HQ084724R00010001 DFAC Q and A.pdf

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

FAR (48 CFR) 53.243

SEE CONTINUATION PAGE.

1. CONTRACT ID CODE PAGE OF PAGES

J 1 18

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 19-Mar-2024

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X HQ084724R0001

X 9B. DATED (SEE ITEM 11)

01-Mar-2024

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer X is extended, is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

19-Mar-2024

CODE

WHS - ACQUISITION DIRECTORATE

UNIT 24502

APO AE 09053-4502

HQ0847 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

HQ084724R0001

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 30 - BLOCK 14 CONTINUATION PAGE

The following have been added by full text:

ATTACHMENTS 4-6 INSTRUCTIONS

The Offeror shall complete Attachment # 4 Client Authorization Letter and Section 1 of Attachment #6 Past Performance Questionnaire (PPQ) Sheet, and send it to each of the three customer references for the assessment.

The customer references will then complete of Sections 2, 3 and 4 of the form for the contracts identified on Attachment # 5 Past Performance Reference (PPR) sheet.

As stated in Attachment # 6 PPQ Sheet, the Offeror completes Sections 1, 2, and 3 and the customer references will complete Section 4 of the form and return it directly to the Offeror’s point of contact who is identified on Attachment # 4 Client Authorization Letter and carbon copy the Contracting Officers. The Attachment #5 PPR sheets must be included in the proposal submission. Missing submission of these sheets, shall result in the government’s determination that the offeror is ineligible for award and their proposal will not be further evaluated by the Government.

The Offeror shall submit with its proposal completed Attachment # 6 PPQ sheet for three total projects for contractor not listed in CPARS only. The three (3) total projects can be for Government or commercial contracts for services directly related or similar to the services required in Section 5 of the PWS. To be considered, the referenced project must, at a minimum, involve Dining Facility Support Services of similar nature, scope, size and complexity to the solicited work; and total contract value at a minimum of $9M for any federal or private projects. Past performance by subcontractor’s predecessor companies or key personnel will be considered for the offeror’s three

(3) total projects if recent and relevant provided the offeror describes how the subcontractor, predecessor company, or key personnel significantly contributed to the referenced project and the subcontractor or key personnel will significantly contribute to the solicited work. A sufficient nexus between a predecessor company’s management and the Offeror must also be established for a project performed by a predecessor company to be considered. It is the discretion of the government to contact references provided.

The Offeror shall address in Attachment # 5 PPR Sheet the following:

The nature of the effort;

The tasks performed as they relate to Performance Work Statement;

Schedule / Timeliness;

The extent of involvement (as a prime versus a subcontractor, predecessor company or key personnel);

The period of performance;

Point of contact, phone and email address for each contact listed.

QUESTIONS AND RESPONSES

The purpose of this amendment is to respond to questions received. See below questions and the government's response and respond accordingly.

Question No.

Reference Question Category

Offeror's Questions Government's Response

1 PWS, Section 1.6.

General Information, Subsection 1.6.2.

Required Hours, page 2, upper page, chart displaying hours of operation

Solicitation The breakfast hours of operation on Holidays are from 0730-1000 (Row 1, Column 1). Is this valid for both German and American holidays? One factor to consider is whether or not participants have class on both German and American holidays.

Hours of Operation on Holidays 0730- 1000 is valid only for American Holidays.

2 PWS, Section 1.6.

General Information, Subsection 1.6.3.

Temporary Storage Usage, page 2, end of page, second sentence.

Solicitation The second sentence of 1.6.3 states the Government may make available building 264 for storage of non-hazardous byproducts and bio-waste. This same statement is repeated in another section of the PWS (p. 13, 3.2 Facilities, last paragraph, last sentence) If the building is not made available, will an alternative location be provided? There are various concerns (e.g., pest control corresponding to bio waste and lack of alternative storage space.)

Building 264 will be available for storage of non-hazardous byproducts and bio-waste as per Memorandum of Agreement between GCMC and Garmisch DPW.

3 PWS, Section 2.1 Definitions, Subsection 2.1.21 Special Events, page 12, middle of page, sixth paragraph

Solicitation Under Special Events, the last sentence states that services will be coordinated "through the COR no later than three (3) working days prior to the event". While a notice of 3 working days may often be possible, one concern is that it does not take into account the time needed to place an order with a vendor for delivery or to plan the employee schedule and provide notice. It would be preferable if the government would consider 7 days notice (1 week) as a guideline and a notice of 3 working days on a case-by case basis and dependent upon availability.

PWS, Section 2.1 Definitions, Subsection 2.1.21 Special Events, page 12, sixth paragraph has been updated to reflect 7 days notice.

4 PWS, Part 4, Section 4.5, page 15, middle of page, first sentence

Solicitation "Provide commercial internet..."

You may consider clarifying that it is the contractor that must provide internet. The other sections on the same page are very clear.

PWS Part 4-Contractor Furnished Items and Services outlines what the Contractor's must furnish. It is the responsibility of the Contractor to obtain commercial internet.

