HR PACE PWS.pdf

SECTION C PERFORMANCE WORK STATEMENT (PWS)

Defense Logistics Agency (DLA) Human Resources (J1), DLA Training

1.0 Introduction:

1.1 DLA Training serves as the Agency’s strategic workforce development and training solution provider. As such, DLA Training leads the design and shaping of workforce development strategies in collaboration with other DLA organizations. DLA Training, ensures the DLA workforce receives the necessary skills and knowledge required to support the attainment of the Agency’s strategic goals and objectives, provides centralized workforce development support for all DLA activities, and has responsibility for Agency-wide policy development and interpretation for everything related to workforce development.

1.2 This requirement is for an Indefinite Delivery Indefinite Quantity (IDIQ) contract with a one-year base period with four (4) one-year option periods. The requirement also has the potential of an additional six (6) month extension of services in accordance with FAR 52.217-8, should the Government deem it necessary.

2.0 Scope:

2.1 The scope of work is limited to procuring training and course materials to support DLA Pathways to Career Excellence (PaCE) Program goals and objectives, customer driven requirements, and developmental program requirements. The training is competency based and is technical or business in nature in support of the PaCE Program for the Human Resources career field. The PaCE Program is a 2-year centrally managed entry level development Program comprised of mandatory formal training, on-the-job, and rotational training designed to prepare participants for the journeyman-level in their designated career field.

2.2 The PaCE Program is the primary succession planning tool used by the Agency. The primary goal of the PaCE Program is to develop a cadre of highly qualified employees capable of performing at the journeymen level in their assigned career field at conclusion of the program. The purpose of the formal training courses under this specific requirement are to provide theory and instruction on various Human Resource (HR) topics for direct application in conjunction with the PaCER’s on-the-job training.

3.0 General Information

3.1 Period of Performance: The expected Period of Performance is one (1) base year, plus four

(4) one-year option periods. The period of performance for individual task orders will vary and will be specified on each order.

3.2 Place and Performance of Service: It is the government’s intent that instruction take place in person or virtually. See PWS section 3.4.1. The contractor shall maintain an adequate work force for the uninterrupted performance of all tasks defined within this PWS. When securing personnel, the contractor shall keep in mind that the stability and continuity of the work force are essential. The task order will provide specific instructions on delivery format i.e., in-person, virtual VTC, and/or blended formats.

3.3 Recognized Holidays: The following are recognized US holidays. The contractor shall not perform services on these days:

New Year’s Day Labor Day Martin Luther King, Jr.’s Birthday Columbus/Indigenous People’s Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Juneteenth Christmas Day Independence Day

3.4 Technical Capabilities: The Contractor is responsible for ensuring that all Subcontractors and Instructors are meeting all the requirements under this PWS. The Contractor is required to meet the objectives identified for each course. See the attached course listing titled “Attachment 1 – Sec B Course Listing & Pricing Sheet” incorporated by reference into this Performance Work Statement, for specific courses and the learning objectives for these courses, required specialized experience, and education. Contractor must be able to provide courses in a traditional classroom setting, virtual learning environment, distance learning and blended learning environments.

3.4.1 The delivery method for each course will be decided by the Government on the individual

Task Orders (TO) at issuance of the TO. Any changes to delivery method after issuance of TO will require concurrence of the Contractor and the Government. DLA will provide appropriate facilities, including Video Teleconference (VTC) equipment if required, for courses provided in a traditional classroom setting, distance learning and blended learning environments;

however, the contractor is responsible for providing all equipment, facilities, software, licenses, etc. to provide virtual courses. A description of the previously mentioned delivery methods is as follows:

3.4.1.1 Traditional Classroom setting will consist of the instructor being in a physical classroom in the same location as the students.

3.4.1.2 Virtual Learning Environment will consist of the instructor presenting the class completely virtual from their office/home office, and the students log into the class from their computers.

3.4.1.3 Distance Learning setting consists of the instructor presenting from a

DLA location which is appropriately equipped with VTC capabilities, while the students are in different DLA location(s) which receive the VTC presentation.

3.4.1.4 A Blended Learning environment would be a combination of the

Traditional Classroom and Distance Learning settings. For example, a VTC presentation location would have some students present locally, while the VTC recipient locations would also have students.

