MAS - Globecomm Systems Inc. - GS35F0456S

GENERAL SERVICES ADMINISTRATION

Federal Acquisition Service

Authorized Federal Supply Schedule FSS Price List

Online access to contract ordering information, terms and conditions, pricing, and the option to create an electronic delivery order are available through GSA Advantage!®. The website for

GSA Advantage!® is: https://www.GSAAdvantage.gov.

Multiple Award Schedule FSC Group: Information Technology FSC Class: 7B22, DA01, DG10, DG11

Contract Number: GS-35F-0456S

Contract Period: May 19, 2006 - May 18, 2026

GLOBECOMM SYSTEMS INC.

45 Oser Avenue Hauppauge, NY 11788-3808

Telephone: 240-243-5138 Fax: 240-231-1557

Contract Administrator: Frances Krivicich fkrivicich@globecomm.com

Business Size/Status: Other than small business

For more information on ordering go to the following website: https://www.gsa.gov/schedules.

Price list current as of Modification PS-0101 effective December, 02 2025

Prices Shown Herein are Net (discount deducted)

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TABLE OF CONTENTS

CUSTOMER INFORMATION

CONTRACT OVERVIEW

CONTRACT ADMINISTRATOR MARKETING POINT OF CONTACT

CONTRACT USE

CONTRACT SCOPE

SPECIAL ITEM NUMBER (SIN) DESCRIPTIONS

LABOR CATEGORY DESCRIPTIONS

STARLINK SPECIAL TERMS

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CUSTOMER INFORMATION

1a. Table of awarded special item number(s) with appropriate cross reference to item descriptions and awarded price(s):

SINs Recovery SIN Title

33411

33411RC

33411STLOC

Purchasing of new electronic equipment

54151S

54151SRC

54151SSTLOC

Information Technology Professional Services

54151ECOM

54151ECOMRC

54151ECOMSTLOC

Electronic Commerce and Subscription Services

517410

517410RC

517410STLOC

Commercial Satellite Communications Solutions (COMSATCOM)

OLM

OLMRC

OLMSTLOC

Order-Level Materials (OLM’s)

1b. Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract. This price is the Government price based on a unit of one, exclusive of any quantity/dollar volume, prompt payment discounts, or any other concession affecting price. Contracts that have unit prices based on the geographic location of the customer, should show the range of the lowest price, and cite the areas to which the prices apply:

Please refer to our rates attached in e-Library.

1c. If the Contractor is proposing hourly rates, a description of all corresponding commercial job titles, experience, functional responsibility, and education for those types of employees or subcontractors who will perform services shall be provided. If hourly rates are not applicable, the Contractor shall insert “Not applicable” for this item:

Please refer to page #6

2. Maximum Order: SIN’s Maximum Order

33411 $500,000 54151S $500,000

54151ECOM $500,000

517410 $500,000

OLM $250,000

3. Minimum Order: $100

4. Geographic Coverage (delivery area): Domestic & Overseas

5. Point(s) of production (city, county, and State or foreign country):

45 Oser Ave, Hauppauge, NY 11788-3808

6. Discount from list prices or statement of net price: Government Net Prices (discounts already deducted.)

7. Quantity Discounts: Not Applicable

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8. Prompt Payment Terms: Net 30 days

Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions.

9. Foreign Items (list items by country of origin): Not Applicable

10a. Time of Delivery: The Contractor shall deliver to destination within the number of calendar days after receipt of order (ARO), as set forth below:

SPECIAL ITEM NUMBER DELIVERY TIME (Days ARO)

33411 30-70 days 54151S 45 days 54151ECOM 45 days 517410 15 days

10b. Expedited Delivery: Contact Contractor

Items available for expedited delivery are noted in this price list.

10c. Overnight and 2-Day Delivery: Contact Contractor

10d. Urgent Requirements: When the Federal Supply Schedule contract delivery period does not meet the bona fide urgent delivery requirements of an ordering activity, ordering activities are encouraged, if time permits, to contact the Contractor for the purpose of obtaining accelerated delivery. The Contractor shall reply to the inquiry within 3 workdays after receipt. (Telephonic replies shall be confirmed by the Contractor in writing.) If the Contractor offers an accelerated delivery time acceptable to the ordering activity, any order(s) placed pursuant to the agreed upon accelerated delivery time frame shall be delivered within this shorter delivery time and in accordance with all other terms and conditions of the contract.

11. F.O.B. Point(s): Destination

12a. Ordering Address(es): Globecomm Systems Inc.

Attn: Frances Krivicich /GSA Orders 45 Oser Ave Hauppauge, NY 11788-3808

Contractors are required to accept credit cards for payments equal to or less than the micro purchase threshold for oral or written delivery orders. Credit cards will be acceptable for payment above the micro-purchase threshold. In addition, bank account information for wire transfer payments will be shown on the invoice.

The following telephone number(s) can be used by ordering activities to obtain technical and/or ordering assistance:

(631)231-9800

12b. Ordering Procedures: See Federal Acquisition Regulation (FAR) 8.405-3.

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13. Payment Address(es): Globecomm Systems, Inc.

