HDEC04-16-R-0022.docx

HDEC04-16-R-0022

Section SF 1449 - CONTINUATION SHEET

Fort Hunter Liggett Commissary MHE

FFP

Preventive Maintenance (PM) and Repair of Materials Handling Equipment Base: Jun 1, 2016 or "Date of Award" - May 31, 2017

PMs shall include: labor, parts, expendables, fluids and trip charges to perform the requirements listed in the PM checklist. See Performance Work Statement (PWS) attached.

The contractor is responsible for capturing costs to complete the administrative process of manpower reporting. See PWS attached.

FOB: Destination

ESTIMATED

NET AMT

PSC CD: J039

0001AA

Time - Unscheduled Maint/Rpr Ft Hunt Lig T&M Hourly Rate

PURCHASE REQUEST NUMBER: HQCKMJ60122700000

TOT ESTIMATED PRICE

CEILING PRICE

0001AB

Materials - McConnell AFB T&M This is NOT a priced CLIN, it is a pre-determined amount where DeCA will pay actual costs for parts as evidenced by supplier invoice for direct materials and supplies used to accomplish preventive maintenance and repair services.

TOT ESTIMATED PRICE

CEILING PRICE

0001AC

1R06, Electric Forklift - Ft Hunt Lig

Semi-Annual Preventive Maintenance

ESTIMATED

0001AD

Trip Charge - Unscheduled Maint/Repair

Round trip from contractor's business to commissary and return.

ESTIMATED

FFP

Preventive Maintenance (PM) and Repair of Materials Handling Equipment Option 1: Jun 1, 2017 - May 31, 2018

PMs shall include: labor, parts, expendables, fluids and trip charges to perform the requirements listed in the PM checklist. See Performance Work Statement (PWS) attached.

The contractor is responsible for capturing costs to complete the administrative process of manpower reporting. See PWS attached.

ESTIMATED

1001AA

T&M Hourly Rate

TOT ESTIMATED PRICE

CEILING PRICE

1001AB

T&M This is NOT a priced CLIN, it is a pre-determined amount where DeCA will pay actual costs for parts as evidenced by supplier invoice for direct materials and supplies used to accomplish preventive maintenance and repair services.

TOT ESTIMATED PRICE

CEILING PRICE

1001AC

FFP

Semi-Annual Preventive Maintenance

ESTIMATED

1001AD

FFP

Round trip from contractor's business to commissary and return.

ESTIMATED

FFP

Preventive Maintenance (PM) and Repair of Materials Handling Equipment Option 2: Jun 1, 2018 - May 31, 2019

PMs shall include: labor, parts, expendables, fluids and trip charges to perform the requirements listed in the PM checklist. See Performance Work Statement (PWS) attached.

The contractor is responsible for capturing costs to complete the administrative process of manpower reporting. See PWS attached.

ESTIMATED

2001AA

T&M Hourly Rate

TOT ESTIMATED PRICE

CEILING PRICE

2001AB

T&M This is NOT a priced CLIN, it is a pre-determined amount where DeCA will pay actual costs for parts as evidenced by supplier invoice for direct materials and supplies used to accomplish preventive maintenance and repair services.

TOT ESTIMATED PRICE

CEILING PRICE

2001AC

FFP

Semi-Annual Preventive Maintenance

ESTIMATED

2001AD

FFP

Round trip from contractor's business to commissary and return.

ESTIMATED

TABLE OF CONTENTS

TABLE OF CONTENTS

HDEC04-16-R-0022

Due to the length of this solicitation please use the below table of contents to navigate through this document. Please read the solicitation clauses carefully as certain clauses require contractor fill-in information.

· CLIN Information………………………………………………………………..page 3-9

· Instruction To Offerors (52.212-1)………………………………………………page 10

· Evaluation of Offers (52.212-2)…………………………………………….……page 12

· Terms and Conditions (52.212-4)………………………………………………..page 14

· Performance Work Statement(PWS)…………………………………………….page 16

· Equipment Task List(s) ………………………………………………………….page 23

· Commissary Equipment List(s)….……………………………………………….page 31

· Solicitation Clauses.……………………………………………………………...page 31-63

FOIA INFO

21 Jan 2009 – FOIA Memo

IMPORTANT NOTICE

Upon award of this contract, the Agency intends to make public the total contract award amount, as well as any awarded individual contract line item pricing (CLIN and Sub-CLIN), within the Agency’s electronic reading room located at www.commissaries.com.

