MAS - Accenture Federal Services LLC - GS35F0371N

General Services Administration

Federal Supply Service

Authorized Federal Supply Schedule Price List

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order are available through GSA

Advantage!®, a menu-driven database system. The INTERNET address GSA

Advantage!® is: GSAAdvantage.gov.

Multiple Award Schedule – MAS

Contract No. GS-35F-0371N

Accenture Federal Services LLC 800 North Glebe Road

Suite 300

Arlington, VA 22203 www.accenturefederal.com (website)

GSASchedules@accenturefederal.com (email)

703-457-2258 (phone)

FSC Group: Information Technology

See Next Page for FSC Codes by SIN

GS-35F-0371N is listed here for reference purposes only and is replaced by GS-35F-540GA. GS-35F-0371N is only to be used for BPAs and orders awarded prior to July 12, 2017. All new BPAs and orders

MUST be awarded against the contractor’s new MAS contract GS-35F-540GA

Contract Administrator: Carla Jamison

Business Size: Large

Contract Period: March 6, 2018 - March 5, 2023

For more information on ordering from Federal Supply Schedules go to the GSA Schedules page at

GSA.gov.

Pricelist Current through PA-0073 dated 3/24/22 http://www.accenturefederal.com/ mailto:GSASchedules@accenturefederal.com

Page 2 V3/21/22

Special Item No. 54151S (legacy SIN 132 51): Information Technology (IT) Professional

Services

FSC/PSC Class DA01 – IT AND TELECOM – BUSINESS APPLICATION/APPLICATION DEVELOPMENT SUPPORT

SERVICES (LABOR)

Special Item No. 54151HEAL (legacy SIN 132 56): Health Information Technology Services

FSC/PSC Class DA01 – IT AND TELECOM – BUSINESS APPLICATION/APPLICATION DEVELOPMENT SUPPORT

SERVICES (LABOR)

Special Item No. 518210C (legacy SIN 132 40): Cloud Computing and Cloud Related IT

Professional Services

FSC/PSC Class DB10 – IT AND TELECOM – COMPUTE AS A SERVICE: MAINFRAME/SERVERS

Special Item No. 54151HACS (legacy SIN 132 45): Highly Adaptive Cybersecurity Services

(HACS)

FSC/PSC Class DJ01 – IT AND TELECOM – SECURITY AND COMPLIANCE SUPPORT SERVICES (LABOR)

Special Item No. OLM (legacy SIN 70 500): Order-Level Materials (OLMs)

FSC/PSC Class 0000

Page 3 V3/21/22

1.0 Customer Information

1a. Table of awarded special item number(s) with appropriate cross-reference to item descriptions and awarded price(s).

Special Item

Number Description

Description

Page

Awarded

Price Page

54151S (legacy

SIN 132-51)

/STLOC

Information Technology Professional Services 6-52 53-58

54151HEAL

(legacy SIN

132-56)

/STLOC

Health Information Technology Services 60-106 107-112

54151HACS

(legacy SIN

132-45)

/STLOC

Highly Adaptive Cybersecurity Services (HACS)

Awarded Sub-Categories

- High Value Asset (HVA) Assessments

- Risk and Vulnerability Assessments (RVA)

- Cyber Hunt

- Incident Response

- Penetration Testing

115-147 148-151

518210C

(legacy SIN

132-40)

/STLOC

Cloud Computing and Cloud Related IT

Professional Services

154-174 154-174

OLM/STLOC Order-Level Materials (OLMs) Defined at

Order Level

Defined at

Order Level

1b. Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract. This price is the Government price based on a unit of one, exclusive of any quantity/dollar volume, prompt payment, or any other concession affecting price. Those contracts that have unit prices based on the geographic location of the customer, should show the range of the lowest price, and cite the areas to which the prices apply. See pages 154-174

1c. If the Contractor is proposing hourly rates, a description of all corresponding commercial job titles, experience, functional responsibility and education for those types of employees or subcontractors who will perform services shall be provided. If hourly rates are not applicable, indicate “Not applicable” for this item. See pages 6-52, 60-106, 115-147

2. Maximum order: SINs 54151S (legacy SIN 132-51), 54151HEAL (legacy SIN 132-56), 54151HACS (legacy SIN 132-45), and 518210C (legacy SIN 132-40): $500,000

SIN OLM: $250,000

3. Minimum order: $50,000

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4. Geographic coverage (delivery area): Domestic and Overseas Delivery

5. Point(s) of production (city, county, and State or foreign country): US

6. Discount from list prices or statement of net price: Prices shown are NET prices; Basic discounts have been deducted

7. Quantity discounts: None

8. Prompt payment terms: 0%- Net 30. Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions

9. Foreign items (list items by country of origin): N/A

10a. Time of delivery: Negotiated on a Task Order Basis

10b. Expedited Delivery: Contact Contractor

10c. Overnight and 2-day delivery: Contact Contractor

10d. Urgent Requirements: Please note the Urgent Requirements clause of this contract and contact Contractor

11. F.O.B. point(s): Destination

12a. Ordering address(es):

800 North Glebe Road, #300

Arlington, VA 22203

Attn: Carla Jamison, Phone: 703-457-2258

12b. Ordering procedures: For supplies and services, the ordering procedures, information on

Blanket Purchase Agreements (BPAs) are found in Federal Acquisition Regulation (FAR) 8.405-3.

