Attachment_A-PWS QASP.pdf

USCG Aviation Training Center (ATC) Mobile MH-65 Aircraft Maintenance Services Performance Work Statement (PWS) &

Quality Assurance Surveillance Plan (QASP)

HSCG23-16-R-AHH005 | Attachment A ATC Mobile PWS & QASP

PERFORMANCE WORK STATEMENT (PWS)

1.0 Project Title

USCG Aviation Training Center (ATC) MH-65 Aircraft Maintenance Services

2.0 Background

The H-65 Dolphin is the United States Coast Guard’s (USCG) Short-Range Recovery (SRR) helicopter, which has been in operation since 1984. It has undergone four incremental modernization and capability upgrades to extend the expected service life. The final incremental upgrade adds significant aircraft maintenance manpower requirements to an already limited workforce at the USCG Aviation Training Center (ATC) Mobile, AL. Additional airframes will be assigned to the training command creating surge-type aircraft maintenance requirements. This supplemental maintenance support is crucial to ensure the training mission at the ATC is conducted safely and efficiently.

3.0 Scope

For the entire duration of this contract, the Contractor shall provide trained and qualified personnel to perform the required Aircraft Maintenance Services and all support necessary to meet the requirements listed in this PWS. Examples of support include, but not limited to: scheduled and unscheduled aircraft maintenance, repair and maintenance of aircraft systems and sub-systems, flight inspections, and inspection, overhaul and repair of Aviation Life Support Equipment (ALSE).

4.0 Applicable Documents/Directives

The Contractor will have access to Government owned technical documents throughout the period of performance of this contract. Applicable documents will include USCG aircraft maintenance policies and procedures, technical manuals and maintenance procedure cards.

5.0 Performance Requirements

The performance requirements and performance standards will set forth the expected outcomes (objectives) of the contract, the service(s) required of the contractor to attain the objectives, a series of performance standards per requirement, and a Quality Assurance Surveillance Plan (QASP) that describes how the government will survey, observe, test, evaluate and document the contractor’s performance in meeting the critical performance standards identified in the PWS. The QASP is not an exclusive remedy and inclusion of the QASP does not preclude the Government from using any other remedy available by law or contract terms, including reduction in payment or termination of services in accordance with any contract clause. The QASP is provided in Attachment A.

5.1 Contractor Personnel

All services provided under this PWS shall be performed by Contractor employees fully qualified in the relevant profession, trade or field, and holding any licenses required by law. The Contractor shall maintain records for all personnel hired under this contract. At a minimum, the Contractor shall maintain records that document that personnel hired met the minimum qualifications of the position prior to commencing work. These records shall be made available to the Contracting Officer or designee upon request. The contractor shall provide personnel with the following minimum capability:

Ability to read, write, speak and understand English fluently.

Shall be citizens of the United States (U.S.)

Ability to obtain and maintain a Secret security clearance.

Ability to obtain a Common Access Card (CAC) Hold a current Airframe and Power Plant (A&P) license and proof of recent aircraft mechanic experience within the last twelve (12) months.

All Contractor personnel shall be in place not later than 8 calendar days after contract award. Qualified includes personnel with the ability to obtain and maintain a Secret security clearance and the ability to obtain a Common Access Card (CAC). A CAC is required to access USCG standard computer workstations and multiple CAC enabled information systems to include Technical Manual Application System (TMAPS) and the Aviation Logistics Maintenance Information System (ALMIS).

5.1.2 Key Personnel

Before replacing any individual designated as Key by the Government, the Contractor shall notify the Contracting Officer no less than 15 business days in advance, submit written justification for replacement, and provide the names and qualifications of any proposed substitute(s). All proposed substitutes shall possess qualifications equal to or superior to those of the Key person being replaced. The Contractor shall not replace Key personnel without acknowledgment from the Contracting Officer. The Government may designate additional Contractor personnel as Key at the time of award.

5.1.2.1 Project Manager. The Contractor shall provide a Project Manager who shall be responsible for all Contractor work performed under this contract. The Project Manager is further designated as Key to the Government (see 5.1.2). The Project Manager shall be a single point of contact for the Contracting Officer and the Contracting Officer’s Representative (COR). It is anticipated that the Project Manager shall be one of the senior level employees provided by the Contractor for this work effort. The Project Manager shall have a minimum of 10 years experience in Program or Project Management. The Contractor shall provide an offsite Project Manager and Alternate Project Manager at no additional cost to the Government who shall be responsible for the oversight of all Contractor work performed under this PWS. The name and qualifications of the Project Manager and Alternate Project Manager shall be provided to the Government as part of the Contractor’s proposal. During any absence of the Project Manager, the alternate shall have full authority to act for the Contractor on all matters relating to work performed under this contract. The Project Manager and Alternate Project Manager shall be able to read, write, speak and understand English. The Project Manager or Alternate Project Manager shall be available to the COR via telephone between the core working hours as indicated in Section 11.3, and shall respond to a request for discussion or resolution of technical problems within two (2) hours of notification.

