyms

1.4 Regulations and Other Applicable Documents

1.5 Security Guard Information Manual (SGIM)

2 Contract Transition

2.1 Phase-In

2.2 Phase-Out of Contract and Continuity of Services

2.3 Conferences and Meetings

3 Plans

3.1 General

3.2 Transition Plan

3.3 Training Plan

3.4 Quality Control Plan

3.5 Contingency and Continuity of Operations (COOP) Plan

4 Authority and Jurisdiction, Permits, Licenses, and Adherence to Laws

4.1 General Information

4.2 State and Local Requirements

4.3 Carriage of Licenses and Permits

4.4 Licensing Fees

5 Qualifications of Personnel

5.1 General Information

5.2 Medical And Physical Qualifications

5.2.1 General Information

5.2.2 Medical Standards

5.2.3 Physical Demands

5.2.4 Initial and Recurring Screening for Illegal Drugs

5.2.5 Government Requested Screening

5.3 Suitability

5.3.1 Suitability Requirements

5.3.2 Suitability Determination

5.3.3 Entry on Duty Decision

5.3.4 Unfavorable Determination

5.3.5 Favorable Determination

5.4 Security Clearances

5.4.1 General Information

5.4.2 Security Clearance Requirements

5.4.3 Determinations of Clearance for Individuals

5.4.4 Interim Personnel Clearance Level

5.4.5 Denied Clearances

5.4.6 Issued Clearances

5.4.7 Corporate Security Officer

6 Training

6.1 General Information

6.2 Training Schedule

6.3 Training Certifications

6.4 Training Requirements by Position

6.4.1 Protective Security Officers

6.4.2 Supervisory PSOs

6.5 Written Examination

6.6 Weapons Training and Qualification

6.6.1 General Information

6.6.2 Initial Weapons Training

6.6.3 Initial and Semi-Annual Firearms Qualification

6.6.4 Failure to Qualify

6.6.5 Less-Than-Lethal Refresher Training

6.6.6 Other Weapons

6.7 Government Provided Training

6.7.1 Scheduling of Government Provided Training and Testing

6.7.2 Orientation Training

6.7.3 Computer Based Screener Training

6.7.4 Screener Training

6.7.5 Recurrent Training

6.8 First Aid, Cardiopulmonary Resuscitation (CPR), and Automated External Defibrillator (AED) Training

6.8.1 First Aid Training

6.8.2 CPR and AED Training

6.9 Other Special Training

7 Documentation, Certifications, and Files

7.1 Documentation Requirements

7.2 Electronic Certifications

7.3 Personnel Filing System

7.3.1 Organization of Files

7.3.2 Audit of Personnel Files

8 Waivers and Deferments

8.1 General Information

8.2 Medical Standards

8.3 Testing Procedures

8.4 Adjudication and Clearance Requirements

8.5 Permanent Waivers

9 Required Services

9.1 Order of Precedence

9.2 Security Officer Post Assignment Record

9.3 Typical Duties

9.4 Access Control Posts

9.5 Visitor Processing Posts

9.6 Screening Posts

9.7 Patrol & Response Posts

9.8 Control Center Operations

9.9 Traffic Control

9.10 Receipt, Use and Safeguarding of Keys

9.11 Security and Safety Systems

9.12 Rules and Regulations Governing Conduct on Federal Property

9.13 Physical Security, Law, and Order

9.14 Hazardous Conditions

9.15 Response to Injury or Illness

9.16 Additional Duties

9.17 Reports, Records, and Testimony

9.18 Civil Disturbances

9.19 Emergencies

9.20 Primary Security Responses

9.21 Protective Security Officer Post Arrival & Departure

9.22 Use of DHS Form 139

10 Conduct of Contractor Personnel

10.1 General Information

10.2 Reporting Adverse Information

10.2.1 General Information

10.2.2 Notification of Arrest

10.3 Government Directed Removal of Contractor Employees

10.4 Contract Employee Reinstatements

11 Key Personnel

11.1 General Information

11.2 Contract Manager

11.3 Supervisor

11.4 Training Instructor

12 Operations

12.1 Work Site

12.1.1 Schedule

12.1.2 Breaks

12.2 Compliance

12.3 Contract Officer Labor Category

12.4 Contract Effort Required

12.4.1 Productive Hours

12.4.2 Reserve Security Force

12.4.3 Emergency Security Services

13 Government Provided Property

13.1 General Information

13.2 Use of Government Property

13.3 Accountability of Government Property

13.4 Safeguarding Government Property

13.5 Personal Identity Verification (PIV) Cards

14 Contractor Provided Property

14.1 General Information

14.2 Communications Equipment

14.3 Vehicles

14.4 Firearms, Ammunition, and Less-Than-Lethal Weapons

14.5 Personal Protective Equipment (PPE)

14.6 Uniforms and Grooming

14.7 Supplementary Equipment

15 Quality Control, Quality Assurance, and Performance Evaluations

15.1 Quality Control

15.2 Quality Assurance

15.3 Performance Evaluations

16 Deliverables

1 Introduction

1.1 General Information

1.1.1 This is a Statement of Work (SOW) for Department of Homeland Security (DHS)

Federal Protective Service (FPS) to provide Protective Security Officer (PSO) services in Virginia & Maryland. FPS considers the working title of PSO as equivalent to the Department of Labor (DOL) labor category Guard II. The Occupational Safety and Health Administration (OSHA) considers PSOs as first responders (awareness level).

