HSBP1013R0071-Att1 SOW.pdf

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1. Introduction

This statement of work (SOW) outlines the training services that are required to support the Department of Homeland Security (DHS), U.S. Customs and Border Protection (CBP), Office of Air and Marine (OAM). The goal is to secure experienced, proactive, full service training provider/s to meet the many training requirements for Aircraft Pilot Training Services.

Additional information is available to the public at: http://www.dhs.gov/index.shtm

2. Definitions

a. “CBP Differences Training”: for aircraft that are specifically modified to meet the

CBP mission requirements. For example: Aircraft have been modified to meet mission equipment loads/demands and differences include but are not limited to performance parameters, weight and balance, engines, electrical systems, air conditioning/pressurization systems, hydraulics, and emergency procedures.

b. “FAA”: Federal Aviation Administration

c. “FAR”: Federal Aviation Regulation, also known as Title 14 CFR, Aeronautics and Space

d. “FAA-FAR”: in this SOW shall mean Federal Aviation Regulation, also known as Title 14 CFR, Aeronautics and Space and/or any subsequent FAA-FAR publication

e. “Fixed Wing” or “FW”: Airplane

f. “Rotor Wing” or “RW”: Helicopter

g. “ground school” or “academics”: pilot flight training conducted on the ground

h. “initial transition”: pilot training for experienced pilots learning to operate/fly an unfamiliar or specific make/model/type for the first time

i. “student pilot”: a pilot as defined by the FAA and or an experienced pilot receiving instruction

j. “dual training”: training in an aircraft where the instructor is imparting instruction to the student or pilot

k. “solo training”: flight time building when the student is alone in the aircraft for building flight time and practicing fundamental maneuvers

l. “personal information (PI)”: includes but is not limited to the pilot’s personal/residential address, phone number, email, social security number, credit cards, bank account numbers, and marital status

m. “Flight Simulation Training Device (FSTD)”: in this Statement of Work is a generic term that shall mean a simulation device used to train pilots on the ground

n. “Flight Training Device (FTD)”: Used for either generic or aircraft-specific flight training. Comprehensive flight, systems, and environmental models are required.

High level FTDs require visual systems but not the characteristics of a Full Flight Simulator (FFS)

o. “Full Flight Simulator (FFS)”: Used for aircraft-specific flight training, relevant aircraft systems must be fully simulated and a comprehensive aerodynamic model is required. All FFS require outside-world (OTW) visual systems and a motion platform.

p. “Light Enforcement Helicopter” (LEH): is an OAM unique and generic term used when making reference to the AS-350, EC-120, and UH-1 helicopters in the CBP fleet or as deemed appropriate by OAM.

q. Airport shall be interpreted to include heliport in this SOW.

Note: FSTD, FTD and FFS are fully and technically described with certification/qualification procedures in FAA-FAR Part 60 and Appendices.

3. Background

OAM is the world’s largest Law Enforcement Air Force, employing more than 750 pilots and operating more than 290 aircraft, comprised of 22 aircraft types, makes, and models at more than 25 locations. OAM complies with the Federal Aviation Regulations (FARs) as managed and enforced by the Federal Aviation Administration (FAA), as per Title 14 of the Code of Federal Regulations (CFR), Aeronautics and Space, and it conducts flight operations, in accordance with FAR Part 91, to the greatest extent possible.

CBP’s National Air Training Center (NATC), located in Oklahoma City, OK, was established to ensure that all field offices meet established operational and training standards in compliance with CBP’s national policies and directives. The NATC provides thorough, comprehensive, standardized aviation law enforcement training with an emphasis on tactics and safety. The NATC goal is to: 1. provide comprehensive aviation law enforcement training with an emphasis on tactics and safety, 2. enhance standardization and national interoperability of aircraft and crews, and 3. enable more efficient utilization of limited resources.

The law enforcement mission has and will continue to evolve as demand and technical advancements in aircraft continue to develop and improve. With these evolutions has come the need to drop or add aircraft types, makes/models, and numbers of aircraft in the CBP fleet as well as pilot throughput/annual demand for any given course of instruction.

4. Scope of Work

The contractor/s shall provide aircraft specific and generic training for a variety of aircraft and FAA pilot certification(s) and ratings. Over the period of performance of this contract, it is envisioned that aircraft specific and generic pilot training courses will evolve and/or change. Aircraft training courses may be incorporated and/or phased out to accommodate CBP aircraft fleet changes, mission needs, pilot demand/throughput, or for the convenience of the Government.

