MAS - Zebraedge, Inc. - GS35F281GA

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Attached to: Federal Supply Schedule GS35F281GA
Contract number: GS35F281GA
Issued by: GSA Federal Acquisition Service

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Written by GovTribe AI · Mar 20, 2024

This document is a GSA Federal Supply Schedule price list and contract details for a contractor named ZebraEdge, Inc. ZebraEdge is a certified Minority/Women-Owned Business Enterprise (MWBE) that provides a range of IT professional services under Special Item Number 54151S, including consulting/advisory, digital solution/application development, solution/application support, and staff augmentation. The contract has a period of performance from March 9, 2017 to March 8, 2022, with a maximum order value of $500,000. The price list provides hourly labor rates for various IT labor categories with experience levels ranging from entry-level to senior. ZebraEdge offers a 9% discount from market rates and volume discounts for project-based work. The document also includes details on the contractor's background, capabilities, and key personnel.

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Zebraedge, Inc. Pricelist and/or Vendor Terms and Conditions for GS35F281GA, a Federal Supply Schedule awarded to Zebraedge, Inc., under Information Technology Schedule 70 (IT-70)

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INFORMATION TECHNOLOGY

PROFESSIONAL SERVICES

- GSA SCHEDULE 70 -

SPECIAL ITEM NUMBER (SIN): 54151S

MARCH 14, 2017 – MARCH 8, 2022

ZEBRAEDGE, INC.

224 5TH AVE; STE H241, NEW YORK, NY 10001

General Purpose Commercial Information Technology Equipment Software and Services

Solicitation Number: FCIS-JB-980001-B / Refresh Number: 41

Federal Supply Service (FSS)

Contract No. GS35F281GA - Refresh 8

Kash (Kashif) Heyat (President & Owner)

917.849.9303 | kash@zebraedge.com | www.zebraedge.com

244 5TH AVE; STE H241

New York, NY 10001

(917) 849 - 9303

- Page 2 of 35 - ZebraEdge, Inc.: Response to Solicitation FCIS-JB-980001B (Refresh # 41)

Table of Contents

1 SUMMARY PAGE

2 GENERAL SERVICES ADMINISTRATION (GSA) AWARD TERMS & CONDITIONS

2.1 AWARDED SPECIAL ITEM NUMBER (SIN 54151S)

2.2 MAXIMUM ORDER

2.3 MINIMUM ORDER

2.4 GEOGRAPHIC COVERAGE (DELIVERY AREA)

2.5 POINT(S) OF PRODUCTION (CITY, COUNTY, AND STATE OR FOREIGN COUNTRY)

2.6 DISCOUNT FROM LIST PRICES

2.7 QUANTITY DISCOUNTS

2.8 PROMPT PAYMENT TERMS

2.9 GOVERNMENT PURCHASE CARDS (NOTIFICATIONS)

2.10 FOREIGN ITEMS (LIST ITEMS BY COUNTRY OF ORIGIN)

2.11 TIME OF DELIVERY

2.12 F.O.B. POINT(S)

2.13 ORDERING

2.14 PAYMENT ADDRESS(ES)

2.15 WARRANTY PROVISION

2.16 EXPORT PACKING CHARGES, IF APPLICABLE

2.17 TERMS AND CONDITIONS

2.18 LIST OF SERVICE AND DISTRIBUTION POINTS (IF APPLICABLE)

2.19 LIST OF PARTICIPATING DEALERS (IF APPLICABLE)

2.20 PREVENTIVE MAINTENANCE (IF APPLICABLE)

2.21 SPECIAL ATTRIBUTES

2.22 DATA UNIVERSAL NUMBER SYSTEM (DUNS) NUMBER

2.23 CENTRAL CONTRACTOR REGISTRATION (CCR) DATABASE

3 ZEBRAEDGE SUMMARY

3.1 BACKGROUND

3.2 WHAT’S IN THE NAME?

3.3 KEY COMPANY INFO

3.4 MANAGEMENT & STAFF

- Page 3 of 35 -

4 ZEBRAEDGE’S SERVICE OFFERINGS

4.1 CONSULTING / ADVISORY

4.2 DIGITAL SOLUTION / APPLICATION DEVELOPMENT

4.3 SOLUTION / APPLICATION SUPPORT

4.4 STAFF AUGMENTATION SERVICES

4.5 ZEBRAEDGE CAPABILITIES STATEMENT

5 COST SHEET / RATE CARD

6 TERMS & CONDITIONS FOR SCHEDULE 70 (54151S)

6.1 SCOPE

6.2 PERFORMANCE INCENTIVES I-FSS-60 PERFORMANCE INCENTIVES (APRIL 2000)

6.3 ORDER

6.4 PERFORMANCE OF SERVICES

6.5 STOP-WORK ORDER (FAR 52.242-15) (AUG 1989)

6.6 INSPECTION OF SERVICES

6.7 RESPONSIBILITIES OF THE CONTRACTOR

6.8 RESPONSIBILITIES OF THE ORDERING ACTIVITY

6.9 INDEPENDENT CONTRACTOR

6.10 ORGANIZATIONAL CONFLICTS OF INTEREST

6.11 INVOICES

6.12 PAYMENTS

6.13 RESUMES

6.14 INCIDENTAL SUPPORT COSTS

6.15 APPROVAL OF SUBCONTRACTS

6.16 DESCRIPTION OF IT/IAM PROFESSIONAL SERVICES AND PRICING

7 APPENDIX A

7.1 JOB CATEGORY DESCRIPTIONS

- Page 4 of 35 -

1 Summary Page

GENERAL SERVICES ADMINISTRATION (GSA)