3.5 Post Award Conference: After contract award, the contractor will be required to attend a post-award conference, either in person in Columbus, Ohio or via teleconference. The purpose of the conference is to highlight essential contract requirements, coordinate implementation timelines and answer any questions the contractor may have prior to commencement of work. The exact time, date, and location of post- award conference will be specified by the Contracting Officer.

The contractor shall not submit an invoice for performance of the post-award conference, including associated travel costs, to the government. The post-award conference will occur no sooner than 10 calendar days but no later than 20 calendar days after the award of the contract.

3.6 Contract Manager (CM): The Contractor shall designate a CM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be designated in writing to the Contracting Officer (KO). The CM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The CM shall work through the Task Order POCs and Contracting Officer’s Representative (COR), to resolve issues, receive technical instructions, and ensure adequate performance of services. The CM shall ensure that contractor employees do not perform any services outside the scope of the contract without an official modification issued by the KO. The CM shall ensure contractor employees understand that services performed outside the scope of the contract are performed wholly at the expense of the contractor.

The associated duties for the CM are as follows:

• Ensure the objectives for this PWS are met.

• Ensure that classes are conducted at the times and locations specified on the individual orders and that the materials meet the objectives for each course.

• Must have 5 years working experience in the Workforce Development and/or Training field, which must be annotated on a submitted resume.

• Provide a listing of at least two instructor nominations with resumes for each individual course within 30 calendar days of the contract award.

• Provide the names of the confirmed instructors and back-up instructors (pre-approved) for individual classes not later than 15 days before the class start date.

• Provide a resume for any new instructor nominations (not previously vetted) to the

Government not later than 30 days of the class start date for advance approval.

• Establish set-up and hosting of virtual classroom in Adobe Connect or another Government preferred platform.

• Provide technical support to students attending virtual training.

• Load course materials into virtual classroom for virtual training.

• Print and ship hardcopy materials to training site for in-person classes as outlined below in

4.3.3.

• Returns sign-in sheet to task order owner and COR for LMS update.

• Submits invoice through WAWF as outlined below in Section 7.1

3.7 The Contractor will be paid the course tuition cost in addition to travel costs for each course requiring travel to a delivery site. All travel and per diem costs shall be in accordance with the Federal Travel Regulations. Travel costs will be pre-priced per location and will be handled using fixed price procedures.

4.0 Requirements:

4.1 The Contractor shall provide instructional courses on the topics provided on the attached course listing titled “Attachment 1 - Sec B Course Listing & Pricing Sheet" (hereinafter referred to as Courses). The Contractor shall utilize various instructional methods such as individual exercises, group activities, cases studies, role-playing, or other interactive instructional methods into course delivery. Instruction shall create a learning experience which is informative, engaging, and enjoyable for the students. Contractor shall remain current with new and/or changing regulations and ensure information relayed to student reflects such changes.

Contractor will ensure that the identified learning objectives are incorporated into the lessons.

4.2 Contractor Provided Course Materials: Course materials shall include at a minimum a book-style, participant guide and briefing charts/PowerPoint slides that fully and clearly cover the course objectives covered in Attachment 1 – Sec B. The participant guide and corresponding slides serve as a tool for learners and reinforces concepts and required learning objectives from training. It will include information that students can refer to post-training as a reference guide.

In addition to the minimum, course materials may also include handouts, course outlines, questions, assignments, and activities, as deemed appropriate. See the attached course listing titled “Attachment 1 – Sec B Course Listing & Pricing Sheet” for specific course material requirements and what materials the government expects as a minimum course materials requirement for each course. These materials should assist the instructor in delivery of the course and the learner in the process of understanding the course content and developing the skills and competencies relevant to the course, as measured by student and supervisor evaluations and feedback from Government Subject Matter Experts (SME).

4.3 It is expected that each Course be taught using the same materials for consistency purposes regardless of the assigned instructor. All course materials provided by the Contractor will be titled uniformly and match the title provided on the course listing. Contractor submission of materials does not constitute Government acceptance of the submitted materials. The Government reserves the right to request modifications to the materials and class presentation.

Requests for modifications to the materials and class presentation or for any other deliverable, made by DLA personnel shall be incorporated by the Contractor, as fully as possible into the presentation and course materials or other deliverable. The timeframe for reviews is covered in

4.3.2 below.

