PMO_Contract_SOO-Draft_(2).pdf

Office of the Chief Information Officer Project Management Office

Single Award Indefinite Delivery Indefinite Quantity (IDIQ)

Statement of Objectives (SOO)

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Contents

1.0 Introduction, Background, and Objective

1.1 Background

1.2 Objective

2.0 Scope

3.0 IDIQ Task Areas

3.1 Program Management Office Support

3.2 Program and WO Management Support

3.3 Project Management and the Integrated Project Team (IPT)

3.4 Professional Advisory / Consulting Services

4.0 IDIQ General Information

4.1 Place of Performance

4.2 Core Hours of Operation

4.3 Continuity of Services

5.0 IDIQ Administration

5.1 Period of Performance

5.2 WOs under the IDIQ

5.3 IDIQ Term and Renewal

5.4 Roles and Responsibilities

5.4.1 Contracting Officer's Representative (COR)

5.4.2 Contractor Roles and Responsibilities

5.5 Invoices

5.6 Clauses

6.0 Submission Instructions

6.1 Format for IDIQ and WO Written Proposal

6.2 Format for Price Proposal

7.0 Evaluation Factors for Award

7.1 Evaluation of Technical Proposals

7.2 Evaluation of Price Proposals

8.0 Basis for Contract Award

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1.0 Introduction, Background, and Objective

FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain and improve our capability to prepare for, protect against, respond to, recover from and mitigate all hazards. For 35 years, FEMA's mission remains: to lead America to prepare for, prevent, respond to and recover from disasters with a vision of "A Nation Prepared."

The mission of the Office of the Chief Information Officer (OCIO) is to Enhance and maintain Information Technology (IT) infrastructure; develop and enhance key systems to support operating programs; and increase efficiencies and cooperation across FEMA's divisional and regional lines. To support that mission the OCIO Project Management Office has been established to provide the leadership enabling FEMA and the OCIO organization to manage its information technology (IT) portfolio, programs, and projects utilizing sound project management methodologies, standards, practices, and procedures. To ensure project management internal quality and project review processes are adopted to support, implement, monitor and report on project progress, status, health and performance.

1.1 Background

FEMA OCIO defines and establishes the policies, procedures, standards, and guidance as well as provides governance oversight for Enterprise Architecture (EA), Capital Planning and Investment, the IT Portfolio, and IT Program/Project Management.

The PMO, the office that will oversee this contract, currently develops and maintains the Information Technology Project Management Framework (ITPMF) as well as oversees IT project management practices. Part of the PMO’s mission is to assist the IT programs and projects with adherence to the ITPMF and its requirements. Additionally, the PMO promotes IT portfolio, program, and project reporting.

The PMO will be maturing over time from a Supportive to a Controlling and potentially to a Directive PMO as defined in the Project Management Institute (PMI), Project Management Body of Knowledge (PMBOK) and expanding its scope of control and services to include the requirements reflected in the PMBOK. In addition to maturing the PMO, a key requirement will be to develop the IT Tactical Plans for the business systems, processes, and methodologies.

1.2 Objective

The objective of this effort is to acquire technical and subject matter expertise to establish, operationalize, and mature the Project Management Office (PMO) via a single-award through a competitively awarded, single-award Flexible Ordering Agreement (IDIQ) contract to a SBA Certified Small Business to fill anticipated repetitive needs for services by establishing an agreement with a qualified contractor. Specific work will be ordered via Work Orders (WO) placed under the awarded IDIQ.

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2.0 Scope

The scope for this effort consists of program management office support and professional advisory/consulting services necessary to the OCIO and organizations throughout FEMA.

FEMA will competitively award a single-award Indefinite Delivery Indefinite Quantity (IDIQ) contract to a SBA Certified Small Business vendor to fill anticipated repetitive needs for services by establishing an agreement with a qualified contractor. Specific work will be ordered via a Work Order (WO) placed under the awarded IDIQ.

IDIQ Ceiling: The ceiling for the IDIQ base period and options shall not exceed $25 million.

Type: WOs will be Firm-Fixed Price (FFP).