5.2 Contractor Personnel Qualifications

5.2.1 Aircraft Mechanic I Position Qualifications

Five (5) years experience as a licensed A&P mechanic with at least (3) years experience working on rotorcraft similar to the H-65.

a) Possess extensive knowledge of a wide variety of parts, components, and complex assemblies associated with aircraft systems.

b) Because of the complicated ways in which these major assemblies, systems, and surfaces are installed, fit, and work together, must have more ability to rig, function test, or troubleshoot the systems; determine when they are operating properly or whether portions of the system must be repaired or replaced; and the type and extent of adjustment and alignment needed.

c) Have knowledge of the makeup, operation, installation, and adjustment of a variety of major interrelated and/or integrated aircraft systems, subsystems, and assemblies such as fuel and hydraulic systems, flight control systems, instrumentation systems, engines, landing gear assemblies, airframe, and control surfaces.

d) Have skill in the use of standard and specialized tools and the equipment of the trade including fixtures, templates, scales, test stands and external power sources.

e) Ability to read and understand data and settings from cockpit instruments and gauges.

f) Have knowledge of activity supply procedures to be able to initiate requisitions for needed parts and supplies and have a thorough knowledge of the publication order system to obtain the most up-to-date technical manuals and to propose changes to publications when they find a discrepancy.

g) Ability to read, understand and apply trade or administrative guides such as technical manuals, technical orders, blueprints, sketches, and other related documents.

h) Ability to, reach, bend, walk, pull, sit, stand, crouch, stoop, kneel and stretch for prolonged periods of time. Frequently lift parts and equipment that weigh up to 9 kilograms (20 pounds). Occasionally, may lift and carry items that weigh about 23 kilograms (50 pounds) with mechanical lifting devices or assistance from other workers, if required.

i) Ability to work in cramped, awkward and strained positions or to climb ladders, work platforms, scaffolding and aircraft structures.

j) Capability to work in regulated areas with toxic materials present including hexavalent chromium and cadmium. This will include use of Personal Protective Equipment (PPE) such as protective clothing, etc.

k) Knowledge, skill and ability to follow appropriate safety procedures common to the trade.

l) Knowledge of specific hazardous materials and hazardous wastes procedures is necessary, including the proper fitting and usage of protective gear and completion of related training.

m) Technical capability/experience with aircraft, airframes, components, and substructures. Should include maintenance of primary, secondary, and tertiary structures.

n) Ability to conduct research using USCG data systems such as Technical Manual Application System

(TMAPS) or similar type systems.

o) Ability to access and navigate the Aviation Logistics Maintenance Information System (ALMIS).

p) Familiarity with Original Equipment Manufacturer (OEM) manuals or similar manuals with the ability to research maintenance history, procedures and component limitations is desired.

q) Technical capability to deal with aircraft upgrades and aging aircraft sustainment issues. Experience with new component integration and developing repair or replacement strategies for airframes, components, and/or substructures.

5.2.2 Aviation Life Support Equipment (ALSE) Inspector/Maintainer Position Qualifications

NOTE

In accordance with COMDTINST M13520.1C, only graduates of USCG Aviation Survival Technician School are authorized to inspect, maintain, and modify Coast Guard Aviation rescue and survival equipment.

At least three (3) years experience inspecting, maintaining and modifying aviation rescue and survival equipment similar to that being supported is required. Five (5) years experience is desired.

a) Possess extensive knowledge of a wide variety of ALSE parts, components, and complex assemblies associated with aircraft systems.

b) Ability to rig, function test, or troubleshoot the ALSE systems; determine when they are operating properly or whether portions of the system must be repaired or replaced; and the type and extent of repair needed.

c) Have knowledge of the makeup, operation, installation, and adjustment of USCG ALSE equipment installed on MH-65.

d) Have skill in the use of standard and specialized tools and the equipment of the trade including fixtures, templates, scales, and test stands.

e) Have knowledge of activity supply procedures to be able to initiate requisitions for needed parts and supplies and have a thorough knowledge of the publication order system to obtain the most up-to-date technical manuals and to propose changes to publications when they find a discrepancy.

f) Ability to read, understand and apply trade or administrative guides such as technical manuals, technical orders, blueprints, sketches, and other related documents.

g) Ability to, reach, bend, walk, pull, sit, stand, crouch, stoop, kneel and stretch for prolonged periods of time. Frequently lift parts and equipment that weigh up to 9 kilograms (20 pounds). Occasionally, may lift and carry items that weigh about 23 kilograms (50 pounds) with mechanical lifting devices or assistance from other workers, if required.

h) Ability to work in cramped, awkward and strained positions or to climb ladders, work platforms, scaffolding and aircraft structures.

i) Capability to work in regulated areas with toxic materials present including hexavalent chromium and cadmium. This will include use of Personal Protective Equipment (PPE) such as protective clothing, etc.

j) Knowledge, skill and ability to follow appropriate safety procedures common to the trade.

k) Knowledge of specific hazardous materials and hazardous wastes procedures is necessary, including the proper fitting and usage of protective gear and completion of related training.

l) Ability to conduct research using USCG data systems such as Technical Manual Application System

(TMAPS) or similar type systems.

m) Ability to access and navigate the Aviation Logistics Maintenance Information System (ALMIS)

n) Familiarity with Original Equipment Manufacturer (OEM) manuals or similar manuals with the ability to research maintenance history, procedures and component limitations is desired.