45 Oser Ave Hauppauge, NY 11788-3808

14. Warranty Provision: a. Unless specified otherwise in this contract, the Contractor’s standard commercial warranty as stated in the contract’s commercial pricelist will apply to this contract.

b. The Contractor warrants and implies that the items delivered hereunder are merchantable and fit for use for the particular purpose described in this contract.

c. Limitation of Liability. Except as otherwise provided by an express or implied warranty, the Contractor will not be liable to the ordering activity for consequential damages resulting from any defect or deficiencies in accepted items.

d. If inspection and repair of defective equipment under this warranty will be performed at the Contractor's plant, the address is as follows:

15. Export Packing Charges, if applicable: Not Applicable

16. Terms and conditions of rental, maintenance, and repair (if applicable):

Not Applicable

17. Terms and conditions of installation (if applicable): Not Applicable

18a. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices (if applicable):

18b. Terms and conditions for any other services (if applicable):

CONTRACTOR COMMITMENTS, WARRANTIES

AND REPRESENTATIONS

a. For the purpose of this contract, commitments, warranties and representations include, in addition to those agreed to for the entire schedule contract:

(1) Time of delivery/installation quotations for individual orders;

(2) Technical representations and/or warranties of products concerning performance, total system performance and/or configuration, physical, design and/or functional characteristics and capabilities of a product/equipment/ service/software package submitted in response to requirements which result in orders under this schedule contract.

(3) Any representations and/or warranties concerning the products made in any literature, description, drawings and/or specifications furnished by the Contractor.

b. The above is not intended to encompass items not currently covered by the GSA Schedule contract.

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19. List of service and distribution points (if applicable):

20. List of participating dealers (if applicable): Not Applicable

21. Preventative maintenance (if applicable) Not Applicable

22a. Special attributes such as environmental attributes

(e.g., recycled content, energy efficiency, and/or reduced pollutants).

22b. If applicable, indicate that Section 508 compliance information is available for the information and communications technology (ICT) products and services offered and show where full details can be found (e.g., Contractor’s website or other location). ICT accessibility standards can be found at https://www.section508.gov/.

23. Unique Entity Identifier (UEI) Number: X398FKNLBHR3

24. Globecomm Systems Inc. is registered and active in the System for Award Management (SAM) database.

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CONTRACT OVERVIEW

GSA awarded Globecomm Systems Inc. a GSA Federal Supply Schedule contract for Multiple Award Schedule (MAS), Contract No. GS-35F-0456S. The current contract period is May 19, 2021 through May 18, 2026. The contract allows for the placement of Firm Fixed Price or Time and Materials task orders using the labor categories and ceiling rates defined in the contract.

CONTRACT ADMINISTRATOR MARKETING POINT OF CONTACT

Frances Krivicich Globecomm Systems Inc.

45 Oser Avenue Hauppauge, NY 11788-3808 Telephone: 240-243-5138 Fax Number: 240-231-1557 Email: fkrivicich@globecomm.com

CONTRACT USE

This contract is available for use by all federal government agencies, as a source for Multiple Award Schedule, for worldwide use. Executive agencies, other Federal agencies, mixed –ownership Government corporations, and the District of Columbia; government contractors authorized in writing by a Federal agency pursuant to 48 CFR 51.1;

and other activities and organizations authorized by statute or regulation to use GSA as a source of supply may use this contract. Additionally, contractors are encouraged to accept orders received from activities within the Executive Branch of the Federal Government.

CONTRACT SCOPE

The contractor shall provide all resources including personnel, management, supplies, services, materials, equipment, facilities and transportation necessary to provide a wide range of professional services as specified in each task order.

Services specified in a task order may be performed at the contractor’s facilities or the ordering agencies’ facilities. The government will determine the contractor’s compensation by any of several different methods (to be specified at the task order level) e.g., a firm-fixed price for services with or without incentives, labor hours or time-and-material.

SPECIAL ITEM NUMBER (SIN) DESCRIPTIONS

The Special Item Numbers (SINs) available under this contract provide services across the full life cycle of a project. When task orders are placed, they must identify the SIN or SINs under which the task is being executed.

Globecomm Systems Inc. has been awarded a contract by GSA to provide services under the following SINs:

SINs Recovery SIN Title

33411

33411RC

33411STLOC

Purchasing of new electronic equipment

54151S

54151SRC

54151SSTLOC

Information Technology Professional Services

54151ECOM

54151ECOMRC

54151ECOMSTLOC

Electronic Commerce and Subscription Services

517410

517410RC

517410STLOC

Commercial Satellite Communications Solutions (COMSATCOM)

OLM

OLMRC

OLMSTLOC

Order-Level Materials (OLM’s)

Please refer to GSA eLibrary (www.gsaelibrary.gsa.gov) for detailed SIN descriptions.

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LABOR CATEGORY DESCRIPTIONS

SINS: 54151S, 54151ECOM

Administrative Staff

Description

Individuals requiring experience in office administration for various tasks such as scheduling, presentations, general accounting, purchasing & procurement, and spreadsheets. May support either management or technical staff.

Equivalent experience may be substituted for a degree.

General Experience

Applies general knowledge of standards, concepts, practices, and techniques related to the administrative function(s) in order to accomplish assignments.

Understanding of specific job requirements with requisite skills to perform assigned tasks with minimal supervision.

Functional Responsibility

May perform administrative duties related to procurement, accounting, travel;

data management; project library; document control; document production and data entry.

Level Minimum Education Minimum Experience

Level 3 Bachelor's Degree 7 Year

Level 4 Bachelor's Degree 10 Year

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Applications Engineer

The Applications Engineer has a role to develop and maintain high quality software products supporting the organization's web-based standards and infrastructure , design, develop, test, deploy, and support of custom Web, mobile, and desktop applications. The Engineer elicits customer software requirements, develops related documentation, and performs software analysis, development, testing and maintenance activities. The engineer can create and maintain detailed installation and configuration documentation and architecture diagrams. At times duties may include working closely with vendors, customers, users, developers, and team members to solve problems, which some projects may need to be lead.

