FSS-738-X - Apprio Inc. - GS15F0070K

GENERAL SERVICES ADMINISTRATION

Federal Acquisition Service

AUTHORIZED FEDERAL SUPPLY SCHEDULE PRICE LIST

On-line access to contract ordering information, terms and conditions, and up-to-date pricing are available through GSA

Advantage!TM, a menu-driven database system. The internet address for GSA Advantage! TM, is: http://www.gsaadvantage.gov.

MAS SCHEDULE

APPRIO, Inc.

425 3rd Street, SW Suite 600

Washington, DC 20024

Phone: 202-638-6987

Fax: 202-638-6989

Website: www.apprioinc.com

Email: dbritt@apprioinc.com

Contract Number: GS-15F-0070K

Contract Period: June 13, 2000 – June 12, 2020

Catalog Effective through Modification #PS-A812, dated February 10, 2020.

Business Size: Other than Small Business

For more information on ordering from Federal Supply Schedules, go to the internet address: www.gsa.gov. Find link to “GSA

Schedules,” then find link to “Customers Ordering from Schedules.” Find links to ordering procedures for services requiring a statement of work, and ordering procedures for services not requiring a statement of work.

http://www.gsaadvantage.gov/ http://www.apprioinc.com/ mailto:dbritt@apprioinc.com http://www.gsa.gov/

CUSTOMER INFORMATION FOR ORDERING ACTIVITIES

1a. Table of Awarded Special Item Number(s)

SIN SIN DESCRIPTION

56131 Talent Acquisition

611430TD Talent Development

541612EPM Employee Performance Management

541214HR Compensation & Benefits

524292 Separation & Retirement

541612ER Employee Relations

541612LR Labor Relations

541611W Workforce Analytics and Employee Records

54161 Agency Human Capital Evaluation

541612HC Agency Human Capital Strategy, Policy and Operations

561EEO EEO Services

OLM Order Level Materials

1b. Lowest Priced Item: See attached pricelist.

1c. Labor Category Descriptions: See attached Labor category descriptions.

2. Maximum Order: $1,000,000 for all SINs

3. Minimum Order: $100

4. Geographical Coverage (delivery area): 48 contiguous states, Alaska, Hawaii, Puerto Rico, Washington, DC and US Territories.

5. Production Point: Washington, DC or as stated in the task order.

6. Statement of Net Prices: Prices are net as listed herein.

7. Quantity/Volume Discount: Not applicable

8. Prompt Payment Terms: Net 30 Days

9a. Government Purchase Card Accepted: Up to the micro-purchase threshold.

9b. Government Purchase Card Accepted: Above the micro-purchase threshold.

10. Foreign Items: Not applicable

11a. Time of Delivery: APPRIO, Inc. adheres to the delivery schedule as specified by the agency’s task order.

11b. Expedited Delivery: Not applicable

11c. Overnight & 2-day delivery: Not applicable

11d. Urgent Requirements: Not applicable

12. F.O.B. Points: Destination

13a. Ordering Address:

APPRIO, Inc.

425 3rd Street, SW Suite 890

Washington, DC 20024

Phone: 202-638-6987

Fax: 202-638-6989

Website: www.apprioinc.com

Email: dbritt@apprioinc.com

13b. Ordering Procedures: For supplies and services, the ordering procedures, information on Blanket

Purchase Agreements (BPA’s) and a sample BPA can be found at the GSA schedule homepage

(http://www.gsa.gov/schedules.)

14. Payment Address:

APPRIO, Inc. Attn: Accounts Receivable

425 3rd Street, SW Suite 890

Washington, DC 20024

15. Warranty provision: APPRIO, Inc. warrants and implies that the items delivered hereunder are merchantable and fit for the particular purpose described under this contract.

16. Export Packing Charges: Not applicable

17. Terms and Conditions of Government purchase card acceptance: APPRIO, Inc. accepts the

Government purchase card up to and above the micro purchase threshold.

18. Terms and Conditions of Rental, Maintenance, and Repair: Not applicable

19. Terms and Conditions of Installation: Not applicable

20. Terms and Conditions of Repair Parts: Not applicable

20a. Terms and Conditions for any other services: Not applicable

21. List of Service and Distribution Points: Not applicable

22. List of Participating Dealers: Not applicable

23. Preventive Maintenance: Not applicable

24a. Environmental Attributes: Not applicable

24b. Section 508 Compliance: Not applicable

25. DUNS Number: 120183715

26. SAM Database: APPRIO, Inc is registered in the SAM database. CAGE Code: 3NHF8 http://www.apprioinc.com/ mailto:dbritt@apprioinc.com

