Copy_of_GlobalNET_RFx_Questions_v3.xlsx

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GlobalNET Support Services
Solicitation number
HQ003419R0103
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A11_Attachment_1_-_GlobalNET_PWS_28-Mar-2019.docx DOCX document
A23_Attachment_1_-_GlobalNET_PWS_13-Mar-2019.pdf PDF
A23_HQ003419R0103_Draft_Solictation_for_GlobalNET.pdf PDF
A23_Attachment_4_-_NDA.pdf PDF
A23_Attachment_2_-_Personnel_Matrix_Template.xlsx XLSX spreadsheet
A23_Attachment_3_-_Pricing_Template.xlsx XLSX spreadsheet

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Sheet1

Question No.Reference (Solicitation or Attachment, and Section No.)Question CategoryQuestionResponse
11.3.1ContractUnder this PWS, will GlobalNET support new communities? What is the process for adding new clients? How will the increase in support/development services be compensated?Communities can be added or removed as identified by DSCA. The process will be defined by DSCA. Application administration staff will work their priorities based on DSCA's priorities.
21.4.1ContractNotes two different periods of performance (PoP). Please clarify, is the PoP 12 months with 4 option periods or 3 option periods?The PoP is base of 12 months with four (4) one year option periods.
31.4.2ContractGlobalNET is a global platform with users in many timezones in Europe and Asia. Which timezone you consider "local" in this section - e.g. is this the timezone of the contractor personnel, or DSCA HQ?The Local timezone considered in section 1.4.2 is Eastern Daylight Time (EDT). For positions in Europe, the location time of that country applies.
41.4.2.2ContractThere is no location specified in 1.4.2, so what locations are considered off-site in section 1.4.2.2?The government will not provide any on-site locations. This paragraph will be updated by the time the solicitation is released.
51.7.3TechnicalThis requires that "ADP-I personnel must technically review all work performed by ADP-II contractors". Is it expected that the contractor will need ADP-I cleared personnel? If so, which of the roles described in 1.5.2 be required to have an ADP-1 or better security clearance?At any time, government personnel cleared at ADP-I may request to technically review any work that is performed by ADP-II/ADP-III personnel.
61.5.3TechnicalComment: Elasticsearch, Logstash, Kibana (ELK) has been replaced by GraylogThe PWS has been updated to reflect this change.
71.5.3TechnicalComment: Pingdom has been replaced by StatusCakeThe PWS has been updated to reflect this change.
81.5.3TechnicalComment: Based on the updated PWS language, we don't believe "formal training in function point/SNAP counting" will be required for the new contract.The PWS has been updated to reflect this change.
91.5.5TechnicalKey personnel, 5.1.6 a Staffing Plan and 1.5.3 Special Qualifications implies a contractor team in addition to the three positions noted for special consideration. Will DSCA be publishing the additional personnel needed or is the vendor expected to self-determine all other personnel needed to perform the work? (e.g. system development, system maintenance, project management, etc.)Yes, the vendor is expected to determine all other personnel needed to perform the work.
101.5.5TechnicalIs DSCA going to continue onsite GlobalNET European support for the Marshall Center, NATO School and five ministries of defense Partnershp for Peace countries?Yes.
111.7.3TechnicalAre all personnel working on GlobalNET, an unclassified system, required to have ADP-1 clearance? If so, will the DSCA sponsor the clearance process and cover the cost of getting that clearance?The ISSO and systems administrators roles require ADP-II, all other roles require ADP-III. The vendor is required to cover all security clearance costs.
121.7.3TechnicalWill DSCA sponsor the vendor for CAC?Yes, DSCA will sponsor the vendor to receive DoD Common Access Cards.
131.7.3.5.1TechnicalCan the requirement for all personnel to be US citizens be waived to include resident aliens with unique technical expertise?Only the ISSO and systems administrators roles are required to be US Citizens. All other roles can be from DSCA partner nations.
141.7.3.5.2TechnicalWill DSCA sponsor the ANACI and/or NACLC checks?The vendor is responsible for covering all security background investigations.