IDIQ Period of Performance (POP): The IDIQ is for a base period of one year and four one-year option periods.

All Contractor work product (processes, procedures, standards, etc.) that supports the IT PMO, Management Processes, and individual IT projects must comply with all Executive Orders and federal statutes, including those addressing computer and associated security standards and controls, auditing standards privacy concerns and confidential information and the accessibility of electronic information to all contractors and employees; Office of Management and Budget (OMB) circulars and other guidance; National Institute of Standards and Technology (NIST) Federal Information Processing Standards (FIPS) and FEMA implementation of the NIST security guidelines in the FIPS 800 series as appropriate, as well as DHS and FEMA Directives instructions and standard procedures.

The actual approval and assignment of needed WO services shall be accomplished through WOs within the overall scope of the IDIQ and the available funds within the IDIQ ceiling. WOs will be specifically defined in a Performance Work Statement (PWS), Statement of Work (SOW) or Statement of Objectives (SOO) issued by the Contracting Officer, to the Contractor.

Deliverables, reports, and time schedules will be established at the time of the WO award. The WOs under this IDIQ shall be FFP.

3.0 IDIQ Task Areas

3.1 Program Management Office Support

The scope of this effort is to establish, mature, and operationalize the OCIO PMO.

This includes:

1. Conduct PMO Assessment, Develop Roadmap, and Operationalize PMO

2. Develop processes, procedures, standards, and metrics to support PMO

3. Develop, update, and conduct training and communications

4. Update the IT Tactical Plans for Business Systems

5. Provide staff support to PMO business processes and automated systems

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3.2 Program and WO Management Support – Required for the IDIQ each WO

The vendor shall provide the requisite program management capabilities to facilitate the work required and enable an adequate level of communication with the Government. This includes the oversight of all activities performed by contractor personnel, including subcontractors, to satisfy the requirements identified in this IDIQ.

The contractor shall identify a Program Manager (PM) by name to provide overarching management, direction, administration, quality assurance, and leadership of all work orders issued under this IDIQ. The PM will maintain the progress and productive mutual interaction of various parties in such a way that overall risk of failure is reduced.

The PM should be PMI® Program Management Professional (PMP) Certified or possess the equivalent experience. The PM should have the ability to adapt to the various internal procedures, and to form close links with the nominated representatives to ensure that the key issues of cost, time, quality, and client satisfaction, can be realized.

The contractor will provide the following sample technical and functional activities needed for the management of this contract:

• Program and Project Planning/Management

• Administrative Assistance

• Risk and Issue Management

• Status Reporting

• Document Management/Version Control

• Quality Control/Assessment

• Monthly Program Reviews/Meetings

• Presentation Development and Delivery

• Best Practices in establishing and maturing IT Program/Project Management Office processes, IT Program Management and Project Management, IT Portfolio Management, IT Life Cycle Processes, Business Process Reengineering, Business Analysis and Support, and Data Analysis

• Special Studies

The Contractor shall prepare and maintain work plans, schedules, estimates and technical approach recommendations necessary to complete any WO awarded under this IDIQ.

Quality Control (QC) The Contractor shall develop and maintain an effective QC program to ensure services are performed in accordance with this IDIQ and each WO. The Contractor’s QC program is the means by which Contractor assures itself that its work complies with the requirement of the contract. The contractor shall develop and submit a QC plan with its IDIQ proposal. After acceptance of the QC plan, the contractor shall receive the contracting officer’s (CO) or Contracting Officer’s Representative (COR) acceptance in writing of any proposed change to the plan.

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Security Clearances The Contractor may be required to provide individuals with Top Secret (TS) and/or TS-SCI clearances. Some WOs may require TS and/or TS-SCI to provide any of the work or services available under this contract.

3.3 Project Management and the Integrated Project Team (IPT) – Required for each WO

All IT initiatives and projects use industry best practices in project management processes and artifacts. Project Managers rely on a core team of cross-functional representatives in the form of an Integrated Project Team (IPT), which is critical to the successful project outcome.

stakeholders or stakeholder representatives, other impacted project teams, and FEMA functional staff and users are also called upon as required. The Contractor shall work closely with the designated Federal Project Manager/Work Order Manager, who serves as an active member of the IPT and shall reflect the work to be performed by members of the IPT in its project schedules.