5 PWS, Part 5, Section

5.2 Specific Tasks, Subsection 5.2.3.2 Catered Events, page 17, upper top, second paragraph

Solicitation This states catered events are to be coordinated through the COR "no later than three (3) working days prior to the event". While a notice of 3 working days may often be possible, one concern is that it does not take into account the time needed to place an order with a vendor for delivery or to plan the employee schedule and provide notice. It would be preferable if the government would consider 7 days notice (1 week) as a guideline and a notice of 3 working days on a case-by case basis and dependent upon availability.

PWS, Part 5, Section 5.2 Specific Tasks, Subsection 5.2.3.2 Catered Events, page 17, second paragraph has been updated to reflect 7 days notice.

PWS, Part 5, Section

5.2 Specific Tasks, Subsection 5.2.3.2 Catered Events, page 17, upper top, second paragraph

Solicitation Catered events, in general, "may happen twice a day". This alerts to coffee break service (assumption).

6a. Can the government please confirm if this refers to coffee breaks or can you provide a more detailed description of catered events?

6b. Will there be other types of catered events besides coffee breaks?

6a. Catered events are typically coffee breaks, ice breaker or VIP social event. Coffee Breaks (beverage station is set up each day during a course(s).) and Ice breakers (1 per course) include warm or cold beverages and finger food or light snack. Courses lengths are between 1- 8 weeks. One course may have up to 125 students. VIP social events (1-3 event per quarter) may have between 50-100 participants.

6b. The three catered events mentions in 7a are the most common events held at the George C. Marshall Center.

Per the PWS 5.2.3.2., the COR will coordinate 3 days prior of the event.

7 HQ084724R0001,

Section SF 1449 - Continuation Sheet, page 5, ITEM 0005, Event Services, Unit and Unit Price

Solicitation There is only one clin, ITEM 0005, for Event Services in accordance with the PWS 5.2.3 (page 17, top of page), which includes both special events and catered events.

7a. Is one clin sufficient?

7b. Will all catered events include both beverages and food?

7c. Is there any time an event would require only beverages or only food?

7a. One CLIN at the IDIQ level is sufficient. However, at the Task Order level, the CLIN will have subCLINs for the appropriate Event Services identified per PWS.

7a and b. See 6a. response.

8 Solicitation document

HQ084724R0001

Section SF 1449 -

CONTINUATION

SHEET

Solicitation In addition to submitting Attachment 2 Pricing, duly filled in, is it also required to indicate the Unit Prices and Total Prices in the Continuation Sheet of the Solicitation document?

Yes, indicate the unit prices and total prices in the continuation sheet of the

SF 1449.

9 Solicitation document

HQ084724R0001

FAR 52.209-12

CERTIFICATION

REGARDING TAX

MATTERS (OCT

2020)

Solicitation This FAR refers to “Federal tax returns required during the three years preceding the certifications”. Can you please confirm that non-US companies (that do not pay taxes in USA) do not need to fill this Clause out?

The provision is not applicable to this requirement and has been deleted.

10 Solicitation document

HQ084724R0001

FAR 52.230-1

FAR 52.230-3

Solicitation In all the Solicitations we have participated in over the last 20 years (from the USN, the US Army, the DLA, the TRANSCOM, and the NOAA) we have never met FAR 52.230-1 and FAR 52.230-3. Could you kindly tell us if non-US companies have to fill out those Clauses and how?

Non-US companies are exempt from FAR 52.230-1 and 52.230-3.

11 Attachment_3_Key_ Personnel_Qualificat ions_Sheet_Legally_ Sufficient First paragraph of Table

"DESCRIPTION OF

HOW CANDIDATES

MEET OR EXCEED

THE

REQUIREMENTS"

Solicitation In Attachment 3 there is written “Please respond as follows using a separate form for each proposed key personnel”. However, Attachment 3 seems to be already set up to be filled in only once, for both Key Personnel (from page 2 to page 5 for the PM and from page 5 to page 9 for the Alternate PM). Can you confirm that we need to submit Attachment 3 in only one copy, filled in for both our proposed Key Personnel?

Yes, submit only one copy of the completed Key Personnel for the proposed key personnel.

12 Solicitation document

HQ084724R0001

B.

ADMINISTRATIVE

(VOLUME I)

Solicitation Is there a page limit for the Continuity of Operation Plan?

Yes, a maximum of 10 pages. The Proposal Volumes Requirements table was corrected to reflect the maximum page limit.

13 Attachment_1_DFA C_PWS_Legally_Suf ficient Paragraph

1.6.1. Quality Control

Technical Exhibit 2 Deliverables Schedule

Solicitation PWS 1.6.1. states that QCP is to be delivered within thirty days after contract award. Serial Number 0001 of the Deliverables Schedule (page 25 out of 35 of the PWS) states that the QCP must be submitted both at the time of the Proposal and 30 days after the effective starting date of the contract's base period of performance. Can you confirm that the Bidders have to submit a draft QCP at the time of the Proposal and then a definitive version of the QCP within 30 days from the award?

