H98210-12-R-0017 0001.pdf

HQ059120790003000

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83)

Prescribed by GSA

FAR (48 CFR) 53.243

The purpose of this amendment is to provide answ ers in response to inquiries about H98210-12-R-0017. As a result of this amendment:

1. Questions (Q) and answ ers (A) are provided.

2. The Performance Work Statement has been revised.

3. The Addendum to 52.212-1, Instructions to Offerors, has been revised.

4. The proposal due date has been extended to June 20, 2012 at 3:00 p.m. (Eastern).

See Summary of Changes

1. CONTRACT ID CODE PAGE OF PAGES

J 1 16

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 18-May-2012

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X H98210-12-R-0017

X 9B. DATED (SEE ITEM 11)

20-Apr-2012

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer X is extended, is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE

RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

18-May-2012

CODE

DEFENSE HUMAN RESOURCES ACTIVITY

4800 MARK CENTER DRIVE,

SUITE 07G12

ALEXANDRIA VA 22350-1300

H98210 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

H98210-12-R-0017

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 1449 - CONTINUATION SHEET

SOLICITATION/CONTRACT FORM

The required response date/time has changed from 06-Jun-2012 03:00 PM to 20-Jun-2012 03:00 PM.

The following have been added by full text:

SAPRO Support Services Solicitation Questions

Q1. Is this a follow on requirement, if so could you please provide me incumbent name and contract#?

A1: Yes, Booz Allen Hamilton, contract # H98210-11-F-0055.

Q2. Page 3 of 79 Base Period. The Base period is for 6 months but the option period is for one year. Is this a mistake and the base should be priced out for one year?

A2: No, it should be priced for 6 months.

Q3. Page 9 of 79 Para B. Can the government confirm that “Payment will be made by Government

Purchase Card” is correct? If not, please clarify.

A3: This is correct. However, if an Offeror would prefer DFAS using Wide Area Workflow (WAWF), they should state so in their proposal. Otherwise, payment will be by Government Purchase Card.

Q4. Page 12 of 79 Scope: Can the government distribute rough percentages of efforts to the 4 functional areas or some rationale or basis from which the level of effort can be accurately estimated? Without such a rough indication the Government would be giving the incumbent an unfair advantage.

A4: Program Oversight 30%; Policy 10%; Victim Care/Assistance 30% and Communications and

Outreach 30%.

Q5. Page 13 of 70. Are Materials included in the travel and related expenses CLIN which will be an NTE number or are materials to be priced separately in another CLIN? If separate what materials does the government estimate will need to be purchased?

A5: No, the words “and materials” have been deleted from the Performance Work Statement (PWS). See revised PWS.

Q6. Page 14 of 79. To better understand the skills required to support the DSAID database can the government add more detail on language/code/platform etc? Understanding this to be a complex database, provision of basic detail will allow a more precise submission.

A6: DSAID has been developed on MicroPact’s Entellitrak platform.

Q7. Page 15 of 79. The government will provide space for 4 on-site people. With such a specific number the government must have determined the job skills of those 4 people. Can the government indicate the functional areas required to be on site?

A7: See 3.1 of the Performance Work Statement (PWS).

Q8. Page 15 of 79. Are there any limitations as to where the off-site work force has to be located? Can the work force be located in more than one physical location?

A8: No limitations. Workforce can be in more than one physical location.

Q9. Page 15 of 79. What is the minimum security clearance required (if any) for all personnel?

A9: The contractor will be responsible to obtain contractor personnel clearances, at least at the National

Agency Check (NAC) which is the minimum security requirement to obtain a Common Access Card

(CAC).

Q10. Page 21 of 79. Past performance. Can a resume act as past performance?

A10: No, looking for past performance on your company not an individual.

Q11. Page 21 of 79. Past performance. Does each subcontractor have to provide at least one past performance or can the 3-5 examples be from the team collectively?

A11: In accordance with page 21, section b(ii), Offeror’s shall submit 3-5 references for both the Offeror and each proposed subcontractor performing major or critical aspects of the requirement as it relates to the probability of successfully performing the solicitation requirements.