Engineers will also conduct evaluations of commercial software and emerging technologies.

General Experience

Some of the technical experience will include supporting full lifecycle software development projects and a demonstrable understanding of the accepted practices of software development life cycle management. All engineers will know web server configuration and security. Some of the languages used include; J2EE, JAVA, ASP.NET, C++, NET Framework and .NET application configuration.

The engineers will have working knowledge of Web Services configuration or SOA technologies. Backend Infrastructure includes Oracle or SQL. There is working knowledge of Server administration and tree view concepts and experience with reporting tools in a relational data base environment.

Functional Responsibility

The Application Engineer provides specialized knowledge of complex customer processes and requirements. Applies technical expertise to assist in defining, analyzing, validating, and documenting complex operating environments, states of technology and current engineering processes. Conducts complex technical investigations through advanced research techniques, analysis or development phases of engineering projects.

Level Minimum Education Minimum Experience

Level 3 Bachelor's Degree 7 Years Level 4 Bachelor's Degree 10 Years

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Consultant Staff

The Consultant Staff acts as Subject Matter Experts (SME) in the respective concentrations of engineering, science, and finance apply sound analysis, business practices, and scientific expertise to solve a wide variety of customer problems.

Basically, they provide focus on advising businesses on how best to use information technology to meet their business objectives. These may include conducting reengineering efforts of complex financial processes and systems;

applying advanced scientific technologies in systems, experiments and demonstrations; and introducing into systems the application of leading edge technological developments. Equivalent experience may be substituted for a degree.

Expert in the one of the following areas: business; business management; specific government service areas; financial management; systems management;

operations research; computer science; engineering; physics; math; behavioral science or related areas. May have published articles or books in field of expertise and/or made presentations at professional conferences.

Assists in developing programs and implementing creative and innovative solutions to the customer's problems. Researches and analyzes customer requirements. Applies expert knowledge to determine accuracy and reasonableness of data. Documents and summarizes the results and develops and recommends creative and innovative solutions to the customer's problems.

Level 1 Bachelor's Degree 10 Years Level 3 Master's Degree 15 Years

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Field Engineer

Individuals requiring experience in the daily operation and maintenance of Satellite Antenna Systems within a high-tech environment. Experience with the construction, maintenance, alignment, and operations of C-band, K-band, Kaband and Ku-band antenna systems. Ability to troubleshoot RF/IP systems, fabricate test cables, understanding of basic network concepts and travel to remote sites.

The field engineer staff must possess technical training or equivalent experience in one of the following types of disciplines: computer systems; computer security;

engineering; or Satellite Communications.

The Engineer Staff provides specialized knowledge of complex Antenna Systems and Broadband Technology. Applies technical expertise to assist in construction, maintenance, alignment and operation of complex Satellite environments. Travel to remote locations around the world to provide expertise in Satellite Systems.

Level 1 Bachelor's Degree 1 Year Level 2 Bachelor's Degree 5 Years Level 3 Bachelor's Degree 7 Years

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Hardware/Software Support

Hardware and Software Support technicians provide technical support including installations, moves, adds, changes, maintenance and second-level resolution of complex problems for technical platforms and associated infrastructure. They will also provide technical guidance to lower level technicians. Responsibilities include handling customer support issues via phone and email, This involves working closely with customers to troubleshoot, research, and resolve issues.

Responsible for escalating any unresolved client issues to appropriate resources.

The support role will have experience in configuring platform equipment and performs operational analysis. Will provides technical guidance during the development of distributed computing platform specifications and the resolution of technical issues and problems. This can include research, isolate, and troubleshoot customer issues and escalate when necessary. Clearly document and track all customer incidents and support related activity in our Support system.

The Hardware/Software support role provides specialized knowledge of complex customer processes and requirements. Applies technical expertise to assist in defining, analyzing, validating, and documenting complex operating environments, states of technology and current engineering processes. Conducts complex technical investigations through advanced research techniques, analysis or development phases of engineering projects.

Level 1 Bachelor's Degree 1 Year

Level 3 Bachelor's Degree 5 Years

Level 4 Bachelor's Degree 7 Years

Level 5 Bachelor's Degree 10 Years

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Management Staff

Individuals requiring the training skills and experience of professional, technical or analytical staff plus extensive management/supervisory experience. Must have managerial experience in LAN/WAN, Helpdesk, Network, Information Technology Facilities/Logistics, Communication, or Program Management.

Equivalent experience may be substituted for a degree.

General Experience Must have a management background with demonstrated knowledge of a technical discipline.

Functional Responsibility

The Management staff typically is responsible for the technical contract management of programs and projects. Majority of contact with various management levels within operating unit, at other operating units and within the customer community concerning programs/projects, helpdesk, network, logistics operational decisions, and contractual clarifications.

Level 1 Bachelor's Degree 5 Years

Level 2 Bachelor's Degree 7 Years

Level 3 Bachelor's Degree 10 Years

Level 4 Bachelor's Degree 12 Years

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Technical Staff

Individuals requiring experience in complex networking environment. Routing and Switching, Network Devices, IP Protocols, Cyber Security, CISCO equipment and general network knowledge. Experience in network design, configuration, troubleshooting, functional and data requirements analysis, computer hardware &software, system security, or LANs/WANs. Equivalent experience may be substituted for a degree.