Offerors shall submit the draft QCP at proposal submission with a final QCP 30 after award

14 Solicitation document

HQ084724R0001

D. PAST

PERFORMANCE

(VOLUME III)

Solicitation Page 111 out of 118 of the Solicitation: “Past Performance Questionnaires must be received via email no later than the date and time specified in the Client Authorization Letter”. On the Client Authorization Letter (Attachment 4) there is written that the PPQ, duly filled in by the Bidder AND its Evaluators, must be sent NLT 15 March.

Considering that our Evaluators are Government Contracting Officers who are usually busy with their daily work and usually they cannot complete these kinds of feedback very quickly, there is no sufficient time to complete this task. Therefore, we kindly ask to evaluate the possibility to grant an extension for both the date of the 15 March and the date for the offers submission. One week more, for both deadlines, would be really appreciated.

The PPQ must be received by the due date and time of proposal submission.

The solicitation offer date is extended to 2 April 2024.

15 Solicitation document

HQ084724R0001

ATTACHMENTS 6-8

INSTRUCTIONS

Solicitation The numbers of the Attachments mentioned in this page (6, 7 and

8) do not correspond to the Attachments of the Solicitation (4, 5 and 6). However, this is not the point, because it is very clear that 6 is 4, 7 is 5 and 8 is 6. The issue is that at page 117 there is written that “the Offeror completes Sections 1,2, and 3 and the customer references will complete Section 4 of the Past Performance Questionnaire. On the contrary, in the explanations written on Attachment 6 – Past Performance Questionnaire there is written that the Offeror shall complete Section 1 “Contract Data” and the evaluator shall complete Sections 2, 3 and 4.

Please be so kind to clarify.

ATTACHMENTS 4-6

INSTRUCTIONS has been updated in the solicitation. Respond accordingly per the instructions in the Solicitation and provided on each individual attachment.

16 Solicitation document

HQ084724R0001

Solicitation Can you please indicate the estimated date for award?

The anticipated contract start date is June 1, 2024

17 PWS, Technical Exhibit 7, GFE Maintenance Schedule, page 32

Technical The page is blank; no exhibit. The PDF file shows a comment by Myra "to be included once converted to PDF". Is it the same as in the draft PWS?

Technical Exhibit 7 is hereby provided in Amendment 0001.

18 PWS, Technical Exhibit 8, DFAC Floor Plan, page 33

Technical The page is blank; no exhibit. The PDF file shows a comment by Myra "to be included once converted to PDF". Is it the same as in the draft PWS?

Technical Exhibit 8 is hereby provided in Amendment 0001.

19 PWS, Technical Exhibit 9, Refuse and Recycleabel Matrix

Technical The page is blank; no exhibit. The PDF file shows a comment by Myra "to be included once converted to PDF". Is it the same as in the draft PWS?

Technical Exhibit 9 is hereby provided in Amendment 0001.

20 Attachment_1_DFA C_PWS_Legally_Suf ficient Paragraph

2.1.21. Special Events

Paragraph 5.2.2.4.

Other Meal Services Paragraph 5.2.3. Event Services

Technical Can you provide the number of event service meals for the past year?

Special Events: 13 events/year up to 125 participants.

Catered Events:

a) Coffee Breaks: Every day during a resident course

b) Ice Breaker: 1st day of Resident Course total of 13 events/year

c) VIP Receptions: Possible 13 events.

NOTE: There are 13 Resident Courses between 1-8 weeks with 130 participants per course.

21 Attachment_2_Pricin g_IDIQ_Schedule

Technical The pricing schedule mentions a QTY of 60,000 meals per year to be quoted as “Event Services” (considered as per definitions in Attachment 1-PWS, para 2.1.21, 5.2.2.4, 5.2.3). Can you please confirm that the indicated quantity is correct?

The QTY 60,000 is correct. See 6a.

response.

22 Attachment_1_DFA C_PWS_Legally_Suf ficient Paragraph 3.1.

Services

Technical Can you please confirm that all maintenance services, including maintenance of the Government provided kitchen equipment, will be provided by the Government?

All GFE will be maintained by the Government per PWS section 3.1.3 and 3.1.6.

23 Attachment_1_DFA C_PWS_Legally_Suf ficient Paragraph 5.2.8 Site Operations Paragraph 5.2.10.

Facility Maintenance and Sanitation

Technical 23a. Is the Contractor responsible for the disposal of the bio-waste outside the camp?

23b. Do we need to have a waste management company engaged to perform this service?

23c. If so, is it possible to know the name of the company who is currently providing this service?

23a. Yes, the contractor is responsible for disposal of biowaste per PWS section 5.2.10.

23b. It is the contractor's discretion to ensure compliance with contract requirements and German law.

23c. The Government does not have the name of the company providing the services.

24 Attachment_1_DFA C_PWS_Legally_Suf ficient Paragraph

5.2.2.1. Dining

Options

Technical Can you please confirm that we need to have “to-go meal boxes” available all the time to be delivered to customers upon request?

"To-Go meal boxes" must be available upon request. Participants are not authorized to use to-go boxes for unfinished food. It is for the meal itself to be eaten elsewhere.