In the event an aircraft is introduced into the fleet or a new generic course of instruction is required, the contractor(s) may be offered the first opportunity by the Contracting Officer to enter into bilateral negotiations for adding new requirement(s) to the contract.

CBP may also require aircraft specific “CBP Differences Training” in addition to and after the approved course has been conducted for CBP pilots. This is not to be confused with any type/make/model differences training that may be required or recommended by the FAA-FARS or the contractor. CBP Differences Training is for aircraft that are specifically modified to meet CBP’s mission requirements. For example: mission sensor suites have altered/changed aircraft performance parameters, weight and balance, engines, electrical systems, air conditioning/pressurization systems, hydraulics, emergency procedures. In the event that CBP Differences Training is required, a formal contract modification will take place to include cost factors. Syllabi and lesson plans will be requested by the Contracting Officer and provided by the vendor, when requesting updated proposed cost for the change. Source data relevant to such requirements will be provided by OAM.

The contractor(s) shall provide training which consist(s) of ground school (academic classes), simulation sessions, dual, solo flight training, or other training as appropriate to meet FAA and/or OAM requirement(s).

At contract start, aircraft specific pilot (1) Initial Transition, (2) Annual Recurrent training shall be conducted for the following aircraft:

Eurocopter AS-350 (B2, B3) Eurocopter EC-120B UH-1 (several models; BH-205 is a suitable substitute) AgustaWestland AW-139 King Air 200; electro-mechanical/analog instrumentation/avionics King Air 200; Collins PL21 instrumentation/avionics King Air 350; Collins PL21 instrumentation/avionics C-12C Huron Citation II/C-550 DASH 8 DHC-8 -200 Core DASH 8 DHC-8 -300 Core Pilatus PC-12 Series X (Ten) Sikorsky S76B

UH-1N (unfunded requirement - not in service at this time; the Bell 212 is an acceptable substitute)

UH-60 Black Hawk A, L and M models (S70 is an acceptable substitute)

5. Applicable Documents

Federal Standards:

Title 14 Code of Federal Regulations (FAA-FAR) Parts 61, 141, and 142 and any FAA-FAR Part, handbook, manual, testing standard, advisory circular or any other publication that provides regulation, guidance, informative materials, direction, and/or standards for pilot training/certification.

6. Technical Requirements/Description of Tasks

The contractor shall possess and maintain the required certificates of a FAA/FAR Part 141 Flight School (a provisional Part 141 certificate is unacceptable) and/or FAA/FAR Part 142 Training Center as appropriate to the equipment (FFS, FTD and/or aircraft) utilized for training or as approved by NATC.

The contractor shall conduct aircraft specific and generic training, coordinate knowledge testing/examinations, and also coordinate practical tests/examinations as required by the FAA-FARs. Test/examination/Designated Pilot Examiner (DPE) fees for time and material courses in Schedule B are reimbursable and shall be invoiced and associated with the specific CBP pilot and course of instruction.

For standardization and to meet CBP Expectations of dual instruction, especially in the AS-350s, EC-120, and UH-1 helicopters, all instructors shall be FAA-FAR certificated Flight and/or Ground Instructors as applicable.

6.1 Aircraft Specific Initial Transition and Annual Recurrent Training

Aircraft specific training shall be conducted in accordance with the FAA-FARs in descending order of preference:

Under FAA-FAR Part 142 Training Centers o FFS Level D o FFS Level C o FFS Level B o FFS Level A o FTD Level 7 o FTD Level 6 o FTD Level 5

Under FAA-FAR Part 141 Pilot Schools (Provisional Part 141 certificates are not acceptable)

Per the Original Equipment Manufacturers (OEM) recommendation/practice

In the event that the aircraft is not subject to FAA jurisdiction (for example:

C-12, UH-1, U-H60), the next best alternative is that training be conducted in accordance with Department of Defense (DOD), OEM or other sources

Other equipment and/or sources when approved by OAM/Training and Safety

Standards (TSS)

6.2 Generic Aircraft Pilot Training

Generic Training shall include High Altitude, Reduced Vertical Separation Minima and Flight Instructor Qualification courses as identified below. Annual demand or through put for this type/kind of training is expected to be low. Trainings are expected to be conducted with appropriate training aircraft and/or generic tabletop cockpit technique trainers, aviation training devices, and the like for the certificates and ratings sought.