Unexercised Option year prices will not be published.

This action is being taken to ensure contract award information is available to the general public, as it was in the past, pursuant to the President’s January 21, 2009 memorandum regarding the Freedom of Information Act (FOIA).

INSTRUCTION TO OFFEROR

ADDENDUM TO FAR 52.212-1

INSTRUCTION TO OFFERORS- COMMERCIAL ITEMS

(a) North American Industry Classification System (NAICS) code and small business size standard: The applicable NAICS to this solicitation is 811310 and the Size Standard is $7.5 million. Your Reps and Certs must include the NAICS applicable to this solicitation document and indicate your organization’s business size status.

(b) Submission of Offers: Proposals are to be submitted to the Defense Commissary Agency (DeCA), Supply/Equipment Acquisition Division DeCA/LEAE, ATTN: Pamela Jackson, Contract Specialist, 1300 E Avenue, Fort Lee, Virginia 23801-1800. You may send to the fax number: 804-734-8009 (Press pause button 2 times) then 78767 or email to pamela.jackson@deca.mil. The complete proposal with authorized representative’s signature must be received by the closing date and time annotated within this solicitation.

Failure by the offeror to submit all of the requirements may be cause for the proposal to be rejected with no further consideration given.

(b)(2) By submission of a proposal: Offeror acknowledges the requirement to register in Wide Area Workflow (WAWF) prior to award. The successful awardee will be required to submit “combo invoices” in WAWF to facilitate the payment process. For more information on WAWF, please log in to https://wawf.eb.mil/. Offerors are encouraged to take the Web Based Training on the WAWF site if this is the first time providing a proposal to the government.

Offerors acknowledges the requirement to register in Electronic Document Access (EDA) prior to award. The successful awardee will use this site to receive and/or obtain the basic contract and any future modifications. For more information on EDA, please log in to http://eda.ogden.disa.mil/ via https://wawf.eb.mil/.

Offerors are encouraged to review the Training Material on the EDA site if this is the first time providing a proposal.

Offerors acknowledges the requirement to register in myInvoice prior to award. The successful awardee can use this site to review payment status for invoices. For more information on myInvoice, please log in to https://myinvoice.csd.disa.mil/ via https://wawf.eb.mil/. Offerors are encouraged to review the Instructions on the myInvoice site if this is the first time providing a proposal to the government.

(b)(4) Technical acceptability: Offerors shall submit a separate technical proposal, including attachments. It is imperative that your written technical proposal explicitly addresses all of the evaluation factors and sub-factors set forth under Technical Capability below. Each question should be addressed separately. The narrative must be written in a clear, concise fashion, describing precisely HOW the offeror proposes to perform the requirements. If you plan on subcontracting, provide information on your subcontractor(s) in each narrative. Please keep in mind the Limitations on Subcontracting as stated in FAR 52.219-14 when applicable.

Offerors are encouraged to arrange site visits to obtain detailed information regarding the equipment shown in the equipment list in the PWS. Arrangements should be made with the store director at each location. Store addresses and contact information can be found at http://www.commissaries.com/store_locator.cfm.

Technical specifications for the equipment covered by this requirement can be found on the Automated Commercial Equipment Description (ACED) website. Please reference the complete Commercial Equipment Description (CED) of the requested items at www.commissaries.com. Use the following instructions to navigate the website:

(1) Go to: www.commissaries.com

(2) To “About Us”

(3) To “Business with DECA”

(4) To “Equipment”

(5) To “Automated Commissary Equipment Descriptions”

(6) To “Search CED’s”

(7) In “Search” enter the CED number and search

(8) The CED will open for viewing/printing

CED numbers, for Material Handling Equipment (MHE) covered by this requirement, can be found in the Performance Work Statement (PWS).