Q12. Page 21 of 79. Proposed hours. Is the government assuming a man year is 1880 hours? Eg: Minus

Federal Holidays and vacation. If not what is a government man year for this RFP.

A12: No, 2080.

Q13. The original work was allocated to a GSA schedule and was for a higher effort than indicated. Why has the acquisition strategy changed?

A13: It was a business decision.

Q14. Page 68 of 79. Price Proposal. If price will not be rated what is the incentive for offerors to submit competitive pricing?

A14: Price will be evaluated but not given an adjectival rating.

Q15. Page 79 of 79. Can the government give a rough approximation of the LOE associated with each labor category or additional details to quantify the LOE that would enable non-incumbent offerors to better respond to this solicitation?

A15: See A4.

Q16. Who is the incumbent?

A16: See A1.

Q17. Section 8.0 references that the contractor is responsible for obtaining clearances. At what classification level are the clearances?

A17: See A9.

Q18. Is there a place of performance for the four (4) on-site contractors referenced in Section 7.0?

A18: Place of Performance for the on-site contractors will be: 4800 Mark Center Drive, Suite 07G21, Alexandria, VA 22311.

Q19. Could the government provide an estimate on the number of trips to Service academies referenced in Section 6.0?

A19: Approximately 1 trip to each Service Academy totaling 3 trips annually. However, this only applies to the even Academic Program years (e.g. APY 2011-2012).

Q20. What is the required support for the DoD Safe Helpline in Section 4.1.3?

A20: Technical and Administrative support.

Q21. Is there a page limitation?

A21: Yes, 30 Pages. See revised Addendum to 52.212-1.

Q22. P. 14, Section 4.1.3, Victim Care/Assistance – the RFP references support for the Department of

Defense Sexual Assault Certification Program. How will this support be related to the work by the

National Organization for Victim’s Assistance awarded on 26 Jan, 2012?

A22: Supports the Senior Victim Assistance Advisor in matters related to NOVA’s program management, oversight, and communications associated with the Certification Program.

Q23. What is the current level of effort for this contract? Does the government anticipate the need for a change in the level of effort from that identified in Attachment F?

A23: See A4. No.

Q24. Sec 7.0 indicates that there will be space for a maximum of 4 on site contractors. Could the government specify which tasks must be performed on site (or which labor categories are desired to be on site?)

A24: See A7.

Q25. With regards to PWS 4.2.1, can the government define what technology/IT support the contractor will need to provide for DSAID?

A25: Microsoft Office, Project Management and IBM System Architect.

Q26. Is there a page limit for Volume II, Technical Proposal?

A26: See A21.

Q27. Attachment F, could the government expand on the qualifications required for each labor category?

A27: The offerors are required to determine the appropriate labor mix for the tasks outlined in the PWS.

Q28. Attachment F, could the government expand on the tasks performed by the listed labor categories.

A28: See A27.

Q29. CLIN 0002 Monthly Reports – What areas of the PWS are aligned to CLIN 0002 Monthly Reports?

A29: Section 4.3.

Q30. Does the Government intend to provide all offerors a fixed amount of ODCs to insert as the amount for the ODC CLIN?

A30: The only reimbursable CLIN is for travel and travel related expenses.

Q31. Will the Government provide a list of approved ODCs?

A31: See A30.

Q32. The deliverables table section 5.0 references REF 4.7, yet there is not section 4.7 – please clarify.

A32: The Monthly Status Report deliverable should be 4.0. See revised PWS.

Q33. In pricing the long distance travel, we request the government identify the number of trips and location of each trip.

A33: Estimated 15 trips per year at various CONUS locations based on Service requirements availability e.g. Military Service Academies.

Q34. Section 11.0 Applicable Documents – Information Assurance and DIACAP documents are referenced. Is there a requirement for certification and accreditation services?

A34: Yes, to assist with the process.

Q35. Section 11.0 Does the system have an ATO or an IATO?

A35: Yes, an ATO.

Q36. Section 11.0 What steps of the DIACAP process has the system been through?

A36: DIACAP process has been completed.

Q37. Section 11.0 Who is DAA for the system?

A37: Washington Headquarters Services is the Designated Approval Authority.

Q38. PWS 4.2.1 Does support of DSAID include application and database technical support?

A38: Yes.