5.2.3 Aircraft Mechanic II Position Qualifications

Five (5) years experience as a licensed A&P mechanic with at least (3) years experience working on rotorcraft similar to the H-65.

a) Have a thorough knowledge of aircraft structural repair procedures and corrosion related repairs and corrosion control treatments.

b) Have a thorough knowledge of corrosion preventative coatings and compounds.

c) Broad knowledge of aircraft sheet metal/structural/composite modifications and repair.

d) Possess extensive knowledge of a wide variety of parts, components, and complex assemblies associated with aircraft systems.

e) Have a thorough knowledge of aircraft unique tools such as torque wrenches, dial indicators, micrometers, sheet metal brakes and sheers, composite repair tools and procedures.

f) Ability to demonstrate work methods and techniques.

g) Have skill in the use of standard and specialized tools and the equipment of the trade including fixtures, templates, scales, test stands and external power sources.

h) Have knowledge of activity supply procedures to be able to initiate requisitions for needed parts and supplies and has a thorough knowledge of the publication order system to obtain the most up-to-date technical manuals and to propose changes to publications when they find a discrepancy.

i) Ability to read, understand and apply trade or administrative guides such as technical manuals, technical orders, blueprints, sketches, and other related documents.

j) Ability to, reach, bend, walk, pull, sit, stand, crouch, stoop, kneel and stretch for prolonged periods of time. Frequently lift parts and equipment that weigh up to 9 kilograms (20 pounds). Occasionally, may lift and carry items that weigh about 23 kilograms (50 pounds) with mechanical lifting devices or assistance from other workers, if required.

k) Ability to work in cramped, awkward and strained positions or to climb ladders, work platforms, scaffolding and aircraft structures.

l) Capability to work in regulated areas with toxic materials present including hexavalent chromium and cadmium. This will include use of Personal Protective Equipment (PPE) such as protective clothing, etc.

m) Knowledge, skill and ability to follow appropriate safety procedures common to the trade.

n) Knowledge of specific hazardous materials and hazardous wastes procedures is necessary, including the proper fitting and usage of protective gear and completion of related training.

o) Technical capability/experience with aircraft, airframes, and substructures. Should include maintenance of primary, secondary, and tertiary structures.

p) Ability to conduct research using USCG data systems such as Technical Manual Application System

(TMAPS) or similar type systems.

q) Ability to access and navigate the Aviation Logistics Maintenance Information System (ALMIS)

r) Familiarity with Original Equipment Manufacturer (OEM) manuals or similar manuals with the ability to research maintenance history, procedures and component limitations is desired.

6.0 Contractor Personnel Tasking

6.1 The Aircraft Mechanic I will receive tasking verbally and/or via email from the maintenance shift supervisor, engineering officer, or watch captain. The Aircraft Mechanic I shall perform the following tasks:

6.1.1 Perform all scheduled and unscheduled maintenance, including heavy maintenance.

6.1.2 Perform pre-flight, thru-flight and post-flight inspections in accordance with applicable Maintenance Procedure Cards (MPCs).

6.1.3 Repair and maintain various mechanical, electrical, hydraulic and systems on the MH-65.

6.1.4 Repair and maintain various electrical, communication, navigation, and flight systems, sub-systems, and equipment.

6.1.5 Repair and maintain structural, power plant, and rotor systems.

6.1.6 Perform flight line maintenance of assigned and transient operational aircraft, including functional testing, troubleshooting, and repairing all airframe mechanical systems, or post assembly checkout, adjustment, and repair of overhauled and modified aircraft to prepare for and correct deficiencies found on functional flights.

6.1.7 The mechanic will be required to follow work orders, as assigned.

6.1.8 Check a variety of complex technical guides to ensure they include up-to-date changes.

6.1.9 Report errors and poorly presented or confusing information to the designated shift supervisor for resolution.

6.1.10 Demonstrate or explain proper techniques, method of operation, and safety practices.

6.1.11 Observe performance and work with the employee, leader, or supervisor to resolve problems.

6.1.12 Maintain a clean and safe work area.

6.1.13 Clean, lubricate, and maintain tools and equipment.

6.1.14 Transport, store, or use hazardous wastes and materials (HAZMAT) during operations.

6.1.15 Perform Maintenance Procedure Cards (MPC) steps and accurately complete MPC forms.

6.1.16 Accurately input data into Aviation Logistics Maintenance Information System (ALMIS) or maintenance logs books, as directed by the designated shift supervisor. .

6.2 The ALSE Inspector/Maintainer will receive tasking verbally and/or via email from the Swimmer Chief, Senior Chief, or shift supervisor. The ALSE Inspector/Maintainer shall perform the following tasks:

6.2.1 Perform inspections of Inflatable Equipment, Survival Equipment & Survival Kits, Rescue

Equipment, Protective Equipment, and Helicopter Rescue Swimmer Equipment at specified intervals on the MH-65.

6.2.2 Perform inspection, overhaul and repair procedures for all scheduled and unscheduled Inflatable equipment, Survival Equipment & Survival Kits, Rescue Equipment, Protective Equipment, and Helicopter Rescue Swimmer Equipment as required.