APPRIO’s Human Resource Support Services include:

o Compensation o Personnel Actions and Payroll Processing o Equal Employment Opportunity o Position Classification o Labor Relations and Employee Relations o Recruitment and Internal Placement o Organizational Development o Retirement and Benefits o Training o Outplacement Services o Performance Management o Work Life Programs

Labor Categories

Labor Category GSA Rate 6/13/19-6/12/20

CBT/Web Designer $139.33

Classification Specialist $82.70

Consultant/Instructor $233.48

Counselor/Trainer $73.35

EEO Services Specialist $86.69

Employee Relations Specialist $85.57

Function Reviewer $230.83

General Personnel Senior $85.26

General Personnel Specialist $79.69

Human Resources Assistant $55.37

Human Resources Director/Program Manager $138.08

Human Resources Specialist $82.06

Instructional Technologist $82.54

IS/IT Engineer $275.89

Job Developer $53.35

Labor Relations Specialist $91.44

Media Designer $76.18

Org. Development Services Specialist $109.38

Outplacement Specialist $68.03

Performance Mgt. Services Specialist $95.91

Personnel Actions/Pay Processing $65.66

Program Manager/Instructional Designer $197.21

Programmer $111.59

Project Executive $362.54

Project Director $266.03

Project Coordinator $161.60

Retirement & Benefits Specialist $86.37

Reviewer/Editor $98.35

Senior Alternative Dispute Resolution Specialist $170.33

Senior Classification Specialist $85.75

Senior EEO Services Specialist $110.72

Senior Employee Relations Specialist $109.63

Senior Counselor/Trainer $86.11

Senior Human Resources Specialist $85.83

Senior Instructional Technologist $105.32

Senior Labor Relations Specialist $112.71

Senior Org. Development Service Specialist $129.26

Senior Performance Mgt. Services Specialist $110.34

Senior Reviewer/Jr. Instructional Designer $130.71

Senior Staffing Specialist $85.83

Senior Workers Comp Specialist $175.11

SME Expert $413.90

Staffing Specialist $81.23

Technical Executive Manager $334.99

Video Producer $95.83

Writer $68.49

(HR) General Support Services

Federal Management Institute HR Certificate Program

The APPRIO Human Resources (HR) Certificate program supports human resource management practitioners and Federal managers and supervisors in meeting position competencies and implementing sound human capital practices. The overall program is divided into eight modules, each covering a critical skill area for

Federal HR Practitioners.

• Employee Relations - strategies for dealing with performance and conduct; documenting and dealing with unacceptable performance, evidentiary considerations, disciplinary and adverse actions, alcohol abuse, and substance abuse; approaches to counseling employees, addressing leave issues, ensuring reasonable accommodations and tools for defining threats and violence and addressing off-duty misconduct.

• HR Consulting Skills - building partnerships, leading teams, establishing personal credibility, improving communication skills, analyzing problems, and using interest-based and group problem-solving techniques.

• Position Classification - Classification Functional Standards, data collection, and the Classification

Appeal Process.

• Staffing and Placement - job analysis, developing a vacancy announcement, and using the crediting plan approaches to identifying recruiting authorities.

• Labor and Management Relations - key functions, players, and definitions strategies for understanding the structure of the Federal Service Labor-Management Relations Statutes; phases and elements of the collective bargaining process; avoidance of Unfair Labor Practices (ULPs); and tools for interpreting, applying, and enforcing the terms of a labor agreement.

• Pay Setting - regulations, provisions, and tools needed to ensure that proper amounts and types of payments are made.

• Position Management - effective and efficient distribution of staff resources.

• Employee Benefits - sources of benefits and entitlements; tools related to benefits and entitlements for in-service federal civilian employees; and regulations, rules, and laws that may affect benefits and entitlements.

The HR Certificate Program requires completion of all eight modules. Upon completion of the program, the

Federal Management Institute will issue an official Certificate of Accomplishment. All of the classes are certified by George Mason University and students can receive GMU Continuing Education Credits (CEUs).

The 23-day program (8 modules) is for up to 25 participants and includes all materials. An additional fee of

$7,500 is required if participants (up to 25) are to receive CEU’s from George Mason University.

Course Title/Description # of Days GSA Rate 6/13/19-6/12/20

HR Certificate Program 23 $67,930.16

(HR) General Support Services

Books

Book Title GSA Rate 6/13/19-6/12/20

Supervisors Guide to Federal Labor Relations $28.57

The Federal Manager's Guide to EEO $28.57

Understanding the Federal Retirement System $28.57

SIN 561EEO- EEO TRAINING AND CONSULTING

EEO Reference Material

We can develop the following types of reference material relating to equal employment opportunity programs:

- Desk Guides – Pamphlets

- Posters – Videos

- Booklets – Leaflets

- Other materials as determined by client

Hourly Labor Rates

Media Designer $76.18

Program Manager/Instructional Designer $197.21

Reviewer/Editor $98.19

Senior Media Designer $99.95

Senior Reviewer/Junior Instructional Designer $130.71

Senior Writer $90.60

We offer:

- Off-the-Shelf Training Programs

- Customized Training Programs

- Counseling

All training programs that assist in the Government’s policy to provide equal opportunity in employment and to prohibit discrimination in employment are compliant with MD 101.

