Attachment_3_-_QASP.docx

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

1. Contract Title: Defense Information Systems Agency (DISA) Headquarters Security Guard and Administrative Services.

2. Work Requirements:

· Task 1 - Onsite Security Manager/Site Project Manager

· Task 2 - Captain of the Guard

· Task 3 - Guard Services

· Task 4 - Security Operations Center

· Task 5 - Security Support Center

· Task 6 - DISA Visit Approval Center

· Task 7 - Physical Security Specialists

· Task 8 - Quality Control Plan

3. Primary Method of Surveillance: In accordance with the SOW, a random sampling of all tasks will be conducted using the criteria in Table 1.

4. Scope of Performance: This effort is envisioned to provide properly cleared personnel; reliable physical protection and administrative security services; and management expertise to ensure a smooth, efficient operation.

5. Performance Standards: Performance occurs with no required re-performance at least 80% of the time. Problems that occur are minor and are resolved in a satisfactory manner. Materials contain required information and are delivered on time at least 90% of the time. Revisions that occur are minor and are resolved in a satisfactory manner.

6. Mandatory or regulatory compliance items: The contractor will provide initial proof of compliance with regulatory and compliance items contained in the contract. The Contracting Officer’s Representative (COR) and the contracting officer (KO) will evaluate the initial submission. The COR and KO will conduct ad hoc reviews of the contractor’s compliance throughout the remainder of the contract. The contractor will monitor compliance as required by FAR 52.222-50, Combating Trafficking in Persons, and report any issues to the KO.

7. Acceptable Quality Level (AQL): Due to the critical support provided by this contract, the AQL for this project is 100% manning of all security officer posts in accordance with the post assignment chart. Additional information provided in Table 1.

8. Evaluation Method: The COR will review all inspections and logs and maintain a database of the results.

9. Incentives (Positive and/or Negative): The required performance standards and/or quality levels are included in the SOW and in this section. If the contractor meets the required service or performance level, it will be paid the monthly amount agreed on in the contract. Failure to meet the required service or performance level will result in a deduction from the monthly amount. Also, in accordance with FAR 52.246-4, if any of the services do not conform to contract requirements, the ordering activity may require the contractor to perform the services again in conformity with contract requirements, at no increase in contract amount. When the defects in services cannot be corrected by reperformance, or the contractor fails to promptly perform the services again, the ordering activity may by contract or otherwise, perform the services and charge to the contractor any cost incurred.

Table 1:

SOC Performance Evaluation Criteria

Lenel System Proficiency

Pass – All skill sets are met

Fail – One or more skill sets are not met

Milestone Proficiency

Pass – All skill sets are met

Fail – One or more skill sets are not met

Daily Log Documentation Alarm Monitors capturing all required info in Daily Logs

Review three Daily Logs per month Pass – Less than three errors are identified

Fail – More than three errors are identified

SCIF Open/Close Documentation Confirm that alarm monitors are properly documenting open/close in Lenel System and Daily Logs

Review daily SCIF open/close documentation twice per month Pass – 100% accuracy

Fail – Less than 100% accuracy

Emergency Response Alarm monitors adequately perform emergency drills

Visual Observation twice per month and as emergencies occur

Pass – 100% accuracy

Fail – Less than 100% accuracy

Appearance

Contract Standards

Fail – More than one infraction per month or repeated infraction

Professionalism

Customer Interaction

Post Area Inspection

Contract Standards

Fail – Less than contract requirement of 95% accuracy rate

Guard Tour Proficiency

Proper performance of Guard Tours

Two day Lenel System Audit, performed twice per month Pass – 98% of all tours are completed and all sites are visited

Fail – Less than 98% of all tours are completed and all sites are visited

Enclosure 6, Page 1 of 2 Pages 17Jul2013/Version 2

Page 1 of 1 Pages