FEDERAL SUPPLY SERVICE (FSS) SCHEDULE

INFORMATION TECHNOLOGY PROFESSIONAL SERVICES

AUTHORIZED FEDERAL ACQUISITION SERVICE

INFORMATION TECHNOLOGY SCHEDULE PRICELIST

GENERAL PURPOSE COMMERCIAL INFORMATION TECHNOLOGY

EQUIPMENT, SOFTWARE, AND SERVICES

54151S Information Technology Professional Services Category

• Systems Development Services

• Systems Analysis Services

• Automated Information System Services

• Programming Services

• Backup and Security Services

• Data Conversion Services

• Computer Aided Design/Manufacturing Services

• Web-Based Subscription, Data & Other Services

• Other ADP & Telecommunications Services

Contract Number: GS35F281GA Period Covered by Contract: March 9, 2017 through March 8, 2022 Business Size: Small

MWBE Certified: Yes

Contractor: ZebraEdge, Inc.

Address: 244 5TH AVE; STE H241 New York, NY 10001 Attn: Kash (Kashif) Heyat; President/Owner Telephone: 917.849.9303 (mobile) E-Mail: kash@zebraedge.com Internet: www.zebraedge.com Contract Administration: Kash (Kashif) Heyat

Products and ordering information in this Authorized FAS Information Technology Schedule Pricelist are also available on the GSA Advantage! System. Agencies can browse GSA Advantage! by accessing the Federal Acquisition Service’s Home Page via the Internet at http://www.FAS.gsa.gov/.

- Page 5 of 35 -

2 General Services Administration (GSA) Award Terms & Conditions

2.1 Awarded Special Item Number (SIN 54151S)

SIN 54151S: Information Technology (IT) Professional Services Please see section 4 (Cost Sheet/Rate Card) of this document for resource rate cards.

2.2 Maximum order.

$500,000. Note: Customers/Agencies can order over this amount (no limit) based on the scope and need.

2.3 Minimum order.

$100

2.4 Geographic coverage (delivery area).

Worldwide/Global (Domestic and Overseas)

2.5 Point(s) of production (city, county, and State or foreign country)

ZebraEdge, Inc. is a small business that provides services mainly at it’s client location located throughout the United States of America (USA).

Our resources are based out of the following locations:

- Washington D.C.

- New York

- New Jersey

- California

- Washington State

- Florida

- Texas

- Illinois

The headquarter is in NYC (New York City)

2.6 Discount from List Prices

9% discount from the market list rate for hourly resources

- Page 6 of 35 -

2.7 Quantity Discounts

Volume Discounts:

• 1 % discount for sales >= $400,000

Note: Discounts are applicable to Project based work and not for staff augmentation resource based work.

2.8 Prompt Payment Terms

0% - Net 30 Days

Note: Information for Ordering Offices:

Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions.

2.9 Government Purchase Cards (Notifications)

a. Notification that Government purchase cards are accepted at or below the micro-purchase threshold.

Government purchase cards are accepted at or below the micro-purchase threshold

b. Notification whether Government purchase cards are accepted or not accepted above the micro-purchase threshold.

Government purchase cards are NOT accepted above the micro-purchase threshold

2.10 Foreign items (list items by country of origin)

None.

2.11 Time of Delivery

a. Time of delivery: To be negotiated at the Task Order Level

b. Expedited Delivery: To be negotiated at the Task Order Level

c. Overnight and 2-day delivery: To be negotiated at the Task Order Level

d. Urgent Requirements: To be negotiated at the Task Order Level

2.12 F.O.B. point(s)

Free on Board (F.O.B) is Destination

- Page 7 of 35 -

2.13 Ordering

a. Ordering Address(es)

244 5TH AVE; STE H241

New York, NY 10001

PH: 917.849.9303

E-Mail: kash@zebraedge.com

b. Ordering Procedures: For supplies and services, the ordering procedures, information on Blanket Purchase Agreements (BPA’s) are found in Federal Acquisition Regulation (FAR) 8.405-3.

2.14 Payment address(es).

2.15 Warranty Provision

Not Applicable (N/A)

2.16 Export Packing Charges, if applicable

2.17 Terms and conditions

a. Terms and Conditions of Government purchase card acceptance

Accepted at and below the micro-purchase threshold

b. Terms and conditions of rental, maintenance, and repair (if applicable)

c. Terms and conditions of installation (if applicable)

d. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices

e. Terms and conditions for any other services (if applicable)

- Page 8 of 35 -

2.18 List of Service and Distribution Points (if applicable)

2.19 List of Participating Dealers (if applicable)

2.20 Preventive Maintenance (if applicable)

2.21 Special Attributes

a. Such as Environmental Attributed (e.g. recycled content, energy efficiency, and/or reduced pollutants)

b. Section 508 Compliance for EIT:

As applicable, the EIT standard can be found at www.Section508.gov

2.22 Data Universal Number System (DUNS) Number

DUNS# 023149247

2.23 Central Contractor Registration (CCR) Database.

Notification regarding registration in Central Contractor Registration (CCR) Database

The CCR Database notification is Active

- Page 9 of 35 -

3 ZebraEdge Summary

3.1 Background

ZebraEdge is an innovative digital consulting and solution firm born and raised in New York City (NYC).

ZebraEdge provides technology solutions to business and organization by performing Visioning, Business Analysis, User Centered Design (UI/UX), Software Architecture and Design, Development, Integration, Quality Assurance and Support.

