IT-70 - Metro Productions Government Services, LLC - GS35F512BA

Metro Productions Government Services, LLC

Pricing Schedule

Contract Number: GS-35F-512BA

Period Covered by Contract: September 9, 2014 – September 8, 2019

General Services Administration (GSA)

Federal Acquisition Service

Price list current through Modification # PS0005, Dated March 18, 2015.

Prepared by:

Metro Productions Government Services, LLC.

27 W Queens Way, Suite 302 Hampton, VA 23669 http://metroproductions-gs.com http://metroproductions-gs.com/index.html

CONTENTS

CONTENTS

Company Information & Contacts

Metro Overview

Services Available

Labor Category Description

Rates

Terms & Conditions ............................................................................................................ Error! Bookmark not defined.

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Company Information & Contacts

Company Name: Metro Productions Government Services, LLC

INFORMATION TECHNOLOGY SCHEDULE 70

CAGE Code: 4UP65

Contract Number: GS-35F-512BA

DUNS: 806259482

Contract Period: September 9, 2014 through September 8, 2019

Contact Name: James Hunt or Kendra Killingsworth

Contact E-mail: contact@metroproductions-gs.com or kkillingsworth@metroproductions-gs.com

Telephone: (757) 726-0877

Fax: (757) 726-0876

GSA Contract Administrator: Mercedes Cook, (202) 357-9649, mercedes.cook@gsa.gov mailto:contact@metroproductions-gs.com mailto:kkillingsworth@metroproductions-gs.com mailto:mercedes.cook@gsa.gov

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Metro Overview

Metro Productions Government Services, LLC (Metro) is a Department of Veterans Affairs Veteran Owned Small

Business and Limited Liability Corporation delivering quality Information Technology Services to federal customers.

Our core competency is providing cost effective, world class Information Technology, Communications and Visual

Arts services and staffing to government clients. This is accomplished through continuous process improvements at all levels; state of the art technology; reach back capability; an experienced professional accounting and human resources staff; Department of Defense (DOD) domain knowledge and a management team with over seventy years of DOD experience.

Our expertise is in the following areas:

Program Management based on PMI and PRINCE2 methodologies

Information Technology Service Management based on ITILv3 best practices

Web and SharePoint development supporting knowledge management capabilities

Multimedia, presentation and graphic production

Video teleconferencing and audio-visual support

Information Technology education and training

Metro understands that the services we deliver are critical to our customers’ missions. Availability and quality are top priorities. We continually reassess our people, processes and technology in order to build trust levels and credibility with stakeholders at all levels – including key decision makers. We have a robust yet streamlined quality process that our PM and Team Leads will manage in the day-to-day work streams. At every level, we will:

Verify that quality is planned, implemented, and fully integrated into all our activities to ensure effective and cost-efficient services.

Establish and maintain a “Right the First Time” service approach to every task.

Continuously improve by using client feedback and employee assessments.

Ensure that only qualified personnel with appropriate skills are assigned to tasks.

Provide team members with sound leadership and technical reachback.

Establish and maintain a culture based on openness, teamwork, and a perspective that quality is the personal responsibility of each team member.

Maintain a strict code of ethics in the performance of all assignments.

In summary, we are a process-oriented, mission-focused service organization that delivers reliable and quality solutions. We do this by using best-practice processes, continual improvement and committed personnel. We understand the unique needs of Federal and Defense customers and have a solid history of exceptional performance.

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Services Available

SIN 132-51: Information Technology (IT) Professional Services

FPDS Code D301 IT Facility Operation and Maintenance

FPDS Code D302 IT Systems Development Services

FPDS Code D306 IT Systems Analysis Services

FPDS Code D307 Automated Information Systems Design and Integration Services

FPDS Code D308 Programming Services

FPDS Code D310 IT Backup and Security Services

FPDS Code D311 IT Data Conversion Services

FPDS Code D313 Computer Aided Design/Computer Aided Manufacturing (CAD/CAM) Services

FPDS Code D316 IT Network Management Services

FPDS Code D317 Creation/Retrieval of IT Related Automated News Services, Data Services, or Other Information Services (All other services belong under Schedule 76)

FPDS Code D399 Other Information Technology Services, Not Elsewhere Classified

Labor Category Descriptions

PROGRAM MANAGER

The Program Manager (PM) is the responsible corporate official for contract execution and the primary POC for official communications between the Government and our contract team. The PM has full authority to act for the prime contractor on all matters relating to daily contract operations. The PM hires, supervises, and directs senior functional managers; is responsible for timeliness and quality of all services, reviews, and deliverables; and establishes management approaches, work processes, methods, and techniques that ensure service performance to standards and in accordance with established priorities. The PM is full-time and manages all assigned employees.

