H9821018R0008.pdf

SEE ADDENDUM

(No Collect Calls)

H9821018R0008 02-Apr-2018

b. TELEPHONE NUMBER

(571) 372-1941

8. OFFER DUE DATE/LOCAL TIME

10:00 AM 02 May 2018

5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 2/2012)

Prescribed by GSA – FAR (48 CFR) 53.212

(TYPE OR PRINT)

(SIGNATURE OF CONTRACTING OFFICER)

ADDENDA X ARE

26. TOTAL AWARD AMOUNT (For Gov t. Use Only )

23.

CODE 10. THIS ACQUISITION IS

SUCH ADDRESS IN OFFER

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT

BELOW IS CHECKED

TELEPHONE NO.

H982109. ISSUED BY

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a. UNLESS BLOCK

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

NATHAN SHUMWAY

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER

(TYPE OR PRINT)

30b. NAME AND TITLE OF SIGNER 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a.UNITED STATES OF AMERICA

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1. 52.212-4. FAR 52.212-3. 52.212-5 ARE ATTACHED.X

25. ACCOUNTING AND APPROPRIATION DATA

1. REQUISITION NUMBER

20.

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED.

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, AND 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

. YOUR OFFER ON SOLICITATION

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

% FOR:SET ASIDE:UNRESTRICTED OR X

SMALL BUSINESSX

17a.CONTRACTOR/ CODE FACILITY

OFFEROR CODE

DEFENSE HUMAN RESOURCES ACTIVITY

4800 MARK CENTER DRIVE,

SUITE 06J25-01

ALEXANDRIA VA 22350-4000

18a. PAYMENT WILL BE MADE BY CODE

RATED ORDER UNDER

DPAS (15 CFR 700)

13a. THIS CONTRACT IS A

13b. RATING

CODE15. DELIVER TO CODE 16. ADMINISTERED BY

SEE SCHEDULE

12. DISCOUNT TERMS11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

14. METHOD OF SOLICITATION

RFQ IFB RFPX

FAX:

TEL: SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

8(A)

HUBZONE SMALL

BUSINESS

SIZE STANDARD:

$11,000,000

NAICS:

611430

X

OFFER DATED

29. AWARD OF CONTRACT: REF.

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

EMAIL:

TEL:

31c. DATE SIGNED

SEE SCHEDULE

SCHEDULE OF SUPPLIES/ SERVICESITEM NO. QUANTITY UNIT UNIT PRICE AMOUNT

24.22.21.19.

WOMEN-OWNED SMALL BUSINESS (WOSB)

ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

(CONTINUED)

PAGE 2 OF57

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: ______________________________________________________

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f . TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

37. CHECK NUMBER

FINALPARTIALCOMPLETE

36. PAYMENT35. AMOUNT VERIFIED

CORRECT FOR

34. VOUCHER NUMBER

FINAL

33. SHIP NUMBER

PARTIAL

38. S/R ACCOUNT NUMBER 39. S/R VOUCHER NUMBER 40. PAID BY

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT

41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42a. RECEIVED BY (Print)

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV. 2/2012) BACK

Prescribed by GSA – FAR (48 CFR) 53.212

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

SEE SCHEDULE

20.

SCHEDULE OF SUPPLIES/ SERVICES

21.

QUANTITY UNIT

22. 23.

UNIT PRICE

24.

AMOUNT

19.

ITEM NO.

H9821018R0008

Section SF 1449 - CONTINUATION SHEET

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0001 12 Months Virtual Cultural Awareness Trainer

FFP

FOB: Destination

NET AMT

0002 1 Each OPTION Hover Text Add-on (Optional CLIN)

FFP

Hover Text add-on IAW PWS 4.12.

0003 1 Each OPTION Inc. a Lightbox feature (Optional CLIN)

FFP

Incorporate a lightbox feature IAW PWS 4.13.

0004 1 Each OPTION Incorporate a Slide show (Optional CLIN)

FFP

Incorporate a Slide Show option IAW 4.14.

Travel- DO NOT PROPOSE

COST

A Not-to-Exceed Amount will be incorporated at the time of contract award.

ESTIMATED COST

1001 12 Months OPTION Virtual Cultural Awareness Trainer

1002 1 Each OPTION Hover Text Add-on (Optional CLIN)

FFP

1003 1 Each OPTION Inc. a Lightbox feature (Optional CLIN)

FFP

1004 1 Each OPTION Incorporate a Slide show (Optional CLIN)

FFP

OPTION Travel- DO NOT PROPOSE

COST

2001 12 Months OPTION Virtual Cultural Awareness Trainer

OPTION Hover Text Add-on (Optional CLIN)

FFP

OPTION Inc. a Lightbox feature (Optional CLIN)

FFP

2004 1 Each OPTION Incorporate a Slide show (Optional CLIN)

FFP

2005 Each OPTION Travel- DO NOT PROPOSE

COST

3001 12 Months OPTION Virtual Cultural Awareness Trainer

OPTION Hover Text Add-on (Optional CLIN)

FFP

3003 1 Each OPTION Inc. a Lightbox feature (Optional)

FFP

3004 1 Each OPTION Incorporate a Slide show (Optional CLIN)

FFP

OPTION Travel- DO NOT PROPOSE

COST

4001 12 Months OPTION Virtual Cultural Awareness Trainer

4002 1 Each OPTION Hover Text Add-on (Optional CLIN)

FFP

4003 1 Each OPTION Inc a Lightbox feature (Optional CLIN)

FFP

4004 1 Each OPTION Incorporate a Slide show (Optional CLIN)

FFP

OPTION Travel- DO NOT PROPOSE

COST

4006 6 Months OPTION 52.217-8 Extension

FFP

The optional six (6) month period of performance shall be priced but not included in your total price. This six month period shall be priced at 1/2 the fourth option year proposed prices. Only the base and four options will be evaluated.