(b)(6) Price: Provide your best price for each line item and enter the total price for the maximum quantity for each line item. Enter all pricing for the base and option years. Do not price parts CLINs. We will use a predetermined amount as a place holder for systems purposes once the contract is awarded. The vendor will be paid for actual costs for materials as evidenced by supplier invoice for direct materials and supplies used to accomplish preventive maintenance and repair services supported by a copy attached to the invoice in Wide Area Workflow (WAWF).

Enterprise Wide Contractor Manpower Reporting (eCMRA) - Offerors should include the cost as part of your overall pricing submitted for base and option years.

(b)(8) Offerors must have certifications updated for the System for Award Management (SAM) at https://www.sam.gov/portal/public/SAM/. SAM certifications must include the respective NAICS code found within the solicitation. The offeror only needs to complete paragraph (b) of FAR 52.212-3 and submit with their proposal if in SAM, if not in SAM then the offeror must complete FAR 52.212-3 in its entirety.

By submission of a proposal, the offeror acknowledges the requirement that a prospective awardee shall be registered in the SAM database prior to award, during performance, and through final payment of any contract resulting from this solicitation. If the Offeror does not become registered in the SAM database in the time prescribed by the Contracting Officer, the Contracting Officer will proceed to award to the next otherwise successful registered Offeror. (refer to clause 52.204-7 System for Award Management (SAM) (JUL 2013))

(b)(10) Past Performance: Submit at least five (5) references from companies that you have conducted business with for services that are similar to those listed in this solicitation within the last three (3) years. You should notify the references that we will be contacting them to complete past performance surveys and that they should respond promptly. Include the following information for each reference:

(1) Name of Company

(2) Point of Contact Name and Title

(3) Phone Number/Email Address

(4) Facsimile Number

(5) Email Address

(6) Description of Services Provided

The references will be asked to provide information on your company’s past performance with regard to timeliness of service, repair history, and customer service/business relations. Any other past performance information available will also be considered. Please do not submit past performance references from DeCA Commissaries or DeCA HQ. DeCA will obtain past performance information from the commissaries and HQ. Past performance references are due 7 days prior to the closing date of the solicitation.

(c) Period for acceptance of offerors: 90 days.

EVALUATION OF OFFERS

ADDENDUM TO FAR 52.212-2

EVALUATION – COMMERCIAL ITEMS

The Government will make award to the Lowest Price Technically Acceptable (LPTA) offeror(s), in accordance with FAR 15.101-2. The evaluation criteria consist of three (3) evaluation factors: Technical, Past Performance and Price. To receive consideration for award, a rating of “Acceptable” must be achieved for the Technical factor and rating of “Acceptable” for the Past Performance factor. For each proposal found to be eligible for award, price will become the determining factor for making the award.

The LPTA process is appropriate when best value is expected to result from selection of the technically acceptable proposal with the lowest evaluated price. The LPTA process does not permit tradeoffs between price and non-price factors (FAR 15.101-2).

· Evaluation factors and sub-factors shall be the primary determinant of the detailed information requested in the solicitation’s instructions to offerors.

· If sub-factors are used, they are to be evaluated separately.

· Factors and sub-factors shall be evaluated on an acceptable or unacceptable basis.

· All LPTA shall evaluate cost/price and acceptability of the product/service.

1. EVALUATION FACTORS: Offerors proposals will be evaluated against the following factors:

Factor 1 – Technical Acceptability of Service

Factor 2 – Past Performance Sub-factor 2.1 – Service Timeliness Sub-factor 2.2 – Repair History Sub-factor 2.3 – Customer Satisfaction Factor 3 – Cost/Price

1.1 Factor 1: Technical Acceptability of Service

Submission Requirement:

Sub-factor 1.1: Performance Proposal

1. Offeror must provide a brief narrative, not to exceed 3 pages that demonstrate the offerors ability to provide the services detailed in the Performance Work Statement (PWS) and Preventive Maintenance (PM) task list. The narrative must be written in a clear, concise method, describing precisely how the offeror proposes to perform the requirements.