Off-the-shelf Training Programs

Course Title

# of

Hours GSA Rate 6/13/19-6/12/20

EEO Case Analysis 16 $5,906.05

EEO for Supervisors & Managers 16 $5,906.05

Managing and Retaining Employees with Disabilities 16 $5,906.05

Managing Cultural Diversity 8 $3,134.03

NO FEAR 4 $3,134.03

Preventing Workplace Violence 8 $3,134.03

Recognizing and Preventing Sexual Harassment 8 $3,134.03

Customized Training Programs

Consultant/Instructor $234.47

EEO Services Specialist $160.69

Graphic Designer $76.18

Instructional Technologist $82.54

Program Manager/Instructional Designer $197.21

Programmer $111.59

Reviewer/Editor $98.33

Senior EEO Services Specialist $185.26

Senior Reviewer/Junior Instructional Designer $130.67

Video Producer $95.83

EEO Counseling

EEO Services Specialist $159.74

Senior EEO Services Specialist $185.26

LABOR CATEGORY DESCRIPTIONS

CBT/WEB Designer

The Associate performs work in computer based training and interactive web sites. The work includes work in CBT-graphics, presentation, network-monitoring, and network-performance management. The Associate consults with curriculum development specialists and instructors/trainers to develop applications useful for remote, web-based, or stand-alone computer training.

The Associate may use state-of-the-art software for enterprise networks to monitor and control a data or data/telephony network. Work may include using software to perform discovery and mapping of network devices, apply bulk configuration tools with backup and restore, device set-up wizards, troubleshooting tools that can rapidly locate and fix network problems, and tools that simplify managing routers or switches

Skill level: The Associate has expertise in software related to network, internet, and web programming and maintaining currency of web site information. The Associate has certification and training in web design and data management software. The Associate may have certification in software and programming related to CBT and web design.

Education/Experience: Bachelors Degree + 3 years experience, or 6 years experience without bachelors.

Classification Specialist

The Associate may conduct job analyses, evaluations, examinations, or other fact-finding studies and is able to write position classification and job grading standards and guides. The Associate performs, among other tasks, the following:

- analyzes, evaluates, and classifies positions for a number of dissimilar occupational groups that include but not limited to professional, technical, administrative and wage grade;

- contacts requesting official to obtain additional information or to clarify duties/responsibilities in proposed position description;

- prepares evaluation statements to substantiate findings in appropriates format using proper classification standards;

- participates in or conducts position management reviews to determine whether positions are adequate and properly classified;

- conducts desk audits;

- provides advice and assistance to program officials on operating classification matters pertaining to new or revised organizational structures (reorganization, functional changes).

Skill level: The Associate has performed this work at the full-performance level or higher and has extensive experience in position classification. The Associate's background includes substantive knowledge of position classification concepts, principles, and practices related to structuring organizations and positions. The Associate has significant training in position classification and position management and typically has an academic background that includes public administration or human resources work.

Consultant/Instructor

The Associate may provide support in the following areas, among others:

-General HR Support Services

-EEO regulations and law.

-Case studies in EEO complaints examining.

-Alternative Dispute Resolution processes.

-EEO Counseling.

-HR/EEO orientation and training for supervisors and managers.

-Review and analysis of significant court decisions in areas of EEO (e.g., sexual harassment;

class actions; consent decrees)

-Processing EEO actions, informal and formal stages

Skill level: The Associate is well-versed in operational and policy work related to HR/EEO programs. The Associate is able to conduct onsite training in a classroom environment and may be able to develop targeted curriculum for managers, supervisors, and HR/EEO practitioners.

The Associate's background includes training in HR/EEO areas and has performed the work at a senior operations or staff policy development level.

bachelors

Counselor/Trainer

The Associate may work in, implement, and/or evaluate training programs, activities, and strategies to enhance the knowledge and skills of managers and staff at all levels, and to develop and retain a viable and effective workforce for the future. The Trainer may coordinate and administer training and professional development programs; establish training priorities;

administer training surveys and other evaluation tools; recommend and implement policies, procedures and guidelines governing training and professional development programs; and monitor and evaluate the performance of training vendors/contractors

The Associate may work with managers to explore longstanding training and professional development issues and to examine and improve current employee training and development practices. Work may include the development of data collection instruments and methodologies using a variety of media, including web, print, email, focus groups, and staff interviews. The

Associate may recommend policies, procedures and guidelines related to the development and implementation of training and development programs, and ensures that the policies, procedures and guidelines are appropriately documented, disseminated, and communicated to managers and staff.

