A03_PWS_v1_Draft.docx

Recreational and Recreational Therapy Transportation Performance Work Statement

1. Background The mission of the AFRH is to fulfill our Nation’s commitment by providing a premier retirement community for our veterans through a residential quality care and supportive services environment. The United States Congress established the Armed Forces Retirement Home (AFRH) as a separate Federal Agency in 1991 when it enacted the Defense Authorization Act, Public Law 101-510. AFFRH provides residents with daily living needs, to include medical services, at campuses in Washington, DC and Gulfport, MS. This modern retirement community offers residential living, assisted living, memory support and long-term care to our nation’s veterans. The average age of our exclusive veteran population is 80 years old.

2. Purpose Many residents of the AFRH are dependent on transportation services for off-campus recreational events and recreational therapy events for assisted living residents. This is a significant morale factor. The Contractor shall provide all management, supervision, personnel, services, materials, supplies, facilities, transportation, tools, and general and specialized equipment for the safe transport, welfare, and conduct of residents.

3. Scope The Contractor shall perform all required tasks to provide transportation services to the Armed Forces Retirement Home (AFRH) in Gulfport, MS.

The Contractor shall assume total responsibility for all requirements stated herein upon contract award. The Contractor is responsible for transporting residents in a manner that enhances and promotes the safety, comfort, and their overall well-being. The Contractor shall be responsive to the residents and maintain the appropriate attention to detail and concern for the care of the residents that is commensurate with the mission of the AFRH.

The Contractor shall be responsible for all the associated planning, programming, administering, managing, and executing of the functions necessary to provide the services as specified herein. In addition, the Contractor shall complete all work in accordance with all applicable Federal, State, and local laws, licenses, regulations; industry standards; and AFRH policies. The Contractor shall transport residents from campus to various areas within and outside of the Gulfport, MS area. Transportation shall be performed in a manner that ensures:

· Efficient and continued operation of all recreation/recreation therapy trips.

· Residents receive quality service and care when being transported to various places.

4. Specific Tasks The Contractor shall provide all management, labor, material, equipment, and services to fulfill all requirements stated herein. Services shall be performed to transport residents to necessary venues and to maintain customer satisfaction. The work shall include scheduling and performance of work as specified herein.

4.1 Transportation Services

The Contractor shall provide all transportation services as specified in the paragraphs below unless road conditions become hazardous due to inclement weather. In these instances, the Contractor will contact the COR or the COR will notify the Contractor, on best/safest course of action to cancel/reschedule transportation.

When the closure of a Government facility occurs on a scheduled day of work, the Contractor shall not be required to perform any services on the day of the closure and shall receive no payment. In the event a closure occurs and work is required for a partial day, the Government will notify the Contractor within one hour after notification of the facility closure is received. Payment of a partial day closure will be made for the actual time worked based on the established hourly rates in the contract. Services will be required for weekend and some holidays as determined on trips scheduled.

The contractor must be able to furnish and adhere to specific equipment needs/requirements listed in Section 10. Contractor-Furnished Equipment (CFE) and Vehicles.

4.1.1 Recreational Services

Transportation services under this portion of the contract are needed as required and come at the request of the COR, via the monthly calendar submission or email at the prices established in the contract. The monthly calendar submitted, prior to the beginning of each month, will provide exact location, estimated hours required, timeframe, location, departure times and locations, estimated number of passengers and type vehicle requirements. Trip departure time and recreational destination departure time (to return back to AFRH) will be designated on the monthly calendar submission and used when calculating the price of each recreational trip.

Recreational trips will be calculated based on the duration of each the trip. Trip duration begins when the Contractor departs the AFRH and ends when they return back to campus. For example, the calculation for a trip spanning 6 hours would be as follows:

Total Calculated Price = ((Any Minimum Hourly Charge) + (Any Minimum Garage Time) + (Hours in Excess of Minimum Hourly Charge x Per Hour Rate))

The Government reserves the right to cancel all requests, without cost, if within twenty-four (24) hours of performance.