6.2.3 The mechanic will be required to follow work orders, as assigned.

6.2.4 Check a variety of complex technical guides to ensure they include up-to-date changes.

6.2.5 Report errors and poorly presented or confusing information to the designated shift supervisor for resolution.

6.2.6 Demonstrate or explain proper techniques, method of operation, and safety practices.

6.2.7 Observe performance and work with the employee, leader, or supervisor to resolve problems.

6.2.8 Maintain a clean and safe work area.

6.2.9 Clean, lubricate and maintain tools and equipment.

6.2.10 Transport, store, or use hazardous wastes and materials (HAZMAT) during operations.

6.3 The Aircraft Mechanic II will receive tasking verbally and/or via email from the maintenance shift supervisor, engineering officer, or watch captain. The Aircraft Mechanic II shall perform the following tasks:

6.3.1 Perform all scheduled and unscheduled corrosion related maintenance.

6.3.2 Perform all Aviation Logistic Center (ALC) approved structural and composite repairs.

6.3.3 Repair and maintain various mechanical, electrical, hydraulic and systems on the MH-65.

6.3.4 Repair and maintain various electrical, communication, navigation, and flight systems, sub-systems, and equipment.

6.3.5 The mechanic will be required to follow work orders, as assigned.

6.3.6 Check a variety of complex technical guides to ensure they include up-to-date changes.

6.3.7 Report errors and poorly presented or confusing information to the designated shift supervisor for resolution.

6.3.8 Demonstrate or explain proper techniques, method of operation, and safety practices.

6.3.9 Observe performance and work with the employee, leader, or supervisor to resolve problems.

6.3.10 Maintain a clean and safe work area.

6.3.11 Clean, lubricate and maintain tools and equipment.

6.3.12 Transport, store, or use hazardous wastes and materials (HAZMAT) during operations.

6.3.13 Perform Maintenance Procedure Cards (MPC) steps and accurately complete MPC forms.

6.3.14 Accurately input data into Aviation Logistics Maintenance Information System (ALMIS) or maintenance logs books, as directed by the designated shift supervisor.

6.4 Inspection and Acceptance Criteria

All work is subject to Government Quality Assurance (QA) review in process and upon completion for compliance with requirements, instructions, specifications, shop practices and procedures. Any work that is considered unsatisfactory shall be corrected at no additional cost to the USCG. Work will not be accepted by the Government until the QA inspector considers all work complete and acceptable.

7.0 Performance Standards

Performance Standards establish the expected levels of performance and Acceptable Quality Levels (AQL) the contractor is required to meet. A Quality Assurance Surveillance Plan (QASP) will be used by the government to monitor performance standards & objectives.

8.0 Incentives:

Please reference the QASP.

9.0 Deliverables and Delivery Schedule

9.1 Kick-Off Meeting

The Contractor shall attend a Kick-Off Meeting with the Contracting Officer and the COR not later than one week after the date of award. The purpose of the Kick-Off Meeting, which will be chaired by the Contracting Officer, is to discuss technical, administrative, and contracting objectives of the task orders awarded under this PWS. The Kick-Off Meeting will be held at the Government’s facility at ATC Mobile. The contractor will provide a draft agenda 3 days prior to the meeting, a final agenda at the start of the meeting, and deliver formal meeting minutes one week after the meeting.

9.2 Monthly Activity Report

The Contractor shall submit a monthly activity report to the COR consisting of:

• Hours expended per labor category.

• Number of days each contractor employee was absent due to vacation, sick leave, personal leave or training. The report shall also include a running total of how many days the employee has been absent due to contractor paid time off (vacation, sick or personal leave).

• Status of any personnel changes incurred during performance period.

• Any work that is considered unsatisfactory by the Government QA inspector during this period.

Section 6.4

• All unusual problems, issues reported, or unresolved issues encountered by the Contractor in performance of this contract during this period.

The Monthly Activity Report is due no later than (NLT) the 10th of each month.

9.3 Delivery Schedule

ITEM DELIVERABLE FREQUENCY DELIVERABLE DUE

9.1 Kick Off Meeting Once One week after contract award

9.1 Meeting Minutes Once One week after kick off meeting

9.2 Monthly Activity Report Monthly NLT 10th of each month

10.0 Government Furnished Equipment and Property

The Government will furnish limited Equipment and Property as described in Section 10.1 and Section

10.2. The use of all property is authorized only for official Government business and shall only be used in the performance of this contract. The Contractor shall return the all furnished equipment to the Government in the same condition as received, fair wear and tear excepted.

10.1 Government Furnished Equipment (GFE)

The USCG will provide all necessary tools and Ground Support Equipment (GSE) to be used by the contract employees. These items shall be maintained IAW with all applicable local unit and Coast Guard instructions and procedures. The GFE and GSE required to perform the tasks in this PWS are listed in USCG technical documents 32H-65D2 - Illustrated Tool and Equipment Manual; PG-85-00-310-A, Aviation Life Support Equipment Systems Process Guide; and PG-85-00-150-A, Aeronautical Support Equipment Process Guide.

10.1.1 In the event that a tool is lost or is identified as missing, immediate notification shall be made IAW existing ATC instructions. Should the tool not be located, the COR shall be notified and will submit a report to the Contractor within two (2) business days of the discovery. The Contractor shall reimburse the Government for the cost of the replacement of the tool.

