FLIR_PWS__HSCG38-17-R-500002.pdf

Performance Work Statement (PWS) Electro/Optical Infrared Sensor Systems (ESS)

Comprehensive Support Services

HSCG38-17-R-500002

PERFORMANCE WORK STATEMENT (PWS)

For the Electro/Optical Infrared Sensor Systems (ESS)

Prepared by:

United States Coast Guard (USCG), Aviation Logistics Center (ALC)

Engineering Services Division (ESD) 1664 Weeksville Road, Building 78

Elizabeth City, NC 27909

Table of Contents

1.0 General

1.1 Background

1.2 Scope

1.3 Contracting Officer’s Representative (COR)

2.0 Applicable Documents

2.1 Government Documents

2.1.1 Instructions

2.1.2 Specifications and Standards

2.1.3 Other Documents

2.2 Non-Government Documents

2.3 Industry Documents

2.4 Availability of Documents

2.5 Order of Precedence

3.0 Repair/Overhaul

3.1 Repair/Overhaul for ESS and components

3.2 Repair of Faults

3.3 Field Maintenance/Repair

3.4 Notice of Incident

3.5 Notice of Modification

3.6 Acceptance Testing

3.7 Repair of Safire 380HD and STAR III Systems and Sub-assemblies

3.7.1 Minor Repair

3.7.2 Major Repair

3.7.3 Receipt of ESS and Components at Depot Repair Facility

3.7.4 Failure Data Report

3.7.5 BER

4.0 Asset Management

4.1 Special Tools

4.2 Field Inventory Maintenance

4.3 Changes to Field Inventory

4.4 Purchases

4.5 Warranty

4.6 Field Inventory Redistribution (Parts Pooling)

4.7 Parts Catalog

4.8 Storage of Inventory

5.0 USCG Shipment of Units

5.1 Shipping Repairable Units

5.2 USCG Directed Shipments

6.0 Contractor Shipment of Assets

6.1 Shipping RFI Assets from Repair Facilities

6.2 Contractor Shipment Timeframes

6.2.1 Priority 2 and 3

6.2.2 Priority 5 and 6

6.2.3 Priority 12 and 13

7.0 Delivery Requirements

7.1 Government Required Delivery for Priced CLINs

7.2 Government Required Delivery for Not Separately Priced (NSP) CLINs

8.0 Technical Support

8.1 Field Service Technical Support

9.0 Training

9.1 Operator Training

10.0 Support Coordination

10.1 PMR

11.0 Performance Metrics

11.1 Quality Assurance Surveillance Plan (QASP)

12.0 Exclusions from the Comprehensive Support Pricing

12.1 Excluded Services

12.2 Exceptions

12.3 Teardown/Evaluation Report

12.3.1 Exclusion Impact Damage Repair

12.4 Exclusion Proposal

12.4.1 Excluded Repairable Parts without Published Life Limits

12.4.2 Exclusion Labor

12.5 Exclusion Processing

13.0 Quality Assurance (QA)

13.1 Contractor’s Quality System

13.2 Responsibility for Inspections and Tests

14.0 Configuration Management

14.1 Configuration Management Program

14.2 Configuration Changes

14.3 Continuous Enhancement Program

14.4 Product/Engineering Changes

14.5 Service Bulletins

14.5.1 Optional Service Bulletins

15.0 Reports and Records

15.1 Bi-weekly Support Report

15.2 Significant Component History Report (SCHR)

15.3 CRR

15.4 Documentation and Tracking

15.5 Government Property Reports

15.5.1 Loss or Damage of Government Property

15.6 Material Inspection and Receiving Report (DD-250)

15.7 Subcontracting Plan & Reports

15.8 Trip Reports

16.0 Technical Performance Access and Disclosure

16.1 Technical Support Access and Disclosure

16.2 Notification

16.3 Access

16.4 Technical Data

16.5 Data Rights and Confidentiality

17.0 Government Furnished Data

17.1 USCG Information Systems

17.2 Comprehensive Support Information

17.3 Mission Profile

17.4 Financial and Criminal Background Check(s)

18.0 Property

18.1 Government Furnished Property

18.1.1 Disposition Procedures

18.1.2 Title

18.1.3 Change of Ownership and Liens

18.1.4 Secure Storage Area

19.0 Aircraft Accidents or Incidents

19.1 Accident or Incident Investigations

19.2 Notice of Incident

19.3 Notice of Modification

20.0 Contractor Requirements

20.1 Insurance Requirements

20.2 Airworthiness Certification

20.3 Environmental Concerns

21.0 Travel

21.1 Travel Policy

21.2 Travel Reimbursement

21.2.1 Air Travel

21.2.2 Car Rental

21.2.3 Special Vehicle and/or Truck Rentals

21.2.4 Privately-Owned Vehicle (POV)

21.2.5 Per Diem

21.2.6 Lodging

22.0 Contract Information

22.1 Period of Performance

22.2 Correspondence Address

22.3 Shipping Addresses

22.4 Free On Board (F.O.B.) Point

22.5 Inspection and Acceptance

22.6 Packaging and Preservation

22.7 Marking Instructions

22.7.1 Container Documentation

22.8 Ordering Office

23.0 Billing Information

23.1 Total ESS Operating Hours (Monthly):

23.2 ESS Operating Hours Tracking

23.3 Semi-Annual Flight Hour Review

23.4 Invoicing Instructions

23.5 Payment Information

24.0 Contract Terms and Conditions

24.1 Federal Acquisition Regulation (FAR) Clauses

24.1.1 FAR Clauses Incorporated by Reference

24.1.2 Full Text FAR Clauses

24.2 Homeland Security Acquisition Regulation (HSAR) Clauses

24.2.1 Full Text HSAR Clauses

24.3 Coast Guard Acquisition Procedures (CGAP) Clause

24.4 Other Clause

25.0 List of Appendices and Attachments

Appendix A - Listing of Acronyms and Definitions

A.1 Acronyms A.2 Definitions

Attachment 1 – Performance Metrics Attachment 2 - List of USCG Air Stations Attachment 3 - Applicable Technical Publications Attachment 4 – Field Inventory Attachment 5 – QASP Attachment 6 – Travel Request Form