3.2 What’s in the name?

ZEBRA E-D-G-E

E - Engage D - Develop G - Grow E - Empower

Zebras have a great sense of hearing and we as an organization make sure that sense of hearing is very present when working with our clients. We listen to our customers; thus, we succeed in solving customer problems. Out practice is to engage, develop, help grow and then empower end users with the solution.

3.3 Key Company Info

• Minority Owned: ZebraEdge is a certified MWBE small business with the City of NYC.

• Company Address: ZebraEdge, Inc. | 244 5TH AVE; STE H241 | New York, NY 10001

• Year Established: 2012

• Type of Company: ZebraEdge is an S Corporation headquartered in NYC, New York.

3.4 Management & Staff

ZebraEdge is owned and managed by Kash (Kashif) Heyat. Kash is a Program and Project Management Professional with 14+ years of industry experience and the following certifications:

• PMP (Project Management)

• PgMP (Program Management)

• PfMP (Portfolio Management)

• CSM (Certified Scrum Master for Agile framework)

ZebraEdge works with sub-contractors and industry partners and has capability to scale up staff as needed.

ZebraEdge’s sub-contractors and partners hold the following certifications:

• CSM (Certified Scrum Master from Scrum Alliance)

• CSPO (Certified Scrum Product Owner)

• CEC (Certified Enterprise Coach)

• MCPD (Microsoft Certified Professional Developer)

- Page 10 of 35 -

4 ZebraEdge’s Service Offerings

4.1 Consulting / Advisory

• Agile Transformation

• Digital Transformation

• Mobile Strategy

• Business & Systems & Marketing Analysis

• All Things User Experience Research & Design

• Product Management

• Project, Program, Portfolio Analysis

• PMO Analysis, Setup and Management

• Professional & Organizational Training and Development

4.2 Digital Solution / Application Development

• User Experience (UX) Research and Analysis

• User Centered Design (UCD)

• Digital Solutions Design and Development (End-To-End)

• Mobile Solution Design and Development (End-To-End)

• Application/Software/System Design

• Legacy Application Modernization

• System Integration

• Web Service Development

4.3 Solution / Application Support

• Application Maintenance

• Service Level Agreement (SLA) Support

• End User Help Desk Support & training

• Application Documentation

• End User Documentation

• Train the Trainer

• End User Training

4.4 Staff Augmentation Services

ZebraEdge, Inc. provides staff augmentation resources. Some of the resource types we provide are:

• Certified Portfolio, Program, and Project Managers

• Business Analysts and Business Systems Analysts

• Certified Agile Coach, Product Managers, Scrum Masters (All Things Agile)

• UI/UX Researchers, Designers and Information Architects

• IT Developers, Coders, Architects, Solutions Engineers

• Quality Assurance and Quality Control Resources

• Technical Writers and Documentation Developers

- Page 11 of 35 -

4.5 ZebraEdge Capabilities Statement

Point of Contact:

Kash Heyat (President / Owner) CSM, PMP, PgMP, PfMP Cell: 917.849.9303 | Email: kash@zebraedge.com

244 5TH AVE; STE H241

NEW YORK, NY 10001

http://www.ZebraEdge.com

The Edge Your Organization Needs

MADE IN NYC

Certified Minority Owned Business (MBE) in NYC Federal Supply Service / GSA Contractor

Company Overview:

ZebraEdge, Inc. is a digital and organizational transformation agency based out of New York City (NYC). We help organizations in their cause to have better digital products that is focused on User Centered Design (UCD). We help with organizational and professional development effort to cope with rapid changes.

We are solutions provider for all aspect of digital, technology and organizational needs. We are agile driven organization that believes in value driven work that produces maximum ROI.

Services:

• Agile Transformation

• Product Management

• Project, Program, Portfolio Analysis, Setup and Management

• Business & Systems Analysis

• Marketing Analysis

• Quality Assurance

• Digital Transformation Analysis and Recommendations

• Digital Solutions Design and Development (End-To-End)

• Professional & Organizational Training and Development

• Management Consulting

Company Information

DUNS# 023149247

EIN# 46-0797668

M/WBE CERT# MWCERT2016-382

FEDERAL SERVICE/GSA CONTRACT # GS35F281GA

DATE INCORPORATED: AUGUST 17, 2012

President / Owner & Key Resource Categories:

• Kash Heyat, President / Owner

• Portfolio, Program and Project Managers

• Scrum Masters and Product Managers (Agile-Scrum)

• Architects, Designers (UI/UX) and Developers

• Sub-contractors and Partner organizations as needed

Certifications:

• Certified Minority Owned Business in NYC (MBE)

• Certified Scrum Master (CSM)

• Project Management Profession (PMP)

• Program Management Professional (PgMP)

• Portfolio Management Professional (PfMP)

Engagement Model:

• Staff Augmentation (ITCS Contract etc.)

• Project Solution & Implementation (RFP, Small Purchase etc.)

• Partnership with existing Vendors / Service Providers

As a small business ZebraEdge, Inc. is flexible to work with its prospect customers to meet the needs of the engagement as needed.

