Attachment_A_-_SOW.pdf

STATEMENT OF WORK/PERFORMANCE SPECIFICATION

MOBILE X-RAY INSPECTION VAN

(NII) SYSTEM

STATEMENT OF WORK

Revision 2 June 16, 2015

CONTENTS

1 PURPOSE

1.1 BACKGROUND

1.2 SCOPE

1.3 PROGRAM ORGANIZATION

1.4 GOVERNMENT MANAGEMENT ORGANIZATION

1.5 CONTRACTOR MANAGEMENT ORGANIZATION

1.6 SUBCONTRATING

1.7 GOVERNMENT FURNISHED MATERIALS, PROPERTY AND INFORMATION

2 APPLICABLE DOCUMENTS

2.1 FEDERAL REGULATIONS…

2.2 NATIONAL STANDARDS ……………………………………………………………………………………………

2.3 DHS/CBP DOCUMENTS…

2.4 REFERENCES

2.5 ORDER OF PRECEDENCE

3 REQUIREMENTS

3.1 GENERAL REQUIREMENTS

3.2 TECHNICAL REQUIREMENTS

3.3 DRIVABILITY AND HANDLING

3.4 X-RAY TECHNICAL REQUIREMENTS

3.4.1 X-RAY SOURCE

3.4.2 IMAGING CAPABILITIES

3.4.3 X-RAY SYSTEM PERFORMANCE

3.4.4 CONVEYOR SYSTEM

3.4.5 COMPUTER OPERATOR'S STATION

3.4.6 OPERATIONAL ENVIRONMENT

3.4.7 ELECTRICAL/GENERATOR POWER

3.4.8 HEALTH AND SAFETY

4 SYSTEM SUSTAINMENT AND SERVICE

4.1 RELIABILITY, AVAILABILTY AND MAINTAINABLITY

4.1.1 PREDICTIVE RELIABILITY, AVAILABILITY, AND MAINTAINABILITY REPORT

4.1.2 CLASSIFICATION OF RELIABILITY CRITICAL ITEMS

4.1.3 BASIC RELIABILITY QUANTITATIVE REQUIREMENTS

4.1.4 CONTROL OF RELIABILITY CRITICAL ITEMS

4.1.5 AVAILABILITY OPERATIONAL AVAILABILITY (AO)

4.1.6 SERVICE CALLS AND WORK ORDERS

4.1.7 PREVENTIVE MAINTENANCE

4.1.8 CORRECTIVE MAINTENANCE

4.1.9 REMOTE MAINTENANCE MONITORING

4.1.10 CORROSION CONTROL

4.1.11 CONFIGURATION REPORT

4.1.12 NII AO AND MTBF TREND REPORT

4 .2 ON-DEMAND (OTHER MAINTENANCE AND SUPPORT SERVICES)