Minimum Requirement: Offeror must provide a brief narrative explaining how they will perform the standards prescribed in section 3 of the PWS.

Sub-factor 1.2: Technician Experience

2. Offeror must explain how service technicians have a sound mechanical aptitude, ability and extensive working knowledge of troubleshooting, diagnosing and repairing the equipment listed in the PWS section 1.2 paragraph E.

Minimum Requirement: Offeror possesses evidence that service technicians have the training or experience to perform repair(s) of equipment listed in PWS section 1.2 paragraph E.

Technical Acceptability: Technical factors and sub-factors that match the specific evaluation criteria for the RFP and assess whether the offeror’s proposal will satisfy the Government’s minimum requirements. Technical acceptability will be based on a scale of acceptable or unacceptable.

Technical Acceptable / Unacceptable Ratings All factors and sub-factors must receive an “acceptable” rating in order to be considered for award

1.2 Factor 2: Past Performance

Submission Requirement:

The contractor is required to submit at least five (5) references from companies that they have conducted business with for services that are similar to those listed in this solicitation within the last three (3) years. Do NOT submit references from DeCA Commissaries or Headquarters, as that data will already be included in the Past Performance Information Retrieval System (PPIRS).

Past performance will be rated on an acceptable or unacceptable basis. A past performance questionnaire with the following questions will be submitted to the references provided.

Sub-factor 2.1: Service Timeliness

1. How is this offeror rated regarding their timeliness in responding and completing work/repair requests?

2. Do reports/surveys indicate that the offeror is responsive regarding customer’s questions or additional information concerning work performed?

Sub-factor 2.2: Repair History

1. What is this company’s success rate of completing work/repair request on first time visits?

Sub-factor 2.3: Customer Satisfaction

1. How did the offeror rate in overall business relations and customer satisfaction?

2. Do reports/surveys indicate that company would select this offeror again if they were given the opportunity?

Past Performance evaluation results in an assessment of the offeror’s probability of meeting the solicitation requirements. The past performance evaluation considers each offeror’s demonstrated recent and relevant record of performance in supplying products and services that meet the contract’s requirements.

Past Performance Acceptable / Unacceptable Ratings

1.3 Factor 3: Cost/Price

Submission Requirement:

Each offer must submit a fixed price for preventative maintenance services for each equipment category. The contractor must also submit fixed labor rate for repairs.

Each offeror must submit:

· Time – a fixed hourly labor rate for repairs (eCMRA – Offerors should include the cost as part of your overall pricing submitted for base and option years)

· Materials – This is not a priced CLIN, it is a predetermined amount where DeCA will pay actual costs for materials as evidenced by supplier invoice for direct materials and supplies used to accomplish repair services.

· PM – a firm-fixed price for preventative maintenance services for each equipment category

· Trip Charge – a firm-fixed price for a round trip from Contractor’s business to commissary and return. The number of estimated trips is for evaluation purposes only and are not to be construed as guaranteed quantities.

Evaluation criteria

Materials

= Predetermined by DeCA

The above process will determine the total evaluated price per year for one location. The sum of the total evaluated price for the base and all option years for all locations will determine the total value for each proposal.

Award will be made to the responsible offeror(s) whose offer, conforming to the solicitation, provides the Lowest Price Technically Acceptable offer.

The Government reserves the right to award without discussions. Only one award is possible.

TERMS & CONDITIONS

ADDENDUM TO FAR 52.212-4

TERMS AND CONDITIONS - COMMERCIAL ITEMS

The following paragraphs have been changed/added to FAR 52.212-4 Terms and Conditions – Commercial Items.

(c) Changes: Administrative Modifications-

The government may issue unilateral written modifications that do not affect the substantive rights of the parties. Examples of administrative modifications are corrections in the payment office address or changes to the accounting and appropriation data. Contract modifications will be issued and accessed through the Electronic Document Access System (EDA) http://eda.ogden.disa.mil via Wide Area Work Flow (WAWF) https://wawf.eb.mil/. Contractors must complete the on-line registration available at the website in order to retrieve documents displayed there.