25 Attachment_1_DFA C_PWS_Legally_Suf ficient Paragraph

5.2.2. Menu Planning

Technical Can you please provide details about the food delivery schedule in place by current contractor and information about the company that is supplying food?

The Government does not set the food delivery schedule for the contractor.

Food supplies must be from approved sources that are verified by US Army Public Health Center Veterinary Services and Public Health Sanitation Directorate (VSPHS) food protection personnel in accordance with DoDD 6400.04E. (PWS Part 6 Applicable Publications has been updated accordingly)

26 Attachment_1_DFA C_PWS_Legally_Suf ficient Paragraph

1.6.13.9. General

Personnel Qualifications Paragraph 1.6.13.10.

Specific Personnel Qualifications Requirements

Technical In the event that a new company takes over the contract, do you recommend hiring workers who are currently working on that contract, considering their experience, job preservation and all the necessary work permits they already have?

Hiring must be in compliance with US Federal and German Labor law.

27 Attachment_1_DFA C_PWS_Legally_Suf ficient Paragraph

5.2.7. Point of Sale

System

Technical In addition to guests whose meals are funded by GCMC, according to our understanding, there will also be a small part of visitors whose meals are not funded by GCMC and who would pay for their meals at the entrance to the restaurant. Can you please provide a rough estimate of those visitors?

A rough estimate of daily self-payers is between 5-25.

28 Attachment_1_DFA C_PWS_Legally_Suf ficient Paragraph

5.2.7. Point of Sale

System

Technical For visitors whose meals are not funded by GCMC, is the Contractor free to set a price, or is it mandatory to charge the same prices as the ones set for GCMC funded meals?

The contractor has the ability to set prices for self-payers.

SECTION SF 1449 - CONTINUATION SHEET

SOLICITATION/CONTRACT FORM

The required response date/time has changed from 29-Mar-2024 09:00 AM to 02-Apr-2024 10:00 AM.

TABLE OF CONTENTS

The Table of Contents has changed from:

Exhibit/Attachment Table of Contents

DOCUMENT TYPE DESCRIPTION PAGES DATE

Attachment 1 Performance Work

Statement

35 22-FEB-2024

Attachment 2 Pricing IDIQ Schedule 1 Attachment 3 Key Personnel

Qualification Sheets

Attachment 4 Client Authorization Letter

Attachment 5 Past Performance Reference Sheets

Attachment 6 Past Performance Questionnaire to:

Exhibit/Attachment Table of Contents

DOCUMENT TYPE DESCRIPTION PAGES DATE

Attachment 7 Performance Work

Statement

40 19-MAR-2024

The following have been modified:

52.212-1 ADDENDUM

FAR 52.212-1 ADDENDUM -INSTRUCTIONS TO OFFERORS—COMMERCIAL PRODUCTS AND

COMMERCIAL SERVICES (NOV 2021)

Any missing submission or failure to follow instructions may render an offeror’s ineligible for award or result in a failed rating, without being evaluated further.

General

Washington Headquarters Services (WHS)/ Acquisition Directorate (WHS/AD) is releasing this solicitation electronically only, on the Department of Defense (DoD) Solicitation Portal in the Procurement Integrated Enterprise Environment (PIEE) at https://piee.eb.mil/. This electronic version of the Request for Proposal (RFP) is the official version for this acquisition. No hard copy of this solicitation will be issued. Offerors will be notified of any and all applicable amendments to this solicitation electronically via PIEE. Offerors shall submit their proposals electronically through PIEE. Any proposal received after the due date and time specified for receipt will be considered late and will be rejected.

NOTE: To submit the proposal package, the Offeror must be registered as a Proposal Manager in the DoD PIEE Suite located at https://piee.eb.mil

The Government anticipates award of single Indefinite Delivery / Indefinite Quantity (IDIQ) contract along with Task Order 1 to the responsible Offeror(s) that submits the offer that is most advantageous to the Government based upon the evaluation factors discussed in this Request for Proposal (RFP).

All Offerors must comply with the following instructions for proposal format and content. Proposals that do not comply with these instructions may render the Offeror ineligible for award. The Offeror shall submit documentation illustrating its approach for satisfying the requirements of this solicitation. Proposals must be clear, coherent, and prepared in sufficient detail for effective evaluation of the Offeror’s proposal against the evaluation criteria. The documentation shall address all aspects of this solicitation and include the Offeror’s approach to performing and satisfying the requirements specified in the Performance Work Statement (PWS).

The Government intends to award without discussions, but reserves the right to conduct discussions if determined to be in the Government’s best interest. If discussions are held, the Government may establish a competitive range for efficiency purposes.

Offerors are hereby instructed that, regardless of any language that may be used in this solicitation, the Department is NOT conducting this procurement under Federal Acquisition Regulation (FAR) Part 15,” Contracting by Negotiation”. This procurement is being conducted under FAR Part 12, “Acquisition of Commercial Products and Commercial Services”.