4.3.1 The Contractor shall ensure materials are current, and reflect any new and changing Federal, DOD, and DLA civilian regulations and requirements. The Contractor shall relay the change information to the students in both the course materials and in the presentation.

In all cases, the Contractor shall provide a document to the Government which identifies the specific course changes, along with a copy of updated course materials, within 7 calendar days of any changes being made as provided in Section 4.3.2.

4.3.2 The Government reserves the right to conduct reviews of all materials at any time during the contract, including but not limited to changes to the materials and reviews of presentations or other deliverables, and to approve, reject, or make suggestions on all materials, presentations or other deliverables. Following review of materials, the Government may recommend tailored, Agency-specific updates to Commercial Off-the-Shelf (COTS) materials not later than thirty (30) days from the start of the next scheduled offering. In the event the Government exercises its rights and rejects, suggests changes or requires changes to materials, the changes to materials or the presentation(s) of materials or other deliverables, the Contractor shall submit new materials within 7 calendar days reflecting Government changes, and fully addressing, to the satisfaction of the Government, all Government changes, concerns, and reasons for rejection of any Government requested changes. This process shall continue until the Government has approved all materials. Approval of the sufficiency and quality of Contractor produced or submitted course materials submitted will be at the sole discretion of the Government.

4.3.3 For an in-person training class occurring within 14 calendar days where materials have already been printed, the Contractor will alert the students to make the appropriate pen/ink changes to their copy of the course materials. For classes scheduled more than 14 calendar days out, the Contractor will print the course materials with all changes. The Contractor is responsible for printing and shipping materials to the training location specified on the individual task order for all traditional classroom, distance learning, and blended learning environments. The Contractor shall ship materials to arrive at least three business days before the start of the class to ensure sufficient time for delivery by the central mailroom. The materials will be clearly marked with the name of the course, number of boxes, and training dates to assist in delivery to the classroom. For virtual learning environments, the Contractor will provide the class materials to the students not less than three days prior to the offering.

The training link will be furnished to the Government POC or COR not less than seven days prior to the class. The Government POC or COR will issue the link to the students electronically. In all cases, the contractor is responsible for providing the course materials to the students.

4.3.4 For virtual training classes, the Contractor is responsible for furnishing the task order Point of Contact (POC) and Contracting Officer’s Representative (COR) with the training link not less than 7 business days prior to the training. In the event there are students scheduled for training with Reasonable Accommodation (RA) requirements, additional lead time may be required. Any RA communicated to the contractor at least 30 days prior to the start of the class must be accommodated. Any special requirements will be communicated at the time information is exchanged between Government and Contractor.

4.4 Communication for administrative matters shall generally be between the Point(s) of Contact for the Task Order, COR, Contracting Functional Service Manager and Contractor. The Contractor shall include the Task Order POC and COR on all communication relevant to the Task Order. Contractor may also be required to communicate with other government officials when Contractor is requested to do so by the government. Additional contacts may include, but are not limited to, Contract Specialist (CS), Contracting Officer (KO), DLA Contracting Services Office (DCSO), and DLA Training personnel. The Contractor shall reply to all government officials identified on an email chain when emailing or responding to an email regarding specific contract matters. The Contractor will identify any alternate points of contact when the task order is issued/accepted.

4.5 The Contractor is responsible for notifying the students of the copyright rules and restrictions in their material. DLA employees are subject to the same copyright laws and regulations as any consumer. For in-person classes, the Contractor will be responsible for delivery of instruction to students including the preparation, copying, binding, and distribution of all required course materials in hard copy format. For virtual training classes, the Contractor will be responsible for loading the materials into the virtual classroom for download by the students on the first day of class. The Contractor is responsible for obtaining and ensuring that the copyrights for any materials included in the course in any form which have not been provided by the Government have had their copyrights permanently and properly released or that the materials are so substantially changed as to be new materials or that fair use rules are followed. The Contractor also agrees to indemnify the Government should materials be used in violation of copyright regulations.

4.6 The Contractor and their instructors shall not discriminate against any student for being a member of any protected class under the law and will ensure that they, their instructors and supplied materials, comply with all anti-discrimination laws of the United States. Contractor shall have an anti-discrimination policy and provide a copy of their anti-discrimination policy to the Government at the time of award, and a copy of the policy, in writing, to each student at the beginning of each class.