Q39. PWS 4.2.1 Is the contractor responsible for help desk support of DSAID?

A39: No.

Q40. PWS 4.2.1 Please provide number of users and geographic distribution for the DSAID user population.

A40: Approximately 300-500 users throughout the Department of Defense.

Q41. PWS 4.2.1 Please provide the application architecture and technology requirements to support

DSAID.

A41: See A6.

Q42. PWS 4.1.3 Does Victim Care/ Assistance include direct staffing responsibility to the DoD Safe

Helpline?

A42: Staffing includes providing the Senior Victim Assistance Advisor in support of program management, oversight and communications of the Safe Helpline, not as a direct Safe Helpline staff.

Direct Safe Helpline staff are contracted separately.

Q43. PWS 4.1.3: How many calls does the DoD Safe Helpline receive?

A43: Between Feb 1, 2011 and May 2, 2012, the DoD Safe Helpline has received 1,814 calls.

Q44. PWS 4.2.1 Are there any requirements for DSAID to go through the IRB process?

A44: No, the IRB requirement was completed.

Q45. PWS 4.2.1 Is the contractor required to provide IV&V services for DSAID?

A45: Yes, the contractor will be required to assist in the IV&V process.

Q46. PWS 4.1.1.5 and 4.1.16 – How many trainings are required on a monthly basis?

A46: Approximately two-three times a month.

Q47. PWS 4.1.15 and 4.1.16 – Is local or long distance travel required for the training?

A47: Yes.

Q48. Is there an incumbent contractor?

A48: See A1.

Q49. What is the contract number for the current contract?

A49: See A1.

Q50. Task 4.2.1 states, “Support SAPRO technology initiatives and support the use of information technology within SAPRO and across the stakeholder community.” Does this imply user training? If so, then what is the level of expectation required?

A50: Yes, must be able to train the SARC’s on how to use DSAID.

Q51. Task 4.2.1 states, “Primary support will be to the Defense Sexual Assault Incident Database

(DSAID).” Is this support oversight or development?

A51: Primarily oversight support and future requirements/engineering support.

Q52. Task 4.2.2 states, “Provide support services to SAPRO in utilizing current information collection, analysis and research models as an enabler and support and maintain internal correspondence document tracking system in accomplishing mission goals and objectives to include possible expansion of requirements. Initiatives include full-life cycle system support activities and office management, tracking and reporting initiatives.” Other than the DSAID system, are the current information collection, analysis and research models commercial or government owned? Are they DIACAP certified or web-enabled?

Have they passed through a formal IRB? Does the document and correspondence tracking system software link with other systems (such as Synch Matrix) in other offices (such as the Congressional

Liaison Office)?

A52: Yes, the SAPR tracking system is government owned and is web-enabled. No formal IRB required.

Internal linked only.

Q53. Task 4.1.1.4 states, “Provide support to ensure adherence to plans and schedules across the spectrum of SAPRO support activities. Provide support to leadership in the development of solutions to programmatic matters.” Can you specify whether the contractor will be required to perform PPBE activities?

A53: The contractor will not be required to perform PPBE activities.

Q54.Task 4.1.4 states, “Provide support in communications and outreach to include legislative activities within the SAPRO office and to the stakeholder community as appropriate.” What is the scope of legislative activities? Does it include support in preparation of testimony? Will the contractor be required to conduct Unified Legislative Budget (ULB) analysis?

A54: Service support includes producing the Annual Reports to Congress. Does not include producing actual testimony but collecting data that would support formulation of such testimony or responses to inquiries, or separate visits to Congressional offices. They would NOT be required to conduct Unified

Legislative Budget (ULB) analysis.

Q55. Is this new work or is there an incumbent?

A55. See A1.

Q56. If this is not new work, who is the incumbent?

A56. See A1.

Q57. Reference the PWS, 4.1.1 Program Oversight – please clarify the intent of Program Oversight versus Program Management Support for this effort?

A57. Program Oversight is the support of all SAPRO requirements; Program Management Support is the detailed plan on how this will be accomplished.

Q58. Instruction to Offerors, ii Past Performance – Are 3-5 relevant past performance references required for the prime contractor and 3-5 past performances for each major subcontractor or can a total of 3-5 past performance references be submitted from the Offeror’s team?