The contractor shall develop a project schedule for the COR’s review and approval for each WO when the WO has been approved. The contractor shall use the project management tool identified in the WO to plan and manage all project schedules and price.

3.4 Professional Advisory / Consulting Services – Vary per WO

The Contractor shall provide experienced and knowledgeable staff experts in the following specific areas:

• Establish and Mature IT Program/Project Management Office processes: The contractor shall provide knowledge and expertise in the establishing and maturing IT Project Management Office (PMO) processes, procedures, standards, guidance, etc.

• IT program management: The contractor shall provide knowledge and expertise in the program management discipline; how to establish, management, and support multiple programs. Additionally, the contractor must have demonstrable knowledge in developing, capturing, and tracking program performance metrics. The contractor shall provide knowledge and expertise in IT program management to develop IT program management processes, procedures, standards, etc. and other artifacts.

• IT project management: The contract shall plan and execute approved projects using industry best practices to deliver results. The contract shall provide knowledge and expertise in IT project management to develop IT project management processes, Page | 6 procedures, standards, etc. and other artifacts required for the establishment and maturing of the PMO.

• IT management and life cycle processes: The contractor shall provide knowledge and expertise in the development and implementation of IT Management processes and IT solutions delivery process such as IT System Life Cycle Management, Requirements Development and Management, Design, Release Management, and Testing. This experience will be used to support the establishment and maturing of the PMO.

• IT management and life cycle processes automation tools: The contractor shall provide knowledge and expertise in the development and implementation of IT Management processes and IT solutions delivery processes using automated tools and/or functionality created using MS Share Point This experience will be used to support the establishment and maturing of the PMO.

• IT Portfolio management: The contractor shall provide knowledge and expertise in federal capital planning and investment control processes. This experience will be used to support the establishment and maturing of the PMO and integrate project management methodologies with capital planning and investment, and acquisition management life cycles.

• Federal IT mandates and regulations (OMB A-11, A-130, Clinger Cohen Act of 1996, NIST, etc.): The contractor should be knowledgeable of the federal IT mandates and regulations specifically Office of Management & Budget (OMB) Circular A-11, A- 130, Clinger Cohen Act of 1996, NIST 800-53, Federal Enterprise Architecture.

• Business Process Reengineering: The contractor shall analyze existing work practices, identify opportunities for improving cost or operational efficiencies through workflow redesign, and quantify the benefits of such redesign. The contractor shall develop alternative work processes; prepare documentation and other supporting materials as necessary. The contractor shall conduct informal or formal training on revised processes.

• Business Analysis and Support: The Contractor shall provide subject matter experts (SME’s) and program management professionals to work with FEMA management teams in support of business goals for the PMO and related business operations. The contractor shall assist FEMA management in evaluating business needs and processes, recommending business changes, and in developing action plans to meet business objectives. This work may include defining roles and responsibilities, conducting stakeholder interviews, drafting business requirements, preparing procedural manuals, supporting user acceptance testing (e.g., develop test data and expected results, conduct tests and document results, track testing status and open issues), and assisting with other aspects of change management. The contractor shall assist in organizational change activities to the extent that they are not inherently governmental tasks.

• Special Studies: The Contractor shall conduct Special Studies on an As-Required basis.

At times it will be necessary for the Contractor to provide personnel and facilities to provide Special Studies for PMO-related areas that are ad hoc in nature and generally of limited duration.

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4.0 IDIQ General Information

4.1 Places of Performance

Primary places of performance are:

Federal Emergency Management Agency 188 Brooke Road Winchester, VA 18495

Federal Emergency Management Agency 19844 Blue Ridge Mountain Road Round Hill, VA 20135

Federal Emergency Management Agency 500 C St., SW Washington, DC 20024

The Contractor will have the ability to work off-site with prior authorization by the COR.