QUESTIONS AND RESPONSES TO SOLICITATION

All questions, concerns, or requests for clarification for this RFP shall be submitted via Solicitation Module of the Procurement Integrated Enterprise Environment (PIEE) at https://piee.eb.mil using the Offer Tab by March 8, 2024 at 4:00PM Local Germany Time. Offerors shall not include any proprietary information in a question, as the Government will provide the questions and answers to all potential offerors. No phone calls are permitted. No comments, questions, or inquiries shall be made of any Government person by any means other than electronic submission via the email listed above. Questions received after this date and time may not be responded to by the Government. Offerors shall clearly identify the specific section of the solicitation to which each question relates when submitting questions. Reference should be made to the solicitation Section Heading, page number of the solicitation, and specific location on the page (e.g., third paragraph) in order to facilitate the Government’s response to each question. Questions shall be submitted in a Microsoft Excel file following a format similar to the table below:

Questions and Responses will be provided to all Offerors via an amendment to the solicitation. If amendments to the final solicitation are issued, all Offerors must acknowledge the amendments by signing the accompanying Standard Form (SF) 30 and returning the signed SF 30 for all amendments issued with the Offeror’s proposal submission.

Failure to acknowledge all amendments issued by the Government may result in the proposal submitted in response to the solicitation being found not compliant with the solicitation instructions.

A. PROPOSAL VOLUMES REQUIREMENTS

VOLUME SECTION PAGE LIMITATION

Volume I Administrative Cover letter (Limited to two pages)

Representations & Certifications Tax Identification Number, CAGE Code, UEI Number Continuity of Operation Plan – Maximum of 10 pages Organization Chart- Maximum of 5 pages Quality Control Plan- Maximum of 5 pages Phase-In Plan- Maximum of 10 pages Signed and completed FAR/DFARS clauses/provisions in

SF1449 solicitation, SF30 amendments documents and the completion of Representations & Certifications, such as FAR 52.212-3 Alt 1, 52.209-11 Alt 1, 52.204-24, 52.204- 26, and 52.209-11.

Volume II Factor I- Technical Capability and Key Personnel

Offeror shall not submit more than 20 pages for the technical capability in meeting the requirements listed in the PWS.

Completed Attachment #3 Key Personnel Qualifications Sheet

Copies of the following: (no page limit) o Commitment Letters o Copy of Diploma o Self-certification document on company letterhead stating its personnel have achieved Level 3 Proficiency in the English and achieved a level B1 Proficiency or the Deutsches Sprachdiplom (DSD I) in the German language. Or Self-Certified or Accredited Certificates or Diploma

Volume III Factor II – Past Performance Completed Attachment #5 Past Performance Reference (PPR) sheet submission. Offerors shall not submit no more than three pages to describe the nature and scope of work, its relevancy to this requirement for each.

Completed Attachment # 6 Past Performance Questionnaire sheet, required for contracts references not listed in CPARS only.

Question No. Reference Question Category Question

Solicitation or Attachments, and Section

Solicitation or Technical Question

Volume V Factor III – Price There is no page limit for this volume.

The price proposal shall consist of the following:

o Schedule of Supplies and Services sections of the Solicitation SF1449.

o Completed Attachment #2 Pricing IDIQ Schedule Worksheet.

A.1 Instructions for Proposal Submissions: This section of the Instruction to Offerors (ITO) provides general guidance for preparing proposals as well as specific instructions on the format and content of the proposal. The Offeror’s proposal must include all data and information requested in the ITO and must be submitted in accordance with these instructions. Noncompliance with the instructions provided in the ITO may make the proposal ineligible for award or result in an unfavorable proposal evaluation.

A.1.1 Sufficient Detail

Proposals shall comply with the following guidelines:

Be complete and respond directly to the requirements of the solicitation.

Address the factors and their related elements as listed in FAR 52.212-1 Addendum and FAR 52.212-2

Addendum of this solicitation.

Be clear, concise, and include sufficient detail for effective evaluation and for substantiating the validity of stated assertions. Extraneous, repetitious, or wordy submissions are not desired and could result in lower ratings.

Do not simply rephrase or restate the Government’s requirements, but rather provide convincing rationale to address how the Offeror intends to meet the requirements.

Assume that the Government has no prior knowledge of the Offeror’s capabilities and experience, and will base its evaluation only on the information presented in the Offeror’s proposal.

A.1.2 Validity Statement

The Offeror shall clearly state that the proposal is valid for 180 calendar days in Volume I of its proposal. In accordance with FAR Subpart 4.8 (Government Contract Files), the Government will retain one copy of all unsuccessful proposals.

A.1.3 Physical Appearance of Submissions

Elaborate brochures or documentation, detailed artwork, or other embellishments are unnecessary and are not desired.

Proposals shall be submitted in electronic copies.

No models, mockups, or videotapes will be accepted.

A.1.3.1 Glossary of Abbreviations and Acronyms

Each volume shall contain a glossary of all abbreviations and acronyms used with an explanation for each.

Glossaries do not count against the page limitation for their respective volumes.

A1.4 Page Format Restrictions and Limitations

A.1.4.1 Page and Font Size

Text shall be single-spaced on an 8.5 x 11-inch paper format, with a minimum one-inch margin all around. Pages shall be numbered consecutively. A page printed on both sides shall be counted as two pages. No foldout pages shall be used.