Qualifications:

Experience:15+ years in related field

Education: Bachelor’s or Master’s Degree, ITILv3, CMMI, Sec+ certifications Required

Security Clearance: Top Secret

INFORMATION MANAGER

Serve as the on-site program manager to provide direct visual information support to the contract. Provide oversight of the overall technical management, direction and control of work performed under this contract.

Lead the contract team in developing and delivering high-quality information technology, visual information products, and administrative support functions in support of the government. Conduct this through an application of the appropriate level of task organization and personnel management. Establish a collaborative team atmosphere that supports the government leads and fellow team members on various projects and products. Prepare progress reports as required to the Government Program Manager and

Contracting Office Representative. Coordinate with Metro Productions Human Resources on personnel and finance matters pertaining to members of the Metro team.

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Qualifications:

Experience: 5+ years in related field

Education: Graduate Degree in Communications Related Discipline

Security Clearance: Top Secret/SCI Clearance

INFORMATION TECHNOLOGY MANAGER

The Information Technology Manager (ITM) is responsible for the Applications and Programming, Telecom, Service Desk, the Computer Education and Network Systems functions. The ITM is responsible for timeliness and quality of all IT services, performance reviews, and deliverables. The ITM establishes management approaches, work processes, methods, and techniques that ensure service performance to standards and in accordance with established priorities. The ITM is the primary technical advisor to Customer. The ITM supervises subordinate managers.

Qualifications:

Experience: 8+ years in related field

Education: Bachelor’s Degree, ITILv3, IAT Level II, MCSE, SANM certifications required

PROGRAMMING MANAGER

Manages a team of programmers and developers who are responsible for the organization's applications and web projects. Meets with customer to perform requirements analysis and designs solutions which meet stakeholder requirements. Communicates with stakeholders to ensure all service acceptance criteria are met. Responsible for Application Development, Web & Database Support activities. Implements project management and IT service transition for new and changed applications. Trains users, operations staff and maintenance staff on new applications. Allocates programming team resources and sets delivery schedule to meet client requirements. Provides technical support and direction for team programmers to control development process. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. A wide degree of creativity and latitude is expected. Typically reports to a head of a unit/department

Qualifications:

Experience: 5+ years in related field

Education: Bachelor’s Degree, ITILv3 Intermediate, IAT Level II, programming language specific certifications required

Security Clearance: Top Secret

NETWORK SYSTEMS AND ESM MANAGER

The Network Systems Manager (NSM) is responsible for the network monitoring, security/information assurance, compliance, and systems maintenance ensuring stable operation of the Wide Area, Campus and Local Area Networks. The NSM is responsible for timeliness and quality of all IT services, reviews, and

5 | P a g e deliverables; and establishes management approaches, work processes, methods, and techniques that ensure service performance is within standards and in accordance with established priorities. The NSM supervises assigned employees to ensure networks are available, secure and optimized to meet customer requirements. Ensures networks and systems are documented to DODAF standards.

Qualifications:

Experience: 5+ years in related field

Education: Bachelor’s Degree ITILv3, IAT Level II, CCNP certifications required

TELECOMMUNICATIONS MANAGER

Manages the Telecommunications department and all assigned personnel. Responsible for cellular and mobile communications, video teleconferencing, handheld radio support, and analog/digital phone support.

Team must maintain 24/7 coverage for uptime and serviceability of all telecommunications equipment (i.e.

analog/VoIP phone hardware, VTC equipment, wiring to support the same). Responsible for research and evaluation of new software/hardware dealing with telecommunications technology. Responsible for reviewing engineering plans for the government as well as representing the contractor in planning meetings involving telecom issues. Is responsible for quality assurance of all sub-contracted communications work completed by outside vendors. Completes telecomm related data calls, reports and briefings on a weekly, monthly, and quarterly basis. Ensures telecommunication systems are documented to DODAF standards.

Familiar with a variety of the telecommunication field's concepts, practices, and procedures. Works independently on routine assignments. Relies on extensive experience and judgment to plan and accomplish goals. Directly responsible for personnel management/distribution to best support the overall mission, as well as the training and evaluation of subordinate personnel. Requires minimal guidance from Senior Management on complex assignments. Provides functional direction to lower level assistants on assigned work.

Qualifications:

Experience: 3-5 years in related field

Education: Bachelor’s Degree, CISCO IP, ETM, CCNA, and telephone switch certifications required

INFORMATION ASSURANCE ENGINEER

Information assurance is the protection of systems and information in storage, processing, or transit from unauthorized access or modification; denial of service to unauthorized users; or the provision of service to authorized users. It also includes those measures necessary to detect, document, and counter such threats. Primary responsibilities are information assurance, compliance management, and cyber protection.

This includes NIPRNET, SIPRNET and other networks as specified. Major duties consist of:

Providing real-time monitoring of security information related to the network boundary devices, DMZ and edge servers and taking corrective actions as required to maintain the highest level of security.