13. Payment address(es):

PO Box 70629

Chicago, IL 60673

Bank account information for ACH or EFT payments will be shown on the invoice

14. Warranty provision: N/A

15. Export packing charges, if applicable: N/A

Page 5 V3/21/22

16. Terms and conditions of rental, maintenance, and repair (if applicable): N/A

17. Terms and conditions of installation (if applicable): N/A

18a. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices (if applicable): N/A

18b. Terms and conditions for any other services (if applicable): N/A

19. List of service and distribution points (if applicable): N/A

20. List of participating dealers (if applicable): N/A

21. Preventive maintenance (if applicable): N/A

22a. Special attributes such as environmental attributes (e.g., recycled content, energy efficiency, and/or reduced pollutants): N/A

22b. If applicable, indicate that Section 508 compliance information is available on Electronic and Information Technology (EIT) supplies and services and show where full details can be found (e.g. contractor’s website or other location.) The EIT standards can be found at:

www.Section508.gov/. Contact Contractor

23. Unique Entity Identifier (UEI) Number: C47BNA8GM833

24. Accenture Federal Services LLC is registered in the System for Award Management (SAM)

Database.

http://www.section508.gov/

Page 6 V3/21/22

1.1 Labor Category Descriptions - IT Professional Services: SIN 54151S (legacy SIN 132-51)

A key component of our ability to help our clients change to become more successful is hiring, training, and maintaining highly skilled professional personnel. We are pleased to offer you the service of our professionals using the following labor categories. Resumes will be provided upon request.

Accenture Business Integration professionals deliver world-class business solutions through business process redesign, information systems implementation, and organizational design and human resource development. The general experience and functional responsibility represent the minimum qualifications for each category. In regards to Business Integration general experience, an Advanced

Degree equals up to two years of experience. Resumes will be provided upon request.

Bachelor’s degree can be substituted for 3 years of related experience for Business Analyst 1-4, Business Integration Consultant 1 – 4, Business Integration Manager 1-4, Business Integration Senior

Manager 1-3.

Labor Category Name Labor Category Description Min Yrs

Experience

Min

Education

Business Integration

Analyst 1

General Experience: Business Integration Analysts (1s) have been trained in systems development and/or training methodologies and may possess a security clearance.

Functional Responsibility: Business Integration

Analyst (1)s apply their strong analytical and technical skills to assist in implementing business solutions.

Business Integration Analysts are directed to exercise core skills on projects, or they may direct small teams.

A Business Integration Analyst (1) is qualified to perform tasks such as:

• Document an organization’s current business process flows

• Design, code and test functional components of information systems according to project specifications

• Identify and document functional requirements for information systems

• Develop project documentation and user training materials according to program specifications

• Conduct user training sessions

• Prepare communications plans

• Produce database extracts

• Provide technical support to software development teams

0 Bachelors

Page 7 V3/21/22

Min Yrs

Experience

Min

Education

• Perform program management support tasks, such as status reporting and work plan maintenance

Analyst 2

General Experience: Business Integration Analysts (2)s possess at least 1 year of experience in information systems implementation, change management efforts or business process redesign and may possess a security clearance.

Functional Responsibility. Business Integration

Analyst (2)s apply their strong analytical and technical skills to assist in implementing business solutions.

Business Integration Analysts are directed to exercise core skills on projects, or they may direct small teams.

A Business Integration Analyst (2) is qualified to perform tasks such as:

• Document an organization’s current business process flows

• Design, code and test functional components of information systems according to project specifications

• Identify and document functional requirements for information systems

• Develop project documentation and user training materials according to program specifications

• Conduct user training sessions

• Prepare communications plans

• Produce database extracts

• Provide technical support to software development teams

• Perform program management support tasks, such as status reporting and work plan maintenance

1 Bachelors

Analyst 3

General Experience: Business Integration Analysts (3)s possess 1 to 2 years of experience in information systems implementation, change management efforts or business process redesign and may possess a security clearance.

Functional Responsibility: Business Integration

Analyst (3)s apply their strong analytical and technical skills to assist in implementing business solutions.

1 Bachelors

Page 8 V3/21/22

Min Yrs

Experience

Min

Education

Business Integration Analysts are directed to exercise core skills on projects, or they may direct small teams.