1.1.2 As an integral component of the FPS security effort, the Contractor shall provide and maintain all management, supervision, manpower, training, equipment, supplies, licenses, permits, certificates, insurance, pre-employment screenings, reports, files and any other resources necessary to accomplish PSO services as described and required in this SOW.

The Contractor shall perform to the standards required in this contract and will be expected to work closely with FPS representatives throughout the duration of the contract

1.1.3 Where the Government identifies and references specific Solicitation/Contract Section numbers, that reference refers to that Section in its entirety, including every subsection having the same number prefix. For example, a reference to the requirements of this SOW under Section 6 includes all of Section 6 through the last subsection identified with a prefix of “6”.

1.1.4 All references to citizenship and locations within the United States also include the

United States Territories and Commonwealth.

1.1.5 Homeland Security Acquisition Regulation (HSAR) 3052.209-76 generally prohibits the

DHS from entering into a contract for security officer services with any business concern owned, controlled, or operated by an individual convicted of a serious felony.

1.2 Information Regarding FPS

1.2.1 FPS is the security and law enforcement component of the Department of Homeland

Security, National Protection and Programs Directorate. FPS is responsible for protecting federally owned or leased facilities. The FPS mission is to provide a safe environment in which Federal agencies conduct their business without fear of violence, crime, or disorder.

1.2.2 Protective Security Officers (PSO) have a crucial and highly visible role in support of the

FPS mission. They are usually the first (and sometimes only) contact visitors have with the Federal community. PSOs are usually the first line of defense at a federally controlled facility. Visitors and federal employees perceive the contract PSOs to be an integral part of the FPS mission. It is crucial that the Contractor ensure that their employees realize the importance of their role, and continuously perform their duties in a courteous and professional manner, in full compliance with this SOW.

1.3 Acronyms

1.3.1 This Solicitation/Contract contains numerous acronyms. Upon introduction of a new term in the Solicitation/Contract that has an acronym, the acronym will appear next to the term in parentheses (). Below is a list of the acronyms that appear in the Solicitation/Contract:

AED Automatic External Defibrillator CCV Closed Circuit Vision CFR Code of Federal Regulations CM Contract Manager CO Contracting Officer COOP Continuity of Operations COTR Contracting Officer’s Technical Representative CPR Cardiopulmonary Resuscitation DHS Department of Homeland Security DOD Department of Defense DOE Department of Energy DOL Department of Labor DSS Defense Security Service EOD Entry on Duty e-QIP electronic Questionnaires for Investigation Processing e-Verify employment eligibility Verification System ESS Emergency Security Services FAR Federal Acquisition Regulation FMR Federal Management Regulation FPS Federal Protective Service GED General Equivalency Diploma HSAR Homeland Security Acquisition Regulation ICE Immigration and Customs Enforcement OPM Office of Personnel Management OSHA Occupational Safety and Health Administration NIOSH National Institute for Occupational Safety and Health NISPOM National Industrial Security Program Operating Manual NPPD National Protection and Programs Directorate NRC Nuclear Regulatory Commission PIV Personal Identity Verification PSO Protective Security Officer PTS Post Tracking System SAMHSA Substance Abuse and Mental Health Services Administration SF 30 Standard Form 30 (Amendment of Solicitation/Modification of Contract) SGIM Security Guard Information Manual SOW Statement of Work SSBI Single Scope Background Investigation SUPV Supervisor TAS Temporary Additional Services

1.4 Regulations and Other Applicable Documents

1.4.1 Government regulations and FPS policies contain the basic procedures for the operation, maintenance, and protection of property. The Contractor will use the following list of primary regulations and related procedures. The Contracting Officer (CO) will provide the Contractor with any supplementary regulations in effect and will incorporate modifications to the contract as necessary.

1.4.2 The Contracting Officer’s Technical Representative (COTR) shall furnish an Officer's

Duty Book containing complete duty instructions for each post. The Contractor shall maintain the duty book.

1.4.3 The Contractor shall furnish a separate loose-leaf binder for each post or screening station (collection of posts) to provide Contractor-related information/policies/directives to the PSOs.

1.4.4 Post Desk Book, Post Orders, and any supplemental memoranda, directives, or other information are Sensitive But Unclassified/Law Enforcement Sensitive information. The Contractor and its employees shall not disclose this or any other operational information to individuals outside of the FPS/Contractor community. The Officer's Duty Book shall remain on Government property. The Contractor and its employees shall not reproduce or copy the contents of the Officer’s Duty Book in any manner unless authorized in writing by the COTR.

1.4.5 Federal Management Regulation (FMR) 41 Code of Federal Regulations (CFR) 102-74 regulates the allowable conduct of all persons entering in or on property under the charge and control of the General Services Administration. Posted placards citing FMR 41 CFR 102-74 are at all applicable locations.

1.5 Security Guard Information Manual (SGIM)

1.5.1 SGIM handbook contains the information all PSOs and supervisors must read and be familiar with prior to assuming duties under this contract.

1.5.2 The COTR shall give the Contractor one (1) electronic copy of the SGIM at the pre-performance meeting held shortly after contract award.

1.5.3 The Contractor shall be responsible for photocopying the manuals for their employees’ use, at no cost to the Government.

2 Contract Transition

2.1 Phase-In

2.1.1 A smooth and orderly transition between the Contractor and the predecessor Contractor is necessary to assure minimum disruption to vital Contractor services and Government activities. The government will allow a maximum of 90-day start up from the time of the award of the contract to the initial start of performance.