4.7 Course Instructor Requirements

4.7.1 Instructor Qualifications: Supplemental instructor qualifications (experience and education) are identified for each course on the course listing (see Attachment 1 – Sec B Course Listing & Pricing Sheet) and Contractor is expected to supply instructors who meet those requirements. Course instructors will not only have the experience and education required to instruct scheduled courses but shall display the proper etiquette and decorum with the students.

Course Instructors also need to know a variety of teaching strategies and will display the ability to:

4.7.1.1 Establish credibility,

4.7.1.2 Connect with learners,

4.7.1.3 Manage the learning environment,

4.7.1.4 Communicate and present effectively,

4.7.1.5 Use questioning and probing skills,

4.7.1.6 Provide feedback and positive reinforcement,

4.7.1.7 Use training methods and media appropriately, and

4.7.1.8 Apply adult education principles and methods in the classroom environment.

4.7.2 The Contractor will provide a listing of at least two instructor nominations with resumes for each individual course with their proposal submission as part of their technical package. The Contractor will provide an updated listing of instructors whenever an instructor on the listing is removed or replaced within seven days of the change. Resumes will illustrate that the instructor meets the required experience and education to instruct the course. The Government has the final authority on any decisions to accept or reject an instructor.

4.7.3 If it becomes necessary to substitute an Instructor for any reason, the Contractor shall notify the Government as soon as practicable, but in any case, not later than 24 hours after the contractor becomes aware that a substitution is necessary and shall arrange for an approved instructor to conduct the class. If no approved instructor is available, the contractor shall notify the Government not later than 24 hours after the contractor has notice that no approved instructor is available and provide sufficient, timely information to obtain Government approval for a replacement instructor. If a replacement instructor is not approved a minimum of three business days prior to the start of a virtual class, the class will need to be cancelled at no expense to the Government and may be rescheduled. For in-person training classes, the class will need to be cancelled at no cost to the Government and rescheduled due to security vetting requirements. In no case shall a contractor substitute or add an instructor without the knowledge and approval of the Government. The Contractor shall remain current with new and changing Federal, DOD, and DLA civilian regulations and requirements, and ensure information relayed by instructors reflects such changes. The Contractor will communicate any changes to the students as part of their presentation. If an issue comes up during the middle of the class, a previously vetted instructor must be provided. In the event a previously vetted instructor is not available, the class will be cancelled at no cost to the Government and may be rescheduled for a later date.

4.7.4 Contractor should understand that an approval of an instructor only applies to the specific classes that the instructor receives approval for. If an instructor is to teach a course they have not been approved for, a resume is necessary as noted above.

Approval for one class does not constitute approval to teach another class.

4.7.5 Instructors shall dress in proper business attire while teaching all courses. Business attire for instructors includes a shirt and tie (jacket optional) and pants, a dress or blouse (jacket optional), with skirt or pants, or a shirt with the company’s logo with pants or skirt.

4.7.6 The Government may request replacement of an instructor at any time for failing to meet the criteria established in 4.6 or based on customer feedback or classroom observation. If the Government makes a request for an instructor replacement, the Contractor will be responsible to provide a previously vetted instructor not later than 14 days from the start of the class. In the event a previously vetted instructor is not available, or the replacement is requested at the last minute, the class will be cancelled at no cost to the Government and rescheduled for a later date. Instructors are expected to avoid controversial discussions and are prohibited from expressing any political suggestions, comments, or opinions. Instructors are prohibited from soliciting business, activities such as passing out business cards flyers, or giving out information regarding personal business activities.

4.7.7 All training administration (i.e., registration, logistics, room set-up and break-down) will be performed by DLA points of contact at the site where the course session is being hosted. The DLA point of contacts for individual classes are listed on the task order. DLA will provide appropriate facilities, including VTC equipment required, for courses provided in a traditional classroom setting, distance learning, and blended learning environments; however, the contractor is responsible for providing all equipment, facilities, licenses, software, etc. to provide virtual courses. The Task Order POC or COR will provide the Contractor with a training contact for each session with which the Contractor can coordinate specific details regarding course conduct at that host site. Upon completion of each course session instructors will leave the classroom in the same condition as it was when the course began. The Contractor/Instructor will be responsible for removal of any excess material at the conclusion of the training from the classroom. All facilitators approved to instruct class must have an annual meeting with the prime contractor to ensure continuity of instruction and course materials (i.e., instructor guide, participant guide, PowerPoint, versions, etc.). For virtual training classes, the Contractor has responsibility for setting up the virtual classroom, uploading the course materials, and providing technical support to the students.

