MAS - Alliance Training And Consulting, Inc. - GS10F0560N

General Services Administration Federal Supply Service

Authorized Federal Supply Schedule Price List

FSC Group: Professional Services FSC Class R704 U006

Multiple Award Schedule Instructor-Led Training

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order is available through GSA Advantage!, a menu-driven database system. The INTERNET address for GSA Advantage! is http://www.gsaadvantage.gov/

Alliance Training and Consulting, Inc.

Business Training and Development Services 12706 Cedar

Leawood, KS 66209-1872 alliancetac.com

For more information on ordering from Federal Supply Schedule go to the GSA Schedules page at GSA.gov

Phone Number:

US Toll Free: 1-877-385-5515 Local: 913-484-3253

GSA Contract Point of Contact:

Dale Mask, President Email: dmask@alliancetac.com

Business Size: Small, Woman Owned

Contract Number: GS-10F-0560N August 28, 2003 – August 27, 2023 - Contract Period

Price list current as of Modification # PS-A812 effective May 22, 2020 http://www.gsaadvantage.gov/ https://alliancetac.com/our-services/gsa-government-training-topics-and-services mailto:dmask@alliancetac.com

Table of Contents

CUSTOMER INFORMATION

MAS GSA INSTRUCTOR LED TRAINING PRICE LIST

CUSTOMER INFORMATION

1 Table of awarded special item number(s)

611430 Professional and Management Development Training

611512 Flight Training

ANCILLARY Ancillary Supplies and Services

OLM Order-Level Materials (OLMs)

1.b Please see page 9 for complete price list.

1.c Hourly rates not applicable

(See complete price list on page 9)

2 Maximum Order: *$1,000,000.00*

3 Minimum Order: $100.00

4 Geographic Coverage (Delivery Area): Worldwide

5 Point(s) of Production: 12706 Cedar St, Leawood, KS 66209

6 Discount: Government Net Prices (discounts already deducted.)

7 Quantity Discounts: None

8 Prompt Payment Terms: Net 30 days. Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions.

9 Foreign Items: N/A

10a. Time of Delivery: Normally 30 days

10b. Expedited Delivery: Contact Alliance Training and Consulting, Inc. for faster delivery.

Dependent on trainer availability or travel requirements.

10c. Overnight and Two-day Delivery: N/A

10d. Urgent Requirements: Contact Alliance Training and Consulting, Inc. Dependent on trainer availability and travel requirements.

11. FOB Point(s): Destination

12a. Ordering Address:

Alliance Training and Consulting, Inc.

12706 Cedar St Leawood KS 66209-1872

Telephone Number: US Toll Free 877-385-5515 Local and Outside US 913-385-5515 Email: dmask@alliancetac.com

12b. Ordering procedures: For supplies and services, the ordering procedures, information on Blanket Purchase Agreements (BPA’s) are found in Federal Acquisition Regulation

(FAR) 8.405-3

mailto:dmask@alliancetac.com

13. Payment address(es)

Alliance Training and Consulting, Inc.

12706 Cedar Leawood, KS 66209-1872

Telephone Number: US Toll Free 877-385-5515 Local and Outside US 913-385-5515 Fax Number: 913-385-3353 Email: ksanders@alliancetac.com

14. Warranty Provisions: 100% satisfaction guaranteed, or no payment required.

15. Export Packing Charges, if applicable. N/A

16. Terms and Conditions of Rental, Maintenance and Repair: N/A

17. Terms and Conditions of Installation: N/A

18a. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices (if applicable) N/A

18b. Terms and conditions for any other services (if applicable). N/A

19. List of Service and Distribution Points: N/A

20. List of Participating Dealers: N/A

21. Preventive Maintenance: N/A

22a. Special attributes such as environmental attributes (e.g., recycled content, energy efficiency, and/or reduced pollutants). N/S

22b. If applicable, indicate that Section 508 compliance information is available on Electronic and Information Technology (EIT) supplies and services and show where full details can be found. N/A

23. Data Universal Number System (DUNS) number. 129786641

24. Notification regarding registration in System for Award Management (SAM) database.

Alliance Training and Consulting, Inc. is registered in the System for Award Management

(SAM).

The Service Contract Labor Standards (SCLS) is applicable to this contract and as it applies to the entire Multiple Award Schedule and all services provided. While no specific labor categories have been identified as being subject to SCLS due to exemptions for professional employees (FAR 22.1101, 22.1102 and 29 CFR 541.300), this contract still maintains the provisions and protections for SCLS eligible labor categories. If and/or when the Contractor adds SCLS labor categories / employees to the contract through the modification process, the Contractor must inform the Contracting Officer and establish a SCLS matrix identifying the GSA labor category titles, the occupational code, SCLS labor category titles and applicable wage determination (WD) number.