A Business Integration Analyst (3) is qualified to perform tasks such as:

• Document an organization’s current business process flows

• Design, code and test functional components of information systems according to project specifications

• Identify and document functional requirements for information systems

• Develop project documentation and user training materials according to program specifications

• Conduct user training sessions

• Prepare communications plans

• Produce database extracts

• Provide technical support to software development teams

• Perform program management support tasks, such as status reporting and work plan maintenance

Analyst 4

General Experience: Business Integration Analysts (4)s possess at least 2 years of experience in information systems implementation, change management efforts or business process redesign and may possess a security clearance.

Functional Responsibility: Business Integration

Analyst (4)s apply their strong analytical and technical skills to assist in implementing business solutions.

Business Integration Analysts are directed to exercise core skills on projects, or they may direct small teams.

A Business Integration Analyst (4) is qualified to perform tasks such as:

• Document an organization’s current business process flows

• Design, code and test functional components of information systems according to project specifications

2 Bachelors

Page 9 V3/21/22

Min Yrs

Experience

Min

Education

• Identify and document functional requirements for information systems

• Develop project documentation and user training materials according to program specifications

• Conduct user training sessions

• Prepare communications plans

• Produce database extracts

• Provide technical support to software development teams

• Perform program management support tasks, such as status reporting and work plan maintenance

Consultant 1

General Experience. Business Integration Consultant

(1)s possess at least 2 years of experience in information systems implementation, change management efforts or business process redesign and may possess a security clearance.

Functional Responsibility. Business Integration

Consultant (1)s apply their advanced skills and experience in systems development, detailed knowledge of business processes, technical background and supervisory skills to implement business solutions. On

Accenture projects, Business Integration Consultants provide direction to project teams and interact with clients at the supervisory level. A Business Integration

Consultant (1) is qualified to perform tasks such as:

• Develop functional and technical information system designs

• Supervise business integration analysts in the development of software designs, computer programming, system testing or training curricula

• Lead business process redesign teams in the development of new business process architectures

• Design training programs for information systems users

• Participate in quality reviews to ensure work complies with specified standards

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Min Yrs

Experience

Min

Education

• Develop team work plans

• Perform workflow analyses

• Design and manage databases

• Define information systems requirements

• Assist in project budget preparation

Consultant 2

(2)s possess at least 3 years of experience in information systems implementation, change management efforts or business process redesign and may possess a security clearance.

Functional Responsibility. Business Integration

Consultant (2)s apply their advanced skills and experience in systems development, detailed knowledge of business processes, technical background and supervisory skills to implement business solutions. On

Accenture projects, Business Integration Consultants provide direction to project teams and interact with clients at the supervisory level. A Business Integration

Consultant (2) is qualified to perform tasks such as:

• Develop functional and technical information system designs

• Supervise business integration analysts in the development of software designs, computer programming, system testing or training curricula

• Lead business process redesign teams in the development of new business process architectures.

• Design training programs for information systems users

• Participate in quality reviews to ensure work complies with specified standards

• Develop team work plans

• Perform workflow analyses

• Design and manage databases

• Define information systems requirements

• Assist in project budget preparation

3 Bachelors

Page 11 V3/21/22

Min Yrs

Experience

Min

Education

Consultant 3

(3)s possess at least 4 years of experience in information systems implementation, change management efforts or business process redesign and may possess a security clearance.

Functional Responsibility. Business Integration

Consultant (3)s apply their advanced skills and experience in systems development, detailed knowledge of business processes, technical background and supervisory skills to implement business solutions. On

Accenture projects, Business Integration Consultants provide direction to project teams and interact with clients at the supervisory level. A Business Integration

Consultant (3) is qualified to perform tasks such as:

• Develop functional and technical information system designs

• Supervise business integration analysts in the development of software designs, computer programming, system testing or training curricula

• Lead business process redesign teams in the development of new business process architectures

• Design training programs for information systems users

• Participate in quality reviews to ensure work complies with specified standards

• Develop team work plans

• Perform workflow analyses

• Design and manage databases

• Define information systems requirements

• Assist in project budget preparation

4 Bachelors

Consultant 4

(4)s possess at least 5 years of experience in information systems implementation, change management efforts or business process redesign and may possess a security clearance.

Functional Responsibility. Business Integration

Consultant (4)s apply their advanced skills and experience in systems development, detailed knowledge

5 Bachelors

Page 12 V3/21/22

Min Yrs

Experience

Min

Education of business processes, technical background and supervisory skills to implement business solutions. On

Accenture projects, Business Integration Consultants provide direction to project teams and interact with clients at the supervisory level. A Business Integration

Consultant (4) is qualified to perform tasks such as:

• Develop functional and technical information system designs

• Supervise business integration analysts in the development of software designs, computer programming, system testing or training curricula

• Lead business process redesign teams in the development of new business process architectures

• Design training programs for information systems users

• Participate in quality reviews to ensure work complies with specified standards

• Develop team work plans

• Perform workflow analyses

• Design and manage databases

• Define information systems requirements

• Assist in project budget preparation

Manager 1

General Experience. Business Integration Manager (1)s possess at least 5 years of experience in information systems implementation, change management efforts or business process redesign and may possess a security clearance.

