HSFE60-16-R-0004_A00002_posted.pdf

X

5. PROJECT NO.

CODE 7. ADMINISTERED BY

2. AMENDMENT/MODIFICATION NO.

CODE

6. ISSUED BY

8. NAME AND ADDRESS OF CONTRACTOR

4. REQUISITION/PURCHASE REQ. NO. 3. EFFECTIVE DATE

9A. AMENDMENT OF SOLICITATION NO.

9B. DATED

PAGE OF PAGES

10A. MODIFICATION OF CONTRACT/ORDER NO.

10B. DATED

BPA NO. 1. CONTRACT ID CODE

FACILITY CODE CODE

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers X

E. IMPORTANT:

is extended,

(a) By completing Items 8 and 15, and returning __________ copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted; or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR AC- KNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY is not extended.

12. ACCOUNTING AND APPROPRIATION DATA

(REV. 10-83)

is required to sign this document and return ___________ copies to the issuing office. is not, A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER NO. IN ITEM 10A.

15C. DATE SIGNED

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER

BY

Contractor X

16C. DATE SIGNED

14. DESCRIPTION OF AMENDMENT/MODIFICATION

16B. UNITED STATES OF AMERICA

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER 16A. NAME AND TITLE OF CONTRACTING OFFICER

15B. CONTRACTOR/OFFEROR

STANDARD FORM 30 NSN 7540-01-152-8070

PREVIOUS EDITION NOT USABLE Prescribed by GSA - FAR (48 CFR) 53.243

(Type or print) (Type or print)

(Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

(No., street, county, State and ZIP Code)

(If other than Item 6)

(Specify type of modification and authority)

(such as changes in paying office, appropriation date, etc.)

(If required)

(If applicable)

(SEE ITEM 11)

(SEE ITEM 13)

(X)

(X)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS,

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

(Signature of person authorized to sign) (Signature of Contracting Officer)

1 7

A00002 08-11-2016 HSFE60-16-R-0004

Federal Emergency Management Agency Office of the Chief Procurement Officer

500 C Street, S.W., 3rd Floor Washington DC 20472

Marianne McCallum Contract Specialist 202.646.4623

HSFE60-16-R-0004

07/22/2016

See Continuation Pages for additional Details.

David J. Orris Contracting Officer dorris Typewritten Text dorris Typewritten Text 8/11/16

Continuation Pages HSFE60-16-R-0004 Amendment A00002

1. Section B.3 of the solicitation is revised to read as follows:

B.3 PRICE SCHEDULE

The following pricing for task order 0001 applies. The unit rate for Contract Line Item Numbers (CLINS) described Transition Period and Certification and Accreditation shall be fixed priced under the task order 0001 base period of 6-months and a fixed price per month for each of the two 3-month options for the task order. The offeror shall propose the same unit prices and fixed pricing set forth in Attachment C, Price Evaluation Worksheet under Tab C for TO 0001 evaluated price.

The following pricing for servicing the NFIP-Direct policies shall apply for the duration of the contract. The CLINS specified as Standard Flood Insurance Policies (SFIP), Group Flood Insurance Policies (GFIP), and Severe Repetitive Loss Target Group Policies (SRLTGP) shall be on a per policy/per month fixed rate basis. The offeror shall propose the same unit prices and fixed pricing set forth in Attachment C, Price Evaluation Worksheet under Tab B for the contract evaluated price.

Pricing for the Customer Experience Laboratory under CLIN 0004 and corresponding option periods shall be based on the fully burdened labor rates set forth in Attachment C, Price Evaluation Worksheet under Tab A for CX Lab evaluated price. All task orders for CX Laboratory support shall be issued on a fixed price basis. No material handling fee, G&A, or any fee whatsoever, shall be applies to other direct costs and travel deemed necessary for task orders.

The following CLIN Structure is for Task Order 0001 the entire contract period of performance inclusive of options (to the extent exercised).

Remainder of this page is intentionally left blank

CLIN

Number

Title Description Type Unit of

Issuance Unit Price Quantity

Total Amount (column H x I)

Transition Period –to be provided under Task Order 0001 for a Phase- in period of 6-months after date of task order award Migration and transition efforts in accordance with the DSA/SOO and QASP provided as attachments A & B of the RFP

Fixed Price for the job (1 lot)

Lot

$ 1 $

Certification and Accreditation (C&A) to be provided under Task Order 0001 for a 6-month period of performance after task order award.