ADMINISTRATIVE INFORMATION

A. DHRA Points of Contact:

Contracting Officer: TBD

4800 Mark Center Drive, Suite 03E25

Alexandria, VA 22350-1300

Telephone: TBD

Email: TBD

Contract Specialist: Nathan Shumway

Alexandria, VA 22350-1300

Telephone: (571) 372-1941

Email: James.N.Shumway.civ@mail.mil

Contracting Officer's Representative: TBD at contract award

The COR is not authorized to make any commitments or changes that will affect price, quality, quantity, delivery or any other terms and conditions of the contract. Reference DFARS clause 252.201-7000 (Contracting Officer’s

Representative).

B. ADMINISTRATION, ACCOUNTING, AND APPROPRIATION DATA

The Administration Office and Accounting & Appropriation Data will be specified at time of contract award.

Payment will be made by DFAS-Columbus.

C. CONTRACT TYPE

Contract award type shall be a Firm-Fixed Price Contract. The Period of Performance will be date of contract award through 12-months for the base period, with four 12-month option periods.

mailto:James.N.Shumway.civ@mail.mil

PERFORMANCE WORK STATEMENT

Virtual Cultural Awareness Trainer (VCAT)

1.0. INTRODUCTION

Defense Language and National Security Education Office (DLNSEO) requires a Virtual Cultural Awareness

Trainer (VCAT) in order to support the culture, region, and language training requirements of the Unified

Combatant Commands (COCOMs).

2.0. BACKGROUND

A Program Budget Decision issued 30 November 2007 created the Virtual Cultural Awareness Trainer (VCAT) as a method to strengthen language, regional expertise and cultural capabilities and to increase funding for regional and cultural development. This initiative and the increase in the FY 2009 resourcing cycle to establish cross-cultural competence training programs were catalysts to creating a web-based individual training application that meets mission requirements to support language, regional expertise, and cultural capabilities education and training for the

Total Force. The VCAT is the preferred method of the COCOMs to provide all assigned or attached personnel the proper training to meet the growing culture and language training requirements.

3.0. SCOPE

The Contractor shall provide the personnel, management and materials necessary to develop web-based, interactive, operational culture and language training courses that are available on desktop and mobile platforms and accessible through the Joint Knowledge Online (JKO) website.

4.0. REQUIREMENTS The Contractor shall:

4.1. Develop interactive, web-based, culture and language training courses for desktop computer and mobile

(android and ios) platform usage based on COCOM region, country, and mission requirements. The training courses will be accessible from the JKO training website. Enrollment and completion data will be recorded on the JKO

Learning Content Management System (LCMS).

4.2. Provide personnel with a background in sociocultural research and online course development with the acumen to conduct the required data collection and lesson development.

4.3. Interview no less than 10 individuals with verifiable culture or regional knowledge in support of data collection efforts. The persons interviewed will have experience while living or working in the country, region, or culture.

4.3.1. Make a video recording of the interviews to reinforce topics highlighted in the country lessons and mission scenarios. The interview videos will be generally edited for emphasis on various themes throughout the course.

4.3.2. Plan an interview schedule. The schedule will include description of the selected individuals, time, and venue.

4.3.3. Edit the recording and create a close caption option for every voice transmission.

4.4. Develop country lessons as Level 3 or 4 Interactive Media Instruction (IMI) in accordance with the latest version of MIL-HDBK-29612-3A, reference section 13.0, Applicable documents section of the PWS. The lessons will be voiced over by the course guide and include appropriate pictures, graphs, and charts for the area.

4.4.1. Develop country lessons to conform to Sharable Content Object Reference Model (SCORM) 2004 and

DoD Instruction 1322.26, relating to required metadata fields provided, as required by Advanced Distributed

Learning – Registry (ADL-R).

4.4.2. The country lessons will be based on COCOM requirements and developed on the framework of: an

Introduction, the People, History, Political Structure, Economic Structure, Social Structure, and Practices.

4.5. Develop mission scenarios that include a main character portraying the learner (or Player) and the other supporting characters for the scenarios are considered non-Player characters. In each of the missions, the Player

(PC) will interact with one or more non-Player characters (NPC) while attempting to achieve identified learning objectives. The characters will speak in English or the target language based on the mission scenario.

4.5.1. Design the PC and NPC to meet the requirements of each specified mission. The PC and NPC will exhibit natural movements, culturally appropriate gestures and speak with appropriate vocal inflection for that specific country/region.

4.5.2. Include one ‘interpreter’ into each mission scenario. The interpreter will translate the native language spoken by the NPCs to English for the PC and back into the native spoken language for the NPC. The interpreter will be present in all scenarios.

4.6. Conduct a Design Review at a location determined by the COR. The Design Review will outline the overall project design process, determine a more accurate timeline of development, and provide an opportunity to verify probability outcomes for the product. The meeting will allow the COR and other stakeholders, to preview and make changes to the design plan and any other course content before the production process begins. The Design

Review will be presented using a Power Point slide presentation.

4.6.1. Provide a summary report of the design review to the COR.

4.7. Include detailed instructions, after a user logs on to the course, that will clarify functionality of the JKO

LCMS, and instructions at the beginning of each lesson, that will clearly state the mission objectives.

4.7.1. Prepare and deliver a User’s Guide. The learner will have the ability to open the User’s Guide within the

VCAT; the learner will also have the ability to print the guide.

4.7.2. Provide a process that allows users to create personalized courses of instruction. After logging on to take the course, the user is able to choose a country, language, mission, and other recommended content.

