CONTRACTOR SUPPORT FOR PROJECT MANAGEMENT TRAINING AND BUSINESS PROCESS ENGINEERING FOR THE USCG COMMAND.doc

CONTRACTOR SUPPORT FOR PROJECT MANAGEMENT TRAINING AND BUSINESS PROCESS ENGINEERING FOR THE USCG COMMAND, CONTROL, AND COMMUNICATIONS ENGINEERING CENTER (C3CEN)

PERFORMANCE WORK STATEMENT (PWS)

1.0

GENERAL.

1.1 SCOPE of SERVICES. The purpose of this PWS is to acquire Contractor support for business process engineering and project management training services for the United States Coast Guard Command, Control, and Communications Engineering Center. The Contractor will provide the following:

· Formal classroom instruction in support of C3CEN’s Project Management Process (PMP), System Life Cycle Management Plan (SLCMP) and how to establish project accountability between Project Managers, Product Leaders, Branch Chiefs, and Product Line and Core Technology Managers.

· Facilitate a Project Manager/Product Leader workgroup to analyze and identify and document strategies to align, integrate, and streamline C3CEN’s major acquisition projects with the Systems Engineering Life Cycle (DHS) process, the Systems Development Life Cycle (SDLC) process (CG-6, C4ITSC), and System Life Cycle Management process. (C3CEN).

1.2 BACKGROUND. Contracted project manager training services are required to ensure incoming project personnel are properly trained in the command’s standard project management process. Business process engineering services are required to streamline and measure C3CEN’s Systems Life Cycle Management Process and to ensure that C3CEN major acquisition projects are fully integrated into the Department of Homeland Security (DHS) Systems Engineering Life Cycle (SELC) process IAW COMDTINST M5000.10A Version 2.1.

1.3

CONTRACTOR PERSONNEL.

1.3.1 Project Manager. The Contractor shall provide a Project Manager(PM) who shall be responsible for all Contractor work performed under this PWS. The Project Manager is further designated as “Key” by the Government (see PWS 1.4). The Project Manager shall be a single point of contact for the Contracting Officer and the Contracting Officer’s Technical Representative (COTR). The name of the Project Manager, and the name(s) of any alternate(s), who shall act for the Contractor in the absence of the Project Manager, shall be provided in writing to the Contracting Officer and COTR not later than 3 business days prior to the date of award. Note: The Project Manager and provider of the contracted services may be the same.

1.3.1.1 Project Manager Availability. The Project Manager shall be available to the COTR via telephone or email during the core hours of 1000 and 1600 EST, Monday through Friday, and shall respond to a request for discussion or resolution of technical problems within 24 hours of notification.

1.3.2 Qualified Personnel. The Contractor shall provide a qualified person to perform all requirements in this task order. The Contractor person supporting this task order shall also be citizens or legal residents of the United States. This PWS requires an Instructor/Trainer who has met the qualifications and experience outlined in PWS (1.3.2.1.1, 1.3.2.1 2, and 1.3.2.1.3.) and a Business Process Engineer who has met the qualifications and experience outlined in PWS (1.3.2.1.1, 1.3.2.1.4, and 1.3.2.1.5).

1.3.2.1 Contractor Qualifications. The person providing these training services shall be designated as “Key” by the Government (see PWS 1.4) and shall have experience, maintain proficiency, and demonstrated ability in the following areas:

1.3.2.1.1 An Engineer with knowledge of Systems Life Cycle Management in private industry, government, and the military. Knowledge of the Coast Guard’s C4IT community and product line logistics support organizational structures is desirable, but not mandatory.

1.3.2.1.2 Experienced Project Manager with knowledge and ability to train Organizational Systems, implementing Organizational and Individual Change, Project Team Leadership and Effective Communications, Customer Service Skills, Project Management Process (PMP), and System Life Cycle Management tools.

1.3.2.1.3 Excellent instructional and interpersonal skills.

1.3.2.1.4 Demonstrated success in analyzing, identifying problems, providing solutions, recommending strategies, and evaluating Project Management Processes (PMP), System Life Cycle Management Plan Implementation, Project and Organizational Alignment, and Organizational Change Strategies.

1.3.2.1.5 Excellent group facilitation and interpersonal skills.

1.3.3 Contractor Identification. To ensure that the Government and the U.S. Coast Guard supports a legal workforce, federal contractor and subcontractors must be screened IAW Department of Homeland Security e-verify procedures at www.dhs.gov prior to award of the contract. In addition, contractors working on-site at Government facilities shall wear a Government issued identification badge. All Contractor employees shall identify themselves as Contractors when their status is not readily apparent and display the Government issued badge in plain view above the waist at all times.

1.3.4 Contractor Conduct. Contractor’s employees shall comply with all applicable Government regulations, policies and procedures (e.g., fire, safety, sanitation, environmental protection, security, flag officer courtesy, “off limits” areas, wearing of parts of military uniforms, and possession of firearms) when visiting or working at Government facilities. The Contractor employees shall present a professional appearance at all times and that their conduct shall not reflect discredit on the United States, the Department of Homeland Security or the U.S. Coast Guard.

