PWS 22-2B4 Mandos Author SW Redacted.pdf

PERFORMANCE WORK STATEMENT (PWS)

DMEA 22-2B4

01 Feb 2022 Project Engineer: , DMEA/MEXB,

1.0 SCOPE

1.1 TITLE: DMEA Mandos Author Software Maintenance Renewal

1.2 BACKGROUND: DMEA uses Author Software to support business process mapping and management.

Author identifies roles and responsibilities, generates a range of analysis reports, and creates sophisticated html output. The electronic management system is currently used to map enterprise process flows for the DMEA ISO9001 program.

1.3 PURPOSE: The purpose of this tasking is to purchase maintenance cover for single user networked license, both managed user and with full publishing rights, for the Author software licenses.

2.0 REFERENCED GOVERNMENT PROVIDED RESOURCES: None

3.0 REQUIREMENTS

3.1 GENERAL REQUIREMENTS:

3.1.1 RESERVED

3.2 PROGRAM MANAGEMENT: None

3.3 TASK REQUIREMENTS

3.3.1 MAINTENANCE COVERAGE: The contractor shall provide the following service(s).

SERVICE NAME QUANTITY

MAINTENANCE COVER FOR SINGLE USER

NETWORKED (MANAGED USER) LICENSE FOR

AUTHOR SOFTWARE

MAINTENANCE COVER FOR SINGLE USER

NETWORKED (WITH FULL PUBLISHING RIGHTS)

LICENSE FOR AUTHOR SOFTWARE

3.3.2 ANNUAL MAINTENANCE: The contractor shall provide telephone and email support, software upgrades, and preferential terms for new products.

3.3.3 SOFTWARE FAILURE SEVERITY:

Severity Description Impact Turnaround Time

1 Major Prevents the continuation of day-to-day operation of the software.

0-8 normal working hours

2 Standard Has a major impact on day-to-day operation of the software. Usage can continue but functionality is significantly limited.

0-16 normal working hours

3 Other Does not adversely affect day-to-day operation and can be worked around with minimum impact on operations.

0-5 normal working days