No travel is required for assignments at the above locations.

The Government will not pay for travel, parking, or lodging at the above locations. The Offeror shall perform all work described herein that is ordered by the Government during the term of the contract at the place of performance or approved alternate location.

The Government may place WOs requiring work at any other FEMA permanent or temporary facility, Regional Office, or Joint Field Office (JFO) which may be in any State or Territory of the United States. In such cases, travel, lodging, and subsistence costs will be included in the cost estimate of the proposal to fulfill the requirements of that WO.

4.2 Core Hours of Operation

The core hours of operations shall be 8:00 am to 5:00 pm, Monday through Friday (M/F), Eastern Time (excluding Federal holidays or government closure, i.e. weather related).

4.3 Continuity of Services

The Contractor recognizes that the services under this contract are considered vital to the Government and must be continued without interruption and that, upon contract expiration, a successor, either the Government or another contractor, may continue them by issuance of a new contract. The incumbent contractor is expected to provide relevant documentation and transition plan.

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5.0 IDIQ Administration

5.1 Period of Performance

The base period of this IDIQ is one year from the date of award, followed by four (4) 12-month option periods. Total of base period and option periods shall not exceed 60 months.

1. Base year – One Year from Contract Award. NOTE: The attached Work Order will be awarded with the IDIQ award.

2. Option Period 1 – 12 months from the end date of Base Year.

3. Option Period 2 – 12 months from the end date of Option 1.

4. Option Period 3 – 12 months from the end date of Option 2.

5. Option Period 4 – 12 months from the end date of Option 3.

5.2 WOs under the IDIQ

The IDIQ does not obligate any funds. The Government is only obligated to the extent of authorized WOs actually placed against the IDIQ. WOs will be issued on a FFP. Each WO shall stand-alone with its own deliverables and performance period. All WOs shall be issued in accordance with the Contractor’s IDIQ pricing.

Issuing WOs: WOs orders issued under this IDIQ may require effort in one or more of the services, but not all, described in section 3.0. In general, the process for issuing WOs:

(1) FEMA issues a Request for WO Proposal (RFWOP)

(2) The Contractor responds to the RFWOP with a WO Proposal

(3) Following negotiation of the Contractor’s WO Proposal (e.g., Performance Measure

Incentives), the WO is approved and signed.

(4) Authority to Proceed: WO performance begins.

Request for WO Proposal (RFWOP): From time to time during the term of this IDIQ, the Contracting Officer will issue a RFWOP in writing to the Contractor, providing specific information on work to be performed or objectives to be achieved within the scope of the contract. Each RFWOP contains a SOW or SOO, which identifies the requirements or indicates the objectives or results desired.

RFWOPs will contain, at a minimum, the following information:

(1) Name and signature of the Contracting Officer

(2) Contract number, statement number, and date

(3) Description of work

(4) WO type (FFP)

(5) WO proposal response date (in general, the Contractor will be allowed 5 business days for WO proposal, modified for less or additional time based on the complexity of the RFWOP)

(6) Documentation requirements

(7) Delivery/Performance schedule

(8) Quality assurance standards, as appropriate

(9) Evaluation criteria for determining completion of the WO

(10) Any other necessary information

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WO Proposals: In response to each RFWOP issued under this contract, the Contractor shall propose:

• WO Personnel

• Performance Work Statement (PWS)

• Quality Assurance Surveillance Plan (QASP)

• Performance Measures

WO Approval: No work is to begin on any WO until 1) FEMA has reviewed and given final approval to the detailed project/work plan submitted by the Contractor and 2) until the WO is signed by the Contractor and the Contracting Officer.

The Contractor’s PWS and QASP will be evaluated using criteria established and tailored for the WO (e.g., for a complex WO will likely include requirements to demonstrate understanding of the work, plans and methods for completion, staffing, proposed subcontracting and resumes, management process and oversight and cost; for a less complex WO may be schedule or staffing plan and proposed deliverables).

