Attachment_1_-_PWS_Revised_4.13.18_(tracked_changes).docx

DARPA Physical Security Support Services PWS – Revised 4/13/18 DARPA Physical Security Support Services Performance Work Statement

1.0 General

The contractor shall provide the necessary personnel, materials, facilities, and other services required to perform the tasks and requirements in accordance with this Performance Work Statement (PWS). The contractor shall provide replacement or substitute staffing as necessary to continue the full level of services required by this PWS at all times. Where appropriate and as authorized by the government, the contractor shall assist in the replacement of equipment necessary to assure the provision of the services required by this contract.

The term contractor as used herein refers to both the prime contractor and any subcontractors or consultants that the contractor may use or that may be directed. The prime contractor shall ensure that their subcontractors and consultants comply with the provisions of this contract.

1.1 Introduction

Contractor support services are required to support the Security and Intelligence Directorate (SID) at the Defense Advanced Research Projects Agency (DARPA). In fulfilling this responsibility, SID desires support services in developing, implementing, maintaining, and continuously improving programs that complement the DARPA mission, facilitate the secure and successful accomplishments of the SID mission – protecting DARPA personnel, information, property, and business continuity – and that fully comply with Public Law, National Policy, applicable Executive Orders, and Department of Defense Directives, Instructions, and Regulations.

1.2 Background

DARPA’s mission is to maintain the technological superiority of the U.S. military and prevent technological surprise from harming our national security by sponsoring revolutionary, high payoff research that bridges the gap between fundamental discoveries and their military use. DARPA’s mission is also to create technological surprise for our adversaries. This implies one imperative – radical innovation for national security. DARPA’s business philosophy is to bring in expert, entrepreneurial program managers for the technical programs, empower them, protect them from red tape, and to quickly make decisions about starting, continuing or stopping research projects.

SID supports this mission by planning, executing, and directing the information, personnel, industrial, information assurance, and physical security programs at DARPA and at specified contractor sites. This includes collateral, Sensitive Compartmented Information (SCI), and Special Access Programs (SAP). SID also formulates and implements security policy and procedures at DARPA and represents DARPA on security matters with external organizations. The SID mission is to develop, manage, and implement programs that facilitate the secure and successful accomplishment of DARPA’s mission, while protecting DARPA personnel, information, property, and insuring business continuity. SID objectives are to provide world-class service to each of our customers; to establish credible security policy and procedures; to be responsive to technical program needs in a timely manner; to represent DARPA’s interests in National Security Forums; and above all, to protect our people and information. SID’s challenge is to accomplish the mission and objectives while mirroring the DARPA business philosophy. The SID requires a contractor that will provide a high quality professional security staff that believes in teamwork and customer service and that will enter into a working partnership with SID to accomplish these objectives using initiative, innovativeness, and cost consciousness while continuously improving the services provided.

1.3 Scope

This PWS encompasses the support services relative to developing, implementing, and maintaining security programs as required to meet SID needs. The contractor shall provide and manage personnel and equipment, to include support provided to the contractor by subcontractors or consultants, to safeguard DARPA and U.S. Government property, personnel, and information and to assure continuity of the DARPA work effort. This shall include facilities and property routinely or temporarily occupied by DARPA and/or U.S. Government personnel or where DARPA property or information is routinely or temporarily stored.

1.3.1 Licenses and Permits

The contractor shall be licensed as a provider of unarmed security officer services under the laws of the State of Virginia and shall possess such other licenses and/or permits as may be required by the State, Federal, or local government to provide these services. All such licenses and permits shall be obtained prior to contract award, and shall be maintained throughout the entire performance period of the contract. The contractor shall retain records showing proof of required licensing, and make these records available to the Government upon request.

1.3.2 Quality of Personnel

The contractor is required to provide a high quality professional security staff that uses teamwork to accomplish the necessary work, continuously strives to improve the work process, provides the highest quality customer service, and that accomplishes the tasks on time using initiative, innovativeness, and cost consciousness. The contractor is expected to attract, hire, and retain a quality work force, with a minimum of turnover in personnel, and to take positive, continuous actions to achieve and maintain a high level of morale. Additionally, the contractor is expected to quickly make decisions regarding the retention of persons that do not perform in accordance with the standards of this contract. Personnel shall be expected to understand and perform their roles/responsibilities when they begin performance on the contract.

