SOW Lenel_Final_Revised 01 May 25.pdf

Defense Threat Reduction Agency

(DTRA)

STATEMENT OF WORK (SOW)

Lenel Maintenance Services

01 May 2025

1. Introduction

1.1 Mission

The Defense Threat Reduction Agency (DTRA) safeguards the United States and its allies from global Weapons of Mass Destruction (WMD) threats by integrating, synchronizing, and providing expertise, technologies, and capabilities. The Operations and Integration Directorate, Mission Support Capabilities Department, Security and Counterintelligence Division, Security Branch is responsible for security management for DTRA.

1.2 Background

This is a non-personal services contract to support DTRA, Security and Counterintelligence Field Office (OI-MSCA). The Government shall not exercise any supervision or control over the contract service providers performing the services herein. The contract service providers shall be accountable solely to the contractor who, in turn is responsible to the Government. Security and Counterintelligence Office, Defense Threat Reduction Agency (DTRA), Kirtland AFB (KAFB) NM is consolidating maintenance support services of currently installed Lenel equipment. The Lenel maintenance services will cover equipment maintenance, software and hardware upgrades for all Lenel equipment listed in the specification list (as needed), Life Cycle Replacement, an annual system checkup, procuring and installing new equipment to include licensing requirements (as needed), and technical support.

1.3 Scope of Work

1.3.1 Lenel Maintenance Services is in support of the Lenel Access Control System used by the Security and Counterintelligence Office, Defense Threat Reduction Agency (DTRA), Kirtland AFB (KAFB) NM.

1.3.2 The total potential period of performance is 5 years (60 months) and will include a base of

12 months and four 12-month options. FAR clause 52.217-8 (Option to Extend Services) is included in the contract. If needed, the contract will be extended up to an additional 6-months for a total of 66 months.

1.3.3 The Lenel maintenance services will cover remedial equipment maintenance, required software and hardware upgrades, annual system health check, procurement and installation of new equipment as needed, including applicable license requirements for any new equipment, and technical support for all Lenel equipment installed at DTRA, Kirkland AFB, North Las Vegas.

1.3.4 The Lenel access System currently operates/supports the following locations/facilities:

1.3.4.1 The DTR ABQ Lenel system covers the following locations: Defense Nuclear

Weapons School Area Build 20602, DTRIAC Bldg. 20676 and 20707, RD-TSX Bldgs. 20451, 20423, and 37541; the Technical Evaluation Assessment Monitor Site (TEAMS) North and South Gates, Bldg. 20614 and 20630; ARA Bldgs. 20749 and 57011 (Note: Bldgs 20849 and 57011 are on a Lenel System; however, they are on their own separate standalone network and not hooked up to the DTRA ABQ Lenel System); and DTRA West Administrative Building #20336.

1.3.4.2 The DTRA North Las Vegas NV Office, 5135 Camino del Norte, North Las Vegas, NV, DTRA West Administrative Building #20336, operates on its own standalone system not connected to DTRA ABQ Lenel.

2 Tasks / Requirements

2.1 Lenel Annual/Preventative Maintenance

The contractor shall provide annual health checks on currently installed Lenel systems. The health check includes, but is not limited to:

2.1.1.1 Preventive Maintenance & Repair

2.1.1.2 Remedial Maintenance

2.1.1.3 Shipping and freight of replacement parts

2.1.1.4 Software updates as required

2.1.1.5 License Renewal

2.1.2 The initial annual/preventative maintenance service will be scheduled and performed within 30 days of award of the contract. The second annual/ preventative maintenance service will be scheduled and performed during the 11th month following the initial service.

2.1.3 Subsequent annual/preventative maintenance service will be scheduled and performed during the same month as the second annual/preventative maintenance service. For example, if the contract is awarded on September 1, 2024, the first annual/preventative maintenance service must be conducted before September 31, 2024. The second annual/preventative maintenance service must be performed during August 2025, the third annual/preventative maintenance service must be performed during August 2026;

and so on.

