02. RFQ - HHSN-21-Q-006801.pdf

PDF 1 MB Posted Jun 18, 2021

Attached to: NIH CC Patient Messenger and Escort Services - Total (100%) 8(a) Set-Aside
Solicitation number: HHSN-21-Q-006801
Issued by: Department of Health and Human Services National Institutes of Health Clinical Center

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02. Price Schedule.xlsx	XLSX spreadsheet	Jun 18, 2021
SF30 - Solicitation Amendment A00001.pdf	PDF	Jun 18, 2021
02. RFQ - HHSN-21-Q-006801.pdf	PDF	May 24, 2021
02. Price Schedule.xlsx	XLSX spreadsheet	May 24, 2021

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PAGE 1 OF 1. REQUISITION NO.

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NO.

a. NAME b. TELEPHONE NO. (No Collect Calls) 8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY CODE 10. THIS ACQUISITION IS UNRESTRICTED OR SET ASIDE: % FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFP

15. DELIVER TO CODE 16. ADMINISTERED BY CODE

17a. CONTRACTOR/OFFEROR CODE FACILITY CODE 18a. PAYMENT WILL BE MADE BY CODE

TELEPHONE NO. DUNS: DUNS+4:

PHONE: FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19. 20. 21. 22. 23. 24.

ITEM NO. SCHEDULE OF SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________ 29. AWARD OF CONTRACT: REF. ___________________________________ OFFER

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DATED ________________________________. YOUR OFFER ON SOLICITATION

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY (BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION (REV. 2/2012)

PREVIOUS EDITION IS NOT USABLE Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

5. SOLICITATION NUMBER

HHSN-21-Q-006801

6. SOLICITATION ISSUE DATE

05/24/2021

Anthony Q. Hawley anthony.hawley@nih.gov 06-

12PM

24-2021

(EDT)

561210

$41.5 Million

N/A

RFQ IFB

National Institutes of Health (NIH) Clinical Center (CC) Office of Hospitality and Volunteer Services (OHVS) 10 Center Drive Bethesda, MD 20814

National Institutes of Health (NIH) Clinical Center (CC) Office of Purchasing and Contracts (OPC) Two Democracy Plaza 6707 Democracy Boulevard, Suite 106 Bethesda, MD 20892

Please see Payment and Invoice Procedures

See CONTINUATION Page

The Office of Hospitality and Volunteer Services (OHVS) of the National Institutes of Health (NIH), Clinical Center (CC) has a need to acquire commercial services to transport patients, specimen, blood, and miscellaneous hospital items located throughout the NIH Clinical Center Complex. The Contractor shall provide the necessary resources and infrastructure to manage, perform, and administer the contract on site for non-personal services twenty-four (24) hours per day, seven (7) days a week, and three hundred sixty five (365) days a year to include holidays, inclement weather, and Government closures.

Proposals Due: Wednesday, June 23, 2021 at 12:00 p.m. (EDT) nih.gov byQuestions shall be emailed to anthony.hawley@

5:00 p.m. (EDT) on Monday, June 07, 2021.

CONTRACTOR NAME/POC:

CONTRACTOR DUNS AND TIN NUMBER:

CONTRACTOR EMAIL ADDRESS:

CONTRACTOR PHONE NUMBER:

PLEASE SUBMIT ALL PROPOSALS AND SUBSEQUENT PROPOSAL MATERIALS

VIA EMAIL TO THE CONTRACTING OFFICER AT anthony.hawley@nih.gov.

See CONTINUATION Page

X X

National Institutes of Health (NIH) Clinical Center (CC) Office of Purchasing and Contracts (OPC) Two Democracy Plaza 6707 Democracy Boulevard, Suite 106 Bethesda, MD 20892

X 100

X mailto:anthony.hawley@va.gov

SOLICITATION #: HHSN-21-Q-006801

TABLE OF CONTENTS

B.1 CONTRACT ADMINISTRATION

B.2 PERFORMANCE WORK STATEMENT

B.3 QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

B.4 PRICE SCHEDULE

B.5 DELIVERY SCHEDULE

SECTION C – CONTRACT CLAUSES

C.1 52.219-14 LIMITATIONS ON SUBCONTRACTING (JAN 2017)