1.3.3 Absence of Managers and Supervisors

When the Program Manager or other supervisors are, or will be, unavailable due to illness, vacation, or for any other reason, the contractor shall assign another individual of equal or greater qualifications to perform the requirements of the position as set forth in the contract. The contractor shall provide the Government the name(s) of the replacement one working week prior to the absence if possible. The Government reserves the right to review the qualifications of replacement or substitute personnel.

1.3.4 Performance of Tasks and Cooperation with Others

The contractor is required to perform all tasks within this PWS and shall be capable of meeting surge requirements during periods when additional resources above the normal requirements are necessary to meet short-term requirements. Additionally, the contractor shall be required to work and cooperate with other contractors and consultants supporting SID and/or DARPA, to include attending and participating in joint meetings and work teams, and shall be required to assist in conducting business process studies. From time to time, emergency or special situations may require the contractor to make immediate changes in operational procedures, processes, plans, deployment, and staffing levels to meet the specific situation, to include the recall of their off-duty personnel. During such times, direction will be provided by the Government.

1.3.5 Timely Reporting Required

The contractor shall document and report activities and the occurrence of incidents on a real time basis as required by SID and/or DARPA procedures. Notifications to the Government relative to the performance of the work required by this contract will not be delayed for any reason. The documentation of activities and incidents shall include entering data into various computer systems in an accurate and timely manner and maintaining appropriate records.

1.3.6 Quality, Thorough Research, and Currency of Material

Prior to submission to the Government, all plans, briefings, training, and other material that the contractor is required to produce under this contract shall be thoroughly researched and shall be developed, presented, and implemented to ensure compliance with the current standards, requirements, and guidance contained in appropriate Department of Defense (DoD), State, and Federal law and regulation. The contractor shall remain abreast of current issues, trends, laws, regulations, and technologies. The submitted material that is approved for use by the Government shall be periodically reviewed and updated to ensure that currency and compliance is maintained with appropriate DoD, State, and Federal law and regulation. When making recommendations for improvement, or for new or changed work efforts, the contractor shall conduct a cost-benefit analysis in respect to supporting the DARPA mission and shall consider the impact of the implementation of the recommendations on efficiency, cost-effectiveness and schedule compliance for SID as well as for the DARPA technical and support offices. The documents shall be accurate and complete, grammatically correct, and shall use the proper punctuation and spelling.

1.3.7 Period of Performance (POP)

This PWS consists of tasks to be performed for a period of 12 months and four additional 12-month option periods.

1.3.8 Inherently Government Functions

The contractor shall advise and assist the Government, but shall not make final decisions or certifications on behalf of the Government nor perform any inherently Government functions. The contractor and its employees shall not represent the Government nor appear to represent the Government in the performance of these contract services.

1.3.9 Contractor Identification

At all times, contractor personnel shall wear and/or produce appropriate identification (in accordance with DARPA Instructions and policies) identifying themselves as contractor personnel. At all meetings, conferences, or sessions with Government personnel, contractor personnel shall clearly identify their status as a contractor employee.

1.3.10 Ownership and Labeling of Contract Products

All reports required as deliverables or work products under this contract are the property of the U.S. Government. The reports and other products delivered to meet the work requirements of this contract shall not contain contractor name, logo or other contractor identifying device.

1.3.11 Public Relations

The contractor’s personnel shall conduct themselves in a manner reflecting the highest credit to DARPA. Security Officers and other contractor employees shall treat all persons with courtesy and respect, constantly striving to win the good will of the public and the DARPA population by providing advice and assistance where possible, providing world-class customer service, and demonstrating impartial enforcement of security requirements. Courtesy, tact, diplomacy and self-control shall be maintained even when firmness is necessary in the performance of duties.

1.3.12 Drug Screening Program

The contractor shall establish and maintain a drug screening program that accords with applicable State of Virginia, federal law, and DoD regulation. All candidates for employment as Security Officers, to include personnel that will staff the Visitor Welcome Center (VWC), must undergo drug testing prior to hire and be subject to random testing after employment. Testing positive for illegal drugs will prevent employment of an individual on the contract and will be cause for removal from the contract after employment.

1.4 Transition

1.4.1 Transition-In

The contractor shall establish a transition-in management team, consisting of at least all Key Personnel, responsible for providing overall management and logistical support of all transition-in activities. In accordance with their Government-approved Transition-In Plan, the team shall ensure no lapses in service between the incumbent contract and this contract during the first three weeks of the base period of performance.