Functional Responsibility. Business Integration

Manager (1)s apply their broad management skills and specialized functional and technical expertise to guide project teams in delivering client solutions or to manage the day-to-day operations of Accenture projects.

Business Integration Managers provide subject matter expertise in industry, process or technology areas. A

Business Integration Manager (1) is qualified to perform such tasks as:

• Plan and manage the work of information systems project teams

Page 13 V3/21/22

Min Yrs

Experience

Min

Education

• Design and implement new organization structures

• Conceptual design and development of training curricula

• Assist an organization translate its vision and strategy into core human resource and business processes

• Lead clients through streamlining, reengineering and transforming business processes

• Develop and execute project budgets

Manager 2

General Experience. Business Integration Manager (2)s possess at least 6 years of experience in information systems implementation, change management efforts or business process redesign and may possess a security clearance.

Functional Responsibility. Business Integration

Manager (2)s apply their broad management skills and specialized functional and technical expertise to guide project teams in delivering client solutions or to manage the day-to-day operations of Accenture projects.

Business Integration Managers provide subject matter expertise in industry, process or technology areas. A

Business Integration Manager (2) is qualified to perform such tasks as:

• Plan and manage the work of information systems project teams

• Design and implement new organization structures

• Conceptual design and development of training curricula

• Assist an organization translate its vision and strategy into core human resource and business processes

• Lead clients through streamlining, reengineering and transforming business processes

• Develop and execute project budgets

6 Bachelors

Manager 3

General Experience. Business Integration Manager (3)s possess at least 7 years of experience in information systems implementation, change management efforts or

7 Bachelors

Page 14 V3/21/22

Min Yrs

Experience

Min

Education business process redesign and may possess a security clearance.

Functional Responsibility. Business Integration

Manager (3)s apply their broad management skills and specialized functional and technical expertise to guide project teams in delivering client solutions or to manage the day-to-day operations of Accenture projects.

Business Integration Managers provide subject matter expertise in industry, process or technology areas. A

Business Integration Manager (3) is qualified to perform such tasks as:

• Plan and manage the work of information systems project teams

• Design and implement new organization structures

• Conceptual design and development of training curricula

• Assist an organization translate its vision and strategy into core human resource and business processes

• Lead clients through streamlining, reengineering and transforming business processes

• Develop and execute project budgets

Manager 4

General Experience. Business Integration Manager (4)s possess at least 8 years of experience in information systems implementation, change management efforts or business process redesign and may possess a security clearance.

Functional Responsibility. Business Integration

Manager (4)s apply their broad management skills and specialized functional and technical expertise to guide project teams in delivering client solutions or to manage the day-to-day operations of Accenture projects.

Business Integration Managers provide subject matter expertise in industry, process or technology areas. A

Business Integration Manager (4) is qualified to perform such tasks as:

• Plan and manage the work of information systems project teams

8 Bachelors

Page 15 V3/21/22

Min Yrs

Experience

Min

Education

• Design and implement new organization structures

• Conceptual design and development of training curricula

• Assist an organization translate its vision and strategy into core human resource and business processes

• Lead clients through streamlining, reengineering and transforming business processes

• Develop and execute project budgets

Senior Manager 1

General Experience. Business Integration Senior

Manager (1)s at least 8 years of experience in information systems implementation, change management efforts or business process redesign and may possess a security clearance.

Functional Responsibility. Business Integration Senior

Manager (1)s apply their broad management skills and specialized functional and technical expertise to lead complex, large projects in delivering client solutions or to manage the operations of multiple Accenture projects. Business Integration Senior Managers provide subject matter expertise in industry, process or technology areas. A Business Integration Senior

Manager (1) is qualified to perform such tasks as:

• Plan and manage the work of information systems project teams

• Design and implement new organization structures

• Conceptual design and development of training curricula

• Work with client executives to facilitate organizational change programs and realize business goals

• Lead clients through streamlining, reengineering and transforming business processes

• Ensure consistency of quality across multiple projects

• Manage client contracts

Page 16 V3/21/22

Min Yrs

Experience

Min

Education

Senior Manager 2

Manager (2)s at least 9 years of experience in information systems implementation, change management efforts or business process redesign and may possess a security clearance.

Functional Responsibility. Business Integration Senior

Manager (2)s apply their broad management skills and specialized functional and technical expertise to lead complex, large projects in delivering client solutions or to manage the operations of multiple Accenture projects. Business Integration Senior Managers provide subject matter expertise in industry, process or technology areas. A Business Integration Senior

Manager (2) is qualified to perform such tasks as

• Plan and manage the work of information systems project teams

• Design and implement new organization structures

• Conceptual design and development of training curricula

• Work with client executives to facilitate organizational change programs and realize business goals

• Lead clients through streamlining, reengineering and transforming business processes

• Ensure consistency of quality across multiple projects

• Manage client contracts

9 Bachelors

Senior Manager 3

Manager (3)s at least 10 years of experience in information systems implementation, change management efforts or business process redesign and may possess a security clearance.