10.2 Government Furnished Property

The Government will provide suitable workspace (including hangar and desk space), adequate furniture, consumables, and reasonable access to telecommunications devices and computer equipment for the technical representative at no cost to the Contractor provided that:

• Contractor employees use the telecommunications devices long distance services for bonafide business only.

• The work space, office furniture and office equipment used by the Contractor employees sustain only damages attributed to normal wear and tear.

• If damages are sustained that are determined to exceed the limits that exceed normal wear and tear, the COR will submit a report to the Contractor. The Contractor shall reimburse the Government for replacement costs of the office furniture and/or repair of the work space.

10.2.1 Utilizing Electronic Mail (E-Mail)

When Contractor personnel send E-mail as part of their contract performance or related contract matters, they shall include their first and last name, E-mail address, and the name of their employer. Contractors that have access to Government email and other on-line systems shall have user IDs that call attention to their special status (by indicating Contractor (CTR), or the company name, for example, after their given name in the user ID on the system). The use of E-mail is for bona fide business only. In the event of violation of this provision, the USCG will take appropriate action IAW Federal Law (Title 18 U.S.C. 1030 et seq).

The COR or Alternate COR, shall ensure that accounts established in Government E-mail systems for prime or subcontractor personnel shall identify individuals as Contractor personnel in the address book display and on the individual’s E-mail. Detailed properties for the account shall include the name of the individual’s employer and the name of the customer for the contract. The USCG’s information assurance security officer that established the account shall be notified immediately when a Contractor employee is no longer performing duties that require an account in the Government E-mail system.

11.0 Place of Performance

The work specified in this PWS shall be performed at USCG Aviation Training Center (ATC) Mobile, 8501 Tanner Williams Rd., Mobile, AL 36608-8322. The Contractor shall provide these services for the MH-65 Aviation Engineering Department.

The Government reserves the right to require Contractor personnel to “sign-in” upon entry and “sign-out” upon departure from the Government facilities. Certain Government agencies may have security requirements, which necessitate the use of building access passes. No direct charges to any order or order issued under a contract may be made for personnel or facility security clearances.

11.1 Worksite Conditions

Work areas are in hangars, inside and/or outside subject to noise, dust, heat, cold, and inclement weather.

Inside areas are usually adequately lighted, ventilated, and heated. Exposure to the possibility of cuts, burns, shocks, strains, abrasions, bruises, falls, broken bones, and eye or skin irritation. Unpleasant conditions from dirt, solvents, fuel, toxic fumes, grease, and gases may be present. Floor surfaces may be wet, oily, or slippery. The Contractor shall provide all site safety gear for the worksite, including all appropriate PPE required to comply with all federal, state, and local worker safety requirements PPE includes, but is not limited to, ear plugs, face shields, gloves, safety shoes, and safety glasses. Air-breathing equipment, hats, gloves, and coveralls may be required when working with hazardous materials or hazardous wastes.

11.2 Environmental, Safety, And Occupational Health (ESOH)

The Contractor is solely responsible for compliance with all federal, state and local laws, including but not limited to the Occupational, Safety and Health Act (OSHA) (Public Law 91-596) and the resulting standards, OSHA Standard 29 CFR 1910 and any USCG Instructions as applicable, and the protection of their employees. Note: USCG Instructions are annotated because many of the USCG standards exceed the OSHA standard criteria. If a conflict is noted, the most stringent requirement takes precedence. The Government shall assume no liability or responsibility for the Contractor's compliance or non-compliance with such requirements. In addition, the Contractor is required to flow down the safety requirements/specifications to all subcontracts/subcontractors. Safety requirements listed herein that do not concern Contractor’s operations or services shall be considered self-deleting as mutually agreed by the Contracting Officer and the Contractor.

The Contractor shall ensure their employees are made aware that the performance of these services will occur in industrial areas. The industrial complex at ALC has the potential to expose workers to hazardous materials, which may include, but is not limited to hexavalent chromium, cadmium, beryllium, lead and others. Areas where exposures are expected to exceed the permissible exposure limits set by 29 CFR 1910 Occupational Safety and Health Standards, Subpart Z - Toxic and Hazardous Substances are clearly marked as regulated areas. There may also be contact hazards with these materials during cleanup of dust, metal shavings, etc. The Contractor shall ensure proper protective measures are taken to ensure contracted employees are protected from these hazards.

The Contractor shall be subject to safety inspections of its work sites by the Government. Contractor safety records shall be available upon request by the Contracting Officer. The Contractor shall be liable for, and shall indemnify and hold harmless the USCG against, all actions or claims pertaining to the “personal” safety requirements of employees. The Contractor shall provide all personal protective equipment (respiratory protection, hearing protection, gloves, steel-toed shoes, safety glasses, protective clothing, etc.). In addition, the Government is not responsible for medical examinations, hearing testing, substance abuse testing, or any other type of testing for Contractor employees.

11.3 Work Hours

Core work hours are Monday through Friday from 0730-1600 (1st Shift) and 2330-0800 (Mid Shift) Central Standard Time. However, in order to support the USCG’s operational schedule and aircraft availability, the work hours for the Contractor employees under this contract may fall outside of the standard eight (8) hour day, Monday through Friday and may include weekends and occasionally night work. Contractor employees shall work no more than forty (40) hours per week (from Sunday to Saturday).