The Associate may provide counseling services to employees on a variety of employment issues, usually related to career development and work-life. The counseling work typically results from a perceived or actual need to strengthen some aspect of employee performance and may result in referral for intervention other than training, if the situation does not seem to be a training issue.

Skill level: The Associate has performed this work at the full-performance level or higher performing work in counseling, career development, and training. The Associate has extensive training in this area and may have a background in industrial or educational psychology, counseling, human resources, education, or related fields.

EEO Services Specialist

The Associate participates in the operations and policy development of EEO programs and plans, implements and/or manages all or part of the EEO program. The Associate may perform special projects by analyzing statistical data on hiring, promotions, awards, training, and time-in-grade.

Provides advice to management officials regarding areas requiring emphasis and ways to strengthen EEO program.

The Associate may coordinate the EEO Counselor function and may conduct training for this function. Provides technical assistance to EEO collateral-duty staff. Participates in informal states of disputes and assists in resolution of complaints. Consults with EEO staff and managers to identify EEO barriers and possible solutions and may coordinate or facilitate alternative dispute resolution activities.

The Associate may monitor and evaluate compliance with civil rights laws and regulatory requirements and perform complaints processing work. The Associate may assist in producing periodic reports on program activities to top management.

Skill level: The Associate has performed this work at a full-performance or higher level and has worked in one or more areas of EEO operations. This specialist has extensive training in EEO and related human resources areas and may have academic training in related areas.

Employee Relations Specialist

The Associate is able to perform a wide range of duties including adverse actions, performance actions, grievances, and may assist in preparing for or represent the agency before third parties such as MSPB, EEOC, and arbitration. The Associate is able to develop and administer policy and procedural guidance for employee relations and related areas such as labor relations, ethics and Alternative Dispute Resolution programs. Provides ongoing program advisory services to all levels. Expertise includes performance- based and conduct issues, standards of conduct, and suitability. The specialist applies advanced employee relations laws, regulations, principles, precedents, and policy, sufficient to serve as an agency level consultant; reviews policies and procedures to ensure consistency. Work may include drafting written adverse actions.

Skill level: The employee's experience has been at the full-performance level or higher.

Training and education are directly related to the employee relations functional area. Specific skills include the following:

-Knowledge of Federal laws, regulations, procedures, and relevant case law in order to advise management on disciplinary and performance-based adverse actions, performance management, grievances, and appeals.

-Ability to research, analyze and evaluate complex issues or situations and make recommendations regarding alternatives or options.

-Demonstrated ability to write Agency policies, notices, briefing memoranda, disciplinary and performance-based adverse action notices, responses to grievances, newsletters, and benefit determination notices.

-Ability to provide management advisory services and build effective relationships with customers

Function Reviewer

The Associate provides business process mapping and analysis and identifies performance metrics. The Associate may conduct evaluations of programs or segments of large activities or programs and uses data in information systems to evaluate compliance or level of attainment of program objectives. The work may involve organizational development, statistical evaluation of operating program data, strategic planning and development of strategic operational objectives, etc.

The Associate may provide written reports on findings resulting from program reviews and may make recommendations for improvement. The recommendations tend to relate to compliance with functional program requirements, issues of operational efficiency, and/or regulatory requirements. Recommendations may also relate to enhancements available through changes in process, changes in business operations, or applications of new or advanced of information technology programs and systems.

Skill level: The Associate has performed program evaluation work at the full-performance level or higher and has long-term experience in tasks related to performance metrics, program evaluation, information technology, and strategic planning for improvement or organizational change. The incumbent has expertise in analytic methods, including quantitative and qualitative approaches. The Associate has extensive training in program evaluation, project management, and/or change management and has expertise and/or certification in a variety of analytical tools related to continuous improvement approached. The Associate may have an academic background in the technical subject area being reviewed and may have education in fields such as business administration, human resources, public administration, social science, etc.

Education/Experience: Bachelors degree + 6 years experience, or 10 years experience without

General Personnel Senior

The General Personnel Specialist provides a variety of human resources management services as well as consultation on the most effective alignment of HR systems to support strategic goals and objectives and produce the results that accomplish the agency mission. The Associate provides support to management to help them apply merit system principles to attracting, developing, managing, and retaining a high quality and diverse workforce. Associates may provide support to employees to provide information and assistance that sustain important features of the employer-employee relationship, such as employee benefits. Associates also provide products and services for a wide variety of employee categories that involve different systems with different statutory and regulatory authorities.