All effort required to complete system security Certification and Accreditation efforts resulting in a FEMA Authorization to Operate (ATO), in accordance to the DSA/SOO and QASP provided as attachments A & B of the RFP. This is inclusive of DSA data migration in accordance to SOO

Fixed Price for the job (1 lot)

Lot

$ 1 $

Optional

Item

Task Order 0001 Optional Transition Period (up to 3 months of continued transition support

Extended optional timeframe to complete transition as described under CLIN 0001 Fixed Unit Rate

Per Month

$ 3 $

Optional

Item

Task Order 0001 Optional Transition Period (up to 3 additional months of continued transition support

Extended optional timeframe to complete transition as described under CLIN 0001 Fixed Unit Rate

Per Month

$ 3 $

Optional

Item

Task Order 0001 Certification and Accreditation (up to 3 months of continued C&A support).

Extended optional timeframe to complete C&A as described under CLIN 0002 Fixed Unit Rate

Per Month

$ 3 $

Optional

Item

Task Order 0001 Certification and Accreditation (up to 3 additional months of continued C&A support).

Extended optional timeframe to complete C&A as described under CLIN 0002 Fixed Unit Rate

Per Month

$ 3 $

Task Order 0001 Price

*Total Amount & Evaluated Price for Task Order 0001 with options (CLINS 0001 through 0006)

The remainder of this page is intentionally left blank.

Base Ordering Period: 12 months after effective date of contract award (ATO and Transition must be completed prior to issuing task orders for the following services)

CLIN

Number

Sub CLIN Title Tier Description Type

Unit of Issuance

Contract Unit Rate

0001 0001a Standard Flood Insurance Policies (SFIP) Zero through 300,000

Administration and Servicing of Standard Flood Insurance Policies (SFIPs) - regardless if policies are new, current or endorsed in accordance with the DSA/SOO & QASP provided as attachments A & B of the RFP for up to 6 months of performance as set forth in task orders during the base period of the contract Fixed Rate Per Policy/Per Month $

0001b 300,001 through 450,000 Fixed Rate Per Policy/Per Month $ 0001c 450,001 through 600,000 Fixed Rate Per Policy/Per Month $ 0001d 600,001 through 750,000 Fixed Rate Per Policy/Per Month $ 0001e 750,001 through 900,000 Fixed Rate Per Policy/Per Month $ 0001f 900,001 and over Fixed Rate Per Policy/Per Month $

0002 0002a Group Flood Insurance Policies (GFIP) Zero Through 10,000

Administration and Servicing of Group Flood Insurance Policies (GFIPs) - regardless if policies are new, current or endorsed in accordance with the DSA/SOO & QASP of the RFP for up to 6 months of performance as set forth in task orders during the base period of the contract Fixed Rate Per Policy/Per Month $

0002b 10,001 through 20,000 Fixed Rate Per Policy/Per Month $ 0002c 20,001 and over Fixed Rate Per Policy/Per Month $

0003 0003a Severe/Repetitive Loss Target Group Policies (S/RLTGP) Zero Through 10,000

Administration and Servicing of Severe/Repetitive Loss Target Group Policies (S/RLTGP) - regardless if policies are new, current or endorsed in accordance with the DSA/SOO & QASP of the RFP for up to 6 months of performance as set forth in task orders during the base period of the contract Fixed Rate Per Policy/Per Month $

0003b 10,001 through 20,000 Fixed Rate Per Policy/Per Month $ 0004c 20,001 through 30,000 Fixed Rate Per Policy/Per Month $ 0005d 30,001 and over Fixed Rate Per Policy/Per Month $

0004 N/A Customer Experience Laboratory Support N/A

All efforts needed to provide a laboratory environment to test the effectiveness of customer experience initiatives during the base period of the contract Fixed Price

Fixed Priced as set forth in task orders

See Price Worksheet Tab A

Option 1 12-months after effective date of option exercise

CLIN

Number

Sub CLIN Title Tier Description Type

Unit of Issuance

Contract Unit Rate

1001 1001a Standard Flood Insurance Policies (SFIP) Zero through 300,000

Administration and Servicing of Standard Flood Insurance Policies (SFIPs) - regardless if policies are new, current or endorsed in accordance with the DSA/SOO & QASP provided as attachments A & B of the RFP for up to 12 months of performance as set forth in task orders during optional period 1 ordering period Fixed Rate Per Policy/Per Month $