4.7.3. Provide a summary of the user’s choices that depicts estimated completion times.

4.7.4. Incorporate a Pre-Test that includes a Test-Out feature. This test will be generated based upon the user’s selected course of instruction. If the user scores a 90% or better on the Pre-Test, they will receive credit for the associated lesson(s) and be sent directly to their selected mission scenario test episode. If the user fails to score a

90% on the overall Test-Out Pre-Test but receives at least a 90% on any specific topic of an individual lesson(s), the user shall receive the 90% completion for that specific topic(s) as they begin the course.

4.7.5. Provide a Post-Test to assess the user’s overall knowledge gain (or loss) from taking the course. The Post-

Test questions must be based on the lesson(s) learning objectives. The assessment results shall be stored on the JKO

LCMS.

4.8. Develop and incorporate a lesson coach as a mentor and guide throughout the course. The coach will be an avatar or live actor. The coach will provide feedback at every decision point. Upon completion of the mission scenarios, users will receive an after action review tailored to their responses. If the user completes the mission scenario, but does not accomplish all mission objectives, the user will be taken into a remediation cycle. The remediation cycle will contain the lesson content for each failed mission objective.

4.8.1. Provide options for remediation training. If the user fails to meet the course standards ensure that the user has an opportunity to review the lesson content where there was a shortcoming. After the review, allow the user to restart the mission scenario. There will be unlimited ‘restarts’ to the mission scenario until a score of 80% is achieved.

4.9. Develop mission specific, integrated language learning throughout the mission lessons. The words and phrases from the Defense Language Institute Foreign Language Center (DLIFLC) Language Survival Kits (LSK) will provide the foundation for the area and mission specific language content. The LSKs will be able to be accessed and used within the VCAT.

4.9.1. Provide a play and record function that will allow users to practice the language.

4.10. Provide users the ability to download a summary of the key points and mission related words into a .pdf file.

4.11. Integrate the most recent prologue and interactive games featured in the current VCAT courses, as well as the Why Culture Matters and Working with Interpreter lessons. The interactive games are country and region dependent and must be adjusted accordingly. (Prologue and Interactive Games are considered Optional Line Item based on available funding).

4.12. Provide a hover text feature to enhance the user experience within the VCAT. The hover text feature will allow users the opportunity to hover the cursor over highlighted text to uncover additional information in text or images. This feature will be used to define acronyms, defining terms to help clarify given information, and reference other parts of the course. (Optional Line Item).

4.13. Incorporate a Lightbox (JavaScript) feature that enables users to enhance images and video. (Optional Line

Item).

4.14. Incorporate a slideshow option to show images. Information pages that have images will use a number of transitioning images when applicable. (Optional Line Item).

4.15. Ensure that there is a capability to print and save a course completion certificate for the online, mobile, and stand-alone courses. The certificate produced for the stand-alone course must contain the user’s name and the date of completion.

4.16. Prepare and submit Test Plans for the various testing phases for the desktop and mobile VCAT platforms.

Each plan will detail the appropriate test procedures to be accomplished during the testing. The procedures shall include step by step instructions for the individuals supporting the VCAT tests. A small user group will be identified by the COR to participate in testing. An Answer Key to the course questions will be provided to the test group to use during the testing phase.

4.17. Provide a recommended timeline for the formal tests. The test schedule will be presented at the design review. There will be no less than an Alpha, Beta, and Acceptance testing schedule.

4.17.1. The contractor shall conduct an Alpha Test – The alpha test must show functionality and examples of content. This test will be conducted with a mix of Contractor and Government personnel testing the developed content at the Contractor site on the contractor’s server.

4.17.2. The contractor shall conduct an Beta Test – The beta test must show 100% of the content. This test will be conducted with a mix of Contractor and Government personnel testing the developed content on the JKO test server.

4.17.3. The contractor shall conduct an Acceptance Test – The acceptance test will consist of the corrected/modified beta release. This test will be conducted with a mix of Contractor and Government personnel testing on the JKO test server.

4.18. Develop a Test and Evaluation Report that summarizes the results through all test phases.

4.18.1. Prepare a daily bug report during each testing phase. The bug report is a list of product issues or deficiencies discovered during the testing phase. The report lists the deficiencies, the corrective actions, and date of correction. The bug report shall be reviewed via a teleconference with the government each day during the test.

4.19. Assist in the coordination with Chief, JKO LCMS to ensure all software of the finished product is uploaded and made available on https://jkodirect.jten.mil.

4.20. Design and produce a professional quality marketing video. The duration of this video shall be between 3-

5 minutes in length similar to the example included in reference section 13.0, Applicable documents section of the

PWS.

4.20.1. Develop and submit a draft script of the marketing video.

4.20.2. Coordinate with webmaster to have approved video uploaded to http://www.cultureready.org/news-publications/videos.

4.21. Present an initial and follow on Interim Program Reviews (IPRs) to the COR that details progress, activities, and any other project associated issues. For each IPR, email a power point presentation 5 days in advance of the scheduled IPR. IPRs may be conducted telephonically and shall be coordinated through the COR to meet required delivery dates.

4.21.1. Provide summary notes for the IPR, prepared on Word document.

4.22. Participate in a Post-Award Conference.

This meeting shall provide an introduction between the Contractor personnel and Government personnel who will be involved with the contract. The meeting shall provide the opportunity to discuss technical, management and security issues. The Post Award Conference will aid both the Government and Contractor in achieving a clear and mutual understanding of all requirements, and identify and resolve any potential issues. The Contractor shall be prepared to discuss any items requiring clarification and gather information as necessary to support each deliverable. The

Contractor shall provide a written summary of the Post-Award Conference.