1.4.2 Transition Orientation for New Employees

During the transition-in period, each contractor employee shall be required to attend a basic DARPA security training session. The training will be presented by the Security and Intelligence Directorate (SID) training team. Thereafter, each new hire shall be required to attend the training within 30 calendar days of hire. The training package consists of a combination of Computer Based Training (CBT) modules and lectures. SID personnel will make the training package available to the contractor subsequent to contract award.

1.4.3 Transition-Out

The contractor shall provide overall management and logistical support of all transition-out activities in accordance with their Government-approved Transition-Out Plan. The contractor shall facilitate and participate in organizational, system, process, and information knowledge transfer to the Government program office team and overlapping new contractors, as applicable.

1.5 Training

To be eligible to perform under this contract, all contractor personnel, including replacement personnel, shall meet the training requirements set forth herein within 30 calendar days of the PoP start date or new hire start date prior to performing any on-site security services under this contract, or to continue to work on this contract, unless otherwise specified on a case-by-case basis by the Government. All aspects of the training requirements under this contract are subject to evaluation and approval or rejection by the Government. The Government reserves the right to evaluate any and all training provided or acquired by the contractor in relation to work provided by this contract and to determine the adequacy of the training. The Government shall direct corrective actions where needed.

2.0 Applicable Documents

The following references are applicable to the work required by this PWS:

· DoD Directive 2000.12, DoD Antiterrorism (AT) Program

· DoD AT Guide

· DoD Instruction (DoDI) 2000.16, DoD Antiterrorism (AT) Standards

· DoD Manual 5100.76, Physical Security of Sensitive Conventional Arms, Ammunition and Explosives

· DoD Manual 5105.21, Sensitive Compartmented Information (SCI) Administrative Security Manual

· DoD Manual 5205.07 DoD Special Access Program Security Manual

· DoD Regulation 5200.1, Information Security Program

· DoD Directive 5200.2, DoD Personnel Security Program

· DoD Manual 5200.02, Procedures for the DoD Personnel Security Program (PSP)

· DoD Regulation 5200.08-R, Physical Security Program

· DoD Instruction 5200.08, Security of DoD Installations and Resources and the DoD Physical Security Review Board (PSRB)

· DoD 5205.02-M, DoD Operations Security (OPSEC) Program Manual

· DoD 5220.22-M, National Industrial Security Program Operating Manual (NISPOM)

· DoD Instruction 5220.22, National Industrial Security Program (NISP)

· DoD Directive 5240.1-R, Procedures Governing the Activities of DoD Intelligence Components that Affect United States Persons

· DoD Instruction 5240.5, DoD Technical Surveillance Countermeasures (TSCM) Survey Program

· DoD S-5240.05-M, The Conduct of Technical Surveillance Countermeasures (U)

· Defense Intelligence Agency TSCM Security Classification Guide

· DoD Regulation 5400.7, DoD Freedom of Information (FOIA) Program

· DoD Regulation 5400.11, DoD Privacy Act Program

· Chairman, Joint Chiefs of Staff Instruction 3121.01B, Standing Rules of Engagement/Standing Rules for the Use of Force for U.S. Forces and Enclosure 2 of DoD Directive 5210.56, Use of Deadly Force and the Carrying of Firearms by DoD Personnel Engaged in Law Enforcement and Security Duties

· National Security Telecommunications and Information Systems Security Instruction NSTISSI 4000, Communications Security Equipment Maintenance and Maintenance Training

· Federal Property Disposal Regulations

· Freedom of Information Act

· Privacy Act

· ICD 702: Technical Surveillance Countermeasures

· ICD 703: Protection of Classified National Intelligence, Including Sensitive Compartmented Information

· ICD 705: Sensitive Compartmented Information Facilities

· ICS 705-1, ICS 705-2, IC Technical Specifications

· Department of Defense UG-2045-SHR, Physical Security Equipment Users Guide, current edition.