1.3.5 Conflict of Interest. The person providing the contacted services shall sign a non disclosure agreement. The agreement will be maintained in the Contracting Officer files.

1.4

KEY PERSONNEL.

1.4.1 Replacing Any Individual Identified as “Key.” Before the Contractor replaces any individual identified as “Key”, the Contractor shall notify the Contracting Officer no less than 15 business days in advance, submit written justification for replacement and provide the name and qualifications of any proposed substitute(s). Any proposed substitute shall possess qualifications equal to or superior to those of the Key person being replaced. The Contractor shall not replace “Key” Contractor personnel without written consent from the Contracting Officer. The Government may designate additional Contractor personnel as “Key” prior to the PWS date of award.

1.5 SECURITY. A clearance is not required.

1.6 PERIOD OF PERFORMANCE. The period of performance for this PWS is one (1) year from the date of the Contract Award.

1.7 PLACE(s) OF PERFORMANCE. Services will be performed at the U.S. Coast Guard Command, Control, and Communications Engineering Center, 4000 Coast Guard Blvd, Portsmouth, VA 23452-2199 and/or C3CEN detached duty sites such as; Alexandria, VA, Baltimore, MD, or Alameda, CA., or designated locations in the Hampton Roads area.

1.8 TRAVEL EXPENSES. The contractor will be reimbursed for actual travel expenses IAW the JFTR for on- site work at C3CEN and C3CEN detached duty sites such as; Alexandria, VA, Baltimore, MD, or Alameda, CA. The contractor is required to submit receipts IAW the JFTR for airfare, meals lodging, and rental car expenses with the invoice for the services provided. The following websites provide Travel Information: http://www.defensetravel.dod.mil/ http://www.defensetravel.dod.mil/perdiem/trvlregs.html

1.9 HOURS OF OPERATION. Contractor employees shall generally perform all onsite work between the hours of 0800 and 1700, Monday through Friday (except Federal holidays). However, there may be occasions when Contractor employees shall be required to work other than normal business hours, including weekends and holidays, to fulfill requirements under this task order (e.g. maintenance weekends, nonscheduled downtime), the current schedule will be provided.

1.10 KICK-OFF MEETING. The Contractor shall attend a Kick-Off Meeting with the Contracting Officer, the COTR and the PM not later than three (5) business days after the date of award. The purpose of the Kick-Off Meeting, which will be chaired by the Contracting Officer, is to discuss technical and contracting objectives of this task order and review the Contractor's project plan. The Kick-Off Meeting may be held at the Government’s facility or by teleconference at the discretion of the Contracting Officer.

1.11 PROJECT PLAN. The Contractor shall provide a draft Project Plan at the Kick-Off Meeting for Government review and comment.

1.11.1 The COTR will provide comments on the draft no later than three (3) business days after the Kick-off Meeting.

1.11.2 The Contractor shall provide a final Project Plan to the COTR not later than three (3) business days after receipt of the Government's comments.

1.12 STATUS REPORTS. The Project Manager shall provide after service status reports to the COTR via electronic mail. See PWS 7.0, Deliverables/Events.

1.13 STATUS MEETINGS. The Project Manager shall be available to meet with the Contracting Officer and COTR upon request to present deliverables, discuss status, exchange information and resolve emergent technical problems and issues. These meeting may be held at the Government’s facility or by teleconference at the discretion of the Contracting Officer.

1.14 GENERAL REPORT REQUIREMENTS. The Contractor shall provide all written reports in electronic format with read/write capability using applications that are compatible with Coast Guard Standard Workstation (Windows Server 2003 and Microsoft Office 2003 Applications).

1.15 PERFORMANCE REQUIREMENTS SUMMARY. This PWS includes a Performance Requirements Summary (PRS). In general, the PRS sets forth the expected outcomes (objectives) of the Contract, the service(s) required of the Contractor to achieve the objectives, a performance standard per outcome, and a plan for a reduction in payment in the event the Contractor does not meet the performance standard. The PRS is not an exclusive remedy and inclusion of the PRS does not preclude the Government from using any other remedy available by law or contract terms, including reductions in payment in accordance with any clause for inspection of services.

1.16 INTELLECTUAL PROPERTY. All Contractor developed processes and procedures and other forms of intellectual property first developed under this task order shall be considered Government property.

1.16.1 All documentation, photography and electronic data and information collected by the Contractor and entered into a system or generated in support of this Contract shall be considered Government property, and shall be returned to the Government upon request or at the end of the performance period.

1.17 PROTECTION OF INFORMATION. Contractor access to information protected under the Privacy Act is required under this contract. Contractor employees shall safeguard this information against unauthorized disclosure or dissemination in accordance with the law and Government policy and regulation.

1.17.1 Contractor access to proprietary information is required under this contract. Contractor employees shall safeguard this information against unauthorized disclosure or dissemination in accordance with DHS MD 11042.1, Safeguarding Sensitive but Unclassified (SBU) Information. SBU includes information categorized by DHS or other government agencies as: For Official Use Only (FOUO); Official Use Only (OUO); Sensitive Homeland Security Information (SHSI); Limited Official Use (LOU); Law Enforcement Sensitive (LES); Safeguarding Information (SGI); Unclassified Controlled Nuclear Information (UCNI); and any other identifier used by other government agencies to categorize information as sensitive but unclassified. The Contractor shall ensure that all Contractor personnel having access to business or procurement sensitive information sign a non-disclosure agreement (DHS Form 11000-6).