4.1.2 Recreational Bus for AFRH Residents

The Contractor shall provide and operate transportation services for various recreational purposes off the AFRH campus grounds. Vehicle requirements shall be dictated by the resident usage. Recreational trips vary in occurrence (approximately five (5) per month) and length of time; some trips may be as short as 2.5 hours while other trips take ten (10) hours. Recreation trips are scheduled monthly and will be submitted by the COR as outlined above.

4.1.3 Recreational Bus for Recreational Therapy The Contractor shall provide transportation services for handicapped AFRH residents. These trips are conducted on an as-requested basis, generally last three to five hours. Trips are designed for our Assisted Living and Long Term Care Residents. Again, vehicle requirements shall be dictated by resident usage. The vehicle for these special services shall accommodate a minimum of four (4) Wheelchair/PMD positions with Vehicle Strapping Systems (WVSS) and accommodate in addition 20 passengers. The Contractor shall ensure drivers are aware and capable of assisting with the special needs of these handicapped residents when boarding, securing and unloading the transportation vehicle.

4.3 Special Events

Special events include, but shall not be limited to, major shows/events, dedications, New Projects, Presidential/VIP visits, or other occasions where we may want to increase opportunities for resident attendance to an off campus event. Special event transportation needs will submitted by the COR at least three (3) days prior to the event. Transportation may include or require shuttle type service between AFRH Campus and venue area.

Transportation services covered under this portion of the contract shall utilize the total calculated price formula above, for the appropriate type of vehicle, per vehicle price established in the contract.

5. Period of Performance The period of performance consist of a base period with four (4) one-year option periods.

6. AFRH Business Hours When the Contractor performs their responsibilities during AFRH’s Business Hours, they shall arrange work so as not to cause interference with normal occurrence of Government business. Though areas of AFRH are open 24 hours per day; 7 days per week, AFRH’s Business Hours are 7:00am to 4:00 pm, Monday through Friday, excluding Federal holidays: New Years Day, Martin Luther King, Jr. Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, Christmas Day and Inauguration Day (Washington, DC only).

7. Place of Performance Work shall be performed throughout the Gulfport, MS area and designated trips sites.

8. Permits, Licenses, Insurance, Records, and Reporting The Contractor shall be responsible for submission of all required code compliant forms and shall obtain required permits, licenses, and insurance for the performance of work. Upon submission of reports or the acquisition of permits or licenses, the Contractor shall provide one (1) copy to the Government for its records.

9. Contractor Regulatory Responsibility The Contractor shall comply at all times with applicable laws, regulations, and codes issued by Federal, State, and local Municipality governing health, safety, environmental, and fire prevention in regards to their performance responsibilities. While performing duties, the contractor shall abide by all industry standards and original equipment manufacturers’ (OEM) specifications and recommendations.

10. Contractor-Furnished Equipment (CFE) and Vehicles Contractor-Furnished Equipment (CFE) and Vehicles defines any minimum specific vehicle equipment requirements. The Contractor shall furnish all equipment and materials including, but not limited to, motor vehicles, containers, fuel, and administrative equipment required to perform work as stated herein. The Contractor shall repair and maintain all CFE and vehicles in a safe and serviceable condition suitable for their intended use. The Contractor shall not use any Government-owned tools, materials, or parts to maintain Contractor equipment or vehicles. CFE and vehicles not meeting applicable safety standards shall not be operated or stored on the AFRH facilities.

Contractor must have (CFE)/Vehicles capable of accommodating Senior Citizens and assistive devices, to include but not limited to, Wheel Chair/Powered Mobility Device lifts, Wheel Chair/Powered Mobility Device positions, Wheel Chair/Powered Mobility Device ties, walker and other assistive devices storage area, front facing sets etc. Vehicles shall meet or exceed all Department of Transportation (DOT)(Federal and State), American with Disabilities Act (ADA), Occupational Safety and Health Administration (OSHA) standards and Armed Forces Retirement Home (AFRH) resident needs. Wheel Chair/Powered Mobility Device lifts must be rated with a capability to lift the device and rider. Lift must also be equipped with a manual override and safety devices. Vehicles shall not exceed 6 years in age at time of contract award.

