A11_Draft_SOW_AFRH_Med.docx

PERFORMANCE WORK STATEMENT (PWS)

Armed Forces Retirement Home (AFRH), Medical Supply Support April 1, 2018

1. GENERAL: This is a non-personal services contract to provide Medical Supply Support.

l.1 The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who in turn is responsible to the Government.

1.2 Description of Services: The contractor shall provide, supplies, transportation and supervision, and other items and non-personal services necessary to perform Medical Supply Support as defined in this Performance Work Statement (PWS) except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

2. BACKGROUND:

2.1 For more than a century and a half, the Armed Forces Retirement home (AFRH) has been providing retired members of the U.S. Armed Forces a place to call home. The mission of our staff is to meet the needs of the Nation’s veterans today and in the future while providing services and care in the most efficient manner possible. The United States Congress established the Armed Forces Retirement Home (AFRH) as a separate Federal Agency in 1991 when it enacted the Defense Authorization Act Public Law 101-510. The AFRH is comprised of the Armed Forces Retirement Home Washington, D.C. (AFRH-W) and the Armed Forces Retirement Home Gulfport, MS (AFRH-G). AFRH is a Continuing Care Retirement Community (CCRC) that offers Independent Living, Independent Living Plus, Long Term Care, Assisted Living, and Memory Support (dementia) options for its residents at each site. Each site is maintained as a separate establishment of the AFRH for administrative purposes.

2.2 Both campuses make up the Armed Forces Retirement Home which has the high honor of providing exceptional care to our Nation’s defenders. Currently there are approximately 500 residents who live on the campus of the Washington, D.C. location, at 3700 North Capitol Street NW, Washington, D.C. 20011. The population at the Gulfport, MS. Campus location, at 1800 Beach Drive, Gulfport, MS 39507 is approximately 512 residents.

3. OBJECTIVES.

The Armed Forces Retirement Home (AFRH) has a requirement for Medical Supplies to support the needs of its residents. Contractor provided services shall include, but not be limited to an innovative service model designed to control, support and manage the medical supplies at the AFRH. The contractor shall perform in accordance with the terms and conditions stated in this Performance Work Statement (PWS).

4. SCOPE

This Performance Work Statement (PWS) encompasses the requirements, performance standards necessary to perform the services required in maintaining AFRH’s Washington, D.C. and Gulfport, MS Medical Supplies. The Contractor shall ensure quality work performance in accordance with applicable standards and guidelines established in this PWS (Technical Exhibit 1) The Contractor is expected to partner with the AFRH-W and AFRH-G in continuously improving the quality of programs and services offered to residents.

4.1 Quality Control: The Contractor shall establish and maintain a Quality Control Program (QCP) to ensure the work/supplies performed conforms to contract requirements. The Performance Requirements Summary establishes performance thresholds that are the minimum requirements for acceptable performance of tasks required of this PWS. The Contractor’s QCP shall also address methods for remedying poor performance.

4.2 Quality Assurance:

The Contracting Officer Representative (COR) will monitor the Contractor’s performance under this contract using the quality assurance procedures specified in the Government’s Quality Assurance Surveillance Plan (QASP). The QASP will be modified after contract award and review/acceptance of the Contractor’s QCP to ensure both plans are mutually supportive.

4.3 Hours of Operation: The contractor is responsible for conducting business, between the hours of 7am to 4pm Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

4.3.1 Normal business hours for AFRH Washington, DC are 7:30 am to 4:00 pm, Monday through Friday Eastern Standard Time.

4.3.2 Normal business hours for AFRH Gulfport, MS are 7:00 am to 3 pm Monday through Friday Central Standard Time.

4.4 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

4.5 Contracting Officer Representative (COR): The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

4.6 Contractor Travel: None required.

5. Specific Tasks:

5.1 Medical Supplies.

The Contractor shall fill and /or refill all medical supply requirements (Attachment No. 01) for the AFRH. The Government reserves the right to purchase additional supplies, not contained within Attachment A or B, upon the approval of the Contracting Officer (CO). The medical supply lists shall be updated with new items not originally contained therein, via a modification. Adding proposed new items to this contract shall occur when needed if deemed necessary or emergent.

5.2 Medical Supply Returns and Credits.

The Contractor shall provide credits for medical supplies unused and returned. Credits for returned items are encouraged to not be limited to box or case quantities only. Contractor shall offer returns and credits to items that have been eliminated, expired, discontinued, phased out, overstocked or determined as no longer relevant to the operations of AFRH by Contracting Officer Representative (COR).

5.3 Medical Supply Ordering System.

The Contractor shall provide a web based/internet system that will allow for the ordering of medical supplies as needed on a two times a week basis. In addition, the contractor shall provide a back-up ordering system, via telephone or other means, in the event that the web based system becomes non-functioning or is down for maintenance of the system or any other reasons. In addition, the Contractor shall track all medical items ordered throughout the life of this contract. This information may be requested by the COR at any time during the life of the contractor and shall be provided upon request within 48 hours.

5.2 5.3

5.4 Inventory Control Management Tool/Function.

The system should be capable of adding an inventory control management control tool/function, if desired for the purpose of providing automated inventory control management. System architecture shall be capable of supporting future hardware platforms such as tablets, personal computers, Windows personal data assistants (PDAs), Palm PDAs or other Internet-ready devices. System shall accommodate AFRH’s current Windows XP operating system with upward compatibility to the most current version of the Windows Operating System and provide an internet/web-based solution accessed via a standard Windows web browser.

5.5 Help Desk.

The Contractor shall provide additional support for any/all medical supply inquires, to include shortage of supplies ordered, delays in delivery and any other issues that may arise as related to the requirements of the PWS. Support can be provided remotely from the Contractor’s facilities. The Contractor shall provide an 800 number for problem calls.

TECHNICAL EXIBIT 1

CONTRACTOR SHALL BE COMPLIANT IN THER FOLLOWING AREAS:

1. Commission on Accreditation of Rehabilitation Facilities (CAFR) – Full Compliance with CARF requirements.

2. Joint Commission Accreditation for Continuous Care Rehabilitation Centers – Full Compliance Requirements.

3. Occupational Safety and Health Act (OSHA) – Full compliance with Federal law, DOD and Army Safety regulations.

4. Environmental Protection Agency (EPA) – Full compliance with environmental and hazardous waste management laws rules and regulations, when propagated by the Federal Government, Federal agencies and local Government.

5. Health Insurance Portability and Accountability Act of 1996 (HIPAA) – Full compliance with HIPAA regulations.

6. FIPS 199 – Standards for Security Categorization of Federal Information and Information Systems.

7. FIPS 200 – Minimum Security Requirements for Federal Information and Information Systems.

8. FIP 201-1 –Personal Identity Verification (PIV) of Federal Employees and Contractors

9. Section 508, including all applicable specifications, standards, criteria and requirements in the Act and 36 C.F.R. Part 1194

10. National Institute of Standards and Technology (NIST) Special Publication 807-37, Guide for the Security Certification and Accreditation of Federal Information System.

TECHNICAL EXHIBIT 2

PERFORMANCE REQUIREMENTS SUMMARY (PRS).

The Contractor service requirements are summarized into performance objectives that relate directly to the missions initial items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

PWS

Reference