(g) Invoice: Procedures-

All invoices shall be submitted electronically to DFAS Columbus via https://wawf.eb.mil/ in accordance with DFARS clause 252.232-7003, Electronic Submission of Payment Requests and Receiving Reports (MAR 2008). The contract will require the type of invoice to be used as “Invoice and Receiving Report (COMBO)”. Separate invoices shall be created for each location and service call.

The contractor must access the WAWF Vendor Tools on the DFAS website and complete the requirements to obtain an active WAWF account. This will allow the contractors to submit invoices via WAWF so that payments can be processed electronically through EFT.

(i) Payment: Procedures-

Contract payments will be processed electronically via EFT through the Defense Finance and Accounting Service (DFAS). Prior to DFAS releasing any contract payment, the contractor must submit a proper invoice using Wide Area Work Flow (WAWF) electronic commerce. After a proper invoice is received, a Government representative will acknowledge acceptance and receipt. After all items are properly submitted, the contract payment will be processed via DFAS electronically.

Payment status can be obtained by checking the Misc Info Tab on your invoice in WAWF and on the MyInvoice link or at https://myinvoice.csd.disa.mil/index.html via https://wawf.eb.mil/.

Payment Inquiries: Payment questions can be addressed by calling DFAS – Columbus, OH Customer Service at 800-756-4571, Opt 2, Opt 2.

If you need technical assistance on WAWF, contact: Ogden Help Desk, 866-618-5988, Opt 2, Opt 3

For additional WAWF information, see clause 252.232-7003, ELECTRONIC SUBMISSION OF PAYMENT REQUESTS AND RECEIVING REPORTS (MAR 2008).

(q) Other Compliances: Labor Poster Information-

Clause at 52.222-41, Service Contract Act of 1965, as amended, is applicable to the services performed under this contract. The contractor is responsible for obtaining and posting the following publications available at http://www.dol.gov/compliance/topics/posters.htm

1. Employee Rights on Government Contracts (WHD Publication 1313)

2. Employee Rights under Fair Labor Standards Act (WHD Publication 1088)

3. Equal Employment Opportunity is the Law (OFCCP 1420)

If you are unable to obtain a copy of the applicable posters at the above web site, please contact the Contract Administrator identified on page one of this award document.

Be advised that this contract(s) will be posted on http://www.commissaries.com/business/contracting.cfm at two distinct points during the procurement cycle:

1. RECENT CONTRACT AWARDS - The first posting will take place immediately after the contract is awarded and will contain only the base year pricing.

2. HISTORICAL PRICING – The second posting will take place when it is time for re-solicitation of an existing contract and will contain all CLINs and Sub-CLINs prices of the base period and all exercised options of the contract which is about to expire and is being re-solicited.

PERIODS OF PERFORMANCE:

EQUIPMENT TASK LIST

PM CHECKLIST

Change brake fluid annually (TO BE PERFORMED DURING THE FIRST "SEMI-ANNUAL" PREVENTIVE MAINTENANCE (PM) W/I 30 DAYS OF EACH PERIOD OF PERFORMANCE.

change hydraulic oil annually (TO BE PERFORMED DURING THE FIRST "SEMI-ANNUAL" PREVENTIVE MAINTENANCE (PM) W/I 30 DAYS OF EACH PERIOD OF PERFORMANCE.

change brake fluid annually (TO BE PERFORMED DURING THE FIRST "SEMI-ANNUAL" PREVENTIVE MAINTENANCE (PM) W/I 30 DAYS OF EACH PERIOD OF PERFORMANCE.

change gear oil annually (TO BE PERFORMED DURING THE FIRST "SEMI-ANNUAL" PREVENTIVE MAINTENANCE (PM) W/I 30 DAYS OF EACH PERIOD OF PERFORMANCE.

change hydraulic oil level annually (TO BE PERFORMED DURING THE FIRST "SEMI-ANNUAL" PREVENTIVE MAINTENANCE (PM) W/I 30 DAYS OF EACH PERIOD OF PERFORMANCE.