2.1.2 If the Contractor intends to recruit the existing workforce, the Contractor shall not disrupt official Government business or in any way interfere with the assigned duties of the predecessor Contractor’s employees. If there is no interference with the contract employees’ assigned duties (e.g., during “off hours” or during breaks or meal periods), the Contractor may notify the predecessor Contractor’s employees of the date that the Contractor will be assuming services. The Contractor may also distribute business cards, employment applications, brochures, and other company information to the predecessor Contractor’s employees while they are on duty. The Contractor shall not interview, recruit, schedule interviews, or conduct extensive discussions with the predecessor Contractor’s employees while they are on duty.

2.1.3 The Contractor shall provide weekly transition status report during the transition period specified in Section 2.1.1 to address the items specified in Section 3.2.

2.2 Phase-Out of Contract and Continuity of Services

2.2.1 The Contractor shall provide a list with the total number and names of employees performing on the contract with any applicable suitability and certification expiration dates, and the employee seniority list when requested by the COTR. Prior to contract expiration and after the award of a follow-on contract, the Contractor shall exercise its best efforts and cooperation to effect an orderly and efficient transition to a successor Contractor.

2.2.2 After the award of a new contract, the outgoing Contractor shall provide personnel records, including, but not limited to training, medical, suitability, and security records to the incoming Contractor. The outgoing Contractor shall provide these records to the successor at least 45 days prior to date of contract expiration. The Government reserves the right to inspect all documentation provided to the incoming Contractor.

2.2.3 Failure to provide all records to the successor Contractor as required may result in FPS withholding of final payment until completion of this action and may negatively impact the outgoing Contractor’s performance evaluation.

2.3 Conferences and Meetings

2.3.1 Immediately after award of the contract and prior to the Contractor’s performance at the work site(s), the CO shall notify the Contractor, and the COTR to schedule a pre-performance meeting that includes an in-depth review of the total contract requirements and a review of the Contractor’s Transition Plan.

2.3.2 During the performance of the contract the CO, COTR, and the Contractor shall meet at minimum annually to discuss all relevant contract issues. All parties shall make a mutual effort to resolve all identified problems. The Contractor will prepare written minutes of these meetings for signature by the Contractor and the CO. The CO will incorporate a copy of the minutes into the contract file. Should the Government not concur with the minutes, the Government shall state, in writing to the Contractor, any areas of clarification or disagreement within seven (7) calendar days after receipt of the meeting minutes and include the comments in the contract file.

3 Plans

3.1 General

3.1.1 Each plan submitted in accordance with Section 3 is subject to the review and acceptance of the Government. The Government reserves the right to requests revision to the submitted plan(s) if the plan(s) fail to adequately address the minimum required content as set forth in the SOW and/or if the plan will not be effective in meeting minimum requirements of the contract.

3.2 Transition Plan

3.2.1 The Contractor shall provide a transition plan to the CO and COTR within seven (7) calendar days after contract award, and weekly status and progress reports detailing the transition. At a minimum, the Plan shall address:

3.2.1.1 Staffing

Staffing Levels Process for Transitioning Predecessor Employees (if applicable) Recruitment of New Employees Strategy for Providing Post Coverage During Breaks and Meal Periods Reserve Force Implementation Emergency Security Service (ESS) Implementation Supervisory Plan Implementation Key Personnel to include resumes and contact information Roles of Management and Administrative Personnel on Contract Organizational Chart

3.2.1.2 Communications

Methods Protocols Equipment

3.2.1.3 Inventory & Equipment

Maintenance Accountability Weapons

Ammunition

3.2.1.4 Detailed Calendar

Daily and Weekly Transition Events over the Transition Period Procurement Timeline for Equipment and Uniforms

3.2.1.5 Status & Progress Reports

Applications Staffing Permits, Licenses, and Registrations Personnel Clearances Transition Events Equipment and Uniform Purchases

3.3 Training Plan

3.3.1 The Contractor shall be responsible for providing the CO and COTR a copy of its

Training Plan and proposed Training and Qualifications Schedule within 10 calendar days after award of the contract.

3.3.2 The Plan shall address:

Strategy for Meeting Training Requirements including any assumptions made by the Contractor for the timely scheduling of Government provided training

Proposed Training and Qualifications Schedule Schedules Weapons Transition Training (if applicable) Locations Coordination with FPS Class Staffing Levels Sources of Third Party Training Sources of Training Equipment

3.4 Quality Control Plan

3.4.1 The Contractor shall provide the CO and COTR a detailed Quality Control Plan within 15 calendar days of contract award.

3.4.2 The Contractor’s Quality Control Plan shall address:

Type, Level, and Frequency of Contractor’s Quality Control Actions Inspection Checklists Reward and Incentive Program Discipline Procedures Deficiencies Reported to the COTR Reports

3.5 Contingency and Continuity of Operations (COOP) Plan

3.5.1 The Contractor shall provide the CO and COTR a detailed COOP Plan within 15 calendar days of contract award.

3.5.2 The COOP Plan shall identify the provisions made for the acquisition of necessary personnel, resources, and/or supplies, if necessary, for the continuity of operations until resumption of normal operations.