1.0 General

1.1 Background

The United States Coast Guard (USCG) requires comprehensive support services for the Electro/Optical Infrared Sensor Systems (ESS), used on USCG aircraft. The ESS provides aircrews with enhanced search capabilities to locate, identify and track surface targets day or night; a critical capability for both search and rescue and law enforcement missions.

1.2 Scope

The Contractor shall provide all comprehensive support required for the ESS and spare components/systems on a firm fixed price basis. That support shall include management, logistical and technical support, Contractor-generated Engineering changes, mandatory Service Bulletins, asset accountability, obsolescence management, repair, overhaul, modification support, shipping, shipping containers, labor (except for limited labor required for field level maintenance that will be performed by the USCG), parts, line replaceable units (LRUs), special tools, test equipment and facilities, necessary to perform the services set forth herein at the rates specified in the Schedule.

1.2.1 The Contractor shall maintain configuration control of the ESS. The Contractor shall replace obsolete parts when required at no additional charge to the USCG. The support system shall be designed to maximize ESS Fully Mission Capable (FMC) availability rate and reduce failed dispatch rate due to ESS failures. The minimum acceptable level of performance for any operating ESS shall be greater than 90% with fleet dispatch reliability not lower than 95%. The performance metrics are defined in Attachment 1. The Contractor shall continually review the reliability of each component managed through this contract with the goal of improving Mean Time between Failures (MTBF) and Operational Availability (Ao).

1.2.2 The Contractor shall develop product changes to incorporate technical upgrades to continuously improve mission effectiveness. The Contractor shall provide ready-for-issue (RFI) assets to various USCG sites and shall submit all data requirements as specified herein. The Contractor shall report all performance metrics and the status of on-going continuous improvement efforts at all Program Management Reviews (PMRs) In accordance with (IAW) Section 10.1.

1.2.3 The comprehensive support rates are in United States dollars (USD) and are fixed rates for the base period and all option periods (if exercised). Contract line item number (CLIN) 0001, and all respective option CLINs, include the cost for all Contractor support and sustainment efforts outlined in the PWS except for other priced CLINs found in section 7.1.

1.2.3.1 The USCG is not liable for any charges for these additives unless separately authorized in writing by the Contracting Officer. Comprehensive support hourly rates are applied to ESS operating hours as defined in A.2.5.

1.2.4 The USCG anticipates issuance of task orders for the comprehensive support effort based on an estimated 52,000 ESS operating hours per year. The ESS estimated yearly operating hours is subject to increase upon purchase of additional ESS.

1.2.4.1 Any requested engineering changes, optional service bulletins, exclusion costs, or any service or supply in support of the ESS that requires payment will be funded either by modification to a previous task/delivery order, or by a new task/delivery order.

1.3 Contracting Officer’s Representative (COR)

The COR is responsible for the technical administration of the contract and is the technical liaison with the Contractor. The COR is not authorized to change the scope of work or specifications as stated in the contract, to make any commitments or otherwise obligate the Government or authorize any changes which affect the contract price, delivery schedule, period of performance or other terms or conditions.

1.3.1 The COR for this contract will be located at the USCG, Aviation Logistics Center (ALC) in Elizabeth City, North Carolina unless otherwise notified in writing by the Contracting Officer.

1.3.2 The Contracting Officer is the only individual who can legally commit or obligate the Government for the expenditure of public funds. Technical administration of this contract shall not be construed to authorize revision of the terms and conditions of this contract. Any such revision shall be authorized in writing by the Contracting Officer.

1.3.3 An alternate COR may also be appointed to this contract. In the absence of the primary COR, all responsibilities and functions assigned to the COR shall be the responsibility of the alternate COR.

1.3.4 The COR, and alternate COR if required, will be appointed at time of contract award.

2.0 Applicable Documents

2.1 Government Documents

The Government documents listed below are part of this specification by reference. If the referenced documents conflict with the specification, the contents of this specification shall be considered the superseding requirement.

2.1.1 Instructions

Commandant Instruction (COMDINST) M3710.1 (series), USCG Air Operations Manual Chief of Naval Operations Instruction (OPNAVINST) 5100.27(series), Navy Laser Hazards Control Program

2.1.2 Specifications and Standards

Various USCG Maintenance Procedure Cards (MPC’s) MIL-G-174 Glass, Optical MIL- STD-464A Electromagnetic Environmental Effects Requirements for

Systems Castings Classification and Inspection SAE-AS8879 Screw Threads - UNJ Profile, Inch Controlled Radius Root with Increased Minor Diameterm General Specification

MIL-M-7793 Meter, Time Totalizing MIL-I-8500 Interchangeability and Replaceability of Component

Parts for Aerospace Vehicles MIL-STD-2219A Fusion Welding for Aerospace Applications MIL-STD-13231 Marking of Electronic Items MIL-DTL-18307H(AS) Nomenclature and Identification for Aeronautical

Systems Including Joint Electronics Type Designated Systems and Associated Support Systems