5.0. DELIVERABLES

Deliverable PWS Ref. Delivery Date Format Recipient

Design Review 4.6 Not later than 90 days after the beginning of the contract year

Meeting in person

COR

Design Review Summary 4.6.1 Not later than 5 days following

Design Review meeting

Word

Document

COR

Test Plans 4.16 Not later than 10 days prior to each test

Word

Document

COR

Load content to JKO LCMS 4.19 Not later than 345 days after the beginning of the contract year

COR

Marketing Video 4.20 Not later than 360 days after the beginning of the contract year

YouTube supported file format

COR

https://jkodirect.jten.mil/ http://www.cultureready.org/news-publications/videos http://www.cultureready.org/news-publications/videos

Deliverable PWS Ref. Delivery Date Format Recipient

Interim Program Review 4.21 Not later than 35 days after Design

Review

Power Point COR

6.0. CONTRACTOR MANPOWER REPORTING

The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for DLNSEO via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/.

Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year

(FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, unless a later date is otherwise authorized by the

Office of the Under Secretary of Defense (Personnel and Readiness). Contractors may direct questions to the help desk at help desk at: http://www.ecmra.mil

7.0. CONTRACTOR TRAVEL

The Government anticipates that the contractor will have to travel in order to be in accordance with paragraph 4.3, to interview and make video recordings of experienced individuals and other stakeholders identified by COR. The contractor may travel to the following locations in order to conduct the recorded interviews: United States Pacific

Command located at Fort Shafter, Hawaii; United States Southern Command, in Miami, Florida: the Center for

Language Regional Expertise and Culture, Pensacola, Florida; DLNSEO, Arlington, Virginia, and the Defense

Language Institute Foreign Language Center, Monterey, California. Contractor costs for Government authorized travel are included in this contract. All travel shall be in accordance with FAR 31.205-46 and applicable travel regulations (Joint, Federal or Standardized). Contractor payment claims shall include applicable documentation to support actual costs incurred (e.g. airfare and hotel/lodging receipts) as well as any receipts valued at or above

$75.00. Failure to provide appropriate documentation may result in loss of reimbursement of travel expenses.

8.0. SECURITY The Contractor shall:

8.1. Establish appropriate administrative, technical, and physical safeguards to protect any and all nonpublic

Government data to ensure the confidentiality, integrity, and availability of government data. The Contractor and all

Contractor personnel with access to or responsibility for nonpublic Government data under this contract shall:

8.1.1. Comply with:

DoD Instruction (DoDI) 8500.1, Cybersecurity

The Privacy Act (5 U.S.C. 552a)

DoD 5400.11-R, and DoD Directive 5400.11, DoD Privacy Program

DoD 6025.18-R, DoD Health Information Privacy Regulation

DoD 5200.2-R, Personnel Security Program

HSPD-12, Homeland Security Presidential Directive.

8.1.2. Comply with HSPD-12 Personal Identity Verification (PIV) issuance requirements, known as the Common

Access Card (CAC) and:

8.1.2.1. Be responsible for obtaining CAC or PIV ready status prior to reporting for work. At a minimum, all

Contractor personnel must obtain/maintain a favorable FBI National Criminal History Check (fingerprint check), two forms of identity proofed identification (I-9 document), and submit a National Agency Check and Law Credit

(NACLAC) vetting package for processing.

8.1.2.2. Be citizens of the United States.

8.1.2.3. Maintain favorable FBI National Criminal History checks and ensure completion and successful adjudication of a NACLAC as required for Federal employment.

http://www.ecmra.mil/ http://www.ecmra.mil/

8.2. If at any time, any Contractor personnel requiring a CAC is unable to obtain/maintain an adjudicated

NACLAC, immediately notify the Requiring Activity’s Information Systems Security Group (ISSG) and remove such person from work under this contract.

8.3. Immediately report the discovery of any Privacy breach first to the Requiring Activity’s CIO/Privacy Office and secondly to the COR.

8.4. All Information Systems (IS), Platform Information Technology (PIT) and Information Technology (IT)

Services or Products under this requirement, that receive, transmit, store, or process nonpublic government data must be accredited in accordance with Department of Defense (DOD) Instruction (DoDI) 8510.01 "Risk

Management Framework (RMF) for DoD Information Technology (DIT)” issued March 12, 2014 (formerly the

DOD Information Assurance Certification and Accreditation Process (DIACAP)). IS and PIT systems must be categorized in accordance with Committee on National Security Systems Instruction (CNSSI) 1253, implement a corresponding set of security controls from the National Institute of Standards and Technology (NIST) Special

Publication (SP) 800-53, and use assessment procedures from NIST SP 800-53A with additional DoD-specific assignment values, overlays, implementation guidance, and assessment procedures as required.

8.5. DoD-Controlled IS and PIT Systems operated by a Contractor or other entity on behalf of the DOD; to include contractor owned IS and PIT systems that are dedicated to DoD processing, must be authorized as DoD IS or PIT systems. The Requiring Activity’s Authorizing Official (AO) must render an authorization decision for this type of a

DoD system prior to DoD use of the capability.

8.6. IT services provided by a commercial or other non-federal government entity under this requirement must ensure the security protections of the IS delivering the service is appropriate to the confidentiality, integrity, and availability needs of the Requiring Activity’s information and mission in order to be approved for acceptable use.

The Government will assess the adequacy of security proposed by potential service providers, and accept the proposed approach, negotiate changes to the approach to meet DoD needs, or reject the offer. The accepted security approach will be documented and included as attachments to the resulting contract.

8.7. Any commercial cloud computing services used for this requirement must comply with DoD cloud computing policy and procedural guidance as published.