2.1.4 The contractor shall perform preventative maintenance and repair on Lenel equipment/hardware and associated systems, which includes, but is not limited to Attachment 1, DTRA Kirtland Lenel Specification List. The Specification List is subject to change as required. The frequency of service shall be in accordance with system manuals (e.g. running diagnostic programs, lubricating, cleaning, making corrective adjustments, updating software, inspecting hardware, inspecting power sources, conducting system tests and replacing parts deemed necessary to keep the equipment in good operating condition). Field engineering changes shall also be installed during such maintenance. Problems occurring since previous maintenance shall be corrected.

2.1.5 The contractor shall perform comprehensive testing of functionality of equipment pre-purchased for the installation and identify any material still needed to complete installation, and list deficiencies at the time of the test and inspection that may impact equipment and system performance.

2.1.6 All direct costs associated with licensing and/or the procurement of new material, equipment, hardware, software, etc., shall be charged against the Cost Reimbursable CLIN associated with the year of service. Refer to CLINs 0004, 0008, 0011, 0014, 0017, and 0022.

2.2 Planned Lenel Installation & License Requirements (Base Period)

Contract CLIN: 0002

The following installation and license requirements shall be performed during the base year (first year) in accordance with CLIN 0002 (FFP). All work shall be accomplished on a FFP basis and in accordance with the general requirements of this SOW.

2.2.1 Installation of Emergency Lock Down Buttons for Entry Control Points/or other locations for DTRA ABQ Buildings 20602, 20676 and 20451 (One Emergency Lock Down Button for each building.)

• Conduct site survey. Identify material/equipment necessary to meet installation requirements and integration into existing Lenel control system. Newly installed hardware, material, etc. shall be added to the LENEL software system on the server.

The contractor will input the new data points in the existing LENEL system workstation. Work will be completed per established Lenel and industry guidelines.

2.2.2 Integration of Electronic Phone Locker into the existing LENEL system, testing, and training for one Electronic Phone Locker in DTRA ABQ Bldg. 20451.

• Conduct site survey. Identify material/equipment necessary to meet installation requirements and integration into existing Lenel control system. Newly installed material shall be added to the LENEL software system on the server. The contractor will input the new data points in the existing LENEL system workstation. Work will be completed per established Lenel and industry guidelines.

• Pre-purchased equipment/material: Phone locker (mounted to wall)

2.2.3 Installation of two (2) Aiphones at DTRA ABQ Technical Evaluation Assessment Monitoring Site (TEAMS), Ordinance Rd, KAFB.

• Conduct site survey and evaluation assessment to determine best route from north and south gate to control room to facilitate installation and connection to existing LENEL control equipment. Work will be completed per established Lenel and industry guidelines.

• Pre-purchased equipment/material KAFB NM DTRA Kirtland Lenel Specification List items #648 – #650:

(1) Two (2) Aiphones (IX DVM Mullion Video DR STN)

(2) Four (4) AiPhone Video Master Station (IX-MV7-HW-JP WHITE W/HSS

TAA)

(3) Four (4) Aiphone Multipurpose Adaptors (IXW-MA MULTI-PURPOSE

ADAPTOR)

2.2.4 The contractor will provide an accurate and acceptable work plan (schedule) that will include number of days to complete install projects. The contractor will coordinate with DTRA personnel prior to start of work and maintain communications throughout the life of the project to ensure mission is not affected and building continuity is maintained.

(CDRL A006)

2.2.5 All direct costs associated with licensing and/or the procurement of new material, equipment, hardware, software, etc., shall be charged against CLIN 0004 (cost/no fee).

After all required items are identified (per site visit), the contractor shall provide an itemized quote to include direct prices from supply sources/vendors.

2.3 Optional Lenel Installation & License Requirements

The following installation and license requirements are reserved as contractual options, which may be exercised at any time over the course of the contract period of performance.

Performance shall only occur upon award of the corresponding Option CLIN. All work shall be accomplished on a FFP basis and in accordance with the general requirements of this SOW.

2.3.1 Option 1 (CLIN 0018): Install Lenel OnGuard software and integrate into Lenel access control system on one (1) DTRA procured computer located in Bldg. 20336.

