HSFE70-16-R-0010_RFP_Attachment_3__Quality_Assurance_Surveillance_Plan_(QASP).pdf

HSFE70-16-R-0010 --- Attachment 3

Quality Assurance Surveillance Plan Aviation Ground Support

This Quality Assurance Surveillance Plan (QASP) describes how government personnel will evaluate and assess contractor performance. The QASP is based on the premise that the Contractor, not the Government, is responsible for managing and ensuring that quality controls meet the terms of the contract. The QASP provides a systematic method to evaluate the services the Contractor is required to furnish.

This QASP has been developed to evaluate Contractor actions while implementing the Performance Work Statement (PWS). It is designed to provide an effective surveillance method of monitoring Contractor performance for each listed objective on the Performance Requirements Matrix (PRM).

Definition of Terms in the PRM:

• Minor deficiency is any error in the deliverable product resulting from clerical or administrative errors.

• Major deficiency is any error that would cause the deliverable product to be determined unacceptable.

• Non-Compliance is an outcome that does not meet the requirements detailed in the Contract and Task Order

Performance Requirements Summary Matrix

Performance

Objective

Standard

Acceptable Quality Level

(AQL)

Monitoring

Method Incentive/Disincentive

Sub Task 0001AA (Airfield Surveys) Draft deliverable(s) shall be submitted by the due date(s) set forth in the Task Order.

Draft deliverable(s) shall be submitted by the due date(s) set

100% compliance 100% inspection of deliverable(s)

If all draft deliverable(s) are submitted on or before the due date(s), the Contractor will receive a rating “Very Good” or higher in CPARS under the Schedule rating as long as the final deliverable(s) are also submitted on time.

Final deliverable(s) shall be submitted by the due date(s) set

Final deliverable(s) the due date(s) set

If all final deliverable(s) are submitted on or before the due date(s), the Contractor will receive a rating “Very Good” or higher in CPARS under the Schedule rating.

Final deliverable(s) shall contain no deficiencies or non-compliance, and final deliverable(s) shall satisfactory meet 100% of all technical requirements detailed in the Task Order.

Final deliverable(s) shall contain no deficiencies or non-compliance, and final deliverable(s) shall satisfactory meet 100% of all technical requirements detailed in the Task Order

100% compliance 100% inspection of deliverable(s)

If no deficiencies or non-compliance are found and final deliverable(s) satisfactory meets 100% of all technical requirements detailed in the Task Order, the Contractor shall receive rating of “Very Good” or higher in CPARS under the Quality rating.

Contractor shall fix all deficiencies and non-compliance at no additional cost to the Government within 10 business days unless otherwise specified in the Task Order.

If deficiencies and non-compliance are not fixed within 10 business days, or unless otherwise specified in the Task Order, the Contractor will receive a rating of “Unsatisfactory” in CPARS under the Quality rating.

Identify key stakeholders needed to participate in the planning process

Correctly identify key stakeholders needed to participate in the planning process

95% compliance 100% inspection of deliverable(s) by COR and site monitoring by the COR or COR representative

If deliverable falls below 95% compliance, the contractor will receive a rating of “Marginal” or less in the CPARS under the Quality rating

Acceptable Quality Level

(AQL)

Monitoring

Method Incentive/Disincentive

Sub Task 0001AB (OPLAN) Draft deliverable(s) shall be submitted by the due date(s) set

Draft deliverable(s) the due date(s) set

If all draft deliverable(s) are submitted on or before the due date(s), the Contractor will receive a rating “Very Good” or higher in CPARS under the Schedule rating as long as the final deliverable(s) are also submitted on time.

Final deliverable(s) shall be submitted by the due date(s) set

Final deliverable(s) the due date(s) set

If all final deliverable(s) are submitted on or before the due date(s), the Contractor will receive a rating “Very Good” or higher in CPARS under the Schedule rating.

Final deliverable(s) shall contain no deficiencies or non-compliance, and final deliverable(s) shall satisfactory meet 100% of all technical requirements detailed in the Task Order.

Final deliverable(s) shall contain no deficiencies or non-compliance, and final deliverable(s) shall satisfactory meet 100% of all technical requirements detailed in the Task Order

100% compliance 100% inspection of deliverable(s)

If no deficiencies or non-compliance are found and final deliverable(s) satisfactory meets 100% of all technical requirements detailed in the Task Order, the Contractor shall receive rating of “Very Good” or the Quality rating.

Contractor shall fix all deficiencies and non-compliance at no additional cost to the Government within 10 business days unless otherwise specified in the Task Order.

If deficiencies and non-compliance are not fixed within 10 business days, or unless otherwise specified in the Task Order, the Contractor will receive a rating of “Unsatisfactory” in CPARS under the Quality rating.

Identify key stakeholders needed to participate in the planning process

Correctly identify key stakeholders needed to participate in the planning process

95% compliance 100% inspection of deliverable(s) by COR and site monitoring by the COR or COR representative

If deliverable falls below 95% compliance, the contractor will receive a rating of “Marginal” or less in the CPARS

Acceptable Quality Level

(AQL)

Monitoring

Method Incentive/Disincentive

Task 0002 - Training Draft Training Package deliverable(s) submitted by the due date set forth in the Task Order

Draft Training Package deliverable(s) submitted by the due date set forth in the

100% compliance

100% inspection of deliverable

If all draft Training Package deliverable(s) are submitted on or before the due date, the Contractor will receive a rating “Very Good” or higher in CPARS under the Schedule rating.