Contractor must at a minimum, be capable of meeting or exceeding the following type vehicles with passenger seating capacity, disability lift devices and Wheel Chair/Powered Mobility Device positions (as annotated) for Recreational and Recreational Therapy Transportation Services.

*20 Passenger coach bus with Wheel Chair/Power Mobility Device lift, four ( 4) Wheel Chair/Power Mobility Device positions (W/C and PMD positions are in addition to the 20 passenger requirement). Passenger target range is from 20 to 55.

*47 Passenger motor coach bus with Wheel Chair/Power Mobility Device Lift, two (2) Wheel Chair/Power Mobility Device positions (W/C and PMD positions are in addition to 47 passenger requirement), rest room.

*55 Passenger motor coach bus with rest room.

The Contractor shall provide and utilize a communication system that allows drivers to speak with and respond to, the service desk dispatcher in certain instances. These instances include, but are not limited to, customer complaints, vehicle breakdown, and emergencies. The driver shall also be able to communicate with the residents on the vehicle through a public announcement system. The Contractor shall have telephone coverage to accept calls from the AFRH during hours transportation is in operation.

All vehicles shall be equipped with operational air conditioning/heating systems. If the air conditioning/heating system becomes inoperable or is unable to maintain temperatures capable of maintaining passenger level of comfort in the passenger compartment, the vehicle must be immediately pulled from service at the termination of the current trip. The vehicle pulled from service shall not again be used for service under this contract until the air conditioning/heating system has been repaired. A fee of $1,800.00 will be assessed each time the vehicle with the malfunctioning air conditioning/heating system is utilized.

Contractor drivers may not at any time during transportation services listen to music, make personal calls, read books or newspapers, send or receive text messages, or any other activity that may distract them from driving or disrupt the transportation schedule.

The vehicle passenger cabin, of all Contractor furnished vehicles, shall be clean of dirt, free from torn upholstery or floor coverings, damaged or broken seats, protruding sharp edges, and vermin or insects. Cleanliness standards will be maintained and adhered to based on industry guidelines for this type of service.

All shuttles shall have clear and obvious signage indicating destination.

10.1 Equipment Plan

The Contractors equipment plan shall include all equipment the Contractor will provide in order to perform work required under this contract. The contractor shall also provide equipment assets other than minimum requirement available to perform contract. The equipment plan shall be updated when equipment requirements or status of equipment changes the Contractor’s capability to perform. The Contractor shall include in their plan, but not be limited to, equipment type, size, capacity, and/or safety features and enhancements. Contractor is encouraged to note additional equipment assets and pricing.

11. Contractor-Owned (CO) Vehicle Condition and Markings All Contractor-owned vehicles shall be maintained in a neat, presentable, and operational condition. Contractor vehicles shall have clearly marked signs of sufficient size on both sides of the vehicle to be distinguishable from Government vehicles. Markings shall include, but not be limited to, the Contractor’s name and the vehicle identification number.

12. Contractor-Furnished Facilities (CFF) The Government will not provide facilities and the Contractor shall not place, construct, or otherwise provide additional buildings or facilities at the AFRH without prior written approval. The absence or non-availability of facilities shall not be cause for non-performance of this contract.

13. Removal of Contractor Property Within seven (7) calendar days after expiration or termination of the performance period, the Contractor shall remove of all CO vehicles, equipment, tools, supplies, materials, and other items from the AFRH campus. The Government will not be responsible for any CO property left after performance period expiration or termination.

14. Government Furnished Equipment (GFE) The Government will provide electrostatic signage, at time of award, to be affixed to the Contractors vehicles at a location mutual agreed upon by the Government and the Contractor.