After contractor submission, the FEMA will negotiate and finalize the technical approach and the performance measures to be used during the period of performance. The COR shall approve in writing the Contractor's PWS and QASP and any revisions either (1) being in accordance with the WO or (2) with identified variations constituting a modification to the WO. All approvals shall be prior to commencement of work. The negotiated technical approach and performance measures will be included in the Project Plan deliverable due to the FEMA within 10 calendar days of WO award.

In the event that there is a conflict between the requirements of the WO and the Contractor's PWS and QASP, the WO shall prevail. In the event that there is a conflict between the requirements of the IDIQ and the requirements of the WO, the IDIQ shall prevail.

FEMA reserves the right to assess the personnel qualifications of, and to approve or disapprove, Contractor staff proposed for a WO.

Any subsequent changes to the project/work plan involving changes in schedules or personnel must be approved by the COR before becoming effective. In addition, any changes in price must be approved by the Contracting Officer. The Contractor will notify the COR immediately on becoming aware of any issue, (e.g., personnel, price or schedule change), that may cause a delay in completing the WO on schedule or exceed the price of the approved WO. In all cases the Contractor must wait until the WO is revised, along with all associated plans and schedules, and obtain the approval of the Contracting Officer before incurring any additional cost.

The Contractor shall appoint a lead person for each WO subject which meets the approval of the COR. The COR will exercise appropriate technical direction and guidance within the scope of each WO. However, only the Contracting Officer can revise the scope of each WO; any revisions must be done so in writing.

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5.3 IDIQ Term and Renewal

The planned period of this IDIQ is a base period of one year from date of award and three (3) one

(1) year options:

Exercise of options is at the sole discretion of the Government and will be done so in accordance with FAR 17.207 and FAR 52.217-9. Lack of option exercise is not subject to any Disputes provision that may be contained in the CIOSP3 contract.

The Government will review, at least once annually, the IDIQ to determine if it continues to provide the best value. Achievement of work in accordance with performance metrics will be one of the deciding factors in determining whether to exercise an option period.

The period of performance and deliverables of individual follow-on WOs will be specified in the individual WO. In the event that a WO requires continued performance that extends beyond the current IDIQ terms, the Contractor shall be required to complete performance within the new time frames set forth in the WO provided such period does not extend beyond 12 months after expiration of the overall IDIQ.

Any WO not providing best value to the Government due to any issue(s) identified by the COR would be addressed immediately and potentially lead to a WO and/or IDIQ cancellation.

This section describes the requirements for the overall management and governance that will be applied to this IDIQ.

5.4 Roles and Responsibilities

The FEMA Administering Contracting Officer (ACO) shall be responsible for administration of this IDIQ and any subsequent WOs. Work Orders will be issued by the FEMA Procuring (or Pre- Award) Contracting Officer (PCO). No individual other than the ACO or PCO for this IDIQ has authority to modify or terminate this IDIQ on behalf of the Government for any reason.

5.4.1 Contracting Officer's Representative (COR)

The COR will be identified at the time of contract award. The COR has the responsibility to inspect all deliverables/services and authorization to certify and/or reject invoices for payment.

In the event that an invoice is rejected the COR shall notify the ACO immediately and provide the supporting rationale. The technical administration of this IDIQ shall not be construed to authorize the revision of the terms and conditions of this IDIQ. Any such revision shall be authorized in writing by the ACO.

This individual is responsible for IDIQ technical and management direction and general coordination with other Government staff, as needed. This individual plans and coordinates Government activities, services and staff needed to meet IDIQ objectives. This individual is responsible for providing both tactical and strategic direction to other Government offices.

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Technical direction generally requires monitoring the Contractor’s work closely and continually as it progresses to ensure that requirements are being met. While progress monitoring does not mean taking charge and conducting the Contractor’s effort, or in any way supervising Contractor employees, it does, however, mean that the COR will:

• Keep well informed of the Contractor’s performance and activities

• Use technical expertise to identify the Contractor’s actions, or failure to act, that clearly affect the quality of the work under way and the end results or deliverables

• Notify the Contractor of apparent deficiencies; and

• Determine the appropriate action in discussion with the CO and Contractor to correct deficiencies.