151.7.3.5.2TechnicalCan DSCA clarify this requirement? If contractors are not going to be working onsite, please elaborate on the facility clearance requirements for contractor personnel?Facilty clearance requirements are not needed for this contract, as this is not a classified program.
161.7.3.5.2TechnicalIs a facility clearance required for this contract? Is DSCA willing to sponsor the vendor to obtain a facility clearance, if they don't have one?Facilty clearance requirements are not needed for this contract, as this is not a classified program.
171.7.3.6TechnicalAre all personnel required to attend OPSEC training? Where/when does this take place?Prior to accessing any Government IT system, contractor personnel shall submit a completed System Authorization Access Request (SAAR, DD Form 2875) and an Annual Information Assurance (IA) training certificate, and initiate the requisite background investigation (or provide proof of a current background investigation) to the Contracting Officer’s Representative (COR). In order to maintain access to required systems, the contractor shall ensure completion of annual IA training, monitor expiration of requisite background investigations, and initiate re- investigations as required.
183.5.2TechnicalGlobalNET operations incurs other direct costs - including Gsuite services, JIRA services, domain registration, software licenses for Adobe Connect, EZProxy, and Clickatell SMS services. Many of these services operate on variable pricing models based on usage and scale. As such, the cost of these services is not fixed. With reference to Question 1 (above), how does the contract accomodate such variable expenses within the framework of a Firm Fixed Price engagement?DSCA will cover all direct costs related to the hosting and operation of the GlobalNET platform. DSCA will have a consolidated billing account that will capture and finance all cloud related infrastructure and have software contracts.
193.5.2TechnicalComment: The provided list of Licensed Services is incomplete. A current list has been attached separately for reference.The domain list needs to be updated, but the vendor will not responsible for purchasing any domains.
203.5.4TechnicalComment: The domain list in this section does not reflect the current list of domains managed by the GlobalNET contracting team. A current list is attached separately for your reference.The contractor will no longer be responsible for purchasing domains, SSL certificates, and proprietary software for this program.
215TechnicalWould it be possible to get a clearer definition of any Turnkey Operation Support tasks beyond those already described in the PWS? For example support escalation and issue resolution definitions, security update expectations etc?DSCA left this section intentionally generic so that vendors can propose their viewpoint and solutions to support regular operations. We do not want to get very specific as this can limit us in the future.
225.2.2.1TechnicalTier 3 support frequently includes requests to modify content, alter workflows, fix percieved bugs, and sometimes add new features/functionality. Does the government consider these routine, small development tasks as part of the scope of Turnkey Operation Support work?DSCA considers these types of actions as routine and is a part of the Turnkey Operations Support work.
235.2.2.10TechnicalThis section specifies that vendor maintain Zimbra email servers. This service was shutdown by the previous program manager and references to Zimbra should be replaced with Google GSuite.
GSuite is in use for support ticket systems and stakeholder communication by Senior GlobalNET Liaison Officer and the GlobalNET Liaison Officer - Europe. Will DSCA be continuing the Google GSuite service in the new contract?Yes, the new Gsuite service will be used in leiu of Zimbra. This capability will be investigated in the future by DSCA.
245.2.2.6TechnicalComment: If hosting is only required for a specific portion of the contract (and after this point the site will be hosted in DSCA's GovCloud account) please specify what period hosting will be required for, or provide an optional monthly CLIN for hosting costs.Hosting is no longer required for this contract, as the previous contract will complete the migration work prior to the implementation of this new contract.
255.2.2.6TechnicalHosting migration costs will vary dramatically based on the specifics of hosting platforms. Can DSCA be more specific about what migrations are anticipated in this period, and if not, can they be more specific about how costs will be reimbursed to perform these migrations, since they don't appear to fit in any of the current CLINs?DSCA will cover all hosting costs. For this contract, there should be no more migration costs pending the success of a current bridge contract migration.
265.2.2.9TechnicaleMass access requires CAC. Will DSCA sponsor vendor's acquisition of CACs to complete this work?Yes.