Failure to do so may result in cancellation of the contract."

mailto:ksanders@alliancetac.com

Alliance Training and Consulting, Inc.

12706 Cedar Leawood, KS 66209-1872 US Toll Free: 877-385-385-5515 Local: 913-385-5515 Fax: 913-385-3353 alliancetac.com

MAS GSA Instructor Led Training Price List

Deliverables

• Pre-workshop assessment of your situation

• Pre-workshop telephone conference with trainer

• Proven training solutions and curriculum

• Professional facilitation by a true subject matter expert selected by training consultant

• Soft-bound course book for each participant

• Post-workshop summary of participant evaluations

• Personalized Certificate of Completion for each participant

*Pricing

Half-Day Training Program (30 participants) $1,400

One-Day Training Program (30 participants) $2,000

Two-Day Training Program (30 participants) $3,600

Three-Day Training Program (30 participants) $5,400

Four-Day Training Program (30 participants) $7,200

Five-Day Training Program (30 participants) $9,000

*All prices are net

Terms of Warranty: 100% Satisfaction Guaranteed or Your Money Back!

Additional Concession: For each additional participant over the included 30, there is an additional charge for the Alliance Student Workbooks of $10 per participant.

https://alliancetac.com/our-services/gsa-government-training-topics-and-services

Training Topic Areas Include:

Communication Skills - Customer Service Skills - Employee Development - Finance and Accounting Courses - Human Resources Management - Leadership Skills - Management and Supervision Skills - Project Management - Sales Training - Security Training - Team Building Skills - Train the Trainer & Facilitation Skills - Time and Stress Management Skills and more…

All programs and course overviews and outlines can be viewed at

Alliance Government Training Topics and Services Sample Course Descriptions:

Title of Course: How to Tell a Story Length of Course: 1 day

Total Price of Course: $2,000 Minimum Number of Participants: 1

Commercial Price: $2,800 Maximum Number of Participants: 30

Government Discount from the Commercial Price: 28%

Price each additional participant in excess of the minimum (if applicable): N/A

Description of course: Storytelling sells ideas, defines direction, creates images, instills emotion, enables buy-in, and gives permission to act. Stories identify our culture – who we are, what we stand for, and where we are going. This seminar will provide the participants with skills and tools to turn a worthy message into a story that can be enjoyed, remembered, and repeated.

"A key, perhaps the key, to leadership ...is the effective communication of a story." Howard Gardner - Leading Minds:

An Anatomy of Leadership

This course is practical for executives, leaders, sales personnel, sales managers, speakers, trainers, writers – and anyone who must illustrate key concepts in a memorable and understandable manner.

Training Benefits

▪ Develop your ability to use stories to communicate non-tangibles when:

▪ Giving sales presentations

▪ Providing superb customer service

▪ Defining benefits

▪ Relating non-threatening (or threatening) consequences of actions

▪ Showing empathy

▪ Relating to corporate culture

▪ Defining vision for the future

▪ Problem solving

▪ Explaining new ideas for growth

Development of Personal Skills

▪ Enhance your image as a communicator

▪ Make your ideas memorable

▪ Create stories for speaking, print, or electronic media

▪ Engage your audience, and keep their attention

▪ Deliver a payoff to your story

▪ Ability to train others

▪ Use stories to help others understand new information

▪ Customize a story for specific situations to enhance retention

▪ Teach others how to use a story…

▪ Understand what the elements are and when to use them

Overview of Concepts and Deliverables Provided

▪ How to plot the emotional highs and lows of a story – and use suspense

▪ How to create a story based on composite situations

▪ How to enhance a story and retain your ethics

▪ How to use specific examples to illustrate broad principles – and protect participants

▪ How the delivery method impacts the story and use of visuals for each

▪ How to customize workbooks and worksheets – options for customized exercise situations http://alliancetac.com/our-services/gsa-government-training-topics-and-services

Title of Course: Presentation Skills for Technical Topics Length of Course: 1 day

Total Price of Course: $2,000 Minimum Number of Participants: 1

Commercial Price: $2,800 Maximum Number of Participants: 30

Government Discount from the Commercial Price: 28%

Price each additional participant in excess of the minimum (if applicable): N/A

Description of course: Technical Presentations can be difficult. You may have a great idea, product, or service – but it is also very technical in nature. The technical nature of your presentation may leave some bored, uninterested, or even confused. Let’s face it, the more technical the presentation, the more you must develop your skills to display your ideas to your audience in an interesting manner.