A58. See A11.

Q59. Are there any page count limitations to each Volume?

A59. Only for Volume II – Technical Proposal. See A21.

Q60. Does the Cover page, table of contents, and acronym list included in the page count?

A60. Yes.

Q61. What font size or style is specified for each Volume?

A61. Times New Roman; Font size 12.

Q62. Can graphics and tables be smaller than the specified font size as long as it is readable?

A62. Yes, it must be readable.

Q63. What is the Offeror’s responsibility for DSAID development? At what phase is DSAID in the system life cycle?

A63. Requirements engineering support for development. Initial operating capability achieved and full deployment decision planned for late summer 2012.

Q64. Reference Section 2.3 states that the SAPRO requirements have increased “exponentially”. The historical FTEs are 16. Does OSD expect to see an exponential increase in the number of staff supporting

SAPRO?

A64. No, not planned at this time.

Q65. Reference Section c – Volume III. Pricing is by labor category. Are offerors to base pricing based on a specific GSA schedule?

A65.This acquisition is not being awarded against a GSA Schedule or using FAR Part 8.

Q66. Reference Past Performance – Can offerors submit relevant past performance of key personnel?

A66. See A11.

Q67. Reference Past Performance – Is there any leniency in evaluating past performances for small businesses that may not possess 3 relevant past performances without being “Unknown Confidence”

A67. If no past performance exists, offeror will receive a rating of Unknown Confidence.

Q68. With regards to training execution, what level of responsibility does this contract entail for logistical support or execution.

A68. Minimal logistical and execution support for this contract.

Q69. What responsibility does the contractor have with the credentialing process?

A69. See Q22 above. Additionally, the contractor will support the efforts of the military advisory group in preparation for and during monthly meetings and with after actions required, as well as any additional efforts required related to training.

Q70. Do proposed key personal have to have a DoD clearance at the time that the proposal is submitted?

A70. See A9.

Q71. With regards to the new congressional mandates for Sexual Assault Prevention, what responsibility does the contractor have with regards to:

a. Assisting SAPRO with establishing with congressional approval a “special victims’ unit” within each service?

b. Assisting SAPRO with the requirement to disseminate sexual assault policies?

c. Assisting SAPRO with requiring a record of the outcome of disciplinary and administrative proceedings related to sexual assault and retaining the records centrally?

d. Monitoring the requirement for commanders to conduct annual organizational climate assessments to measure whether they are meeting the department’s goals?

e. Assisting SAPRO with enhancing training programs for sexual assault prevention?

f. Providing support to SAPRO with the mandate for wider public dissemination of available sexual assault resources?

A71. Congressional mandates fall within the functional areas listed in the PWS. The contractor shall assist SAPRO in accordance with the PWS requirements.

The following have been modified:

ADDENDUM TO 52.212-1

INSTRUCTIONS TO OFFERORS

1. REQUEST FOR PROPOSAL (RFP) - SF FORM 1449: Proposals shall be received Not Later Than

(NLT) 3:00 PM (Eastern) on June 20, 2012 to the following address:

DHRA PSO

Attn: Melanie Thornsbury

4800 Mark Center Drive, East Tower, Suite 07G12

Alexandria, VA 22350-1300

* Note – Hand carried deliveries must be arranged prior to arrival with the Contract Specialist, Melanie Thornsbury at melanie.thornsbury@osd.pentagon.mil or by phone at (571) 372-2600.

2. FORMAL COMMUNICATIONS: Questions requesting clarification of the RFP shall be emailed to the Contract Specialist at the email address listed above. No information concerning this solicitation or requests for clarification will be provided in response to telephone calls. Questions will be received up to

10:00 AM (Eastern) on April 27, 2012. Questions received after this time and date may not be answered.