3.5.3 The COOP Plan must, at a minimum, address and identify:

Identifying and Tracking Emergencies and Pandemics Tracking Impact of Emergencies and Pandemics on the Workforce Compliance with Applicable OSHA Regulations Realignment and Augmentation of Resources to Ensure Meeting of

Contractual Requirements to Include:

o Challenges associated with maintaining PSO services during an extended emergency event, such as a pandemic that may occur in repetitious waves o Any time lapse associated with the initiation of the acquisition of necessary personnel, resources, and/or supplies and their actual availability on site o The components, processes, and requirements for the identification, training, and preparedness of contractor personnel who are capable of relocating to alternative facilities o Prioritization and deployment of a limited or dwindling workforce o Educating and protecting of workforce to minimize operational impacts o Acquisition, storage, and distribution of personal protective equipment

Communication with Workforce and Government to Include:

o Any established alert and notification procedures for mobilizing identified “critical Contractor service personnel” o Approach for communicating expectations to employees regarding their roles and responsibilities during an emergency o Any associated changes needed to the Contractor’s information technology infrastructure to support the contract in an emergency

4 Authority and Jurisdiction, Permits, Licenses, and Adherence to Laws

4.1 General Information

4.1.1 The Contractor bears the sole burden for obtaining and renewing all legally required licenses and permits as specified by the applicable federal, state, and/or local regulating agencies. The Contractor shall possess ALL licenses required to perform services under this effort.

4.1.2 The Contractor shall NOT seek the Governments assistance or interference in the receipt of legally required licenses and permits.

4.1.3 The Contractor shall furnish a legible copy of all legally required licenses and permits

(excluding permits and licenses issued to individual contract employees) to the COTR prior to any PSO standing post and provide any revised licenses or permits during the contract term.

4.1.4 The incoming Contractor shall NOT impede or impose on the existing Contractor licenses in place. FPS will not recognize the transition of the existing licenses to the incoming Contractor until the specific day the new Contractor assumes staffing of posts.

4.1.5 Failure by the Contractor to obtain all required licenses for the company and/or the contract employees prior to PSOs standing on post will be grounds for possible contractual actions including but not limited to termination for cause.

4.1.6 Failure by the Contractor to maintain valid licenses and permits will be cause for the

Government to take Contractual actions, up to and including termination for cause. FPS will consider instances of a PSO standing post without valid licenses and permits in the name of the Contractor as an “Open” post.

4.1.7 The CO, COTR, and all other authorized Government personnel shall have the express authority to examine these documents upon request, at any time, during the duration of this Contract.

4.1.8 The Contractor shall complete, certify, and maintain written records that show names and issue dates for each contract employee having each and all legally required licenses, permits, training, and certifications.

4.1.9 False statements, certification, or falsification of any documents required in this contract by the Contractor, Contract Manager, or any contract employee shall be punishable under US Code Title 18, Chapter 47, Section 1001, Fraud and False Statements. The Government may initiate investigations by its Office of Inspector General or the regional FPS Criminal Investigations Branch, may initiate debarment proceedings, and/or may take contractual remedies, up to and including termination for cause. Under no circumstances whatsoever will the Government tolerate falsification of required documents.

4.2 State and Local Requirements

4.2.1 Prior to commencement of work under this contract, and except where precluded by local law or ordinance, the Contractor shall make and complete all arrangements with the appropriate officials in the state or local jurisdiction in which the Contractor will be performing services to:

4.2.1.1 Obtain, possess, and maintain all business and corporate licenses required to operate as a commercial security service within the entire geographic area covered under this contract prior to any PSO standing post.

4.2.1.2 Provide any official bond(s) and insurance required, and pay any fees or costs involved or related to authorization for the arming of any employees engaged in providing armed security officer services specified under this contract.

4.2.1.3 Obtain all licenses and permits required for each PSO and supervisor to serve as an armed PSO with the authority to hold and detain individuals suspected of committing crimes.

4.2.2 Notwithstanding the minimum age requirement cited elsewhere in the SOW, the

Contractor must follow Federal, state and/or local licensing requirements for contract employees. In most areas the minimum age requirements for armed security officer personnel is 21 years of age.

4.2.2.1 In the event that there is a legal licensing requirement regarding the minimum age for a

PSO which exceeds 21 years of age that requirement shall take precedence over the contract’s stated acceptable minimum age.

4.3 Carriage of Licenses and Permits

4.3.1 Armed PSOs shall carry their firearm license/permits (and, where legally required, their concealed weapons permits) on their person while on duty, unless local or state law requires the Contractor to maintain the records.

4.3.2 Failure by an armed PSO to carry a valid firearm certificate or permit while on duty shall result in immediate notification to Contractor with a request for remedy. Failure to produce the certificate or permit may result in CO direction to the Contractor to remove the PSO from post until such time that the certificate or permit is in the PSOs possession.

4.3.3 Unless prohibited by law, PSOs must have the ability to travel to and from their duty station with their weapons. All armed officers shall carry permit or proper state certification to carry weapons off-site.

4.4 Licensing Fees

4.4.1 The Contractor must pay all costs and fees associated with applying for, receiving, and maintaining all such permits and licenses throughout the term of the contract.

4.4.2 Where the federal, state, or local regulating agencies require contract employees to individually apply for and pay the associated fees for licenses and/or permits, the Contractor shall reimburse the employee for all costs and fees associated with obtaining the required license/permit.

5 Qualifications of Personnel

5.1 General Information

5.1.1 The Contractor shall not employ illegal or undocumented aliens as PSOs for this contract.

The Contractor shall expressly incorporate this provision into all subcontracts or subordinate agreements issued in support of this contract.

