ECDIS PWSrevised.docx

Indefinite Delivery Indefinite Quantity (IDIQ) FOR

TRAINING SUPPORT SERVICES

FOR THE U.S. COAST GUARD (USCG)

PERFORMANCE WORK STATEMENT

1.0 GENERAL.

1.1 SCOPE.

The purpose of this IDIQ contract is to obtain Contractor provided 3100CG TRANSAS Electronic Chart Display and Information Systems (ECDIS) training sessions which meet the International Maritime Organization Standards of Training, Certification and Watchkeeping (IMO-STCW/95). Each course shall be one (1)-week. A minimum of eighty (80) and a maximum of one hundred and forty-four (144) students total per year are expected to require training. Schedules may be affected by USCG operational demands.

1.2 BACKGROUND.

The USCG has determined that formal training for personnel assigned to ECDIS-equipped cutters is required to improve safety, effectiveness, and efficiency in cutter operations. Similar training is not available through USCG schools. The USCG’s Office of Cutter Forces (CG-751) has determined that commercial training meeting the National Maritime Center criteria for IMO - STCW/95 compliance for the USCG ECDIS course curriculum is appropriate for USCG bridge watch standers on USCG 87 foot patrol boat (WPB-87). It is important that this training be provided on equipment similar to that installed on the cutter. All USCG 87- foot patrol boats (WPB) navigators have received and will continue to receive this training. The USCG has updated the software currently in use by the WPB 87s to the TRANSAS 3100CG.

1.3 CONTRACTOR PERSONNEL.

1.3.1 Project Manager. The Contractor shall provide a Project Manager who shall be responsible for all Contractor work performed under this IDIQ. The Project Manager is further designated as Key by the Government (see PWS 1.4).

1.3.1.1 The Project Manager shall be a single point of contact for the Contracting Officer and the Contracting Officer’s Technical Representative (COTR). The name of Project Manager, and the name(s) of any alternate(s) who shall act for the Contractor in the absence of the Project Manager, shall be provided to the Government as part of the Contractor's proposal. During any absence of the Project Manager, only one alternate shall have full authority to act for the Contractor on all matters relating to work performed under this IDIQ. The Project Manager and all designated alternates shall be able to read, write, speak and understand English. Additionally, the Contractor shall not replace the Project Manager without prior approval from the Contracting Officer.

1.3.1.2 The Project Manager shall be available to the COTR via telephone between the hours of 0800 and 1600 EST, Monday through Friday, and shall respond to a request for discussion or resolution of technical problems within 24 hours of notification.

1.3.2 QUALIFIED Personnel. The Contractor shall provide qualified personnel to perform all requirements specified in task orders awarded under this IDIQ. Additional requirements may be specified in each task order awarded under this IDIQ.

1.3.3 Employee Identification. IAW FAR 52.222-54 Employment Eligibility Verification (JAN 2009), Contractor employees visiting Government facilities shall wear an identification badge that, at minimum, displays the Contractor name, the employee’s photo, name, clearance-level and badge expiration date. Visiting Contractor employees shall comply with all Government escort rules and requirements. All Contractor employees shall identify themselves as Contractors when their status is not readily apparent and display all identification and visitor badges in plain view above the waist at all times.

1.3.4 Employee Conduct. Contractor employees shall present a professional appearance at all times and their conduct shall not reflect discredit upon the United States, the Department of Homeland Security (DHS) orthe USCG.

1.3.5 Removing Employees for Misconduct or Security Reasons. The Government may, at its sole discretion, direct the Contractor to remove any Contractor employee from USCG facilities for misconduct or security reasons. Removal does not relieve the Contractor of the responsibility to continue providing the services required under any task order awarded under this IDIQ. The Contracting Officer will provide the Contractor with a written explanation to support any request to remove an employee.

1.4 KEY PERSONNEL.

Before replacing any individual designated as Key by the Government, the Contractor shall notify the Contracting Officer no less than 15 business days in advance, submit written justification for replacement, and provide the name and qualifications of any proposed substitute(s). All proposed substitutes shall possess qualifications equal to or superior to those of the Key person being replaced. The Contractor shall not replace Key Contractor personnel without written acknowledgement from the Contracting Officer. The Government may designate additional Contractor personnel as Key in each task order awarded under this IDIQ.

1.5 SECURITY.

Contractor access to classified information is not required under this IDIQ. Contractor access to unclassified, but Security Sensitive Information may be required under this IDIQ. Contractor employees shall safeguard this information against unauthorized disclosure or dissemination.

1.6 PERIOD OF PERFORMANCE.

The ordering period for this IDIQ is five (5) years from the date of award.

1.6.1 The Contractor shall maintain a list of available dates for the ECDIS course, offering at least one course in each month between May and September 2010.

1.6.2 For subsequent fiscal years, the Contractor shall offer at least one course in each calendar month between March and July. Due to the USCG training schedule, the majority of the ECDIS training sessions shall occur during the months of April through June. While there is no mandatory distribution of courses, an ideal schedule of training sessions per year would be as follows:

Contractor shall submit the schedules to the COTR for each respective fiscal year.