The COR will attempt to notify the Contractor a minimum of 14 days prior to changes in the Contractor employees standard work schedule. However, due to the USCG’s ever changing operational schedule, the 14 day notice may not be possible.

11.4 Federal Holidays

Contractor personnel will not perform work on observed Federal holidays. Government holidays are: New Year’s Day, Martin Luther King Day, Presidents Day, Memorial Day, Fourth of July, Labor Day, Columbus Day, Veteran’s Day, Thanksgiving Day, Christmas Day, and/or any other day designated by the President’s Proclamation.

11.5 Unit Shutdowns

Unit shutdowns may be planned or unplanned. During a unit shutdown, ATC Mobile is closed for business and contractors are not allowed onsite. Planned unit shutdown days will be determined in advance by the ATC Mobile Command. Unplanned unit shutdown time (i.e. inclement weather, etc.), not normally exceeding twenty (20) hours per employee per year, will occur on an as needed basis. The Contractor will be notified as soon as possible of any unit shutdown times; however during times of inclement weather, Contractors will be advised to monitor the inclement weather number at (251) 441- 5145 for information on unit shutdowns.

The Government may opt to modify the work schedule to make up for time lost due to Federal Holidays described in Section 11.4 or unit shutdowns described in Section 11.5. The COR will notify the Contractor as soon as possible of any schedule changes for Federal Holidays or Unit Shutdowns.

12.0 Period of Performance

The period of contract performance includes one (1) twelve (12) month base period and, if exercised, four

(4) one-year option periods. Aviation Maintenance personnel performing under this PWS will be phased-in based on scheduled MH-65 aircraft deliveries to the ATC. This surge-type support will be requested by the COR 30-days in advance of aircraft estimated delivery dates to ensure personnel are properly trained and familiar with aviation engineering operations, processes, and procedures.

Period of Performance From To Base Period (12 Months) Award 12 months Option Year 1 (if exercised) 1 year after expiration of base period Option Year 2 (if exercised) 1 year after expiration of option period 1 Option Year 3 (if exercised) 1 year after expiration of option period 2 Option Year 4 (if exercised) 1 year after expiration of option period 3

13.0 Security

Contractor access to classified information is not currently required under this contract. However, Contractor access to Sensitive But Unclassified (SBU) / For Official Use Only (FOUO) is required under this contract. Contractor employees shall safeguard this information against unauthorized disclosure or dissemination in accordance with DHS MD 11042.1, Safeguarding Sensitive But Unclassified (For Official Use Only) Information. The Contractor shall ensure that all Contractor staff complete and file a non-disclosure agreement (DHS Form 11000-6) with the COR.

DHS's policies and procedures on contractor personnel security requirements are set forth in various management directives (MDs). MD 11042.1, Safeguarding Sensitive but Unclassified (For Official Use Only) Information describes how contractors must handle sensitive but unclassified information. MD 4300.1, entitled Information Technology Systems Security, and the DHS Sensitive Systems Handbook, prescribe the policies and procedures on security for Information Technology resources. Compliance with these policies and procedures, any replacement publications, or any other current or future DHS policies and procedures covering contractors specifically, is required in all contracts that require access to facilities, IT resources or sensitive information. The contractor shall not use or redistribute any DHS information processed, stored, or transmitted by the contractor except as specified in the contract. All hardware, software, and services provided must be compliant in accordance with 140-01 Information Technology Systems Security and the DHS Sensitive Systems Handbook 4300A.

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

1. INTRODUCTION:

• This QASP sets forth the procedures and guidelines ATC will use to ensure the required performance standards and/or acceptable quality levels (AQL) defined in the MH-65 Aircraft Maintenance Services PWS are achieved by the Contractor.

• This QASP provides the USCG with the ability to conduct surveillance activities of Contractor performance during the life of the contract. The QASP details how and when Contractor performance will be monitored, evaluated, and documented with regards to the PWS.

• This QASP can be changed during the contract period of performance. It is intended to be a “living” document that should be revised or modified as circumstances warrant. Either the Contractor or the Government may suggest changes to the QASP. Bilateral changes may be made to the plan at any time during contract performance. Such changes may not entitle the Contractor to equitable adjustments or to any other compensation for performance in a prior period.

2. WORK REQUIREMENTS:

• The Contractor shall conduct all tasks in accordance with the PWS.

• Aircraft Mechanic I Tasks 6.1.1 - 6.1.16

• Aviation Life Support Equipment (ALSE) Inspector/ Maintainer Tasks 6.2.1 - 6.2.10

• Aircraft Mechanic II Tasks 6.3.1 - 6.3.14

3. PRIMARY METHODS OF SURVEILLANCE:

100% Inspection - method is an inspection where specific characteristics of every performance unit are examined and tested to determine conformance with requirements.

Random monitoring – a sampling method in which each unit of the population has an equal chance of being selected. This method is done to determine whether the Contractor’s performance of a particular task for a given period of time meets the performance requirement based on randomly selected samples of the task.

Periodic Inspection - evaluates tasks selected using a methodology other than a 100% or random inspection.