5.1.2 To be eligible to perform under this contract all uniformed contract employees must meet, to the satisfaction of the CO and COTR, the following requirements:

5.1.2.1 Be a citizen of the United States of America or a Unites States Territories and

Commonwealth. The COTR may approve Lawful Permanent Residents who are currently members of the U.S. armed services (Reserves or National Guard) or who possess an Honorable Discharge from a U.S. Military component.

5.1.2.2 Have a Social Security Card issued and approved by the Social Security

Administration.

5.1.2.3 Education: Received either a High School Diploma or a General Equivalency Diploma

(GED) from an accredited institution recognized by the U.S. Department of Education (the Contractor can review school-level accreditation sources at the following website:

http://www2.ed.gov/about/offices/list/ous/international/usnei/us/edlite-students.html).

5.1.2.4 Met one of the following experience/education requirements:

Three years of security experience within the past five years; or Three years of military or National Guard (active duty or reserve) experience;

or Successful completion of a state certified Police Officer’s Standard Training

(POST) course; or Any reasonable combination of the above.

5.1.3 All PSOs shall speak English fluently, read and comprehend written English, and compose coherent written reports in English.

5.1.3.1 Bi-lingual PSOs may be an asset to the Contractor.

5.1.3.2 The Government may require PSOs to possess proficiency in a specific language on certain posts and will indicate this requirement in the Post Exhibit (Exhibit 1).

5.1.4 Each PSO and supervisor serving as an armed PSO must annually complete a signed and dated Lautenberg Amendment Statement/Domestic Violence certification that satisfies the legal requirements of the Lautenberg Amendment, 18 U.S.C. § 922(g) (8) and (9).

This certification is valid for one (1) year.

http://www2.ed.gov/about/offices/list/ous/international/usnei/us/edlite-students.html

5.1.5 If at any time during the performance of the contract a Contractor becomes aware of disqualifying criteria/standards of an FPS contract PSO, as set forth in the SOW, the Contractor shall immediately remove the individual from work under the contract and notify the COTR.

5.2 Medical And Physical Qualifications

5.2.1 General Information

5.2.1.1 The Contractor shall ensure all uniformed employees working under the contract meet the medical and physical requirements described in the following sections.

5.2.1.2 The Contractor is also responsible for ensuring that all uniformed employees are able to perform the essential functions described in the SOW, with any reasonable accommodation. If one of the Contractor's employees alleges that the employee has a disability and requires a reasonable accommodation to perform the essential functions of the job, it is the Contractor's sole responsibility to discuss reasonable accommodation with its employee and to decide what accommodation, if any, to provide at its own expense. The COTR shall review all reasonable accommodation documentation to ensure that it is complete and in compliance with the contract.

5.2.1.3 The Contractor, not the Government, is responsible for complying with all provisions of the Americans with Disabilities Act of 1990 (42 USC 12101-12213), the Rehabilitation Act of 1973 (29 USC 790-794), and the applicable OSHA Occupational Safety and Health Standards (29 CFR 1910).

5.2.1.4 The Contractor shall not separately price medical and physical evaluations and drug screening within the contract’s Schedule of Services and Prices. The Contractor shall factor all costs associated with providing these requirements into its proposed price for PSO services.

5.2.2 Medical Standards

5.2.2.1 The Contractor shall require all of its employees, who are prospective FPS contract

PSOs, to undergo a pre-employment medical/physical examination and every three years thereafter. The Contractor shall ensure that all of its uniformed employees meet the medical standards set forth below. A licensed physician shall administer the examinations and document the results on a PSO Medical Questionnaire (Exhibits 7A & 7B).

5.2.2.2 The Contractor shall fully and accurately complete Sections 2 and 3 of the PSO

Medical Questionnaire based on the medical standards and essential job functions set forth in the contract. All PSOs (productive and supervisory) must meet the health certification requirements listed in the PSO Medical Questionnaire.

5.2.2.3 If an employee of the Contractor claims that the employee has a disability that prevents him/her from meeting the medical standards or performing the essential job functions, it is the Contractor’s responsibility to obtain medical verification of the disability and to provide reasonable accommodation, if necessary, at its own expense. The COTR will review all medical documentation to ensure that it is complete and in compliance with the contract. No PSO shall work under the contract until the COTR reviews and approves the certificate and medical documentation for compliance with the contract.

5.2.2.4 All contract employees must meet the following medical standards:

5.2.2.4.1 Vision: Applicant must have binocular vision and must not test less than 20/30

(Snellen). An applicant who has undergone a Radial Keratotomy or laser correction procedure to correct his or her vision to an acceptable level is medically qualified for this position. Near vision, corrected or uncorrected, must be sufficient to read Jaeger Number 2 or equivalent type and size letter at a distance of no less than 12 inches on a standard Jaeger chart. Applicant must have normal color vision.

5.2.2.4.2 Hearing: Applicant average hearing at the 500, 1000, 2000, and 3000 Hertz (Hz) must be less than or equal to 25 decibels. Applicant hearing at the 4000 and 5000 Hz must be less than or equal to 45 decibels. If there is a difference in hearing between the applicant’s ears (in excess of 15 decibels at the 500-3000 Hz range or in excess of 30 decibels at the 4000-5000 Hz range), the Applicant must receive a test for sound localization. Applicant shall not have ear disorders affecting equilibrium. Applicant may use a hearing aid.