1.6.3 Courses shall be scheduled for duration of 5 days (minimum of 35-class hours), starting not earlier than Monday at 0800 and ending not later than Friday at 1600.

1.7 PLACE OF PERFORMANCE.

The primary place of performance will be the Contractor’s facilities. Class location will be based on the USCG’s needs and facility availability.

1.8 HOURS OF OPERATION.

The hours of operation will be specified in each task order awarded under this IDIQ.

1.9 TRAVEL.

Contractor travel is not required to support task orders awarded under this IDIQ.

1.10 KICK-OFF MEETING.

For the first task order awarded under this IDIQ, the Contractor shall attend a Kick-Off Meeting with the Contracting Officer and the COTR not later than ten business days after the date of award. The purpose of the Kick-Off Meeting, which will be chaired by the Contracting Officer, is to discuss technical and contracting objectives of the task order and review the Contractor's project plan. The Kick-Off Meeting will be held at the Government’s facility or via teleconference.

1.11 PROJECT PLAN.

For each task order awarded under this IDIQ, the Contractor shall provide a draft Project Plan for Government review and comment. The Contractor shall provide a final Project Plan to the COTR not later than ten business days after the Kick-Off Meeting or receipt of Government comments whichever is later.

1.12 STATUS REPORTS.

The Project Manager shall provide a yearly status report to the COTR and Contracting Officer via electronic mail. This report shall include a summary of all Contractor work performed under task orders awarded under this IDIQ, including an assessment of technical progress, schedule status, any travel conducted and any Contractor concerns or recommendations. Additional report requirements may be specified in each task order awarded under this IDIQ.

1.13 STATUS MEETINGS.

The Project Manager shall be responsible for keeping the COTR informed about Contractor progress on task orders awarded under this IDIQ, and ensure Contractor activities are aligned with Coast Guard objectives.

1.13.1 At minimum, the Project Manager shall review the status and results of Contractor performance with the COTR on a monthly basis by telephone.

1.13.2 Additional details may be provided in each task order awarded under this IDIQ.

1.14 GENERAL REPORT REQUIREMENTS.

The Contractor shall provide all written reports in electronic format with read/write capability using applications that are compatible with Coast Guard Standard Workstation (Windows XP and Microsoft Office Applications). Additional report requirements may be specified in each task order awarded under this IDIQ.

1.15 PERFORMANCE REQUIREMENTS SUMMARY.

It is anticipated that task orders issued under this IDIQ will be performance based. Each performance based task order will include a Performance Requirements Summary (PRS) prepared by the Government that is specific to that task order. In general, the PRS will set forth the expected outcomes (objectives) of the task order, the service(s) required of the contractor to attain the objectives, a performance standard per outcome, and a plan for a reduction in payment in the event the contractor does not meet the performance standard. It is the intent of the Government to maintain consistency in standards and associated reduction schedules for same or similar outcomes from task order to task order. The PRS is not an exclusive remedy and inclusion of the PRS does not preclude the Government from using any other remedy available by law or contract terms, including reductions in payment in accordance with any clause for inspection of services.

1.16 INTELLECTUAL PROPERTY.

All Contractor developed processes and procedures and other forms of intellectual property first developed in task orders under this IDIQ shall be considered Government property.

1.16.1 All documentation, photography and electronic data and information collected by the Contractor and entered into or generated in support of task orders under this IDIQ shall be considered Government property, and shall be returned to the Government at the end of the performance period.

1.16.2 Course curriculum, attendance records, and evaluations shall remain property of the US Government and not released to any other company or agency. All materials shall be treated as sensitive material and protected from intrusion by unauthorized personnel

1.17 PROTECTION OF INFORMATION.

Contractor access to information protected under the Privacy Act is required under this IDIQ. Contractor employees shall safeguard this information against unauthorized disclosure or dissemination in accordance with the law and Government policy and regulation.

1.17.1 Contractor access to proprietary information is required under this IDIQ. Contractor employees shall safeguard this information against unauthorized disclosure or dissemination in accordance with DHS MD 11042.1, Safeguarding Sensitive but Unclassified (SBU) Information. SBU includes information categorized by DHS or other government agencies as: For Official Use Only (FOUO); Official Use Only (OUO); Sensitive Homeland Security Information (SHSI); Limited Official Use (LOU); Law Enforcement Sensitive (LES); Safeguarding Information (SGI); Unclassified Controlled Nuclear Information (UCNI); and any other identifier used by other government agencies to categorize information as sensitive but unclassified. The Contractor shall ensure that all Contractor personnel having access to business or procurement sensitive information sign a non-disclosure agreement (DHS Form 11000-6).

1.17.2 The Contractor shall continue to ensure employees safeguard this information when the new Controlled Unclassified Information (CUI) framework replaces the sensitive but unclassified (SBU) categorization.

1.17.3 Information made available to the Contractor by the Government for the performance of this IDIQ shall be used only for those purposes and shall not be used in any other way without the written agreement of the Contracting Officer.

