Enclosure 1 SOW Revised.doc

IDIQ CONTRACT NO.: HSCG23-10-D-ADW020

SECTION C

ACQUISITION PROJECT MANAGEMENT AND

TECHNICAL SUPPORT SERVICES FOR U.S. COAST GUARD,

DIRECTORATE OF ACQUISITIONS

STATEMENT OF WORK

1.0 GENERAL

1.1 Scope. The purpose of this indefinite-delivery, indefinite-quantity contract is to acquire contractor project management support services and technical support services for a wide-range of acquisition projects by the Acquisitions Directorate of the U.S. Coast Guard Headquarters. The task areas associated with this contract include project initiation, project planning, project execution, project control, project close-out, and technical support. The specific tasks to be performed will be outlined in individual task orders. Task orders under this contract may be performance based.

1.2 Background. The Directorate of Acquisitions within the U.S. Coast Guard Headquarters is responsible for managing a variety of acquisition projects ranging from actual products and systems to support services. To ensure these acquisitions are capable, supportable and affordable, a project manager is assigned to each project to manage the entire life-cycle of the procurement.

1.3 CONTRACTOR PERSONNEL.

1.3.1 Program Manager. The Contractor shall designate a Program Manager who shall be designated as "key" and shall be responsible to ensure management and performance of all work under this contract. The Program Manager shall ensure Contractor employees are aware of, understand, and abide by Coast Guard established rules, regulations, and safety practices, and shall have full authority to act on matters pertaining to the performance of services under this contract.

1.3.1.1 The Program Manager shall also be the primary point of contact for the Contracting Officer and designated representatives of the Contracting Officer. The name of this individual, and the name(s) of any alternate(s) who shall act for the Contractor when the Program Manager is absent, shall be provided in writing to the Contracting Officer and COTR not later than 5 business days prior to the date of award for each task order.

1.3.1.2 During any absence of the Program Manager, only one alternate shall have full authority to act for the contractor on all matters relating to this contract. The Program Manager and all designated alternates shall be able to read, write, speak and understand English fluently, and shall be a citizen or legal resident of the United States. The Contractor shall not replace the Program Manager without prior written approval from the Contracting Officer.

1.3.1.3 The Program Manager shall be available to the Contract COTR and Task Order COTRs (TO COTRs) via telephone between the hours of 0830 and 1730 EST Monday through Friday, and shall respond within 1 hour of notification for discussion and resolution of technical problems.

1.3.2 Qualified Personnel. The Contractor shall provide qualified personnel to perform all requirements and comply with all schedules specified in each task order awarded under this contract.

1.3.3 Employee Conduct. The Contractor's employees shall observe and comply with all applicable local and headquarters regulations, policies and procedures (e.g., fire, safety, sanitation, environmental protection, security, flag officer courtesy, "off limits" areas, wearing of parts of military uniforms, and possession of firearms). The Contractor shall ensure that all contractor employees present a professional appearance at all times, and that their conduct does not reflect discredit on the United States, the Department of Homeland Security, or the U.S. Coast Guard.

1.3.4 Removing Employees for Misconduct or Security Reasons. The Government may, at its sole discretion, direct the Contractor to remove any contractor employee from Coast Guard facilities for misconduct or security reasons. Such removal does not relieve the Contractor of the responsibility to provide sufficient qualified personnel for adequate and timely service. The Government will provide the Contractor with an immediate verbal notification, with written rationale for removal of the employee through the Coast Guard Contracting Officer within 2 business days.

1.3.5 Hours of Operation. In general, Contractor employees providing services under this contract shall be available to perform work and services between the core hours of 0830 and 1530 EST, Monday through Friday for both on-site and off-site locations. There may be occasions when Contractor employees must work other than normal business hours, including weekends, to fulfill requirements under this contract. The specific hours of operation will be provided in each task order.