1001b 300,001 through 450,000 Fixed Rate Per Policy/Per Month $ 1001c 450,001 through 600,000 Fixed Rate Per Policy/Per Month $ 1001d 600,001 through 750,000 Fixed Rate Per Policy/Per Month $ 1001e 750,001 through 900,000 Fixed Rate Per Policy/Per Month $ 1001f 900,001 and over Fixed Rate Per Policy/Per Month $

1002 1002a Group Flood Ins Policies (GFIP) Zero Through 10,000

Administration and Servicing of Group Flood Insurance Policies (GFIPs) - regardless if policies are new, current or endorsed in accordance with the DSA/SOO & QASP of the RFP for up to 12 months of performance as set forth in task orders during option period 1 ordering period Fixed Rate Per Policy/Per Month $

1002b 10,001 through 20,000 Fixed Rate Per Policy/Per Month $ 1002c 20,001 and over Fixed Rate Per Policy/Per Month $

1003 1003a Repetitive Loss Target Group Policies (S/RLTGP) Zero Through 10,000

Administration and Servicing of Severe/Repetitive Loss Target Group Policies (S/RLTGP) - regardless if policies are new, current or endorsed in accordance with the DSA/SOO & QASP of the RFP for up to 12 months of performance as set forth in task orders during option period 1 ordering period Fixed Rate Per Policy/Per Month $

1003b 10,001 through 20,000 Fixed Rate Per Policy/Per Month $ 1003c 20,001 through 30,000 Fixed Rate Per Policy/Per Month $ 1003d 30,001 and over Fixed Rate Per Policy/Per Month $

1004 N/A Customer Experience Laboratory Support N/A

All efforts needed to provide a laboratory environment to test the effectiveness of customer experience initiatives as set forth in task orders during option period 1 ordering period Fixed Price

Fixed Priced as set forth in task orders

See Price Worksheet Tab A

Option 2 12-months after effective date of option exercise

CLIN

Number

Sub CLIN Title Tier Description Type

Unit of Issuance

Contract Unit Rate

2001 2001a Standard Flood Insurance Policies (SFIP) Zero through 300,000

Administration and Servicing of Standard Flood Insurance Policies (SFIPs) - regardless if policies are new, current or endorsed in accordance with the DSA/SOO & QASP provided as attachments A & B of the RFP for up to 12 months of performance as set forth in task orders during optional period 2 ordering period Fixed Rate Per Policy/Per Month $

2001b 300,001 through 450,000 Fixed Rate Per Policy/Per Month $ 2001c 450,001 through 600,000 Fixed Rate Per Policy/Per Month $ 2001d 600,001 through 750,000 Fixed Rate Per Policy/Per Month $ 2001e 750,001 through 900,000 Fixed Rate Per Policy/Per Month $ 2001f 900,001 and over Fixed Rate Per Policy/Per Month $

2002 2002a Group Flood Ins Policies (GFIP) Zero Through 10,000

Administration and Servicing of Group Flood Insurance Policies (GFIPs) - regardless if policies are new, current or endorsed in accordance with the DSA/SOO & QASP of the RFP for up to 12 months of performance as set forth in task orders during option period 2 ordering period Fixed Rate Per Policy/Per Month $

2002b 10,001 through 20,000 Fixed Rate Per Policy/Per Month $ 2002c 20,001 and over Fixed Rate Per Policy/Per Month $

2003 2003a Repetitive Loss Target Group Policies (S/RLTGP) Zero Through 10,000

Administration and Servicing of Severe/Repetitive Loss Target Group Policies (S/RLTGP) - regardless if policies are new, current or endorsed in accordance with the DSA/SOO & QASP of the RFP for up to 12 months of performance as set forth in task orders during option period 2 ordering period Fixed Rate Per Policy/Per Month $

2003b 10,001 through 20,000 Fixed Rate Per Policy/Per Month $ 2003c 20,001 through 30,000 Fixed Rate Per Policy/Per Month $ 2003d 30,001 and over Fixed Rate Per Policy/Per Month $

2004 N/A Customer Experience Laboratory Support N/A

All efforts needed to provide a laboratory environment to test the effectiveness of customer experience initiatives as set forth in task orders during option period 2 ordering period Fixed Price

Fixed Priced as set forth in task orders

See Price Worksheet Tab A

Option 3 12-months after effective date of option exercise

CLIN

Number

Sub CLIN Title Tier Description Type

Unit of Issuance

Contract Unit Rate

3001 Transition Period - Phase Out N/A

Full support of the transitional efforts from the incumbent contract to the awardee in accordance to the DSA SOO.