Functional Responsibility. Business Integration Senior

Manager (3)s apply their broad management skills and specialized functional and technical expertise to lead complex, large projects in delivering client solutions or to manage the operations of multiple Accenture projects. Business Integration Senior Managers provide subject matter expertise in industry, process or

10 Bachelors

Page 17 V3/21/22

Min Yrs

Experience

Min

Education technology areas. A Business Integration Senior

Manager (3) is qualified to perform such tasks as:

• Plan and manage the work of information systems project teams

• Design and implement new organization structures

• Conceptual design and development of training curricula

• Work with client executives to facilitate organizational change programs and realize business goals

• Lead clients through streamlining, reengineering and transforming business processes

• Ensure consistency of quality across multiple projects

• Manage client contracts

Associate Partner 1

General Experience. Business Integration Associate

Partner (1)s possess at least 10 years of experience in information systems implementation, change management efforts or business process redesign and may possess a security clearance.

Functional Responsibility. Business Integration

Associate Partner (1)s have management authority for client engagements. In this capacity, they apply their extensive experience in planning and managing large scale, complex projects to control overall project scope, budgets and schedules for multi-project engagements.

Business Integration Associate Partner (1)s perform such duties as

• Set overall policy direction for client engagements

• Communicate with Business Integration Partner and client executive management to ensure critical issues are addressed

• Provide expert guidance to projects in industry and functional areas

• Act as senior client liaison

• Oversee contract and financial management of one or more client engagements

Page 18 V3/21/22

Min Yrs

Experience

Min

Education

Associate Partner 2

Partner (2)s possess at least 11 years of experience in information systems implementation, change management efforts or business process redesign and may possess a security clearance.

Functional Responsibility. Business Integration

Associate Partner (2)s have management authority for client engagements. In this capacity, they apply their extensive experience in planning and managing large scale, complex projects to control overall project scope, budgets and schedules for multi-project engagements.

Business Integration Associate Partner (2)s perform such duties as:

• Set overall policy direction for client engagements

• Communicate with Business Integration Partner and client executive management to ensure critical issues are addressed

• Provide expert guidance to projects in industry and functional areas

• Act as senior client liaison

• Oversee contract and financial management of one or more client engagements

11 Bachelors

Associate Partner 3

Partner (3)s possess at least 12 years of experience in information systems implementation, change management efforts or business process redesign and may possess a security clearance.

Functional Responsibility. Business Integration

Associate Partner (3)s have management authority for client engagements. In this capacity, they apply their extensive experience in planning and managing large scale, complex projects to control overall project scope, budgets and schedules for multi-project engagements.

Business Integration Associate Partner (3)s perform such duties as

• Set overall policy direction for client engagements

12 Bachelors

Page 19 V3/21/22

Min Yrs

Experience

Min

Education

• Communicate with Business Integration Partner and client executive management to ensure critical issues are addressed

• Provide expert guidance to projects in industry and functional areas

• Act as senior client liaison

• Oversee contract and financial management of one or more client engagements

Associate Partner 4

Partner (4)s possess at least 13 years of experience in information systems implementation, change management efforts or business process redesign and may possess a security clearance

Functional Responsibility. Business Integration

Associate Partner (4)s have management authority for client engagements. In this capacity, they apply their extensive experience in planning and managing large scale, complex projects to control overall project scope, budgets and schedules for multi-project engagements.

Business Integration Associate Partner (4)s perform such duties as

• Set overall policy direction for client engagements

• Communicate with Business Integration Partner and client executive management to ensure critical issues are addressed

• Provide expert guidance to projects in industry and functional areas

• Act as senior client liaison

• Oversee contract and financial management of one or more client engagements

13 Bachelors

Partner

General Experience. Business Integration Partners possess at least 12 years of experience in information systems implementation, change management efforts or business process redesign and may possess a security clearance

Functional Responsibility. A Business Integration

Partner has overall accountability for business solution programs. Business Integration Partners are responsible for product delivery and financial management of client

Page 20 V3/21/22

Min Yrs

Experience

Min

Education engagements. A Business Integration Partner performs independent quality assurance reviews of program performance and deliverables to ensure that contractual obligations are being met. Business Integration Partners also are recognized experts in the areas of business process redesign, technical architecture, organizational change or specific industries. They lend thought leadership to engagement teams in developing creative solutions to client business problems.