Page limitations shall be treated as maximum. Pages submitted in excess of the page limitations stated throughout this document will be removed and not evaluated. The excess pages will be deleted from the electronic copy of the proposal. Documents incorporated by reference or as attachments to the proposal shall be included in the overall maximum page lengths and will not be considered or evaluated if they exceed the maximum page.

Font size shall be no smaller than twelve (12) point Times New Roman. Bolding, underlining, and italics may be used to identify topic demarcations or points of emphasis. Graphic presentations, including tables, while not subject to the same font size and spacing requirements, shall have spacing and text that is easily readable.

Lettering within tables, charts, graphs, and figures shall be no smaller than ten (10) point Times New Roman.

Margins on all four edges of each sheet will be at least one-inch. Proprietary statements, security markings, and page numbers shall be placed within the defined margin area. Pages shall be numbered sequentially by volume.

In the event discussions are held, these page format restrictions shall apply to the Final Proposal Revisions (FPRs).

A.1.4.2 Labeling

The number of pages shown in the table above should be submitted in electronic format. Responses to Administrative, Technical Approach and Management Approach, Past Performance, and Price shall be in separate electronic folders (files). A cover letter shall be inserted in each folder (file), clearly marked as to the RFP identification, date of submittal, acknowledgement of any amendments, the Offeror’s name, address, Taxpayer ID number, CAGE code, and the Offeror’s POC name, phone, and email. The cover letter shall not count against any page limitation. Pages that exceed the maximum page length above shall not be evaluated or considered by the Government.

A.1.4.3 Pages Counted

Each page shall be counted except the following:

past performance questionnaires past performance questionnaire point of contact list cover pages RFP cross-reference matrix teaming arrangements tables of contents glossaries lists of figures, tables, or drawings tabs dividers blank pages

A.1.5 Indexing

Each volume shall contain a detailed table of contents to delineate the sections within that volume. Tab indexing shall be used to identify sections.

A.1.6 Electronic Submission:

Electronic copies of each volume shall be submitted through the Solicitation Module of the Procurement Integrated Enterprise Environment (PIEE) at https://piee.eb.mil by the proposal due date and time stated in block 8, page 1 of the SF1449. Proposals submitted by mail or hand-carried will not be evaluated (Exception for system outage. See below). Proposals sent through proprietary or third party File Transfer Protocol (FTP) sites or DoD SAFE will not be retrieved. It is the responsibility of the Offeror to confirm receipt of proposals. All proposals received after the exact time specified for receipt shall be treated as late submissions and will not be considered except under facts and circumstances allowed by the Federal Acquisition Regulation (FAR). For instructions on how to post an offer, please refer to the Posting Offer demo: https://pieetraining.eb.mil/wbt/sol/Posting_Offer.pdf.

Any proposal received after the exact time specified for receipt of proposals shall be treated as a late submission in accordance with the Federal Acquisition Regulation (FAR) 52.212-1 Instructions to Offeror- Commercial Products and Commercial Services (NOV 2021). The proposal written volumes shall be submitted as attachments in the submission. All MS Excel Solicitation attachments templates shall be completed by the Offeror and submitted in MS Excel as a separate attachment in the appropriate volume. All responses to the solicitation shall be in separate files and volumes corresponding to the evaluation factors identified in the above Proposal Submission Chart. Offerors are solely responsible for ensuring that the proposal is successfully submitted and received by the proposal due date and time.

It is the Offeror's responsibility to obtain written confirmation of receipt of all electronic files of the full proposal by the WHS AD. In the event that the Solicitation Module is down, the alternate method for proposal submission is via email to: whs.mc-alex.ad.mbx.ks@mail.mil. There is a 10 MB Limit per email submission. The Offeror must obtain prior approval from the Contracting Officer to use the alternate submission method. Offerors are responsible for ensuring electronic copies are virus-free and shall run an anti-virus scan before submission.

Electronic copies of each volume shall be compatible with the following software products: Adobe Acrobat Reader and Microsoft Office Suite 2016. Narrative portions of the proposal shall be in Adobe Acrobat portable document file (pdf) searchable text format. The Offeror shall not embed sound or video (e.g., MPEG) files into the proposal files. Electronic files shall be clearly identified for each volume, section, and item.

Subcontractors may submit any fully burdened rates/cost in the pricing template directly to the Government by the specified proposal due date and time to the Solicitation Module of the Procurement Integrated Enterprise Environment (PIEE) https://piee.eb.mil as referenced above.

Offerors shall provide a listing of all subcontractors under its proposal in the Administrative Volume I.

A.1.7 Pricing Data/Cost Information

Price information shall be completed in the pricing templates attached to the solicitation and addressed in Volume III – Price. All labor rates shall be rounded to cents and contract line item costs be rounded to the nearest dollar.

All price information must be submitted in the attached price template.