The technical staff must possess technical training or equivalent experience in one of the following types of disciplines: computer science; computer systems;

decision support; computer security; information architecture planning and design, or engineering.

The Technical Staff provides specialized knowledge of complex customer networks and systems. Applies technical expertise to assist in defining, designing, configuring and documenting complex network environments, states of technology and current engineering processes. Conducts complex technical investigations through advanced research techniques, analysis or development phases of engineering projects.

Level 2 Bachelor's Degree 3Years

Level 3 Bachelor’s Degree 5 Years

Level 4 Bachelor’s Degree 7 Years

Level 5 Bachelor’s Degree 9 Years

Level 6 Bachelor’s Degree 10 Years

Service Contract Labor Standards: The Service Contract Labor Standards (SCLS), formerly known as the Service Contract Act (SCA), is applicable to this contract as it applies to the entire Multiple Award Schedule (MAS) and all services provided. While no specific labor categories have been identified as being subject to SCLS/SCA due to exemptions for professional employees (FAR 22.1101, 22.1102 and 29 CRF 541.300), this contract still maintains the provisions and protections for SCLS eligible labor categories. If and / or when the contractor adds SCLS labor categories to the contract through the modification process, the contractor must inform the Contracting Officer and establish a SCLS matrix identifying the GSA labor category titles, the occupational code, SCLS labor category titles and the applicable WD number. Failure to do so may result in cancellation of the contract.

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PRODUCT PRICING

SINs 33411, 54151ECOM, 517410

To view the complete catalog of products available under this GSA Schedule, please search under our contract number (GS-35F-0456S) at the GSA

Advantage! website.

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General Services Administration

Starlink Special Terms

SIN 517410: Worldwide; Availability of Starlink services is dependent on many factors, including Starlink domestic and international commercial licensing and regulatory approvals, which are subject to change. Use of Starlink services is only permitted in authorized territories as displayed (marked “Available” or “Waitlist”) on the Starlink map at www.starlink.com/map.

Expedited Delivery. Contact Contractor

Overnight and 2-Day Delivery. Contact Contractor

Urgent Requirements. Contact Contractor

Starlink Kits and Services are commercial communication products. Off-the-shelf with access to power, Starlink can provide communication capabilities to a variety of end-users in government organizations in support of day-to-day critical infrastructure needs and other services, including during times of crisis, for first responders, general communications, and morale, welfare, and recreation. However, per the Terms of Service, Starlink is not designed or intended for direct use with or in offensive or defensive weaponry or other comparable military end-uses (footnote 1). Starlink after-sales support to customers is limited exclusively to standard commercial service support.

Specifically, Globecomm Starlink’s GSA offering is meant for customers needing commercial, high-throughput, low-latency broadband connectivity for a wide array of civil government, non-military use cases. Government buyers with military-specific end uses should consider the capabilities provided by SpaceX’s Starshield Services, which were specifically developed with U.S. Department of Defense needs in mind, for which Globecomm is also an authorized reseller.

Starshield Communications Services are meant to support U.S. National Defense use cases. Starshield hardware and services are not currently available on this GSA Schedule. Please contact Starshield@Globecomm.com for more information on Starshield capabilities and procurement options.

Pricing Notes

• Everything a user needs to get online is included in the Starlink kit, with all contents of the Starlink kit shipped in a single box.

o The Starlink kit is ready to connect to a third-party router using the included Starlink Ethernet Cable.

• Optional accessories are available for purchase with a Government Purchase Card through a user’s Starlink account after a Starlink kit is purchased.

• Only domestic shipping to the contiguous 48 states, Alaska, Hawaii, and Washington, D.C. is available through this Price List.

o Shipping to PO Boxes is not available.

o All items in an order must ship to the same domestic shipping address.

• Each Starlink kit ordered must be accompanied by a Starlink Priority Service Plan (SIN 517410).

• Globecomm will require the following information to finalize an order:

Globecomm Systems Inc. Page 15 o Quantity of Flat High Performance Kits and/or Mini Kits o Shipping Address

Street Address, City, State, Zip Code

Only domestic shipping to the contiguous 48 states, Alaska, Hawaii, and Washington, D.C. is available through this Price List.

Shipping to PO Boxes addresses is not available.

o Shipping Point of Contact

Name, Email Address, Phone Number o Billing Address

Street Address, City, State, Zip Code o Billing Point of Contact

Name, Email Address, Phone Number o Authorized Users for Starlink Account

Name, Email Address, Phone Number for each user

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Terms and Conditions

SIN 33411 – Terms and Conditions

SIN 517410 – Terms and Conditions

The following Terms and Conditions apply to both SIN 33411 and SIN 517410.