· Federal Standard 809 (FED-STD-809), Neutralization and Repair of General Services Administration (GSA) Approved Containers, dated April 1, 1998.);

3.0 Areas of Responsibility

3.1 Program Management

The contractor shall provide a full-time senior on-site company representative, hereinafter referred to as “Program Manager” (PM) to manage the overall contract. The PM is responsible for the management of the overall contract in support of the DARPA security program. The PM shall have the full authority to commit the company to all operational functions in support of the contract and to represent and act for, and in the name of, the company in all contract matters relative to the execution of this contract and shall have the full authority to hire and fire contractor personnel to support the contract. The PM will have the sole responsibility and authority for directing the conduct of contractor personnel when contractor personnel are performing tasks or functions associated with this contract. The prime contractor PM is the single point of contact for the Government, regardless of the number of subcontractors that may form the contractor’s team.

3.2 Visitor Welcome Center and DARPA Conference Center

The contractor shall staff and operate a Visitor Welcome Center (VWC). The normal operation for the VWC is from 0600 to 1800 on work days. VWC personnel shall staff the DARPA Conference Center (DCC) as required in Section 9.7.1. The VWC and DCC are normally closed on weekends and Federal holidays. On average, the VWC processes 38,000 visitors per year, and the contractor shall minimize visitor processing wait times to the maximum extent practicable by maintaining appropriate staffing levels. Scheduled events outside normal operation requirements shall be approved by the Government and charged under the Surge CLIN.

3.2.1 Purpose and Function

The purpose of the VWC is to receive, process, and escort U.S. and Foreign National personnel that visit DARPA and to document each visitor and each visit. The visitor processing shall consist of a series of questions asked by the VWC staff of each visitor to determine the visitor’s identity and citizenship and to determine if they have unauthorized devices in their possession and a verification of the visit with the DARPA host. Based on these determinations, the VWC staff will decide appropriate actions to allow or deny the visit. If the visit is allowed, the VWC staff will provide the visitor an appropriate visitor identification badge, will either preclude or allow the visitor to carry equipment and/or items into the facility, and will escort the visitor to the visitor’s DARPA point of contact (POC). Further, the VWC staff is required to use various computer systems to verify identity, clearances, and visit authorization and to document the visitor’s identity, to include taking a photograph of the visitor.

3.2.2 Visit Authorization Letters

As part of the VWC function, the contractor shall receive and send Visit Authorization Letters (VALs) and document related information in various computer systems. In accordance with current DoD policy, much of this activity involves the use of the Joint Personnel Adjudication System (JPAS); contractor personnel performing VWC functions shall be capable of learning and properly using the JPAS system.

3.2.2.1 DARPA Visitor and DARPA Temporary Identity Badges

The VWC staff shall prepare and issue temporary Government employee, contractor and visitor security badges to DARPA employees, contractors, and visitors. This includes entering data relevant to this effort into appropriate computer systems, and maintain appropriate records. As part of this effort, the VWC staff shall daily inventory and account for all badges, and shall establish and sustain an effective tracking system for lost or stolen badges, to include a protocol to recover badges that have not been turned in and to provide timely notification to the Government and to the Security Control Center (SCC) about the missing badge(s). The contractor shall analyze the reasons for the lost and/or missing badge(s) and shall make recommendations for corrective action.

3.2.2.2 Passport and Other Photographs

The VWC staff is required to take and print photographs for passport and/or visa applications and for other DARPA uses.

3.2.2.3 Reports and Information

The contractor shall provide metric reports and statistical information regarding the VWC and DCC in accordance with the provisions of this contract or as directed by the Government.

3.2.2.4 Escorting Visitors

The VWC staff is occasionally responsible for escorting visiting personnel to their destinations within the facility. The VWC staff will be knowledgeable of DARPA and DoD security requirements and fully qualified in actions needed to ensure the safety and security of all individuals and to detect or prevent compromise of information or material. The VWC shall maintain records pertaining to this effort. This data shall be included in statistical reports submitted to DARPA by the contractor when requested.

3.2.3 Image

The VWC is the first point of contact for persons coming to DARPA. As such, the VWC staff must reflect a positive professional image in appearance, words, and actions. The VWC staff will, at all times, be neatly and properly groomed and attired, and shall provide world class customer service, treating all persons courteously and professionally at all times.

3.3 Antiterrorism (AT) Program (ATP) and Emergency Management

The contractor shall assist with developing, implementing, and maintaining an ATP. The ATP is a collective, proactive effort focused on the prevention and detection of terrorist attacks against DoD personnel and their families, facilities, installations, and infrastructure. The elements of an ATP include, but are not limited to, AT risk management, planning, training and education, resource application, and program analysis and review.