4.2.1 ENGINEERING SERVICES

4.2.2 AD HOC REPORTS

4.2.3 SITE SURVEYS

4.2.4 PROVISIONING SUPPORT

4.2.5 RETROFIT SUPPORT

4.2.6 RELOCATION SERVICES

4.2.7 SITE WORK

4.2.8 DISPOSAL

4.2.9 EMERGENCY SERVICES

4.2.10 SPECIAL EVENTS

5 SYSTEM SUPPORT REQUIREMENTS……………………………….……………………………. …………...22

5.1 SYSTEM TRAINING

5.2 OPERATOR TRAINING

5.3 DELIVERY PLANS FOR OPERATOR TRAINING

5.4 TRAINING MATERIALS

5.5 COURSE OUTLINE

5.6 COURSE TIMING

5.7 INSTRUCTOR GUIDE

5.7.1 LESSON OBJECTIVES

5.8 TIME…………………

5.9 AUDIOVISUAL AIDS

5.10 SUBJECT MATTER

5.11 INSTRUCTIONAL EXERCISES

5.12 TRAINING AIDS

5.13 LESSON SUMMARIES

5.14 STUDENT MANUAL

5.15 VISUAL AIDS

5.16 JOB AIDS (HANDOUTS)

5.16.1 AUDIOVISUAL AIDS

5.17 COURSE DEVELOPMENT REVIEW

5.18 DELIVERABLES

5.19 OPERATOR TRAINING INSTRUCTOR GUIDE

5.20 OPERATOR TRAINING STUDENT MANUAL

5.20.1 AUDIOVISUAL AIDS

5.20.2 OPERATOR TRAINING PRESENTATION SET

5.20.3 CAMERA READY TRAINING MATERIALS

5.20.4 TRAINING MATERIALS IN ELECTRONIC FORM

5.20.5 TRAINING MATERIALS IN MOTION VIDEO

5.20.6 COURSE DELIVERABLES AND SCHEDULE

5.20.6.1 OPERATOR TRAINING FIRST DRAFT MATERIALS REVIEW

5.20.6.2 OPERATOR TRAINING FORMAL MATERIALS REVIEW

5.20.6.3 OPERATOR TRAINING BETA WITH CONTRACTOR INSTRUCTORS

5.20.6.4 CONTRACTOR TAUGHT PILOT CLASS FOR FIELD PERSONNEL IN OFO OR OBP

5.20.6.5 OPERATOR TRAINING TRAIN THE TRAINER (TTT) WITH INSTRUCTORS

5.20.6.6 TEAM TEACH

5.20.6.7 SCHEDULE

5.20.7 TECHNICAL MANUALS

5.20.7.1 OPERATOR’S MANUAL

5.20.7.2 OPERATIONAL/STORAGE CHECKLIST

5.20.7.3 WARRANTY/MAINTENANCE MANUAL

5.21 TECHNICAL REVIEWS

5.21.1 OTHER REVIEWS

5.22 WARRANTY

5.22.1 WARRANTY/MAINTENANCE PLAN

5.23 QUALITY CONTROL AND TESTING

5.23.1 QUALITY CONTROL

5.23.2 CONTRACTOR TESTING

5.23.3 SYSTEM INSTALLATION

5.23.4 CBP FACTORY TESTING

5.23.5 CBP ACCEPTANCE TESTING

5.23.6 ILS TESTING

5.24 RADIATION SAFETY DESIGN REVIEW

5.25 SAFETY

5.25.1 RADIOLOGICAL SURVEY AND REPORT

5.25.2 RADIATION SURVEY AND REPORT

5.26 INFORMATION TECHNOLOGY SECURITY

5.26.1 INTERCONNECTION SECURITY AGREEMENTS

5.27 ENTERPRISE ARCHITECTURE (EA) COMPLIANCE

5.28 IPV6

5.29 DHS INFORMATION TECHNOLOGY PORTFOLIO ALIGNMENT

5.30 ACCESSIBILITY REQUIREMENTS (SECTION 508 COMPLIANCE)

6 INTEGRATED LOGISTICS SUPPORT FOR SMALL SCALE NII SYSTEMS

6.1 CONFIGURATION MANAGEMENT

6.1.1 TECHNICAL DOCUMENTATION

6.1.1.1 CONFIGURATION BASELINE

6.1.2 MANAGEMENT OF THE TECHNICAL DOCUMENTATION

6.1.3 ENGINEERING CHANGE PROPOSALS (ECPS)

6.1.4 ACCESSIBILITY

6.1.5 PARTS MANAGEMENT

7 DOCUMENTATION DELIVERABLES (DATA ITEM DESCRIPTION (DID))

APPENDIX 1: DEVELOPMENT AND REVIEW PROCESS

APPENDIX 2 93

ACRONYMS AND GLOSSARY OF TERMS: 94

STATEMENT OF WORK

1 PURPOSE

The U.S. Customs and Border Protection (CBP) requires mobile x-ray vans to provide CBP officers a mobile x-ray capability to conduct non-intrusive inspections (NII) of passenger baggage and parcels at U.S. land, air and sea ports of entry (POEs). The officers’ mission is the prevention of illegal entry of drugs, currency, weapons, and agricultural products into the United States, while facilitating the flow of legitimate travel and trade. This procurement will be executed through a full and open competitive acquisition process. The awarded contract will consist of a five year blanket purchase agreement.

1.1 Background

CBP an agency of the Department of Homeland Security (DHS), responsible for the targeting, selecting, and examining cargo deemed high risk for terrorist-related activity, smuggling of contraband, and trade law violation. CBP is also responsible for facilitating the release of low-risk cargo. CBP has a continuing requirement to interdict incoming contraband such as weapons, explosives, and illegal drugs, as well as to interdict outgoing currency, through examination of break-bulk cargo, passenger baggage, and international mail parcels.

1.2 Scope

The contractor shall supply mobile x-ray vans to provide CBP officers with a turn-key mobile x-ray, NII capability at U.S. POEs. The sections below outline the technical specifications and service requirements for the mobile x-ray vans.

1.3 Program Organization

This program is under the technical direction of the LS-NII Contracting Officer Representative (COR) assigned to the CBP Office of Information and Technology (OIT) Laboratories and Scientific Services Directorate (LSSD), Interdiction Technology Branch (ITB) in coordination with CBP Enterprise Network and Technology Support (ENTS) Integrated Logistics Branch (ILB).

1.4 Government Management Organization

CBP management of this program will be accomplished through the CBP OIT/LSSD/ITB for system acquisition, delivery, and acceptance. CBP Enterprise Network and Technology Support (ENTS) Integrated Logistics Branch (ILB) will manage Warranty, Operations and Maintenance (O&M), and On-Demand Services. CBP will coordinate with the LS-NII System Contractor or Contractors to ensure successful system integration.

1.5 Contractor Management Organization

The contractor shall provide, for CBP review, a Management Approach, including all major points of contact and the overall management structure. The Management Approach shall be prepared in accordance with Data Item Description (DID) A001. The contractor shall also prepare Monthly Progress Reports, in accordance with DID A006.

1.6 Subcontracting

If the contractor wishes to subcontract/outsource this contract or delivery to any outside entity, the contractor shall communicate that desire to CBP and submit the qualification of such subcontractor to CBP for approval. CBP may deny such subcontractor at its sole discretion and without liability.

1.7 Government Furnished Materials, Property and Information

All listed information may be used to satisfy the requirement of this statement of work (SOW). All government-furnished material, property, and information remains the property of the government and may not be used by the contractor for any purpose other than meeting the requirements stated herein.

2 APPLICABLE DOCUMENTS

Documents cited shall be referenced and used as called for in this Statement of Work/Performance Specification and the Data Item Descriptions.

2.1 Federal Regulations

a. Code of Federal Regulations, 10 CFR Part 20, Standards for Protection against Radiation (NRC).

b. Code of Federal Regulations, 10 CFR 39.35, Leak Testing of Sealed

Sources, (NRC).

c. Code of Federal Regulations, 10 CFR Part 71, Packaging and Transportation of Radioactive Materials, (NRC).

d. Code of Federal Regulations, 21 CFR Part 179, Irradiation in the Production, Processing and Handling of Food, (FDA).

e. Code of Federal Regulations, 29 CFR Part 1910, Occupational Safety and

Health Standards, (OSHA).

f. Code of Federal Regulations, 49 CFR Part 172, Hazardous Materials, Etc., , (DOT).

Note: These regulations can be accessed by going to:

http://ecfr.gpoaccess.gov.

2.2 National Standards

11. American National Standards Institute, ANSI/IEEE N42.41, Minimum Performance Criteria for Active Interrogation Systems Used for Homeland Security, 2008.

http://ecfr.gpoaccess.gov/

12. American National Standards Institute, ANSI/IEEE N42.46, Determination of the Imaging Performance of X-Ray and Gamma-Ray Systems for Cargo and Vehicle Security Screening, 2008.

