Past Performance Survey LOT (New River).doc

DEFENSE COMMISSARY AGENCY

PAST PERFORMANCE SURVEY

Parking Lot Cleaning Services New River Commissary

HDEC05-20-Q-0003

Due by: March 1, 2020 Date: ________________________________

Company's Name being surveyed: _________________________________________________

Your company name:____________________________________________________________

Your Name:________________________________ Phone No.___________________________

Type of services you received from surveyed company__________________________________

Please circle a number from 1 to 5 that reflects the company’s service.

Written comments or additional details would be appreciated.

1. How would you rate the company's timeliness to perform service? (Do they seem efficient; Do they perform service at the time and/or days requested by your company)?

1 (Very Poor) 2 (Poor) 3 (Average) 4 (Good) 5 (Excellent) Comments:

2. How frequently does the company not show up at all for lot cleaning/services?

1 (Always) 2 (Often) 3 (Sometimes)

4 (Rarely) 5 (Never)

Comments:

3. If a scheduled cleaning was missed, did they notify you in advance and/or reschedule?

1 (Never) 2 (Rarely) 3 (Sometimes)

4 (Often) 5 (Always)

Comments:

4. When completed, are all areas clean and free of debris?

3 (Sometimes)

4 (Often) 5 (Always)

Comments:

5. Do they perform cleanings without disrupting store/business operations?

3 (Sometimes)

4 (Often) 5 (Always)

Comments:

6. How would you rate the company’s invoicing/billing system? (Are delivery tickets easy to understand? Are invoices complete and accurate? Do you have to contact the company for corrections?)

1 (Very Poor) 2 (Poor) 3 (Average) 4 (Good) 5 (Excellent) Comments:

7. Overall, how would you rate your experience with this company?

Poor

Below

Average Above

Excellent

Average

Average

8. Would you hire them again for similar work?

Definitely Doubtful Maybe

Probably Definitely

Not

Yes

Yes

Thank you very much for helping us by filling out this survey!

Questions?

David Shingleton, Defense Commissary Agency, Fort Lee, VA

(804) 734-8000 x86530

Email: david.shingleton@deca.mil

NEW RIVER MCAS COMMISSARY, NC