3.3.1 Purpose, Function, and Concept

Contractor personnel performing ATP functions shall develop and recommend to the Government for approval, ATP policies and procedures and, upon approval, implement and/or oversee the implementation of the actions and activities required by the DoD and DARPA ATP policies and procedures; conduct AT Risk Management activities by systematically identifying, assessing, and managing risks arising from operational factors and making recommendations to the Government to enable decisions that balance risk and cost with mission benefits; develop and recommend for approval specific guidance and execution-oriented plans that provides instructional information and guidance and implements the actions and activities prescribed by DoD; develop and recommend for approval, and conduct, ATP training and exercises to teach needed skills (e.g., use and wear of Escape Mask); validate plans for AT, incident response, terrorism consequence management, and continuity of essential military operations; develop and recommend for approval criticality assessments, which include terrorism threat assessments, that address the effect to DARPA’s mission of temporary or permanent loss of key assets or infrastructures and that examines costs of recovery and reconstitution including time, funds, capability, and infrastructure support; conduct or coordinate and participate in the conduct of vulnerability assessments; assist in developing and recommending Priority Intelligence Requirements (PIR) and Commander’s Critical Information Requirements (CCIR); assist in preparing ATP budget input; attend and participate in ATP related meetings with internal and external agencies.

In addition to traditional AT activities, the DARPA AT Program includes the development and implementation of plans, the development and presentation of training and briefings, and the conduct of operations related to the ATP, Emergency Management (EM), Continuity of Operations (COOP), Continuity of Government (COG), and Chemical, Biological, Radiological, Nuclear, and Explosive (CBRNE) activities. To accomplish ATP efforts, the ATP staff will work closely with other SID, DARPA, and external agencies.

3.3.2 ATP Training and Education

Training, education, and briefings related to ATP, EM, COOP, COG, and CBRNE shall be developed and presented to the contractor’s employees and the DARPA population as a whole. The presentation packages shall be designed to specifically fit the DARPA culture and shall use novel ways to present the material and to reach the audience, such as identifying “touch points” where an interaction with a member of the DARPA community presents an opportunity to present key information “bites” to them, and the use of “just-in-time” (JIT) training. The philosophy of JIT training is that the recipient receives the training that is relative to what they need to know or do to accomplish their job when then need it, not in some distant past.

3.3.3 Threat Conditions

Using resources and contacts that will be provided by the Government, the personnel performing ATP functions shall continuously coordinate with appropriate internal and external agencies and keep abreast of threat conditions that could potentially impact DARPA’s ability to accomplish its mission. The ATP staff shall inform SID Government (USG) personnel of current threat conditions on a timely basis.

3.3.4 Shelter-In-Place Program

The contractor shall assist in sustaining DARPA’s Shelter-In-Place Program which shall consist of, but not be limited to: developing and recommending to the Government, and upon approval, implementing plans, policies and procedures relative to the program; inspecting shelter areas; determining and recommending items for shelter kits and/or protection (e.g., escape masks); inspecting shelter kits, purchasing and replacing items as necessary and approved by SID USG personnel; monitoring the daily inspection of the shelter areas and kits and immediately bringing problem areas or needed corrective actions to the attention of the Government; and periodically verifying that the uniform security officers have the prescribed protective equipment and are properly trained and know how to use the equipment.

3.3.5 Operations Security (OPSEC) Program

The contractor shall assist with sustaining an Operations Security (OPSEC) Program. This shall typically include, when appropriate, providing input for developing, recommending, and applying OPSEC Plans and OPSEC measures, and applying approved OPSEC measures.

3.3.6 Emergency Management and Preparation

The contractor shall ensure that all personnel who will be involved in emergency management actions are trained and can perform requirements specified by the DARPA Safety and Emergency Actions Guide and applicable State and Federal standards. All other contractor personnel shall receive training to allow them to safely and quickly react to an emergency situation. The contractor shall provide input and assistance in preparing the DARPA emergency plan.

3.4 Uniformed Security Services (USS)

The contractor shall provide sufficient uniformed security officers to operate fixed and roving patrols in the building and on the exterior of the building and to operate and staff the Security Control Center (SCC) on a 24/7 basis. To avoid predictability, patrols will be conducted on a random basis. Contractor personnel who are assigned or selected for positions in management or supervision shall be trained to appropriate levels of security industry standards as well as the training standards specified in this contract.