13. American National Standards Institute, ANSI/HPS N43.3, General Radiation Safety - Installations Using Non-Medical X-Ray and Sealed Gamma-Ray Sources, Energies up to 10 MeV, 2008.

14. American National Standards Institute, ANSI/HPS N43.14, Radiation Safety for Active Interrogation Systems for Security Screening of Cargo, Energies up to 100 MeV, 2011.

15. National Fire Protection Association, NFPA 79, Electrical Standards for Industrial Machinery, 2015.

16. National Fire Protection Association, NFPA 70, Recommended Practice for Electrical Equipment Maintenance, 2014.

2.3 DHS/CBP Documents

a. CBP Information Systems Security Policies and Procedures Handbook, HB 1400-05D, 2014.

b. DHS-CBP N.25, Standard Messaging Protocol, Version 1.5.0.6, 2009.

c. CBP Interface Control Document, Version 4, 2010.

d. DHS Sensitive Systems Policy Directive 4300A, Version 9.0, 2011.

e. Federal Information Processing Standards Publication (FIPS PUB), Number 140-2, Security Requirements for Cryptographic Modules, 2001

f. CBP Training Development Standards, 2008.

g. CBP Instructor-Led Training (ILT) Style Guide, 2009.

h. CBP Instructor-Led Training (ILT) Process Guide, 2008.

i. U.S. Land Port of Entry Design Guide, 2010.

j. Interagency Agreement and Delegation of Authority from the U.S. General Services Administration to the U.S. Department of Homeland Security for the Alteration of Multiple Lands Ports of Entry to Install and Deploy Large Scale Non-Intrusive Inspection Systems; Original 2009, Last Modified February 2012.

2.4 References

49 CFR 571.301, Fuel System Integrity

49 CFR 1544.211 (e)3, Use of X-Ray Systems

6 CFR Part 29, Protected Critical Infrastructure Information

36 CFR 1194.3(e), (b), (f), Electronic and Information Technology Accessibility Standards

Federal Aviation Administration (FAA), 49 CFR 1544.211 (e), “Use of X-Ray Systems (Photographic Film Safety)”

NFPA 70, “Recommended Practice for Electrical Equipment Maintenance”

American Society of Testing Materials (ASTM) E 592-99, ASTM E 747-97, ASTM E 1025-9, and ASTM F 792-01, standards addressing evaluation and testing of image and system performance requirements

American National Standard Institute (ANSI) standards; N42.

DHS and CBP information technology (IT) security policies, including the guidelines and policies stated in DHS Management Directive (MD) 4300.1, “Information Technology Systems Security”; DHS Sensitive Systems Policy Directive 4300A, “Information Technology Security Program”; and DHS 4300A, “Sensitive Systems Handbook”

Title 49 , Code of Federal Regulations, Part CFR 1520, as amended, “Policies and Procedures of Safeguarding and Control of S SI,” as amended, and any supplementary guidance officially communicated by an authorized official of the Department of Homeland Security (including the Assistant Secretary for the Transportation Security Administration or his/her designee)

DHS personal identity verification procedures identified in the contract that implement Homeland Security Presidential Directive 12 (HSPD-12), Office of Management and Budget (OMB) guidance M-05-24, and Federal Information Processing Standards Publication (FIPS PUB) 201, “Personal Identity Verification (PIV) of Federal Employees and Contractors”

Computer Security Act of 1987; the Government Information Security Reform Act of 2000; and the Federal Information Security Management Act of 2002;

and with federal policies and procedures that include, but are not limited to, OMB Circular A-130

Homeland Security and CBP Enterprise Architecture documents and reference models

MIL-STD-810F, Part Two, Method 506.4, Procedure I—Blowing Rain

Society of Automotive Engineers (SAE) Ground Vehicle Standards (J)

TMC RP 803, Pre-Service Vehicle Inspection

552a of Title 5, United States Code (U.S.C.) (the Privacy Act); Critical Infrastructure Information Act of 2002 (Title II, Subtitle B, of the Homeland Security Act, Public Law 107-296, 196 Stat. 2135, as amended, the implementing regulations thereto (Title 6 CFR, Code of Federal Regulations, Part 29); Title 49, Code of Federal Regulations, Part CFR 1520, as amended, “Policies and Procedures of Safeguarding and Control of S SI,”.

Homeland Security Presidential Directive-12 (HSPD-12), Office of Management and Budget (OMB) guidance M-05-24, and Federal Information Processing Standards Publication (FIPS PUB) Number 201.

Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended by the Workforce Investment Act of 1998 (Public Law 105-220), August 7, 1998; and

DHS MD 4010.2.

FIPS PUB 140-2, “Security Requirements for Cryptographic Modules.”

2.5 Order of Precedence

In the event of a conflict between the text of this SOW and the references cited above, this SOW takes precedence. Nothing in this SOW, however, supersedes applicable federal and state safety laws and regulations and the requirements set forth in the vehicle manufacturer’s body builders and incomplete vehicle manuals.

3 REQUIREMENTS

The contractor shall perform all requirements associated within this SOW as specified. The x-ray vans shall be delivered to government-specified Continental United States (CONUS) and Outside Continental United States (OCONUS) locations. After contract award, CBP will identify delivery locations in each delivery information form.

The contractor shall be responsible for delivering all mobile x-ray vans to the requiring locations, in accordance with the instructions on each delivery information form. The contractor shall deliver complete fully operational mobile x-ray vans, including ancillary equipment and documentation, to CONUS and OCONUS locations within 60 days after receipt of the delivery order or delivery information form for the first article vehicles and within 30 days after receipt of the delivery information form for all remaining orders, or as mutually agreed between the contractor and CBP. The contractor shall ensure proper testing, inventory, and operation of all items prior to delivery.

The contractor shall retain ownership of the mobile x-ray vans until the government accepts delivery (FOB Destination). Individual delivery information forms will identify the delivery instructions, required locations, and configuration, as well as the quantity, place, and period of performance.