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Immediately report to the Information Assurance Manager (IAM), upon discovery, any system anomaly that could result in an unauthorized disclosure of access to sensitive information and to maintain an audit trail for any violations found.

Oversee CISCO Firewall and associated SYSLOG server devices. This includes documenting

Firewall configurations and changes utilizing the firewall log book.

Load, configure, manage and administer network vulnerability scanners and perform required network scans and report to IAM/CIO.

Confirms receipt of all CERT alerts (IAVM), advisories, bulletins, Tech Tips and Task Orders, responds to the Information Assurance Manager and takes action to install all CERT and

CYBERCOM releases in accordance with DAA guidance, correct deficiencies, resolve problems, and report results to meet reporting suspense dates.

Load, configure, manage and administer the Intrusion Detection System (IDS) and/or Intrusion

Prevention Systems (IPS) and report any incidents to the IAM and NTK Mgr.

Load, configure, manage and administer any Qtip scans requested by the IAM.

Open Service Desk request to have security updates released to all systems via patch management software, tracking and approving OS and other software vulnerability patches.

Load, configure, manage, and administer web filtering software for content acceptability, including all attached and related devices.

Manage and administer IAVM policy for all controlled servers and networking appliances in conjunction with government guidance.

The IAE will provide support to investigation of local network security breaches conducted by local investigative agencies such as Criminal Investigation Division and Army Audit agency (AAA) as directed by the government.

The IAE may receive direct operation and maintenance tasks and information from Government agencies such as 2d Regional Cyber Center, CERT, CYBERCOM and DISA/DOD on securing the

Internet Protocol (IP) Network.

Experience: 3- 5 years in related field

Education: Bachelor’s Degree ITILV3, IAT Level III, SANM, IA Tools certifications required

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NETWORK ENGINEER II

The Network Engineer II’s role is to support the stable operation of the Campus and Local Area Network.

Works under limited to no supervision to complete task listed below. Duties include planning, designing, installing, configuring, maintaining, and optimizing all network hardware, software, and communication links while ensuring minimal network downtime. This includes planning, developing, installing, configuring, maintaining, supporting, and optimizing local and wide area network devices, boundary devices, security devices, cryptography, and communication links. This person will also troubleshoot network performance issues, as well as analyze network traffic and provide capacity planning solutions. The person will also diagnose, resolve, and document hardware and software network problems in a timely and accurate fashion, and provide end user training and support where required. Provides direct network operating system support; assists in migrating network operating system to next generation as required; provides support and assistance as requested by other organizations; manages electronic mail accounts; global address mailing lists; IP addresses and DNS; provides web services and secure dial-in and Virtual Private Network remote access to the LAN, 24/7/365. Ensures restorable incremental backups of all supported systems occurs at pre-established times. Monitors network performance and network security. Perform analysis, planning, and design of LAN architecture. Maintains 802.1x components. Provide Level III Service Desk support. Support security management directions from Information Assurance Officers.

Qualifications:

Experience: 3- 5 years in related field

Education: Associate’s Degree ITILV3, IAT Level II, SANM, MCSA, CISCO CCNP certifications required

NETWORK ENGINEER I

The Network Engineer I’s role is to support the stable operation of the Campus and Local Area Network.

Works under the Network Engineer II and the Network Systems Manager. Duties include planning, designing, installing, configuring, maintaining, and optimizing all network hardware, software, and communication links while ensuring minimal network downtime. This includes planning, developing, installing, configuring, maintaining, supporting, and optimizing all local and wide area network devices, boundary devices, security devices, cryptography, and communication links. This person will also troubleshoot network performance issues, as well as analyze network traffic and provide capacity planning recommendations. The person will also diagnose, resolve, and document network problems in a timely and accurate fashion, and provide end user training and support where required. Ensures restorable incremental backups of all supported systems occurs at pre-established times. Monitors network performance and network security. Perform analysis of LAN architecture. Maintains 802.1x components.

Perform file restoration and testing. Provide Level III Service Desk support. Support security management directions from Information Assurance Officers.

Qualifications:

Experience: 3- 5 years in related field

Education: Associate’s Degree ITILV3, IAT Level II, SANM, MCSA, CISCO CCNP certifications