3.4.1 Purpose and Function

The purpose of the uniform security officer services is to protect personnel, information, property, and business continuity by “detecting, deterring, observing and reporting.” The personnel of the uniformed security services shall accomplish this by performing the following activities:

· Control access to and within the building, to include requiring employees and/or visitors to display proper passes or identification before entering the facility or a controlled area;

· Escort and closely observe various personnel, with special emphasis on foreign nationals, maintenance personnel, and people without security clearances that are in DARPA controlled space;

· Enforce DARPA and DoD security and safety rules and directions;

· Direct and control vehicle and pedestrian traffic;

· Operate emergency equipment (e.g., AED, Protective Mask, etc.);

· Operate motor vehicles;

· Respond to potential medical emergencies and perform first aid, CPR, and AED. In relation to these activities, the contractor shall perform periodic evaluations (not less than once per month per shift) of the response to potential medical events. The evaluations will be in a written format that is prescribed by the Government and will be provided to the Government for review;

· Observe and immediately report suspicious, illegal, unsafe, or unsecure, activities or people inside or outside the building, taking protective or corrective actions where prudent or necessary;

· Check and report on equipment, security containers, doors, and computer, mechanical, electrical, HVAC, and telephone equipment/systems, facilities, and environmental conditions, taking corrective action where possible;

· Check and report on, and where possible, take corrective action, for unsafe and unsecure conditions, threats and vulnerabilities using their senses (sight, hearing, smell, touch, and taste) and various equipment provided by DARPA;

· Respond to incidents and emergencies and take appropriate action, to include response to alarm conditions such as SCIF and duress alarms. In relation to the alarm response, the contractor shall perform periodic evaluations (not less than once per month per shift) of the response to potential alarm events. The evaluations will be in a written format that is prescribed by the Government and will be provided to the Government for review;

· Call for emergency services when necessary or in accordance with DARPA procedures and guiding emergency responders to the scene of an incident;

· Perform arrests or detentions in accordance with DARPA procedures or direction and Federal and State law;

· Take accurate and complete notes and document their activities and incidents by writing detailed reports and journals; and

· Report their activities and any incidents to the Government in a timely manner and as directed by the Government.

3.4.2 Security Control Center (SCC)

The SCC is the focal point for receiving notification and alarms regarding security incidents; communications with the security officers and others; coordinating response to emergency situations (e.g., fire alarm); response to environmental conditions (power loss); for communicating the situation and/or emergency condition to the DARPA community, and for requesting emergency service support. Contractor personnel assigned to perform functions in the SCC shall:

· Continuously monitor various systems to detect, monitor, and respond to alarms, security incidents, criminal acts, emergency situations, or unauthorized intrusions into DARPA controlled space and to communicate, via voice, radio, telephone, email, facsimile machine and/other electronic means, with the public, security officers and other SID, DARPA, and external persons or agencies. This capability shall not be degraded or impaired for any reason;

· Notify SID and/or DARPA personnel of incidents and activities and request, notify, or contact emergency services (i.e., law enforcement, fire department, or medical support) or other agencies as required by SID or DARPA procedures;

· Report activities, incidents or anomalies to the Government on a real-time basis or as otherwise required by SID and/or DARPA procedures;

· Provide reports relative to incidents and SCC/uniformed services activities and statistical data in as requested by the Government; and

· Maintain records and various computer databases relative to SCC activities.

3.4.3 Field Training Program (FTP) and Field Training Officer (FTO) Newly assigned Security Officers (SO) must receive additional training “in the field”, where they can learn from SOs who have already gained a great deal of practical experience at DARPA. The Field Training Program introduces a newly assigned SO to the personnel, procedures, policies, and purposes of the DARPA as well as providing the initial formal and informal training relative to specific day-to-day duties.

3.4.3.1 Field Training Officer

The contractor shall provide “Field Training Officer (FTO)” services for the uniformed services who shall be a ranking member(s) of the uniformed security services. When qualified personnel is not performing as the FTO, he/she may perform other uniformed SO functions. To facilitate the successful transition of a new SO from “rookie” to a fully qualified DARPA SO, the new SO shall be assigned to a FTO. The function of the FTO is to provide training and education and evaluate the ability of a SO to properly and adequately do the work required by this contract. The FTO will provide hands-on training and supervision for new members of the uniformed services until they have successfully completed the DARPA required training and the contractor’s probationary employee period. The contractor shall recommend an appropriate probationary period to the Government for approval. Upon the completion of such training, the contractor will certify, in writing, that the individual(s) has/have successfully completed the required training and is/are qualified to perform the required work.