Tasks for this SOW include system fabrication, integration, assembly, delivery, training development and execution, hardware, documentation, training, and warranty. Specific technical and operational requirements are detailed below.

3.1 General Requirements

The contractor shall perform all work necessary to fabricate, assemble, deliver, and provide logistics support (initial training and warranty), as specified, for the x-ray vans. CBP’s intention at project completion is for the x-ray vans to be a turnkey operation.

3.2 Technical Requirements

Van Technical Requirements

1. Gross Vehicle Weight Rating: Not to exceed 11,500 lbs.

2. Engine: Automatic overdrive transmission with a steering column shifter

3. Heavy duty shocks

4. Gauges: Standard from manufacturer

5. Tires, 2 front and 2 rear: Rated according to final weight of the vehicle

6. Separate battery to operate the generator and any low voltage circuits added to the coach, charged by alternator and generator

7. Vehicle wiring: Standard, vehicle battery charged by vehicle alternator

8. X-ray equipment power input: Separate inputs, generator supplied and shore power at 120 volt, 20 amp.

9. Amphenol plugs and sockets, or equivalent

10. Dual heavy-duty batteries (2)

11. Paint Schematic: OEM White: Base Coat/Clear Coat

12. Seats: Bucket with restraint

13. Fuel tank filler neck cap: Secured to the filler neck to protect against loss, with permanently attached (with screws or rivets) embossed plate affixed next to the tank filler opening in the body, identifying the type of fuel

14. Fuel type: Gasoline

15. Fuel system for the vehicle engine and generator: Conform to all requirements of Standard No. 301, fuel system integrity (49 CFR 571.301), and utilize the chassis manufacturer’s furnished auxiliary connections according to manufacturer’s technical requirements for the connection of the generator fuel lines. Generator fuel pick-up line should not allow drainage of vehicle fuel tank to where the vehicle could not be started and driven 39 miles to be re-fueled.

16. Electronics units: Line replaceable units easily removed and connected by cables with plugs and sockets

17. Maximum vehicle dimensions (in an over-the-road driving configuration):

Length 250”, width 88” without mirrors, height 96” (including roof-mounted auxiliary climate control system)

18. Maximum vehicle dimensions (deployed for inspection): Length 250”, width 130” (no awning deployed), height 96”

19. Retractable awning: Installed on each side of the vehicle to shade entire inspection area.

20. Tunnel specification: Capable of scanning objects at a maximum of 38” wide by 38” high. Internal power outlets for 120 VAC 10% single-phase 60 Hz

21. Auxiliary climate control system: Low profile if roof mounted (vehicle height not to exceed 96”), capable of cooling/heating, the x-ray unit, and other sensitive components during operation as required.

22. Side and rear windows (if installed): Dark tinted with the exception of the driver’s and front passenger windows.

23. Back-up features: Rear View (back-up) Camera system with a wide angle and monitor for use by the driver and audible when the vehicle is backing up.

24. Emergency lighting: Whelen 400 Series Single Level Linear-Super LED light (Blue) or equivalent; mounted on the roof top of vehicle, front grill, and rear body panel; power-supplied control-mounted unit with a status display in the driver compartment; installed in full compliance with manufacturer’s guidelines.

25. Exterior Lighting: The vehicle shall be equipped with at least three (3) fixed scene lights, both sides and on the rear of the service body. Each shall be LED flood lamps at the driver and passenger-side of the service body. This will provide high-intensity scene lighting around the vehicle for illumination of the workspace. Lamps shall be weatherproof sealed fixtures.

26. Safety items: First aid kit capable of supporting two personnel and two fire extinguishers (2.5 lbs. each)

27. Two rear overhead 12v DC lights in inspection tunnel and one over electronics for maintenance

28. Security alarm with two remotes (anti-theft)

29. Hand-held L.E.D. flashlight

30. Safety hazard kit (including triangles and flares)

31. Full size spare tire

32. Two 25-foot power cords with proper size wire gauge to prevent line loss and ancillary connectors for U.S. power system.

3.3 Drivability and Handling

The X-ray van must meet all load bearing and operating standards for the class of vehicle supplied, including load leveling and anti-sway package.

3.4 X-Ray Technical Requirements

3.4.1 X-Ray Source

Operate between 120 kV to170 kV and .75mA - 4mA current

3.4.2 Imaging Capabilities

1. Automatic edge enhancement imaging

2. Image review–last 15 images

3. Automatic image archiving/retrieval (10,000 images)

4. Enhancement of image contrast with lock capability

5. Digital zoom with lock capability

6. Reverse polarity of image contrast

7. Capable of discriminating, at minimum, metallic and nonmetallic objects.

3.4.3 X-Ray System Performance

1. At a minimum, have transmission and/or reflected x-ray capabilities

2. Wire resolution: Minimum 36 AWG (American Wire Gauge)

3. Minimum penetration: Equivalent to 24 mm or 0.94” steel minimum

3.4.4 Conveyor System

4. Features: Auto-stop, auto-return, emergency stop switches (at each tunnel opening and on operator’s workstation) and a continuous mode (forward and reverse)

5. Conveyor belt minimum dimensions: width 38”

6. Conveyor weight capacity: Objects through 300 lbs

7. Conveyor belt height dimensions: Height from ground level 36” (±4”)

8. Parcel passage (minimum): Length unlimited, width 38”, height 38”

9. Minimum conveyor speed: 0.20 m/sec (40 ft/min +-2ft/min)

10. Tunnel trays: Able to withstand a maximum impact/shock weight of 600 lbs

11. Image counter: Nonresettable, to indicate system usage/total numbers of scanned items

3.4.5 Computer Operator’s Station

1. Computer processing speed: Minimal Intel Pentium 4™ 2.8 GHz dual core processor (the most current model available) or equivalent

2. Memory: 1 GB RAM minimum

3. Video memory: 16 MB minimum

4. CD-ROM Drive: 54X (could be remotely located)

5. Hard disk drive: 500 GB minimum (could be remotely located)

6. Flat panel: High-resolution, not be less than 4.5 lines per mm, non-interlaced, nonflicker, color monitors (minimum 17”)