A.1.8 Cross Referencing & Volume Designation

Information required for proposal evaluation that is not found in its designated volume may be assumed to have been omitted from the proposal at the discretion of the Government. Each volume, other than the Price volume, shall be written on a stand-alone basis so that its contents may be evaluated without cross-referencing to other volumes of the proposal. Exceptions to the above include only teaming arrangements, socio- economic commitment information and Organizational Conflicts of Interest assertions which must be submitted in Volumes I

– IV, but may be cross-referenced in other volumes.

A.1.9 Confidential Information

The Freedom of Information Act (FOIA) and its amendments have resulted in an increasing number of requests from outside the Government for copies of contract qualifications and proposals submitted to federal agencies. If an Offeror’s submissions contain information that the Offeror believes should be withheld from such requestors under FOIA on the grounds that they contain “trade secrets and commercial or financial information” [5 USC §552(b)(4)], the Offeror should mark its submissions in the following manner:

• The following notice should be placed on the title page: “Some parts of this document, as identified on individual pages, are considered by the submitter to be privileged or confidential trade secrets or commercial or financial information not subject to mandatory disclosure under the Freedom of Information Act. Material considered privileged or confidential on such grounds is contained on page(s) ___ .”

• Each individual item considered privileged or confidential under FOIA should be marked with the following notice: “The data or information is considered confidential or privileged, and is not subject to mandatory disclosure under the Freedom of Information Act.”

B. ADMINISTRATIVE (VOLUME I)

Volume I, Administrative Volume shall provide a cover letter. The cover letter shall identify the RFP (HQ084724R0001), date of submittal, acknowledgement of any amendments, the Offeror’s name, address, Taxpayer Identification Number, CAGE code, UEI Number and Point of Contact authorized to negotiate and sign on behalf of the Offeror (include phone number and email address). Cover letters will not count against any page limitation. The cover letter shall clearly state the length that the proposal remains open and in effect, which shall be at least 180 days from the proposal due date and offeror’s written Continuity of Operation Plan in accordance with DFARS 252.237-7024 (b)(2).

The Administrative Volume shall include the following as identified in the Proposal Content Chart.

o Continuity of Operation Plan (COOP) - Offeror’s COOP, encompassing of Staffing Plan to include but not limited to personnel coverage, back-up personnel, and communication.

o Organization Chart - The offeror’s proposal will first have an organization chart with the Key Personnel positions shown. The chart will be in a format that shows the reporting chain with the top individual being corporate management for that company. If more than one company is involved (i.e. a joint venture or prime and subcontractor) then list that specific company with that position on the organization chart.

o Quality Control Plan - The Contractor shall submit a QCP (PWS section 1.6.1) discussing its approach to identify, prevent, and ensure non-recurrence of defective services related to PWS Part 5.

The contractor shall include the following:

Demonstrate its ability to perform the requirements of the PWS at a high level while managing resources in an efficient and effective manner. High level is to be understood as operating with minimal (<10% of the time) direct intervention dining facility services should be completed with no more than 10% deficiency rate in the following areas:

Compliance with Specifications: Adherence to all technical and functional requirements as outlined in the contract.

Customer Satisfaction: Feedback from end-users and stakeholders regarding the quality and effectiveness of the delivered products or services.

o Phase-In Plan-The proposal shall describe the Offeror’s Phase-In approach which demonstrates the

Offeror’s approach for providing the necessary resources to ensure and maintain service quality levels and staffing levels for the thirty (30) calendar day phase-in period. Maximum of 10 pages o Signed and completed FAR/DFARS clauses/provisions in SF1449 Solicitation, SF30 amendments and the completion of Representations & Certifications, such as FAR 52.212-3 Alt 1, 52.209-11 Alt 1, 52.204-24, 52.204-26, and 52.209-11.

If applicable, Offeror shall identify any subcontractors/teaming partners and provide corresponding CAGE Code in this volume.

C. TECHNICAL CAPABILITY AND KEY PERSONNEL (VOLUME II)

The proposal shall describe the methods and techniques used in its technical approach to complete PWS Part 5 tasks.

The Offeror is not required to address each subtask specifically (ex. 5.1.1.1), but must address the overall tasks (ex 5.2) with enough details to demonstrate the ability to successfully perform the requirements. Proposals that omit or merely reiterate identified tasks may be rejected. The Offeror shall also provide the following in its technical approach:

Key Personnel: The Offerors shall provide a completed Key Personnel Qualification Sheet (Attachment#5) of the Offeror’s proposed Key Personnel identified in PWS Section 1.6.13. The key personnel qualification sheet shall demonstrate how the personnel meet or exceed the personnel requirements identified in PWS Sections 1.6.13 and Section 5. The Key Personnel Qualification Sheet shall include the following:

o Commitment Letters: Commitment letters for all key personnel shall be submitted with the proposal submission by the date and time for receipt of proposals. All commitment letters shall be signed by the proposed key personnel no earlier than ten (10) calendar days prior to the date and time for receipt of proposals. Key personnel shall not use Government issued Common Access Cards to sign any portion of the proposal. The signature date must accompany the signature in the signed Commitment Letters.