MIL-N-25027/1A Nut, Self-Locking, Heavy Hex,(Non-Metallic Insert) 250” and 450”F,UNJC-3B, ¼ Through 2-1/2 Inch Nominal Diameters, Nickel-Copper A

SAE-AS85049B Connector Accessories, Electrical General Specification MIL-HDBK-46855A Human Engineering Program Process and Procedures MIL-F-48616 Coating, General Specifications for Infrared Interference

Filter FED-STD 595B(1) Colors Used in Government Procurement MIL-STD-130M Identification Marking of U.S. Military Property MIL-HDBK-217E Reliability Predictions of Electronic Equipment MIL HDBK 454A General Guidelines for Electronic Equipment MIL STD 461E Requirements for the Control of Electromagnetic

Interference Characteristics of Subsystems and Equipment MIL STD 464A Electromagnetic Environmental Effects Requirements for

Systems MIL-STD-704F Aircraft Electric Power Characteristics MIL STD 810F Test Method Standard Environmental Engineering

Considerations and Laboratory Tests MIL STD 883G Test Method Standard Microcircuits MIL STD 965 Parts Control Programs MIL-STD-1425A Safety Design Requirements for Military Lasers and

Associated Support Equipment MIL STD 1472F Design Criteria Standard Human Engineering MIL STD 1523 Age Controls of Age Sensitive Elastomeric Material MIL-STD-1553B Aircraft Internal Digital Time Division

Command/Response Multiplex Data Bus MIL-STD-2073-1D Standard Practice for Military Packaging MIL STD 2084 Handbook for Maintainability of Avionic and Electronic

Systems and Equipment MIL-HDBK-2165 Testability Handbook for Systems and Equipment

2.1.3 Other Documents

Radio Technical Commission for Aeronautics (RTCA)/Document -160E is an acceptable commercial standard. Unless specifically stated otherwise, commercial standards and specifications may be utilized in lieu of military specifications if evidence is presented to the satisfaction of the Government that the commercial standard is equivalent to the required military specification. When a specific military specification is referenced in the following sections, the commercial alternative shall be identified.

2.2 Non-Government Documents

The following documents are referenced to form a part of this specification. If the referenced documents conflict with the specification, the contents of this specification shall be considered a superseding requirement.

ANSI Z136.1 (2000) Safe Use of Lasers RS-170A NTSC National Television System Committee

Standard for composite video

Optical Engineering, Vol. 42, No. 3

J.L. Miller, J.M. Wiltse, “Resolution requirements for alphanumeric readability,” Opt. Eng. 42(3), 846-852 (March 2003).

IPC J-STD 001D Soldering Standards IPC-A-610 Soldering Standards JTD-001 Soldering Standards

2.3 Industry Documents

Industry documents consist of any Original Equipment Manufacturer (OEM) specifications for the components set forth in the schedule. A list of applicable technical publications can be found in Attachment 3.

2.4 Availability of Documents

The Contractor shall have access to all applicable documents and obtain current editions of all applicable documents for the entire life of the contract. The USCG does not own nor can it provide the technical documents specified herein.

2.5 Order of Precedence

In the event of conflicts between OEM specifications and procedures and USCG specifications and procedures, the order of precedence is as follows:

1. USCG specifications and procedures

2. OEM specifications and procedures

2.5.1 The Contractor shall notify the USCG when differences between USCG specifications and OEM specifications exist. The USCG will review the differences and either correct the issue or inform the Contractor that the differences will remain.

3.0 Repair/Overhaul

3.1 Repair/Overhaul for ESS and components

The Contractor shall perform all necessary depot repairs/overhauls on the ESS and components and return the ESS to the Government such that the minimum performance standards are not compromised in any way. All depot repairs/overhauls shall be performed at an OEM-approved depot facility. The USCG is not responsible for any depot repairs/overhauls. All maintenance shall be accomplished IAW the current OEM specifications and Technical Orders (TOs). The specifications shall include OEM-approved test procedures that ensure repaired ESS meet their design performance requirements and reliability targets prior to return to service. The decision to repair/overhaul shall be made by the Contractor based on the procedures established by the

OEM.

3.1.1 The Contractor shall provide all labor, parts, materials and facilities required for depot repair/overhaul and maintenance of the covered equipment at no additional cost to the USCG.

This includes, but is not limited to, periodic inspection kits, “on condition” maintenance repairable items, and consumables.

3.1.2 The Contractor shall perform investigative system and component testing and/or analysis as required to determine the condition and identify corrective repair/overhaul actions if required.

Equipment determined to be in RFI condition will not be considered an exclusion and is within scope of the contract.

3.1.3 The Contractor shall schedule ESS and component inspections as required to maintain serviceable condition IAW latest version of the publications listed in Attachment 3.

3.1.4 Any defective material removed from a Non-RFI component shall become the property of the Contractor. To minimize repair turn-around time (TAT), the Contractor may repair/overhaul any LRU, Shop Replaceable Unit (SRU), or remove any serviceable piece part from a Non-RFI asset to complete a repair/overhaul and/or modification. The Contractor shall inspect and/or test to determine the serviceability of removed repaired and piece parts. After appropriate test and/or inspection, any RFI material removed from a Non-RFI asset may be used in the repair/overhaul of other USCG assets.

3.1.5 The Contractor shall modify components as necessary as specified in the latest version of the publications listed in Attachment 3. The Contractor shall comply with mandatory and optional service bulletins. Optional service bulletins shall be incorporated IAW Section 14.5.1.