7. Image format: Nonproprietary such as Joint Photographic Expert Group (JPEG) or Portable Document Format (PDF), allows saving with discrete file names

8. Adjustable viewing angle for monitors

3.4.6 Operational Environment

1. Operating temperature (ambient temperature, not equipment temperature):

32°F to 120° (Optional Cold Weather package to operate to 10°F)

2. Storage ambient temperature: −0°F to 120°F

3. Relative humidity: 10% to 90% (noncondensing)

4. Duration of operation: Minimum of 8 hours per day and maximum of 16 hours per day

See DID A003

3.4.7 Electrical/Generator Power

Power:

1. 2.1 kV AC, 20 A standard outlet

2. 120V AC 10%, single phase

3. 60 Hz

Auxiliary power unit (generator):

4. Contained within the vehicle and accessible from the outside

5. Mounted to the transporter complying with all safety specifications mandated by applicable government publications

6. Remote start switch in the generator compartment, start switch on the generator unit and near the X-Ray control panel.

7. Fuel drawn from transport fuel tank (gasoline)

8. 7A and 20A external power outlets

9. Capable of operating on external or generator power

10. Fuel feed installed so that it cannot empty the main vehicle fuel tank

11. Enough capacity to run all systems on the vehicle, including climate control and x-ray units.

3.4.8 Health and Safety

Radiation dose rate: Less than 0.5 mR/hour at 2” from the cabinet surface (must fully comply with all current and any new applicable federal health and safety regulations published during the life of this contract, including 21 CFR 1020.40; 49 CFR 1544.211 (e)3; and CFR, Title 29, Part 1910.

4 SYSTEM SUSTAINMENT AND SERVICE

Each NII system is expected to have the highest reliability, availability, and maintainability achievable for this type of technology. The following are our minimum expectations for the mobile x-ray vans.

4.1 Basic Reliability Quantitative Requirements

Each NII system is expected to have the highest Reliability, Availability and Maintainability achievable for this type of technology. The following are minimum requirements for these systems.

4.1.1 Predictive Reliability, Availability, and Maintainability Report

Provide at system delivery a predictive Obsolescence Analysis Report and a Component Replacement Analysis Report. See DID A002

4.1.2 Classification of Reliability Critical Items

A Critical Item is an identified weak link in a system, has an adverse impact on, or contributes to failures of the system performing its mission, creates potential safety problems, or contributes to other areas of high risk to overall system reliability. The Contractor shall classify all LS-NII items as critical if one or more of the following conditions are satisfied:

1. Item represents a significant new development or application.

2. Item has critical failure modes.

3. Item has history indicating need for improvement. A Preplanned Product

Improvement Plan (PPIP) shall be developed and provided by the Contractor for any item with a history of needing improvement.

4. Item has known operating life, limited shelf life, or environmental sensitivity (e.g., vibration, thermal, etc.) that warrants controlled surveillance.

5. Item whose failure can result in the failure of the system and which is not compensated by redundancy or alternate operational procedures.

4.1.3 Basic Reliability Quantitative Requirements

The NII overall system shall possess a mean time between failure (MTBF) of no less than 1000 hours or 8000 scans. The operating life of the NII system shall be no less than 10 years. The NII system shall normally operate 16 hours a day, 6 days a week, 52 weeks a year during an operating life of 10 years but it shall be capable of surge operating 24 hours a day, 7 days a week for 2 weeks (336 hours).

4.1.4 Control of Reliability Critical Items

The Contractor shall be responsible for the control and Quality Control

(contractor shall address in DID A012 Quality Assurance Plan) of critical items, which shall include as a minimum:

1. Procedures for the procurement of, and availability of, spares of critical items.

2. Criteria and procedures for the design and redesign of critical items

3. Procedures for controlling and monitoring of critical items after manufacture

(e.g., date coding, traceability, assembly techniques, test requirements, acceptance test requirements, control of sub-Contractors' and manufacturers' controls, in-process controls, special handling and storage requirements).

4.1.5 Availability Operational Availability (Ao)

An average Ao by unit shall be calculated using data for Work Orders (WOs) completed during the reporting period:

AO = Total Hours by Unit – Down Time Hours by Unit Total Hours by Unit

Operational Availability is defined as the percentage of time during the reporting period that a specific unit type listed in individual task orders is available to support the operations for which it was designed. Systems undergoing Preventive Maintenance actions are considered to be available to support operations under this definition. The following lists the standard Ao targets for equipment types by location category:

95% - Large Scale Equipment in CONUS locations

90% - Large Scale Equipment in OCONUS locations

Customer Wait Time (CWT) – The Contractor shall restore systems reported in a non-operational status to a satisfactory operational status within the CWT corresponding to the Ao’s above, based on a 720-hour month.

WOs for work performed under on-demand (other maintenance support services) and WOs with customer delays are excluded from all the formulas above.

The Contractor shall meet or exceed these performance standards while complying with all applicable State and Federal regulations. In addition to the quality of deliverables, operational availability levels achieved, coordination, and reporting requirements represent the measurements considered appropriate to the performance of this work statement.

4.1.6 Service Calls and Work Orders

CBP - Integrated Logistics Branch (ILB) manages an Operations Center from 7:00 AM to 11:00 PM EST Monday through Friday and 10:00 AM to 6:00 PM EST Saturday and Sunday in Lorton, VA for maintenance activities. The Operations Center initially responds to service calls from the numerous CBP sites. The Operations Center staff record the calls for service in the CBP databases (Remedy and Computerized Maintenance Management System; i.e., MAXIMO). Operations Center staff issue requests for repair or maintenance services to the Contractor in the form of a Work Order (WO) that initiates the maintenance request. The Contractor responds to the CBP sites, effects repairs or completes maintenance actions, and provides periodic status updates and Work Completion Forms (WCF) to the Operations Center.