C.2 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL ITEMS (JAN

2017) ………………………………………………………………………………………………39

C.3 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

C.4 52.216-18 ORDERING (OCT 1995)

C.5 52.216-19 ORDER LIMITATIONS (OCT 1995)

C.6 52.216-21 REQUIREMENTS (OCT 1995)

C.7 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000) ... 47

SECTION D – CONTRACT DOCUMENTS, EXHIBITS, OR ATTACHMENTS

D.1 ATTACHMENT 1 – WAGE DETERMINATIONS AND REQUESTS – SERVICE

CONTRACT ACT (SCA) – NIH CLINICAL CENTER (BETHESDA, MD (MONTGOMERY COUNTY) ... 48

D.2 ATTACHMENT 2 – PAST PERFORMANCE QUESTIONNAIRE

SECTION E - SOLICITATION PROVISIONS

E.1 52.212-1 INSTRUCTIONS TO OFFERORS—COMMERCIAL ITEMS (JAN 2017) 59

ADDENDUM TO 52.212-1 INSTRUCTIONS TO OFFERORS--COMMERCIAL ITEMS (FEB 2012)

E.2 52.209-5 CERTIFICATION REGARDING RESPONSIBILITY MATTERS (OCT

2015) ………………………………………………………………………………………………64

E.3 52.209-7 INFORMATION REGARDING RESPONSIBILITY MATTERS (JUL 2013)

……………………………………………………………………………………….……..65

E.4 52.216-1 TYPE OF CONTRACT (APR 1984)

E.5 52.233-2 SERVICE OF PROTEST (SEP 2006)

E.6 52.212-2 EVALUATION—COMMERCIAL ITEMS (OCT 2014)

E.7 52.212-3 OFFEROR REPRESENTATIONS AND CERTIFICATIONS—

COMMERCIAL ITEMS (NOV 2017)

B.1 CONTRACT ADMINISTRATION

All contract administration matters shall be handled by the following:

CONTRACTOR:

GOVERNMENT:

National Institutes of Health (NIH) Clinical Center (CC) Office of Purchasing and Contracts (OPC) Two Democracy Plaza 6707 Democracy Boulevard, Suite 106 Bethesda, MD 20892

1. PAYMENT AND INVOICE PROCEDURES:

[X] FAR 52.232-34, Payment by Electronic Funds Transfer – Other Than System for Award Management

ELECTRONIC INVOICING INSTRUCTIONS FOR NIH CONTRACTORS/VENDORS

The following clause is applicable to all Purchase Orders, Task or Delivery Orders, and Blanket Purchase Agreement (BPA) Calls: Prompt Payment (Jan 2017) FAR 52.232-25. Highlights of this clause and NIH implementation requirements follow:

I. INVOICE REQUIREMENTS

A. An invoice is the Contractor's bill or written request for payment under the contract for supplies delivered or services performed. A proper invoice is an "Original" which must include the items listed in subdivisions 1 through 12, below, in addition to the requirements of FAR 32.9. If the invoice does not comply with these requirements, the Contractor will be notified of the defect within seven (7) days after the date the designated billing office received the invoice (3 days for meat, meat food products, or fish, and 5 days for perishable agricultural commodities, dairy products, edible fats or oils) with a statement of the reasons why it is not a proper invoice. (See exceptions under III. below.) Untimely notification will be taken into account in the computation of any interest penalty owed the Contractor.

1. Vendor/Contractor: Name, Address, Point of Contact for the invoice (Name, title, telephone number, e-mail and mailing address of point of contact).

2. Remit-to address (Name and complete mailing address to send payment).

3. Remittance name must match exactly with name on original order/contract. If the

Remittance name differs from the Legal Business Name, then both names must appear on the invoice.

4. Invoice date.

5. Unique invoice #s for all invoices per vendor regardless of site.

6. NBS document number formats must be included for awards created in the NBS:

Contract Number; Purchase Order Number; Task or Delivery Order Number and Source Award Number (e.g., Indefinite Delivery Contract number; General Services Administration number); or, BPA Call Number and BPA Parent Award Number.