This Technical Presentation Skills workshop will help you make your material come alive. This onsite training seminar provides solid information on presenting technical subjects, building the participants' confidence, and provides the opportunity to practice in a safe and comfortable environment.

Who should attend Executives, managers, engineers, sales people, and trainers who want to learn how to easily communicate complex technical subjects to non-technical people. This course will help you build confidence for public speaking. You will learn to put complex data into easily understood terms.

Training Benefits

▪ Make the complex easily understood

▪ Overcome the natural fears of speaking to a group

▪ Understand how people communicate (what you say has a lesser importance than you thought!)

▪ Always exceed your audience’s expectations

▪ Stand out from the crowd!

▪ Make presentations more interesting

▪ Learn how to engage your audience for any length of time

▪ Learn the pro’s tips and tricks

▪ Help people deal with complexity allowing them to make better decisions

Overview of Concepts and Deliverables Provided

▪ Understanding your audience

▪ Presentation preparation, a little-known technique to outline in less than 30 minutes

▪ Presentation structure

▪ Different delivery tools

▪ Preparing yourself – ignore this at your peril

▪ Delivering your presentation

▪ Getting and keeping audience attention

▪ Learning not to worry about what you are going to say

▪ Understand what your body language is saying – you maybe surprised

▪ How to organize the room

▪ How to use humor without offending

▪ How to “close” your presentation

▪ How to handle question time effectively

▪ And many more “secrets” from the pros

Title of Course: Technical Writing Workshop Length of Course: 1 day

Total Price of Course: $2,000 Minimum Number of Participants: 1

Commercial Price: $2,800 Maximum Number of Participants: 30

Government Discount from the Commercial Price: 28%

Price each additional participant in excess of the minimum (if applicable): N/A

Description of course: Every technical writer faces the challenges of making the complex data and detailed information easily understood and meaningful to the non-technical reader. Let’s face it. The facts really cannot speak for themselves. Facts must be presented. Understanding how to structure the presentation of facts and details is critical to technical writing success. In this technical writing workshop, you will learn how the structure of language helps readers interpret facts and evaluate data to arrive at their conclusions. You will learn technical writing skills to present even the most technical details and data in the most easily understood and meaningful manner.

This is a highly interactive training program filled with practical technical writing exercises and activities. The workshop introduces learners to the essentials of good technical writing for both print and electronic formats and provides tips for quick, clear, and concise technical writing.

You will learn how to use technical writing skills with confidence, gain powerful strategies for quickly organizing ideas and thoughts, and develop attention-grabbing writing techniques that will enable you to hold the reader’s interest.

Who should attend Any professional who wants to improve their technical communication skills and be able to quickly write polished documents, both clear and concise.

Training Benefits

▪ Understand the unique differences between the “Rules-Of-The-Road” for technical writing and other forms of writing

▪ Learn shortcuts to minimize your writing time

▪ Organize your material by purpose, reader, and situation

▪ Hold your reader’s attention so the message gets across

▪ Discover ways to present complex technical information clearly and concisely

▪ Identify and avoid common pitfalls of technical writing

▪ Make the most of using illustrations

▪ Use checklists and guides when planning and reviewing your writing

▪ Get hands-on experience in writing effective documentation

Overview of Concepts and Deliverables Provided

▪ Know the basics of good technical writing

▪ Identify the reader you’re writing to for maximum impact

▪ Select the appropriate organizational pattern and format for your readers’ needs

▪ Develop idea generators that help break through writers’ block

▪ Create a detailed rough draft that you can use in minutes

▪ Learn to write definitions, narration, process descriptions, physical descriptions, and instructions

▪ Develop effective graphs, charts, tables, and other illustrations

▪ Use proven techniques for ensuring clarity and precision

▪ Use the “Altitude Test” to determine your document’s level of readability

▪ Know the essential page layout differences between print and electronic documents

▪ Apply effective editing techniques to polish technical writing

▪ Avoid costly proofreading errors

Title of Course: Building Business Relationships Length of Course: 1 day

Total Price of Course: $2,000 Minimum Number of Participants: 1

Commercial Price: $2,800 Maximum Number of Participants: 30

Government Discount from the Commercial Price: 28%

Price each additional participant in excess of the minimum (if applicable): N/A

This training goes beyond basic customer service or sales training. Designed for account managers, service reps and sales people, this training seminar develops skills and techniques to help build rapport with customers, improve client relationships and engage customers more effectively to improve both sales and customer service.