1.3.6 Place of Performance. The preponderance of work shall be performed at the USCG Headquarters, Washington DC. Work may also be required at other USCG Facilities within the commuting area. Work sites outside the commuting areas may be required and will be negotiated on an individual task order basis.

1.3.7 Employee Identification. Contractor employees visiting Government facilities shall wear an identification badge that, at minimum, displays the Contractor name, the employee's photo, name, clearance-level and badge expiration date. Visiting Contractor employees shall comply with all Government escort rules and requirements.

1.3.7.1 Contractor employees working on-site at Government facilities shall wear a Government issued identification badge.

1.3.7.2 All Contractor employees shall identify themselves as Contractors when their status is not readily apparent and display all identification and visitor badges in plain view above the waist at all times.

1.3.8 Conflict Of Interest. The Contractor shall not employ any person who is an employee of the United States Government if that employment would, or would appear to cause a conflict of interest.

1.4 SECURITY

Access to classified information may be required per task order under this contract. If so, the level of classification will be stated in the task order, as well as the DD254 for that task order.

Additional details will be specified in the individual DD254.

1.5 GENERAL REPORT REQUIREMENTS

All reports generated under this contract shall be delivered to the Coast Guard in electronic format with read/write capability utilizing applications compatible with the USCG Windows NT-based Standard Work Station Ill (SWSIII) running Microsoft Office.

1.6 TRAVEL

Contractor travel may be required to support task orders under this contract. Travel required by the Government will be reimbursed to the Contractor in accordance with the Travel Clause. The Contractor shall be responsible for obtaining TO COTR approval, via electronic mail, for all travel at least one week in advance of each travel event.

1.7 KICK OFF MEETING

The Contractor shall attend a Kick-Off Meeting with the Contracting Officer, the COTR and other designated representatives at the Government's facility within seven business days after award of each task order under this contract. The purpose of this meeting is to review the Contractor's Project Plan and discuss project timelines, milestones and task order objectives.

1.8 PROJECT PLAN

Utilizing the information provided in this SOW, the Contractor shall provide a draft Project Plan for Government review and comment at the Kick-Off Meeting. The Contractor shall provide a final Project Plan to the COTR not later than three business days after the Kick-Off Meeting.

1.9 PROGRESS MEETINGS

The Project Manager may be required to meet with the COTR and TO COTRs periodically to evaluate Contractor performance and deliverables. At minimum, the Project Manager shall contact the COTR and each TO COTR once every two weeks by telephone to discuss performance and deliverables. A mutual effort will be made to resolve all problems identified during these meetings. Additional progress meetings may be required in each task order.

1.10 PROGRESS REPORTS

The Contractor shall submit a monthly status report to the COTR summarizing all task order work performed under this contract. The report shall cover the previous month, and shall be due not later than close-of-business on the tenth (10th) business day of the following month. The report shall include breakdown of labor hours by labor category and all direct costs by line item for each labor hour task order. Additionally, the report shall be provided to the COTR and TO COTR via electronic mail

1.11 GOVERNMENT QUALITY ASSURANCE SURVEILLANCE PLAN

The Government may establish a QASP to evaluate the contractor services described under individual Task Orders. A QASP will be attached to each performance based task order.

1.12 PERFORMANCE REQUIREMENTS SUMMARY (PRS)

Task orders issued under this contract may be performance based. Each performance based task order will include a PRS prepared by the Government that is specific to that task order. In general, the PRS will set forth the expected outcomes (objectives) of the task order, the required service from the contractor to attain the objectives, a performance standard per outcome, and a plan for a reduction in payment in the event the contractor does not meet the performance standard. It is the intent of the Government to maintain consistency in standards and associated reduction schedules for same or similar outcomes from task order to task order. The PRS is not an exclusive remedy and inclusion of the PRS does not preclude the Government from using any other remedy available by law or contract terms, including reductions in payment in accordance with any clause for inspection of services.