At a minimum, the SO in training shall be instructed and evaluated in the below areas:

· Appearance – Properly and neatly groomed and attired.

· Attitude – Towards the job, supervision, and constructive criticism.

· Time-Keeping requirements.

· Knowledge of SID Standard Operation Procedure, Security Instructions, and Post Orders (knowledge means that a person can understand and apply the requirements when performing their job).

· Knowledge of DARPA and DoD security directives, instructions, and regulations appropriate to their job level.

· Knowledge of Use of Force requirements, to include an understanding of the escalation of force, the use of handcuffs and batons.

· Knowledge of Virginia Department of Criminal Justice Services requirements relative to job performance.

· Knowledge of equipment that must be used by the SO in performing their job (e.g., Access control System (ACS); Secure Telephone Equipment (STE).

· Knowledge of emergency and alarm response, to include use of the Automatic External Defibrillator (AED).

· Knowledge of basic fire suppression/detection/prevention and building systems.

· Situational awareness (i.e., the security officer in training’s awareness of surroundings, ability to find locations, and arrive at destination within an acceptable amount of time, ability to recognize problems, anomalies, or suspicious circumstances and to take appropriate action).

· Knowledge of SID/DARPA forms used in job performance (e.g., Daily Journal, courtesy cards, Incident Reports, Patrol Checklist, etc.).

· Knowledge of report taking (gathering the required information) and report writing/preparation.

· Field Performance – An evaluation of the ability of the SO to perform routine and stressful security activity using the training, tools and equipment, and procedures provided, and to evaluate the SO’s interest in the job and ability to independently initiate security related activity.

· Safety – An evaluation of the SO's ability to perform security activity and operate equipment and tools without injuring himself or others or without exposing himself or others to potential danger and/or unnecessary risk.

· Conflict Resolution – An evaluation of the SO's ability to gain and maintain control of situations through verbal interaction and the appropriate use of force.

· Decision Making – An evaluation of the SO's performance in terms of his/her ability to accurately perceive a situation, form valid conclusions, arrive at sound judgments, and make decisions appropriate to respond to and handle situations.

· Courtesy and professionalism – An evaluation of the SO's ability to interact with fellow employees, members of the DARPA population and the public, persons committing security violations or criminal acts, and all ethnic/cultural/social groups in an appropriate, efficient manner.

3.4.3.2 Phases of Field Training Program (FTP)

The FTP will be conducted in three phases, each of which the new SO is required to successfully complete within the first 30 days of hire. During the period that the training is being conducted, the SO will be evaluated daily by the FTO and monitored by the Uniformed Security Officer Services Manager and the Program Manager. Weekly progress reports will be provided to the Government upon request. The contractor shall follow their Government-approved syllabus and evaluation scheme.

· DARPA Specific Training (DST). The DST is a combination of lectures and Computer Based Training (CBT) modules that address basic DoD and DARPA security requirements and first responder duties and responsibilities that the new SO must successfully complete within the first 30 calendar days of hire.

· Work Requirements Training. Concurrently, with the DST, the new SO will be provided instruction on the work requirements in this contract, to include the completion of required forms, Standard Operations Procedures (SOP), Security Instructions (SI), Post Instructions, building and property layout, location of key personnel, functions, utilities, and equipment, and the operation of equipment used for work performance (e.g., access control system, Secure Telephone Equipment (STE), emergency HVAC cutoff, etc.).

· Shadow OJT Phase. During this phase, the FTO works with the new SO who works a minimum of three days on each shift (days, evenings, and midnights). This phase is a supervised On-the-Job Training (OJT) period where the SO is required to perform normal duties under the close supervision of the FTO.

3.4.4 Escorting for Facility Maintenance

The SCC staff is responsible for escorting uncleared maintenance personnel within the facility. The SCC staff will be knowledgeable of DARPA and DoD security requirements and fully qualified in actions needed to ensure the safety and security of all individuals and to detect or prevent compromise of information or material. The SCC shall maintain records pertaining to this effort. This data shall be included in statistical reports submitted to DARPA by the contractor when requested.