275.2.4TechnicalComment: If development work is not in scope for this contract (at least initially) this section seems out of place. Section 5.2.4 refers to methods for conducting devlepment work, and qualifications and certification of developers to perform that work, yet the PWS does not currently include development work in its scope.Development work is captured under 5.2.5. 5.2.4 is the framework in which development work will occur.
285.2.5TechnicalComment: If development work is not in scope for this contract (at least initially) this section seems out of place, as all of the items in this section are development tasks.5.2.5 covers planned enhancements to the GlobalNET platform, which is development work.
295.2.5.1TechnicalThis section anticipates that the vendor works with the DSCA POC and through stakeholder feedback to determine future enhancements, yet the RFx contains no CLINs for development work. Does DSCA expect the vendor to submit an proposed process and cost recovery arrangement for these enhancements, or will enhancements be covered by additional contracts?DSCA will manage the intake process for all requirements and work with the KO and the contractor to process any cost reimbursements.
305.2.5.5TechnicalIf development work is not in scope for this contract (at least initially) this section seems out of place, as all of the items in this section are development tasks. This section outlines that the vendor "Expand or modify the platform and migrate existing data to address new functional or performance requirements by new organizations desiring to use the platform." This work may require additional development work. If so, how will this development work be scheduled and reimbursed?DSCA does not see this as development work and instead as a part of Turnkey Operations Support work.
315.2.5.5TechnicalIf develpment work is not in scope for this contract (at least initially), what is the plan and timeline for upgrading and migrating major system components to ensure they stay on versions that recieve security updates? For example Drupal 7 (which reaches end of life November 2021), Red Hat Enterprise Linux 7 (June 30, 2024) etc. Major version upgrades to these components will require significant development activities, since most platform specific code will need to be rewritten.Development work will be required to migrate from Drupal 7 to Drupal 8. DSCA will work with the contractor to establish timelines and requirements for this particular project.
325.3TechnicalWill the contractor be given access to SharePoint for submitting deliverables? Would submitting deliverables to a folder on GlobalNet Platform be acceptable?The contractor can work with DSCA on a solution for submitting deliverables.
336.2TechnicalHow can the vendor learn more about the Quality Assurance Surveillance Plan adopted by DSCA?The QASP will be updated and provided.
34Solicitation, Page 3, 52.215-3, bullet (c)ContractWhat contract vehicle(s) is the Government considering using for the actual solicitation?The Government is in its planning stage and is open to all contract vehicles at this time. We're conducting market research with the help of this medium (FBO) to determine the best vehicle for competition.
35PWS, Page 14, Section 1.7.3.5 Personnel SecurityTechnicalWhat level of security clearance is required for the PM, ISSO, and Developers?The PM requires a minimum of a NACI, the ISSO a miminimum of NACLC/ANACI, System Administrators a minimum of NACLC/ANACI, and Developers a minimum of NACI.
36N/AContractIs this solicitation a merging of 2 or more existing contracts, and if so, please provide the contract numbers for the existing contracts.No.
37PWS, Page 7, Section 1.5.1 Personnel ManagementTechnicalThis section points out specific requirements for personnel, however it does not provide any guidance on the expertise needed for level 2 and level 3 support. Will this contract consist of tier 1, tier 2 and tier 3 support or will a different vendor provide level 2 and 3 support?Tier 1 is considered a service desk, where tickets and calls are captured, and basic troublehsooting and assistance is made. Tier 2 are systems and application administrators, where advanced support and troubleshooting occurs. Tier 3 is vendor support, where Tier 1 and Tier 2 cannot resolve an issue (for example a software or hardware issue). The contractor is responsible for staffing and providing Tier 1 and 2 support, and then as neccessary work with the appropriate party for Tier 3.
38N/AGeneralIs there an incumbent on this contract? If so, please provide the incumbent name, current contract number, Period of performance , value of the contract.Yes. CivicActions, Inc.; HQ001314D0001; 28 July 2014 - 27 July 2017; Maximum ceiling of $10,357,758.00.
39N/AGeneralIf new then please provide the estimated level of efforts ?This is not a new contract.

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