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SYSTEMS ENGINEER II

The System Engineer’s role is to ensure that all aspects of systems administration and development are followed with regard to servers, virtual infrastructure, applications, Group Policy Objects (GPO), storage systems and databases. This includes design, integration, configuration, control, maintenance, troubleshooting, security, monitoring and the development of specialized system procedures. Oversee and ensure the quality of custom applications. Support server and desktop system migrations and release management for standard, in-house or custom systems and applications by developing and implementing release and deployment packages. Implement installations utilizing automation systems and/or publishing and disseminating user guides. Perform systems security administration functions, including the creation of user profiles and accounts and assigning user groups, file, folder, and share access permissions. Perform systems administration functions for e-mail systems including server configuration and optimization, maintenance of e-mail accounts and maintaining the security of electronic communications. Monitors and manages system resources, including CPU usage, disk usage, network, IOPS and response times to maintain operating efficiency; writes or modifies custom scripts to resolve performance problems and automate systems administration tasks. Maintain system documentation and analyze logs in accordance with government regulations and policies including DODAF standards. Perform or assists in troubleshooting incidents, diagnosing and implementing workarounds, performing root cause analysis and correcting the identified problems. Maintain application security, and investigate events for compliance enforcement; provide monitoring and primary response and intervention for information technology related security incidents and violations when required. Responsible for monitoring and maintaining system availability and uses ITIL processes for incident resolution. Administer public key infrastructure, anti-virus, user authentication and intrusion detection, including the management and support of secure Virtual Private Networks (VPNs). Document LAN network related policies and procedures including security. Keep current with new information technology hardware, software, security protocols, applicable laws and regulations in order to provide current and concise recommendations for change. Maintain data backups of all server equipment to ensure all data is recoverable at any given time. Develop and implement Disaster Recovery/COOP plans. Maintain Secure Internet Protocol Routed (SIPR) servers and desktops.

Qualifications:

Experience: 3- 5 years in related field

Education: Associate’s Degree ITILV3, IAT Level II, VCP or equivalent, SANM, MCSE, SAN certifications required

Security Clearance: Top Secret

SYSTEMS ENGINEER I

Perform all aspects of systems administration and development including servers, applications, Group Policy Objects (GPO) and databases. Support server and desktop system migrations and release management for standard and in-house or custom systems and applications by executing release and deployment packages. Implement installations utilizing automation systems and/or publishing and disseminating user guides. Perform systems security administration functions, including the creation of customer profiles and accounts, assigning user groups, file, folder, and share access permissions.

Performs systems administration over e-mail systems including the creation and maintenance of e-mail accounts and maintaining the security of electronic communications. Performs data backup and restoration functions, including daily tests to verify backups are restorable. Perform system level functions to include troubleshooting, tracking, resolving and documenting system-level trouble tickets. Perform server hardware and software support including but not limited to application installation, maintenance, administration, security and end user support. Maintain system documentation and logs in accordance with government

9 | P a g e regulations and policies including DODAF standards. Monitors and manages system resources, including CPU usage, disk usage, network, IOPS and response times to maintain operating efficiency; writes or modifies custom scripts to resolve performance problems and automate systems administration tasks.

Maintain application security, and investigate events for compliance enforcement; provide monitoring and primary response and intervention for information technology related security incidents and violations when required. Administer public key infrastructure, anti-virus, user authentication and intrusion detection, including the management and support of secure Virtual Private Networks (VPNs). Keep current with new information technology hardware, software, security protocols, applicable laws and regulations in order to provide current and concise recommendations for change. Maintain data backups of all server equipment to ensure all data is recoverable at any given time. Implement Disaster Recovery/COOP operations.

Maintain Secure Internet Protocol Routed (SIPR) servers and desktops.

Qualifications:

Experience:1 -3 years in related field

Education: Technical/College Courses, ITILV3, IAT Level II, Sec+, A+, Net+, SANM, MCSE, SAN certifications required

SERVICE DESK COORDINATOR

The Service Desk Coordinator oversees the Service Desk and Network Operations Center (NOC).

Oversees assigned personnel to ensure the above operations are effective and streamlined. Responsible for incident management, event management, problem management, request fulfillment and user support related to all IT systems. The Service Desk Coordinator receives, troubleshoots, tracks, resolves, and documents all incidents and service requests, coordinating with outside agencies and vendors as necessary. Coordinate all maintenance tasks between the customer and maintenance personnel, providing any technical assistance when necessary. Provide public service announcements of Information Technology (IT) events and information (for example, virus information, scheduled power outages, infrastructure status). Maintain the existing Service Desk Intranet web page. Maintain and account for an inventory of commonly used spare parts and equipment. Assist in Security/Information Assurance. Ensure the Service Desk/NOC is on-site and operational during required hours, to provide general-purpose help through phone, e-mail/web and walk-in. Analyzes, diagnoses, documents, and resolves IT incidents utilizing the approved enterprise management tools to assist in troubleshooting a variety of operating system, software application, and hardware incidents. Provides ticket queue management and ensures unresolved IT incidents are referred to the appropriate activity; continues to monitor and track the status of all incidents until resolution. If remote monitoring/analysis software is not successful, provides assistance to the customer's desk or workstation site. Documents, updates, monitors and completes Service Desk information with a description of the incident, the customer affected, workarounds implemented, resolution status, and turnaround times. Periodically reviews data stored in the approved Service Desk Management Tool to analyze trends and systemic problems. As Quality Control (QC) Representative for Service Desk/NOC, ensures all tasks under his/her supervision are performed on time, within budget, and according to applicable standards and requirements; ensures that all audits and inspections are performed; inputs all data, metrics and quality information in the QC database; monitors implemented corrective and preventive actions to ensure task outcomes meet or exceed requirements. Ensures all processes follow the Information Technology infrastructure Library (ITILv3) best practices.