5.4.2 Contractor Roles and Responsibilities

The Contractor shall designate one (1) individual to serve as Contractor IDIQ PM. The PM shall be responsible for serving as the coordinating single point of contact between the Contractor and Government. This individual shall be the receiving point for WOs issued against this IDIQ.

This individual shall also be responsible for IDIQ technical and management direction, submission of IDIQ reports and general support and coordination to the COR and Government staff, as needed and authorized by the COR. The PM shall be fully authorized to direct and supervise day-to-day activities of Contractor and third-party Contractors needed to meet the IDIQ and WO requirements.

5.5 Invoices

Invoices shall be submitted in accordance with the FEMA clause in Section ??.

Invoices shall also be submitted electronically to COR (who will be identified at the time of award).

5.6 Clauses

The following clauses are hereby incorporated into the IDIQ and shall flow down to resulting WOs as applicable. All applicable clauses contained the base agreement with NITAAC are in full force and effect.

List of all applicable contract clauses

6.0 Submission Instructions

The directions assist in providing a fair and equitable evaluation of all proposals. The Government may determine those proposals not following the directions as unacceptable and may reject such offers from further consideration.

The Offeror shall submit its response to this solicitation using the sequence and format described below.

6.1 Format for IDIQ and WO Written Proposal

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6.2 Format for Price Proposal

7.0 Evaluation Factors for Award

Best Value Trade-Off Procurement -Relative Importance of Technical versus Price Factors

(a) The Government will make an award to the responsible Offeror whose offer conforms to the solicitation and is most advantageous to the Government (i.e., that which represents the best value to the Government), price and other factors considered. Technical Approach, Management Approach, Key Personnel, and Past Performance are Technical Evaluation Factors. The Government will evaluate the Offeror on the basis of the material presented in the written Proposals. Technical Approach, Management Approach, Key Personnel, and Past performance are listed in order of importance. While the price factor has no numerical weight or adjectival rating, it is a criterion in the overall evaluation of Proposals.

Furthermore, the proposed price must be considered reasonable and must reflect the proposed Technical approach.

(b) The Government may award a contract to other than the lowest priced offer. In the event that two or more offers are considered technically equivalent, the evaluated price will be of primary importance in determining the proposal most advantageous to the Government.

The combined relative merit of the four (4) technical evaluation factors 1) Technical Approach, 2) Management Approach, 3) Key Personnel, and 4) Past Performance, will be significantly more important than price in the selection of the contractor.

The FEMA reserves the right to contact any or all references cited by the Offeror for the purpose of verifying the accuracy and completeness of the information provided. Information obtained from reference checks will be used in evaluation and scoring, as described above.

ADJECTIVAL RATING OF PROPOSALS

All Proposals shall be subject to evaluation by a Technical Evaluation Panel (TEP). Proposals will be evaluated according to the evaluation criteria stated herein. In conducting its evaluation, the Government intends to determine which Offeror proposes the best value for the Government. The TEP will rate each Proposal strictly in accordance with its content and will not assume information not included in the Offeror’s written Proposal, with the exception of information submitted by the Offeror’s past performance references.

The Government will not make an award to an Offeror who receives a rating of less than “Acceptable” in any one of the evaluation factors, regardless of the ratings received in the remainder of the evaluation factors.

Past Performance will be rated using the same adjectival scale as the other factors. A neutral rating, however, will be assigned in the case of an Offeror without a record of relevant past performance or for whom information on past performance is not available.

The Government may award a contract to other than the lowest priced offer. In the event that two or more offers are considered technically equivalent, the evaluated price will be of primary importance in determining the Proposal most advantageous to the Government.

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7.1 Evaluation of Technical Proposals

The following factors shall be used to evaluate the Offeror’s Technical Section of the Proposal:

• Factor One - Technical Approach

• Factor Two - Management Approach

• Factor Three - Key Personnel

• Factor Four - Past Performance

Each of the below four (4) Evaluation Factors applies to both the IDIQ and WO. Each Factor will be reviewed and assigned a single rating score (combined rating for the IDIQ and WO #1).