7. Data Universal Numbering System (DUNS) or DUNS + 4 as registered in the Central Contractor Registration (CCR).

8. Federal Taxpayer Identification Number (TIN). In those exceptional cases where a contractor does not have a DUNS number or TIN, a Vendor Identification Number (VIN) must be referenced on the invoice. The VIN is the number that appears after the contractor’s name on the face page of the award document.

9. Identify that payment is to be made using a three-way match.

10. Description of supplies/services that match the description on the award, by line billed.*

11. Freight or delivery charge must be billed as shown on the award. If it is included in the item price do not bill it separately. If identified in the award as a separate line item, it must be billed separately.

12. Quantity, Unit of Measure, Unit Price, Extended Price of supplies delivered or services performed, as applicable, and that match the line items specified in the award.*

∗ NOTE: If your invoice must differ from the line items on the award, please contact the Contracting

Officer before submitting the invoice. A modification to the order or contract may be needed before the invoice can be submitted and paid.

B. Shipping costs will be reimbursed only if authorized by the Contract/Purchase Order. If authorized, shipping costs must be itemized. Where shipping costs exceed $100, the invoice must be supported by a bill of lading or a paid carrier's receipt.

II. ELECTRONIC INVOICE SUBMISSION INSTRUCTIONS

A. Invoice Instructions for NIH Fixed-Price Type Contracts are listed below. Following the instructions provided below are paramount to ensure a “proper/correct/accurate” invoice is submitted pursuant to FAR 32.9 therefore ensuring timely payment for supplies delivered or services performed.

(1) Invoices shall be submitted in the following manner:

o The Contractor shall submit an Electronic Copy of the Invoice via email to the Contract Specialist and to the designated Contracting Officer’s Representative (COR). The Invoice shall be transmitted as an attachment via e-mail in a format compatible with the computer systems at NIH [e.g., MS Word, MS Excel, or Adobe Portable Document Format (PDF)]. The purpose of submitting an Electronic Copy of the Invoice to the aforementioned individuals is to ensure accuracy/completion. The COR will validate the contents of the invoice (i.e. Accurate Quantities of Services Received, Pricing, etc.) and will enter receiving for the Invoice provided. The Contract Specialist will validate that the contents of the invoice are accurate and correct. If changes are required, the Contract Specialist will provide notification of these revisions. Once the invoice is deemed accurate and complete by the Contract Specialist, a follow-up email will be provided to the Contractor by the Contract Specialist directing the Company to submit the invoice to the Office of Financial Management (OFM), Commercial Accounts.

(2) Upon receipt of the finalized invoice from the Contract Specialist, the Contractor/Vendor shall:

o Submit an Electronic Copy of the Invoice via email to the NIH Centralized Invoice in accordance with the instructions provided below:

4 Steps to Create the Invoice Submission Email

PLEASE READ THE BELOW INSTRUCTIONS THOROUGLY BEFORE SUBMITTING YOUR INVOICE

ELECTRONICALLY.

*Note: The key words (Vendor, PO, and Invoice), Colon (:) character following the keywords and the PIPE (|) character must be present to identify the information. The pipe (|) character is entered by pressing and holding the shift key and the backslash (\) key at the same time. The term “PO” is being used as a generic term to identify the award number [purchase order, contract, Blanket Purchase Agreement (BPA) call, task or delivery order] and must be used in the subject line, regardless of the specific type of your award.

Step 1:

Send invoices to the following email address:

invoicing@nih.gov

Step 2:

Subject line must follow this format for the invoice you are submitting (see note* below)

Step 3:

Attach the invoice to the email as either a PDF or Word document.

See Reminders below.

Step 4:

In the body of the email, type “Correspondence Email:” followed by your email address.

How to Properly Format the Subject Line of Your Email

EXAMPLE 1 – If Your Contract Includes a Contract Number AND an Order Number or Call Number:

Vendor: Name of the Contractor or Vendor|PO:Contract Number/Order Number or Call Number|Invoice:9999999

EXAMPLE 2 – If Your Contract ONLY Includes a Contract Number:

Vendor: Name of the Contractor or Vendor|PO:Contract Number|Invoice:9999999 EXAMPLE 3 – If Your Contract ONLY Includes an Order Number:

Vendor: Name of the Contract or Vendor|Order Number|Invoice:99999999

Screenshot of How to Locate the Contract Number and Order Number on Your SF 1449 (SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS Form)

The screenshot below shows where the Contract Number and Order Number are located on the SF 1449.