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Experience: 4-5 years in related field

Education: Technical/College Courses, IAT I, MCSA, ITILV3 Intermediate, HDI, Dell Parts, Call

Center Ops certifications required

Security Clearance: Secret

ELECTRONICS TECHNICIAN MAINTENANCE III

The Electronics Technician Maintenance III applies advanced technical knowledge to resolve complex incidents, create workarounds, and correct problem that typically cannot be solved solely by referencing manufacturers’ manuals or similar documents. Examples of such problems include determining the root cause of application issues, evaluating product documentation, working with vendors, and incorporating engineering changes. Work typically requires an understanding of the interrelationships of desktop, server, storage, network and security components. Exercises independent judgment in performing such tasks as making network analyses, troubleshooting software applications, and implementing monitoring solutions.

Applies system monitoring, log/packet analysis, administrative scripting and simulation/modeling to solve complex problems and improve performance . Work may be reviewed by supervisor for general compliance with accepted practices. This position will provide technical guidance to lower level technicians.

Qualifications:

Experience: 3-5 years in related field

Associate’s Degree, IAT-I, MCSA, MCSE, Dell Parts certifications required

ELECTRONICS TECHNICIAN MAINTENANCE II

The Electronics Technician Maintenance II applies basic and some advanced technical knowledge to resolve incidents, apply workarounds, and install hardware and software by interpreting product documentation and/or knowledgebase documents. Work requires familiarity with the interrelationships of desktop and server systems as well as basic networking. Uses experience and judgment in applying fix actions, using automated tools, configuring software, and documenting actions taken in the ticketing system IAW accepted processes. This technician works under immediate supervision and achieves technical guidance, as required, from supervisor or higher-level technician.

Qualifications:

Experience:1 -3 years in related field

Education: Technical/College Courses, IAT I, MCSA, Dell Parts certifications required

ELECTRONICS TECHNICIAN MAINTENANCE I

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The Electronics Technician Maintenance I applies basic technical knowledge to perform simple or routine tasks following detailed instructions, performs such tasks as installing computers and software, replacing components, wiring network connections, repairing simple electronic equipment; and troubleshooting common user issues. Technician documents actions taken in the ticketing system IAW accepted processes.

This person works under close supervision receiving technical guidance from supervisor or higher-level technician. Work is checked frequently for accuracy.

Qualifications:

Experience:1 -3 years in related field

Education: Technical Courses, IAT I, MTA, Dell Parts certifications required

COMPUTER EDUCATION CENTER COORDINATOR

Oversees a Computer Education Center (CEC) that supports a minimum of 1500 users. Provides immediate, onsite training assistance to users on all hardware components and software applications available in the CEC. Provides formal, instructor led training on both hardware components and software applications. Develops handouts and handbooks to assist users in using the hardware components and software applications. Installs, configures and maintains all the hardware components and software applications used within the CEC. Assists in the testing and evaluation of new hardware components and software applications under consideration for use. Manages the CEC’s annual budget and the acquisition of hardware and software for the CEC.

Qualifications:

Experience: 3-5 years in related field

Education: Associate’s Degree, ITILV3, MCSA, IAT-I certifications required

TELECOMMUNICATIONS MECHANIC III

The Electronics Technician Maintenance III applies advanced technical knowledge to solve complex problems that typically cannot be solved solely by referencing manufacturers’ manuals or similar documents. Examples of such problems include determining the location and density of circuitry, evaluating electromagnetic radiation, isolating malfunctions, and incorporating engineering; changes. Work typically requires an understanding of the interrelationships of circuits and IP telephony; exercising independent judgment in performing such tasks as making circuit analyses, calculating wave forms, and tracing relationships in signal flow, using complex test instruments such as high frequency pulse generators, frequency synthesizers, distortion analyzers, and complex computer control equipment. Work may be reviewed by supervisor for general compliance with accepted practices. This position oversees an Automated Telephone Service work group.

Experience: 3-5 years in related field

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Education: Technical / College Courses, NORTEL SL-100 or other vendor, vendor specific VoIP, Maintenance & Trans, Vendor specific VoIP certifications required

TELECOMMUNICATIONS MECHANIC II

The Telecommunications Mechanic II installs, tests, troubleshoots, programs, maintains, and repairs digital switching and routing equipment, IP based telephony systems, attendant consoles, power and ringing relay racks, miscellaneous telephone, radio, fire alarms, intrusion alarms, and computer data circuits and related apparatus required in the central switching office. This worker analyzes system failures and other unusual system occurrences to isolate the source of the problem and determine whether the failure is caused by software, hardware, or other factors. Employees in this position maintain manual and/or computerized central office records, including detail records, traffic analysis records, cable records, line records, subscriber service records, and spare parts inventories.