COMMERCIAL SUPPLIER AGREEMENT RIDER – GSA SCHEDULE PURCHASES

Government purchases of Starlink’s commercial products and commercial services from Globecomm’s GSA Schedule are subject to certain terms and conditions of use and policies. A purchase agreement between Customer and Globecomm, Inc. for Starlink products and services (“Agreement”) requires the acceptance of the following terms and policies attached hereto and available on https://www.starlink.com/legal?regionCode=US comprising a “Commercial Supplier Agreement” as defined in General Services Acquisition Manual (GSAM) 502.101:

• Starlink Service Terms applicable to the United States

• Acceptable Use Policy

• Privacy Policy

• Software License and Usage Terms

• Starlink Fair Use Policy

• Starlink Limited Warranty

• Service Plan Descriptions applicable to Customer’s service plan

• Starlink Specifications applicable to Customer’s service plan

Although the Federal Government is authorized to enter into agreements using commercial terms and conditions, the Federal Government may not agree to terms and conditions that violate controlling Federal Laws. This Terms of Service/License Agreement Rider (“Rider”) entered into by and between the U.S. General Services Administration (“Agency”) and Globecomm, Inc. (“Contractor” or “Globecomm”) modifies the Commercial Supplier Agreement for U.S. Government Customers and/or other Government Customers eligible to participate in GSA’s Cooperative Purchasing Program (“Customers”) purchasing Starlink products (SIN 33411) and Starlink services (SIN 517410) from Globecomm’s Multiple Award Schedule in accordance with GSAM 552.212-4.

STARLINK SERVICE TERMS.

In addition to the modifications and unenforceable clauses defined in GSAM 552.212-4 Contract Terms and Conditions – Commercial Products and Commercial Services, the Starlink Service Terms are modified as follows:

• Non-assignment. To the extent allowable by law, Globecomm can assign this Agreement, in whole or in part, , to any entity that controls, is controlled by, or is under common control as Globecomm, or any entity that is a successor in a sale, spinoff, acquisition or merger of Globecomm, provided that the assignee can lawfully perform the obligations of the assignor in accordance with the provisions set forth at FAR 42.1204.

• Deposit. References to Deposits, including Deposit Payments, are not applicable to Globecomm’s offerings on its MAS.

• Rental. References to Renting a Starlink Kit, including but not limited to Activation Fee and Rented Kit Returns, are not applicable to Globecomm’s offerings on its MAS.

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• Standard and Mobile Service Plans. References to Standard and Mobile Services, including Regional Coverage or Roam, are not applicable to Globecomm’s offerings on its MAS; only Priority Service Plans are offered on Globecomm’s MAS.

• Top-Up Data. References to Top-Up Priority Data blocks are not applicable to Globecomm’s offerings on its MAS.

• Priority Plan Service Level Agreement. References to Priority Plan Service Level Agreement (SLA), including compensation for SLA violation, are not applicable to Globecomm’s offerings on its MAS.

• Payments, Service Term, Cancellation o Payments for Starlink Kits. Payment due dates are as described in GSAM 552.212- 4.

For customers purchasing a Starlink Kit using a Government Purchase Card, you authorize Starlink to charge your approved payment method for a one-time purchase price on the balance of your Starlink Kit, no later than the 10th day after the Kit has been delivered (“Payment Due Date”). Globecomm shall state separately on invoices taxes excluded from the fees, and the Customer agrees either to pay the amount of the taxes (based on the current value of the equipment) or provide evidence necessary to sustain an exemption, in accordance with 552.212-4(k). For customers purchasing a Starlink Kit using a payment method other than a Government Purchase Card, the Payment Due Date is no later than the 10th day after the Kit has been delivered. Starlink will transfer title to the Starlink Kit to you at the time of delivery (FOB Destination).

b. Payments for Starlink Services. Payment due dates are as described in GSAM 552.212-4.

• Monthly recurring charges for Services start on the date you activate the Starlink Kit. The service fee for the second month and all subsequent months thereafter will be due on the monthly anniversary of the Payment Due Date (“Billing Day of the Month”). The Billing Day of the Month is linked at an account level and is based off the date you activate your first subscription. After your first subscription, all active subscriptions on the account, regardless of activation date, will be billed on the Billing Day of the Month.

• Monthly fees for any service line created or any service plan upgraded will be subject to pro-rated billing.

c. Service Term. Starlink services are offered on Globecomm’s MAS in twelve (12) month increments.

d. Service Cancellation. GSA MAS Starlink service products are 12-month increment packages. Service is configured for a 12-month period and cannot be cancelled after an order is finalized except in accordance with GSAR Clause 552.212-4(l) or (m).

(Footnote 1): Custom modifications of the Starlink Kits or Services for military end-uses or military end-users may convert the items into products controlled under U.S. export control laws, specifically the International Traffic in Arms Regulations (ITAR) (22 C.F.R. §§ 120-130) or the Export Administration Regulations (EAR) (15 C.F.R. §§ 730-774) requiring authorizations from the United States government for the export, support, or use outside the United States.

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Starlink Terms of Service

Your order for two-way satellite-based internet service (“Services”) and/or Starlink equipment (“Starlink Kit” or “Kit”) is subject to the terms (“Terms”) of this Starlink agreement for the United States and its territories.

These Terms, those terms incorporated by reference and attachment hereto, and the details you agree to in your GSA Advantage order (“Order”) form the entire agreement (“Agreement”) between you (“customer” or “user”) and Globecomm Systems, Inc.. (known as Starlink Reseller “Globecomm” in these Terms).

1. Service Commitments.

1. Applicability. This Section 1 applies to your Order and Services if you selected a service commitment at checkout at GSA Advantage or through an authorized retail channel, or have otherwise selected a service commitment. In the event this Section 1 applies to your Order, and conflicts with other terms in this Agreement, Section 1 controls.

2. Service Commitment. By selecting a service commitment and completing your Order, you agree to continuously subscribe to the Services specified in your Order for a minimum of 12-months (“Service Commitment”). The 12-month period begins at the Payment Due Date and ends 12-months after (“Commitment Period”). Any requested changes to the Services specified during the Service Commitment Period will require a change order in accordance with USG procedures as defined in FAR 52.243-1.