3. PROPOSAL SUBMISSIONS: Offerors proposal shall be separated into the following three volumes.

Each volume shall be submitted in individual folders:

A. VOLUME I – Business Proposal: Offerors shall submit one hard copy of Volume I. This volume shall include:

i. Signed copy of the Standard Form 1449, with blocks 17(a), 26, and 30(a-c) completed.

ii. Signed copy of the Standard Form 30 of any amendments issued against this RFP.

iii. Offeror’s DUNS number, Cage Code, and Tax ID number.

mailto:melanie.thornsbury@osd.pentagon.mil

iv. Completed Representations and Certifications of Offeror (FAR Clauses 52.212-3 and

DFARS Clause DFARS 252.212-7000 of this section) or a copy of the Offeror’s ORCA

Representations and Certifications.

v. All completed clauses that require an Offeror’s response.

B. VOLUME II – Technical Proposal (Not to exceed 30 pages): Offerors shall submit one original and three hard copies of Volume II. This volume shall include:

i. Technical Proposal: This section shall address the technical requirements of the PWS and Evaluation Factors (See Attachment C). In accordance with Attachment C, Offeror’s that are other than a small business shall submit a small business subcontracting plan as a part of their Technical Proposal (See Attachment D).

ii. Past Performance: Offerors shall submit 3-5 relevant and recent past performance references for both the Offeror and the proposed subcontractors performing major or critical aspects of the requirement as it relates to the probability of successfully performing the solicitation requirements. All references shall address current projects or those completed within the last three years.

Should the Offeror possess no relevant past performance, a written statement shall be provided by the Offeror so indicating. In this case, the Offeror will not be evaluated favorably or unfavorably on past performance and will be assigned a rating of Unknown

Confidence.

For each reference being submitted, complete and include a Past Performance Relevancy

Questionnaire found at Attachment E.

C. VOLUME III – Price Proposal: Offerors shall submit one hard copy of Volume III. This volume shall include:

i. A completed Schedule for the Base and all Option years. The Schedule shall reflect per unit pricing by CLIN. All items listed in the Schedule must have a price, or be marked

“NSP” for “Not Separately Priced” or “NC” for “No Charge.” In addition:

Offerors shall not propose a price for the “Travel & Related Expenses” CLINs. A

Not to Exceed amount will be entered at contract award.

ii. As supporting documentation to the prices proposed in the Schedule, Offerors shall provide the labor categories proposed for completing the tasks of this requirement, fully burdened labor rates, and proposed hours for the Base and all Option years. A summary page shall be provided that defines each labor category identified for this contract. For informational purposes, the historical staffing of this requirement is provided in

Attachment F.

(End of Instructions to Offerors)

Performance Work Statement

Support Services for Sexual Assault Prevention and Response Office (SAPRO)

1.0 INTRODUCTION

The Defense Human Resources Activity (DHRA), Sexual Assault Prevention and Response

Office (SAPRO) requires contractor support services to assist SAPRO in executing their mission and supporting the capability of the Department of Defense (DoD) to respond to the needs of victims of sexual assaults.

2.0 BACKGROUND

2.1 In February of 2004, the Secretary of Defense directed the Under Secretary of Defense for

Personnel and Readiness, to review the way DoD handles the treatment and care for victims of sexual assault in the Military Services. Of particular concern, was how the military Services provided such care in the combat theaters.

2.2 SAPRO’s mission is to serve as the single point authority, accountability, and oversight for the sexual assault prevention and response program, provide guidance to DoD components, and facilitate resolution of issues common to the Services and Joint Commands. SAPRO’s policy objectives are to specifically enhance and improve prevention through training and education programs, treatment and support of victims and system accountability. SAPRO seeks to enable military readiness by establishing a culture free of sexual assault.

2.3 Since 2004, the Department has continued to elevate the Sexual Assault Prevention and Response program to the highest levels with new annual requirements and has become a special interest program that has the support and interests of both Congressional and Executive Branch bodies.

In addressing these concerns, SAPRO requirements have increased exponentially and must be supported by a highly qualified, experienced and professional support services team.

3.0 SCOPE

3.1 SAPRO requires a consolidated cell of technical, functional, and administrative support to support management, integration, and reporting across the spectrum of SAPRO’s functional areas identified below:

Program Oversight

Policy

Victim Care/Assistance

Communications and Outreach

3.2 The contractor shall provide personnel and management necessary to perform all support services required of SAPRO to execute their mission of improving and transforming business practices and information systems to better support Service members, Department of Defense military and civilian employees, the warfighter, and others with a total force approach.