Qualifications:

Experience: 1-3 years in related field

Education: Technical / College Courses, NORTEL SL-100 or other vendor, vendor specific VoIP, ETM certifications required

TELECOMMUNICATIONS COORDINATOR (VTC SUPERVISOR)

Oversees assigned employees consisting of telephone operators, radio techs, Video Teleconference (VTC) operators and VTC analysts. Complete required weekly, monthly and quarterly reports as assigned.

Maintain a database of mobile device allocations and hand receipts for all permanent and temporary mobile users. Process wireless, pager and long haul service invoices for payment. Coordinate updating of online phonebook and distribution of hard copies. Coordinate with numerous vendors for contract renewals for wireless services. Compile yearly justification statements, from each wireless user, for review and approval by the government. Administer the call tracking systems. Schedule VTC and acquires necessary bridge reservations. Complete Service Desk tickets concerning VTC, voicemail and telephone operations.

Oversee and maintain the voicemail system. Coordinate strategies for defining, deploying, and maintaining IP based and ISDN voice and video communication architecture and its associated network connections and component hardware. This includes managing all engineering projects for VTC, audio-video and VoIP initiatives, planning technology roadmaps, and configuring and optimizing all systems and services.

Qualifications:

Experience: 3-5 years in related field

Education: Technical / College Courses, IAT II, vendor specific VoIP, vendor specific VTC certifications required

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VIDEO TELECONFERENCE TECHNICIAN

The Video Teleconference Technician operates video teleconferencing equipment including powering up teleconferencing equipment, checking equipment for proper operation, setting audio levels, positioning camera functions, performing secure or non-secure setup; operate or assist in operating session control panel, studio control unit, and high-resolution graphics. Job tasks require this technician to provide assistance to users in conducting video teleconference sessions, which may include conference preparation, and monitor VTC equipment and system performance, reporting equipment and network problems to appropriate parties for maintenance or repair. The Video Teleconference Technician’s responsibilities may include operation of briefing computers, projectors or other audiovisual equipment in conjunction with video teleconferencing services; may include scheduling video teleconferencing sessions, training personnel in operation of video teleconferencing equipment, and other audiovisual equipment associated with video teleconferencing services.

Qualifications:

Experience: 3-5 years in related field

Education: Technical / College Courses, DVSG Facilitator, vendor specific VTC certification required

Security Clearance: Secret Clearance

AUDIO VISUAL ENGINEER II

Employee maintains and repairs the Closed Circuit and Cable TV system campus-wide. Provides technical auditorium and classroom equipment maintenance and support across the installation. Employee is proficient at the installation of new or replacement of AV equipment and components as well as turn-key AV system design and installation. Employee has some knowledge in AMX programming and design. Execute all audio and video reproduction customer requests in a timely fashion using VIOS. Consult with the customer and provide technical guidance so the correct equipment and/or procedures are captured in the work order to ensure a positive end result. If the employee is unsure of the correct equipment and/or procedure, they will ask for assistance from one of the other AV Engineers.

Qualifications:

Experience: 3-5 years operation related AV equipment and related test equipment.

Education: College courses and CTS, AMX, Crestron, Extron Installer certificates required and qualifications in electronics and AV maintenance preferred.

Security Clearance: Secret Clearance

AUDIO VISUAL ENGINEER I

Employee supports the other Audio Visual Engineers in the execution of all their assigned tasks. Employee maintains and repairs the Closed Circuit and Cable TV system campus-wide. Provides technical auditorium and classroom equipment maintenance and support across the installation. Employee has entry level knowledge in the installation of new or replacement of AV equipment and components as well as turn-key

AV system design and installation. Employee understands entry level knowledge in AMX programming and design. Execute all audio and video reproduction customer requests in a timely fashion using VIOS.

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Consult with the customer and provide technical guidance so the correct equipment and/or procedure are captured in the work order to ensure a positive end result. If the employee is unsure of the correct equipment and/or procedure, they will ask for assistance from one of the other AV Engineers.

Qualifications:

Experience: 1-3 years operation related AV equipment and related test equipment.

Education: College courses and certificate qualifications in electronics and AV maintenance preferred.

MULTIMEDIA SPECIALIST

The role of the Multimedia Specialist is to provide leadership and mentorship to the other Multimedia employees in the media development services for projects, products, and applications across the enterprise. This includes designing, building, and implementing new multimedia pages, illustrations, and

CD-ROMs; integrating these with back end applications and company Web sites/intranet; and supervising the day-to-day administration of the organization’s multimedia portfolio. This employee is highly proficient in the use of a variety of Web development languages. This employee has professional expertise in computer based media such as digital audio and visual media and is able to bring words, sound, photography, animation, video, and illustrations all together in a digital presentation. An illustrator designer who applies master concepts and practices involved in the design of illustration solutions to visual problems. The

Multimedia Specialist has expert knowledge in and is able to use software applications such as Adobe

Creative Suite: Photoshop, Illustrator, Flash, Dreamweaver, 3-D animator software and Adobe After Effects.