1.13 SECTION 508 REQUIREMENTS

Section 508 of the Rehabilitation Act, as amended by the Workforce Investment Act of 1998 (P.L. 105-220) requires that when Federal agencies develop, procure, maintain, or use electronic and information technology, they must ensure that it is accessible to people with disabilities. Federal employees and members of the public who have disabilities must have equal access to and use of information and data that is comparable to that enjoyed by non-disabled Federal employees and members of the public.

All EIT deliverables within this work statement shall comply with the applicable technical and functional performance criteria of Section 508 unless exempt. Specifically, the following applicable standards have been identified:

36 CFR 1194.22 – Web-based Intranet and Internet Information and Applications, applies to all Web-based deliverables, including documentation and reports procured or developed under this work statement. When any Web application uses a dynamic (non-static) interface, embeds custom user control(s), embeds video or multimedia, uses proprietary or technical approaches such as, but not limited to, Flash or Asynchronous Javascript and XML (AJAX) then “1194.21 Software” standards also apply to fulfill functional performance criteria.

36 CFR 1194.31 – Functional Performance Criteria, applies to all EIT deliverables regardless of delivery method. All EIT deliverable shall use technical standards, regardless of technology, to fulfill the functional performance criteria.

36 CFR 1194.41 – Information Documentation and Support, applies to all documents, reports, as well as help and support services. To ensure that documents and reports fulfill the required “1194.31 Functional Performance Criteria”, they shall comply with the technical standard associated with Web-based Intranet and Internet Information and Applications at a minimum. In addition, any help or support provided in this work statement that offer telephone support, such as, but not limited to, a help desk shall have the ability to transmit and receive messages using TTY.

Exceptions for this work statement have been determined by DHS and only the exceptions described herein may be applied. Any request for additional exceptions shall be sent to the COTR and determination will be made in accordance with DHS MD 4010.2. DHS has identified the following exceptions that may apply:

36 CFR 1194.2(b) – (COTS/GOTS products), When procuring a product, each agency shall procure products which comply with the provisions in this part when such products are available in the commercial marketplace or when such products are developed in response to a Government solicitation. Agencies cannot claim a product as a whole is not commercially available because no product in the marketplace meets all the standards. If products are commercially available that meet some, but not all of the standards, the agency must procure the product that best meets the standards.

When applying this standard, all procurements of EIT shall have documentation of market research that identify a list of products or services that first meet the agency business needs, and from that list of products or services, an analysis that the selected product met more of the accessibility requirements than the non-selected products as required by FAR 39.2. Any selection of a product or service that meets less accessibility standards due to a significant difficulty or expense shall only be permitted under an undue burden claim and requires approval from the DHS Office of Accessible Systems and Technology (OAST) in accordance with DHS MD 4010.2.

36 CFR 1194.3(b) – Incidental to Contract, all EIT that is exclusively owned and used by the contractor to fulfill this work statement does not require compliance with Section 508. This exception does not apply to any EIT deliverable, service or item that will be used by any Federal employee(s) or member(s) of the public. This exception only applies to those contractors assigned to fulfill the obligations of this work statement and for the purposes of this requirement, are not considered members of the public.

2.0 GOVERNMENT TERMS

If any, to be defined at the task order level.

3.0 GOVERNMENT FURNISHED RESOURCES

If any, to be defined at the task order level.

3.1 GOVERNMENT FURNISHED SUPPORT

If any, to be defined at the task order level.

3.2 GOVERNMENT FURNISHED PROPERTY:

If any, to be defined at the task order level.

4.0 CONTRACTOR FURNISHED PROPERTY

If any, to be defined at the task order level.

5.0 ACQUISITION/PROJECT MANAGEMENT SUPPORT & TECHNICAL SUPPORT SERVICES REQUIREMENTS. The Contractor shall provide the full-range of project management support and technical support services for assisting in initiating, planning, executing, controlling, and closing project activities.

5.1 PROJECT INITIATION. The Contractor shall support the development of project plans, goals and objectives.

5.1.1 The Contractor shall support the initiation phase of a project by conducting research and analysis, facilitating meetings and discussions to determine appropriate strategy and methods for implementing the project, and assisting in developing project plans, goals and objectives.