The SF 1449 is provided to you by the NIH Contracting Officer upon awarding the contract. Please use the information on your SF 1449 to populate the correct Contract Number and Order Number in the subject line of your email invoice submission.

The Contract Number is required in order to process all invoices. The Contract Number is the same as the “PO” on the invoice email subject line. The Order Number is only applicable for certain contracts and can be found in field number 4, on the SF 1449 form. If your SF 1449 does not include an Order Number, then follow EXAMPLE 2 above to ensure the Subject line of your email is properly formatted.

Screenshot of How to Locate the Contract Number on Your SF 1447 (SOLICITATION/CONTRACT Form)

The screenshot below shows where the Contract Number is located on the SF 1447. The SF 1447 is provided to you by the NIH Contracting Officer upon awarding the contract. Please use the information on your SF 1447 to populate the correct Contract Number in the subject line of your email invoice submission.

The Contract Number is required in order to process all invoices. The Contract Number is the same as the “PO” on the invoice email subject line.

Screenshot of How to Locate the Contract Number and Release Number on Your OF 347 (ORDER FOR SUPPLIES OR SERVICES Form)

The screenshot below shows where the Contract Number and Order Number are located on the OF 347.

The OF 347 is provided to you by the NIH Contracting Officer upon awarding the contract. Please use the information on your OF 347 to populate the correct Contract Number (if any) and Order Number in the subject line of your email invoice submission.

The Order Number is required in order to process all invoices. If there is no Contract Number, the Order number is the same as the “PO” on the invoice email subject line. The Contract Number is only applicable for certain contracts and can be found in field number 2, Contract Number, on the OF 347 form. If your OF 347 does not include a Contract Number, then follow EXAMPLE 3 on page 2 to ensure the Subject line of your email is properly formatted.

Subject Line Examples

For your reference, below is a chart listing examples of the correct and incorrect subject lines. Note:

These are just examples, you must enter the applicable information for the invoice you are submitting.

Subject Line Correct Incorrect Vendor: XYZ Corp|PO:HHSN299202000053J/75X98019S00848|Invoice:XYASAD

XYZ Corp|PO # HHSN299202000053J \75X98019S00848|Invoice # XYASAD

XYZ Corp| HHSN299202000053J \75X98019S00848|Invoice # XYASAD

XYZ Corp| HHSN299202000053J \75X98019S00848| XYASAD

Vendor: XYZ Corp,PO: HHSN299202000053J \75X98019S00848,Invoice:XYASAD

Reminders

• Effective December 1, 2020, OFM will no longer accept hard copy vendor invoices sent to the OFM billing office via any shipping services (i.e., USPS, FedEx, UPS, DHL, etc.) or those delivered by any in-person drop off. OFM will not accept any invoices postmarked and/or delivered in-person on/after December 1, 2020. Please follow the electronic submission instructions on page 1. Failure to follow the above electronic submission instructions will result in invoice processing delays.

• Only invoices should be sent to the following mailbox: invoicing@nih.gov. Please do not send emails to this mailbox requesting a status of your invoice(s) and do not include the invoicing@nih.gov email address in your correspondence with NIH Institutes/Centers.

• You must submit only one invoice per email.

• Follow the system size limits that apply to the email and each invoice: individual email attachments cannot exceed 5 megabytes each; and the email plus all attachments cannot exceed a total of 30 megabytes.

• Clearly identify a valid and complete contract number on each invoice.

• Clearly identify an accurate DUNS number on each invoice.

• DO NOT include confidential information such as Social Security Numbers (do not include TIN if it is a Social Security Number).

The invoice attached to the email must be in a PDF or Word format. The date/time that a valid invoice is submitted electronically to the email box (invoicing@nih.gov) will be the same date/time logged as the invoice is received by NIH.

Questions?

