Past_Perf_survey_-_Attachment_1.pdf

ATTACHMENT 1

SOURCE SELECTION INFORMATION - SEE FAR 3.104

DEFENSE COMMISSARY AGENCY

Past Performance Survey

Camp Lejeune Commissary

HDEC05-17-Q-0025

SUREVEY MUST BE RETURNED BY: May 29, 2017

Date: ________________________________

Company's Name being surveyed: _________________________________________________

Your company name:____________________________________________________________

Your Name:________________________________ Phone No.___________________________

Type of services you received from surveyed company__________________________________

Please circle a number from 1 to 5 that reflects the company’s service.

Written comments or additional details would be appreciated.

1. How would you rate the company's timeliness to perform service? (Do they seem efficient;

Do they perform service at the time and/or days requested by your company)?

1 (Very Poor) 2 (Poor) 3 (Average) 4 (Good) 5 (Excellent) Comments:

2. How frequently does the company not show up at all for lot cleaning/ snow removal /services?

1 (Always) 2 (Often) 3 (Sometimes) 4 (Rarely) 5 (Never) Comments:

3. If a scheduled cleaning was missed, did they notify you in advance and/or reschedule?

1 (Never) 2 (Rarely) 3 (Sometimes) 4 (Often) 5 (Always) Comments:

4. When completed, are all areas clean and free of debris?

1 (Never) 2 (Rarely) 3 (Sometimes) 4 (Often) 5 (Always) Comments:

5. Do they perform cleanings without disrupting store/business operations?

1 (Never) 2 (Rarely) 3 (Sometimes) 4 (Often) 5 (Always) Comments:

6. How would you rate the company’s invoicing/billing system? (Are delivery tickets easy to understand? Are invoices complete and accurate? Do you have to contact the company for corrections?)

1 (Very Poor) 2 (Poor) 3 (Average) 4 (Good) 5 (Excellent)

Comments:

7. Overall, how would you rate your experience with this company?

1 2 3 4 5 (Poor) (Below (Average) (Above (Excellent) Average) Average)

8. Would you hire them again for similar work?

1 2 3 4 5 (Definitely (Doubtful) (Maybe) (Probably (Definitely

Not) Yes) Yes)

Thank you very much for helping us by filling out this survey!

Questions? Malissa Anderson, Defense Commissary Agency, Fort Lee, VA Email: Malissa.anderson@deca.mil