The Commitment Letters shall affirmatively state that the key personnel: (A) grant permission to the Offeror to use his/her resume, and (B) is willing to work for the proposing Offeror on the instant solicitation. If a revised proposal is required, Commitment Letters for all key personnel shall be updated with a new signature and signature date within ten (10) calendar days prior to the date and time for receipt of proposal revision.

If the Offeror learns, or has reason to believe, of the unavailability (e.g., death or disqualification) of its proposed key personnel, Offeror shall notify the Contracting Officer in writing no later than the next business day. Upon timely notice, the Agency may accept a signed Commitment Letter of the Offeror’s proposed substitute key personnel.

o Copy of Diploma o Provide a self-certification document on company letterhead stating its personnel have achieved equal to Level 3 Proficiency in the English language; achieved proficiency equal to or higher than a B1 on a Common European Framework of Reference or Deutsches Sprachdiplom (DSD I) in German; or a native speakers of English and/or German.

o Or Self-Certified or Accredited Certificates or Diploma

Failure to complete the Key Personnel Qualifications template may result in the Offeror being ineligible for award.

Technical Capability: The Offeror shall submit sufficient information for the Government to make a comprehensive evaluation of the contractor’s technical capability in meeting the requirements listed in the PWS for successful performance. The Offeror shall summarize its abilities and strategies, to proactively and reactively, manage real, and potential issues, as related to the PWS. Offeror shall also demonstrate how they intend to mitigate risks and maintain consistently high performance. The response for this factor should demonstrate how the Offeror will meet or exceed the PWS. Offerors shall address the required elements:

o The Offeror shall demonstrated experience cooking Eastern European, Africa, Middle East and vegetarian meals. The Offeror shall include sample menu for two weeks to include breakfast, lunch, and dinner in support of participants from Eastern Europe, Africa, Middle East; and participants with special diet requirements (e.g. vegetarian, gluten-free option) in accordance with PWS Section 5.2.2 (Menu Planning).

The menu shall include description of dish, ingredients, nutritional information and calories.

o The Offeror shall describe the daily execution of operating a dining facility. Provide a detailed framework to demonstrate how the offeror will adhere to protocols, rules, hygiene standards, local (Germany) and

United States Federal regulations in accordance with PWS Sections 5.2.9. (Food Service Equipment and Utensil Cleaning) and 5.2.13 (Safety Rules and Regulations) in the normal day of operation of the dining facility.

D. PAST PERFORMANCE (VOLUME III)

The Government is requesting that the Offeror provide a minimum of three (3) past performance contract references that reflect recent and relevant experience similar to Dining Facility Support Services effort required by Attachment # 1 Performance Work Statement (PWS). Recent experience is defined as that completed within five (5) years from the date of this solicitation is issued or currently ongoing and have completed at least six months of performance.

Relevant experience is defined as the referenced projects must, at a minimum contract value of $9 million to meet the size and scope requirement in the PWS, involve Dining Facility Support Services of similar nature, scope, size and complexity to the solicited work for any federal or private projects. Past performance contract references can come from the Offeror or the subcontractor, as long as they served as the Prime Contractor for the past performance reference. If the Offeror submits recent and relevant projects performed by a subcontractor as a past performance reference, the Offeror must also explain how the subcontractor significantly contributed to the performance of the referenced project and how the Offeror expects the subcontractor to significantly contribute to the successful performance of the solicited work.

Each Past Performance contract reference must include a Past Performance Reference (PPR) Sheet (Attachment #5).

All past performance reference sheets shall include contract/delivery order number, contract type, program name, total contract cost, short description of work performed, reasons why the project is considered relevant by the Offeror, names, email addresses. For those references where a Past Performance Questionnaire (PPQ) Sheet (Attachment #6) will be submitted, the Offeror shall also include a valid telephone number and email address for the person completing the PPQ.

PPQs are required for contracts references not listed in CPARS only. PPQs contract references must be completed by the customer, Contracting Officer Representative (COR), or the Contracting Officer using the Past Performance Questionnaires (PPQs).

The Offeror shall provide PPQs to its customer references and instruct them to submit them in accordance with the instructions in the PPQ. Questionnaires must be received via email no later than the date and time specified in the Client Authorization Letter (Attachment #4). Questionnaires that are not received by the due date and time of the proposal may not be evaluated.

E. PRICE FACTOR (VOLUME IV)

The Offeror shall propose pricing by completing the MS Excel Pricing Template (Attachment #2) and submitting it in MS Excel format as Volume IV of its proposal. The Offeror shall not submit Volume VI in PDF document format.

Pricing IDIQ Schedule Template (Attachment #2): The template must be completed. The price shall be Firm Fixed Price. The Offeror shall identify labor categories and provide labor rates to be used for each ordering period of the

IDIQ.

All proposed total CLIN pricing shall be rounded up to the nearest whole dollar amount (i.e., $6,558.53 shall be entered as $6,559.00).

Offerors are required to submit complete and accurate price templates. Failure to comply with this section will make the proposal ineligible for award and the proposal will not be further evaluated.

(End of provision)

The following have been deleted:

ATTACHMENTS 6-8 INSTRUCTIONS

52.209-12 Certification Regarding Tax Matters OCT 2020

(End of Summary of Changes)