5.1.2 The Contractor shall research and analyze the facts associated with the project, as well as identify, analyze and report on the job tasks, costs and resources necessary to complete the project.

5.1.3 The Contractor shall prepare briefing and presentation materials for use during meetings.

5.2 PROJECT PLANNING. The Contractor shall provide administrative support throughout the planning phase of the project. Contractor support shall include assisting in defining resources to achieve project objectives. The Contractor shall support meetings, captures action items, and generate meeting minutes, presentation and briefing materials.

5.2.1 The Contractor shall facilitate and support meetings and discussions to develop project plans, assign responsibilities, develop performance objectives and measures, and evaluate courses of action.

5.2.2 The Contractor shall provide capabilities and recommendations on strategies for project plans, completion and risk management, including priorities, sequence of tasks and events, performance consequences, change control, alternative courses of action, and quantitative/qualitative methods for measuring performance and progress toward project goals and objectives.

5.2.3 The Contractor shall conduct project analyses and develop recommendations related to:

· Manpower Analysis

· Operations Research Analysis

· Training Analysis

· Operator Tactical Guidelines

· Operator Qualification Guidelines

· Cost Analysis

5.2.4 The contractor shall provide analysis and recommendations related to the Government’s preparation and revision of project management documentation. This documentation includes all documents required by COMDINST M4150.2 (Series) for Key Decision Points (KDP) reviews. Some of the types of documents include:

· Project Management Plans (PMP)

· Technical Aspects of Statement of Work

· Integrated Logistics Support Plans

· Configuration Control Board (CCB) Charters

· Test & Evaluation Master Plans (TEMP)

· Technical Aspects of Acquisition Plans (AP)

· Cost Benefit Analysis (CBA)

· Development Test Plans (DT)

· Independent Operational Assessment Plans (IOA)

· Acquisition Project Baselines (APB)

5.2.5 The Contractor shall support the update and maintenance of multimedia communication tools and products, including website support.

5.2.6 The Contractor shall provide pre-award and post-award support by assisting in supporting the development and review of the Technical Manual Contract Requirements document and Contract Data Requirements List for project prime and subcontract deliverables.

5.3 PROJECT EXECUTION. The Contractor shall provide support throughout the planning phase of the project.

5.3.1 The Contractor shall facilitate and support meetings and discussions throughout project execution, including preparation of briefing and presentation materials.

5.3.2 The Contractor shall assist in maintaining and updating all project management documentation.

5.3.3 The Contractor shall assist in monitoring, analyzing and reporting on project risk, performance, progress, and resource developments (manpower, facilities, and financial). Resource management support shall include:

· Aiding in the reconciling of project accounts

· Investigating discrepancies in project accounting

· Reporting errors in project accounting

· Assisting in training on the Coast Guard's Financial System for project personnel

· Tracking the administration and management of invoices and progress payments for projects

· Providing auditable project account binders.

5.3.4 The Contractor shall assist in creating schedules, coordinating project activities, tracking suspense, and making project information available through an automated information management system that is compatible with and accessible through USCG systems.

5.3.5 The Contractor shall assist in updating project information, tracking deliverables and ensuring all deliverables are received by the designated Coast Guard reviewing authority in accordance with project due dates.

5.3.6 The Contractor shall provide logistics support to the project Logistics Manager, including Integrated Logistics Support Plan update support, coordinate, attend and provide minutes for logistics meetings, and coordinate, attend and provide minutes for an Integrated Logistics Management Team conference.

5.4 PROJECT CONTROL The Contractor shall support the successful outcome of projects through effective risk management.

5.4.1 The Contractor shall perform reviews and analysis of the project for problems encountered or anticipated that will create cost, schedule, or performance risks and recommend solutions.

