RFP Attach 10 - QASP_v5 14 Sep 12 50 hours.docx

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

1. Defense Research Engineering Network (DREN III) Contract

2. Work Requirements:

· Task 4 - Install, Modify, Terminate, and Restore SDPs.

· Task 5 - Install, Modify, Terminate, and Restore Gateway Functions.

· Task 6 - Disaster Recovery and Contingency.

· Task 7 - Data Transfer Requirements.

· Task 8 - SDP Characteristics.

· Task 9 - SDP Functional Requirements.

· Task 10 - Contractor Verification of Services.

· Task 11 - Local Connectivity from SDP Sites to Secondary Sites.

· Task 12 - Ethernet and VLAN Services.

· Task 13 - Internet Protocol Service.

· Task 14 - Optical Services.

· Task 15 - Evolution of Existing Services.

· Task 16 - Contractor Simulation Environments and Test Labs.

· Task 17 - Network Management.

· Task 18 - Performance Management.

· Task 19 - Configuration Management.

· Task 20 - Network Management Reporting.

· Task 21 - Network Visibility and Customer Tool Sets.

· Task 22 - Domain Name Service.

· Task 23 - Customer Care.

· Task 24 - Service and Problem Management.

· Task 25 - Customer Care Data and Reports.

· Task 26 - Accounting Management.

· Task 27 - Customer Support and Instructional Services.

· Task 28 - Contract Phase Out.

· Task 29 - Phase Out.

3. Primary Methods of Surveillance:

Random Sampling: For the past ten years, the DOD HPCMP has developed and operated the DREN Active Measurement Program (DAMP). DAMP is a collection of high performance Linux servers running various open source and internally developed tools for measuring network performance. Both real time and long term archival data on latency, packet loss, throughput, and utilization are collected. This data is used by the Government to verify the latency and throughput requirements of the network and has been compared to similar data collected by the network provider to verify accuracy. The DAMPs also serve as performance measurement points for end users, and are vital to the identification and debugging of network performance problems.

4. Scope of Performance:

The contractor shall provide all labor, management, supervision, supplies, materials, equipment, and tools, not otherwise provided as Government furnished property (GFP) to perform the non-personal services required to acquire state of the art Wide Area Networking (WAN) services to support the Department of Defense (DoD) Defense Research Engineering Network (DREN) High Performance Computing Modernization Program (HPCMP). Current DREN networking capability is being provided under the DREN telecommunications services contract administered by the Defense Information Technology Contracting Organization (DITCO). This procurement will enable continuation of the DREN network capability under a follow-on contract.

SERVICE LOCATIONS AND DUTY HOURS. The contractor shall provide WAN services at locations specified in Attachment B of the Performance Work Statement on a 24 hour seven (7) day a week basis. Other locations may be specified in Task Orders as necessary.

5. Performance Standards:

6.1.4 Subtask 4.

Progress Reporting

6.1.5 Subtask 5.

Support for the DREN Configuration Control Board (CCB)

6.1.7 Subtask 7.

Operational and Management reviews

6.1.8 Subtask 8.

Annual Planning and Design Review

6.1.9 Subtask 9.

Annual DREN Networking and Security Conference

6.2 Task 2

Transition

6.4.2 Subtask 2.

Acceptance Test Plan.

6.4.3 Subtask 3.

SDP Modification.

6.4.5 Subtask 5.

Termination/ Restoration

6.5 Task 5.

Install, Modify, Terminate, and Restore Gateway Functions

6.6 Task 6.

Disaster Recovery and Contingency

6.8 Task 8.

SDP Characteristics

6.9 Task 9.SDP Functional Requirements

6.9.1 Subtask 1. SDP and Service Availability Requirements

6.15 Task 15. Evolution of Existing Services

6.17 Task 17. Network Management

21,22

6.23 Task 23. Customer Care

6.26 Task 26.

Accounting Management

6.27 Task 27.

Customer Support and Instructional Services

6.28 Task 28.

Contract Phase Out

12.10 Certification and Accreditation (C&A) Support

12.13.4 Security Incident Reporting.

12.13.5 Security Vulnerabilities.

12.13.6 Security Audit Reporting.

12.13.7 Continuity of Operations.

Plans and procedures will be submitted in a timely manner.

6. Acceptable Quality Level (AQL):

The AQL for this project is 99.9% due to the critical support provided by DREN operations.

7. Evaluation Method:

The Task Monitor (TM) will document the time of verbal notification to the contractor. The TM will document the official time and date of notification on the Maintenance Call Record. The TM will review self-diagnostic systems logs, conduct a comparison with actual maintenance performance and otherwise verify and validate contractor performance. The contractor shall enter in the record the official time the system is restored to full operational status. The TM will confirm the date and time of problem resolution in the record.

8. Incentives (Positive and/or Negative)

This is a fixed price contract. No positive incentives are applicable to this requirement. Due to the nature of this requirement, performance standards are sufficiently high that positive incentives are impractical.

Penalties will take the form of held payment of IPC Phase 1 sites if the Government determines phase 1 initial performance test and associated test reports to be unacceptable .

Penalties in the form of outage credits will apply to the monthly recurring costs if a Service Delivery Point does not meet availability requirements or overall network availability falls below 0.999 (99.9%). The methodologies used to apply these credits are detailed in PWS sub-sections 6.9.1.3 and 6.9.4.2.

Attachment 10, QASP Page 1 of 7 Pages

Attachment 10, QASP Page 2 of 7 Pages