Company Designations

NAICS Codes: North American Industry Classification 54161 Management Consulting Services 54151 Computer Systems Design & Related Services 541512 Systems integration Analysis & Design Services 541910 Marketing Analysis Services 611430 Professional Development Training

Client List (Government):

• Department of Consumer Affaris (DCA) : Resource through ITCS

• Housing Preservation & Dev. (HPD) : Resource through ITCS Client List (Corporate):

• Columbia University

• CVS Pharmacy

• Heineken

• Kaplan Test Prep (KTP)

• MetLife

• McKinsey&Company

• Mizuho Securities USA

SIC Codes: Standard Industrial Classification 7373 Computer Integrated Systems Design 8741 Management Services 8742 Management Consulting Services 7371 Computer Programming Services

NIGP Codes: National Institute of Gov. Purchasing 91871 Management Consulting 95877 Project Management Services 20853 Integrated Software 20854 Internet and Website Software 91883 Organizational Development

- Page 12 of 35 -

5 Cost Sheet / Rate Card

SIN 54151S: Information Technology Professional Services

RESOURCE

CATEGORY TITLE YEARS OF

EXPERIENCE

GSA RATE

INCLUDING – IFF

Project Managers

Entry Level Less than 2 years $68.77

Project Manager I Minimum of 2 years $91.69

Project Manager II Minimum 4 years $114.61

Project Manager III Minimum 8 years $137.53

Project Manager IV Minimum 12 years $160.45

Project Manager V Minimum 16 years $183.38

Programmer / Developer

Entry Level Less than 2 years $59.60

Programmer I Minimum of 2 years $73.35

Programmer II Minimum of 4 years $91.69

Programmer III Minimum of 8 years $114.61

Programmer IV Minimum of 12 years $137.53

Programmer V Minimum of 16 years $160.45

Specialists

Entry Level Less than 2 years $68.77

Specialist I Minimum of 2 years $91.69

Specialist II Minimum of 4 years $114.61

Specialist III Minimum of 8 years $137.53

Specialist IV Minimum of 12 years $160.45

Specialist V Minimum of 16 years $183.38

Analytical Resources

Entry Level Less than 2 years $59.60

Analyst I Minimum of 2 years $73.35

Analyst II Minimum of 4 years $91.69

Analyst III Minimum of 8 years $114.61

Analyst IV Minimum of 12 years $137.53

Analyst V Minimum of 16 years $160.45

Technical Resources

Entry Level Less than 2 years $59.60

Technician I Minimum of 2 years $73.35

Technician II Minimum of 4 years $91.69

Technician III Minimum of 8 years $114.61

Technician IV Minimum of 12 years $137.53

Technician V Minimum of 16 years $160.45

- Page 13 of 35 -

RESOURCE CATEGORY TITLE YEARS OF EXPERIENCE GSA RATE

INCLUDING – IFF

User Experience (UX) Researcher & Analyst

Entry Level Less than 2 years $68.77

I Minimum of 2 years $91.69

II Minimum of 4 years $114.61

III Minimum of 8 years $137.53

IV Minimum of 12 years $160.45

V Minimum of 16 years $183.38

User Experience (UX) Designer

Entry Level Less than 2 years $68.77

I Minimum of 2 years $91.69

II Minimum of 4 years $114.61

III Minimum of 8 years $137.53

IV Minimum of 12 years $160.45

V Minimum of 16 years $183.38

Information Architect (IA)

Entry Level Less than 2 years $59.60

I Minimum of 2 years $73.35

II Minimum of 4 years $91.69

III Minimum of 8 years $114.61

IV Minimum of 12 years $137.53

V Minimum of 16 years $160.45

User Interface (UI) Designer

Entry Level Less than 2 years $68.77

I Minimum of 2 years $91.69

II Minimum of 4 years $114.61

III Minimum of 8 years $137.53

IV Minimum of 12 years $160.45

V Minimum of 16 years $183.38

Interaction Designer (IxD)

Entry Level Less than 2 years $68.77

I Minimum of 2 years $91.69

II Minimum of 4 years $114.61

III Minimum of 8 years $137.53

IV Minimum of 12 years $160.45

V Minimum of 16 years $183.38

- Page 14 of 35 -

Volume Discounts:

• 1 % discount for sales >= $400,000

Notes:

• Discounts are applicable to Project based work and not for staff augmentation resource based work.

RESOURCE CATEGORY TITLE YEARS OF

EXPERIENCE

GSA RATE

INCLUDING – IFF

Scrum Master

Entry Level Less than 2 years $68.77

I Minimum of 2 years $91.69

II Minimum of 4 years $114.61

III Minimum of 8 years $137.53

IV Minimum of 12 years $160.45

V Minimum of 16 years $183.38

Product Owner / Manager

Entry Level Less than 2 years $68.77

I Minimum of 2 years $91.69

II Minimum of 4 years $114.61

III Minimum of 8 years $137.53

IV Minimum of 12 years $160.45

V Minimum of 16 years $183.38

Agile Coach / Trainer Senior Level Resource Minimum of 8 years $229.22

IT Program Managers Senior Level Resource Minimum of 8 years $183.38

IT Portfolio Managers Senior Level Resource Minimum of 8 years $229.22

IT Management Consultants Senior Level Resource Minimum of 8 years $229.22

- Page 15 of 35 -

6 Terms & Conditions for Schedule 70 (54151S)

TERMS AND CONDITIONS APPLICABLE TO SPECIAL ITEM NUMBER 54151S

6.1 SCOPE

a. The prices, terms and conditions stated under Special Item Number 54151S Information Technology Professional Services apply exclusively to IT/IAM Professional Services within the scope of this Information Technology Schedule.

b. The Contractor shall provide services at the Contractor’s facility and/or at the ordering activity location, as agreed to by the Contractor and the ordering activity.