change oil annually (TO BE PERFORMED DURING THE FIRST "SEMI-ANNUAL" PREVENTIVE MAINTENANCE (PM) W/I 30 DAYS OF EACH PERIOD OF PERFORMANCE.

clean and repack bearings annually (TO BE PERFORMED DURING THE FIRST "SEMI-ANNUAL" PREVENTIVE MAINTENANCE (PM) W/I 30 DAYS OF EACH PERIOD OF PERFORMANCE.

change hydraulic oil annually (TO BE PERFORMED DURING THE FIRST "SEMI-ANNUAL" PREVENTIVE MAINTENANCE (PM) W/I 30 DAYS OF EACH PERIOD OF PERFORMANCE.

change oil annually (TO BE PERFORMED DURING THE FIRST "SEMI-ANNUAL" PREVENTIVE MAINTENANCE (PM) W/I 30 DAYS OF EACH PERIOD OF PERFORMANCE.

clean and repack bearings annually (TO BE PERFORMED DURING THE FIRST "SEMI-ANNUAL" PREVENTIVE MAINTENANCE (PM) W/I 30 DAYS OF EACH PERIOD OF PERFORMANCE.

change hydraulic oil annually (TO BE PERFORMED DURING THE FIRST "SEMI-ANNUAL" PREVENTIVE MAINTENANCE (PM) W/I 30 DAYS OF EACH PERIOD OF PERFORMANCE.

change brake fluid annually (TO BE PERFORMED DURING THE FIRST "SEMI-ANNUAL" PREVENTIVE MAINTENANCE (PM) W/I 30 DAYS OF EACH PERIOD OF PERFORMANCE.

change hydraulic oil level annually (TO BE PERFORMED DURING THE FIRST "SEMI-ANNUAL" PREVENTIVE MAINTENANCE (PM) W/I 30 DAYS OF EACH PERIOD OF PERFORMANCE.

Change oil annually (TO BE PERFORMED DURING THE FIRST "SEMI-ANNUAL" PREVENTIVE MAINTENANCE (PM) W/I 30 DAYS OF EACH PERIOD OF PERFORMANCE.

replace oil and filter annually (TO BE PERFORMED DURING THE FIRST "SEMI-ANNUAL" PREVENTIVE MAINTENANCE (PM) W/I 30 DAYS OF EACH PERFORMANCE PERIOD.

Change brake fluid annually necessary (TO BE PERFORMED DURING THE FIRST "SEMI-ANNUAL" PREVENTIVE MAINTENANCE (PM) W/I 30 DAYS OF EACH PERIOD OF PERFORMANCE.

change hydraulic oil level annually necessary (TO BE PERFORMED DURING THE FIRST "SEMI-ANNUAL" PREVENTIVE MAINTENANCE (PM) W/I 30 DAYS OF EACH PERIOD OF PERFORMANCE.

with engine oil if necessary

EQUIPMENT LIST

PWS

Performance Work Statement (PWS)

Maintenance and Repair of Material Handling Equipment (MHE)

1 Introduction Maintenance and Repair of Material Handling Equipment (MHE) at various Defense Commissary Agency (DeCA) locations.

1.1 Scope

Provide Preventive Maintenance (PM) and unscheduled repair of MHE, as identified, located at DeCA commissaries and/or Central Distribution Centers (CDC).

1.2 Definitions

A. Contractor: The party to a contract who is responsible for providing the contracted services.

B. Material(s)/Part(s): Includes all items which enable the equipment listed to operate in accordance with (IAW) manufacturer's recommendations. Such items may include but are not limited to: batteries, filters, belts, hoses, tires, and various fluids. Fuel, of any type, is not provided via this maintenance contract. Replacement material(s) shall be OEM compliant, new out of the box. Any part or material which individually costs five dollars ($5.00) or less shall be absorbed in the contractor’s overhead; regardless of quantity purchased or used.

C. Trip charge shall be defined as the round trip travel needed to complete a service call, for repairs only, from the home office or service center, whichever is closest to the commissary, and return to the home office or service center. Contractor may bill for a trip charge for calls made by the stores for estimates that do not ultimately result in a repair. Trip charges shall be firm fixed price and do not apply to PM services.