8.8. Information security continuous monitoring (ISCM) is defined as maintaining ongoing awareness of information security, vulnerabilities, and threats to support organizational risk management decisions. All IS and

PIT under this requirement must maintain ongoing monitoring, analysis and incident response procedures as defined and documented in NIST SP800-137 as a critical part of the risk management process to ensure that IS and PIT operations remain within an acceptable level of risk despite any changes that occur. In addition, all systems under this requirement must comply with all annual Federal Information Security Management Act (FISMA) security control testing and reporting requirements. The contractor shall provide evidence of these compliance activities.

9.0 Mandatory Training Requirements for Contractors. Contractor employees shall complete the following mandatory trainings within 30 days of contract award and option is exercised.

1. DoD Training on Unauthorized Disclosures IAW OSD Memorandum dated September 19, 2017 and the training is available at https://securityawareness.usalearning.gov/disclosure/index.html.

2. Privacy Act and Personally Identifiable Information IAW DoDD 5400.11 dated September 1, 2011 and the training is available at https://iatraining.disa.mil/eta/piiv2/launchPage.htm.

3. IT Security Awareness IAW 5 CFR 930.301 and the training is available at https://iatraining.disa.mil/eta/disa_cac2018/launchPage.htm.

4. National Insider Threat IAW Executive Order 13587 and the training is available at https://securityawareness.usalearning.gov/itawareness/index.htm.

5. Counterintelligence Awareness and Reporting Training IAW DoDD 5240.06 and the training available at https://securityawareness.usalearning.gov/cidod.

https://securityawareness.usalearning.gov/disclosure/index.html https://iatraining.disa.mil/eta/piiv2/launchPage.htm https://iatraining.disa.mil/eta/disa_cac2018/launchPage.htm https://securityawareness.usalearning.gov/itawareness/index.htm https://securityawareness.usalearning.gov/cidod

Contractor employees shall provide a copy of each training certificate to Contracting Officer Representative

(COR) to meet the mandatory training requirements. COR keeps the certificates in the COR file or CORT.

9.0. GOVERNMENT FURNISHED PROPERTY/EQUIPMENT/INFORMATION (GFP/GFE/GFI)

N/A

10.0. PLACE OF PERFORMANCE

The majority of services will be performed at the contractor’s facility. Other services will be performed while at the designated travel destinations.

11.0. QUALITY CONTROL

The contractor shall implement and maintain a Quality Control Plan (QCP) to ensure work performed conforms to the scope of work and meets the requirements under this PWS. The QCP shall, at a minimum provide a method for performing inspections; identifying, correcting and preventing problems/defective service; addressing customer complaints, and improving the quality of services over the life of the contract.

12.0. QUALITY ASSURANCE

12.1. The Government reserves the right to perform inspections and surveillance to evaluate the Contractor’s compliance to the contract terms and performance of the requirements in the PWS.

12.2. Contract Discrepancy Report (CDR). In the event of unsatisfactory contractor performance, the COR or CO will issue a CDR that will explain the circumstances and findings concerning the incomplete or unsatisfactory service. The contractor shall acknowledge receipt of the CDR and respond in writing as to how he/she shall correct the unacceptable performance and avoid a recurrence. The Government will review the contractor's corrective action response to determine acceptability and will use any completed CDR as part of an overall evaluation of

Contractor performance when determining present or future contractual actions.

13.0. APPLICABLE DOCUMENTS

Document Web link

DoDI 8500.2, Information Assurance (IA)

Implementation http://www.dtic.mil/whs/directives/corres/pdf/850002p.pdf

DoDI 8510.01, DoD Information Assurance

Certification and Accreditation Process (DIACAP), http://www.dtic.mil/whs/directives/corres/pdf/851001p.pdf

DoDI 1322.26, Development, Management, and

Delivery of Distributed Learning http://www.dtic.mil/whs/directives/corres/pdf/132226p.pdf

SCORM Users Guide for Instructional Designers http://adlnet.gov/public/uploads/SCORM_Users_Guide_for_ISD s.pdf

MIL-HDBK-29612-3A, Development of Interactive

Multimedia Instruction (IMI) http://www.navair.navy.mil/nawctsd/Resources/Library/Acqguid e/296123a.pdf

VCAT AFPAK https://jkodirect.jten.mil/Atlas2/page/coi/externalCourseAccess.j sf?v=1511275240555&course_prefix=J3O&course_number=P-

US852

Language Survival Kits http://fieldsupport.dliflc.edu/productList.aspx?v=lsk

VCAT Promotional Video http://www.cultureready.org/resource/vcat-centcom-preview

15.0. PERFORMANCE REQUIREMENT SUMMARY (PRS)

http://www.dtic.mil/whs/directives/corres/pdf/850002p.pdf http://www.dtic.mil/whs/directives/corres/pdf/851001p.pdf http://www.dtic.mil/whs/directives/corres/pdf/132226p.pdf http://adlnet.gov/public/uploads/SCORM_Users_Guide_for_ISDs.pdf http://adlnet.gov/public/uploads/SCORM_Users_Guide_for_ISDs.pdf http://www.navair.navy.mil/nawctsd/Resources/Library/Acqguide/296123a.pdf http://www.navair.navy.mil/nawctsd/Resources/Library/Acqguide/296123a.pdf https://jkodirect.jten.mil/Atlas2/page/coi/externalCourseAccess.jsf?v=1511275240555&course_prefix=J3O&course_number=P-US852 https://jkodirect.jten.mil/Atlas2/page/coi/externalCourseAccess.jsf?v=1511275240555&course_prefix=J3O&course_number=P-US852 https://jkodirect.jten.mil/Atlas2/page/coi/externalCourseAccess.jsf?v=1511275240555&course_prefix=J3O&course_number=P-US852 http://fieldsupport.dliflc.edu/productList.aspx?v=lsk http://www.cultureready.org/resource/vcat-centcom-preview

14.1. Purpose. The PRS lists performance objectives for the required services the Government will surveil. The absence of any contract requirement from the PRS shall not detract from its enforceability nor limit the rights or remedies of the Government under any other provision of the contract including the clauses entitled “Inspection of

Services” or “Inspection” or “Default” in Section E and Section I of the contract.