3.2 Repair of Faults

Components shall be repaired for at least the specific fault for which they were returned. A DD Form 1577-2, Unserviceable (Repairable) Tag-Material, or CG-1577-A (11-90), Unsatisfactory Report Tag, will be attached to each Non-RFI item describing faults. The Contractor shall perform an inspection and functional test and correct deficiencies found. This shall include, but is not limited to, replacement of missing or broken parts and the removal of any foreign matter or corrosion. The Contractor shall make necessary repairs and/or overhauls/modifications to unserviceable components to return them to serviceable condition.

3.3 Field Maintenance/Repair

The USCG will provide limited labor for field level maintenance and repair at USCG Air Stations. The scope of the maintenance provided by the USCG will be limited to installing and removing the ESS and LRUs and performing manufacturer’s diagnostic test procedures. In no case will USCG personnel perform maintenance operations requiring more than four (4) man-hours to accomplish. Availability of USCG personnel will be subject to the discretion of the Air Station’s Aviation Maintenance Officer (AMO). The classification of assets as FMC or not fully mission capable shall be made by the AMO.

3.3.1 Field maintenance shall consist of Organizational (O) level maintenance only. “O” level maintenance shall consist of testing for proper operation, cleaning and basic fault diagnosis. “O” level maintenance support includes swapping of LRUs and the logistics required to exchange LRU assets with the depot. The Government will perform initial maintenance by installing and inspecting the ESS. The operator crew will perform preventative maintenance (fresh water wash-down and cleaning of lens as defined in the Operator’s Manual).

3.3.2 Follow-on maintenance, as part of “O” level maintenance consists of inspection, testing and removal/replacement of LRUs. Operators will perform inspections of the system as defined by the Operator’s Manual. To test the system, the operator will use the system power-on and operator initiated built-in test (BIT) to troubleshoot the faulty LRU. The operator will perform service functions defined in the Operator’s Manual for removal/replacement of the faulty LRU to restore the system to RFI condition. The USCG will follow the warranty and non-warranty repair procedures to return faulty LRUs to the depot OEM for repair.

3.3.3 All parts removed from ESS during field maintenance or field repair actions will be returned to the Contractor at the Contractor’s expense. In the event the Contractor does not require return of any residual property, the disposition will be determined by the COR IAW Section 18.1.1.

3.4 Notice of Incident

The Government agrees to inform the Contractor within twenty-four (24) hours of the first business day of any incident occurring to, or caused by, the covered equipment or any other Contractor-owned equipment in the custody of the USCG and, as a general rule, of any situation which will or may result in injury, damage or loss to Contractor’s property. A written report will be submitted as soon as practicable. Notice will precede return of any failed equipment.

3.5 Notice of Modification

Unless required for flight safety, the Government agrees NOT to undertake any modification or carry out any servicing, maintenance or repair to Contractor-owned equipment that is not provided for in reference documents for the specific equipment, without prior written agreement.

3.6 Acceptance Testing

Assembly and performance testing shall be performed by the Contractor IAW the latest version of the publications listed in Attachment 3.

3.7 Repair of Safire 380HD and STAR III Systems and Sub-assemblies The Contractor shall perform all necessary repairs/overhauls on the Safire 380HD and STAR III systems and sub-assemblies currently owned by the USCG, and any future systems purchased under this contract. The information in Section 3.7 is only applicable to the repair/overhaul of Safire 380HD, Star III, or other systems purchased during the term of this contract, when a comprehensive support price cannot be negotiated. However, unless otherwise stated, all terms and conditions in this contract are applicable to the Safire 380HD, STAR III, or other systems not enrolled in the comprehensive ESS support. These repairs will be classified as Minor and Major level repairs and funded on separate task orders outside the comprehensive support for the ESS and components. All repairs shall be performed at an OEM approved depot facility. All maintenance shall be accomplished IAW OEM specifications and TOs. The Contractor shall provide all labor, parts, materials and facilities required for repair and maintenance. All parts used for replacement of defective parts shall be factory new.

3.7.1 Minor Repair

Minor Repair is defined as:

• Level 1: A Level 1 repair shall include at least an inspection and functional test and return to RFI condition.

• Level 2: A Level 2 repair shall include the requirements for a level one repair and replacement of selected components and return to RFI condition.

3.7.2 Major Repair

Major Repair includes multiple minor repairs.

3.7.3 Receipt of ESS and Components at Depot Repair Facility

The Contractor shall record the date ESS and/or components are received at the depot repair facility.

The Contractor shall advise the USCG in writing about shipping damages (including but not limited to missing parts and potential damage due to loose packing) within twenty-four (24) hours of receipt.

Pictures depicting damage shall accompany the written notification.

3.7.3.1 Upon receipt, the Contractor shall complete an evaluation of the item. If, after visual and functional inspections, an item is found to meet manufacturer's minimum performance specifications and is considered to be RFI or is considered to be Beyond Economical Repair (BER) (as determined by the COR), the Contractor will be allowed the firm fixed price for test and evaluation only. The Contractor shall prepare a failure data report IAW Section 3.7.4 in these instances. This report shall be included with the returned component. The parts shall be marked "RFI” or “BER” and returned to the ALC “As-Is”.

3.7.3.2 If an item can be repaired, the Contractor shall submit a quotation for the repair to the Contracting Officer. The quotation shall be valid for thirty (30) days and shall include the following:

• Description of each discrepancy found.

• Number of man-hours per discipline required to complete each discrepancy.

• Parts costs.

• Total dollar amount for each discrepancy.

• Total dollar amount for complete list of discrepancies.

• Estimated TAT.

• Task Order and applicable Line Item.