1.17.2 The Contractor shall continue to ensure employees safeguard this information when the new Controlled Unclassified Information (CUI) framework replaces the sensitive but unclassified (SBU) categorization.

1.18 SECTION 508 COMPLIANCE APPLICABLE EIT ACCESSIBILITY STANDARDS. The work or acquisition has been found to have no applicable standards that need to be applied.

2.0

GOVERNMENT TERMS & DEFINITIONS.

2.1 C3CEN –Command, Control, and Communications Engineering Center

2.2 COTR – Contracting Officer’s Technical Representative

2.4 NLT – Not Later Than

2.5 PRS – Performance Requirements Summary

2.6 PWS – Performance Work Statement

3.0 GOVERNMENT FURNISHED PROPERTY. The Government will provide the workspace, equipment, and supplies necessary to perform the on-site and detached site services unless specifically stated otherwise. The Contractor shall use the Government furnished property only for the performance of work under this PWS.

4.0 CONTRACTOR FURNISHED PROPERTY. None

5.0 PERFORMANCE REQUIREMENTS. The following is a list of required services.

5.1 Project Management Training Services. Up to 12 days of project management training services. The Contractor shall provide instruction at C3CEN or locations as specified by the USCG. Dates, hours, and locations will be executed as an option by the Contracting Officer. The contractor provides the following support:

5.1.1 Provide formal classroom training to newly assigned C3CEN Branch/Section Chiefs, Product Leaders, System Engineers, and Project Managers a course that integrates the elements of Transforming Leadership, Project Management, and Effective Communications with C3CEN's project roles and responsibilities.

5.2 Business Process Engineering Services. Up to 10 days of business process engineering services. The Contractor shall provide this service at C3CEN or locations as specified by the USCG. Specific work, dates, hours, and locations will be executed as an option by the Contracting Officer. The contractor provides the following support:

5.2.1 Design, plan, facilitate, and document outcomes of C3CEN Project Manager/Product Leader workgroup to analyze and identify strategies to align, integrate, and streamline C3CEN’s major acquisition projects with the Systems Engineering Life Cycle (DHS) process, the Systems Development Life Cycle (SDLC) process (CG-6, C4ITSC), and the System Life Cycle Management process. (C3CEN).

6.0 REFERENCES. None

7.0 DELIVERABLES/EVENTS. The Contractor shall consider items in BOLD as having mandatory due dates. All other deliverables, events, dates, times, and locations will be executed as options by the Contracting Officer.

7.0

DELIVERABLES/EVENTS. (CONT’D)

· Instruct 2-3 days depending on the audience. Location will be on site at C3CEN or at one of C3CEN’s detached duty locations (PWS 1.8).

· Administer student end of course survey

· Contact assigned COTR NLT 5 days prior to executed business process engineering event.

· Provide a plan via email that includes C3CEN team lead, assigned task, planned strategy, who is required to attend, expected outcomes, and logistics requirements NLT 3 days prior to executed business process engineering event to the COTR and C3CEN Team Lead.

· After event report that includes outcomes, action items, and negotiated deadlines along with any processes, models, or recommended strategies via email to the POC/Team Lead for the event and COTR NLT 5 days after completion.

8.0

PERFORMANCE REQUIREMENTS SUMMARY (PRS).

The PRS table below reflects the required services considered by the Coast Guard to be most important for the successful performance of this Contract. This includes the expected standards of performance and planned reductions for not meeting those standards. The Government will establish a Quality Assurance Surveillance Plan that is not part of this PWS in order to monitor performance requirements summary items described in the table on the following page..

8.0

PERFORMANCE REQUIREMENTS SUMMARY (PRS). (CONT’D)

The COTR will solicit feedback from the primary C3CEN receiver or team lead of each deliverable and event via email, phone, and face to face meeting upon completion, delivery and/or review.

If the services are determined to be unacceptable to the COTR and cannot be resolved to the satisfaction of the Government, results will be reflected in the Contractor’s past performance evaluation.

All student responses will be provided to the COTR and primary C3CEN receiver of deliverables NLT 5 days after completion.

If the deliverables are determined to be unacceptable to the COTR and cannot be resolved to the satisfaction of the Government, results will be reflected in the Contractor’s past performance evaluation.

8.0

PERFORMANCE REQUIREMENTS SUMMARY (PRS). (CONT’D)

After event report that includes outcomes, action items, and negotiated deadlines along with any processes, models, recommended training designs, and instructional strategies via email to the POC/Team Lead for the event and COTR NLT 5 days after completion.

The COTR will solicit feedback from the primary C3CEN receiver or team lead of each deliverable or event via email, phone, and face to face meeting upon completion or delivery and review.

If the deliverables or services are determined to be unacceptable to the COTR and cannot be resolved to the satisfaction of the Government, results will be reflected in the Contractor’s past performance evaluation.