3. Reserved.

4. Kit Return and Full Refund. Reserved.

5. Conclusion of Service Commitment. At the conclusion of the Commitment Period, or your payment of the Change Fee, Section 1 will no longer apply to the Order. For clarity, the remainder of this Agreement will continue to apply for the duration of your Services.

6. Recourse. Globecomm reserves all legal rights and remedies to pursue monies owed because of your breach of your Service Commitment. This may include the referral of your account to a collection agency or the filing of a report with a credit reporting agency, consistent with applicable law.

7. Modified Terms. In the event you are provided a statutory right of termination, for example, due to a modification by Globecomm to this Agreement, you will not be charged the Change Fee.

2. Reserved.

3. Agreement to Purchase or Rent the Starlink Kit and Services.

1. No Resale or Unauthorized Agency. You may not resell access to the Services to others as a stand-alone, integrated or value-added service under this Agreement (whether acting as an agent, introducer or in any other capacity), unless authorized by Starlink.

Notwithstanding the foregoing, if you purchase a Priority Plan (as described in the Service Plan Descriptions, you may resell access to the Services as community Wi-Fi

(Footnote 1): Custom modifications of the Starlink Kits or Services for military end-uses or military end-users may convert the items into products controlled under U.S. export control laws, specifically the International Traffic in Arms Regulations (ITAR) (22 C.F.R. §§ 120-130) or the Export Administration Regulations (EAR) (15 C.F.R. §§ 730-774) requiring authorizations from the United States government for the export, support, or use outside the United States.

or a “hotspot” to third-parties, such as to hotel guests or boat passengers. In addition, you may not purchase an excessive number of any item available for purchase in the Globecomm Starlink shop on GSA Advantage (“Accessories”), as determined by Globecomm in its sole discretion. See additional limitations in Section 10 of this Agreement. A violation of this Section may result in Service termination.

2. Payments for Purchasing a Starlink Kit and Title Transfer. For customers purchasing a Starlink Kit and/or related equipment accessories, you authorize Starlink to charge your approved payment method for a one-time purchase price on the balance of your Starlink Kit and any accessories, including applicable shipping, handling and taxes, as is described in the Order. Starlink will transfer title to the Starlink Kit and any accessories to you upon delivery to customer's location.

3. Reserved.—

4. a) Reserved;

5. b) Reserved;

Reserved. .

6. Payments for Monthly Service Subscription. You authorize Globecomm to invoice you for –

a) Monthly Service Fee. The first charge for the Services selected in your Order will be on the earlier of (i) the date you activate the Starlink Kit; or (ii) 30 days after Starlink ships your Starlink Kit (“Payment Due Date”). Globecomm will automatically invoice youfor the second and all subsequent monthly service fees on the anniversary of the Payment Due Date; and

b) Priority Plan Top-Up Data. For Priority Plans, charges for Top-Up Data (as defined in the Service Plan Descriptions)) will be reflected on the invoice for the following monthly billing cycle, as further described in Service Plan Descriptions. Globecomm will invoice you for any Top-Up Data on the Payment Due Date for the following monthly billing cycle.

c) Monthly Kit Access Fee. For Priority Plans only, you will be charged a fee to access the Starlink network (“Monthly Kit Access Fee”) as described in the Order.

7. Regional Savings. Your Order may be eligible for regional savings depending on the location of your Service address and the Service Plan you choose. If you change your Service address or Service Plan, or fail to activate your Kit within 30 days of shipment, you may be charged the original savings amount. Additional details can be found in the Starlink FAQs.

8. Additional Subscription Discounts. You may be offered the opportunity to add a limited number of additional "family discount" subscriptions to your account, which may include a discounted Starlink Kit and/or monthly subscription price. The Service Plans and

(Footnote 1): Custom modifications of the Starlink Kits or Services for military end-uses or military end-users may convert the items into products controlled under U.S. export control laws, specifically the International Traffic in Arms Regulations (ITAR) (22 C.F.R. §§ 120-130) or the Export Administration Regulations (EAR) (15 C.F.R. §§ 730-774) requiring authorizations from the United States government for the

Starlink Kit versions eligible for these discounts, and transferability to other users and Service Plans, may be limited. You must maintain eligibility for these discounts by continuing to subscribe to at least one full price Service offering on the same account. If you cancel the full-price subscription, the discount will be immediately removed from another subscription on your account, which will then be billed at full-price. You remain responsible for compliance with these Terms and all Starlink policies, including payment of all amounts, for any additional subscription added to your account. Learn more about family plans in the Starlink FAQs.

9. Payment Method. Applicable payment method, either (i) standard invoicing via bank payment; or (ii) credit card payment, will be determined by the Parties at the individual Order level.

10. Shipping & Handling. If shipping and handling charges apply, this will be determined by the Parties at the individual Order level.

11. Taxes, Fees, Surcharges. Globecomm shall state separately on invoices taxes excluded from the fees, and the Customer agrees either to pay the amount of the taxes (based on the current value of the equipment) or provide evidence necessary to sustain an exemption, in accordance with 552.212-4(k).