Offerors who include essential information to substantiate their proposal will be rated higher than Offerors whose proposal contains unclear or ambiguous language, or merely paraphrase the Government’s requirements. Proposals prepared in accordance with Government instructions will rate higher than proposals that do not follow the instructions. The amount of clarification required to rate the proposal will be taken into consideration; those that require less clarification will rate higher.

An Offeror who simply states they will perform the work and complete the requirement will be considered non-responsive and subsequently will be determined technically non-compliant (unacceptable) and be eliminated from further consideration for award. Offerors technical approach must demonstrate a thorough understanding of the context of the work to be performed and must possess the ability to perform all task requirements and have a clear value proposition that attempts to differentiate itself from other potential Offerors.

Factor One: Technical Approach, Understanding of Requirements and Deliverables The Government will evaluate the technical approach factor based on the clarity and completeness of the approach and the degree to which the proposal accomplishes the requirements defined in the IDIQ (Section 3.0) and WO #1(Section C) and is likely to result in the efficient and innovative completion of the work.

• Technical Approach - Section 1: Response to the IDIQ (Rating weight represents 33% of single score)

• Technical Approach - Section 2: Response to WO #1 (Rating weight represents 67% of single score)

Specific to WO #1, the Government will evaluate the quality and completeness of the Offeror’s PWS and QASP in relation to addressing all of the requirements outlined in Section 2 of WO #1.

The single evaluation rating will be weighted and based one-third on the IDIQ technical approach (Section 1) assessment and two-thirds on the WO#1 technical approach (Section 2) assessment.

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Factor Two: Management Approach

The Government will evaluate the Offeror’s management approach on the following sub-factors:

• Degree to which the Offeror’s management approach reflects an effective, efficient, feasible, and practical level of understanding of the operating environment in accomplishing the tasking under the IDIQ, including WO#1.

• Degree to which the Offeror’s approach can be accomplished with minimal risk.

• Approach for addressing resource control and timeliness, communicating within the project team, and communicating between the contractor and FEMA (e.g. problem responsiveness, business relations, customer satisfaction, etc.).

Factor Three: Key Personnel

The Key Personnel, Project Staffing Strategy and plan, and Project Organizational Chart will be evaluated to assess the degree to which it complies with the requirements as outlined in the IDIQ SOO and WO#1 SOO.

The total evaluation rating will be weighted and based one-third on the IDIQ SOO key personnel assessment and two-thirds on the WO#1 staffing plan assessment.

Factor Two: Past Performance The Government will evaluate the Offeror based on the degree to which the past performance submitted is relevant as it relates to the IDIQ Task Areas outlined in section 3.0 and the WO#1 requirements outlined in section C. The rating of the relevant work performance is very important to the evaluation. Any past performance information not submitted and received by the date/time of the RFP closing will not be considered. The Government may consider other past performance information independently obtained. In the event that an Offeror does not have any relevant past performance they will receive a rating of Neutral, which will neither be counted for or against their overall evaluation.

7.2 Evaluation of Price Proposals

The price proposals will be evaluated using price analysis and will be reviewed for reasonableness. The price analysis of WO #1 will be a significant factor in the determination of price reasonableness.

The following list of labor categories are being provided for evaluation purposes but discounts and variations to this list are highly encouraged and preferred based on the Offerors approach to the IDIQ and WO#1.

• Program Manager (single Program Manager for IDIQ and all WOs)

• Technical Writer/Editor – Level II

• Business Analyst – Level II

• Subject Matter Expert (SME) – Level II

• IT Strategic/Capital Planner

• Business Process Reengineering Specialist

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8.0 Basis for Contract Award

The Government reserves the right to issue an award without discussions on the basis of the initial proposals received. Award will be made to the Offeror whose offer provides the best value to the Government, all evaluation factors considered. The Government is more concerned with obtaining a superior technical solution and approach than with making an award at the lowest price. The importance of price will increase with the degree of equality of the technical rankings. Furthermore, the proposed price must be considered reasonable and must reflect the proposed technical approach.

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