4.7.8 The Contractor shall provide proof to the Government of having a policy requiring disclosure of the Contractor’s and any instructor’s proprietary interest in products, instruments, devices, or materials supplied to the Government. The Contractor shall include this policy in all Government marketing materials and all applicable course materials. The Contractor shall disclose any proprietary interests held by the Contractor or the instructor for each class to the Government at the exchange of information. The Contractor shall also disclose their proprietary interest policy to the students in writing in the course materials for each class. Contractor shall also disclose any proprietary interests held by the Contractor or the instructor of a class to the students at the beginning of each class where the instructor or Contractor has a proprietary interest.

4.8 Ordering:

4.8.1 Estimated frequencies for each course are provided for planning purposes only and shall not be construed as a guaranteed quantity.

4.8.2 Courses will be ordered/scheduled by issuance of a Task Order. The initial task order will not commence earlier than 45 days from issuance to allow the Contractor sufficient time to confirm instructor availability for desired dates. On subsequent task orders, any classes with at least 30 calendar days’ notice prior to the start of the class must be fulfilled by the Contractor. Any class issued on a task order with less than 30 calendar days’ notice prior to the start date of the class may be fulfilled by the Contractor. If the task order is issued with less than 30 calendar days prior to the start of the class, the Contractor will review the schedule and advise if the class date can be accommodated or not. If the Contractor cannot accommodate the class, the Contractor will advise DLA of date(s) that the Contractor can accommodate the subject class. DLA will review the dates, notify the Contractor of whether the Contractor’s proposed class dates will meet DLA’s needs, and adjust the schedule accordingly. Any dates requested with at least 30 calendar days’ notice must be accommodated by the Contractor. Frequency of courses may vary from year to year.

4.9 Exchange of information:

4.9.1 Communication of information not already covered in other provisions of this PWS will be exchanged by the Government POCs and Contractor POC not less than 14 calendar days prior to the start of each class session.

Information to be exchanged and delivery of deliverables will include but is not limited to the security vetting requirements, administrative details, and local DLA POC, and any special needs/situations (i.e., hearing or visually impaired student, additional equipment/materials, logistics issues/concerns). The Contractor must provide the instructor’s name at least 15 calendar days prior to the start of class. In addition, the Contractor will provide the training links for virtual classes to the Task Order POC at least 7 business days prior to the start of the class. The Task Order POC or other designee will furnish the students with the training link prior to the start of the class.

4.9.2 Typical course times will be 8:00 a.m. - 4:30 p.m. EST, but may be adjusted based on the offering, location and/or student location. Course times and time zones will be specifically noted on the schedule at the issuance of a Task Order. The identified course length must be followed with the expectation that total instruction time be at least 7 hours per day. If class instruction is less than 7 hours per day for any reason the Contractor will notify DLA within 24 hours. Students will be provided with a 60-minute lunch period and other short breaks as appropriate.

4.9.3 The Contractor will provide student materials in hard copy and in an accessible electronic format, as required under the provisions of the Americans with Disabilities Act (ADA), for placement on mobile and portable devices. Any/all electronic and information technology procured through this effort must meet the applicable accessibility standards at 36 CFR 1194. 36 CFR 1194 implements Section 508 of the Rehabilitation Act of 1973, as amended, and is viewable at http://www.section508.gov.

Additional information pertaining to 508 Accessibility Requirements that the Contractor must comply with is referenced in paragraph 8.

4.9.4 The Contractor must allow DLA Training to record the Contactor’s training material and presentation to meet the Government's needs. All electronic documents and information technology the Contractor delivers through this effort must meet the applicable accessibility standards at 36 CFR 1194. 36 CFR 1194 implements Section 508 of the Rehabilitation Act of 1973, as amended. Contractor may be required to demonstrate 508 compliance of Information and Communication Technology (ICT) products for the duration of contract performance (following product updates, when new versions are released, or on customer request). The customer also may perform 508 reviews of ICT at any time. Contractor is responsible for correcting any noncompliance identified.

4.9.5 Due to DLA network security requirements, contractors should not expect to have network access to government computers or internet access.