Please direct inquiries regarding the status of invoices such as receipt of invoices, due date, or payment of invoices to the OFM Commercial Accounts Branch, Customer Service Office. The OFM Customer Service contact information and of methods to contact are available at the following OFM website https://ofm.od.nih.gov/Pages/Customer-Service.aspx and below.

The Customer Service Office is open Monday – Friday from 8:30 am to 5:00 pm (Eastern Standard Time) and is closed daily between 12:00 pm to 1:00 pm (Eastern Standard Time). The Customer Service Office phone number is 301-496-6088.

Vendor: XYZ Corp|PO:HHSN299202000053J|Invoice:XYASAD

Vendor: XYZ Corp|PO:HHSN311201600011U|Invoice:XYASAD mailto:invoicing@nih.gov https://ofm.od.nih.gov/Pages/Customer-Service.aspx

Instructions for Contractor/Vendor Courtesy Copy Electronic Invoice Submission to the Contracting Officer (CO):

The Contractor/Vendor shall send a cc: copy to the NIH Contracting Officer and the NIH Contracting Officer’s Representative (COR) stated in the award and the NIH Program point of contact when submitting the invoice to NIH/OFM for payment.

III. INVOICE PAYMENT

A. A. Except as indicated in paragraph B., below, the due date for making invoice payments by the designated payment office shall be the later of the following two events:

1. The 30th day after the designated billing office has received a proper invoice.

2. The 30th day after Government acceptance of supplies delivered or services performed.

B. The due date for making invoice payments for meat and meat food products, perishable agricultural commodities, dairy products, and edible fats or oils, shall be in accordance with the Prompt Payment Act, as amended.

IV. INTEREST PENALTIES

A. An interest penalty shall be paid automatically, if payment is not made by the due date and the conditions listed below are met, if applicable.

1. A proper invoice was received by the designated billing office.

2. A receiving report or other Government documentation authorizing payment was processed and there was no disagreement over quantity, quality, or contractor compliance with a term or condition.

3. In the case of a final invoice for any balance of funds due the contractor for supplies delivered or services performed, the amount was not subject to further settlement actions between the Government and the Contractor.

B. Determination of interest and penalties due will be made in accordance with the provisions of the

Prompt Payment Act, as amended, the Contract Disputes Act, and regulations issued by the Office of Management and Budget.

V. PROVIDING ACCELERATED PAYMENT TO SMALL BUSINESS SUBCONTRACTORS, FAR

52.232-40 (December 2013)

a. Upon receipt of accelerated payments from the Government, the Contractor shall make accelerated payments to its small business subcontractors under this contract, to the maximum extent practicable and prior to when such payment is otherwise required under the applicable contract or subcontract, after receipt of a proper invoice and all other required documentation from the small business subcontractor.

b. The acceleration of payments under this clause does not provide any new rights under the prompt Payment Act.

c. Include the substance of this clause, include this paragraph c, in all subcontracts with small business concerns, including subcontracts with small business concerns for the acquisition of commercial items.

(End of Clause)

2. SOLICITATIONS: Proposals for furnishing the supplies or services in the Schedule will be received at the address specified in Block 9 of SF 1449, or if hand carried, to the address shown in block 9, until the date and time specified in Block 8. CAUTION - LATE Submissions, Modifications, and Withdrawals: See provision 52.212-1. All offers are subject to all terms and conditions of this solicitation.

3. ACKNOWLEDGEMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

AMENDMENT NUMBER DATE

4. MISSING PAGES: It is the responsibility of the offeror to examine this solicitation to verify that he or she has received all pages. In addition, in compiling this package, some pages may have been duplicated. If the offeror feels that pages are missing or duplicated, the offeror is encouraged to contact the Contracting Officer at the telephone number shown in Block 7B, Standard Form 1449, Solicitation/Contract/Order for Commercial Items.

5. ORDER PROCESSING SEQUENCE: The National Institutes of Health (NIH), Clinical Center (CC), Office of Purchasing and Contracts (OPC) is the only activity authorized to issue orders under this contract.

6. NOTICE TO PROSPECTIVE AWARDEE(S): Prospective Awardee(s) MUST be registered in the

System for Award Management (SAM) at https://www.sam.gov/SAM/, PRIOR TO AWARD and through Final Payment, and must complete the Online Representations and Certifications Applications (ORCA) at https://www.sam.gov/SAM/ PRIOR TO AWARD and through Final Payment.