14.2. Components. The PRS states the performance objective (required service), and threshold (performance standard, accept and reject points (if applicable)) in either a qualitative or quantitative fashion for each critical success factor.

Performance Objective

PWS paragraph

Performance Standard/Acceptable Quality Level

Interview no less than 10 individuals with verifiable culture or regional knowledge in support of data collection efforts.

4.3/4.3.2.

Performance is acceptable when:

prospective interviewees with knowledge in the area of interest are identified and interviews are completed.

Interviews are recorded and edited to reinforce topics highlighted in the country lessons and mission scenarios.

Develop country lessons as

Level 3 or 4 Interactive

Media Instruction (IMI) in accordance with the latest version of MIL-HDBK-

29612-3A.

4.4 Performance is acceptable when the content is in accordance with network specifications of the JKO LCMS.

Prepare and submit test plans 4.14

Performance is acceptable when:

the test plan is delivered on time 95% of the time.

there is a designated group of testers the test plan contains detailed instructions of how the test will be conducted the test plan contains a method to capture test data the test plan contains report feedback mechanism

Load course content on to

JKO LCMS

4.17

Performance is acceptable when the content is successfully uploaded to the JKO LCMS.

SECTION 508 DETERMINATION

In 1998, Congress amended the Rehabilitation Act to require Federal agencies to make their electronic and information technology accessible to people with disabilities. Inaccessible technology interferes with an individual’s ability to obtain and use information quickly and easily.

Section 508 was enacted to eliminate barriers in information technology, to make available new opportunities for people with disabilities, and to encourage development of technologies that will help achieve these goals. As a result, this checklist must be completed by your organization’s requirements official and included in all procurement request packages.

Requirement Title: Virtual Cultural Awareness Trainer

Customer

Agency/Organization:

Defense Language and National Security Education Office

1. The following Section 508 Accessibility Standard(s) are applicable to this acquisition (check as appropriate).

Refer to the web address at http://www.section508.gov/index.cfm?FuseAction=Content&ID=12 to access a template that can be used to assist you in making preliminary assessments regarding the availability of E&IT products and services and in determining which standards may apply. Incorporate all applicable Section 508 standards in the requirements document of the purchase request package (ensure that standards shown here matches your statement of work).

Technical Standards

1194.21 - Software Applications and Operating Systems

1194.22 - Web Based Intranet and Internet Information and Applications

1194.23 - Telecommunications Products

1194.24 - Video and Multimedia Products

1194.25 - Self-Contained, Closed Products

1194.26 - Desktop and Portable Computers

1194.41 - Information, Documentation and Support

2. Functional Performance Criteria is the minimally acceptable standards to ensure Section 508 compliance. This block should also be checked to ensure that the minimally acceptable EIT is proposed.

Functional Performance Criteria

1194.31 - Functional Performance Criteria

Requiring Official Date Phone Number Signature

(Printed Name)

CLAUSES INCORPORATED BY REFERENCE

52.203-3 Gratuities APR 1984

52.203-6 Alt I Restrictions On Subcontractor Sales To The Government

(Sep 2006) -- Alternate I

OCT 1995

52.203-12 Limitation On Payments To Influence Certain Federal

Transactions

OCT 2010

52.204-4 Printed or Copied Double-Sided on Postconsumer Fiber

Content Paper

MAY 2011

52.204-7 System for Award Management OCT 2016

52.204-10 Reporting Executive Compensation and First-Tier

Subcontract Awards

OCT 2016

52.209-6 Protecting the Government's Interest When Subcontracting

With Contractors Debarred, Suspended, or Proposed for

Debarment

OCT 2015

52.209-9 Updates of Publicly Available Information Regarding

Responsibility Matters

JUL 2013

52.209-10 Prohibition on Contracting With Inverted Domestic

Corporations

NOV 2015

52.212-1 Instructions to Offerors--Commercial Items JAN 2017

52.212-4 Contract Terms and Conditions--Commercial Items JAN 2017 http://www.section508.gov/index.cfm?FuseAction=Content&ID=12

52.219-4 Notice of Price Evaluation Preference for HUBZone Small

Business Concerns

OCT 2014

52.219-6 Notice Of Total Small Business Set-Aside NOV 2011

52.219-8 Utilization of Small Business Concerns NOV 2016

52.219-9 Alt I Small Business Subcontracting Plan (JAN 2017) Alternate I NOV 2016

52.219-14 Limitations On Subcontracting JAN 2017

52.219-16 Liquidated Damages-Subcontracting Plan JAN 1999

52.219-28 Post-Award Small Business Program Rerepresentation JUL 2013

52.222-3 Convict Labor JUN 2003

52.222-21 Prohibition Of Segregated Facilities APR 2015

52.222-37 Employment Reports on Veterans FEB 2016

52.222-46 Evaluation Of Compensation For Professional Employees FEB 1993

52.222-50 Combating Trafficking in Persons MAR 2015

52.223-18 Encouraging Contractor Policies To Ban Text Messaging

While Driving

AUG 2011

52.225-13 Restrictions on Certain Foreign Purchases JUN 2008

52.225-25 Prohibition on Contracting with Entities Engaging in Certain

Activities or Transactions Relating to Iran-- Representation and Certifications.