4.0 REQUIREMENT The Contractor shall:

4.1 Provide support in the development of SAPRO policy, information technology, program oversight and reporting, legislative matters, program communication outreach, research and analysis, training and education, victim care assistance and support, records management, and logistical program support as outlined in following requirements:

4.1.1 SAPRO Program Oversight

4.1.1.1 Support all phases of SAPRO planning, analysis, integration, technology, documentation, communication, and training efforts within SAPRO and across the stakeholder community that includes both internal stakeholders (i.e., DoD leadership, Under Secretary of Defense for

Readiness, Departments of the Military Services, Inspector General of the Department, Office of the Secretary of Defense, Defense Agencies, etc.) and external stakeholders (i.e., Congress, Departments of Veterans Affairs and Justice, Department of Health and Human Services, recognized Advocacy and Training Groups, etc.). See Attachment A for a complete list of the

SAPRO stakeholders.

4.1.1.2 Ensure consistent, effective application of management principles, methods, and knowledge of specific functional areas of expertise to support activities and act as a strategic advisor.

4.1.1.3 Support the management and coordination and execution of SAPRO studies, information papers, and deliverables.

4.1.1.4 Provide support to ensure adherence to plans and schedules across the spectrum of SAPRO support activities. Provide support to leadership in the development of solutions to programmatic matters.

4.1.1.5 Provide support in research and analysis, design, development, implementation, distribution, delivery, program evaluation and maintenance for SAPRO on all Defense Sexual Assault

Incidents Database (DSAID) and Sexual Assault Prevention and Response (SAPR) related training initiatives such as Sexual Assault Response Coordinator (SARC), Victim Advocate, Military Services Pre-Commander and Senior Non-Commissioned Officers.

4.1.1.6 Analyze the environment, determine goals and outcomes, document requirements, create materials and execute all DSAID and SAPR related training, such as Sexual Assault Response

Coordinator (SARC), Victim Advocate, Military Services Pre-Commander and Senior Non-

Commissioned Officers.

4.1.1.7. Provide support in performance management and analysis capability that focuses on metrics and measurement.

4.1.1.8. Use a set of tools, procedures and methods to conduct analyses to measure and monitor the key indicators of organizational and business performance. As a result of performance management activities, identify, analyze, and implement process reengineering initiatives subject to the approval of SAPRO in support of stakeholders.

4.1.2 SAPRO Policy. Support SAPRO in monitoring and updating policy, conducting continual analysis and providing advice on applicable laws, regulations and decisions related to sexual assault.

4.1.3 Victim Care/Assistance. Support SAPRO with executing victim assistance and care throughout the Department to include support of the DoD Safe Helpline, Department of Defense Sexual

Assault Certification Program, victim assistance and care-related working groups, presentations, development of outreach materials, policy revisions, oversight of policy and training, media inquiries.

4.1.4 Communication and Outreach. Provide support in communications and outreach to include legislative activities within the SAPRO office and to the stakeholder community as appropriate.

Communications activities are designed to build understanding through engagement with key stakeholders; facilitate buy-in to achieve SAPRO objectives; develop and implement change management strategies that build ownership for SAPRO and/or technology-driven change and transformation through a suite of activities targeted at moving stakeholders from a state of uncertainty to ownership and action; develop appropriate outreach to enable SAPRO to reach a broad set of targeted stakeholders

4.2 Technical Support

4.2.1 Support SAPRO technology initiatives and support the use of information technology within

SAPRO and across the stakeholder community. Primary support will be to the Defense Sexual

Assault Incident Database (DSAID). Planned implementation of DSAID is Fourth Quarter Fiscal

Year 2012, DSAID will support policy, program implementation and victim care on matters relating to sexual assault within the Armed Forces; enhance the transparency of sexual assault-related data while adhering to the privacy and restricted reporting options for sexual assault victims; provide accurate and timely reporting of sexual assault incidents; use data as an enabler to enhance analysis and trend identification capabilities; inform policy and allow for evaluation of

SAPRO and Service Sexual Assault Prevention and Response (SAPR) programs.