4. SCOPE OF PERFORMANCE

The Contractor shall provide trained and qualified personnel to perform the required Aircraft Maintenance Services and all support necessary to meet the requirements listed in the PWS. Support includes, but not limited to: scheduled and unscheduled aircraft maintenance, repair and maintenance of aircraft systems and sub-systems, flight inspections, and inspection, overhaul and repair of ALSE.

5. PERFORMANCE STANDARDS:

Performance Standards for this project are provided in Table 1 of this QASP.

6. ACCEPTABLE QUALITY LEVEL:

• The Acceptable Quality Levels (AQL) for this project is provided in Table 1 of this QASP.

7. EVALUATION METHOD:

The Government will inspect completed tasks for compliance with technical specifications and will monitor compliance with quality, environmental, safety, and other regulatory instructions. Contractor will notify COR immediately if anything impeded or prevents compliance.

The contractor provides the COR with a written response to the findings presented. The COR and contractor will resolve any discrepancies between the COR’s findings and the contractor’s records. The final results will be documented in the CORs contract files.

8. INCENTIVES:

8.1 Contractor Performance Assessment Report System (CPARS)

The Government CPARS will be utilized to document Contractor performance during the life of the contract. This report will be generated yearly or more frequently if necessary to document positive or negative performance. These reports will also become part of the electronic database ultimately consolidated under the Past Performance Information Retrieval System (PPIRS) for past performance evaluations for future contracts. The Contractor should understand that these reports will remain in a database for at least three years and will be available to all Government agencies for source selection purposes.

8.2 CPARS Evaluation Areas:

The CPARS will evaluate the following areas:

• Quality of Product or Service – Assess the Contractor's conformance to contract requirements, specifications and standards of good workmanship (e.g. commonly accepted technical, professional, environmental, or safety and health standards).

• Schedule – Assess the timeliness of the Contractor against the completion of the contract, task orders, milestones, delivery schedules, and administrative requirements (e.g. efforts that contribute to or effect the schedule variance).

• Business Relations – Assess the integration and coordination of all activity needed to execute the contract, specifically the timeliness, completeness and quality of problem identification, corrective action plans, proposal submittals, the Contractor's history of reasonable and cooperative behavior (to include timely identification of issues in controversy), customer satisfaction, timely award and management of subcontracts.

• Management of Key Personnel – Assess the Contractor's performance in selecting, retaining, supporting, and replacing, when necessary, key personnel.

• Subcontracting (if applicable) – Assesses if the Contractor made a good faith effort to comply with its subcontracting plan consistent with the goals and objectives, reporting and other aspects of the plan.

• Any other important areas unique to the contract or that cannot be captured elsewhere, as deemed necessary by the Contracting Officer.

8.3 CPARS Evaluation Ratings:

The evaluation ratings in CPARS are as follows:

• Exceptional – Performance meets contractual requirements and exceeds many to the Government’s benefit. The contractual performance of the task and sub-task being assessed was accomplished with few minor problems for which corrective actions taken by the Contractor were highly effective.

• Very Good – Performance meets contractual requirements and exceeds some to the Government’s benefit. The contractual performance of the task and sub-task being assessed was accomplished with some minor problems for which corrective actions taken by the Contractor were effective.

• Satisfactory – Performance meets contractual requirements. The contractual performance of the task and sub-task contain some minor problems for which corrective actions taken by the Contractor appear or were satisfactory.

• Marginal – Performance does not meet contractual requirements. The contractual performance of the task and sub-task being assessed reflect a serious problem for which the Contractor has not yet identified corrective actions. The Contractor’s proposed actions appear only marginally effective or were not fully implemented.

• Unsatisfactory – Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the task or sub-task contains a serious problem(s) for which the Contractor’s actions appear or were ineffective.

The top two ratings (Very Good and Exceptional) are only available if the Contractor exceeds the Government requirements at no additional cost to the Government. The COR will identify performance levels that may result in higher evaluation.

PERFORMANCE REQUIREMENTS SUMMARY

The Performance Requirements Summary (PRS) establishes key elements of Contractor performance that represent “mission essential” service requirements, which are identified in the table below in the “Service Output” column. The “Performance Objective” column represents the standard against which Contractor performance will be measured in relation to accomplishment of the corresponding service output. The performance objective or “standard” describes the minimum acceptable level of service by the Contractor for satisfactory performance. The “Acceptable Quality Level (AQL)” column displays the maximum allowable deviation from the performance objective, which, if exceeded, evokes the negative incentive specified in the table below. Failure to perform at the Acceptable Quality Level may be documented in the Contractor Performance Assessment Reports System (CPARS.)

Service Output Performance Objective Acceptable Quality Level (AQL)

Method of Surveillance

Incentive/ Disincentive/

Corrective Action

Complete S c h e d u l e d & U n s c h e d u l e d Aircraft & ALSE Maintenance actions

PWS Sections:

6.1.1 6.1.5 6.1.6 6.1.7 6.1.16 6.2.2 6.3.1 6.3.2 6.3.5

Work completed in accordance with the daily work process.

Work completed in accordance with the daily work process 100% of the time.

100% Inspection Quality Assurance (QA) performed by qualified active duty members authorized to inspect (QA) work done by contractors.

QA performed as required by Maintenance Procedure Cards or local engineering instructions.

Incentive:

100% achievement during a contract period will result in positive past performance in CPARS.