Employee is highly capable of recording and editing sound files and sound tracks for media productions and is able to video record using motion illustrations and video footage as he uses programs like Premier and

Avid. This technician must be able to teach others and also be able to write professional scripts, convey ideas and to deliver information clearly and is able to produce interactive media requiring or inviting user participation. The Multimedia Specialist II must be able to produce a highly technically sound product that is interesting, easy to navigate and is useful to the user. The Multimedia product may be delivered over the

Internet (World Wide Web) on a CD Rom or DVD or by video. Multimedia content is most often instructional, informational and/or entertaining.

Qualifications:

Experience: 4-6 years in multimedia

Education: Bachelor’s Degree, Adobe Creative Suite Products

COMPUTER OPERATOR II

The Computer Operator II processes scheduled routines that present few difficult operating problems (e.g., infrequent or easily resolved error conditions). In response to computer output instructions or error conditions, this worker applies standard operating or corrective procedure, refers problems that do not respond to preplanned procedure, and may serve as an assistant operator, working under general supervision.

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Experience: 1-3 years as a computer operator

Education: Associate’s Degree, Office Products, Adobe/Photoshop Products

RECEPTIONIST

This position greets visitors, determining nature of visits and directing visitors to appropriate persons. The

Receptionist may also have other duties such as recording and transmitting messages; keeping records of calls placed; providing information to callers and visitors; making appointments; keeping a log of visitors;

and issuing visitor passes. In this position, one may also work on a computer and perform other routine clerical work that may occupy the major portion of the worker's time.

Qualifications:

Experience: at least 1 year in related field

Education: High School diploma or equivalent GED, Microsoft Office, Call Center Ops certification

SUPPLY TECHNICIAN

This position performs limited aspects of technical supply management work (e.g., inventory management, storage management, cataloging, and property utilization) related to depot, local, or other supply activities.

Work usually is segregated by commodity area or function, and controlled in terms of difficulty, complexity, or responsibility. Assignments usually relate to stable or standardized segments of technical supply management operations; or to functions or subjects that are narrow in scope or limited in difficulty. The work generally involves individual case problems or supply actions. This work may require consideration of program requirements together with specific variations in or from standardized guidelines. Assignments require a good working knowledge of the governing supply systems, programs, policies, nomenclature, work methods, manuals, or other established guidelines; an understanding of the needs of the organization serviced; and analytical ability to define or recognize the dimension of the problems involved, to collect the necessary data to establish the facts, and take or recommend action based upon application or interpretation of established guidelines.

Experience: 1-3 years in related field

Education: Associate’s Degree, Supply Discipline certification required

APPLICATIONS ENGINEER

The Applications Engineer is responsible for developing and maintaining the business enterprise applications environment. AE will have a solid background in business process engineering, systems analysis and design techniques to develop customized solutions meeting business needs. This position requires competence in designing, developing, integrating and maintaining web, database and client

16 | P a g e system software using modern scripting and programming languages, IDE and APIs. Maintains web and SharePoint servers IAW government regulations and policies. Provides tier II-III response to application incidents and problems. Employs a good working knowledge of project management. Meets with customer to perform requirements analysis and designs solutions which meet stakeholder requirements.

Communicates with stakeholders to ensure all service acceptance criteria are met. AE will have proven skills in resolving business process conflicts, integrating data and producing innovative solutions. AEs will serve as lead analyst in a design group, directing and integrating work.

Qualifications:

Experience: 3-5 years in related field

Education: Bachelor’s Degree, ITILV3, IAT Level II, certifications required

DATABASE ADMINISTRATOR

Performs database administration functions including monitoring, maintenance, security, backup and recovery, tool research, tuning, expansion, deletion, creating/building and reloading databases. Database builds include data modeling, data dictionary build, analysis of space requirements, size limitations, establishment of purge criteria, establishment of test, production, and development (if applicable) database instances. Supports Application Engineer in creating and maintaining online dynamic forms and interfacing to underlying SQL servers. Provides Help Desk Level III support for trouble tickets pertaining to databases.

Responsible for all database release management including implementation planning and installation.

Responsible for all database configuration management and security compliance.