3.4.5 Image

A basic function of SOs is to maintain a high visibility presence to deter illegal and/or inappropriate actions. Consequently, they are constantly in the eye of the public and the DARPA population. The visible presence they represent casts an image of DARPA. Therefore, the SOs will, at all times, reflect a positive, professional image in appearance, words, and actions. SOs will, at all times, be neatly and properly groomed and attired and shall provide world-class customer service, treating all persons courteously and professionally at all times.

3.4.6 Guard Mount and Roll Call

Contractor personnel who are assigned duties as security officers shall be required to stand a guard mount and roll call prior to assuming their posts. The roll call shall not extend beyond the 30 minutes allotted without prior approval of the Government. The shift supervisor shall conduct the guard mount and roll call and shall, as a minimum, accomplish the following activities:

· Conduct a roll call of personnel that are scheduled to work. An entry in the daily journal will be made reflecting the status as present for duty, absent, or late.

· Check the appearance and physical condition of the shift personnel, to include checking that each person has the proper equipment and credentials/identification. Personnel who are not properly and neatly attired, who do not have the proper equipment, or who are physically, mentally, emotionally, or otherwise impaired will not be allowed to assume work and their time will not be charged to the Government. A journal entry will be made to reflect any anomalies; Assign personnel to their post/patrol duties. A journal entry will be made to reflect where personnel are assigned; changes in assignment will also be reflected in the journal.

· Pass on information relevant to duty performance (e.g., Be On the Lookout (BOLO), suspicious activity, special emphasis areas) and/or conduct “roll-call” training sessions.

A Government representative will periodically attend the Role Call meetings to review the conduct of the activities.

3.4.6.1 Roll Call Training

Working with the contractor staff, the Government and others, the FTO shall develop a library of security training material that can be used to train the uniform security force during guard mount. The training packages shall normally focus on a single subject and use a variety of media that can accomplish the training objective in 15 minutes or less. Within 30 calendar days of contract award, the contractor shall submit a proposal to the Government that outlines the training subjects and the method of delivery and media to be used.

3.4.7 Post Orders and Security Instructions

The Government will provide the contractor with Post Orders for each post and will provide a variety of Security Instructions and SOP. The contractor shall perform the functions specified in the documents, in the manner specified. Within the first 30 calendar days of contract award, the contractor will review the documents and provide recommendations for change, if any, to the Government for consideration. Once approved, the contractor shall adhere to the requirements of the documents. The contractor shall immediately make recommendations for changes if conditions or events indicate the need for change. In the case of emergency conditions requiring immediate attention, the contractor shall take the necessary actions to protect personnel, information, property, and business continuity, adhering to the documents as closely as possible. When this is necessary, the contractor shall notify the Government as quickly as possible under the circumstances and shall return to normal operation as quickly as possible. Except for the emergency conditions, the contractor shall not divert personnel from their prescribed post duties without the prior approval of the Government. In instances where verbal approval for deviation is given by the Government, all pertinent facts concerning the deviation shall be recorded in the Daily Journal and an incident report will be prepared and forwarded to the Government.

3.4.8 Tour of Duty

All personnel shall begin work promptly and shall remain on the job until the end of their full tour of duty except for authorized breaks. Personnel shall not leave their posts during the post operating hours unless properly relieved. Personnel shall not assume contract duties unless they have been in a non-working status for a minimum of eight hours prior to reporting for duty under this contract. No person shall provide more than twelve consecutive hours of duty under this contract. These limitations may be waived by the Government in emergency situations which are beyond the control of the contractor (e.g., weather conditions which prevent the next shift from getting to the building, civil disturbances). In these cases, written approval shall be obtained from the Government.

3.5 Physical Security Program

The contractor shall assist with sustaining a physical security program that complies with the requirements of DoD Directive 5200.8 and DoD 5200.8-R, and that provides services that will reduce or eliminate threats and vulnerabilities that present a risk to personnel, property, information, or business continuity. Contractor personnel assigned as physical security specialists shall:

· Develop and recommend physical security standards that accord with DoD requirements and guidance and that can be applied within DARPA;

· Conduct physical security surveys and assessments and prepare, as required, associated reports, including the planning and preparation of Transportation Security Plans and Test Activity Plans;

· Determine and recommend security construction requirements for secure areas to assure compliance with, as appropriate, the requirements of ICD 705 TECHNICAL SPECIFICATIONS, Appendix 7 to DoD Regulation…