CONTRACT WILL NOT BE AWARDED UNTIL SAM REGISTRATION HAS BEEN COMPLETED

AND VERIFIED.

7. GOVERNMENT HOLIDAYS:

Holidays observed by the Federal Government:

New Year’s Day January 1st Martin Luther King, Jr.’s Birthday Third Monday in January

President’s Day Third Monday in February Memorial Day Last Monday in May https://www.sam.gov/SAM/ https://www.sam.gov/SAM/

Independence Day July 4th Labor Day First Monday in September

Columbus Day Second Monday in October Veterans Day November 11th

Thanksgiving Day Fourth Thursday in November Christmas Day December 25th

8. ADDITIONAL INFORMATION FOR OFFERORS:

∗ Contract Type: The Federal Government intends to award a Firm-Fixed Price (FFP) Indefinite- Delivery Indefinite-Quantity Contract Type in accordance with FAR 16.504. Attention should be directed to FAR Clauses 52.216-18 “Ordering” and 52.216- 19 “Order Limitations”, which are a part of this solicitation/contract.

∗ Non-Personal Services Contract: The services provided in the contract will involve non-personal services. The personnel rendering the services of the contract are not subject, either by contract terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees.

∗ PRE-BID SITE VISIT: Due to limited access to the NIH Clinical Center and subsequent sites as a result of the current COVID-19 Pandemic, a Pre-Bid Site Visit will not be facilitated. However, NIH Clinical Center site-specific information needed to successfully complete this project will be provided upon request.

B.2 PERFORMANCE WORK STATEMENT

PROJECT TITLE: Patient Transport and Messenger Services

DEPARTMENT: National Institutes of Health (NIH), Clinical Center (CC) Office of Hospitality and Volunteer Services (OHVS)

VISION STATEMENT:

The mission of the National Institutes of Health (NIH), Clinical Center (CC), Office of Hospitality and Volunteer Services (OHVS) is to provide accurate, timely, and safe transportation of patients and valuable products throughout the NIH Clinical Center (CC) Complex.

1.0 INTRODUCTION

The NIH Clinical Center Complex is a biomedical research hospital located in Bethesda, Maryland. The facility consists of 234 inpatient beds, 81 day hospital stations, over 20 outpatient clinics, diagnostic and treatment areas, and public waiting areas. Adjacent to the hospital facilities are research laboratories. The complex consists of three buildings: the Warren G. Magnuson Clinical Center (Magnuson Center), the Mark O. Hatfield Clinical Research Center (CRC or Hatfield Center), and the Ambulatory Care Research Facility (ACRF). Together these three buildings represent approximately 3.5 million square feet of space.

1.1 SCOPE

The scope of this requirement is to acquire commercial services to transport patients, specimen, blood, and miscellaneous hospital items located throughout the NIH Clinical Center Complex. The Contractor shall provide the necessary resources and infrastructure to manage, perform, and administer the contract on site for non-personal services twenty-four (24) hours per day, seven (7) days a week, and three hundred sixty five (365) days a year to include holidays, inclement weather, and Government closures.

1.2 MISSION

NIH”s mission is to seek fundamental knowledge about the nature and behavior of living systems and the application of that knowledge to enhance health, lengthen life, and reduce illness and disability.

The goals of the Agency are to:

• Foster fundamental creative discoveries, innovative research strategies, and their applications as a basis for ultimately protecting and improving health;

• Develop, maintain, and renew scientific human and physical resources that will ensure the Nation's capability to prevent disease;

• Expand the knowledge base in medical and associated sciences in order to enhance the Nation's economic well-being and ensure a continued high return on the public investment in research;

and to exemplify and promote the highest level of scientific integrity, public accountability, and social responsibility in the conduct of science.

In realizing these goals, the NIH provides leadership and direction to programs designed to improve the health of the Nation by conducting and supporting research in the causes, diagnosis, prevention, and cure of human diseases; the processes of human growth and development; the biological effects of environmental contaminants; the understanding of mental, addictive and physical disorders; and directing programs for the collection, dissemination, and exchange of information in medicine and health, including the development and support of medical libraries and the training of medical librarians and other health information specialists.