12. Bills, Payment Disputes & Suspended Services. Monthly invoices will be provided by Globecomm in accordance with your Order. Disputes on your invoice should be handled via your account in the Globecomm Customer Portal. In the event of a billing dispute, you must timely pay all undisputed amounts. If the payment dispute is resolved against you, or if you simply fail to pay for Services on time, you must pay the amounts due within then (10) days of the invoice receipt date, or Contractor may further escalate in accordance with the procedures outlined in FAR 52.233-1 .Software Updates and License Terms. Software copies and updates installed on the Starlink Kit are not sold, only licensed to you personally (on a non-exclusive, non-transferable, limited and revocable basis), for use as installed on the Starlink Kit and subject to Software License and Usage Terms, and restrictions that the OEM Starlink posts on its website. OEM Starlink reserves all intellectual property rights and other rights and interests in the Starlink Kit, the Services, and the software, and grants no license, except as expressly granted in this Agreement.

13. Outside Region Use. A Starlink Kit activated outside of the region it was originally purchased shall not authorized without a formal change order in accordance with USG procedures as defined in FAR 52.243-1. Starlink services may only be used in accordance with the service subscription purchased by the Customer and as defined at the individual Order level. Additional details can be found in the Starlink FAQs, including a map showing countries by region.

14. Reserved.

(Footnote 1): Custom modifications of the Starlink Kits or Services for military end-uses or military end-users may convert the items into products controlled under U.S. export control laws, specifically the International Traffic in Arms Regulations (ITAR) (22 C.F.R. §§ 120-130) or the Export Administration Regulations (EAR) (15 C.F.R. §§ 730-774) requiring authorizations from the United States government for the

15. Discounts. Globecomm may offer you discounts at the time of sale, including on your monthly Service fee. You must maintain your eligibility for these discounts. In the event that you fail to maintain your eligibility, Globecomm may remove the discount.

Additional details can be found in the Starlink FAQs.

4. Starlink Kit Installation.

1. Kit Install Guidelines. You are responsible for the installation of the Starlink Kit in a location that has a clear field of view of the sky, per the Starlink App and the Install Guide available in the Starlink Customer Portal. You shall not modify the Starlink Kit in a manner (including cosmetic/paint changes) that contradicts the Install Guide or would otherwise alter the transmission characteristics of the equipment, including placing the antenna under a cover/radome, unless approved by Globecomm. At our sole discretion, if Globecomm or Starlink determines that your installation or modification of a Starlink Kit has resulted in a material degradation of the Service or equipment, the equipment Limited Warranty may be voided. Should use of the Services require any construction or alteration to your property, Globecomm is not obliged to reimburse any expenses or restore your property to the same physical state as prior to delivery of Services. If you require a permanent roof or vehicle mount installation, you acknowledge the potential risks associated with this type of installation, including, without limitation, with respect to any warranty that applies to your roof, vehicle, vessel for penetration of the membrane.

Follow the Install Guide. If you cannot safely install the Starlink Kit, do not install it and seek professional assistance.

2. Kit Install Authorizations. It is your responsibility to ensure compliance with all applicable building codes, zoning, ordinances, business district or association rules, covenants, conditions, restrictions, lease obligations and landlord/owner approvals and requirements for the installation of the Starlink Kit, to pay any associated fees or other charges, and to obtain any permits and other authorizations necessary for the Services and the installation of the Starlink Kit.

3. IN-MOTION USE PROHIBITED FOR UNDESIGNATED KITS, COUNTRIES

AND USES. YOU ARE PROHIBITED FROM INSTALLING OR USING A KIT ON A

MOVING VEHICLE OR VESSEL UNLESS STARLINK HAS DESIGNATED YOUR

SPECIFIC KIT MODEL AND/OR MOUNT FOR IN-MOTION USE AND HAS

OBTAINED ALL REQUIRED IN-MOTION APPROVALS IN THE COUNTRY OF

USE. NOTWITHSTANDING THE FOREGOING, USE OR INSTALLATION OF A KIT

ON AN AIRCRAFT OF ANY KIND IS PROHIBITED IN ALL CASES WITHOUT

STARLINK’S PRIOR WRITTEN CONSENT (WHICH WOULD INCLUDE SIGNING

NEW OR ADDITIONAL TERMS AND CONDITIONS WITH STARLINK). SERVICES

IN-MOTION ON AN AIRCRAFT, VEHICLE OR VESSEL (e.g., CARS, VANS, RVs, BOATS) VIA AN UNAUTHORIZED KIT OR COUNTRY IS PROHIBITED, WILL

VOID THE LIMITED WARRANTY OF YOUR KIT, AND MAY BE GROUNDS FOR

TERMINATION OF YOUR AGREEMENT WITH GLOBECOMM PER SECTION 6.6

(Footnote 1): Custom modifications of the Starlink Kits or Services for military end-uses or military end-users may convert the items into products controlled under U.S. export control laws, specifically the International Traffic in Arms Regulations (ITAR) (22 C.F.R. §§ 120-130) or the Export Administration Regulations (EAR) (15 C.F.R. §§ 730-774) requiring authorizations from the United States government for the

OF THESE TERMS. Visit Starlink FAQs for a description of the Starlink Kit models designated for in-motion use.

4. Kit Installation on Moving Vehicles. For Kits and mounts designated for in-motion use, you agree and are responsible for taking proper precautions for ensuring that the equipment mount is installed on a structurally sound, horizontal surface. You acknowledge that equipment falling into the road or off a vessel due to poor installation practices can cause serious accidents resulting in bodily injury. You shall not mount a Starlink Kit on any vehicle or vessel if it is not stable, or if it cannot be properly secured as described in the Install Guide and used with the proper mount designed for in-motion use. If no in-motion specific mount is available from Starlink, you are responsible for ensuring the Starlink Kit is installed properly and safely.