Disincentive:

Failure to maintain 100% achievement during a contract period will result in negative past performance in CPARS.

Correct deficiency IAW maintenance task requirements and document in Monthly Activity Report.

Complete all system, sub-system, and equipment repairs and maintenance as tasked.

PWS Sections:

6.1.3 6.1.4 6.3.3 6.3.4

Work completed in accordance with the daily work process.

Work completed in accordance with the daily work process 100% of the time.

100% Inspection Quality Assurance (QA) performed by qualified active duty members authorized to inspect (QA) work done by contractors.

QA performed as required by Maintenance Procedure Cards or local engineering instructions.

Incentive:

100% achievement during a contract period will result in positive past performance in CPARS.

Disincentive:

Failure to maintain 100% achievement during a contract period will result in negative past performance in CPARS.

Corrective Action:

Correct deficiency IAW maintenance task requirements and document in Monthly Activity Report.

Complete all inspections as tasked.

PWS Sections:

6.1.2 6.2.1 6.2.2 6.4

QA of inspections will pass first time

100% Pass QA inspection first time

100% Inspection Quality Assurance (QA) performed by qualified active duty members authorized to inspect (QA) work done by contractors.

QA performed as required by Maintenance Procedure Cards or local engineering instructions.

Incentive:

100% achievement during a contract period will result in positive past performance in CPARS.

Disincentive:

Failure to maintain 100% achievement during a contract period will result in negative past performance in CPARS.

Corrective Action:

Correct deficiency IAW maintenance task requirements and document in Monthly Activity Report.

Service Output Performance Objective Acceptable Quality Level (AQL)

Method of Surveillance

Incentive/ Disincentive/

Corrective Action

Safety Violations

PWS Sections:

6.1.12 6.1.14 6.2.10 6.3.12

Compliance with all Safety requirements specified in the contract

100% Compliance with all Safety requirements specified in the contract

Periodic inspections and random monitoring

Incentive:

100% achievement during a contract period will result in positive past performance in CPARS.

Disincentive:

Failure to maintain 100% achievement during a contract period will result in negative past performance in CPARS.

Corrective Action:

Correct deficiency and document in Monthly Activity Report.

Document maintenance in accordance with established USCG policy/requirements.

PWS Sections:

6.1.15 6.1.16 6.3.13 6.3.14

Sign off maintenance actions as required. Accurately input data into ALMIS or maintenance log books.

100% of entries are accurate and on time

Periodic inspections and random monitoring

Incentive:

100% achievement during a contract period will result in positive past performance in CPARS.

Disincentive:

Failure to maintain 100% achievement during a contract period will result in negative past performance in CPARS.

Corrective Action:

Correct deficiency and document in Monthly Activity Report.

Work area cleanliness

PWS Sections:

6.1.12 6.1.13 6.2.8 6.2.9 6.3.10 6.3.11

The Contractor shall ensure a clean and hazard-free work area

100% clean and hazard-free work area.

Periodic inspections and random monitoring.

Incentive:

100% achievement during a contract period will result in positive past performance in CPARS.

Disincentive:

Failure to maintain 100% achievement during a contract period will result in negative past performance in CPARS.

Corrective Action:

Correct deficiency and

Service Output Performance Objective Acceptable Quality Level (AQL)

Method of Surveillance

Incentive/ Disincentive/

Corrective Action

Deliverable Submissions

PWS Sections:

9.1 9.2

All deliverables shall be accurate and submitted in accordance with the delivery schedule in Section 9.3

All deliverables submitted on time.

No more than two (2) deliverables returned for correction annually.

Incentive:

100% achievement during a contract period will result in positive past performance in CPARS.

Disincentive:

Failure to maintain 100% achievement during a contract period will result in negative past performance in CPARS.

Corrective Action:

Correct deficiency and document in Monthly Activity Report.

Personal Protective Equipment (PPE)

All Sections of the PWS

The Contractor shall provide all site safety gear for the worksite, including all appropriate PPE required to comply with all federal, state, and local worker safety requirements.

100% Compliance with all Safety requirements specified in the contract

Periodic inspections and random monitoring.

Incentive:

100% achievement during a contract period will result in positive past performance in CPARS.

Disincentive:

• Personnel without required PPE will be prohibited from entering or asked to exit the work area.

Failure to maintain 100% achievement during a contract period will result in negative past performance in CPARS.

Corrective Action:

Correct deficiency and document in Monthly Activity Report.

Customer Service

All Sections of the PWS

Provide satisfactory customer service in performance of all work in the PWS.

No more than two validated customer complaints per month a contract period will result in positive past performance in CPARS.

Disincentive:

Failure to maintain 100% achievement during a contract period will result in negative past performance in CPARS.

Corrective Action:

Correct deficiency and

Service Output Performance Objective Acceptable Quality Level (AQL)

Method of Surveillance

Incentive/ Disincentive/

Corrective Action

Quality & Continuity of Workforce

All Sections of the PWS

Contractor employees meet qualifications and ensure that there is no degradation in services due to employee turnover.

100% of Contractor employees meet qualifications.

a contract period will result in positive past performance in CPARS.

Disincentive:

Failure to maintain 100% achievement during a contract period will result in negative past performance in CPARS.

Corrective Action:

Correct deficiency and