15. Government Personnel The Contracting Officer (CO) has the overall responsibility for contract administration. The CO is the only Government representative authorized to amend, modify or deviate from the contract. The Contracting Officer’s Representative (COR) will be designated in writing at the time of award to assist the CO in the day-to-day on-site administration of this contract. The COR responsibilities include: determining the compliance and adequacy of performance by the Contractor, in accordance with the terms and conditions of this contract; requesting removal of unsuitable contractor employees; approving schedule and Quality Control Plan changes; ordering re-performance of unacceptable work or performance by other means, etc.

16. Management The Contractor shall manage the total work effort associated with the services required herein to ensure fully adequate and timely completion of these services and permit tracking of work in progress. Such management includes, but is not limited to, planning, scheduling, cost accounting, report preparation, establishing and maintaining records, and quality control. The Contractor shall provide staff with the necessary management expertise to assure the performance of the required work.

Many of the services required by this contract include routine and scheduled weekend and holiday support. The Contractor shall ensure appropriate supervision and management consultation is available to respond to complaints or emergencies.

16.1 Point of Contact

Key personnel are defined as the primary point of contact and designated alternates. The Contractor shall provide a point of contact which shall perform continual management of the functional areas contained in this PWS. The point of contact shall conduct overall management coordination and shall be the central point of contact (POC) with the Government for performance of all work under the PWS. A Contractor employee shall be designated to act for the central point of contact when work is being performed outside of duty hours or during the main point of contacts absence.

Upon contract award, the Contractor shall submit to the COR, in writing, the name, title, office, and mobile telephone number of the main and alternate point of contact.

16.1.1 Substitution of the Point of Contact

Any changes to the working status of the point of contact shall be submitted to the COR for approval within fourteen (14) working days prior to the change.

16.1.2 Supervision of Work.

The Contractor shall supervise work performed by Contractor personnel to ensure that all contract requirements are met. The Contractor shall also ensure required supervision of Contractor personnel is provided whenever work is being performed.

16.2 Contractor Responsiveness.

The Contractor shall ensure the COR has current emergency contact numbers for cases where services pertaining to execution of the PWS need to be addressed at other than normal contract work hours. An answering machine and/or service is permitted at other than normal contract workdays and work hours for receipt of a COR emergency response work requirement. However, the Contractor shall respond to all calls within eight (8) hours after notification of the call by the answering machine and/or service. If after hours, the Contractor should respond at the beginning of next business day. The Contractor responding must the capacity and authority to contractually bind the Contractor for prompt action on matters pertaining to execution of the PWS.

The Contractor point of contact or backup shall be immediately available during all “Allowable Contractor Hours of Operation” (see Section 6).

16.3 Personnel Consistency and Backup

To achieve consistency of service for the mental comfort and well-being of AFRH residents, the Contractor shall provide employees (primarily vehicle drivers) who shall be available to satisfy the requirements of this PWS on a permanent basis, as long as that person remains an employee in good standing with the Contractor and/or Government. The Contractor shall not rotate drivers from one run to another, unless specifically directed by the Government, since the constant change of drivers has proven to be disruptive to aged residents who are transported via the services provided herein. Any change in driver assignments for recurring services shall first be approved by the COR.

The Contractor shall provide backup coverage for the absence of all regularly scheduled Contractor employees. Backup Contractor employees shall have all specific licenses and certifications as required in the contract.

17. Employee Qualifications and Certifications The Contractor shall ensure and certify that that only qualified personnel with required licenses (i.e. CDL) or certifications perform work under this contract. Contractor shall insure personnel are trained on proper safety and use of Wheel Chair/PMD restraint systems.

17.1 National Agency Check

Successful adjudication of a Public Trust Position Background Check as applicable to Contractors: Public Trust positions have the potential for adverse impact on either the integrity and/or efficiency of the organization’s mission. These positions have a moderate risk or high-risk sensitivity level designation. High Risk positions have the potential for exceptionally serious impact on the integrity and/or efficiency of the organization’s mission; and Moderate Risk positions have the potential for moderate to serious impact on the organization’s mission. These positions do not require a security clearance, but they do require a background investigation to determine an employee’s suitability to occupy the position. Public Trust positions require the completion of the Standard Form (SF) 85P, Questionnaire for Public Trust Positions.