Generic training will include:

• High Altitude Training (FAA/FAR part 61.31(g ))

• Reduced Vertical Separation Minima (RVSM for pilots; FAA/FAR Part

91.706 )

• Qualification Courses to include Airplane Single-Engine, Airplane Multi- Engine, Helicopter, and Flight Instructor. Flight Instructor Qualification Courses will include Airplane Single-Engine, Airplane Multi-Engine, and Helicopter) in accordance with FAA-FAR Part 61

At contract award, the contractor/s shall be capable of conducting the following training/certifications:

Additional training required for operating pressurized aircraft capable of operating at high altitudes (FAA/FAR part 61.31(g))

Reduced Vertical Separation Minima (RVSM for pilots; FAA/FAR Part 91.706)

Airplane, helicopter, and Flight Instructor Qualification/s Course/s (FIQC as appropriate) – Shall be conducted only when approved by the CO in coordination with the COR.

o Airplane or helicopter Commercial pilot o Instrument Airplane or Instrument Helicopter o Airplane Single Engine Land (SEL) and/or Multiengine Land (MEL) o Flight Instructor Candidates will be experienced aircraft pilots in category and class

Flight Instructor Airplane: SEL, MEL, and or Instrument-

Airplane Flight Instructor Rotorcraft: Helicopter and/or Instrument-

Helicopter o Except for Flight Instructor candidates, students may or may not have prior flight experience.

At contract start, generic training shall be available/conducted consistent with generic training stated earlier in 6.2 for the following pilot training requirements:

• High Altitude Training (FAA/FAR part 61.31(g ))

• Reduced Vertical Separation Minima (RVSM for pilots; FAA/FAR Part

91.706 )

• Airplane Single-Engine, Airplane Multi-Engine, Helicopter, and Flight Instructor Qualification/s Courses (to include Airplane Single-Engine, Airplane Multi-Engine, and Helicopter) in accordance with FAA-FAR Part 61

As a training provider, the contractor shall be an unbiased instructor and evaluator. The contractor’s instructors shall work with each student in order for the student to attain the minimum level of performance. The CBP expectation is for all students to meet FAA-FAR Commercial Practical Test Standards.

In the event a pilot’s performance in training is less than expected and may not successfully complete the course without additional training, the training provider shall notify the Contracting Officer’s Representative (COR) in a timely manner (email is preferred) and discuss the student’s current progress, status, and prognosis. When coordinated with the Contracting Officer the COR may authorize additional ground school, simulation periods, and/or dual flight training.

(Note: Any references to the COR shall also include the designated Alternate COR if the COR is unavailable.)

The contractor shall participate with OAM Standardization Flight Evaluators (SFEs) and/or Instructor Pilots (IPs) from the NATC located in Oklahoma City in the occasional review and potential improvement or modification of the course syllabi and lesson plans presented to OAM pilots. The contractor shall not alter any course of instruction or equipment for CBP pilots without review and approval by the Contracting Officer and COR.

For courses of instruction that are not FAA approved, the contractor shall provide course critique forms to all pilots after completion of each course. These critique forms shall be used as part of the basis for evaluating the effectiveness of the training received and instructor effectiveness. Copies of the critiques shall be provided to the COR on a monthly basis at a minimum.

The contractor shall ensure that all equipment, employees, and subcontractors used to support this contract are all appropriately FAA certified as necessary.

6.3 Training Requirements

The contractor shall ensure all training is conducted to a single philosophy of standardization, safety, and continuity. The courses shall be methodical, structured, detailed and be comprised of ground school/academics, flight simulation, dual, solo or other instruction as appropriate.

The contractor shall provide their commercially available off the shelf courses of instruction.

Initial/Transition to include a FAA FAR 61.56 Flight Review and FAA-FAR

61.57(d) Instrument Proficiency Check

Recurrent/Annual Refresher to include a FAA FAR 61.56 Flight Review and FAA-FAR 61.57(d) Instrument Proficiency Check

Additional hourly ground school, simulation periods/sessions and/or dual training as coordinated on a case-by-case basis and approved by the Contracting Officer and COR

For FAA-FAR aircraft pilot type rated aircraft (C-550, AW-139, DHC-8 and

KA-350):

o Second-in-Command (SIC or Co-pilot) o SIC to Pilot-in-Command (PIC) upgrade and FAA-FAR practical examination/type rating o NOTE: In the event a Single Pilot Rating is approved by the FAA-

FARs, CBP pilots will receive training and certification in a crew of two pilot mode.