Work Completion Form - The WCF is a unique form to a specific maintenance event. The WCF shall include the WO number assigned by the Government; a description of the maintenance action performed; identify the failure cause or part if any; a list of replaced parts by part/serial number; usage data or scan count since last maintenance activity; name and email address of the Port Official that witnessed completion; and completion date/time. The Contractor shall forward the completed WCF and preventive maintenance documentation (if applicable) to the ILB Operations Center within 48 hours completion of the maintenance action.

The Contractor shall provide the WO; a description of the maintenance action performed; a list of replaced parts by part/serial number; usage data or scan count since the last maintenance activity; name and email address of the Port

Official that witnessed completion; and completion date/time. In the event there is no one available to witness completion, this shall be annotated on the form with a summary of the circumstances. The Contractor shall provide WCF and documentation to the ILB Operations Center within 48 hours of maintenance action completion.

The Contractor shall provide one (1) copy of the completed WCF to the site supervisor and forward one (1) copy to the ILB Operations Center upon completion of each required site visit.

The Contractor shall distribute WCF copies via email or fax within 48 hours of site visit completion. The Contractor shall provide the WO number; identify the failure cause or part; a description of the maintenance action performed; a list of replaced parts by part/serial number; usage data or scan count since last maintenance activity; name and email address of the Port Official that witnessed completion; and completion date/time. In the event there is no one available to witness completion, this shall be annotated on the form with a summary of the circumstances.

Work Site Cleanliness – The Contractor shall properly dispose of all damaged parts; components; assemblies; subassemblies; consumables; and Petroleum, Oil, and Lubricants (POL), unless otherwise directed to retain for failure item analysis or other reasons. The Contractor shall remove all work-related used parts, waste, and debris from the CBP site upon job completion, unless directed otherwise.

4.1.7 Preventive Maintenance

Preventive Maintenance is defined as any scheduled and planned maintenance actions performed to retain the target Operational Availability (Ao). Preventive maintenance includes periodic inspections, calibration, condition monitoring, critical item replacement, and servicing requirements. Necessary repair actions discovered during the performance of a preventive maintenance action require separate corrective WO’s from the Operations Center. To the widest extent possible, all preventive maintenance shall be scheduled around port operational activities to prevent disruption to daily operations.

The Contractor shall schedule and perform preventive maintenance for X-ray NII equipment listed in individual task orders in accordance with recommended preventive maintenance for each equipment make, model, and type. The Contractor shall perform scheduled and planned equipment services to maintain equipment functionality and identify necessary repair actions. The Contractor shall provide all services, travel, supplies, packaging, transportation, and shipment of items necessary to check the operation and complete the scheduled maintenance tasks for each piece of equipment. The Contractor shall complete scheduled maintenance within 30 calendar days of WO issuance and/or up to 30 calendar days in advance of the scheduled maintenance to combine the preventive maintenance visit with a corrective maintenance visit to reduce overall customer downtime.

NII Monthly Preventive Maintenance Schedule – The Contractor shall provide a schedule of planned preventive maintenance actions organized by equipment to the COR five (5) business days prior to the beginning of each month.

Preventive Maintenance Visit Schedule – The Contractor shall provide a schedule of planned maintenance visits that has been coordinated with Port Officials to the COR within five (5) business days in advance of port visits.

4.1.8 Corrective Maintenance

Corrective Maintenance is defined as any maintenance activity, which is required to diagnose, correct equipment malfunctions or failures that has occurred or is in the process of occurring. This may consist of repair, restoration, or replacement of components. Corrective maintenance is an unscheduled maintenance activity caused by a unit or component failure and includes tests, measurements, and adjustments.

The Contractor shall attempt to troubleshoot each problem by telephone or remote maintenance. If the problem cannot be resolved by telephone or remote maintenance, the Contractor shall respond on-site and restore down systems to a satisfactory Equipment Operational Status. If unable to meet the Customer Wait Time (CWT) corresponding with the target Ao, the Contractor shall provide the justification and a time estimate for effecting repairs to the ILB Operations Center. The Contractor shall notify the ILB Operations Center and provide the date and time of System Operational Status changes, Estimated Time of Arrival (ETA) for parts, and Field Service Engineer (FSE) scheduled arrival at site. The

Contractor shall coordinate site visits with the CBP ports, as required.

The Contractor shall provide labor, services, parts, equipment, supplies, packaging, transport, shipment, and materials necessary to diagnose and correct malfunctions or failures of equipment.

The Contractor shall perform services required to return the X-ray NII equipment to an “Operational” Equipment Operational Status. The Contractor shall maintain the Ao of X-ray NII equipment listed in individual task orders in accordance with the target standards. Operational Availability (Ao) is defined as the percentage of time during the reporting period that a specific unit is available to support the operations for which it was designed. Systems undergoing Preventive Maintenance actions are considered to be available to support operations under this definition.

The Contractor shall restore systems reported in a “Non-Operational” status to an “Operational” or “Conditional but Operational” status.

The Contractor shall restore systems in a “Conditional but Operational” status to “Operational” within 10 business days.

The Contractor shall make contact with a site requiring assistance within one (1) hour of the receipt of a WO. The Contractor shall respond to the WO by contacting the site POC provided by the ILB Operations Center. The Contractor shall report the date/time of the contact to the ILB Operations Center immediately after contacting the site POC.

4.1.9 Remote Maintenance Monitoring

The system shall have the capability for remote maintenance monitoring (objective). The health status of system components shall be able to be viewed remotely (potentially at the manufacturer or a CBP location) in order to obtain system statistics, guide preventative maintenance actions, and diagnose system issues. The remote repair of system computer shall also be considered.

4.1.10 Corrosion Control

The Contractor shall apply corrosion control techniques and measures to mitigate and correct corrosion of the X-ray NII equipment listed in individual task orders.