2.3.2 Option 2 (CLIN 0019): Replace one (1) Badge Printer. Configure to meet DTRA ABQ Lenel requirements and integrated into the Lenel access control system Bldg. 20336.

2.3.3 All direct costs associated with licensing and/or the procurement of new material, equipment, hardware, software, etc., shall be charged against the Cost Reimbursable CLIN associated with the year of service (when option is exercised). Refer to CLINs 0004, 0008, 0011, 0014, 0017, and 0022.

2.4 Ad Hoc Support Services

2.4.1 Upon request and direction, the contractor shall perform all services for ad hoc requirements, which include but are not limited to:

• License renewal or purchase

• Procurement and/or installation of hardware, material, and equipment

• Software purchases, upgrades, and installation

• Remedial Maintenance, Repair, and Lifecycle Replacement

2.4.2 As necessary, the contractor shall provide partial, or complete Lenel control system installs into building additions or sections that do not have existing coverage. The partial installation shall include all necessary system hardware, software, and licenses. The contractor is required to integrate new hardware and software into the existing system and ensure compatibility and proper functionality. The contractor shall perform all services for the acquisition, miscellaneous installations, upgrades, integration, maintenance, etc. for these ad hoc requirements, upon request from DTRA.

2.4.3 The contractor will provide an accurate and acceptable work plan (schedule) that will include number of days to complete different install projects. The contractor will coordinate with DTRA personnel prior to start of work and maintain communications throughout the life of the project to ensure mission is not affected and building continuity is maintained. (CDRL A006)

2.4.4 The contractor shall perform services for remedial maintenance, repair, and lifecycle replacement as required and requested. Maintenance and repair services shall be performed to return the equipment to normal operating condition in accordance with Lenel specifications. The duration of the service call shall be continuous until the deficiency is resolved.

2.4.5 Upon direction by DTRA from either the Contracting Officer (CO) or designated Contracting Officer’s Representative (COR), the contractor shall conduct site surveys to establish requirements and provide an itemized quote to include hardware/equipment, required licenses, and a labor hour/mix estimate. Only after DTRA acceptance and approval of the quote, is the contractor authorized to begin work on the project as long as sufficient funds are available on the contract. If sufficient funds are not available, the contractor must wait until funds are contractually obligated before initiating work.

2.4.6 All labor costs shall be charged to the corresponding Ad Hoc/FFP-LOE CLIN in accordance with pre-established fully burdened hourly rates. The maximum number of labor hours per performance period is 4,160. Labor mix, invoicing, and compensation shall be in accordance with the established fully burdened hourly labor rates associated with each FFP-LOE CLIN.

2.4.7 All costs associated with the procurement of hardware, software, licenses, equipment, materials, replacement parts, shipment etc. shall be reimbursed to the contractor via the applicable cost-reimbursable (no fee) CLIN. All purchases shall be pre-approved by the designated COR or CO.

2.5 Material and Equipment

2.5.1 Unless provided by the Government, the contractor shall procure all required material, equipment, hardware, software, licenses, etc., to complete the requirements outlined in this SOW.

2.5.2 All costs associated with the procurement of material, equipment, hardware, software, licenses, etc., shall be charged to the cost reimbursable CLIN associated with the appropriate performance period. Only direct costs (no fee) shall be reimbursed to the contractor.

2.5.3 All purchases of material, equipment, hardware, software, licenses, etc., shall be pre-approved by the Contracting Officer (CO) or designated Contracting Officer’s Representative (COR).

3 Scheduled and Unscheduled Maintenance Response Time

3.1 If the contractor is working on the Lenel equipment between the hours of 0800 and 1630, Monday through Friday, and the repairs are not completed by 1630, the contractor must continue working on the problem until resolved unless the area he/she is working on can be secured until the next day or soon after that.

3.2 The contractor shall be on call to perform any emergency repairs and shall respond (telephonically) to the government’s emergency/urgent calls within 30 minutes of the call during duty hours and one hour during non-duty hours.

3.3 If the decision is made that on-site assistance is required, the contractor will dispatch a technician immediately using the following guidelines:

3.4 For calls made prior to 10:00 A.M., Monday - Friday excluding federal holidays (duty days), on-site service response will be accomplished before 4:30 P.M. the same day.

3.5 For calls made between 10:01 A.M. and 4:30 P.M., duty days, on-site service response will be accomplished before 12:00 P.M. (noon) the next duty day.

3.6 For calls made after 4:30 P.M. or on non-duty days, on-site service response will be accomplished before 12:00 P.M. the next duty day.

4 Applicable Standards and Guidance

4.1 All workmanship shall meet the standards specified herein as well as in accordance with accepted standards of the industry, equipment manufacturers, applicable local, state, and Federal regulations, applicable building and safety codes, construction specifications, and operation and maintenance policies.

4.2 The contractor shall accomplish project work in accordance with the industry standards and Federal and Local Building Codes. The government will inspect all work performed by the contractor. Work performance shall be deemed satisfactory and acceptable to the government when the approving official declares the project satisfactory. The government will document all inspections. Contractor shall provide proof of manufacturers and installer qualifications.

4.3 The contractor shall use the following list of applicable standards, publications, forms and guidance while performing on contract and requirements in this SOW. All necessary publications and forms listed will be provided by the Government at the start of the contract.

American National Standards Institute (ANSI)/ NCSL, July 27, 1994, General Requirements UFC 3-600-01 outlines projects that require Fire Protection Engineer review UFC 04-21-02, Electronic Security Systems dtd 09-2019 National Fire Protection Association (NFPA) 101, Life Safety Code National Fire Protection Association (NFPA) 70E, Standard for Electrical Safety in the Workplace

National Fire Protection Association (NFPA) 70 National Electrical Code (NEC) - Latest Version DOD Unified Facilities Criteria (UFC), General Building Requirements, Revised February 2018 Occupational Safety and Health Administration (OSHA), Occupational Safety and Health Standards Act

Intelligence Community Directive (ICD)-704 Personnel Security Standards And Procedures Governing Eligibility For Access To Sensitive Compartmented Information And Other Controlled Access Program Information

Intelligence Community Directive (ICD)-705 Physical Security Standards for Sensitive Compartmented Information Facilities Intelligence Community Directive (ICD)-503 Protecting Sensitive Compartmented Information with Information Services, if project involves any Information Technology (IT) equipment International Building Code (IBC) – Latest Version Applicable State of New Mexico Building Specifications All associated drawings, specifications and other technical support documents NFPA 72,75 and 101 NEC, latest version Applicable individual equipment specifications containing additional standards specific to the equipment

4.4 The contractor shall comply with all applicable environmental protection requirements IAW Title 40 CFR 264.16 and with all applicable Title 40 CFR, Federal rules/regulations, DTRA rules/regulations, State rules/regulations and all other applicable rules/regulations. All environmental protection issues shall be coordinated with the COR. Inspection of any of the facilities may be accomplished by DTRA’s Environmental Protection Specialist or by other authorized officials without advance notice at any time.

4.5 The contractor must be identified as a Lenel Value Added Reseller and the contractor’s employees must be certified by the manufacture (Lenel United Technologies) and have completed all training necessary to maintain certifications to be in accordance with manufacture specifications on the Lenel equipment to be serviced.

4.6 The contractor shall abide by all Occupational Safety and Health Administration (OSHA) and Air Force Office of Safety and Health (AFOSH) safety requirements while on KAFB and shall review all applicable safety regulations before beginning work. The contractor shall provide as a minimum, signs, barriers, and or caution tape as a safety precaution around the work site.

4.7 The contractor shall only use U.S. citizens to complete the work outlined in this SOW.

5 Warranties

5.1 The contractor shall provide a one-year written warranty to cover any deficiencies and failures because of Poor Workmanship and or Project Material Defects. The contractor shall correct any deficiencies and failures at the contractor’s own expense. All work shall be inspected and accepted by DTRA OI-MSCA. The work area shall be inspected for workmanship, completeness, and cleanliness. The contractor shall be responsible to ensure all items meet code requirements. All work shall meet professional commercial standards.

5.2 Lenel Maintenance Services for installed access systems currently on warranty:

5.2.1 RD-TSX LENEL systems for Bldgs. 20451, 20423, and 37541, DTRA Kirtland Lenel Specification List items # 295 - #338. Estimated date of April 2025.

5.2.2 DTRA North Las Vegas NV Offices, DTRA Kirtland Lenel Specification List items # 643 - #647. Estimated date of August 2025.

5.2.3 DTRA West Administrative Building (BLD 20336), KAFB NM DTRA Kirtland Lenel Specification List items #30 – #178; #363 – #642. Estimated date of August 2025.

6 Worksite Cleanliness and Remediation

6.1 The contractor shall clean and remove all debris from the project work area locations prior to terminating the project contract and prior to leaving the job site daily.

6.2 The contractor shall repair or replace any and all (interior and exterior) Government property damaged during the course of any project(s)/installation(s). This includes ensuring physical structures (i.e., walls/floor/ceiling/etc. are back to original state after each installation).

If wall penetration is required, Contractor shall run new conduit/wire molding and wiring, replace drywall, match paint, and ensure area is returned to previous condition.

6.3 During performance and upon completion of work, debris will not be permitted to accumulate in the work area or spread unnecessarily into adjacent areas. The contractor will clean up or remove all debris, excess material, and parts at the end of each workday and/or at the completion of the work.

6.4 The contractor shall repair or replace any and all (interior and exterior) Government property damaged during the course of the Project.

7 Additional Requirements

7.1 To support the successful execution, the contractor will engage in frequent, transparent communication and establish clear lines of authority to allow for efficient and effective communication with onsite personnel

7.1.1 The vendor will contact the security team to schedule service [VoIP numbers: 505 353- 4234 or 505-353-4202].

7.2 Kirtland Air Force Base (KAFB) / Military Installation Requirements.

7.2.1 The contractor shall follow all applicable Base Regulations and Directives (as specifically identified at the Pre-Construction Meeting) that pertain to; Safety, Security, Fire, Traffic and Personnel Clearances to accomplish Contract Project Work.

7.2.2 All contractor or contractor employees’ vehicles used for the performance of this contract shall comply with all local, state and federal regulations. In addition, all vehicles shall comply with KAFB directives. Vehicle and personal passes are the property of the United States Government and shall be surrendered upon termination of employment or the end of the contract performance period. Additionally, any pass shall be surrendered to Security Forces upon demand to positively identify a person’s need to be on KAFB.

7.2.3 Personnel accessing Kirkland Air Force Base (AFB) must have valid DOD identification to enter the military installation. Personnel who do not have routine access to the installation must stop and register at the Kirkland AFB Visitor Center located at the Main Gate. For venders who do not have access to Kirtland AFB, Government escorts will be provided for entry onto Kirkland AFB and while inside the DTRA Kirkland facility.

Government escort can be scheduled by contacting the technical representatives listed above.

7.2.4 The contractor shall ensure that its personnel are familiar with fire procedures IAW Department of Defense Instruction (DoDI) 6055.06, DoD Fire and Emergency Services (F&ES) Program. Contractor employees shall fully cooperate with the Fire Department in the performance of fire drills.

7.2.5 The contractor shall obtain all required permits prior to starting project work.

7.3 DTRA Facility Access Requirements

7.3.1 The contractor’s employees performing work at DTRA shall require unescorted entry into work areas wherein special entry controls have been established for the protection of classified information. Before any contractor employee performs work at DTRA, the contractor shall verify and submit written proof of security clearance information (Visit Authorization Letter (VAL)) to the DTRA Security Office. The VALs for collateral security clearance shall be in print and IAW the requirements set forth in 32 CFR Part 117 (previously known as the NISPOM) and be submitted to the DTRA Security Support Branch (Visitor Control). The term of the VAL shall be for the term of the contract.

7.3.2 A DTRA badge for contractors performing the work in the DTRA facilities on Kirtland AFB will be issued on the first day of work. Contractor employees, including subs, will in-process to DTRA to obtain a DTRA access Badge and complete all required in-processing training.

7.3.3 The contractor shall not release information regarding the DTRA infrastructure to anyone outside the Agency without prior authorization of the COR. The contractor and their employees, to include subs who service the system will complete Non-Disclosure Agreements, SF-312.

7.3.4 Security Clearances. The contractor shall possess the appropriate facility clearances, and all personnel assigned to the work on the contract shall have at minimum a SECRET clearance and must be eligible to meet IC Directive (ICD) 704 requirements. The contractor shall comply with the information specified in the Contract Security Classification Specification (DD Form 254).

7.3.5 The contractor shall possess and maintain an ICD/704 facility clearance granted by the Defense Counterintelligence and Security Agency (DCSA). Contractor personnel performing work on this contract shall be U.S. citizens and shall have been granted a minimum of a SECRET security clearance. The contractor shall comply with all terms of the Security Agreement (DD Form 254), including the 32 CFR Part 117 (previously known as the NISPOM), and any revisions to that manual.

7.3.6 Contractor operation of existing equipment on-site is the responsibility of site Operations and Maintenance (O&M) and Facility Engineering (FE). As such, contractor shall not operate any existing facility equipment such as valves, switches, controls, electrical systems, mechanical systems, etc. If there are any project-related facility equipment involvement, coordinate them with the Project Manager and provide notice of O&M or FE support no fewer than two business days in advance. In addition, comply with the site’s lock-out/tag-out program (LOTO).

7.3.7 The contractor will conduct periodic maintenance and manage the access control system in a secure area.

7.3.8 The contractor shall ensure that all contractor personnel possess the specific security clearance before reporting to work. The contractor shall provide all forms and information, apply for clearances and shall be responsible for any expense incurred in obtaining security clearances for the contractor employees.

7.3.9 All vendors are restricted from possessing wireless electronic devices and all recording devices while inside a DTRA Kirkland facility.

7.3.10 The contractor shall be responsible for safeguarding all Government equipment, information and property provided for contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured.

7.4 SOW Changes

Any changes to this SOW must be requested in writing and made through the DTRA contracting point of contact listed in Section 9 (below).

7.5 Pre-Approval Requirements

The contractor shall submit to the cognizant DTRA Contracting Officer (CO) and to the DTRA OI-MSCA Contracting Officer’s Representative (COR) all requested changes of materials, equipment, hardware, software, etc. for review and approval. Approval will be accomplished within five (5) business days or less.

8 Deliverables

8.1 The required Deliverables DD Form 1423-1, Contract Data Requirements List (CDRL) items for this effort are summarized below:

All deliverables shall be provided in accordance with the contract.

The contractor shall provide deliverables according to the attached CDRL.

The following CDRLs are required:

CDRL SOW

Para

Title Final Due

A001 8.1.2 Status and Progress Report 5 WDAEOM A002 8.1.3 Monthly Financial Report 7 WDAEOM A003 8.1.4 Payment History 60 DAEO year / contract A004 8.1.5 Closeout Funds Available for De-obligation Report 90 DAEO Base / Option year

A005 8.1.6 Quality Control Plan 15 DACA A006 3.3.4 Performance Schedule and Sequence of

Work

14 DACA

DACA = Days after Contract Award DAEO = Days after End Of

8.1.2 The contractor shall provide a monthly Status and Performance Report five (5) working days after each maintenance visit, or new equipment purchase and installation. Report will include status, progress, and include any major problems on any projects in work, address corrective actions taken and/or approach to resolve issues with follow-up status of resolution and shall describe any significant accomplishment and/or difficulties during the reporting period (CDRL A001).

8.1.3 The contractor shall provide a monthly Financial Report seven (7) working days after the end of the first full Calendar month of the contract order. The Financial Report shall include invoice number, date, amount, payment received/or not received, cumulative payments received to date, any issues related to payment, and steps taken to resolve the problem. The monthly reports will map directly to Wide Area Workflow (WAWF)

(CDRL A002).

8.1.4 The contractor shall provide a Payment History Report not later than sixty (60) days after the expiration of the period of performance that includes all invoice/voucher numbers, date of invoice/voucher, amount billed by CLIN and ACRN and payment amount and date received by CLIN and ACRN for the contract year (CDRL A003).

8.1.5 The contractor shall submit a Closeout Funds Available for De-obligation Report with a copy of the final invoice report within ninety (90) calendar days after the expiration of the base period of performance and expiration of each exercised option period of performance (if applicable) (CDRL A004). A bilateral contract/order closeout modification will be forwarded to the contractor by the Contracting Officer and must be signed by the contractor and returned to the Contracting Officer within 30 calendar days of issuance of the modification (CDRL A004).

8.1.6 Quality Control Plan. The contractor shall develop a Quality Control Plan (QCP) and maintain an effective quality control program to ensure services are performed IAW the contract and this SOW. The QCP shall contain, at a minimum, the items identified below.

Contractor format is acceptable with Government approval. The contractor shall deliver the draft to the COR not later than (NLT) fifteen (15) days after contract award (DACA).

The COR will review the QCP and return it to the contractor with requested revisions NLT seven (7) working days after receipt. The contractor shall make the required changes and deliver the final QCP to the COR NLT seven (7) working days after receipt (CDRL A005). The contractor shall update the QCP annually and as needed. The QCP shall contain:

8.1.6.1 A description of the inspection system to cover all services listed on the Services Delivery Summary (SDS).

8.1.6.2 A description of the surveillance methodology used to cover all tasks and services listed on the SOW and Quality Assurance Surveillance Plan (QASP).

8.1.6.3 A description of the methods to be used for identifying and preventing defects in the quality of service performed.

8.1.6.4. A description of the records to be kept to document inspections and corrective or preventive actions taken. Contractor quality control surveillance records shall be kept on site with the Contract Lead and made available to the Government upon request.

8.1.6.5 A description of the methods of making sure all access codes or building access keys issued to the contractor by the Government are not lost, misplaced, duplicated and not used by unauthorized persons. Control procedures for any Government-provided keys or lock combinations shall be included.

8.1.7 Quality Assurance Surveillance Plan (QASP)

8.1.7.1 The Government shall evaluate the contractor’s performance under this contract IAW the Government’s Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the contractor has performed IAW the performance standards.

8.1.7.2 The QASP identifies the standards for completeness, reliability, accuracy, timeliness, and quality and how the standards will be assessed. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable quality level(s). For those tasks listed on the Services Delivery Summary (SDS), the Government COR or evaluators will follow the methods of surveillance specified in the QASP and record all surveillance observations.

8.1.7.3 When an observation indicates defective service performance, and requests corrective action from the contractor, the COR will require the contract manager or representative at the site to initial the observation. The initialing of the observation does not necessarily constitute concurrence with the observation, only acknowledgment that he or she has been made aware of the defective performance, the contractor shall notify the COR in writing within 24 hours of correction of a discrepancy. If deficiencies are not corrected within the required time frame, the COR shall notify the CO for action.

8.1.7.4 Government surveillance of tasks not listed in the SDS or by methods other than those listed in the QASP (such as provided for by the Inspection of Services clause) may occur during the performance period of this contract. Such surveillance will be done according to standard inspection procedures or other contract provisions. Any action taken by the CO as a result of surveillance will be IAW the terms of this contract.

9 CONTRACT POINT-OF-CONTACTS

The primary DTRA point of contact for Lenel Maintenance are:

Mr. Kendall Bell VoIP (505) 353-4202, e-mail kendall.m.bell2.civ@mail.mil

Mr. Nollie Dykes VoIP (505) 353-4234, e-mail nollie.l.dykes.civ@mail.mil

Please contact these individuals to arrange entrance to the work area and to coordinate the work schedule. The contractor shall not be given Notice to proceed (NTP) without prior approval from the DTRA Operations and Integration Department (OI-MSC) point of contact.