The Associate may:

-provide personnel management advisory services on actions such as position management, classification, classification appeal procedures, and staffing;

-advise management on recruitment and placement actions, recruitment strategies, and internal or external competitive staffing actions;

-serve as the training point of contact, developing and instructing local classes;

-research and analyze regulatory guidance and policies on the Federal Employees' Compensation

Act and the Selective Placement Program;

-maintain a working relationship with the Office of Workers' Compensation Program;

-use automated data processing equipment and systems;

-perform other Civilian Human Resource Specialist duties as required.

Skill level: The Associate has senior level or supervisory experience using a wide range of HR concepts, practices, laws, regulations, policies and precedents sufficient to provide comprehensive HR management, advisory, and technical services on substantive organizational functions, and work practice typically in more than one of the following: workman's compensation, recruitment strategy, classification, employee relations, employee development.

The Associate has extensive training and directly related education in human resources, business administration, or public administration.

General Personnel Specialist

The Associate may provide personnel management advisory services on actions such as position management, classification, classification appeal procedures, employee development, employee relations, recruitment and/or staffing. Advises management on recruitment and placement actions, recruitment strategies, and internal or external competitive staffing actions. The

Associate researches and analyzes regulatory guidance and policies on the personnel programs.

Typically, the Associate is able to use automated data processing equipment and management information systems. The Associate may perform other personnel specialist duties as required.

Skill level: The Associate has performed this work at the full-performance level or higher and has a thorough knowledge of practices, laws, regulations, policies and precedents sufficient to provide comprehensive HR management, advisory, and technical services on substantive program functions. The Associate has had extensive training and may have a related degree in human resources/personnel management, business, public administration, etc.

Graphic Designer

The Associate may plan, analyze, and create visual solutions to communications problems. The

Associate recommends or decides the most effective way of getting a message across in print, electronic, and film media using a variety of methods such as color, type, illustration, photography, animation, and various print and layout techniques. The graphic designer develops the overall layout and production design of magazines, newspapers, journals, corporate reports, and other publications and may also produce promotional displays, packaging, and marketing brochures for products and services, design distinctive logos for products and businesses, and develop signs and signage systems—called environmental graphics—for business and government. The graphic designer also develops material for Internet Web pages, interactive media, and multimedia projects. Graphic designers also may produce the credits that appear before and after television programs and movies.

The APPRIO Associate helps determine the needs of the client, the message the design should portray, and its appeal to customers or users. Graphic designers consider cognitive, cultural, physical, and social factors in planning and executing designs for the target audience. Designers gather relevant information by meeting with clients, creative or art directors, and by performing their own research. Identifying the needs of consumers is becoming increasingly important for graphic designers as the scope of their work continues to focus on creating corporate communication strategies in addition to technical design and layout work.

Additionally, APPRIO Associates are able to prepare sketches or layouts—by hand or with the aid of a computer—to illustrate the vision for the design. They select colors, sound, artwork, photography, animation, style of type, and other visual elements for the design. Designers also select the size and arrangement of the different elements on the page or screen. They also may create graphs and charts from data for use in publications, and often consult with copywriters on any text that may accompany the visual part of the design. Designers then present the completed design to their clients or art or creative director for approval. In some cases, graphic designers also may assist the printers by selecting the type of paper and ink for the publication and reviewing the mock-up design for errors before final publication.

Graphic designers use a variety of graphics and layout computer software to assist in their designs. Designers creating Web pages or other interactive media designs also will use computer animation and programming packages. Computer software programs allow ease and flexibility in exploring a greater number of design alternatives, thus reducing design costs and cutting the time it takes to deliver a product to market.

Skill level: The Associate is an experienced graphic designer or graphic artist and has performed work in producing graphics for a variety of publications and manuscripts. The

Associate's background includes complete independence in managing graphics for major projects or for ongoing programs. The Associate is proficient is a variety of applications related to graphics and has training or education in the area of graphics design.

Human Resources Assistant

The Associate may provide technical assistance to Human Resources Specialists within the office and to managers, supervisors, and technicians of the serviced organization for a wide range of human resources matters. Performs work in two or more of the human resources specialties. May accomplish work using an automated system. The HR Assistant processes a wide range of human resources transactions related to recruitment and placement, classification, employee relations, human resource development, and/or incentive awards. The Associate may provide technical support in the execution of the merit placement/promotion program, in executing employee relations programs, in planning and developing courses based on the needs of the organization and workforce. The Associate is able to perform other human resources related duties as needed.

Skill level: The Associate is well-versed in the technical aspects of a variety of human resources functional areas and has performed this work at the full-performance level or higher. The

Associate may provide leadership for other assistants in the HR office and has an extensive training in HR and related subjects.

Education/Experience: High School diploma or equivalent. One to two years experience.