2.0 GENERAL REQUIREMENTS

The scope of this requirement is to acquire transportation services to pick up and deliver patients, specimen, blood, medicinal, and miscellaneous hospital items throughout the National of Institute (NIH) Clinical Center (CC). Patients range from very sick and incapacitated patients in hospital beds, stretchers, or wheelchairs to patients who are ambulatory but need assistance. Patients are transported to and from their appointments and scheduled procedures. The Contractor plays a very important role in transporting clinical specimens, research specimens, blood products, medications and pharmacy items, patient luggage, "e” sized medical oxygen gas cylinders, medical records, and defective and repaired transportable medical devices. In addition, the Contractor is responsible for wheelchair fleet maintenance and management.

2.1 NON-PERSONAL SERVICES

The Government shall neither supervise Contractor employees nor control the method by which the Contractor performs the required tasks. Under no circumstances shall the Government assign tasks to, or prepare work schedules for, individual Contractor employees. It shall be the responsibility of the Contractor to manage its employees and to guard against any actions that are of the nature of personal services, or give the perception of personal services. If the Contractor believes that any actions constitute, or are perceived to constitute personal services, it shall be the Contractor's responsibility to notify the Contracting Officer (CO) immediately.

2.2 BUSINESS RELATIONS

The Contractor shall successfully integrate and coordinate all activity needed to execute the requirement.

The Contractor shall manage the timeliness, completeness, and quality of problem identification. The Contractor shall provide corrective action plans, proposal submittals, timely identification of issues, and effective management of sub-contractors. The Contractor shall seek to ensure customer satisfaction and professional and ethical behavior of all Contractor personnel.

2.3. CONTRACT MANAGEMENT AND ADMINISTRATION

The Contractor shall establish clear organizational lines of authority and responsibility to ensure effective management of the resources assigned to the requirement. The Contractor must maintain continuity between the support operations on-site at NIH, CC and the Contractor's corporate offices.

The Contractor shall establish processes and assign appropriate resources to effectively administer the requirement. The Contractor shall respond to Government requests for contractual actions in a timely fashion. The Contractor shall have a single point of contact between the Government and Contractor personnel assigned to support contracts or task orders. The Contractor shall assign work effort and maintaining proper and accurate time keeping records of personnel assigned to work on the requirement.

2.4 TRAINING REQUIREMENTS

The Contractor shall ensure that each contract employee completes any mandatory Government or other unique training requirements in accordance with NIH procedures.

Government Unique Training: The Government may elect to provide unique Government training to contract employees that are performing services under this contract. If the Government elects to provide such training, the Government will provide such training at no additional expense to the contract employee. When directed by the CO, contract employee shall attend all such training in a paid status as part of the normal services required and billed under the contract. Such training shall require a performance commitment by the contract employee and the Contractor shall reimburse the Government (by means of a credit on the next month’s invoice) if a contract employee fails to satisfy the performance commitment after the contract employee receives the unique Government training. The amount of the reimbursement shall be the prorated cost of training and the number of months by which the contract employee fails to complete the performance commitment. The length of the performance commitment shall be 12 months or until the end of performance under the contract/task order, whichever first occurs.

Contract employees that require access to Government Information Systems with access to a Government information system must successfully complete the Federal Governments Information Assurance Awareness training prior to access to the information systems and then annually thereafter.

Computer Training: Contract employees who have any interaction with the Federal Government computer systems must receive training for the applicable system(s). The COR will coordinate the necessary computer training. The training will be on-site and during normal duty hours. This training will be at no cost to the Contractor.

Hours for attending any of the above shall be compensated at the regular hourly rate established in the contract/task order.

2.5 CUSTOMER SERVICE

The Contractor shall represent front line and interactive patient care service in the Clinical Center. This will include, but is not limited to clearly speaking, reading and understanding the English language, offering a friendly greeting with a warm smile, interpreting non-verbal behavior in order to respond to patients and staff in an appropriate and welcoming manner and delivering the service in an efficient and timely manner.

2.6 RESERVED

2.7 PHARMACY SERVICE (OPTIONAL)

The Contractor shall be responsible for transportation of medications and other pharmacy supply items.