The Contractor shall visually inspect the equipment for signs of corrosion. The Contractor shall apply best practices to remove corrosion or replace parent material, properly treat and prepare surfaces for painting, and apply a color-matched finish.

4.1.11 Configuration Report

The Configuration Report shall include the following: equipment model, equipment serial number, location, current software version with any software upgrade history/retrofits for the control console and programmable logic controllers (PLCs); hardware design and changes; and control vehicle configuration. The Contractor shall submit a baseline configuration report within 30 days after award of contract and an annual configuration report thereafter to the COR. CMII-100E, CMII Standard for Enterprise Configuration Management, is cited as a guidance document.

4.1.12 NII Ao and MTBF Trend Report

The Contractor shall provide a quarterly Operational Availability (Ao) and Mean Time Between Failure (MTBF) Trend Report on each NII system by serial number. The calculation will use the standard illustrated in Performance Standards. This report shall be a spreadsheet in a Microsoft Excel format to allow CBP to sort, edit, merge, and conduct internal logistic analysis.

4.2 On-Demand (Other Maintenance and Support Services)

The Government anticipates requiring other requested services, separate from those outlined above, as needs arise during the course of this contract. The Government reserves the right to set and escalate priorities for these services to allow for expediting as urgent needs arise. This work will be solicited as a Firm Fixed Price (FFP) order once the need arises on (among other things) product reconditioning, technical refresh services, maintaining spares stock/repair kits, integrated logistics services, severe corrosion restoration, refurbishment services, engineering services, installation, relocation services, disposal, site services/surveys, maintenance training, source change out, retrofit, emergency services, and special event services.

In addition, FFP price quotes including travel for the following services may be requested as periodic needs arise.

4.2.1 Engineering Services

Upon written request, the Contractor shall provide engineering services to the equipment identified in individual task orders. Engineering services includes failure analysis, root cause analysis, system operation anomaly analysis, and evaluation of potential or perceived safety hazards to personnel.

4.2.2 Ad Hoc Reports

Upon written request, the Contractor shall provide data that would enable Government performance analysis, economic trade-off studies, budget impact analysis, etc.

4.2.3 Site Surveys

Upon written request, the Contractor shall conduct site surveys based upon CBP/OFO priorities as designated by the COR to support the equipment identified in individual task orders. The Contractor shall coordinate survey activities prior to and during the site surveys with the COR. See DID A005

4.2.4 Provisioning Support

Upon written request, the Contractor shall provide provisioning technical data for the equipment listed in individual task orders. The Contractor shall provide provisioning technical data traceable to the Original Equipment Manufacturer (OEM) supportability analysis, tailored to satisfy the level of repair and sustainment period identified in the request. The provisioning technical data shall identify major repairable parts, smaller non-repairable components used to effect repairs, consumable lubricants, piece parts used in assembly, criticality of items, acquisition lead times, and vendor identification information.

4.2.5 Retrofit Support

Upon written request, the Contractor shall perform retrofit functions to address approved Engineering Change Proposals (ECPs), enhancements, Service Life Extension Programs (SLEPs), and technical refresh activities for the equipment listed in individual task orders.

4.2.6 Relocation Services

Upon written request, the Contractor shall provide emergent need relocation services for the equipment listed in individual task orders. The Contractor shall disassemble, transport, and reassemble the components of the system at the new location. The Contractor shall perform post-assembly functional testing of the relocated system and familiarize operators with configuration and operational changes brought about by the relocation. The Contractor shall coordinate re-commissioning and/or recalibration activities, as required.

4.2.7 Site Work

Upon written request, the Contractor shall provide minor repair or electrical work external to the equipment unit in the performance of a relocation or corrective maintenance action resulting from an accident or incident.

4.2.8 Disposal

Upon written request, the Contractor shall provide disposal services for the equipment listed in individual task orders. The Contractor shall disassemble, transport, and properly dispose of designated systems and/or components after decommissioning.

4.2.9 Emergency Services

Upon written request, the Contractor shall provide emergency services in response to various emergency situations and natural disasters. The Contractor shall provide the labor, services, parts, equipment, supplies, packaging, transport, shipment, and materials necessary to support emergency service requirements.

4.2.10 Special Events

Upon written request, the Contractor shall provide services to special events (i.e., major sporting events and conventions). The Contractor shall provide the labor, services, parts, equipment, supplies, packaging, transport, shipment, and materials necessary to support special event service requirements.

4.2.11 On-Demand Training

Upon written request, the Contractor shall provide additional, on-demand training services such as: training development, operator training, train-the-trainer training, training laptops and training material as described in Section 5.1 of this

SOW.

4.2.12 Safety

The Contractor for LS-NII Systems shall maintain a system safety program that continually identifies all hazards and provides a methodology to either eliminate or control these identified hazards.

All products, designs and specifications provided and all construction and installation activities conducted shall comply with all OSHA, GSA and NRC regulations, as well as any other appropriate laws, regulations, standards, codes and health and safety guidelines.

4.2.12 Hazardous Materials Considerations

The Contractor shall identify all Hazardous Materials. The list shall include the material description, quantity of the material, disposal instructions, exposure risks, symptoms and treatments. The list shall be prepared in accordance with DID A004 and be maintained in the Technical Documentation Package throughout the life of the NII system. The list shall be derived for the Hazardous materials identified in the Code of Federal Regulations, 49 CFR 172, Subpart B (Hazardous Materials Table, etc.).

5 System Support Requirements

The following identify the programmatic and logistical requirements for Mobile X- Ray Van Systems. The Contractor shall prepare Monthly Progress Reports in accordance with the attached DID A006.

5.1 System Training

The length of the training course will be determined based on content, CBP projects four (4) hours of instruction plus four hours of hands-on training on the equipment and the software. Contractor may be contracted with to provide training to personnel at the various installation locations. Vendors shall include this in their response based on two instructors per location. The Contractor will meet initially with CBP (specifically Office of Training Development OTD, Office Field Operations OFO-NII Program Office, and the Technology Training and Support Branch TTSB) at a CONUS location to discuss the training format, content, and expected duration.