Contract personnel shall be free of any felony convictions and any misdemeanor convictions that are directly related to the performance of security related duties. Examples include but are not limited to: assault/battery, domestic violence, fraud, swindles, drug violations or other criminal offense, which poses a risk to the safety and security of the AFRH.

17.2 Employee Conduct

The Contractor shall be responsible for the performance and conduct of Contractor and subcontractor personnel. Personnel employed by the Contractor in the performance of this PWS or any representative of the Contractor entering the installation shall abide by the security regulations and policy letters or directives of AFRH and shall comply with Executive Order 13490, January 2009, Prescribing Standards of Ethical Conduct for Government Officers and Employees.

No Contractor employee shall accept money or gifts from residents. Contractor employees are prohibited from entering the occupied rooms of independent living residents without the prior approval of the COR. Any violation of the above will result in immediate removal of the employee by AFRH security.

Contractor employees shall not exhibit rude behavior toward civilians or other Contractor personnel. Loudness, vulgarity, rudeness, or other similar offensive conduct by an employee of the Contractor will be grounds for denying the employee further access to the installation.

The Contractor shall not employ, for performance under this contract, any person whose employment would result in a conflict of interest with the Government's standards of conduct.

17.3 Personnel Appearance

Contractor employees shall be well-groomed; clean; neat in appearance; clothes properly fitted; uniform appearance with nametags; and appropriately dressed for the work to be done. Contractor employees shall not wear clothing with slogans, drawings, or language which could be construed as being lewd, obscene, profane, racially offensive, sexually suggestive, Anti-American, or which advocates the use of illegal drugs or other unlawful conduct.

17.4 Employee Uniforms

While performing work under this contract, the Contractor's employees shall wear uniforms. These shall be the same color and style with a professional appearing nametag furnished by the Contractor with the name of the Contractor and the employee clearly labeled above the shirt pockets.

17.5 Employee Roster

At contract award, the Contractor shall provide the COR with a roster that lists all employees performing duties of this contract (to include subcontractor employees) requiring AFRH site access. The Contractor shall update the roster as required, but not less than quarterly.

17.6 Smoking

Smoking is permitted in designated areas only. Contractor employees shall ensure that the smoking policy is observed in all areas of the AFRH.

17.7 Alcohol and Drug Use

The contractor shall not allow any employee to perform work when the employee is under the influence of alcohol, illegal drugs or prescription drugs which can adversely affect the employee's ability to perform their duties in a safe manner. Employees found to be under the influence of alcohol or illegal drugs will be immediately removed from AFRH. The threshold for being under the influence of alcohol or illegal drugs is the same as that established by current laws for vehicle operation. The contractor is responsible for establishing the method(s) by which employees will be determined to be under the influence of alcohol or illegal drugs. The Government reserves the right to request the Contractor to remove any Contractor employee that is displaying errant or unexplained behavior.

17.8 Termination of Employees

The Contractor shall ensure that employees who resign or are terminated from employment return identification badges (if issued) to the Government immediately upon termination of employment with the Contractor.

18. Contractor Personnel Removal Government rules, regulations, laws, directives, and requirements that are issued during the contract term relating to law and order and security shall be applicable to all employees or representatives who enter AFRH. Violation of such rules, regulations, laws, directives, or requirements shall be grounds for removal (permanently or temporarily as the Government determines) from the work site. Removal of employees does not relieve the Contractor from the responsibility for the work defined in the contract.

The COR may require the Contractor to remove any employee performing requirements under this contract, for reason of misconduct or security risk posed. Contractor employees shall be subject to dismissal from the premises, upon determination by the COR, when such action is in the interest of the Government.

19. Replacement of Contractor Employee for Security Reasons The Government retains the right to request removal of Contractor employees, regardless of prior clearance or Background Investigation (BI) adjudication status, whose actions clearly conflict with the interests of the Government. Upon the determination by the CO, that a Contractor employee should be removed, the Contractor must remove the Contractor’s employee immediately after notification and shall provide replacement within five (5) working days.

