Attachment_III_-_Cross_Dock_Past_Performance_Questionnaire_2016.docx

Attachment III – Past Performance Questionnaire

PAST PERFORMANCE QUESTIONNAIRE

The Department of Homeland Security (DHS), FEMA, recently released a Request for Proposal for the procurement of services under RFP #HSFE70-16-R-0010. Offerors were asked to provide information on contracts similar in nature, size and complexity to the present requirement on which they had performed in the past. An offeror has submitted this to you as a reference for past performance. (See blocks 1 to 3 below).

We request your opinion on how well the contractor performed on your contract(s). Please fill out the attached questionnaire and send it electronically to either the Contracting Officer at Lashawn.Smith@fema.dhs.gov or the Contract Specialist at Alfredia.Allen@fema.dhs.gov. To be considered, this form must be filled out and received by the contracting officer no later than 4:00pm, EST, August 12, 2016. DHS/FEMA may contact you to clarify or verify any information provided. For purposes of confidentiality, only send this completed form to the FEMA contracting officer.

Your input will be confidential. Please note your comments will be used to form the basis for evaluation of this offeror. Thank you in advance for your assistance.

A. CERTIFICATION

By law, the Government will not disclose the names of individuals providing reference information during discussions with the contractor identified in Block 1 below.

Block 1. Contractor Name:

Block 2. Contractor phone number and address:

Block 3. Contract Name and Number: | I HEREBY CERTIFY THAT THE INFORMATION PROVIDED IN THIS QUESTIONNAIRE IS ACCURATE AND COMPLETE TO THE BEST OF MY KNOWLEDGE.

Evaluator’s Printed Name Title

Evaluator’s Mailing Address (Agency, Bldg/Room, Street, City, State, Zip)

B. INSTRUCTIONS

Two forms are provided to document your opinion: 1) Performance Rating Form; and 2) Supplemental Comment Form. Please fill out both forms in accordance with the instructions provided on each. Please use the following standards in arriving at your rating: 1) Outstanding – the contractor’s overall performance was outstanding. Satisfactory – the contractor’s overall performance was successful but with some minor exceptions 2) Unsatisfactory – the contractor’s overall performance was unsatisfactory

PERFORMANCE RATING FORM (put an X in the appropriate box)

1. QUALITY OF PRODUCT/SERVICES: The contractor provided high quality products and/or services.

2. COMMUNICATION: The contractor worked and communicated well with client management and contracting officials.

3. TIMELINESS OF PERFORMANCE: The contractor made deliveries on time or sooner than agreed.

4. CUSTOMER SATISFACTION: The contractor exhibited a commitment to customer satisfaction and achieved customer satisfaction.

5. RESPONSIVENESS AND ATTENTIVESNESS: The contractor was responsive to client changes, criticism/rejection of contract deliverables and in detecting and correcting errors, poor performance, and other problems.

OVERALL PERFORMANCE:

6. Given the choice would you do business with this contractor again?

Supplemental Comment Form

Please provide any additional comments regarding your performance element ratings in the appropriate spaces below. We appreciate your time and valuable comments.

Performance Element #1, Quality of Product/Services:

Performance Element #2, Communication:

Performance Element #3, Timeliness of Performance:

Performance Element #4, Customer Satisfaction:

Performance Element #5, Responsiveness and Attentiveness: