SOW_Lenel_952019.pdf

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STATEMENT OF WORK (SOW)

Defense Threat Reduction Agency (DTRA) Security and

Counterintelligence (SC) Department

8725 John J. Kingman Road, Mailstop 6201

Fort Belvoir, VA 22060-6201

6 September 2019

Lenel Services

1. Background/Introduction

The Security and Counterintelligence Office, Kirkland AFB is requesting the purchase of a five-year (base plus four option years) maintenance support services of currently installed

Lenel equipment. The Lenel maintenance services will cover equipment maintenance, software upgrades for all Lenel equipment listed in the specification list (if needed), an annual system checkup and technical support.

2. Scope

This SOW covers services for the PP-SCA, Albuquerque Field Office. The Lenel maintenance services will cover the overall health of the equipment and software.

3. Objectives

Ensure the overall efficiency of the equipment by completing annual health checks.

4. Tasks / Requirements

4.1 The contractor shall provide an annual health check on the currently installed

Lenel system. The health check includes, but is not limited to:

Preventive Maintenance

Remedial Maintenance

Shipping and freight of replacement parts

Software updates as needed

4.2 The vendor will contact the security team to schedule service [(505) 846-1520 or

(505) 846-5445]. The initial annual/preventative maintenance service will be scheduled and performed within 30 days of award of the contract. The second annual/ preventative maintenance service will be scheduled and performed during the 11th month following the initial service.

4.3 Subsequent annual/preventative maintenance service will be scheduled and performed during the same month as the second annual/preventative maintenance service.

For example, if the contract is awarded on September 1, 2019, the first annual/preventative maintenance service must be conducted before September 31, 2019. The second annual/preventative maintenance service must be performed during August 2019, the third

Page | 2 of 3 annual/preventative maintenance service must be performed during August 2020.

4.4 Preventive Maintenance: The contractor shall perform preventative maintenance on the Lenel equipment.The frequency of service shall be in accordance with system manuals

(e.g. running diagnostic programs, lubricating, cleaning, making corrective adjustments, updating software, inspecting hardware, inspecting power sources, conducting system tests and replacing parts deemed necessary to keep the equipment in good operating condition).

Field engineering changes shall also be installed during such maintenance. Problems occurring since previous maintenance shall be corrected.

4.5 Remedial Maintenance: The contractor shall perform maintenance/repair service support after notification that the equipment is inoperative. Maintenance

/repair service shall be performed to return the equipment to normal operating condition in accordance with Lenel specifications. The duration of the service call shall be continuous until the deficiency is resolved.

4.6 If the contractor is working on the Lenel equipment between the hours of 0800 and

1630, Monday through Friday, and the repairs are not completed by 1630, the contractor must continue working on the problem until resolved unless the area he/she is working on can be secured until the next day or soon after that. The contractor shall be on call to perform any emergency repairs and shall respond (telephonically) to the government’s emergency/urgent calls within 30 minutes of the call during duty hours and one hour during non-duty hours. If the decision is made that on-site assistance is required, the contractor will dispatch a technician immediately, ensuring arrival within 2 hours from the time the decision was made. Specify the cost for after-hours repairs per hour.

5. Unscheduled Maintenance Response Time:

For calls made prior to 10:00 A.M., Monday - Friday excluding federal holidays

(duty days), on-site service response will be accomplished before 4:30 P.M. the same day.

For calls made between 10:01 A.M. and 4:30 P.M., duty days, on-site service response will be accomplished before 12:00 P.M. (noon) the next duty day.

For calls made after 4:40 P.M. or on non-duty days, on-site service response will be accomplished before 12:00 P.M. the next duty day.

6. Skills, Knowledge and Expertise

The contractor’s employees must be certified by the manufacture (Lenel United

Technologies), and complete all training necessary to maintain certifications to be in accordance with manufacture specifications on the Lenel equipment to be serviced.

7. Place of Performance/Travel

The requirements of the contract will be performed on Kirkland, AFB.

8. Security

Access to Kirkland Air Force Base (AFB) is restricted to those personnel with valid

Page | 3 of 3 identification to enter the military installation and their escorted guests. Personnel who do not have routine access to the installation must stop and register at the Kirkland AFB Visitor

Center located at the Main Gate. All visitors must be escorted while on the installation.

A DTRA badge for contractors performing the work in the Defense Threat

Reduction Center (DTRC) will be issued on the first day of work.

Additionally, all vendors must be escorted while in the DTRA Kirkland facility and are restricted from possessing wireless electronic devices and all recording devices while inside the DTRA Kirkland facility. Government escorts will be provided for entry onto

Kirkland AFB and while inside the DTRA Kirkland facility. Government escort can be scheduled by contacting the technical representatives listed above.