Contractor is expected to provide their own internet, if required for their course presentation and to bring their own laptop with power cords and/or everything needed for their course to make it self-contained. Contractor will have access to overhead projectors but are responsible for bringing all other equipment that is needed. Contractor should not expect that external programs or links used within the course will be accessible/usable by DLA employees. In short, DLA network security may significantly impact certain elements of the course presentation, and contractor must prepare accordingly.

4.10 Access to DLA Facilities:

4.10.1 Prior to gaining access to any DLA facility, contractor personnel must be vetted through the local security office based on local security procedures.

This information will be communicated to the Contractor at least 14 days prior to the class start date. The DLA Training point of contact will provide specific details and timeframes, as needed. The Contractor coordinates with the DLA Training point of contact and communicates any requirements to their assigned instructor. The Contractor will ensure that their instructor complies with all security vetting requirements. Due to DoD security requirements, foreign nationals and illegal aliens will not be permitted access to any DLA facility. Individuals with outstanding warrants or certain convictions also will be denied access. Contractor personnel must ensure they have the appropriate identification required to access DLA facilities.

Contractor personnel entering a DLA facility should anticipate their vehicle will undergo a security check by DLA Security, and should ensure that no drugs, alcohol, or weapons of any kind are found within the vehicle.

4.10.2 For in-person classes, Contractors should arrive at the facility at least one hour in advance of class start time to leave enough time for processing http://www.section508.gov/ through security. It is the contractor’s responsibility to ensure the personnel performing under this contract can and will meet these requirements for accessing DLA facilities. Contractor employees will not be issued Common Access Cards (CAC) or permanent badges under this contract. For virtual classes, the Contractor will grant students access to the virtual classroom at least one hour before the start of class.

4.10.3 Students/Course Size: Student performance or conduct issues will be brought to the attention of the COR and the class POCs. DLA Training reserves the right to determine the minimum number of students per class and the classroom attendance size will not exceed 30 students unless approved by the Contractor a minimum of 5 business days in advance. DLA Training Subject Matter Experts personnel, training points of contact, and the contract COR(s) may attend the course to observe the presentation and may offer suggestions regarding the presentation and materials. Those individuals shall not be counted as part of the student cap per class. Suggestions made by DLA personnel shall be incorporated as fully as possible into the presentation and the course materials.

4.11. Contractor Travel: For in-person classes, the Contractor will be required to travel in support of the training covered by this requirement. All Continental United States (CONUS) travel will be accomplished on a fixed-price basis. Additional training locations may be added on an as needed basis. The Government representative will coordinate these sessions and costs with the Contractor as sessions are scheduled through task order. All travel and per diem costs shall be in accordance with the Federal Travel Regulation. The Government does not guarantee courses will be held at all locations. Additional CONUS and OCONUS locations may be scheduled dependent upon the needs of the Government. The anticipated locations for travel are:

1. Columbus, Ohio

2. New Cumberland, Pennsylvania

3. Fort Belvoir, Virginia

4.12 Contract Oversight. The COR, Alternate COR, training points of contact, and/or Subject Matter Experts may attend any course to observe contract performance. The Government will provide the students with course evaluations via the Learning Management System (LMS) after processing course completions in the system. The contractor shall not duplicate this effort by providing their own course evaluations unless the government has agreed to allow the contractor to do so. The student course evaluations will be available to the students immediately after the course completions have been input (please allow up to 5 business days for the processing of course completions in the system). Upon request, the Government will provide the Contractor with a summary report of the course evaluations monthly.

5.0 Contingencies/Changes:

5.1 Course Contingencies: From time to time, situations will arise that cause a particular course to be either rescheduled or cancelled that are outside of the control of the Contractor or the Government. Contingencies may include but are not limited to illness, family emergency, inclement weather, or inability to obtain installation access. The Government is the final authority on whether a contingency exists and whether cancellation or rescheduling is justified.

