Attachment_1_Past_Performance_Survey.docx

Attachment 1 DEFENSE COMMISSARY AGENCY Past Performance Survey

HDEC05-14-T-0023

Integrated Pest Management Services

SURVEY MUST BE RETURNED BY July 15, 2014 to Sandra Scott at Sandra.scott@deca.mil

Date: _______________________________________

Company's Name (being surveyed): ______________________________________

Approximate value of contract that you had with surveyed company_______________________

Your company name:____________________________________________________________

Your Name:________________________________ Phone No.___________________________

Type of services you received from surveyed company__________________________________

Please rate each question below on a scale of 1 (lowest) to 5 (highest).

It is very helpful if you also include comments following the score.

1. How would you rate the company's timeliness to complete work? (Do they seem efficient? Do they take a reasonable amount of time, or too long, to complete the work?)

1 2 3 4 5 Comments:

2. Does the company normally arrive within a reasonable time frame or when you expect them to perform the service? (Do they respond within the time frames of their contract/agreement?)

1(Never) 2(Rarely) 3(Sometimes) 4(Often) 5(Always)

3. Are services completed in what you consider a quality manner? (Rodent and/or other pests noticeably reduced and eliminated)

1 2 3 4 5

4. How often do you have to call the company back to repeat services, or still have rodent issues even after the scheduled service is complete?

5. Did you often have to call the company because they missed a scheduled service?

1(Always) 2(Often) 3(Sometimes) 4(Rarely) 5(Never)

6. How would you rate the company’s invoicing/billing system? Is the company responsive to problems with service? (Are invoices easy to understand, complete and correct? Do you have to make corrections for labor hours? Are the service technicians having someone sign the service tickets and leaving copies?)

1 2 3 4 5 Comments:

7. Does the company have a proactive attitude and practice towards business relations: Overall, how would you rate your experience with this company?

1 2 3 4 5 Comments:

8. Would you hire them again for similar work?

Thank you very much for helping us by filling out this survey!