D. Preventive Maintenance: PM’s shall be included and billed as repairs including hourly labor charge and parts.

E. Material Handling Equipment: For coverage purposes this PWS will cover the following types of equipment:

Repair and PM:

· Pallet Jack, Electric Walkie, 5000 lb. Capacity, DeCA CED # 1R05-A

· Pallet Jack, Electric Walkie Stacker, 3000 Lb Capacity DeCA CED # 1R05-B

· Forklift, Electric, Sit-Down, Low Profile DeCA CED # 1R06

· Narrow Aisle, Reach and Tier DeCA CED # 1R07

· Pallet Jack, Electric Walkie-Rider, 6000 Lb Capacity DeCA CED # 1R08

· Forklift, Sit-Down, Propane DeCA CED # 1R12-A

· Forklift, Sit-Down, Gasoline DeCA CED # 1R12-B

· Order Picker / Stock Selector, 3000 Lb Capacity, DeCA CED # 1R13

Repair Only:

· Battery Charger, 24 Volt, DeCA CED # 1R01

· Battery Charger, 36 Volt, DeCA CED # 1R04

Not all equipment types listed will be at each location. Only quantities listed for each store are covered by the contract.

1.3 Key Government Positions

A. Contracting Officer (KO): An individual with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings. The term includes certain authorized representatives of the contracting officer acting within the limits of their authority as delegated by the contracting officer.

The KO for this contract is: Dessie L. Mills Phone: 804-734-8000 x48511 Email: dessie.mills@deca.mil

B. Contracting Officer's Representative (COR): An individual designated and authorized in writing by the contracting officer to perform specific technical or administrative functions. When the term COR is used elsewhere in this contract, it means the COR as designated by the Contracting Officer.

C. Store Director (SD): An individual responsible for overall commissary operations. When the term SD is used elsewhere in this contract, it means the SD personally or the Acting SD.

D. Supply Management Specialist (SMS): An individual responsible for administrative work primarily concerned with analyzing, developing, evaluating, or promoting improvements in the policies, plans, methods, procedures, systems, or techniques of a maintenance program.

The Headquarter (HQ) SMS for this contract may be contacted at:

DeCA HQ Equipment Maintenance Team, EquipmentMaintenanceTeamMembers@deca.mil

2. General Requirements Contractor shall provide all labor, supervision, equipment, tools, materials, parts, transportation of employees, permits and other necessary items to perform the various services as identified in this PWS. The contractor shall have access to technical manuals required to perform the services as stated in this PWS.

At time of award and throughout the duration of this contract, the Contractor shall assure that Contractor personnel completely understand the requirements of this PWS. Service technicians should have a sound mechanical aptitude, ability, and an extensive working knowledge of troubleshooting, diagnosis, and repair of the equipment included in this PWS, to include various attachments and the following systems:

Electronic Control Panels/Computer boards

2.1 Non-Personal Services

The Government shall neither supervise Contractor employees nor control the method by which the Contractor performs the required tasks. Under no circumstances shall the Government assign tasks to, or prepare work schedules for, individual Contractor employees. It shall be the responsibility of the Contractor to manage its employees and to guard against any actions that are of the nature of personal services, or give the perception of personal services. If the Contractor believes that any actions constitute, or are perceived to constitute personal services, it shall be the Contractor's responsibility to notify the KO immediately.

2.2 Management

The Contractor shall work to integrate and coordinate all activities needed to execute the requirements of this PWS with the SD and/or the COR, and with headquarter personnel (SMS) as referenced in section 3. The Contractor shall manage the timeliness, completeness, and problem identification of all equipment issues. The Contractor shall provide corrective action plans, submit quotes, monitor timely identification of issues, and the management of subcontractors if required. The Contractor shall seek to ensure customer satisfaction at all times and present a professional and ethical business behavior.

2.3 Contract Administration and Management

The following subsections specify requirements for contract, management and personnel administration.