OCT 2015

52.229-3 Federal, State And Local Taxes FEB 2013

52.232-11 Extras APR 1984

52.232-33 Payment by Electronic Funds Transfer--System for Award

Management

JUL 2013

52.233-3 Protest After Award AUG 1996

52.233-4 Applicable Law for Breach of Contract Claim OCT 2004

52.239-1 Privacy or Security Safeguards AUG 1996

52.242-13 Bankruptcy JUL 1995

52.246-4 Inspection Of Services--Fixed Price AUG 1996

52.246-25 Limitation Of Liability--Services FEB 1997

52.247-34 F.O.B. Destination NOV 1991

252.201-7000 Contracting Officer's Representative DEC 1991

252.203-7000 Requirements Relating to Compensation of Former DoD

Officials

SEP 2011

252.203-7002 Requirement to Inform Employees of Whistleblower Rights SEP 2013

252.204-7003 Control Of Government Personnel Work Product APR 1992

252.204-7004 Alt A System for Award Management Alternate A FEB 2014

252.205-7000 Provision Of Information To Cooperative Agreement Holders DEC 1991

252.209-7004 Subcontracting With Firms That Are Owned or Controlled By

The Government of a Country that is a State Sponsor of

Terrorism

OCT 2015

252.225-7012 Preference For Certain Domestic Commodities DEC 2016

252.226-7001 Utilization of Indian Organizations and Indian-Owned

Economic Enterprises, and Native Hawaiian Small Business

Concerns

SEP 2004

252.227-7014 Rights in Noncommercial Computer Software and

Noncommercial Computer Software Documentation

FEB 2014

252.227-7017 Identification and Assertion of Use, Release, or Disclosure

Restrictions

JAN 2011

252.227-7019 Validation of Asserted Restrictions--Computer Software SEP 2016

252.227-7020 Rights In Special Works JUN 1995

252.227-7028 Technical Data or Computer Software Previously Delivered to the Government

JUN 1995

252.232-7003 Electronic Submission of Payment Requests and Receiving

Reports

JUN 2012

252.232-7003 Electronic Submission of Payment Requests and Receiving

Reports

JUN 2012

252.232-7010 Levies on Contract Payments DEC 2006

252.237-7010 Prohibition on Interrogation of Detainees by Contractor

Personnel

JUN 2013

252.239-7001 Information Assurance Contractor Training and Certification JAN 2008

252.243-7001 Pricing Of Contract Modifications DEC 1991

252.243-7002 Requests for Equitable Adjustment DEC 2012

252.247-7023 Transportation of Supplies by Sea APR 2014

ADDENDUM TO 52.212-1

INSTRUCTIONS TO OFFERORS

OFFERORS SHOULD NOTE THE FOLLOWING IMPORTANT INFORMATION REGARDING

PROPOSAL SUBMISSION:

1. SAM: Any Offeror that submits a proposal in response to this solicitation must be registered in the System for

Award Management (SAM), in accordance with FAR Clause 52.232-33 and DFARS Clauses 252.201-7000 and

252.204-7004 Alt A, prior to contract award. Registration information can be found at:

https://www.sam.gov/portal/public/SAM/.

2. Communications: Offerors shall address questions, concerns, or requests for clarification in writing via email to the Point of Contact below April 16, 2018. Questions received after this time and date may not be answered.

DHRA/PK assumes no responsibility for non-delivery due to technical difficulties.

Nathan Shumway

Contract Specialist

James.N.Shumway.civ@mail.mil

3. Proposal Submissions: Proposals shall be submitted to the following address in response to this solicitation no later than the due date and time as listed in Block 8 of the SF-1449:

DHRA PKEA

Attn: Nathan Shumway

Solicitation No. H9821018R0008

Alexandria, VA 22350-4000

NOTE: If hand delivering a proposal, contact the Contract Specialist via email at least three business days prior to the due date for delivery instructions. No electronic submissions will be accepted.

4. Proposal Page Size and Format: A page is defined as each face of a sheet of paper containing information.

When both sides of a sheet display printed material, it shall be counted as two pages. Page size shall be 8½ x 11 inches. Pages shall be single-spaced and typed, except for displays and the reproduced sections of the solicitation document. The font shall be Times New Roman and no less than 12 point in size. Use a 1 inch margin all the way around. Pages shall be numbered sequentially by volume. When text is included within displays, it may be no smaller than 8 point, but must be clearly legible without magnification, as determined solely by the Contracting

Officer (CO). The size of the displays shall not exceed the page size as defined above.

https://www.sam.gov/portal/public/SAM/ mailto:James.N.Shumway.civ@mail.mil

5. The Offeror shall submit one original copy and one CD of Volume I. This volume shall include:

A. VOLUME I – Business: Offeror shall submit one copy of Volume I. This volume shall include:

i. Signed copy of the Standard Form 1449, with blocks 17 and 30 completed.

ii. Signed copy of the Standard Form 30 of any amendments issued against this RFP.

iii. Offeror’s DUNS number, Cage Code, and Tax ID number.

iv. Completed Representations and Certifications of Offeror (FAR Clause 52.212-3 Alt I).

v. All fill-in clauses that require an offeror’s response.

vi. Past Performance References: Offerors shall submit no more than three (3) relevant Past

Performance references. All references shall address current projects or those completed within the last three (3) years by the Offeror as a prime contractor.

For each reference being submitted, complete and include a Past Performance Relevancy

Questionnaire (PPRQ) found at Attachment B. Complete and submit one PPRQ per reference.