20. AFRH Personnel and Other Contractors Government employees or other Contractors may be performing services in areas associated with the requirements of this contract. Some examples may be Contractors performing specialized and one-time jobs. The Government will facilitate initial contact between Contractors or Government employees performing duties associated with this contract. The Contractor shall provide all further required coordination with the Contractor.

20.1 Disputes with AFRH Personnel and/or Other Contractors

The Contractor shall notify the COR, in writing, of disputes in receiving support from, or providing support to other Contractors and/or Government personnel within eight (8) working hours from the time the dispute occurs. If the Contractor is not able to resolve the dispute with the other Contractor and/or Government personnel within a reasonable amount of time (a reasonable amount of time will be defined by the COR upon initial notification), the issue shall be forwarded to the COR and/or CO for resolution. The COR shall provide written notice of dispute resolution(s) to the Contractor no later than five (5) workdays after the written notice for dispute resolution.

21. Pass and Identification Items Pass and identification items are required for all Contractor personnel and non-Government owned vehicles entering AFRH. The Contractor pass and identification request shall be made to the COR on company letterhead and shall include: Contractor employee names, birth dates, and work phone number.

22. Employee Badges/Parking Contractor personnel shall visibly display Government furnished identification badges on their person in accordance with the AFRH procedures. Parking for Contractor employee personal owned vehicles (POVs) is provided at no cost to the contractor workforce. Contractor POVs must be in good working condition, free of fluid leaks, be driven off the campus at the end of the employee’s work-shift. No extended parking for Contractor vehicles or employees POVs are allowed.

All contractor personnel shall comply with parking procedures published for the AFRH. Contractor employees shall return all AFRH issued identification badges and parking/vehicle IDs to the attending AFRH security officer stationed at the AFRH Security Gatehouse immediately upon exiting AFRH.

23. Safety While performing the contract requirements, the Contractor shall ensure the protection of employees, health and safety of AFRH residents, staff, and visitors while preventing damage to property, materials, supplies, equipment, and work interruptions. The Contractor shall:

· Comply with all OSHA, Mississippi Safety Code, and the AFRH Safety Regulations.

· Ensure that any additional safety measures will be incorporated when it is deemed necessary by the Contracting Officer (CO) or COR.

· Ensure resident safety and shall report safety concerns to the AFRH Safety Officer.

24. Motor Vehicle/Traffic Regulations Contractor employees operating motor vehicles at AFRH shall possess a valid driver's license. Driver and vehicle permits, licenses, registrations and proof of insurance shall be maintained in the vehicle at all times and made available upon request. Contractor employees shall comply with Mississippi laws at all times. Contractor employees shall adhere to the posted speed limits. Speed limits on AFRH grounds are 15 mph unless otherwise posted. Only 5 mph is permitted when AFRH residents are present. Contractor personnel driving a motor vehicle on AFRH cannot use a cell phone, or text message, unless the vehicle is safely parked or the driver is using a hands-free device.

24.1. Accidents

The Contractor shall report to the CO and/or COR, in a manner and on the forms prescribed by the AFRH, all accidents resulting in death, trauma, occupational disease or damage to property within twenty-four (24) hours of the event.

25. Records, Data, and Information The Contractor shall maintain records throughout the life of the contract in a consistent, business-like and orderly fashion. All records shall contain sufficient supporting documentation, if applicable, to provide a complete audit trail. The Contractor shall also respond to requests for any information from the COR and provide said information in a reasonable timeframe. Some of the management and technical information that may be provided to the Government could include, but is not limited to:

· Technical suggestions;

· Rider-ship Survey;

· Input for staff studies;

· Fact sheets;

· Audits;

· One-time reports;

· Materiel, equipment, facilities and other property listings or inventories;

· Equipment maintenance records;

· Recommendations for amending, revising or originating Government regulations or policies within the scope of this work; &

· Information requested by the COR.