3.7.3.3 The Contracting Officer will be responsible for reviewing the list of discrepancies and either accept, negotiate or decline the Contractor’s proposal. The Contracting Officer will provide a response to the quotation within twenty (20) business days after receipt. Additional work shall not be performed until the quotation is accepted and a modification to the task order is provided by the Contracting Officer. The Contractor will have turnaround time quoted for repair (plus the number of calendar days it takes the Contracting Officer to provide a response to the repair quotation) to complete the repairs and return the items to the Government. In the event that a quotation is declined by the Contracting Officer, the Contractor shall return the item “As-Is”. The Contractor will be authorized the firm fixed test and evaluation fees established in the order for items returned “As-Is”.

3.7.4 Failure Data Report

The Contractor shall submit a failure data report for each repaired component. This report may be in the contractor’s format, but shall include:

• National Stock Number (NSN)

• Part Number

• Serial Number

• Nomenclature

• Date of repair

• Task Order Number

• Line Item Number

• Description of repaired failure

• The USCG’s reported failure

• Listing of parts repaired and a listing of parts replaced

• Current Elapsed Time Indicator (ETI) hours

• Laser Range Finder (LRF) counts

• System software version

• Service start date/end date

3.7.4.1 The Contractor’s in-house work order may be used to satisfy this requirement if it includes the information requested above. This report shall be attached to the packing slip and shipped with the repaired component.

3.7.5 BER

The USCG typically considers an item BER when the cost to repair exceeds 60% of the price of a new unit; however, the USCG is not bound by that number and will make all final BER determinations. The USCG will provide disposition instructions IAW Section 18.1.1. The Contractor shall not dispose of an item until they have been notified by a written modification to the order. When returning the item to ALC, the items shall be clearly marked as “BER” with the supporting evidence.

4.0 Asset Management

4.1 Special Tools

Based on availability and operational needs, the Contractor shall loan, on a case-by-case basis, all special tools for accomplishment of field maintenance and field repair of ESS at no additional cost to the USCG. Special tools loaned to the USCG shall be returned within ten (10) business days after completion of the maintenance or field repair. Special tools may be transferred from one field unit to another field unit only after the prior action has been closed and another opened.

4.2 Field Inventory Maintenance

The USCG requires a 10% sparing level at all times. The Contractor shall maintain a spares inventory as required to support USCG ESS and to meet the shipping response times of this contract. The Contractor shall determine the inventory levels necessary to provide the most effective and efficient support to the USCG. The spares may be placed in field inventory at USCG operating units or retained in bonded storage at the Contractor’s facility. The current field inventory is listed in Attachment 4. The Contractor shall maintain spare inventory parts in RFI condition. It is the Contractor’s responsibility to ensure maintenance consumables, ESS, and LRUs are either readily available for use at each location or be able to supply the item within the time frames specified in Section 6.2 and 7.1.

4.2.1 The Contractor is responsible for all shipping costs to move parts from one location to another to meet their recommended inventory locations/levels. The balance of assets not required at USCG sites shall be maintained at the Contractor's facilities.

4.3 Changes to Field Inventory

The Contractor shall ensure that the Field Inventory list in Attachment 4 is current at all times by notifying the Contracting Officer when items are added or deleted. All changes to the Field Inventory list will be accomplished by modification to Attachment 4.

4.3.1 The USCG will advise the Contractor within fifteen (15) business days when there is a change in the mission status or operational sites being supported. The Contractor should use this information to make changes to the inventory locations and/or inventory levels that will improve the effectiveness and efficiency of support provided to the USCG. The recommended changes are dependent upon the continuing operational requirements for the services provided herein.

4.3.2 It is possible that the ESS and LRUs will undergo configuration changes during the life of this contract due to obsolescence and/or other issues. If this occurs, the Contractor shall notify the Contracting Officer in writing, requesting the disposition of any obsolete material within thirty (30) calendar days of the completion of each modification. Disposition instructions for the material will be provided via modification.

4.3.3 The COR will notify the Contractor if the USCG has developed a need to manage the utilization of any particular part or parts. When this occurs, the Contractor shall not ship or install any USCG managed parts without approval from the COR. The Contractor shall be responsible for shipping items within the time frames specified in Section 6.2 and 7.1, however the time will not start until the COR notifies the Contractor as to where the item should be shipped.

4.4 Purchases

The USCG may purchase spare ESS, components, or other items required to support the ESS.

Pricing for items that are not already established in the schedule will be negotiated at time of purchase. All ESS, components, or other items shall be from an OEM approved facility. All manufacturing shall be accomplished IAW OEM specifications and TOs.

4.5 Warranty

There will be no hourly charge for ESS covered by the manufacturer’s warranty. All ESS and components purchased under this contract shall be covered for a minimum of one (1) year after purchase by standard commercial warranty. The standard commercial warranty shall become effective upon USCG receipt and acceptance of the ESS or components.

4.6 Field Inventory Redistribution (Parts Pooling)

As a contingency, when no RFI ESS or LRUs are available, the USCG may support a part need by redistributing the field inventory from another USCG operating facility (when available) or by cannibalizing parts from available systems. This redistribution/cannibalization may occur without prior notification or approval from the Contractor. When parts are cannibalized from ESS, the ESS will change from RFI conditions to non-RFI and will no longer be considered an available spare ESS. The USCG will notify the Contractor of all cannibalizations of parts from available spare ESS. When possible, the USCG will also notify the Contractor of all redistribution of parts from one location to another. The Contractor shall be responsible for the shipment of any items that are redistributed due to a part shortage. If the USCG directs redistribution for their convenience, not due to a parts shortage, the USCG will be responsible for the shipping cost incurred.