1.17.4 All student information will be treated as sensitive and not released to any public domain or agency without written authorization of the COTR.

1.18 SECTION 508 COMPLIANCE.

Section 508 of the Rehabilitation Act, as amended by the Workforce Investment Act of 1998 (P.L. 105-220) requires that when Federal agencies develop, procure, maintain, or use electronic and information technology, they must ensure that it is accessible to people with disabilities. Federal employees and members of the public who have disabilities must have equal access to and use of information and data that is comparable to that enjoyed by non-disabled Federal employees and members of the public.

All Electronic Information Technology deliverables within this work statement shall comply with the applicable technical and functional performance criteria of Section 508 unless exempt. Specifically, the following applicable standards have been identified:

36 CFR 1194.21 – Software Applications and Operating Systems, applies to all EIT software applications and operating systems procured or developed under this work statement including but not limited to GOTS and COTS software. In addition, this standard is to be applied to Web-based applications when needed to fulfill the functional performance criteria. This standard also applies to some Web based applications as described within 36 CFR 1194.22.

36 CFR 1194.22 – Web-based Intranet and Internet Information and Applications, applies to all Web-based deliverables, including documentation and reports procured or developed under this work statement. When any Web application uses a dynamic (non-static) interface, embeds custom user control(s), embeds video or multimedia, uses proprietary or technical approaches such as, but not limited to, Flash or Asynchronous JavaScript and XML (AJAX) then “1194.21 Software” standards also apply to fulfill functional performance criteria.

36 CFR 1194.23 – Telecommunications Products, applies to all telecommunications products including end-user interfaces such as telephones and non end-user interfaces such as switches, circuits, etc. that are procured, developed or used by the Federal Government.

36 CFR 1194.24 – Video and Multimedia Products, applies to all video and multimedia products that are procured or developed under this work statement. Any video or multimedia presentation shall also comply with the software standards (1194.21) when the presentation is through the use of a Web or Software application interface having user controls available.

36 CFR 1194.26 – Desktop and Portable Computers, applies to all desktop and portable computers, including but not limited to laptops and personal data assistants (PDA) that are procured or developed under this work statement.

36 CFR 1194.31 – Functional Performance Criteria applies to all EIT deliverables regardless of delivery method. All EIT deliverable shall use technical standards, regardless of technology, to fulfill the functional performance criteria.

36 CFR 1194.41 – Information Documentation and Support, applies to all documents, reports, as well as help and support services. To ensure that documents and reports fulfill the required “1194.31 Functional Performance Criteria”, they shall comply with the technical standard associated with Web-based Intranet and Internet Information and Applications at a minimum. In addition, any help or support provided in this work statement that offer telephone support, such as, but not limited to, a help desk shall have the ability to transmit and receive messages using TTY.

2.0 GOVERNMENT TERMS & DEFINITIONS.

2.1 COTR Contracting Officer Technical Representative

2.2 DHS- Department of Homeland Security

2.3 ECDIS – Electronic Chart Display and Information Systems

2.4 IMO- STCW95

2.5 SBU

2.6 WPB- Coast Guard Patrol Boat

3.0 GOVERNMENT FURNISHED RESOURCES.

Any Government furnished property or information will be specified in each task order awarded under this IDIQ.

4.0 CONTRACTOR FURNISHED PROPERTY.

The Contractor shall furnish all facilities, materials, equipment and services necessary to fulfill the requirements of task orders awarded under this IDIQ, except for the Government Furnished Resources specified in this work statement and each task order awarded under this IDIQ.

5.0 REQUIREMENTS.

The Contractor shall provide 3100CG TRANSAS Electronic Chart Display and Information Systems (ECDIS) training sessions which meet IMO-STCW/95.

5.1 The Contractor shall deliver the ECDIS course in accordance with the IMO ECDIS approved course 3100CG TRANSAS Navigation system.

5.2 The training shall include classroom and simulator training on visual correction method using visual and radar lines of position.

5.3 The Contractor shall offer a minimum of 9 course sessions per year, and each course session shall be comprised of twelve to sixteen (12-16) students, provided by the USCG. A minimum of eighty (80) and a maximum of one hundred and forty-four (144) students per year are expected for this training.

5.4 The courses shall be scheduled for duration of 5 days (minimum of 35-hours), starting not earlier than Monday at 0800 and ending not later than Friday at 1600.

5.5 The Contractor shall set aside one hour per session for USCG Headquarters personnel to address class.

5.6 The Contractor shall ensure each student has adequate hands on and simulator time, to assure competence and understanding of radar and visual line positioning.

5.7 The ratio of students to simulators shall not exceed 3:1 without COTR authorization.

5.8 The Contractor shall provide the COTR final course evaluations, grade sheets, and instructor evaluations within 10 calendar days of each course completion.

6.0 REFERENCES.

Additional references may be provided in each task order awarded under this IDIQ.

7.0 DELIVERABLES.

The specific requirements for all deliverables will be described in each task order under this IDIQ.