Education Substitutions for Additional 54151S (legacy SIN 132-51) Labor Categories:

Degree Experience Equivalent

Bachelors Associates degree plus two years’ experience

Masters Bachelors degree plus two years of experience, or

Associates degree plus four years experience

PhD/Doctorate Masters degree plus two years experience or

Bachelors degree plus four years experience or

Associates degree plus six years experience

The years of experience substituted may be used to satisfy education requirements.

Completion of higher education which has not yet resulted in a degree may be counted as one-for-one years of experience for each year of higher education and may be used to satisfy education requirements.

Experience Substitutions for Additional 54151S (legacy SIN 132-51) Labor Categories:

Advanced Degree Equal-To Years of Experience

Masters Two years

PhD/Doctorate Four years

May be used to satisfy experience requirements when the minimum Education requirements are met.

Page 21 V3/21/22

Min Yrs

Experience

Min

Education

Senior Program

Manager

The Senior Program Manager has overall accountability for business solution programs. Senior Program

Managers may be responsible for product delivery and/or financial management of client engagements. A

Senior Program Manager performs independent quality assurance reviews of program performance and deliverables. They lend thought leadership to engagement teams in developing creative solutions to client business problems.

15 Bachelors

Program Manager Program Managers plan and manage projects to control overall project scope, budgets and schedules for multi-project engagements. Program Managers maintain contractor interface with the senior levels of the customer’s organization, and consult with customer and contractor personnel to formulate and review task plans and deliverables, and provide conformance with program and project task schedules and costs and contractual obligations.

Project Manager The Project Manager manages, plans and coordinates activities of projects. This individual reviews project proposals or plans to determine schedule, funding limitations, procedures for accomplishing projects, staffing requirements and allotment of available resources to various phases of projects. The Project

Manager establishes work plans and coordinates staffing for each phase of project and arranges for recruitment or assignment of project personnel. The

Project Manager identifies functional or cross-functional requirements and resources required for each task.

Task Manager Task Managers apply their broad management skills and specialized functional and technical expertise to guide project teams in delivering client solutions or to manage the day-to-day operations. The Task Manager monitors quality across multiple projects. This individual establishes and maintains technical and financial reports to show progress of projects to management and customers, organizes and assigns responsibilities to subordinates, and oversees the assigned tasks.

Subject Matter Expert

The Subject Matter Expert 1 has industry experience in the relevant subject matter. This individual will use

Page 22 V3/21/22

Min Yrs

Experience

Min

Education information technology expertise and/or industry focus expertise in fulfilling the interpreted customer specification. The Subject Matter Expert 1 is highly experienced in the industry with regard to information technology. The Subject Matter Expert 1 provides thought leadership related to current and future customer plans with regard to the stated information technology.

The Subject Matter Expert 2 has industry experience in information technology expertise and/or industry focus expertise in fulfilling the interpreted customer specification. The Subject Matter Expert 2 is an highly experienced in the industry with regard to information technology. The Subject Matter Expert 2 provides thought leadership related to current and future customer plans with regard to the stated information

The Subject Matter Expert 3 has industry experience in information technology expertise and/or industry focus expertise in fulfilling the interpreted customer specification. The Subject Matter Expert 3 is highly experienced in the industry with regard to the stated information technology. The Subject Matter Expert 3 provides thought leadership related to current and future customer plans with regard to the stated information

15 Bachelors

Technical Architect 1

The Technical Architect 1 provides thought leadership related to current and future customer plans with regard to the stated information technology. The Technical

Architect 1 possesses knowledge of the future direction and trends associated with information technology. The

Technical Architect 1s have experience in designing or implementing information architecture solutions for information technology. The Technical Architect 1 designs architecture to include the software, hardware, and communications to support the total requirements as well as provide for present and future cross-functional requirements and interfaces.

Technical Architect 2 The Technical Architect 2 provides thought leadership related to current and future customer plans with regard

Page 23 V3/21/22

Min Yrs

Experience

Min

Education to the stated information technology. The Technical

Architect 2 possesses knowledge of the future direction and trends associated with information technology. The

Technical Architect 2s have experience in designing and implementing information architecture solutions for

\ information technology. The Technical Architect 2 designs architecture to include the software, hardware, and communications to support the total requirements as well as provide for present and future cross-functional requirements and interfaces.

System Administrator 1

System Administrator 1s may develop, run tests on, implement, or maintain operating system and related software. The System Administrator 1s establish and implement standards for computer operations for compatibility between hardware and software, according to specifications and parameters. This individual troubleshoots and/or resolves software, operating system, and networking problems. The

System Administrator 1 schedules, performs, or monitors system backups or, when necessary, performs data recoveries. The Level 1 performs more routine aspects of the position and is supervised by higher levels.

0 Bachelors in process

System Administrator 2

System Administrator 2s may develop, run tests on, software. The System Administrator 2s establish and implement standards for computer operations for compatibility between hardware and software, according to specifications and parameters. This individual troubleshoots and/or resolves software, operating system, and networking problems. The

System Administrator 2 schedules, performs, or monitors system backups and, when necessary, performs data recoveries. Level 2 performs more varied and difficult tasks compared to Level 1, yet has less autonomy than Level 3.

