Attachment_4_QASP.pdf

Fire Protection System Maintenance Services HSCG84-16-R-LAS020 Air Station Sacramento

ATTACHMENT 4

GOVERNMENT QUALITY ASSURANCE SURVEILLANCE PLAN

(FOR INFORMATION ONLY)

Introduction: This Quality Assurance Surveillance Plan (QASP) describes methods that the government will use to monitor whether the Contractor’s performance on the contract is acceptable. The QASP is the Government’s written plan for administering the Contract and monitoring major aspects of the Contractor’s performance. The QASP is not part of the Contract; it is provided to the Contractor solely for informational purposes and is subject to change by the Government at anytime during the contract performance period.

Therefore, the Government reserves the right to perform more or less surveillance than is provided for in this QASP.

Surveillance Program Objectives: The Quality Assurance Surveillance Plan (QASP) provides a systematic method to evaluate the services the contractor is required to furnish. It is designed to provide an effective surveillance method of monitoring contractor performance for each listed objective on the Performance Requirements Summary (PRS) in the contract. If performance of any required service is unsatisfactory as a result of the Contractor’s actions or omissions, then the Government may reduce the contract payments to reflect the decreased value of the services received in accordance with the PRS and/or applicable FAR clauses.

Responsibility for Quality Control: The Contractor, not the Government, is responsible for quality control and management actions to meet the terms of the Contract. The Government usually the Contracting Officer’s Representative (COR) performs quality assurance to monitor whether Contract standards are achieved.

Surveillance Methods: This contract uses three primary methods to evaluate Contractor performance as follows:

a. PERIODIC INSPECTION. This method, sometimes called “planned sampling” consists of the evaluation of tasks selected on a 100 percent, 50 percent or random basis. This method will be used on those items identified in the Performance Requirements Summary Table.

1) The COR will perform surveillance of the facility on periodic basis.

2) The Contractor is required to provide a schedule indicating when each of these services will be performed. Coast Guard will use this schedule and complete its inspections reasonably soon after the work is scheduled.

3) If the number of defects observed during a month-long period is equal to or less than the Acceptable Quality Level (AQL), then there will be no deduction in payments to the Contractor for that task. However, if the number of defects observed during a month-long period is greater than the AQL, then there will be a deduction in payments to the Contractor for that-task.

Fire Protection System Maintenance Services HSCG84-16-R-LAS020 Air Station Sacramento

b. VALIDATED CUSTOMER COMPLAINTS. Any base employee that observes unacceptable service, whether incomplete or not performed, for any performance objectives should immediately contact the COR. The COR will record the complaint including date and time, customer name, phone number in the nature of the complaint. The COR will respond as soon as possible after receipt of a complaint to conduct a site visit to personally observe the reported defect. If the COR determines the complaint is valid, the COR will complete appropriate documentation to record the complaint and notify the Contractor of the defect. The COR should inform the customer of the approximate time the unacceptable performance will be corrected and advise the customer to contact the COR if not corrected. For purposes of calculating deductions, a validated customer complaint will be treated as if it had been identified as part of a periodic inspection.

c. INCIDENTAL INSPECTION. This unplanned surveillance is used to supplement planned inspection by documenting casually observed performance while in route to or on site at planned sample locations for other contract requirements.

Deduction Methods: The Government will record all instances of substandard performance, whether through inspections, direct observation, customer complaint, or any other mechanism, The Government’s preferred course of action will be discussions with the Contractor to make the Contractor aware of the problem, and to effectively prevent any recurrence of substandard performance. However, the Government may also take the following actions in addition to, or instead of, discussions with the Contractor:

a. Presentation of a Contract Discrepancy Report requiring a written explanation for substandard performance.

b. Payment deductions in accordance with the attached Performance Requirements Summary (PRS).

c. Payment deductions in accordance with the applicable FAR clause(s).