5.2.2.4.3 Speech: Individual must be able to speak clearly and distinctly. Any disease or condition that significantly interferes with the individual’s ability to speak is a disqualifying factor.

5.2.2.4.4 Cardiovascular System: Any disease or condition that interferes with cardiovascular function and the individual’s safe and efficient job performance is a disqualifying factor. Applicant aerobic capacity is a minimum 9 MET or 31.5 ml/kg min VO2 Max.

5.2.2.4.5 Chest and Respiratory System: Individual must have a healthy respiratory system and receive an evaluation and clearance for the use of disposable particulate respirators meeting N95 standards as established by the National Institute for Occupational Safety and Health (NIOSH). Any disease or condition that interferes with respiratory function and the individual’s safe and efficient job performance is a

5.2.2.4.6 Gastrointestinal System: Individual must have a healthy gastrointestinal tract. Any disease or condition that interferes with gastrointestinal function and the individual’s safe and efficient job performance is a disqualifying factor.

5.2.2.4.7 Genitourinary System: Individual must have a healthy genitourinary system. Any disease or condition that interferes with the individual’s safe and efficient performance of the job is disqualifying.

5.2.2.4.8 Endocrine and Metabolic Systems: Any condition affecting normal hormonal or metabolic functioning and response that is likely to adversely affect the individual’s safe and efficient job performance is a disqualifying factor.

5.2.2.4.9 Musculoskeletal System: Any condition that adversely impacts on the individual’s movement, agility, flexibility, strength, dexterity, coordination, or the ability to accelerate, decelerate, or change directions, and that is likely to adversely affect the individual’s safe and efficient performance of duties, is a disqualifying factor.

5.2.2.4.10 Hematology System: Any hematological condition characterized as chronic, caused a hematological crisis, or adversely impacts the individual’s safe and efficient performance of duties is a disqualifying factor. Such conditions may include anemia or thrombocytopenia.

5.2.2.4.11 Neurological Systems: Any disease or condition that interferes with the individual’s central or peripheral nervous system function and that is likely to adversely affect the safe and efficient performance of duties is a disqualifying factor. Any condition with loss of motor skills, muscle strength, cognitive function, coordination, or gait; sensory loss (limb, hearing, or vision); tremor; pain; or effect on speech is a disqualifying factor.

5.2.2.4.12 Psychiatric Disorders: Any disorder that affects the individual’s judgment, cognitive function, or the safe and efficient performance of essential job functions, is a

5.2.2.4.13 Dermatology: Any disease or condition that may cause the individual to be unduly susceptible to injury or disease as a consequence of environmental exposures, including the sun, or which results in restricted functioning or movement and thereby impairs the safe and efficient performance of essential job functions is a disqualifying factor.

5.2.2.4.14 Medication: The individual’s use of medications such as narcotics, sedative hypnotics, barbiturates, amphetamines, or any drug with the potential for addiction, that is taken for extended periods of time (e.g., beyond 10 days), or is prescribed for a persistent or recurring underlying condition, is a disqualifying factor.

5.2.2.4.15 Organ transplantation and prosthetic devices: Any transplantation or prosthetic device that adversely affects the individual’s ability to safely and efficiently perform essential job functions is a disqualifying factor.

5.2.3 Physical Demands

5.2.3.1 PSOs must to be physically able to perform the following tasks or functions in the performance of their assigned duties:

5.2.3.1.1 Frequent and prolonged walking, standing, sitting, and stooping, up to 12 hours per day, either indoors or outdoors, during daytime or nighttime. Outdoor posts may require the individual to withstand extreme heat, humidity, cold, and/or severe weather (e.g., snow, sleet, rain, hail, wind) for up to four hours without shelter. Many posts have no chair/seating available; thus, the individual must be able to stand for up to four consecutive hours.

5.2.3.1.2 Frequent contact with the general public, law enforcement, and dispatch center, requiring the ability to speak clearly and distinctly and remain calm in stressful situations (e.g., confrontations with angry, distraught, disturbed, or violent persons).

5.2.3.1.3 Ability to remain on post up to four consecutive hours without eating, or relieving bladder/bowels.

5.2.3.1.4 Ability to maintain a high degree of alertness for up to 12 hours, with the ability to mentally and physically react quickly to a variety of unexpected and dangerous situations. Use of senses (sight, hearing, smell, touch) is necessary to discern unusual or dangerous situations.

5.2.3.1.5 Ability to use post security equipment (metal detectors, X-rays, CCTV); ability to use handcuffs, baton, and firearm at any time while on duty.

5.2.3.1.6 Ability to read post assignments, write reports, and respond to both routine and emergency dispatches/orders.

5.2.3.1.7 Ability to subdue violent or potentially violent or disturbed individuals, or intervene in a crisis (e.g., provide emergency First Aid or/resuscitation while waiting for arrival of paramedics or other emergency personnel).

5.2.3.1.8 Occasional running, sprinting, lifting heavy weights, moving heavy objects, climbing stairs (e.g., in responding to emergencies, ensuring timely and complete facility evacuations, giving pursuit, etc.).

5.2.3.2 The Contractor shall remove individuals deemed incapable of performing the above tasks or functions from the contract.

5.2.3.3 The Contractor shall be responsible for encouraging and promoting employees assigned to this contract to maintain an ongoing and regular program of physical fitness, at no cost to the Government.