6.2 PERFORMANCE INCENTIVES I-FSS-60 Performance Incentives (April 2000)

a. Performance incentives may be agreed upon between the Contractor and the ordering activity on individual fixed price orders or Blanket Purchase Agreements under this contract.

b. The ordering activity must establish a maximum performance incentive price for these services and/or total solutions on individual orders or Blanket Purchase Agreements.

c. Incentives should be designed to relate results achieved by the contractor to specified targets. To the maximum extent practicable, ordering activities shall consider establishing incentives where performance is critical to the ordering activity’s mission and incentives are likely to motivate the contractor. Incentives shall be based on objectively measurable tasks.

6.3 ORDER

a. Agencies may use written orders, EDI orders, blanket purchase agreements, individual purchase orders, or task orders for ordering services under this contract. Blanket Purchase Agreements shall not extend beyond the end of the contract period; all services and delivery shall be made and the contract terms and conditions shall continue in effect until the completion of the order. Orders for tasks which extend beyond the fiscal year for which funds are available shall include FAR 52.232-19 (Deviation – May 2003) Availability of Funds for the Next Fiscal Year. The purchase order shall specify the availability of funds and the period for which funds are available.

b. All task orders are subject to the terms and conditions of the contract. In the event of conflict between a task order and the contract, the contract will take precedence.

6.4 PERFORMANCE OF SERVICES

a. The Contractor shall commence performance of services on the date agreed to by the Contractor and the ordering activity.

b. The Contractor agrees to render services only during normal working hours, unless otherwise agreed to by the Contractor and the ordering activity.

c. The ordering activity should include the criteria for satisfactory completion for each task in the Statement of Work or Delivery Order. Services shall be completed in a good and workmanlike manner.

- Page 16 of 35 -

d. Any Contractor travel required in the performance of IT/IAM Services must comply with the Federal Travel Regulation or Joint Travel Regulations, as applicable, in effect on the date(s) the travel is performed.

Established Federal Government per diem rates will apply to all Contractor travel. Contractors cannot use GSA city pair contracts.

6.5 STOP-WORK ORDER (FAR 52.242-15) (AUG 1989)

a. The Contracting Officer may, at any time, by written order to the Contractor, require the Contractor to stop all, or any part, of the work called for by this contract for a period of 90 days after the order is delivered to the Contractor, and for any further period to which the parties may agree. The order shall be specifically identified as a stop-work order issued under this clause. Upon receipt of the order, the Contractor shall immediately comply with its terms and take all reasonable steps to minimize the incurrence of costs allocable to the work covered by the order during the period of work stoppage.

Within a period of 90 days after a stop-work is delivered to the Contractor, or within any extension of that period to which the parties shall have agreed, the Contracting Officer shall either-

i. Cancel the stop-work order; or

ii. Terminate the work covered by the order as provided in the Default, or the Termination for

Convenience of the Government, clause of this contract.

b. If a stop-work order issued under this clause is canceled or the period of the order or any extension thereof expires, the Contractor shall resume work. The Contracting Officer shall make an equitable adjustment in the delivery schedule or contract price, or both, and the contract shall be modified, in writing, accordingly, if-

i. The stop-work order results in an increase in the time required for, or in the Contractor's cost properly allocable to, the performance of any part of this contract; and

ii. The Contractor asserts its right to the adjustment within 30 days after the end of the period of work stoppage; provided, that, if the Contracting Officer decides the facts justify the action, the Contracting Officer may receive and act upon the claim submitted at any time before final payment under this contract.

c. If a stop-work order is not canceled and the work covered by the order is terminated for the convenience of the Government, the Contracting Officer shall allow reasonable costs resulting from the stop-work order in arriving at the termination settlement.

d. If a stop-work order is not canceled and the work covered by the order is terminated for default, the Contracting Officer shall allow, by equitable adjustment or otherwise, reasonable costs resulting from the stop-work order.

- Page 17 of 35 -

6.6 INSPECTION OF SERVICES

In accordance with FAR 52.212-4 CONTRACT TERMS AND CONDITIONS-COMMERCIAL ITEMS (MAR 2009) (DEVIATION I-FEB 2007) for Firm-Fixed Price orders and FAR 52.212-4 CONTRACT

TERMS AND CONDITIONS-COMMERCIAL ITEMS (MAR 2009) (ALTERNATE I-OCT 2008)

(DEVIATION I-FEB 2007) applies to Time-and-Materials and Labor-Hour Contracts orders placed under this contract.

6.7 RESPONSIBILITIES OF THE CONTRACTOR

The Contractor shall comply with all laws, ordinances, and regulations (Federal, State, City, or otherwise) covering work of this character. If the end-product of a task order is software, then FAR 52.227-14 (Dec 2007) Rights in Data – General, may apply.

6.8 RESPONSIBILITIES OF THE ORDERING ACTIVITY

Subject to security regulations, the ordering activity shall permit Contractor access to all facilities necessary to perform the requisite IT/IAM Professional Services.

6.9 INDEPENDENT CONTRACTOR

All IT/IAM Professional Services performed by the Contractor under the terms of this contract shall be as an independent Contractor, and not as an agent or employee of the ordering activity.

6.10 ORGANIZATIONAL CONFLICTS OF INTEREST

a. Definitions:

“Contractor” means the person, firm, unincorporated association, joint venture, partnership, or corporation that is a party to this contract.

“Contractor and its affiliates” and “Contractor or its affiliates” refers to the Contractor, its chief executives, directors, officers, subsidiaries, affiliates, subcontractors at any tier, and consultants and any joint venture involving the Contractor, any entity into or with which the Contractor subsequently merges or affiliates, or any other successor or assignee of the Contractor.