The maximum class size shall be twelve (12) students.

This course shall be a combination of lecture and hands-on exercises. The training shall include classroom training on the x-ray system components, operation, image enhancement and image analysis. The Vendor shall develop hands-on training using the system in the operational environment as well as the use of the software to analyze and interpret the images. The image portion will require a way for students to practice using the software outside of the operational environment.

CBP requires a module on WME specific to the system, including images of mock WME devices. The contractor shall work with CBP on the development of this module and the capturing of the images.

For WME awareness, CBP will assist with the development but this module should include images and information on finding threats specific to the system.

Radiation Awareness training is a CBP provided VLC course that must be completed by all students prior to attending the course.

CBP will provide the Core Messages module and NII reporting.

The maintenance portion of the training shall include information on the role of TTSB and ILB. CBP will assist the vendor with this content.

The Vendor shall provide the training and all training equipment (including computers, software, and images), supplies, and materials necessary to fulfill this requirement and deliver training to up to three concurrent classes of twelve students plus one CBP instructor. The computers, software and any related specialty equipment (for example a dongle to activate the software) shall be provided and ownership transferred to the Government in significant quantities to conduct three concurrent classes plus three spare items of each type provided to allow for maintenance and repair/replacement without impact to the class delivery. The Vendor shall submit a copy of the software for CBP to review as part of a CBP internal Technology Insertion Request (TIR) to allow the software to operate on any CBP owned computer. If the software fails the TIR review, the Vendor shall make appropriate changes to allow the software to pass the TIR review. The Vendor shall maintain the capability to provide CBP with additional copies of the TIR approved software for the life of the system.

One complete set of thirteen (13) computers, software and any related specialty equipment (for example a dongle to activate the software) will be provided and ownership transferred to TTSB at the beginning of the first class.

All NII images, all GFI, and other CBP-specific materials remain the property of CBP and may not be used by the Vendor for any purpose other than CBP training.

5.2 Operator Training

Develop Systems Operator Training for CBP personnel, in accordance with course outline (3.9.1.4).

5.2.1 Delivery Plans for Operator Training

The Contractor shall provide one instructor per course as specified in the table below. Sessions to be delivered:

Course Vendor Role Sessio ns

Time Frame

Seats

Kickoff meeting

Participant

Design Document

Lead

Task Analysis

(SOW

3.9.5.1)

Beta Lead Instructor

1 Schedule in DID

12 max (12 Officers plus CBP instructors and HQ representatives as observers)

Pilot Lead Instructor

1 Schedule in DID

12 max

12 Officers plus CBP instructors and HQ representatives as observers)

Train The Trainer

Lead Instructor

1 Schedule in DID

12 max

(CBP/FOA-

NIITB/TT&SP

instructors)

Team Teach

Support 1 12 officers, 4 instructors to demonstrate ability to instruct the materials

For the sake of clarity, these delivery options (and related terms) are described in Appendix 1: Development and Review Process.

5.3 Training Materials

All training materials developed under this contract shall conform to the requirements of the Office of Training and Development (OTD) based on models provided. A master copy, reproducible for all components, will be kept and updated by the Contractor until the contract has ended, at which time they will be transferred to the Government. All deliverables shall be conveyed free of trademark and proprietary claim by the Contractor, and with the unlimited right of alteration, reproduction and/or distribution within the Government.

Deliverables shall be created through the use of Microsoft Office Suite, Adobe and Macromedia products.

As part of the final deliverables, the Contractor shall deliver all source material to CBP to include original image files, i.e., Photoshop files used to create images or video files. Materials provided as Adobe® Acrobat® files must also include the source files from which they were generated. Original files delivered shall include a Master Format Tape and Edit Decision List (EDL) for any multimedia created. If Macromedia® Flash® is used as a presentation vehicle, the source file (.fla) as well as the compressed file (.swf) shall be included.

The Contractor will provide enough sufficient licensed copies of the system viewer tool to support CBP need for training classes, consisting of 12 students, as well as six additional copies for reserve and archiving.

Materials shall specifically include:

- Participant Guide

- Instructor Guide

- Job Aids (specific step-by-step guides to be used by the officers to operate the system and to use a reference)

- Personal Qualification Standard (a checklist to ensure the transfer of learning – used during hands-on portion of the training)

- Posters or other aids to assist in learning

- Presentation materials

- Any software viewer necessary to deliver the training

5.4 Course Outline

The following course outline is to be followed for all classroom and hands-on activities. Bolded items will be provided by CBP. The Contractor shall have close interaction with CBP for developing the course content.

I. Introduction

II. Technology Training and Support Branch (TTSB)

III. Core Messages (this may be a video)

IV. Radiation Awareness (This is a CBP VLC course required prior to attending the training.)

V. X-ray Theory

VI. System Description (Components and Detailed Functions)

VII. System Operation

Startup (Pre-op check and switching on)

User Set-up Parameters

Inspection Process o Loading and Unloading o Control Panel operation o Scanning

Shutdown

VIII. Image Analysis (Not threat image projection)

Image Enhancement Keys

Soft Keys

Touch Pad Mouse

WME Awareness

Image Analysis

Image Archiving (Manual and Auto) and Retrieval

IX. Maintenance

X. NII Reporting

XI. Hands On Activities (using the software in the classroom to enable practice on the actual system)

Component Location/Safety

Startup

Demonstration of Inspection Process

Demonstration of Enhancement Keys

Demonstration of Manual Archive

Students Scan a Package and Use Enhancement Keys

Demonstrate Access to Operator Training Mode

Shutdown

XII. Student Personnel Qualification Standards (PQS) and

Standard Questions

XIII. Course Evaluation

5.5 Course Timing

The Contractor shall have close interaction with CBP for developing the course content.

As a means of articulating CBP’s vision, the following table straw mans the rough timing sequence.