4.7 Parts Catalog

The Contractor shall publish a commercial catalog of parts and repairs available to the USCG. These include, but are not limited to, the applicable spare parts and tooling price catalog, the commercial comprehensive support price revisions, and standard repair and exchange program pricing. The associated prices shall be based on the Contractor’s current commercial catalog minus best commercial discount, or the best commercial price (whichever results in the lowest price to the Government). The Contractor shall provide an electronic copy of all commercial price catalogs and revisions applicable to the ESS used on the USCG fleet to the Contract Specialist and the COR NLT fourteen (14) calendar days after date of contract award and NLT fourteen (14) calendar days after publication of updates.

4.8 Storage of Inventory

The USCG will provide storage (in an environment no less safe than the USCG would have for its own inventory) and storekeeping services for Contractor-owned inventory located at field unit(s). The USCG will maintain and provide parts usage information to the Contractor via access to Asset Maintenance Management Inventory System (AMMIS) (or similar system).

5.0 USCG Shipment of Units

5.1 Shipping Repairable Units

The USCG will test and ship repairable assets from USCG Air Station sites directly to the Contractor repair facilities. All ESS and components will be shipped from USCG Air Stations within fifteen (15) business days from the date of removal from the aircraft, with the exception of items coming from ALC’s Programmed Depot Maintenance (PDM) Line (50122). Such items will be shipped within seven (7) calendar days from the Julian Date designated on the applicable requisition. Testing will be accomplished as required by the manufacturer’s instructions. ESS specific test equipment shall be supplied by the Contractor. Non-RFI assets shipped from USCG sites to the Contractor's facility shall be shipped prepaid by the Contractor.

5.1.1 A failure is defined as a report by a member of the flight crew that a component failed to operate normally. If a component shows no faults during the manufacturer’s diagnostic test procedures it may be tested again on an aircraft. If the component is tested on a second aircraft and fails, the component will be shipped within fifteen (15) business days of removal from the second aircraft. Any component that is reported to have failed in service within 250 operating hours of a prior removal for failure will be returned to the Contractor after completion of the manufacturer’s testing.

5.1.2 The USCG will provide the following information for each non-RFI asset returned for maintenance:

• Date and time of failure

• Failure symptoms

• Reason for removal

• Status at time of failure (i.e. preflight, in-flight)

• NSN

• Part Number

• Serial Number of failed asset

• Serial Number of the replacement asset

• Aircraft tail number

• Number of hours since installation

5.1.3 For aircraft that are deployed or away from home station, the non-RFI component will be returned as expeditiously as possible to the home unit. The home unit will complete any required testing and ship to the Contractor. These components shall be shipped within fifteen (15) business days of receipt at the home unit.

5.2 USCG Directed Shipments

The USCG will provide a shipping notice advising of USCG directed shipments between Air Stations (IAW Section 4.6). As part of its management responsibility, the Contractor shall update inventory records based on the information provided.

6.0 Contractor Shipment of Assets

6.1 Shipping RFI Assets from Repair Facilities

The Contractor shall ship assets as necessary to maintain the minimum field inventory level specified in Attachment 4.

6.2 Contractor Shipment Timeframes

The Contractor shall ship RFI assets within the timeframes listed in Section 6.2.1 through 6.2.3. In the event the Contractor is unable to meet the required delivery schedule, the Contractor shall immediately notify the COR. The Contractor shall provide reasons for the delay, positive actions for overcoming the situation, and a firm date when the USCG RFI asset will be shipped. The Contractor shall provide shipment confirmation via email to the COR with applicable tracking numbers.

6.2.1 Priority 2 and 3

RFI assets shall be shipped, using the fastest means possible, NLT twenty-four (24) hours after notification of the requirement via AMMIS (or similar system) or the COR, if notification is received by 4:00 pm Eastern Time (ET), Monday through Friday. If notification is received after 4:00 pm ET on a Friday, the Contractor shall make every effort to ship the item within twenty-four (24) hours but shall ship the item no later than (NLT) 12:00 pm ET on the next business day.

6.2.2 Priority 5 and 6

RFI assets shall be delivered NLT five (5) business days after notification of the requirement via AMMIS (or similar system) or the COR, except requisitions from ALC's PDM Line (50122) which shall be delivered NLT fifteen (15) business days after notification by the USCG.

6.2.3 Priority 12 and 13

RFI assets shall be delivered NLT fifteen (15) business days after notification of the requirement via AMMIS (or similar system) or the COR.

7.0 Delivery Requirements

7.1 Government Required Delivery for Priced CLINs

The following table shows the required delivery for each priced CLIN listed in the schedule. Early deliveries, when appropriate, are desired and acceptable. The required delivery dates remain the same for all respective option period CLINs.

CLIN Item Description IAW PWS Section Due:

0001 ESS Comprehensive Support Multiple Continuously throughout the contract

0002 Other services/supplies required in support of ESS 1.2.4.1 As negotiated on individual task/delivery orders.

0003 SAFIRE Minor Repair 3.7.1 Will be determined at time of award.

0004 STARS III Minor Repair 3.7.1 Will be determined at time of award.

0005 SAFIRE Major Repair 3.7.2 Will be determined at time of award.

0006 STARS III Major Repair 3.7.2 Will be determined at time of award.

0007 Test and Evaluation Fee – SAFIRE 3.7.3.1 Will be determined at time of award.

0008 Test and Evaluation Fee – STARS III 3.7.3.1 Will be determined at time of award.

Joy Stick Control Unit (JCU)

NSN: 6110-01-HS1-9345

Part Number: 23857-203

4.4 NLT one hundred twenty (120) days after

receipt of order (ARO)

0010 JCU Bracket Part Number: 4132826 4.4 NLT one hundred twenty (120) days ARO

0011 JCU Mount Part Number: 29164-200 4.4 NLT one hundred twenty (120) days ARO

Turret Sensor Unit (TSU)

NSN: 6760-01-HS2-1886

Part Number: 23855-201

4.4 NLT one hundred eighty (180) days ARO

Control Electronics Unit (CEU)

NSN: 6760-01-HS2-1891

Part Number: 23856-201

4.4 NLT one hundred eighty (180) days ARO

Display Unit (DU)

NSN: 5821-01-HS1-9346

Part Number: 24202- 002

4.4 NLT one hundred twenty (120) days ARO

0015 Field Service Technical Support 8.0 As Needed

0016 Operator Training 9.1 As Required and determined on individual orders.

0017 Exclusion Proposal Labor Rate 12.4.2

Notify USCG immediately upon finding possible exclusion.