Human Resources Director/Program Manager

This Senior Associate may plan and direct a human resources program that involves a variety of functional areas including employment services, recruitment and placement, training and development, position management, classification, labor relations and/or management-employee relations. Applies a working knowledge of automation, budget, manpower, management analysis and strategic management. The Associate provides guidance and assistance on all areas of personnel management regulations, policies and laws; analyzes proposed changes in operations; assesses the impact on personnel programs; and, advises or guides managers in the most effective personnel management program. Identifies problem areas, coordinates corrective action, and effects changes and improvements.

Skill level: The Associate has long-term experience providing the full range of human resources including making program decisions in all functional areas. The Associate typically has served as a top management team member for strategic planning purposes and can participate as a full partner for the management and development of business operations. The APPRIO Associate has managed a multi-faceted program and has extensive training in human resources, management, organizational change processes, and customer service. The Associate may have academic training in related areas such as public administration, human resources, psychology, sociology, or business administration.

Education/Experience: Bachelors degree + 8 years experience, or a Masters degree + 6, or 12 years experience without degree.

Human Resources Specialist

The Associate may provide expertise and policy guidance in two or more of the following broad major functional areas: classification, pay/compensation, performance management, SES program management, hiring/staffing, labor relations, employee relations, and/or human resources information systems. Work involves planning, executing and coordinating projects

(e.g., HRIS or new classification standards transition and implementation), resolving critical problems, or developing new concepts related to the development, improvement and evaluation of substantive HR programs. May participate in broad studies and analyses for the assessment and resolution of substantive operating and/or policy issues. Participates in the design of new systems and processes. Performs advisory services and/or policy interpretations on agency-wide or equivalent issues. Coordinates and integrates strategic planning initiatives with management, HR specialists, and other analysts providing program guidance, oversight and evaluation.

Develops new approaches to identifying key strategic and workforce issues and to resolving strategic and workforce planning issues and problems.

In addition to the above, the Associate is prepared to perform work in an operational HR environment in a variety of functional areas including staffing, recruitment, employee relations, employee development, classification, etc.

Skill level: The Associate has broad experience in Federal, local government, and/or private organizations and performed the work at a senior level or higher. Associates typically have academic backgrounds and training directly related to human resources operations and practices.

Associates have full-performance or higher level experience in multiple functional areas.

IS/IT Engineer

The Associate performs management information systems and information technology support work and may work in a variety of specialties related to automated equipment, systems analysis, applications development, network management, and more. The Associate may perform work in any of the following areas, among others:

-Software Engineer: Researches, designs, and develops computer software systems, in conjunction with hardware specialists. Analyzes software requirements to determine feasibility of design within time and cost constraints. Consults with hardware and other IT engineering personnel to evaluate the interface between hardware and software and operational and performance requirements of the overall system. Formulates and designs software system using scientific analysis and mathematical models to predict outcome and consequences of design.

-System Development Engineer: Researches, tests, and evaluates applications hardware before installing on networks/systems. Guides users in formulating requirements, advise on alternative approaches, conduct feasibility studies, perform system/network design and/or administration.

-Applications Engineer: Researches and develops new applications to meet users requirements.

Converts scientific, engineering and other technical problem formulations to a format that can be processed by computer. Resolves symbolic formulations, prepares flow charts and block diagrams and encodes resultant equations for processing. Confers with other engineering and technical personnel to resolve problems of intent, inaccuracy or feasibility of computer processing. Develops new application subroutines or expands program to simplify statement, programming or coding of future problems.

Education/Experience: Bachelors Degree + 3 years experience, or 10 years experience without

Instructional Technologist

The Associate is able to provide substantive support in presenting computer-based, remote telecasts, video-conferencing and other training arrangements involving telecommunications or multiple-site audiences. The technologist is also able to arrange and operate information technology equipment and software that facilitate classroom training.

The Associate may also support recording and re-broadcasting of training sessions. The

Associate is prepared to coordinate training events and may be available to proctor training evaluations and assessments.

Skill level: The technologist has performed these duties with complete independence and has provided guidance in instructional or conference settings. The Associate's background includes training in and application of state-of-the-art systems and equipment.

Education/Experience: Bachelors Degree + 1 year experience, or 3 years experience without

Job Developer

The Associate may be responsible for identifying employment opportunities and performing assessments of skills and training needs that will improve employment possibilities for the employee. Employee clients will be provided with a range of tools to enhance educational levels, facilitate development of marketable skills, and aid in gaining meaningful employment. The

Associate may work with various organizations, companies and agencies to develop employment opportunities for the employee and research employment options and qualification requirements for various occupations and employment fields. The Job Developer will evaluate employee qualifications and work with them to identify possible employment and career options, and to develop vocational plans. The Job Developer will also assess the need for skills training and education and track the effectiveness of training, development efforts and success in job placements by conducting follow-up reviews with employment organizations.