This requirement is an optional task; it utilizes a dedicated group of escorts that are located in and directly dispatched from the Pharmacy Department upon demand. This service is provided seven days a week from 6:30am-11:00pm.

2.8 CONTRACTOR PERSONNEL, DISCIPLINES, AND SPECIALTIES

The Contractor shall accomplish the assigned work by employing and utilizing qualified personnel with appropriate combinations of education, training, and experience. The Contractor shall match personnel skills to the work or task with a minimum of under/over employment of resources. The Contractor shall ensure the proposed labor categories meets or exceeds the Staffing Qualifications defined below necessary to accomplish the tasks.

Labor Category: Program Manager/Supervisor

Qualifications: Experience with hospital work Education: Bachelor of Science and/or equivalent Certification: Project Management, desired Experience: Minimum of 1 year experience working in a laboratory or hospital setting, speak and write English proficiently, possess good communications AND customer service skills

Labor Category: Dispatcher

Qualifications: Experience with hospital work Education: High School Graduate and/or equivalent Certification: N/A Experience: Minimum of 1 year experience working in a laboratory or hospital setting, speak and write English proficiently, possess good communications AND customer service skills Labor Category: Nurse Assistant I

Qualifications: Experience with hospital work

Education: High School Graduate and/or equivalent Certification: desired Experience: Minimum of 1 year experience working in a laboratory or hospital setting, speak and write English proficiently, possess good communications AND customer service skills;

Labor Category: Nurse Assistant II

Qualifications: Experience with hospital work Education: High School Graduate and/or equivalent Certification: desired Experience: Minimum of 1 year experience working in a laboratory or hospital setting, speak and write English proficiently, possess good communications AND customer service skills

2.9 ESSENTIAL CONTRACTOR SERVICES AND STAFFING QUALIFICATIONS

The Government has identified all services performed under this contract as essential Contractor services in support of NIH’s mission-essential functions. The Contractor shall provide the necessary resources and infrastructure to manage, perform, and administer the contract on site for services twenty-four (24) hours per day, seven (7) days a week, and three hundred sixty five (365) days a year to include holidays, inclement weather or Government closures.

3.0 PERFORMANCE REQUIREMENTS/TASKS

The following section specifies the Performance Objectives and Performance Elements for the contract.

3.1 The Contractor shall access the electronic medical record system (CRIS) at the Patient Transport and Messenger Officer to fulfill requests to pick up and deliver patients, specimens, blood, and miscellaneous hospital and pharmacy items throughout the NIH hospital.

Performance Standards

a) Standard: As it happens during operations within 30 seconds

AQL: 98%

3.2 The Contractor shall efficiently and safely transport patients, specimens, blood, medicinal, and other miscellaneous items throughout the CC Complex;

Performance Standards

a) Standard: safety procedures meeting or exceeding national standards established by the Joint Commission (TJC).

AQL: 100%

3.2.1 The Contractor shall positively identify and account for patients during transit operations throughout the hospital.

3.2.1.1 The Contractor shall transport On-Demand Patient service;

Performance Standards

a) Standard: STAT: Twenty (20) minutes from receipt of order to pickup and delivery of patient at destination;

or ROUTINE: Thirty (30) minutes from receipt of order to pickup and delivery of patient at destination.

AQL: 98% on time

3.2.1.2 The Contractor shall transport Advance Patient service;

Performance Standards

a) Standard: STAT: Twenty (20) minutes from receipt of order to pickup and delivery of patient at destination;

or ROUTINE: Thirty (30) minutes from receipt of order to pickup and delivery of patient at destination.

AQL: 98% on time

3.2.2 The Contractor shall make scheduled rounds throughout the NIH Campus to pickup and drop-off Specimens, Urine, Biological Spore Strips, Medicinal, Medical Records, Reports, Pharmacy Carts, Oxygen Gas Cylinders, and Wheelchairs.

3.2.3 The Contractor shall pickup and deliver specimen at eighteen (18) different locations;

Performance Standards

a) Standard: Safe, timely, and proper handling procedures meeting Joint Commission (TJC) standards and Hospital Epidemiology Service (HES) infection control guidelines;