5.2 As cited in 4.6.3 above, should a contingency outside of the control of the Contractor occur, necessitating a substitute instructor, such as instructor accident, illness, inclement weather, or family emergency, the Contractor will notify the Government immediately and make all reasonable efforts to replace the instructor with a previously approved instructor and to provide the course as originally scheduled. If the Contractor is not able to replace the instructor or is unable to meet the security vetting requirements because of the short timeframes, the class may be re-scheduled based on Government needs. The Contractor or the Government may suggest dates for rescheduling the class. So long as a date requested by the Government is at least 30 days out from the first date of the canceled class, the Contractor shall accommodate that date. In situations where a class has been rescheduled, due to a contingency outside of the control of the Contractor, the Contractor will provide the replacement class at no additional charge. Instructor travel would still be paid for the replacement class.

5.3 Government Contingencies: (site closure due to weather or another emergency) In this situation, the Contracting Officer, will notify the Contractor as early as possible. At the time of being notified, the Contractor will take all necessary steps to minimize any further costs incurred for the applicable class. The Contractor will also make records and provide documentation to support any non-refundable costs incurred because of the cancellation.

These costs may be submitted to the Government and will be reviewed and may be paid to the Contractor as cancellation costs. The class may be re-scheduled based on Government needs. The Contractor or the Government may suggest dates for rescheduling the class. So long as a date requested by the Government is at least 30 days out from the first date of the canceled class, the Contractor shall accommodate that date.

5.4 Course Cancellation: Course offerings may be canceled by the Contracting Officer only. There will be no cost to the Government when the cancellation occurs 30 calendar days or more before the session start date. If a course offering is canceled by the Government less than 30 calendar days before the session start date, the Contractor may charge the Government for those non-refundable costs incurred in preparing for the canceled course, i.e., airplane ticket, dated printed materials (when printed material is necessary), salary and travel expenses (if travel has already commenced). These costs may be submitted to the Government and will be reviewed and may be paid to the Contractor as cancellation costs. If it is determined the Contractor is entitled to be reimbursed for the cancellation costs, the Contractor will invoice for the previously reviewed and approved amounts against the task order and line item to which the canceled class was ordered under.

5.4.1 The Contractor is not entitled to cancellation or other costs when the cancellation is caused by the Contractor, no matter when the cancellation occurs and no matter if it is less than 30 days before the session start date when the cancellation occurs. The final decision rests with the Government as to whether a cancellation is caused by the Contractor.

A cancellation for Contractor cause will be at the Government’s sole discretion which includes but is not limited to situations where the Government determines there is Contractor non-performance, Contractor sub-standard performance, Contractor insufficient performance and Contractor untimely performance under the PWS. If there is a Contractor caused cancellation, the Government reserves the right to suggest dates for rescheduling the class and Contractor shall accommodate any proposed date that is at least 30 days out from the time the reschedule date is suggested.

6.0 Deliverables:

6.1 The Contractor shall deliver all training for the Courses developed or supplied under this

PWS. The Contractor shall distribute, at each class session to which the materials relate, any materials to enhance course content, provided by DLA Training. Supplemental material provided by the Government will be furnished not later than 14 calendar days prior to the start of the class.

6.2 Completed course rosters, that are in an easily readable and understandable format showing what students the Contractor believes should receive completion for attending class in accordance with government requirements for attendance, are to be provided within 5 business days of class completion to the designated Task Order POC and/or COR. Reasons for a student not receiving a completion should be noted on the attendance roster. A spread sheet showing student times of attendance is not sufficient to meet this requirement because it does not show special circumstances under which the student may have attended fewer hours than required but was allowed to complete the class. The contractor is responsible for keeping attendance for the classes and recording and notifying the government of any special situations which arise.

6.3 Class evaluations are to be coordinated by the government via LMS.

6.4 The Contractor will supply 508-compliant course materials as further described in Section

8.0 that meet the learning objectives for each individual course. The minimum training materials are included in the attached course listing titled “Attachment 1 – Sec B Course Listing & Pricing”

7.0 Payment:

7.1 Payment of invoices will be accomplished by the Government Wide Area Work Flow (WAWF) in accordance with DFARS 252.232-7003; Electronic Submission of Payment Requests and Receiving Reports. Invoices shall be submitted to the point of contact/COR identified in Section 9 below within 5 business days after the conclusion of each course session. The Government will review and process the invoice in accordance with the stated regulations.