Skill level: The Associate has performed this work at the full-performance level or higher. The

Associate's background includes extensive training in vocational development and related subjects and may include academic courses in related disciplines such as human resources, business administration, public administration, etc. Key skills used by the incumbent include the following:

-Knowledge of human resources employment and staffing concepts, principles and practices.

-Skill in providing counseling related to employment, training and education.

-Knowledge of employment trends and options for providing vocational development.

-Ability to work with a wide range of people, including those from various backgrounds.

Labor Relations Specialist

The Associate may perform work establishing and maintaining relationships, including the use of non-traditional collaborative approaches with labor organizations that represent Federal employee, negotiating and administering labor agreements, and providing guidance and consultation on a variety of labor relations matters. In addition, the incumbent may perform work that involves providing advice and assistance to employees and management, programs administration, research and case management in matters related to conduct, performance, attendance, and dispute resolution.

Additionally, the Associate may serve as the Labor Relations Specialist responsible for developing plans, policies, and procedures for local implementation of a Labor Relations program within the framework established by Federal laws and regulations and may provide labor relations services for the organization. Work performed uses a comprehensive knowledge of labor relations theories, principles and practices and requires a high degree of judgment and originality in resolving complex and potentially controversial problems, sometimes requiring modification and adaptation of guidelines and application for innovative approaches. As required, the Associate establishes constructive relationships with officials of the union(s) representing employees in the bargaining units(s). The Associate may participate in representing the agency before third parties, such as EEOC, MSPB, OSC, etc

Skill level: The Associate has full-performance knowledge and skill in applying labor relations theories, principles and methods to include: advising negotiating committee members on the interpretation and applicability of arbitration and precedent decisions; communicating agency wide labor relations policies and procedures to management and staff; serving as or advising the principal spokesperson of a management negotiating committee involved in contract, midterm or appropriate arrangement negotiations; serving as an interpreter of labor relations laws, regulations, Executive orders and decisions of labor relations formal bodies; knowledge of legal research methods and information gathering techniques; knowledge of negotiating procedures and techniques, interest-based bargaining, conflict resolution and other non-adversarial techniques. The Associate has senior level experience in this area and has substantial training or education directly related to labor relations.

Media Designer

The Associate is a specialist in electronics publishing technology and process (digital media) and has knowledge of other publishing processes. Work may involve using technical expertise to test and evaluate requestor submissions for adequacy and ability to achieve the intended purpose and/or consulting with agencies on services available through GPO or other sources and requirements for using digital media

The Associate is able to prepare brochures and other hard-copy documents that may stand alone or be tied to electronic and other forms of media.

Skill level: The Associate has performed these duties and is proficient in media design and possesses the following knowledge:

-State-of-the-art electronic publishing products, methods, and technologies, including data base functions, networking issues in a mixed PC & Mac environment, digitized composition and graphics, hardware configurations (PC and Mac), and software applications.

-Additional information dissemination processes and media (e.g., CD-Rom, DVD and the World

Wide Web).

-Printing and binding processes and terminologies for a variety of products using various types of papers and other materials.

-Laws and regulations that govern the activities of the Government Printing Office, including

Title 44, U.S.C., the JCP Printing and Binding Regulations, Publication 300.6 -Guidelines for

Preparing and Submitting Electronic Design and Pre-Press Files, and applicable sections of such pertinent bodies of regulation as the Federal Acquisition Regulations.

Org. Development Services Specialist

The Associate provides services and support in the areas of change management, business process improvement, and project management. As such, the Associate may perform the following, among other things:

-Contribute to implementation and project plans for change management activities.

-Participate in the definition, implementation and continuous improvement of change management strategies and techniques based on ongoing internal and external evaluations.

-Facilitate change management programs/initiatives and the learning of change management methodologies within the organization.

-Facilitate the adoption of new or improved processes and/or procedures across the organization, including technology implementations, workforce/human resources transformations, and corporate policies.

-Coach leaders, teams and large groups through organizational development and change processes.

-Track and reports project progress, performance, risk and issues to project stakeholders.

-Manage competing demands relevant to scope, schedule, cost, risk and quality; and differing stakeholder requirements and expectations to satisfactory outcomes.

-Participate in the definition, implementation and continuous improvement of organizational development and change management strategies and techniques.

Skill level: The Associate typically has extensive training and work experience in this area at or above the full-performance level. The employee is able to work with complete independence and has handled complex assignments requiring innovation, negotiation, and persuasive ability.

Additionally, the Associate has the ability to create vision, prioritize competing requirements, build consensus and provide direction and has experience with the business requirements gathering process including the proven ability to analyze business problems and provide objective reasonable solutions in an efficient manner. The Associate at this level typically has an academic background that includes technical skills in modeling, research, statistical analysis, etc.