Proposal due within fifteen (15) calendar days after notification.

0018 Product Engineering Change Proposal 14.4

Proposal due within thirty (30) business days after notification that there is a need for a Product/Engineering Change Proposal.

0019 Optional Service Bulletins 14.5.1 Proposal due within thirty (30) calendar days after notification that USCG requires incorporation of an optional service bulletin 0020 Travel 21.0 As Required and based on actual cost

7.2 Government Required Delivery for Not Separately Priced (NSP) CLINs NSP CLINs represent items that are provided by the Contractor to the USCG at no additional cost.

The following table shows the required delivery for each NSP CLIN listed in the schedule. Early deliveries, when appropriate, are desired and acceptable. The required delivery dates and CLIN numbers remain the same throughout the contract period of performance.

CLIN Item Description IAW PWS Section

Due:

NSP01 Parts Catalog 4.7 NLT fourteen (14) calendar days after award NLT fourteen (14) calendar days after publication of updates

NSP02 Contractor Shipment of Assets 6.0

Priority 2 and 3: Shipped NLT twenty-four

(24) hours ARO Priority 5 and 6: Delivered NLT five (5) business days ARO Priority 12 and 13: Delivered NLT fifteen (15) business days ARO

NSP03 Meeting and Agenda Minutes 10.1.3

Draft Agenda – Fifteen (15) business days prior to the scheduled meeting.

Agenda – Seven (7) business days prior to scheduled meeting Meeting Minutes – Fifteen (15) business days after meeting

NSP04 Teardown/Evaluation Report 12.3 Shall be submitted with Exclusion Proposal

NSP05 Bi-weekly Support Report 15.1 Bi-weekly

NSP06 Trip Reports 15.8 NLT ten (10) business days following trip completion

NSP07 Configuration Management Report 14.1

NLT fifteen (15) calendar days after change NSP08 Service Bulletins 14.5 NLT ten (10) calendar days after receipt

NSP09 Component Repair Record

(CRR) 15.3

NLT five (5) business days following completion of the repair/overhaul/modification effort

NSP10 Government Property Reports 15.5 NLT the 20th of each month

NSP11 Report of Lost or Damaged Property 15.5.1 NLT ten (10) calendar days after the event

NSP12 Subcontracting Plan 15.7 Due one (1) month after receipt of intent to exercise an Option Period

NSP13 Technical Publications 16.4 NLT ten (10) calendar days after date of publication of updates

NSP14 Financial and Criminal Background Checks 17.4 As Required

NSP15 Insurance Certification 20.1 Within ten (10) business days of contract award

8.0 Technical Support

8.1 Field Service Technical Support

The USCG may require field service technical support outside the comprehensive ESS support on an as-needed basis. When specific field service technical support is required, the Government will submit a Request for Proposal (RFP) to the Contractor. The Contractor shall, within thirty (30) calendar days respond with a firm fixed priced proposal which includes a breakdown of hours and materials, using the contractual composite rate established in CLIN 0015 (and the corresponding option period CLINs).

Subject to negotiation, the Contracting Officer will issue a task order, authorizing the Contractor to proceed.

8.2 Technical support shall be rendered by personnel familiar with the USCG’s use of ESS, the Configuration Maintenance Management (CMM) system and any/all technical documents related to ESS. Familiarity with USCG directives and publications is desired. Technical personnel may be required to interface with other Contractors required by the Government in support of aviation upgrade programs conducted by the USCG.

8.3 To provide support, Contractor personnel may be required to travel to various USCG units within the U.S., its possessions and other locations to assist with troubleshooting, training, damage evaluation or salvage operations as required. The travel will be established on individual task orders.

9.0 Training

9.1 Operator Training

The Contractor shall provide comprehensive training which covers operator use, maintenance, trouble-shooting and in-flight geo-position calibration on an as-needed basis. The Contractor shall be responsible for developing visual presentations to cover complete operation of the ESS, including all modes and functions such that user efficiency is maximized. Training shall also include procedures required by the applicable MPCs for performing geo-point calibration.

9.2 The Contractor shall ensure that training is conducted by personnel thoroughly knowledgeable in every operational facet of the ESS. The firm fixed prices in CLIN 0016 (and the corresponding option period CLINs) shall cover a minimum of three (3) day training events with a class size limit of no more than twenty (20) personnel. The USCG does not guarantee that every class will be filled and reserves the right to order/fund training at its discretion. Travel associated with training will be reimbursed IAW Section 21.0.

10.0 Support Coordination

10.1 PMR

An annual program status meeting, termed a PMR, is required under this contract. The PMR will be held in person, with the meeting location rotating between the ALC and the Contractor’s facility. In the event that the USCG cannot support travel to the Contractor’s facility, the meeting will be held via teleconference. If the Contractor determines that it is in their best interest to travel to the USCG’s facility in lieu of a teleconference, this will be accommodated at no additional cost to the USCG and will not change the PMR schedule. If the USCG determines that it is in their best interest to travel to the Contractor’s facility for any PMR, the USCG will coordinate with the Contractor. This will be on an as required basis and will not change the PMR schedule. Travel will not be authorized for the Contractor (or its employees) to attend PMRs.