2.3.1 Contract Management

The Contractor shall establish clear organizational lines of authority and responsibility to ensure effective management of the resources assigned to the requirement. The Contractor must maintain continuity between the support operations at corresponding DeCA locations, the headquarter level and the Contractor's corporate offices.

2.3.2 Contract Administration

The Contractor shall establish processes and assign appropriate personnel resources to effectively administer the requirements of this contract. The Contractor shall respond to Government requests for contractual actions with-in the time constraints as dictated in section 3. The Contractor shall have a single point of contact (POC) identified between the Government and Contractor assigned to support this contract. This POC shall be provided to the COR within 10 days of contract award. The Contractor shall assign/direct the work effort, maintaining proper and accurate time keeping records of personnel assigned to work on this requirement. The contractor's POC shall sign in and out of the visitor log and notify the COR for surveillance prior to performing service and after completing service. The Contractor shall ensure DeCA email addresses are in their address book to prevent any loss or delay in communications.

2.4 Subcontract Management

The Contractor shall be responsible and accountable for subcontractor performance on this requirement. The prime Contractor will manage work distribution to ensure there are no Organizational Conflict of Interest (OCI) considerations.

2.5 Contractor Personnel

The following subsections specify requirements for contract, management and personnel administration.

2.5.1 Personnel Training

The Contractor shall accomplish the assigned work by qualified personnel with appropriate combinations of education, training, and experience.

2.5.2 Consumption or Use of Government Property

The Contractor shall not permit Contractor personnel to consume or use Government-owned resale items or any Government-owned equipment or supplies that are not specifically provided for Contractor use under this contract.

2.5.3 Use of Alcoholic Beverages/Drugs

The Contractor shall not permit Contractor employees to work under the influence of alcoholic beverages, cannabis, illegal drugs, or controlled substances. Contractor personnel are prohibited from using alcoholic beverages, cannabis, illegal drugs, or controlled substances while on duty.

2.5.4 Removal of Employees for Cause

The contractor shall immediately bar a contractor employee(s) for the following actions: deliberate destruction or mishandling of government, patron or vendor property; theft; use of alcoholic beverages; cannabis, illegal drugs or use of controlled substances; performance of work in other than a skillful manner; displaying disruptive/unacceptable behavior (e.g., abusive, demeaning, foul or threatening language and/or fighting) and willful violations of safety standards by contractor personnel. Removal of any employees for such cause shall not constitute a valid basis for non-performance of contract services or a claim for additional compensation. The contractor shall provide written notification to the KO regarding this action.

2.5.5 Installation Access

The contractor shall be responsible for obtaining installation access as required for all contractor employees authorized to work at the site specifically for this contract. Any government furnished identification shall be returned to the government when the contractor employee no longer works for the contractor at this installation or at the end of the contract, whichever comes first. Military, retired or dependent identification cards are not authorized for use as a means to access the base for performance on this contract. Additionally, see Federal Acquisition Regulation (FAR) Clause 52.204-9.

2.5.5.1 Denial of Installation Access

Contractor employees may be denied access to the military installation by the installation law enforcement officials if it is determined that such entry may be contrary to good order, discipline or the security of the installation. The installation may bar Contractor employees from entering the military installation under the provisions of Title 18, United States Code Section 1382.

2.5.5.2 Motor Vehicle Registration

Prior to commencing work Contractor employees shall register their vehicles IAW the installation motor vehicle registration regulations.

2.5.6 Parking

The Contractor employees shall park only in areas designated by the SD or COR.

2.5.7 Shopping Privileges

Contractor employees who are authorized to make purchases in commissaries shall show appropriate identification before purchasing commissary items and shall immediately remove the item(s) purchased from the commissary through the main exit door. Contractor employees with commissary privileges shall shop in the commissary only when they are off duty. Contractor personnel with commissary privileges shall not purchase merchandise for consumption by other personnel or organizations not authorized to shop in the commissary.

2.5.8 Identification of Contractor Personnel

Contractor personnel shall be easily recognized by wearing distinctive clothing bearing the name of the company and/or company identification.