Fixed Price for the job

(1 lot) Lot $

3002 3002a Standard Flood Insurance Policies (SFIP) Zero through 300,000

Administration and Servicing of Standard Flood Insurance Policies (SFIPs) - regardless if policies are new, current or endorsed in accordance with the DSA/SOO & QASP provided as attachments A & B of the RFP for up to 12 months of performance as set forth in task orders during optional period 3 ordering period Fixed Rate Per Policy/Per Month $

3002b 300,001 through 450,000 Fixed Rate Per Policy/Per Month $ 3002c 450,001 through 600,000 Fixed Rate Per Policy/Per Month $ 3002d 600,001 through 750,000 Fixed Rate Per Policy/Per Month $ 3002e 750,001 through 900,000 Fixed Rate Per Policy/Per Month $ 3002f 900,001 and over Fixed Rate Per Policy/Per Month $

3003 3003a Group Flood Ins Policies (GFIP) Zero Through 10,000

Administration and Servicing of Group Flood Insurance Policies (GFIPs) - regardless if policies are new, current or endorsed in accordance with the DSA/SOO & QASP of the RFP for up to 12 months of performance as set forth in task orders during option period 3 ordering period Fixed Rate Per Policy/Per Month $

3003b 10,001 through 20,000 Fixed Rate Per Policy/Per Month $ 3003c 20,001 and over Fixed Rate Per Policy/Per Month $

3004 3004a Repetitive Loss Target Group Policies (S/RLTGP) Zero Through 10,000

Administration and Servicing of Severe/Repetitive Loss Target Group Policies (S/RLTGP) - regardless if policies are new, current or endorsed in accordance with the DSA/SOO & QASP of the RFP for up to 12 months of performance as set forth in task orders during option period 3 ordering period Fixed Rate Per Policy/Per Month $

3004b 10,001 through 20,000 Fixed Rate Per Policy/Per Month $ 3004c 20,001 through 30,000 Fixed Rate Per Policy/Per Month $ 3004d 30,001 and over Fixed Rate Per Policy/Per Month $

3005 N/A Customer Experience Laboratory Support N/A

All efforts needed to provide a laboratory environment to test the effectiveness of customer experience initiatives as set forth in task orders during option period 3 ordering period Fixed Price

Fixed Priced as set forth in task orders

See Price Worksheet Tab A

2. Section B.13 Letter of Credit is incorporated in the RFP as follows:

B.13 LETTER OF CREDIT

In accordance with Agency procedures entitled, “Method of Payment – Letter of Credit”, a Federal Reserve Letter of Credit will be established by the Federal Emergency Management (FEMA), against which the Contractor will withdraw funds pursuant to prescribed Federal Reserve Letter of Credit procedures, as implemented by FEMA.

The Contractor shall submit a monthly report to the Contracting Officer and the Contracting Officer’s Technical Representative outlining the total funds expended and withdrawn during the month along with cumulative funds expended to date for each area of payment described below:

(a) Payment of Claims;

(b) Payment of fees and reimbursement of expense to adjusters;

(c) Refunds to applicants for insurance premiums overpayment, if the application for insurance is Rejected for any reason or when cancellation or endorsement of a policy results in a premium Refund;

(d) Payment of commissions to brokers and agents;

(e) Reimbursement of Contractor’s actual expenses (including temporary staff, rent, utilities, Travel, furniture) for preparation for establishing off-site investigation and Adjuster Coordination Office (ACO) and/or Integrated Flood Insurance Claims Office (IFICO) during declared flood disaster conditions;

(f) Payment of banking expenses for disbursement of drawing against the Letter of Credit;

(g) Payments of postage expenses, and express services incurred in executing the contract;

(h) Payment of legal expense (after authorization) for investigation when a suit has been filed

Against FEMA/NFIP and the Contractor is named a party;

(i) Special allocation loss expense;

(j) Storage costs.