Qualifications:

Experience: 3-5 years in related field

Education: Bachelor’s Degree, IAT Level II, MCSA MSSQL certifications required

Security Clearance: Top Secret

WEBMASTER II

Primary responsibilities are in the area of webmaster services. Monitors all deployed websites, higher headquarters web sites, bulletin boards, and fielded guidance for updates on issues affecting webmasters in the Federal Government; updates government management with new information when it becomes available. Moves web sites offline in the event of a security breach or when directed by the government, DISA, or corporate management. Monitors the status of all homepages and web applications to ensure their compliance with applicable policies and standards; ensures all discrepancies are resolved. Completes work for content owners and documents configuration changes. Ensure that all modified or new web pages, after completion, are in compliance with regulations before being released. Monitors and responds to webmaster email. Assists the Application Engineer to develop and maintain websites, using dynamic scripting languages and interfacing with underlying database servers.

Qualifications:

Experience: 3-5 years in related field

Education: Bachelor’s Degree, IAT Level II, Sec+ certifications required

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TECHNICAL WRITER III

The Technical Writer III develops, writes, and edits material for reports, manuals, briefs, proposals, instruction books, catalogs, and related technical and administrative publications concerned with work methods and procedures, and installation, operation, and maintenance of machinery and other equipment, receives assignment from supervisor, observes production, developmental, and experimental activities to determine operating procedure and detail. This writer interviews production and engineering personnel and reads journals, reports, and other material to become familiar with product technologies and production methods, and reviews manufacturer’s and trade catalogs, drawings and other data relative to operation, maintenance, and service of equipment.

The Technical Writer III studies blueprints, sketches, drawings, parts lists, specifications, mockups, and product samples to integrate and delineate technology, operating procedure, and production sequence and detail, organizes material and completes writing assignment according to set standards regarding order, clarity, conciseness, style, and terminology; and reviews published materials and recommends revisions or changes in scope, format, content, and methods of reproduction and binding. This worker may perform the following tasks: maintain records and files of work and revisions, select photographs, drawings, sketches, diagrams, and charts to illustrate material; assist in laying out material for publication, arrange for typing, duplication and distribution of material, write speeches, articles, and public or employee relations releases, edit, standardize, or make changes to material prepared by other writers or plant personnel. This incumbent may specialize in writing material regarding work methods and procedures.

Experience: 3-5 years in related field

Education: Bachelor’s Degree

COMPUTER BASED TRAINING SPECIALIST

The Computer Based Training Specialist works with courseware production team to design, develop, revise and validate interactive computer based courseware. This specialist uses specialized computer software and/or hardware to develop, integrate and edit instructional text, audio, graphics, animation and video for interactive presentations. This person also uses appropriate programming/branching logic and screen layout and remediation/feedback techniques. The Worker also implements quality control and review and revision procedures throughout the courseware development process.

Qualifications:

Experience: 3-5 years in related field

Education: College Courses / Associate’s Degree

APPLICATIONS DEVELOPER SENIOR

Provides program management of individual government contracts or comprehensive tasks thereof.

Oversees the research, development, design, installation and testing of integrated systems of personnel, 18 | P a g e materials, machinery and equipment to ensure conformity to functional specifications and client requirements. Meets with customer to perform requirements analysis and designs solutions which meet stakeholder requirements. Conducts and coordinates program activities designed to provide technology that ensure effective and economical support of products, systems or equipment. Manages the analysis of contractual commitments, customer specifications, design changes and other data to plan and develop program activities throughout the product life-cycle. Determines support milestones and anticipates problems arising from inadequate resources and other factors. Utilizes computer-assisted engineering and design software and equipment to perform engineering tasks. Coordinates the operation, maintenance, repair and testing of equipment and systems in field installations. Oversees the development and conduct of tests to evaluate application performance and recommends measures to enhance performance and capability. Coordinates technical staff in releasing software. Determines methods, procedures and conditions for testing applicable products or systems. Communicates with stakeholders to ensure all service acceptance criteria are met. Manages special research or technical studies critical to support functions, utilizing computer techniques for analysis or simulation. Oversees the preparation of handbooks, bulletins and information systems to provide support. Utilizes various software programs to track procurement, budget, quality control and administrative processes and to prepare progress reports on contract activities.

Provides planning, direction and coordination of work activity for technical staff involved in structured systems analysis, design, programming and testing of various integrated systems.

Qualifications:

Experience: 8+ years of management experience in the analysis, planning, design, development, installation and support of integrated systems. Experienced in program, financial and resources management, engineering support and acquisition/development of systems and equipment.

Experienced in automated government acquisition and contract management processes.

Demonstrated experience in planning, monitoring and tracking government contract activities, including prime and subcontractor activities and deliverables.

Education: Advanced degree, a Bachelor’s degree with at least 8 years relevant experience, Associate degree with 10 years relevant experience or High School degree with 15 years relevant experience in an engineering or a related field.

APPLICATIONS DEVELOPER INTERMEDIATE

Provides program management of individual government contracts or comprehensive tasks thereof.

Oversees the research, development, design, installation and testing of integrated systems of personnel, materials, machinery and equipment to ensure conformity to functional specifications and client requirements. Conducts and coordinates program activities designed to provide technology that ensure effective and economical support of products, systems or equipment.