Education/Experience: Bachelor’s Degree + 3 years experience, or 6 years experience without

Outplacement Specialist

The Associate may provide professional coaching, practical guidance and essential facilities to help people move to the next stage in their careers, either within their current organizations or elsewhere. The Associate is able to perform the full range of career transition and outplacement functions and performs this work with complete independence.

The Associate works to help individuals find the new appointments or alternative career paths that are right for them and designs programs to meet each client's individual requirements. Work may include assessment (to identify and harness potential), coaching (to develop capability and the learning power to release it), and engagement (to create the environment, inspiration and energy to liberate and maximize talent). The Outplacement Specialist is able to participate in the planning and implementation stages or downsizing or reduction-in-force events and can provide counseling and guidance to employees in areas such as self-assessment; knowledge, skills, and abilities (KSA) assessment; job aptitude/interest inventories; group and individual counseling;

career and job workshops; resume writing; job search methods; interview and negotiation techniques; stress management; personal financial management; and job training. The Associate may also be able to provide retirement assistance.

Skill level: The Associate is a highly experienced senior consultant with extensive local market knowledge, the highest professional standards and the expertise to focus on important practical and emotional issues. The Associate has substantive training in related areas such as counseling, job development, recruitment and placement, and vocational assessment. The specialist may have academic training in related areas such as human resources management, counseling, public administration, etc.

Performance Mgmt Services Specialist

The Associate has substantive experience in Performance Management and Recognition. The

Associate may perform, among other tasks, the following:

-Interpret regulations and provide technical advisory assistance.

-Promote the program with senior officials and prepare program reports.

-Develop and apply metrics to measure program success. Implement common business processes.

-Recommend new or revised training requirements.

-Advises and coaches managers and employees on performance management-related matters including schedules, the use of necessary forms and processes, as well as on substantive questions such as best practices in planning work/setting priorities, delivering performance feedback, and following through on performance commitments.

Skill level: The Associate is a seasoned employee who has full-performance level or higher experience in performance management program development and/or operations. Specific skills include:

-Thorough knowledge of the principles and practices of HR management, with specific experience in the administration of performance management and appraisal processes and systems.

-Professional experience in the design or use of performance evaluation tools, systems, practices and policies.

-Experience with performance management methods and documentation used in the industry.

-Analytical skill to gather appropriate data related system performance.

Personnel Actions/Pay Processing

The Associate may provide services in processing a range of personnel actions including the following tasks:

-Process manually or electronically the Standard Form 50 and related forms and documents to effect the full range of personnel actions for SES, General Schedule, Federal Wage System, and other employee pay systems;

-Maintain on-line data in human resources information systems (HRIS) and any automated personnel subsystems to include, if needed, electronic interface with finance and OPM systems;

-Provide advice and assistance on technical matters related to employee records;

-Prepare reports;

-Electronic processing of resumes;

-Provide for custody and maintenance of Official Personnel Files (OPFs) - maintain OPFs in a secured area, protected from unauthorized access in accordance with regulatory requirements;

forward OPFs to National Records Center;

-Provide required employment verification.

Additionally, the Associate may perform work related to determining pay, maintaining payroll records, and completing related reports pertaining to employees of the agency. Work may include working with an automated payroll system in which data is coded and verified by the incumbent and submitted to the agency payroll processing center.

Performs other clerical, assistant, or technician level work in support of employment operations.

Provides information to applicants, employees, and supervisors in response to inquiries related to the filling of positions.

Skill level: The contractor has extensive experience processing personnel and payroll actions, especially for Federal agencies. The work has been performed at the full-performance level or higher and the contractor's background includes substantive training in this area. The Associate is proficient in the following competencies, among others:

-Knowledge of civilian pay rules, regulations, and processing procedures.

-Knowledge of computerized payroll system.

-Ability to interpret and apply personnel regulations and/or standards.

Programmer

The Associate provides information technology support for training development that is computer and/or web-based. Work may involve customizing software to facilitate training objectives or developing databases that may be used for instructional purposes.

The Programmer analyzes, codes, and documents complex applications for computer operations/systems and related equipment appropriate to the program operations. Performs technical programming tasks, using both standard and non-standard analysis, design and programming methods and techniques. Determines customer requirements for the final program or system. Analyzes problems in terms of such factors as user requirement, input data and form and output data and form, available computer configuration and speed, and overall problem-schedule requirements. Advises on computer/system requirements and limitations to help define system needs.

Skill level: The Associate is well-versed in computer programming techniques and adapting software for specific training purposes. The Associate has a background in information technology that is supported by extensive training or education in the field. The Associate has performed this work at a level typically above the full-performance level for this work

Program Manager/Instructional Designer

The Associate provides overall project direction for HR/EEO related materials, including training and course materials. The Associate works with agency staff to determine the goals of the training and informational needs and recommends format, content, method of delivery and appropriate audience.