The skills and techniques developed in this session help improve your understanding of the client's needs and how to best meet those needs. The better your relationship building skills, the better your chances are of convincing your current and potential customers to purchase products or services through you and to develop long-term client commitments.

This workshop can be delivered in a one or two-day format.

Training Benefits

▪ Improve customer relationship dynamics

▪ Get clients to buy “you” as well as your company's products and service

▪ Uncover the real customer needs, both spoken and unspoken, to serve them better

▪ Deal effectively with customer disagreement

▪ Build higher levels of customer confidence

▪ Build stronger levels of customer commitment

Overview of Concepts and Deliverables Provided

▪ Creating Client Confidence

▪ Understand what goes into creating good client relationships

▪ Generate open discussion to build customer trust and confidence

▪ Understand 'it's you they buy'

▪ Avoid going in with pre-conceived ideas or simply accepting what the client says they need

▪ Know what is needed to help customers accept information and proposals they may not want to hear – Know how to deliver difficult messages

▪ Be prepared by knowing what’s going well and what can go wrong

▪ Communication styles – Yours and Theirs – How to make your style work for them

▪ Establish empathy and develop a common ground

▪ How and when to use “I”, “You” and “We” statements to maximize your impact

▪ Use self-disclosure appropriately to connect with you customer and get them to open up

▪ Demonstrate knowledge of their business to better relate to their business

▪ How and when to use their name and give complements without sounding too much like a salesperson

▪ Use their jargon and abbreviations effectively

▪ Learn how to view problems from the customer’s perspective

▪ Approach objections from their perspective to gain acceptance rather than trying to prove them wrong

▪ Avoid assumptions – yours and theirs

▪ Develop a checklist of specific information needed for every sale

▪ Use effective questioning techniques to find out more without interrogating them

▪ Recognize hidden agendas

▪ Using communication dynamics effectively – voice tone – body language – pauses – the power of silence

▪ Deal with disagreement without alienating the client

▪ Use Steering – not pushing – to influence effectively

▪ Preparing the presentation - Delivering the presentation - Ending the presentation

▪ Your personal action plan

Title of Course: The Purpose-Driven Employee Length of Course: 1 day

Total Price of Course: $2,000 Minimum Number of Participants: 1

Commercial Price: $2,800 Maximum Number of Participants: 30

Government Discount from the Commercial Price: 28%

Price each additional participant in excess of the minimum (if applicable): N/A

Description of course: The “Purpose Driven Employee” is a workshop designed to inspire individuals for success.

The workshop is based on the 5 Laws of Awakening Significance and is a fresh approach to discovering and applying the unique gifts and talents that lie within everyone. Individuals learn how to discover and apply their talents to strengthen and grow their career. The workshop shows people how to evaluate their career from a different perspective and learn to live a life of significance and balance.

Who should attend Entrepreneurs, business owners, managers, and employees desiring career advancement or those who want to discover how to live a balanced life in a fast-paced world. Awakening Significance will provide insight into understanding your purpose. This program is for anyone that has a desire to increase results in his/her life.

Training Benefits

▪ Discover your behavioral strengths

▪ Value differences in others

▪ Enhance individual and team performance

▪ Reduce conflict and stress

▪ Learn how to live your life on purpose

▪ Discover how to achieve greater results in your life

▪ Increase your productivity

▪ Discover how to set a goal that will get results

Overview of the Five Laws of Awakening Significance and Deliverables Provided The Law of Knowing Yourself

▪ Discover the greatness that lies within you

▪ Understand the power of knowing your behavior style by taking a personal inventory

▪ Learn how to adapt your behavior to meet the needs of other people and situations to get the best results

The Law of Purpose

▪ Discover your purpose

▪ Apply specific techniques to write YOUR purpose statement

▪ Affect change in 7 important areas of your life

The Law of Belief

▪ Determine if your belief system is working for you or against you

▪ Apply the power of affirmations

▪ Understand the external and internal inputs that affect you daily

The Law of Focus

▪ Discover why people spend 80% of the day on the wrong activities

▪ Reduce stress

▪ Be a good steward of your time—hit the mark

The Law of Goal Setting

▪ Learn 8 power steps to achieve your goals

▪ Find out ‘Who’ you should share your goals with

▪ How does the yardstick of life affect your goals?