An “Organizational conflict of interest” exists when the nature of the work to be performed under a proposed ordering activity contract, without some restriction on ordering activities by the Contractor and its affiliates, may either (i) result in an unfair competitive advantage to the Contractor or its affiliates or (ii) impair the Contractor’s or its affiliates’ objectivity in performing contract work.

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b. To avoid an organizational or financial conflict of interest and to avoid prejudicing the best interests of the ordering activity, ordering activities may place restrictions on the Contractors, its affiliates, chief executives, directors, subsidiaries and subcontractors at any tier when placing orders against schedule contracts. Such restrictions shall be consistent with FAR 9.505 and shall be designed to avoid, neutralize, or mitigate organizational conflicts of interest that might otherwise exist in situations related to individual orders placed against the schedule contract. Examples of situations, which may require restrictions, are provided at FAR 9.508.

6.11 INVOICES

The Contractor, upon completion of the work ordered, shall submit invoices for IT/IAM Professional services. Progress payments may be authorized by the ordering activity on individual orders if appropriate.

Progress payments shall be based upon completion of defined milestones or interim products. Invoices shall be submitted monthly for recurring services performed during the preceding month.

6.12 PAYMENTS

For firm-fixed price orders the ordering activity shall pay the Contractor, upon submission of proper invoices or vouchers, the prices stipulated in this contract for service rendered and accepted. Progress payments shall be made only when authorized by the order. For time-and-materials orders, the Payments under Time-and- Materials and Labor-Hour Contracts at FAR 52.212-4 (MAR 2009) (ALTERNATE I – OCT 2008) (DEVIATION I – FEB 2007) applies to time-and-materials orders placed under this contract. For labor-hour orders, the Payment under Time-and-Materials and Labor-Hour Contracts at FAR 52.212-4 (MAR 2009) (ALTERNATE I – OCT 2008) (DEVIATION I – FEB 2007) applies to labor-hour orders placed under this contract. 52.216-31(Feb 2007) Time-and-Materials/Labor-Hour Proposal Requirements - Commercial Item Acquisition. As prescribed in 16.601(e)(3), insert the following provision:

a. The Government contemplates award of a Time-and-Materials or Labor-Hour type of contract resulting from this solicitation.

b. The offeror must specify fixed hourly rates in its offer that include wages, overhead, general and administrative expenses, and profit. The offeror must specify whether the fixed hourly rate for each labor category applies to labor performed by -

1. The offeror;

2. Subcontractors; and/or

3. Divisions, subsidiaries, or affiliates of the offeror under a common control.

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6.13 RESUMES

Resumes shall be provided to the GSA Contracting Officer or the user ordering activity upon request.

6.14 INCIDENTAL SUPPORT COSTS

Incidental support costs are available outside the scope of this contract. The costs will be negotiated separately with the ordering activity in accordance with the guidelines set forth in the FAR.

6.15 APPROVAL OF SUBCONTRACTS

The ordering activity may require that the Contractor receive, from the ordering activity's Contracting Officer, written consent before placing any subcontract for furnishing any of the work called for in a task order.

6.16 DESCRIPTION OF IT/IAM PROFESSIONAL SERVICES AND PRICING

a. The Contractor shall provide a description of each type of IT/IAM Service offered under Special Item Numbers 54151S IT/IAM Professional Services should be presented in the same manner as the Contractor sells to its commercial and other ordering activity customers. If the Contractor is proposing hourly rates, a description of all corresponding commercial job titles (labor categories) for those individuals who will perform the service should be provided.

b. Pricing for all IT/IAM Professional Services shall be in accordance with the Contractor’s customary commercial practices; e.g., hourly rates, monthly rates, term rates, and/or fixed prices, minimum general experience and minimum education.

The following is an example of the manner in which the description of a commercial job title should be presented:

EXAMPLE: Commercial Job Title: System Engineer

Minimum/General Experience: Three (3) years of technical experience which applies to systems analysis and design techniques for complex computer systems. Requires competence in all phases of systems analysis techniques, concepts and methods; also requires knowledge of available hardware, system software, input/output devices, structure and management practices.

Functional Responsibility: Guides users in formulating requirements, advises alternative approaches, conducts feasibility studies.

Minimum Education: Bachelor’s Degree in Computer Science

- Page 20 of 35 -

7 APPENDIX A

7.1 Job Category Descriptions

Labor

Category Experience

Level Education Years of Experience General Experience

IT Project Manager

Entry Level

A Bachelor's degree (BS/BA) or higher, certifications or experience can substitute for degree

Less than 2 years

Experience in overseeing small scaled, non- complex projects, comprised of a small number of deliverables and/or a small number of phases; typically coordinates and delegates the assignments for the consultant project staff numbering up to 5; focal point of contact for Requesting Agency regarding project status, meetings, reporting requirements, scope changes, and issues and concerns raised by consultant staff or Requesting Agency.

IT Project Manager

A Bachelor's degree (BS/BA) or higher, certifications or experience can substitute for degree

Minimum of 2 years

Experience in overseeing small scaled, non-complex projects, comprised of a small number of deliverables and/or a small number of phases; typically coordinates and delegates the assignments for the consultant project staff numbering up to 10; focal point of contact for Requesting Agency regarding project status, meetings, reporting requirements, scope changes, and issues and concerns raised by consultant staff or Requesting Agency.

IT Project Manager

A Bachelor's degree (BS/BA) or higher, certifications or experience can substitute for degree

Minimum 4 years

Experience in overseeing medium scaled projects comprised of sub-projects and distinct deliverables; typically coordinates and delegates the assignments for the consultant project staff numbering over 10; focal point of contact for Requesting Agency regarding project status, meetings, reporting requirements; scope changes, and financial, administrative, and technical issues and concerns raised by consultant staff or Requesting Agency.