The Contractor shall establish one or more bank accounts at banks of its choosing, one of which shall be a minority- owned bank, unless impracticable, for the deposit and disbursements of drawings made against the Letter of Credit, which bank account shall be used solely for that purpose. Under no circumstances shall the Contractor draw against the Letter of Credit for the purpose of paying itself, any affiliate, subcontractor or any agent, except as provide herein. Funds expended for Letter of Credit will be subject to review for allowability.

3. Section C.3 is revised to read as follows:

C.3 52.217-8 – OPTION TO EXTEND SERVICES (Nov 1999)

The Government may require continued performance of any services within the limits and at the rates specified in the contract. These rates may be adjusted only as a result of revisions to prevailing labor rates provided by the Secretary of Labor. The option provision may be exercised more than once, but the total extension of performance hereunder shall not exceed 6 months. The Contracting Officer may exercise the option by written notice to the Contractor within 30 business days of the current expiration date of the contract.

4. Section C.4 is revised to read as follows:

C.4 52.217-9 -- OPTION TO EXTEND THE TERM OF THE CONTRACT (Mar 2000)

(a) The Government may extend the term of this contract by written notice to the Contractor within 30 days; provided that the Government gives the Contractor a preliminary written notice of its intent to extend at least 60 days before the contract expires. The preliminary notice does not commit the Government to an extension.

(b) If the Government exercises this option, the extended contract shall be considered to include this option clause.

The total duration of this contract, including the exercise of any options under this clause, shall not exceed 4 years.

5. Section C.8 is revised to read as follows to remove 52.227-17, Rights in Data- Special Works:

C.8 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

This contract incorporates one or more clauses by reference, with the same force and effect as if they were given in full text.

Upon request, the Contracting Officer will make their full text available. Also, the full text of a clause may be accessed electronically at this/these address(es): http://farsite.hill.af.mil/

52.203-17 CONTRACTOR EMPLOYEE WHISTLEBLOWER RIGHTS APR 2014

AND REQUIREMENT TO INFORM EMPLOYEES OF

WHISTLEBLOWER RIGHTS

52.204-9 PERSONAL IDENTITY VERIFICATION OF JAN 2011

CONTRACTOR PERSONNEL

52.204-18 COMMERCIAL AND GOVERNMENT ENTITY CODE JUL 2015

MAINTENANCE

52.224-1 PRIVACY ACT NOTIFICATION APR 1984

52.224-2 PRIVACY ACT APR 1984

52.227-14 RIGHTS IN DATA--GENERAL MAY 2014

52.232-18 AVAILABILITY OF FUNDS APR 1984

52.232-40 PROVIDING ACCELERATED PAYMENTS TO SMALL DEC 2013

B USINESS SUBCONTRACTORS

6. Revise RFP Section D – CONTRACT DCOCUMENTS, EXHIBITS OR ATTACHMENTS to read as follows to reflect updated revised and new attachments.

SECTION D - CONTRACT DOCUMENTS, EXHIBITS, OR ATTACHMENTS

Attachment Description Date Pages

A Statement of Objectives (SOO) 08/10/2016 33

B Quality Assurance Surveillance Plan (QASP)

08/10/2016 7

C Price Evaluation Spreadsheet 08/10/2016 3

D Q&A Government Responses 08/10/2016 1

E DSA Historical Policy Information Count (corrected) 08/10/2016 7

F DSA Call Volume 08/10/2016 1

G DSA Requirements Traceability Matrix 06/21/2016 57 http://farsite.hill.af.mil/

7. E3 Proposal Delivery Instructions is revised to read as follows:

E.3 PROPOSAL DELIVERY INSTRUCTIONS

One copy of the Proposal shall be submitted in two separate parts. Your proposal shall be submitted electronically using Microsoft Word, Microsoft Excel, or Adobe Acrobat format no later than 9:00 am EST on August 17, 2016 to the following e-mail addresses: marianne.mccallum@fema.dhs.gov anddavid.orris@fema.dhs.gov. Only timely proposals emailed to this email address will be accepted. Emails will be considered timely if they are received by the DHS/FEMA server by the proposal due date and time. Proposals delivered in any other manner, such as mail or hand carried will not be accepted.

mailto:marianne.mccallum@fema.dhs.gov mailto:david.orris@fema.dhs.gov