Final Training Package deliverable(s) submitted by the due date set forth in the Task Order

Final Training Package deliverable(s) submitted by the due date set forth in the

If all final Training Package deliverable(s) are submitted on or before the due date, the Contractor will receive a rating “Very Good” or higher in CPARS under the Schedule rating.

Final Training Package deliverable(s) shall contain no deficiencies or non-compliance, and Final Training Plan

Final Training Package deliverable(s) shall contain no deficiencies or non-compliance, and Final Training Package deliverable(s) shall satisfactory meet 100% of all technical requirements detailed in the Task Order

If no errors or non-compliance are found, the Contractor shall receive rating “Very Good” or higher in CPARS under the Quality rating.

Contractor shall fix all errors and non-compliance at no additional cost to the Government within 3 business days unless specified in the Task

If errors and non-compliance are not fixed within 3 business days or unless otherwise specified in the Task Order, the Contractor will receive a rating of “Unsatisfactory” in CPARS under the Quality rating.

Training shall effectively educate participants.

Training evaluation survey on the effectiveness of the training

70% of the trainees finds the training to be effective based on the surveys collected

Average of all surveys collected will be measured

If 80% of the trainees finds the training to be effective based on the surveys collected, the Contractor will receive a rating of “Very Good” or

Quality Rating.

Acceptable Quality Level

(AQL)

Monitoring

Method Incentive/Disincentive

Sub Tasks (0003AA 0003AB, 0003AC) Exercises Deliver a Table Top, Functional or Full- Scale Exercise accurately addressing the tasks identified in the OPLAN

Deliver a Table Top, Functional or Full- Scale Exercise accurately addressing the tasks identified in the OPLAN

100% compliance with the State OPLAN for evacuation

100% inspection of final deliverable(s) by

COR. 100%

monitoring of conference by COR or designee

If deliverable is not accurately address the tasks identified in the OPLAN, a rating of ‘Unsatisfactory” will be assigned in the CPARS under the Quality rating category

Final Test Plan deliverable shall contain no deficiencies or non-compliance; and final Test Plan deliverable shall satisfactory meet 100% of all technical requirements detailed in the Task Order.

Final Test Plan deliverable shall contain no deficiencies or non-compliance; and final Test Plan deliverable shall satisfactory meet 100% of all technical requirements detailed in the Task Order.

100% compliance 100% inspection of deliverable

If no errors or non-compliance are found, the Contractor shall receive rating “Very Good” or higher in CPARS under the Quality rating.

Contractor shall fix all errors and non-compliance at no additional cost to the Government within 3 business days unless specified in the Task Order.

If errors and non-compliance are not fixed within 3 business days or unless otherwise specified in the Task Order, the Contractor will receive a rating of “Unsatisfactory” in CPARS under the Quality rating.

Acceptable Quality Level

(AQL)

Task 0004 Equipment

Deploy to designated locations within 24 hours of Task Order issuance or Notice to Proceed.

Fully Deployed to designated locations within 24 hours of Task Order issuance Notice to Proceed.

100% deployment of all personnel stated on the task order within 24 hours of notification

Random monitoring by COR or designee

If performance objective is not met, a rating of “Unsatisfactory” will be assigned in the CPARS under the Schedule rating category.

Provide overall command and communication services for activation within 24 hours of Task Order issuance Notice to Proceed.

All command and communication services for activation must be operational within 24 hours of Task Order issuance Notice to Proceed.

100% compliance Random monitoring by COR or designee

If performance objective is not met a rating of “Unsatisfactory” will be assigned in the CPARS under the Management rating category.

Acceptable Quality Level

(AQL)

Tasks 0005 & 0006 Field Operational Support – Small and Large Scale All operational staff deployed shall manage and operate their assigned field sites

All operational staff deployed shall manage and operate their assigned field sites

100% compliance Random monitoring by COR or the designee

If performance objective is not met, a rating of “Unsatisfactory” will be assigned in the CPARS under the Management rating category.

All Operational Sites identified in Task 0005 thru 0006 of the PWS shall adhere to all standards detailed for the particular Operational Site

All Operational Sites identified in # 6. of the PWS shall adhere to all standards detailed for the particular Operational Site

100% compliance Random monitoring by COR or the designee

If performance objective is not met, a rating of “Unsatisfactory” will be assigned in the CPARS under the Quality rating category.

Deactivate operations by the designated date and time established by the Task Order

Deactivate operations by the designated date and time established by the Task Order

100% compliance 100% inspection If performance objective is not met a rating of “Unsatisfactory” will be assigned in the CPARS under the Schedule rating category.

After-action report shall accurately comply with technical requirements outlined in the PWS

After-action report shall accurately comply with technical requirements outlined in the PWS

100% compliance 100% inspection If performance objective is not met a rating of “Unsatisfactory” will be assigned in the CPARS category.