IT Project Manager

III

A Bachelor's degree (BS/BA) or higher, certifications or experience can substitute for degree

Minimum 8 years

Experience in overseeing medium to large scaled projects comprised of sub-projects and distinct deliverables, often comprising a program with multiple work streams; typically coordinates and delegates the assignments for the consultant project staff numbering over 20; focal point of contact for Requesting Agency regarding project status, meetings, reporting requirements, scope changes, and financial, administrative, and technical issues and concerns raised by consultant staff or Requesting Agency.

IT Project Manager

A Bachelor's degree (BS/BA) or higher, certifications or experience can substitute for degree

Minimum 12 years

Experience in overseeing medium to large scaled projects comprised of sub-projects and distinct deliverables, often comprising a program with multiple work streams; typically coordinates and delegates the assignments for the consultant project staff numbering over 30; focal point of contact for Requesting Agency regarding project status, meetings, reporting requirements, scope changes, and financial, administrative, and technical issues and concerns raised by consultant staff or Requesting Agency.

IT Project Manager

A Bachelor's degree (BS/BA) or higher, certifications or experience can substitute for degree

Minimum 16 years

Experience in overseeing medium to large scaled projects comprised of sub-projects and distinct deliverables, often comprising a program with multiple work streams; typically coordinates and delegates the assignments for the consultant project staff numbering over 40; focal point of contact for Requesting Agency regarding project status, meetings, reporting requirements, scope changes, and financial, administrative, and technical issues and concerns raised by consultant staff or Requesting Agency.

- Page 21 of 35 -

Labor Category Experience Level Education Years of

Experience General Experience

IT Programmer / Developer

Entry Level

A Bachelor's degree (BS/BA) or higher, certifications or experience can substitute for degree

Less than 2 years

Experience with writing application software, data analysis, data access, data structures, data manipulation, databases, design, programming, testing and implementation, technical and user documentation, software conversions; environments include but are not limited to mainframe, mid-range, personal computers, laptops.

IT Programmer / Developer

A Bachelor's degree (BS/BA) or higher, certifications or experience can substitute for degree

Minimum of 2 years

IT Programmer / Developer

A Bachelor's degree (BS/BA) or higher, certifications or experience can substitute for degree

Minimum 4 years

Experience with writing application software, data analysis, data access, data structures, data manipulation, databases, programming, testing and implementation, technical and user documentation, software conversions; environments include but are not limited to mainframe, mid-range, personal computers, laptop;

available to assist and/or lead in the design of program specifications and the implementation of software solutions.

IT Programmer / Developer

III

A Bachelor's degree (BS/BA) or higher, certifications or experience can substitute for degree

Minimum 8 years

available to assist and/or lead in the design of program specifications and the implementation of software solutions.

IT Programmer / Developer

A Bachelor's degree (BS/BA) or higher, certifications or experience can substitute for degree

Minimum 12 years

available to assist and/or lead in the design of program specifications and the implementation of software solutions.

IT Programmer / Developer

A Bachelor's degree (BS/BA) or higher, certifications or experience can substitute for degree

Minimum 16 years

available to assist and/or lead in the design of program specifications and the implementation of software solutions.

This category (V) has 16 years of experience. It’s a senior role that ends up playing a lead/management role for other developer resources on an IT Project. I have added the phrase to the description.

- Page 22 of 35 -

Labor Category Experience Level Education Years of

Experience General Experience

IT Specialists Entry Level

A Bachelor's degree (BS/BA) or higher, certifications or experience can substitute for degree

Less than 2 years

Experience in a specific technical and/or business application that is beyond the requirements addressed in the Programmer (Entry level) labor category.

IT Specialists I

A Bachelor's degree (BS/BA) or higher, certifications or experience can substitute for degree

Minimum of 2 years

Experience in a specific technical and/or business application that is beyond the requirements addressed in the Programmer I labor category

IT Specialists II

A Bachelor's degree (BS/BA) or higher, certifications or experience can substitute for degree

Minimum 4 years

Experience in a specific technical and/or business application that is beyond the requirements addressed in the Programmer II labor category.

IT Specialists III

A Bachelor's degree (BS/BA) or higher, certifications or experience can substitute for degree

Minimum 8 years

Experience in a specific technical and/or business application that is beyond the requirements addressed in the Programmer III labor category.

IT Specialists IV

A Bachelor's degree (BS/BA) or higher, certifications or experience can substitute for degree

Minimum 12 years

Experience in a specific technical and/or business application that is beyond the requirements addressed in the Programmer III labor category.

IT Specialists V

A Bachelor's degree (BS/BA) or higher, certifications or experience can substitute for degree

Minimum 16 years

Experience in a specific technical and/or business application that is beyond the requirements addressed in the Programmer III labor category.

This category (V) has 16 years of experience. It’s a senior role that ends up playing a lead/management role for other specialist resources on an IT Project. I have added the phrase to the description.