8.0 Section 508 Requirements:

8.1 Contractors shall comply with the Section 508 Accessibility requirements in this contract and the current revision of the Voluntary Product Accessible Template (VPAT) Rev 508 at https://www.itic.org/policy/accessibility/vpat (copy website address into browser) as stated in their proposal, for the duration of contract performance. DLAD Procurement Note L29 Prescription: 39.203(a)(S-90) Unless an exception applies (reference FAR 39.204), contracting officers shall insert procurement note L29 in solicitations when procuring ICT products and services. L29 Section 508 Requirements Offerors shall comply with the Section 508 accessibility requirements.

8.2 By submission of its offer, acceptance of the contract, and/or contract extension the offeror affirms that its Information and Communication Technology (ICT) supplies and services are accessible as outlined in the law, the standard, and FAR Subpart 39.2. Offerors shall complete the current revision of the Voluntary Product Accessible Template (VPAT) Rev 508 at https://www.itic.org/policy/accessibility/vpat (copy website address into browser). If applicable, offerors shall indicate where their Section 508 ICT compliance information is available for review (e.g., offeror’s website or other location the contracting officer or DLA Training can access). The contracting officer and DLA Training may require a demonstration of Section 508 compliance prior to award and at any time throughout the duration of the contract.

9.0 Point of Contacts/Contracting Officer’s Representative (COR):

9.1 This contract will have a COR assigned for the basic contract. The COR will be assigned at time of award and will attend the post award conference. It is also possible an alternate COR may be assigned as needed either at the basic contract level or for individual task orders. Each task order will also include points of contact that the Contractor will work with on administrative logistics as referenced in paragraph 4.8.1 and throughout this document. The Contractor is also responsible for communicating with Contract/Task Order points of contact, COR, Contract Specialist, Contracting Officer, Contracting Functional Service Manager, and DCSO Supervisor, as needed.

9.2 The Contractor’s primary Government point of contact for all programmatic matters shall be the Contracting Officer’s Representative(s) (COR) appointed under the pertinent task order.

9.3 The Contractor’s primary Government point of contact for all contractual matters shall be the Contract Specialist (CS).

9.4 When corresponding by email on a contractual issue, the Contractor shall email the CS and carbon copy the Contracting Functional Service Manager, Contracting Officer (KO) and the COR(s).

10.0 Deadlines:

10.1 The following table provides details on required timeframes and ramifications when deadlines are not met.

Task Responsible Office

Deadline Ramifications

Instructor Assignment Contractor • Minimum of two

(2) instructors identified for each course within 15 days of contract award.

• Individual assignments not later than fifteen

(15) days before the class start date.

• Replacement instructor due to instructor unavailability i.e., illness,

• Task orders will be held for issuance in the absence of the minimum of two qualified instructors for high demand courses.

• Class will be canceled and may be rescheduled at no additional cost to the Government.

• Class will be canceled and may be rescheduled at no additional cost to the Government.

emergency, other (previously vetted) not later than fourteen 14 days before the start of the class.

Instructor Resumes (not previously vetted)

Contractor NLT thirty (30) calendar days before the start of the course.

If instructor resume is not furnished, class will be canceled and may be rescheduled at no additional cost to the Government.

Resume Review Government NLT fourteen (14) calendar days before the start of the course.

If instructor does not meet minimum qualifications, class will be canceled and may be rescheduled at no additional cost to the Government.

Course Materials (virtual classes)

Contractor

• NLT three (3) calendar days before the start of the class.

• Course materials will also be uploaded into virtual classroom for download by students.

If the course materials are not furnished to students within 3 calendar days, the class will be canceled and may be rescheduled at no additional cost to the Government.

Training Link (virtual classes

Contractor NLT seven (7) calendar days before the start of the class.

If the training link is not furnished to the Contract POC within 7 calendar days, the class will be canceled and may be rescheduled at no additional cost to the Government.

Shipping of Course Materials (in-person) classes

Contractor Scheduled delivery not less than three

(3) calendar days before the start of the class.

In the event of any delays in shipment and/or delivery of course materials, the Contractor will furnish the students with electronic copies of materials prior to the start of class.

Reporting Instructions/Vetting Requirements

Government NLT fourteen (14) calendar days before the start of the class.

Not applicable

Invoicing and Final Roster/Sign-in sheet

Contractor NLT five (5) five calendar days of class end date.

Payment may not be remitted by the Government.

Course Delivery Acceptance (CDA) Form

Government NLT five (5) calendar days of receipt of final roster.

COR is unable to finalize payment in the absence of the CDA.