10.1.1 Additional meetings will be held on an as-needed basis via teleconference. These meetings can be requested by either the USCG or the Contractor and will include members of the Integrated Product Team, as required.

10.1.2 The Contractor shall report all performance metrics and the status of on-going continuous improvement efforts at all PMRs. Changes to PMR requirements may be initiated by either the Contractor or the Contracting Officer with the final decision resting with the Contracting Officer.

10.1.3 The PMR agenda will normally include the following elements: performance metrics, status of action items, system usage projections, adequacy and distribution of the spares inventory and field maintenance tasks, and current/past contractual issues. The Contractor shall submit a draft agenda to the USCG Contracting Officer at least fifteen (15) business days prior to the scheduled meeting for USCG review and approval. Once agreed upon by both parties, the Contractor shall provide the final agenda at least seven (7) business days prior to the scheduled meeting date. The Contractor shall take minutes at each meeting and submit them to the Contracting Officer within fifteen (15) business days after the meeting for review and concurrence.

11.0 Performance Metrics

11.1 Quality Assurance Surveillance Plan (QASP)

This PWS and the QASP found in Attachment 5 detail the performance standards and Acceptable Quality Levels (AQL) the Contractor is required to meet. Failure to meet the performance standards/AQL may result in a disincentive to the Contractor. The performance measurements are detailed in the QASP.

12.0 Exclusions from the Comprehensive Support Pricing

12.1 Excluded Services

The Contractor shall not be obligated to overhaul/repair a USCG ESS under the comprehensive support pricing provisions if any of the following conditions exist:

• Fire or explosion: Failure or damage to any portion of the ESS or any related component caused by fire or explosion, except when the fire or explosion resulted from a failure of the ESS or any related component and the failure was not attributed to USCG negligence.

• Submersion: Failure or damage to any portion of the ESS or any related component caused by water submersion, except when the submersion resulted from a failure of the ESS or any related component and the failure was not attributed to USCG negligence.

• Crash/Impact Damage: Failure or damage to any portion of the ESS or any related component caused by crash or impact damage, except when the damage resulted from a failure of the ESS or any related component and the failure was not attributed to USCG negligence.

• Combat Actions: Failure or damage to any portion of the ESS or any related component caused by damage during combat actions.

• Mishandling: Damage to any portion of the ESS caused by USCG’s negligent handling, preservation, transportation, testing, adjustment, or maintenance action that was not IAW the applicable terms and conditions of this contract.

• Unusual Environmental Damage: Damage to any portion of the ESS beyond that which is defined as normal in Section 12.1.1 and which is due to documented USCG operations in an abnormal operating environment. An abnormal operating environment would include operating in environments not typical to normal USCG operations such as environments where significant quantities of sand or fine solid particles are ingested, i.e. beach landing, volcanic ash, dust storm activity.

12.1.1 The conditions, except acts of God, apply to loss or damage occurring on locations other than those owned and/or controlled by the Contractor, or occurring while the assets are not under the Contractor’s possession or custody. Notwithstanding the foregoing, the Contractor is responsible for any damage caused by acts of God while the assets are in the custody or control of the Contractor that could have been prevented through the use of reasonable precautions to protect the assets.

12.1.2 Aircraft crash damaged components may be sent directly from the crash site for teardown and evaluation.

12.2 Exceptions

The items listed in Sections 12.2.1 through 12.2.3 are not considered exclusions to the comprehensive support rate.

12.2.1 USCG aircraft are used primarily around salt water at low altitude for search and rescue missions. Corrosion is to be anticipated and is considered normal for the aircraft. Corrosion/erosion does not constitute unusual damage and therefore does not qualify as an exclusion. Corrosion and/or erosion present on ESS and components, or parts thereof, is covered as part of the comprehensive support rate when the ESS has been operating in normal operating environments and it is evidenced that OEM maintenance manual procedures have been routinely performed and provided the ESS has not experienced water immersion or submersion. Equipment that is repaired and returned to service shall be corrosion free on all visible surfaces, hardware and connectors.

12.2.2 Water intrusion due to weather, rotor wash or aircraft cleaning shall not qualify as grounds for an exclusion.

12.2.3 IAW Section 22.4, shipping is the Contractor’s responsibility and is not grounds for an exclusion, unless items were improperly packaged by the USCG. The Contractor shall notify the COR immediately upon identification of potential shipping damages. Each instance of shipping damages will be evaluated on a case-by-case basis. The Contracting Officer will issue any final decision regarding shipping damages.

12.3 Teardown/Evaluation Report

If the Contractor considers a component to be a candidate for an exclusion, the Contractor shall immediately notify the Contracting Officer and the COR (verbal notification shall be confirmed in writing). For each component identified by the Contractor as a potential exclusion under this contract, the Contractor shall prepare a report documenting the reason for the potential exclusion; specify the part(s) incurring damage; and disposition of the part(s) (i.e. repaired or scrapped) as a result of the exclusion. The report shall be submitted to the Contracting Officer and the COR with the exclusion proposal identified in Section 12.4 as soon as possible, but NLT ten (10) business days after the potential exclusion is identified. A copy of each report shall be retained on file at the Contractor’s depot facility for the entire duration of this contract (including options, if exercised), and may be viewed/copied by USCG personnel upon request.

12.3.1 Exclusion Impact Damage Repair

A repair for impact damage will be required when the ESS is damaged from…