- Page 23 of 35 -

Labor Category Experience Level Education Years of

Experience General Experience

IT Analyst Entry Level

A Bachelor's degree (BS/BA) or higher, certifications or experience can substitute for degree

Less than 2 years

IT Analyst I

A Bachelor's degree (BS/BA) or higher, certifications or experience can substitute for degree

Minimum of 2 years

IT Analyst II

A Bachelor's degree (BS/BA) or higher, certifications or experience can substitute for degree

Minimum 4 years

IT Analyst III

A Bachelor's degree (BS/BA) or higher, certifications or experience can substitute for degree

Minimum 8 years

IT Analyst IV

A Bachelor's degree (BS/BA) or higher, certifications or experience can substitute for degree

Minimum 12 years

IT Analyst V

A Bachelor's degree (BS/BA) or higher, certifications or experience can substitute for degree

Minimum 16 years

Experience providing specialized knowledge of system requirements and programming specifications. Designs solutions based on customer needs and technical considerations. Analyzes job tasks, organizational structure and user requirements to provide system-wide solutions. Applies analytical expertise to assist in defining, analyzing, validating and documenting complex operating environments, states of technology and current processes. Analysts must possess professional training or equivalent experience in one of the following types of disciplines: computer science; computer systems; decision support; computer security; electronic commerce; business process reengineering; business process analyses; information architecture planning and design; engineering; operations research; modeling and simulation; math;

physics; quality assurance; systems analysis; business or management.

This category (V) has 16 years of experience. It’s a senior role that ends up playing a lead/management role for other Analysts resources on an IT Project. I have added the phrase to the description.

- Page 24 of 35 -

Labor Category

Experience Level Education Years of

Experience General Experience

IT Technician Entry Level A Bachelor's degree (BS/BA) or higher, certifications or experience can substitute for degree

Less than 2 years

Experience providing specialized knowledge of complex customer processes and requirements. Applies technical expertise to assist in defining, analyzing, validating, and documenting complex operating environments, states of technology and current engineering processes. Conducts complex technical investigations through advanced research techniques, analysis or development phases of engineering projects.

IT Technician I A Bachelor's degree (BS/BA) or higher, certifications or experience can substitute for degree

Minimum of 2 years

IT Technician II A Bachelor's degree (BS/BA) or higher, certifications or experience can substitute for degree

Minimum 4 years

IT Technician III A Bachelor's degree (BS/BA) or higher, certifications or experience can substitute for degree

Minimum 8 years

IT Technician IV A Bachelor's degree (BS/BA) or higher, certifications or experience can substitute for degree

Minimum 12 years

IT Technician V A Bachelor's degree (BS/BA) or higher, certifications or experience can substitute for degree

Minimum 16 years

It’s a senior role that ends up playing a lead/management role for other Technical resources on an IT Project.

- Page 25 of 35 -

Labor Category Experience Level Education Years of Experience

User Experience Researcher works to reveal what users need from products by conducting primary research, exploring their behaviors and motivations, and working with teams of Designers, Product Owners, and others to develop new features and enhancements to user experience. The UXR inspires changes at all stages of product development by delivering compelling oral, written, and visual presentations about our findings; and helps the UX team understand what would make users' experiences feel more intuitive, accessible, and productive

IT User Experience (UX) Researcher & Analyst

Entry Level A Bachelor's degree (BS/BA) or higher, certifications or experience can substitute for degree Less than 2 years

IT User Experience (UX) Researcher & Analyst

I A Bachelor's degree (BS/BA) or higher, certifications or experience can substitute for degree Minimum of 2 years

IT User Experience (UX) Researcher & Analyst

II A Bachelor's degree (BS/BA) or higher, certifications or experience can substitute for degree Minimum 4 years

IT User Experience (UX) Researcher & Analyst

III A Bachelor's degree (BS/BA) or higher, certifications or experience can substitute for degree Minimum 8 years

IT User Experience (UX) Researcher & Analyst

IV A Bachelor's degree (BS/BA) or higher, certifications or experience can substitute for degree Minimum 12 years

IT User Experience (UX) Researcher & Analyst

V A Bachelor's degree (BS/BA) or higher, certifications or experience can substitute for degree Minimum 16 years

This category (V) has 16 years of experience. It’s a senior role that ends up playing a lead / management role for other User Experience (UX) Research & Analyst resources on an IT Project.

- Page 26 of 35 -

UX designers are primarily concerned with how the product feels. A given design problem has no single right answer. UX designers explore many different approaches to solving a specific user problem. The broad responsibility of a UX designer is to ensure that the product logically flows from one step to the next. One way that a UX designer might do this is by conducting in-person user tests to observe one's behavior. By identifying verbal and non-verbal stumbling blocks, they refine and iterate to create the "best" user experience. An example project is creating a delightful onboarding flow for a new user. Define interaction models, user task flows, and UI specifications. Communicate scenarios, end-to-end experiences, interaction models, and screen designs to stakeholders. Work with our creative director and visual designers to incorporate the visual identity of into features. Develop and maintain design wireframes, mockups, and specifications as needed.

IT User Experience (UX) Designer

Entry Level A Bachelor's degree (BS/BA) or higher, certifications or experience can substitute for degree Less than 2 years

IT User Experience (UX) Designer

I A Bachelor's degree (BS/BA) or higher, certifications or experience can substitute for degree Minimum of 2 years

IT User Experience (UX) Designer

II A Bachelor's degree (BS/BA) or higher, certifications or experience can substitute for degree Minimum 4 years

IT User Experience (UX) Designer

III A Bachelor's degree (BS/BA) or higher, certifications or experience can substitute for degree Minimum 8 years

IT User Experience (UX) Designer

IV A Bachelor's degree (BS/BA) or higher, certifications or experience can substitute for degree Minimum 12 years

IT User Experience (UX) Designer

V A Bachelor's degree (BS/BA) or higher, certifications or experience can substitute for degree Minimum 16 years

This category (V) has 16 years of…

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