5.2.4 Initial and Recurring Screening for Illegal Drugs

5.2.4.1 As part of the initial and recurring medical examination, all contract employees must submit to a urine drug screening that tests for the following five (5) substances at the following cutoff levels (nanogram per milliliter, ng/ mL):

Substance Cutoff Level (ng/ mL)

Marijuana metabolites 50 Cocaine metabolites 300 Opiate metabolites 2,000 Phencyclidine 25 Amphetamines 1,000

5.2.4.2 The Contractor shall perform random drug screening of 10% of the security force assigned to this contract over a 12-month period.

5.2.4.3 The Contractor shall provide quarterly reports detailing the frequency and results of the random drug screening to the COTR on the 10th calendar day of each month following the conclusion of a quarter.

5.2.4.4 PSOs must resubmit to a urine drug screening upon renewal of physical forms every three (3) years.

5.2.4.5 Drug screening methodology shall conform to the U.S. Department of Health and

Human Services Substance Abuse and Mental Health Services Administration’s (SAMHSA) “Mandatory Guidelines for Federal Workplace Drug Testing Programs”.

These guidelines are available via the Internet at www.health.org/GDLNS-94.htm or http://wmcare.samhsa.gov.

5.2.4.6 The Government strongly urges the Contractor to use one of the laboratories listed on

SAMHSA’s “Current List of Laboratories Which Meet Minimum Standards to Engage in Urine Drug Testing for Federal Agencies”, which is accessible via the Internet at www.health.org/labs/index.htm or http://wmcare.samhsa.gov. SAMHSA updates the list on a monthly basis. If the Contractor chooses to use a laboratory not shown on SAMHSA’s current list, the Contractor must verify that the laboratory’s methodology conforms to SAMHSA’s guidelines prior to utilizing that laboratory to perform drug screenings.

5.2.4.7 Other drug testing methods (hair, sweat patch, etc.) are commercially available but are not acceptable for the purposes of this contract due to widely varying standards of testing and laboratory reliability results. If SAMHSA does issue guidelines on alternative drug screening methods, the Government reserves the right to modify the contract to permit the use of those methods.

5.2.4.8 The presence of a positive reading for any of the above substances over the designated cutoff level for that substance shall automatically disqualify an applicant from working under this or any other FPS security force services contract. Because most drugs metabolize within a short period (ranging from several hours to several days), the http://www.health.org/GDLNS-94.htm http://wmcare.samhsa.gov/ http://www.health.org/labs/index.htm http://wmcare.samhsa.gov;/

Contractor shall not permit any applicant to take multiple tests in order to receive an acceptable reading.

5.2.5 Government Requested Screening

5.2.5.1 The CO or COTR shall have the express right to request targeted urine drug screenings where there is a reasonable belief by the Government that the contract employee(s) may be under the influence of or using illegal substances and/or when the Contractor independently identifies circumstances where probable cause exists.

5.2.5.2 The Contractor shall conduct targeted screenings in a similar fashion to random screenings, with the exception that the CO will advise the Contract Manager in writing that the Government requests a drug screening of a specific contract employee. Upon receipt of the written request, the Contract Manager shall arrange for the test as soon as possible, but no later than three (3) working days. The Contractor shall pay the contract employee the normal hourly rate/salary for all time associated with taking the screening.

Each screening shall follow the guidelines described in Section 5.2.4.

5.2.5.3 Contract employees who undergo targeted urine drug screenings may continue working under the contract until the Contractor receives the test results. In the event that the results of any urine drug screening are negative, the Government shall bear the expense of the Government requested targeted screening. In the event that the results are positive, the Contractor shall immediately remove the contract employee(s) with a positive reading from the contract and immediately inform the COTR and CO of the result and the employee’s removal from the contract. The Contractor shall bear all the expenses relating to the test for the employee(s) with the positive reading.

5.2.5.4 The Government will permanently disqualify any contract employee who undergoes either a random or targeted urine drug screening and tests positive for any of the substances listed in Section 5.2.4 from working under this or any other FPS security force services contract. Because most drugs metabolize within a short period (ranging from several hours to several days), the Contractor shall not permit any employee to take multiple tests in order to receive an acceptable test result.

5.3 Suitability

5.3.1 Suitability Requirements

5.3.1.1 All personnel performing directly or indirectly on this contract may have the requirement to pass a suitability determination conducted by the Government. After award of the contract and prior to permitting any contract employees to work under the contract, the Contractor is responsible for ensuring that at a minimum, the Contract Manager, Supervisors, Training Instructors, Quality Assurance personnel, PSOs, and all other company officers that visit the work sites, receive formal suitability adjudication by FPS. Contractor personnel will not be able to perform under this contract until receiving a favorable suitability determination.

5.3.1.2 For planning purposes, the standard processing time is generally 30 calendar days and the Contractor should plan paperwork submissions accordingly.

5.3.1.3 The Contractor shall have all key personnel provide the required information and documents to the COTR within 10 calendar days after contract award and shall have all other personnel provide the required documentation as soon as practical.

5.3.1.4 The Government shall make all Contractor suitability determinations in accordance with the criteria outlined in 5 CFR 731.202.

5.3.1.5 The Contractor is responsible for renewing their employees’ suitability clearance prior to its expiration.

5.3.1.6 The Contractor must remove any contract employee working under the contract after the expiration of his/her suitability clearance until FPS makes a new favorable suitability determination.