The Contractor shall obtain COR approval before releasing any stored, generated, or archived information related to this contract to news agencies, the Contractor’s corporate or other off-site offices, other Government agencies, other Contractors, private parties, or any other entity other than the COR, the Chief of Campus Operations, the CO, or the AFRH Agency.

25.1 Monthly Status Reports

The Contractor shall submit a Performance and Status Report to the COR as required. The report shall be in the Contractor’s format (as mutually agreed upon by the COR or CO). The report will include a narrative on any problems or difficulties encountered that prevent full performance of the contract, and recommendations for solving any problems.

25.2 Meetings, Conferences, and Briefings

The Contractor shall attend, participate in and provide input to scheduled and unscheduled meetings, conferences and briefings that relate to the contracted function and services. Meeting attendees shall at times include Contractor management, supervisors or other personnel. The Contractor shall participate in meetings with customers, Federal, State and local agencies and their representatives, and other contractors as required by the Government. These meetings include both on-site and off-site meetings, in which the frequency may be weekly, monthly or as otherwise required. Meetings may start or end outside of normal working hours and any travel costs associated with Government required meetings, conferences, and briefings would be paid for by the Government in accordance with current Government Travel Regulations. As requested by the COR, the Contractor may be required to furnish a verbal or written report within two (2) workdays after meeting completion.

26. Non-Payment for Additional Work Any additional services or a change to work specified which may be performed by the contractor, either at its own volition or at the request of an individual other than a duly appointed CO, except as may be explicitly authorized in the contract, will be done at the financial risk of the contractor. Only a duly appointed CO is authorized to bind the Government to a change in the specifications, terms, or conditions of this contract.

27. Indemnification The Contractor shall indemnify and hold harmless the Government and its officers, agents, representatives, and employees from all claims, loss, damage, actions, causes of action, expense, and/or liability resulting from, brought for, or on account of any personal injury or property damage received or sustained by any person or property growing out of or attributable to any work performed under or related to the contract, regardless of whether such claims, losses, damages, actions, expenses, and/or liability may be attributable to the fault, failure, or negligence of the Contractor.

28. Environmental Compliance The Contractor is responsible for compliance with all AFRH, local, state and federal environmental policies and mandates. Penalty charges resulting from Contractor's failure to comply with environmental policies and mandates will be borne by the Contractor only. The Contractor shall take any corrective actions, as directed by such agencies, with no additional cost to the Government.

28.1. Conservation of Utilities and Resources

The Contractor shall participate in Government resource conservation and resource recycling programs. The Contractor shall instruct all Contractor personnel in energy and resource conservation practices and require them to operate utilities and resources under conditions that preclude wasteful use of energy.

28.2 Vehicle Idling

The Contractor shall restrict any Government-furnished and Contractor-furnished vehicle from idling for more than three (3) consecutive minutes. For the purposes of this contract, a vehicle is defined as any device, which has a gross vehicle weight rating of more than 2,000 pounds, and is powered either by a diesel or gasoline engine. Exemptions of this requirement apply when a vehicle is forced to remain motionless because of traffic or adverse weather conditions affecting the safe operation of the vehicle, or because the engine of the vehicle is being operated at idle to conform to manufacturer’s warm up and cool down specifications and to maintain comfort of passengers.

29. Contingencies and Disasters The Contractor shall participate in Government planning for contingencies and disasters. If a national emergency or natural disaster occurs, the Contractor may be directed by the CO to perform work in excess of that identified in this contract. Under these conditions, an increase in cost of Contractor performance may occur and the Contractor may be entitled to an equitable adjustment.

The Contractor shall assume that AFRH cannot provide supplemental forces under these contingency conditions and will continue to require the same or additional Contractor performance. The Contractor shall be required to meet these requirements as directed by the CO/COR.

30. Quality Control The Contractor and Contractor personnel shall be responsible for quality control but shall be subject to Government inspections and surveillance.