6.4 Initial/Transition Aircraft Specific Course

The contractor shall present their commercially available off the shelf course of

6.5 Recurrent/Annual Aircraft Specific Course

The contractor shall present their commercially available off the shelf course of

For the Citation II, Recurrent (FAA/FAR 61.58 Pilot-in-Command Check):

The CBP OAM Citation II fleet is non-standard and likely configured differently from Citation II FFS equipment available via a commercial off the shelf course of instruction. If an offeror possesses the capability to provide instruction in a Citation II FFS consistent with cockpit and instrument panel layouts and configurations as depicted in Section J Attachment 2, please include specifics of this capability in the proposal, to include photos of the cockpit and instrument panel.

6.6 Second-in-Command (SIC)

The contractor shall present their commercially available off the shelf course of instruction

6.7 UH-60 Maintenance Check Pilot (Does NOT Count as Initial or Recurrent Training) of instruction

6.8 UH-60 Instructor Pilot (Counts as Recurrent Training only) of instruction.

Note: Please do not confuse with FAA Certified Flight Instructor Training.

6.9 If Proposing Dual Training in the LEH

For offerors proposing dual flight training in the LEH (AS-350, EC-120, and

UH-1):

Normal procedures and emergency procedures that are identical in both helicopters may be conducted in either make/model. However, normal procedures and emergency procedures that are unique to either make/model helicopter shall be conducted in that specific make/model helicopter.

The following courses are required to be available. They may be ordered as a stand-alone course/s, or may be ordered in conjunction with Initial or Recurrent training per the Contracting Officer and COR. The Contractor shall present their commercially available course of instruction.

IPC – Instrument Proficiency Check (IPC): (FAA-FAR 61.57(d)):

MHD – Mountainous Flight and High Density Altitude:

NVG – Emergency Procedures with Night Vision Goggles:

7.0 Program Management

7.1 Infrastructure, Equipment, Internet Available Services and Personnel

The contractor shall provide all the needed equipment to include learning tools such as: aircraft, simulators, tools, facilities, buildings, hangar space, maintenance, fuel, training airspace, landing areas, and personnel required to successfully complete required training in a timely manner. These items must be in place, in commercial use, FAA/FAR PART 141 (provisional is unacceptable) and/or 142 certificates already issued/granted when the proposal is submitted.

Proposals that contain promises, assurances, and the like to include pending contracts for equipment/facilities needed to meet demand, technical requirements, and/or the scope and depth of the SOW are unacceptable and will not meet the minimum expectations (not a “start-up” or “phase in/phase out” concept) of the Government.

The contractor shall also provide to the COR, within 180 days of contract award, an internet friendly/accessible data portal or access for CBP. The data portal or access shall provide a range of information/services intended to provide current, up-to-date information and management information/controls to include as follows:

1. Administrative access/permissions for the COR and Alt COR

2. Listing of each future scheduled pilot/course and inclusive training dates;

includes training that may be in progress (started but not yet completed)

3. Successfully completed training (pilot/course and inclusive training dates)

4. Tracking each pilot’s home base and Training Officer

5. A repository function for each pilot’s records

6. Unique access for each pilot to download records and pre-course study materials

7. A report generator (for example: pilot, course, base, date, aircraft) that can be saved in *.pdf and MS EXCEL formats

8. The Supporting data base shall be updated and made current, daily.

In the event that training will take place in a FSTD and in an aircraft and the airport/heliport is not collocated with the FSTD facility, the airport must be within a 30 minute (rush hour traffic) or 5 driving miles of the FFS/FTD facility.

There will be no Government Furnished Equipment (GFE) of any kind on this contract(s).

7.2 Aircraft and Equipment Maintenance

The contractor shall ensure that all aircraft and other equipment utilized under this contract are of U.S. Registration and are maintained in accordance with Federal Aviation Regulations as appropriate to their Operating Certificate(s).

7.3 Invoices/Billing, Fiscal Reporting, and Responsibilities

The contractor shall conduct, unless otherwise instructed by the COR or Contracting Officer, scheduled training as long as funds are obligated to the contract. The contractor shall not conduct training or otherwise incur expenses if funding has not been officially obligated. Training conducted absent or in excess of funds available shall be at the Contractor’s own financial risk unless specifically authorized in writing by the Contracting Officer with copies to the

COR.

The contractor shall include a discrete unique, sequential numbering system for invoices. For example: CBP-*** starting with CBP-001 and running sequentially for the life of the contract. The contractor may submit an invoice once per month.

The contractor shall invoice for all training courses completed during the invoicing period. Payment is made in accordance with the Prompt Payment Act after receipt of an approved and accepted invoice.