System Administrator 3

System Administrator 3s may develop, run tests on, software. The System Administrator 3s establish and implement standards for computer operations for compatibility between hardware and software, according to specifications and parameters. This individual troubleshoots and/or resolves software, Page 24 V3/21/22

Min Yrs

Experience

Min

Education operating system, and networking problems. The

System Administrator 3 schedules, performs, and/or monitors system backups and/or, when necessary, performs data recoveries. Level 3 is competent in subject matter and concepts and may lead individuals assisting in the work.

Database

Administrator 1

Database Administrator 1 administers organization's databases, using database management system to organize and store data. The Database Administrator 1 ascertains user requirements, creates computer databases, and tests and coordinates changes. This individual interacts with development and end-user personnel to determine application data access requirements, transaction rates, volume analysis, and other pertinent data required to develop and maintain integrated databases. Level 1 performs more routine aspects of the position and is supervised by higher levels.

Administrator 2

Database Administrator 2 administers organization's databases, using database management system to organize and store data. The Database Administrator 2 ascertains user requirements, creates computer databases, and tests and coordinates changes. This individual interacts with development and end-user personnel to determine application data access requirements, transaction rates, volume analysis, and other pertinent data required to develop and maintain integrated databases. Level 2 performs more varied and difficult tasks compared to Level 1, yet has less autonomy than Level 3.

Administrator 3

Database Administrator 3 administers organization's databases, using database management system to organize and store data. The Database Administrator 3 ascertains user requirements, creates computer databases, and tests and coordinates changes. This individual interacts with development and end-user personnel to determine application data access requirements, transaction rates, volume analysis, and other pertinent data required to develop and maintain integrated databases. Level 3 is competent in subject matter and concepts and may lead individuals assisting in the work.

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Min Yrs

Experience

Min

Education

Functional Specialist 1

The Functional Specialist 1s provide knowledge in industry, process or technology areas. The Functional

Specialist 1 responsibilities may include

• Plan and manage the work of information systems project teams

• Design and implement new organization structures, conceptual design and development of training curricula

• Assist an organization to translate its vision and strategy into core human resource and business process

• Lead clients through streamlining, reengineering and transforming business processes

• Develop and execute project budgets

Level 1 performs more routine aspects of the position and is supervised by higher levels.

Functional Specialist 2

The Functional Specialist 2s provide knowledge in

Specialist 1 responsibilities may include

• Plan and manage the work of information systems project teams

• Design and implement new organization structures, conceptual design and development of training curricula

• Assist an organization to translate its vision and strategy into core human resource and business process

• Lead clients through streamlining, reengineering and transforming business processes

• Develop and execute project budgets

Level 2 performs more varied and difficult tasks compared to Level 1, yet has less autonomy than Level

3.

Functional Specialist 3

The Functional Specialist 3s provide knowledge in

Specialist 1 responsibilities may include

• Plan and manage the work of information systems project teams;

Page 26 V3/21/22

Min Yrs

Experience

Min

Education

• Design and implement new organization structures, conceptual design and development of training curricula

• Assist an organization to translate its vision and strategy into core human resource and business process

• Lead clients through streamlining, reengineering and transforming business processes

• Develop and execute project budgets

Level 3 is competent in subject matter and concepts and may lead individuals assisting in the work.

Consultant 1

Consultant 1s apply their skills in such areas as systems development, knowledge of business processes, technical background or supervisory capacity to implement business solutions. For example, Consultants may perform tasks such as

• Develop functional and technical information system designs

• Supervise business integration analysts in the development of software designs, computer programming, system testing or training curricula

• Lead business process redesign teams in the development of new business process architectures

• Design training programs for information systems users

• Participate in quality reviews to ensure work complies with specified standards

• Develop team work plans

• Perform workflow analyses

• Design and manage databases

• Define information systems requirements

• Assist in project budget preparation.

Level 1 performs more routine aspects of the position

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Min Yrs

Experience

Min

Consultant 2

Consultant 2s apply their skills in such areas as systems technical background or supervisory capacity to implement business solutions. For example, Consultants may perform tasks such as

• Develop functional and technical information system designs

• Supervise business integration analysts in the development of software designs, computer programming, system testing or training curricula

• Lead business process redesign teams in the development of new business process architectures

• Design training programs for information systems users

• Participate in quality reviews to ensure work complies with specified standards

• Develop team work plans

• Perform workflow analyses

• Design and manage databases

• Define information systems requirements

• Assist in project budget preparation

Level 2 performs more varied and difficult tasks compared to Level 1, yet has less autonomy than Level

Consultant 3

Consultant 3s apply their skills in such areas as systems technical background or supervisory capacity to implement business solutions. For example, Consultants may perform tasks such as

• Develop functional and technical information system designs

• Supervise business integration analysts in the development of software designs, computer programming, system testing or training curricula

Page 28 V3/21/22

Min Yrs

Experience

Min

Education

• Lead business process redesign teams in the development of new business process architectures

• Design training programs for information systems users

• Participate in quality reviews to ensure work complies with specified standards

• Develop team work plans

• Perform workflow analyses

• Design and manage databases

• Define information systems requirements

• Assist in project budget preparation

Level 3 is competent in subject matter and concepts and

Engineer 1

The Engineer 1 provides knowledge in design, architecture, development and administration. The

Engineer may

• Monitor existing systems for structural integrity.