30.1 Inspections by the Government

The CO and COR will inspect for compliance with contract terms throughout the contract period. Evaluation will be based on the Contractor’s compliance with the requirements set forth in the Performance Work Statement (PWS) and Performance Requirements Summary (PRS). The Government will monitor the Contractor's performance under this contract by performing checks of the Contractor’s performance of PWS tasks. The Government will not only monitor “logistical tasks,” but will also evaluate the Contractor’s response and resolution to customer complaints. Typical procedures include random sampling, planned sampling, scheduled inspections, incidental inspections, and customer complaints.

30.2 Surveillance Method - Periodic Surveillance.

This method employs a "spot check" style of evaluation and may be adjusted, based on quality trends. The PRS contains only those items considered most important for contract accomplishment. The Government retains the right to inspect all PWS requirements. The Contractor shall correct the unacceptable performance within 24 hours. If the Contractor does not correct the unacceptable performance within 24 hours, the COR will notify the CO who will take appropriate administrative action.

When the Contractor's performance is unsatisfactory, a Contract Discrepancy Report (CDR) will be issued. The Contractor shall reply, in writing, five (5) working days from the date of the CDR, giving the reason(s) for unsatisfactory performance, corrective action taken and procedures to preclude recurrence.

30.3 Surveillance Method - Customer Feedback

An integral part of the Government's Quality Assurance Program is customer feedback. The program will include verbal and written customer feedback and validation of complaints. The Government will provide validated customer complaints to the Contractor, in which they shall respond, in writing, as to actions taken to resolve and/or preclude recurrence. The term customer refers to residents, staff and personnel external to the AFRH with whom the Contractor comes in contact with in the performance of this contract.

31. Quality Assurance The Government will periodically evaluate the Contractor’s performance in accordance with the Quality Assurance Surveillance Plan (QASP). The purpose of the QASP is to ensure that all PWS requirements are complete and acceptable. The plan will ensure reliable continued service and preclude unnecessary complaints as a result of unacceptable performance. The Government’s QASP includes the following elements:

· COR acceptance of performance objectives

· Periodic surveillance of contractors work.

· Performance meetings with the contractor.

32. Quality Control Plan The Contractor shall establish and maintain a Quality Control Program (QCP) to ensure the work performed conforms to contract requirements and submit the QCP as part of their proposal package.

33. Performance Meetings The Government and Contractor representatives shall meet, as often as necessary, to ensure satisfactory performance in accordance with the PWS.

34. Performance Requirements Summary (PRS) The Contractor service requirements are summarized into performance objectives that relate directly to contract success. The performance standards briefly describe the minimum acceptable levels of service for each objective. These standards are critical to successful contract completion

DRAFT Performance Work Statement

PERFORMANCE REQUIREMENT SUMMARY

Contractor Tasks

35. Transition The transition shall be the changeover of responsibilities from one Contractor to another.

35.1 Phase-In Plan

The Contractor shall develop comprehensive procedures for phasing-in work performance to the level prescribed and within the time allowed under the terms of this contract. The Contractor shall implement changes identified by the COR into the plan.

35.2 Phase-Out Plan

The Contractor shall submit the Contractor’s phase-out plan for concurrence, by the CO and COR, within thirty (30) days after award of the final option of the contract or when notified by the CO. The Contractor shall develop this phase-out plan, which shall address all areas of the contract and each specific functional area, so as to affect a smooth and orderly transfer of performance responsibility to a successor. The phase-out plan shall contain details that include, but are not limited to, timelines for events, key personnel involved, and interface with the Government and follow-on Contractor. The plan shall fully describe how the Contractor will approach the following issues: removal of Contractor property, data and information transfer, and all other actions required to ensure continuity of operations.

35.3 Phase-Out Execution

During the thirty (30) calendar day period immediately prior to the expiration or termination of the contract, the Contractor shall permit the successor (and the successor's employees) to observe and become familiar with any and all operations specified in the contract. The Contractor shall fully cooperate with the successor and Government, as not to interfere with their work or duties.

The Contractor shall correct any damage to Government-owned property caused by employee negligence or mistake, intentional or otherwise, and shall not defer any needed repairs or maintenance for the purpose of transferring responsibility to the successor contractor.