5.3.1.7 The Contractor shall submit a new suitability package to FPS at least 30 days prior to the current suitability expiration date.

5.3.1.8 The Contractor must ensure that all forms submitted to FPS are complete, legible, and accurate. FPS will return illegible or incomplete forms submitted by the Contractor.

Returned forms will result in delays in the adjudication process. FPS shall not be responsible for any delays that occur due to the Contractor’s failure to submit complete, accurate, and legible forms to FPS.

5.3.1.9 The Contractor shall use an electronic employment eligibility verification system (e-

Verify) designated by the Secretary of Homeland Security to verify the employment eligibility of:

All persons hired during the contract term by the Contractor to perform employment duties within the United States All persons assigned by the Contractor to perform work within the United States on the Federal contract

5.3.1.10 Contractors shall use local, state, or Federal law enforcement sources to obtain readable fingerprints on the fingerprint cards. The Government encourages the Contractor to go to locations that use electronic fingerprint scanning machines.

5.3.1.11 The CO shall have the express authority to prohibit any employee from performing under the contract until the employee comes into full compliance with all suitability criteria.

5.3.1.12 The Contractor is responsible for all costs associated with obtaining and renewing the suitability for each affected contract employee. The Contractor must factor all costs associated with this requirement into the Contractor’s hourly rate, as the Government will not pay separately for these itemized costs.

5.3.2 Suitability Determination

5.3.2.1 Once a prospective contract employee applies for a position and receives a favorable evaluation by the Contractor (i.e., meets the minimum qualification requirements cited in this SOW and otherwise meets the Contractor’s hiring criteria), the Contractor shall submit to the COTR the following Government furnished forms for each contract employee:

Contractor Information Worksheet;

Two (2) completed original Forms FD-258, "Fingerprint Chart;"

The following forms via e-QIP:

o DHS Form 11000-9, “Disclosure and Authorization Pertaining to Consumer Reports pursuant to the Fair Credit Reporting Act” o Foreign National Relatives or Associates Statement o Lautenberg Amendment Statement o Standard Form 85P o Standard Form 85P-S o Signed e-Verify Confirmation Notice

5.3.2.2 Any investigation conducted by or for another federal agency on an individual that is of the same or higher type and scope as the one required for the position is sufficient to meet the investigation requirements if the investigation occurred within the past five (5) years.

5.3.2.3 Any investigation conducted by or for another federal agency on an individual whose scope is less than that required for the position and meets the investigation requirements of the position is eligible for upgrade if the investigation occurred within the past five

(5) years.

5.3.2.4 For contract employees cleared through this process while employed under a predecessor contract, the suitability determination made under the previous contract will carry over to the new contract.

5.3.2.5 The Government may not be able to complete a satisfactory background investigation on individuals not residing in the United States for three (3) of the past five (5) years.

In such cases the FPS retains the right to deem the individual as ineligible due to insufficient background information.

5.3.2.6 FPS shall have and exercise full and complete control over granting, denying, withholding, or terminating suitability decisions for employees. FPS may, as it deems appropriate, authorize and grant a temporary decision to employees of the Contractor.

5.3.2.7 Issuance of a temporary decision to any contract employee shall not be an assurance that FPS will grant full suitability.

5.3.2.8 The granting of either temporary or full suitability shall in no way prevent, preclude, or bar the later withdrawal or termination of any such suitability by the Government.

5.3.3 Entry on Duty Decision

5.3.3.1 FPS shall have and exercise full control over granting, denying, withholding, or terminating unescorted access to a Government facility and or sensitive Government information access for Contractor employees, based upon the results of a background investigation.

5.3.3.2 FPS may, as it deems appropriate, authorize and make favorable entry on duty (EOD) decision based on preliminary security checks. The favorable EOD decision would allow the employees to commence work temporarily prior to the completion of the full investigation.

5.3.3.3 The Contractor shall not consider the granting of a favorable EOD decision as assurance that a full employment suitability authorization will follow as a result thereof.

5.3.3.4 The granting of a favorable EOD decision or a full employment suitability determination shall in no way prevent, preclude, or bar the withdrawal or termination of any such access by FPS, at any time during the term of the contract.

5.3.3.5 The Contractor shall not allow any contract employee unescorted access to a

Government facility without a favorable EOD decision or suitability determination by

FPS.

5.3.3.6 Contract employees assigned to the contract not needing access to sensitive information or recurring access to Government facilities will not be subject to security suitability screening.

5.3.3.7 Contract employees awaiting an EOD decision may begin training for work on the contract provided they do not access sensitive Government information. Limited access to Government facilities is allowable prior to the EOD decision if a Government employee escorts the contract employee. This limited access is to allow Contractors to attend briefings, non-recurring meetings and begin transition work. The EOD determination does not substitute for the required background investigation.

5.3.4 Unfavorable Determination

5.3.4.1 If through the suitability investigation FPS finds a contract employee to be unsuitable to work under the contract, FPS shall immediately advise the Contractor that the employee cannot work under the contract. The Contractor shall in turn immediately remove the affected employee from the contract.

5.3.4.2 The contract employee or the Contractor may appeal the suitability determination to the

CO. In such cases that the Contractor proceeds with the hiring process, it is at their own risk until the Government issues a final determination of the contract employee’s suitability.

5.3.4.3 Under no circumstances shall a contract employee who received a notice of unfavorable

(unsuitable) adjudication…