The contractor shall, when generating invoices, use a standardized format and style which will be agreed upon by the COR. The contractor may utilize the Standard Form 1034 to model an MS Excel spreadsheet(s) for the submission of invoices. The invoice shall contain, but not be limited to:

Alphabetically by Course name and tuition.

o Then alphabetically by Pilots’ last name, first name as it appears on their Pilot Certificate.

Invoice Total

Date of Invoice

Date(s) of Instruction

8.0 Deliverables

All deliverables shall be delivered to the COR no later than the dates specified in the SOW. Deliverables are to be transmitted with a cover letter, referencing the Contract Number, on the prime contractor’s letterhead and describing the contents.

Item Description Qty Addressee Due

A.

COURSE MATERIALS copies of (electronic copies are encouraged)

1. course syllabi

2. pre-flight and post-flight pre/debriefing checklist/s

3. any other classroom training materials, posters, handouts, items presented to the students

COR

CO

1. Within 5 days after contract award

2. As updated by the contractor

B.

PILOT TRAINING

CERTIFICATES AND

RECORDS

1 set

Pilot's office location Training Officer

Originals post marked or otherwise transmitted, email is acceptable, within 5 working days of course completion for any given pilot

C.

REGULAR, STANDARDIZED

INVOICES

COR

CO

Monthly

D. PILOT Course CRITIQUES 1 COR

Only for non Part 141 and/or Part 142 courses: Post marked or otherwise transmitted within 5 working days of course completion for any given pilot

E.

OTHER DATA, RECORDS OR

INFORMATION AS/AND

WHEN REQUESTED

1 COR

As may be requested by the

COR

F.

Internet Access to CBP information, records AND INFORMATION, per Section 7.1

COR and

ALT COR

180 days after Contract Award.

9.0 Key Facilities

The Contractor’s Training Venues/Facilities to include FFS/FTDs and aircraft as per the negotiated and awarded contract shall be considered key facilities throughout the performance of the contract.

10.0 Government Furnished Equipment/Information

There is no Government Furnished Equipment.

GFI – Aircrew Standardization Manuals, Aircraft Supplemental Manuals, and CBP unique checklists when available and or if in CBP use

11.0 Place of Performance

At the contractor’s facilities or facilities proposed by the contractor.

12.0 Period of Performance

The period of performance shall include a one year base period and four one-year option periods.

13.0 Special Considerations: Expanding/Reducing the SOW’s Scope of Work

The government reserves the right to engage in bilateral negotiations with the contractor(s) to add and/or modify course(s) or capabilities to accommodate the following:

The constant evolution of the CBP Mission will require adding/reducing/removing aircraft and aircraft specific training or generic training and other subsequent courses of instruction as the result of aircraft types entering and leaving the CBP aircraft fleet, increase or reduce student throughput/demand, and/or suspend certain courses of instruction for the convenience of the Government.

Tactical instruction (how to operate a given type aircraft in OAM’s tactical mode considering its assigned Law Enforcement role(s), configuration(s) and sensor(s))

In addition, the Government reserves the right to suspend/terminate course/s and conduct those same courses “in service” using Government resources.

No changes to this SOW or cost increases shall be incurred without written prior approval of the Contracting Officer. Any changes or cost increases/decreases will not take effect until the Contracting Officer executes a written modification. This type of action requires a formal modification to the contract.

14.0 Government Directed Travel

The contractor may be required to send requested personnel to meetings with CBP personnel as requested by the Government. The most probable destinations are:

Oklahoma City, Oklahoma

Washington, DC The contractor’s training facility(s)

Draft agenda/meeting schedule will be generated at the time of travel and when the meeting requirements are finalized and funded. The COR will decide who will draft the agenda and meeting schedule prior to the scheduled meeting.

Any contractor travel costs for these trips will be reimbursed in accordance with Federal Travel Regulations.

15.0 Security

A. Sensitive Information

The COR shall keep an inventory of all CBP GFI within the control, thereby ensuring no loss of information during the process of this contract.

16.0 Disclosure of Personal Identifiable Information (PII) and Handling

In the course of performance of the contract, the contractor shall possess sensitive information regarding the pilots circulating through its training courses. The contractor shall be protective of printed/electronic records that contain pilot’s Personal Identifiable Information (PII). PII includes, but is not limited to, the pilot’s personal/residential address, phone number, email, social security number, credit cards, bank account numbers, and marital status.

The successful offeror shall be required to sign a Non-Disclosure Agreement. The successful offeror shall also comply with all terms and conditions of DHS Management Directive, MD 11042.1, Safeguarding Sensitive but Unclassified (For Official Use Only) Information.