Amendment_1_Q A_FINAL.docx

AMENDMENT 1

June 4, 2015 DoDEA hereby issues Amendment 1 for the following DoDEA requirement, HH601014- APUSH Request for Quote (RFQ) to answer Prospective Vendors’ questions and to extend the IT Component due date from 8 June 2015 at 11am EST to 10 June 2015 at 11am EST.

Answer to Vendors’ Questions:

Question 1: (SOW) 4.5.1 Technical Support: The Contractor shall provide technical support available to all teachers and students in case of need to access any online or digital resource purchased. This assistance should be available 24 hours a day Monday-Friday in order to meet the needs of students and teachers in the Pacific and Europe.

Our help desk has the following hours:

Live chat support is available:

Monday - Saturday: 10:00 AM to 10:00 PM EST

Help Desk Hours of coverage

Monday - Friday 9:00 AM - 6:00 PM EST

If this is a complete impediment to participating in this bid, can you let me know? I don’t want to take on this paperwork if this makes our participation not possible.

Answer: DoDEA has changed Section 4.5.1 of the Statement of Work to the following:

(SOW) 4.5.1 Technical Support: The Contractor shall provide technical support to include, but not limited to providing assistance with service problems, product setup, and troubleshooting. Technical support shall be provided via telephone or at a minimum by email within 24 hours or less from the initial contact. Operational hours for the three DoDEA area locations (Americas, Europe and Pacific) are as follows:

Americas 7:00am-5pm EST Europe—7:00am-5pm Central European Time (or 1am-11am EST) Pacific—7:00am-5pm Japan Time (or 5pm-3am EST)