4.2.2 Provide support services to SAPRO in utilizing current information collection, analysis and research models as an enabler and support and maintain internal correspondence document tracking system in accomplishing mission goals and objectives to include possible expansion of requirements. Initiatives include full-life cycle system support activities and office management, tracking and reporting initiatives.

4.3 Provide Monthly Status Reports (MSRs). The monthly status report shall include the following elements:

4.3.1 Milestones and update against tasks/activities/efforts.

4.3.2. Progress on current and planned efforts.

4.3.3 Long Distance Travel costs.

5.0 DELIVERABLES

6.0 CONTRACTOR TRAVEL

DELIVERABLE REF DUE DATE

Monthly Status Reports 4.0 15 th of each month

Metrics, measurements and assessment reports 4.0

As required

Travel will be for support of client for various trips to Service academies to conduct assessment and focus groups and related training service support. Contractor costs for Government authorized travel are included in this contract. All travel shall be in accordance with FAR

31.205-46 and applicable travel regulations (Joint, Federal or Standardized). Contractor payment claims shall include applicable documentation to support actual costs incurred (e.g. airfare and hotel/lodging receipts) as well as any receipts valued at or above $75.00. Failure to provide appropriate documentation may result in loss of reimbursement of travel expenses.

7.0 GOVERNMENT FURNISHED PROPERTY/EQUIPMENT

The Government will provide adequate office space for a maximum of four (4) on-site contractors and normal office supplies such as paper, pens, and other office equipment, such as telephone service, computer and software, standard office equipment and furniture as required for a normal office setting.

8.0 SECURITY ISSUES

The Contractor is responsible for obtaining Contractor personnel clearances. The Contractor shall promptly initiate the applicable clearance process, with Defense Industrial Security to ensure Contractor personnel obtain clearance in a timely manner in order to obtain a Common

Access Card (CAC) for building and computer access.

9.0 QUALITY CONTROL

The contractor shall implement and maintain a Quality Control Plan (QCP) to ensure work performed conforms to the scope of work and meets the requirements under this PWS. The QCP shall, at a minimum provide a method for performing inspections; identifying, correcting and preventing problems/defective service; addressing customer complaints, and improving the quality of services over the life of the contract.

10.0 QUALITY ASSURANCE

10.1 The Government reserves the right to perform inspections and surveillance to evaluate the

Contractor’s compliance to the contract terms and performance of the requirements in the PWS.

The Government will make every effort to ensure that the surveillance methods described below are conducted in an objective, fair, and consistent manner.

10.1.1 Periodic Surveillance. This action occurs when the COR or other Government official observes a deficiency. Examples include evidence from accidents, incidents, or delays. Regardless of where in the line-of-duty the COR observes contractual procedures not being followed, he/she has an obligation to document and report the deficiency to the Contracting Officer.

10.1.2 Customer Complaint Surveillance. This action is instituted when the COR receives a complaint from a stakeholder (stakeholder organizations include SAPRO, Office of the Secretary of

Defense, Military Services) regarding contractor service. The COR will obtain the complaint in writing and then conduct an investigation to determine its validity. If the complaint is deemed valid, the COR will immediately notify the contracting Officer for action. The COR will notify both the Contract Manager and the complainant of the Government’s response to their complaint.

10.2 Contract Discrepancy Report (CDR). In the event of unsatisfactory contractor performance, the

COR will issue a CDR that will explain the circumstances and findings concerning the incomplete or unsatisfactory service. The contractor shall acknowledge receipt of the CDR and respond in writing as to how he/she shall correct the unacceptable performance and avoid a recurrence. The Government will review the contractor's corrective action response to determine acceptability and will use any completed CDR as part of an overall evaluation of Contractor performance when determining present or future contractual actions (See Attachment B for the

CDR template).

10.3 The Government will use any completed CDR as part of an overall evaluation of Contractor performance when determining present or future contractual actions.

11.0 APPLICABLE DOCUMENTS

DoD Directive 8500.1 Information Assurance (IA)

DoD I 8510.01 DoD Information Assurance Certification and Accreditation Process (DIACAP)

DoD Instruction 8500.2 Information Assurance (IA) Implementation

DoD Directive 5400.11 DoD Privacy Program

DoD Directive 5400.11-R

(End of Summary of Changes)