5. Service Plans.

For a description of your Service Plan, please review the Service Plan Descriptions. The Service Plan Descriptions are incorporated herein by reference and form a part of this Agreement.

5. Changes, Cancellation, Returns, Transfers and Termination.

1. Changes by Starlink. OEM Starlink may change or discontinue Service Plans, prices, these Terms, Kit versions, and the Starlink Specifications from time to time. Starlink will provide you with notice at least one month prior before materially adverse changes come into effect. Starlink will provide you with an email notice summarizing the changes and your right to cancel this Agreement. Subject to your options and conditions under Sections 6.2 (Service Cancellation), 5.3 (Kit Return and Full Refund) and 5.4 (Rented Kit Returns and Fees) by continuing to use the Services you agree to any changes.

2. Service Cancellation. Subject to any applicable Service Commitment and Change Fee, you can stop the recurring monthly payment, cancel Services and withdraw at any time via your Starlink account located within the Globecomm Customer Portal. To avoid being billed for the following month of Services you must cancel Services prior to your invoice statement being generated. If you have rented a Starlink Kit, you must return your Starlink Kit in good condition within 30 days of Service cancellation or you will be charged the full retail price of the Kit. You are not entitled to any refunds, except as set forth under Sections 2.3 (Refundable Deposit) and 6.3 (Kit Return and Full Refund).

3. Kit Return and Full Refund. You may return an undamaged, untampered and unmodified Starlink Kit and any accessories purchased on GSA Advantage within 30 days of the Payment Due Date for a full refund for any reason, including the inability to receive Services due to field-of-view issues. If you purchased a Starlink Kit or accessories, you will be refunded the price of the equipment. If you rented Starlink Kit, you will be refunded your Activation Price only. Should you timely return your Starlink Kit, you will also be refunded for the first month’s service fee or rental fee, as applicable, the Monthly Kit Access Fee and the Demand Surcharge. To return the Starlink Kit or any

(Footnote 1): Custom modifications of the Starlink Kits or Services for military end-uses or military end-users may convert the items into products controlled under U.S. export control laws, specifically the International Traffic in Arms Regulations (ITAR) (22 C.F.R. §§ 120-130) or the Export Administration Regulations (EAR) (15 C.F.R. §§ 730-774) requiring authorizations from the United States government for the accessories, follow instructions in the Return Policy in the Globecomm Customer Portal.

4. Rented Kit Returns and Fees. RESERVED.

5. Transferring Services and Kits. Customers who have purchased their Starlink Kits may have the option to transfer or assign your Services to another responsible party if the account is paid-in-full, in good standing, and there is network capacity under the requested Service Plan. Transferred Services are not available to customers who have rented a Starlink Kit. Transferring Services is not available until the earlier of (i) 120 days after you purchased your Starlink Kit, or (ii) 90 days after you activated your Starlink Kit. Please visit https://support.starlink.com/ or https://starlink.com/activate to learn more about activating Services after a Kit has been transferred or sold to a third-party.

6. Termination by Starlink. When the End User is an instrumentality of the U.S.

Government, recourse against the United States for any alleged breach of this Agreement must be brought as a dispute under the contract Disputes Clause (Contract Disputes Act).

During any dispute under the Disputes Clause, Globecomm shall proceed diligently with performance of this Agreement, pending final resolution of any request for relief, claim, appeal, or action arising under the Agreement, and comply with any decision of the Contracting Officer.

6. Limited Warranty, Disclaimers, Remedies, and Liabilities.

1. Limited Warranty. The Starlink Kit and Services are subject to the following Limited Warranty attached hereto.

2. DISCLAIMERS. EXCEPT AS SET FORTH IN SECTION 7.1 (LIMITED

WARRANTY), GLOBECOMM PROVIDES THE STARLINK KIT AND SERVICES

“AS IS,” WITHOUT ANY EXPRESS WARRANTY, CONDITION OR

REPRESENTATION. GLOBECOMM DISCLAIMS ALL IMPLIED WARRANTIES,

CONDITIONS AND REPRESENTATIONS, INCLUDING ANY IMPLIED

WARRANTY OR CONDITION OF MERCHANTABILITY, FITNESS FOR

PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

3. LIMITATIONS OF LIABILITY. GLOBECOMM WILL NOT BE LIABLE FOR ANY

SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE, INDIRECT

DAMAGES, LOSS OF GOODWILL OR BUSINESS PROFITS, LOST REVENUE,

WORK STOPPAGE, LOSS OR CORRUPTION OF DATA, COMPUTER FAILURE,

DATA SECURITY BREACH, MALFUNCTION OR ANY LOSSES OR DAMAGES

RESULTING FROM THE KIT INSTALLATION, REPAIR, REMOVAL, OR OTHER

ASSOCIATED SERVICES. GLOBECOMM’S LIABILITY UNDER THESE TERMS

FOR ANY INDIVIDUAL CLAIM OR ALL CLAIMS IN THE AGGREGATE WILL

NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO GLOBECOMM UNDER

THESE TERMS OVER THE TWELVEMONTHS PRECEDING THE CLAIM GIVING

RISE TO THE LIABILITY. THE LIMITATIONS SET FORTH IN THIS SECTION

(Footnote 1): Custom modifications of the Starlink Kits or Services for military end-uses or military end-users may convert the items into products controlled under U.S. export control laws, specifically the International Traffic in Arms Regulations (ITAR) (22 C.F.R.