• Oversee the development and installation of new hardware and software.

• Install and configure operating systems and other software and routinely test installed software for glitch detection and other issues.

• Provide technical direction to IT support staff

• Design and implement security systems and redundant backups to maintain data safety

• Write custom scripts to reduce the need for human intervention, Create scaleable, automated solutions for our customer base

• Establish multi-platform versions of the software package

• Write tests for existing and created code to ensure compatibility and stability

• Evaluate, recommend, and implement automated test tools and strategies

• Design, implement, and conduct test and evaluation procedures to ensure system requirements are met

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Min Yrs

Experience

Min

Education

• Evaluate hardware and software and resolve

LAN/MAN/WAN network related problems

Level 1 performs more routine aspects of the position

Engineer 2

The Engineer 2 provides knowledge in design, Engineer may

• Monitor existing systems for structural integrity.

• Oversee the development and installation of new hardware and software.

• Install and configure operating systems and other software and routinely test installed software for glitch detection and other issues.

• Provide technical direction to IT support staff

• Design and implement security systems and redundant backups to maintain data safety

• Write custom scripts to reduce the need for human intervention, Create scaleable, automated solutions for our customer base

• Establish multi-platform versions of the software package

• Write tests for existing and created code to ensure compatibility and stability

• Evaluate, recommend, and implement automated test tools and strategies

• Design, implement, and conduct test and evaluation procedures to ensure system requirements are met

• Evaluate hardware and software and resolve

LAN/MAN/WAN network related problems

Level 2 performs more varied and difficult tasks compared to Level 1, yet has less autonomy than Level

Engineer 3

The Engineer 3 provides knowledge in design, Engineer may

• Monitor existing systems for structural integrity

Page 30 V3/21/22

Min Yrs

Experience

Min

Education

• Oversee the development and installation of new hardware and software

• Install and configure operating systems and other software and routinely test installed software for glitch detection and other issues.

• Provide technical direction to IT support staff

• Design and implement security systems and redundant backups to maintain data safety

• Write custom scripts to reduce the need for human intervention, Create scaleable, automated solutions for our customer base

• Establish multi-platform versions of the software package

• Write tests for existing and created code to ensure compatibility and stability

• Evaluate, recommend, and implement automated test tools and strategies

• Design, implement, and conduct test and evaluation procedures to ensure system requirements are met

• Evaluate hardware and software and resolve

LAN/MAN/WAN network related problems

Level 3 is competent in subject matter and concepts and

Technical Writer

The Technical Writer writes and updates material such as reports, manuals, briefs, proposals, instruction books, catalogs, and related technical and administrative publications concerned with work methods and procedures, and installation, operation, and maintenance.

Help Desk Manager

The Help Desk Manager supervises and coordinates activities of Help Desk Specialists, Coordinators or

Technicians. This individual identifies, troubleshoots, or resolves information systems problems to minimize down time of applications and personnel. The Help

Desk Manager may

• Assist computer users with hardware and software questions and problems, 2 Associates

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Min Yrs

Experience

Min

Education

• Field telephone calls and e-mail messages from customers seeking guidance on technical problems

• Diagnose nature of problems, and assisting customers through problem solving steps

Help Desk Specialist

The Help Desk Specialist analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems through phone, email, or chat. This individual resolves computer software and hardware problems of users, and acts as a contact for users having problems using computer software, hardware, and operating systems. The Help

Desk Specialist answers questions, applying knowledge of computer software, hardware, systems, and procedures.

1 Associates

Programmer 1

The Programmer 1 is responsible for activities such as program design, coding, testing, debugging or documentation. This individual has technical knowledge and responsibility of all phases of applications systems analysis and programming, and understands the business or function for which application is designed. The Programmer may

• Write programs according to specifications, which may be provided by Engineers, technical architects, or other computer scientists

• Update, repair, modify and expand existing computer programs

Level 1 performs more routine aspects of the position and is supervised by higher levels.

0 Bachelors In

Process

Programmer 2

The Programmer 2 is responsible for activities such as documentation. This individual has technical knowledge and responsibility of all phases of applications systems analysis and programming.

Understands the business or function for which application is designed. The Programmer may

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