Offerors shall include no more than one contract for each reference. The Government will only review one contract. If the Offeror submits more than one contract for each reference;

those contracts will not be reviewed by the Government. NOTE: If you have a CPARS in the last 3 years in reference to the PPRQ (Attachment B), you will not need to submit any questionnaires, the government will take your CPARS from the system.

The Government will utilize the information submitted from Attachments B to obtain additional performance information on the Offeror. Subcontractors Past Performance will not be reviewed for Attachment B; therefore the Government is only reviewing Past Performance from Offerors who performed work as prime contractor. Should the Offeror possess no relevant past performance, a written statement shall be provided by the Offeror so indicating. In this case, the Offeror will not be evaluated favorably or unfavorably on past performance and will be assigned a rating of Unknown Confidence.

vii. Price Proposal: Offerors shall submit one copy of Volume III. This volume shall include

i. Proposed labor categories and fully burdened labor rates for the 12-month base period plus four 12-month option periods.

ii. A brief description of each proposed labor category.

6. The Offeror shall submit one original copy, three hardcopies, and one CD of Volume II. In total, the page count for this volume shall not exceed 35 single-sided pages.

A. VOLUME II – Technical Proposal: Offeror shall submit one copy of Volume II. This volume shall include:

Technical Proposal: This section shall address the technical requirements of the Performance

Work Statement (PWS).

Element A- Technical Approach and Methodology: The offerors proposal shall describe and demonstrate the offeror’s understanding of the requirement by explaining the offeror’s assessment of the objectives to be accomplished and presenting the offeror;s methodology for accomplishing the required contract performance, which must include how the offeror proposes to satisfy the performance requirements and the offeror’s solutions for any assessed performance challenges.

Element B- Project Management Plan: The proposal shall describe the offeror’s approach for providing complete program management support that will fully integrate, manage, control, and document all phases of the contract requirements. Proposals shall describe the project management and quality control plans and demonstrate the offeror’s approach for providing the corporate resources necessary to ensure and maintain service quality levels, staffing levels, training and risk management.

Element C- Quality Control Plan: The proposal shall describe the Offeror’s approach for instituting and maintaining a capability to ensure the quality and integrity of services/ products, including at least: (1) management and task controls to assure work will be completed as required;

(2) contingency plans for identifying and correcting problems; (3) and steps that would be taken to assure timely delivery of quality products.

Element D- Staffing Plan: The proposal shall describe how the offeror’s staffing plan supports their technical approach by providing labor categories, experience and skill level of proposed personnel, labor hours, and a crosswalk to the PWS requirements. Provide personnel with a background in sociocultural research and online course development with the acumen to conduct the required data collection and lesson development.

7. In addition to these requirements, provide the following on the cover page of each volume:

(a) Solicitation title and number, H9821018R0008;

(b) Name, address, and contact information of Offeror;

(c) Name of volume;

(d) Date of offer and validity date.

(END OF INSTRUCTIONS TO OFFERORS)

CLAUSES INCORPORATED BY FULL TEXT

52.209-7 INFORMATION REGARDING RESPONSIBILITY MATTERS (JULY 2013)

(a) Definitions. As used in this provision--

Administrative proceeding means a non-judicial process that is adjudicatory in nature in order to make a determination of fault or liability (e.g., Securities and Exchange Commission Administrative Proceedings, Civilian

Board of Contract Appeals Proceedings, and Armed Services Board of Contract Appeals Proceedings). This includes administrative proceedings at the Federal and State level but only in connection with performance of a

Federal contract or grant. It does not include agency actions such as contract audits, site visits, corrective plans, or inspection of deliverables.

Federal contracts and grants with total value greater than $10,000,000 means--

(1) The total value of all current, active contracts and grants, including all priced options; and

(2) The total value of all current, active orders including all priced options under indefinite-delivery, indefinite-quantity, 8(a), or requirements contracts (including task and delivery and multiple-award Schedules).

Principal means an officer, director, owner, partner, or a person having primary management or supervisory responsibilities within a business entity (e.g., general manager; plant manager; head of a division or business segment; and similar positions).

(b) The offeror ( ) has ( ) does not have current active Federal contracts and grants with total value greater than

$10,000,000.

(c) If the offeror checked “has” in paragraph (b) of this provision, the offeror represents, by submission of this offer, that the information it has entered in the Federal Awardee Performance and Integrity Information System (FAPIIS) is current, accurate, and complete as of the date of submission of this offer with regard to the following information:

(1) Whether the offeror, and/or any of its principals, has or has not, within the last five years, in connection with the award to or performance by the offeror of a Federal contract or grant, been the subject of a proceeding, at the

Federal or State level that resulted in any of the following dispositions:

(i) In a criminal proceeding, a conviction.

(ii) In a civil proceeding, a finding of fault and liability that results in the payment of a monetary fine, penalty, reimbursement, restitution, or damages of $5,000 or more.

(iii) In an administrative proceeding, a finding of fault and liability that results in--

(A) The payment of a monetary fine or penalty of $5,000 or more; or

(B) The payment of a reimbursement, restitution, or damages in excess of $100,000.

(iv) In a criminal, civil, or administrative proceeding, a disposition of the matter by consent or compromise with an acknowledgment of fault by the Contractor if the proceeding could have led to any of the outcomes specified in paragraphs (c)(1)(i), (c)(1)(ii), or (c)(1)(iii) of this provision.

(2) If the offeror has been involved in the last five years in any of the occurrences listed in (c)(1) of this provision, whether the offeror has provided the requested information with regard to each occurrence.

(d) The offeror shall post the information in paragraphs (c)(1)(i) through (c)(1)(iv) of this provision in FAPIIS as required through maintaining an active registration in the System for Award Management database via https://www.acquisition.gov (see 52.204-7).

(End…