5.4.2 The Contractor shall assist in the identification and analysis of risk events, coordinate and participate in meetings to evaluate risk and document the results, propose risk mitigation options, and assist the project office in updating the Risk Management Plan.

5.5 PROJECT CLOSE OUT. The Contractor shall provide administrative support during project close out and assist in bringing the project to an orderly conclusion.

5.5.1 The Contractor shall compile project materials and data for return to the United States Coast Guard, assist in cataloging and archiving project material.

5.5.2 The Contractor shall document resolution of risk events and lessons learned throughout the Project.

5.5.3 The Contractor shall provide meeting support to review lessons learned, including preparation briefing and presentation materials.

5.6 TECHNICAL SUPPORT. The contractor shall provide technical services support.

5.6.1: The Contractor shall support the dissemination of information using an automated information management system compatible with and accessible through USCG systems. This shall include website support consisting primarily of web-copy and database updates. All website support shall be in compliance with Government Section 508 accessibility requirements. All web sites, including all web-copy and data, used to support task order requirements under this contract shall be the property of the Government and disposed in accordance with directions provided in each task order. Project Webmaster support shall include design and maintenance of Internet and Intranet websites in support of acquisition projects in accordance with Ref 6.17 to 6.24.

5.6.1.1 Database Management and Support: The Contractor shall analyze data and conduct queries using various Coast Guard databases in support of acquisition projects.

6.0 REFERENCES - General references identified below will be provided to the Contractor by the Contracting Officer. Additional references may be identified in the individual task order.

6.1 Finance Center Standard Operating Procedures

FINCENSTFINST M7000.1

6.2 Total Ownership Cost Guiding Principles

COMDTINST M4140.1 (Series)

6.3 Major Systems Acquisition Manual

COMDTINST M5000.10 (Series)

6.4 Coast Guard Acquisition Procedures

COMDTINST M4200.19 (Series)

6.5 Simplified Acquisition Procedures Handbook

COMDTINST M4200.13 (Series)

6.6 Supply Policy and Procedures Manual

COMDTINST M4400.19 (Series)

6.7 Property Management Manual

COMDTINST M4500.5 (Series)

6.8 Information and Lifecycle Management Manual

COMDTINST M5212.12 (Series)

6.9 CG Directives System

COMDTINST M5215.6 (Series)

6.10 Correspondence Manual

COMDTINST M5216.4 (Series)

6.11 Financial Resources Management Manual

COMDTINST M7100.3(Series)

6.12 Preparation, Submission, and Execution of the Budget

OMB Circular A-11

6.13 Guidelines and Discount Rates for Benefit-Cost Analysis of Federal Programs

OMB Circular A-94

6.14 Acquisitions of Major Systems

OMB Circular A-109

6.15 Management of Federal Information Resources

OMB Circular A-130

6.16 Title 29, U.S. Code, Section 508, Standards

6.17 ALCOAST 090/00 SUBJ: WEB SITE ACCESSIBLILTY STANDARDS

6.18 ALCOAST 229/99 SUBJ: PRIVACY POLICIES ON FEDERAL WEB SITES

6.19 ALCOAST 345/00 SUBJ: SCRUBBING THE WEB FOR PRIVACY AND SENSITIVE INFORMATION

6.20 ALCOAST 362/00 SUBJ: USE OF "COOKIES" ON CG INTERNET WEB SITES

6.21 ALCOAST 23 5/0 1 SUBJ: USCG INTRANET AND INTERNET WEB SITE COMPLIANCE WITH THE REHABILITATION ACT SECTION 508 ACCESSIBLITY STANDARDS

6.22 COMDTINST 5230.62 SUBJ: USE AND MANAGEMENT OF

6.23 COMDTINST 523 0.5 7 SUBJ: CG INTRANET (CGWEB) POLICY

6.24 COMDTNOTE 523 0 SUBJ: INTERNET WEB SITE INFORMATION SECURITY VULNERABULITY

7.0 DELIVERABLES — Deliverables required under this contract will be specified in individual task orders.

Enclosure 1