Title of Course: Creativity in Today’s Changing World Length of Course: 1 day

Total Price of Course: $2,000 Minimum Number of Participants: 1

Commercial Price: $2,800 Maximum Number of Participants: 30

Government Discount from the Commercial Price: 28%

Price each additional participant in excess of the minimum (if applicable): N/A

Description of course: Learn how to encourage others to be creative in changing times and how to welcome creativity.

Drawn from the real-life situations and experiences of thousands of individuals, our seasoned trainers enthusiastically share the secrets they’ve learned to make you more valuable and your organization more productive.

Training Benefits

▪ Why creativity is an essential communication skill

▪ Uncover the hidden creativity reservoir you may not know you have

▪ Discover ways to re-invent your most mundane tasks into exciting, new opportunities

▪ How your thinking impacts your creativity

▪ Learn new ways to solve old problems

▪ Discover how to achieve greater results in your life and new ways to solve old problems

▪ Increase your productivity

Deliverables provided in this workshop

▪ Why Creativity?

▪ Learn about our competitive world and how difficult it has become to get your message across

▪ Find out how to set your message apart from all the others for maximum impact

▪ Discover the power of your hidden creativity thinking reservoir

▪ Learn how to focus your energy on the creative elements that will advance you and your project at the same time

▪ Discover why one business succeeds while another fails when both are doing good work – and what that means to you

▪ How to Get Your Creativity Going

▪ Learn how to be a kid again to find avenues of success that the “grown-up you” would never have considered

▪ Learn how to build the sort of environment that will encourage your creativity

▪ Find out super ways to jump start your creativity

▪ Discover how ideas are born and how you can make them come to you

▪ Learn the secrets of generating the ideas that will make you a winner

▪ Find out the reasons that while the first step is often the most difficult, it is also the most important

▪ Discover the ricochet method of developing

▪ Problem Solving

▪ Learn to welcome problems as challenges to be met and opportunities to be conquered

▪ Find out how to see the solutions that others can’t see

▪ Discover the secrets of how nature solves problems and apply them to your challenges

▪ Learn how to use a special system to find answers to your questions and solutions to your problems

▪ New Methods of Thinking

▪ Learn some proven, workable tips on defying conventional wisdom to find exciting, new solutions

▪ Discover the extra power of failure to find new avenues of success

▪ Find out the secrets of how to be outstanding by standing out

▪ Learn how to unlock the mind set that can limit you

▪ Discover the excitement of facing each day with new possibilities and opportunities

▪ When your creativity springs a leak

▪ Learn how to find fresh, new ideas, even when you have begun to feel the effects of burnout

▪ Discover the techniques of renewing your enthusiasm and sense of discovery

▪ Find out how to keep your personal flame burning brightly

▪ Learn how to tap into reserves you didn’t know you had to get a fresh start on any project

▪ What To Do About The Day-to-Day Routines

▪ Discover the amazing positive effects of private inspiration time

▪ Learn how to put your personal “signature” on the work you do

▪ Find out how to fill every day with excitement and discovery while still getting everything done

▪ Discover the ways to involve others in your constant quest for creativity

Title of Course: Emotional Management - Essential Skills for High Stress Positions

Length of Course: 1 day

Total Price of Course: $2,000 Minimum Number of Participants: 1

Commercial Price: $2,800 Maximum Number of Participants: 30

Government Discount from the Commercial Price: 28%

Price each additional participant in excess of the minimum (if applicable): N/A

Description of course: Whether you are a firefighter, police officer, nurse, or in some other fast-paced, critical decision-making position, emotional management is essential to your success. Studies show 76.6% of Americans face the effects of emotional stress on a daily basis. Emotional stress impacts every decision we make and every action we take. Ultimately, in high stress environments, emotionally balanced professionals make more effective decisions and choices.

Becoming proficient in emotional management is essential to developing self-security and the ability to effectively deal with the pressures and obstacles that inevitably arise in emotionally charged and fast-paced environments.

When removing employees from emotionally stressful environments is not an option, developing their ability to use strategies and coping skills is critical to individual and organizational success.

In this course, you will learn how to identify and understand your best emotional response to stress, how to better communicate under stress, make better decisions, and reduce burnout in even the most challenging positions.

Who should attend Professionals in high profile occupations (teachers, health services, criminal justice, emergency response, probation officers, social welfare, correctional officers, and military personnel) who are required to make critical decisions, resolve conflict, and give guidance - sometimes with little or no forewarning, information, or preparation. Professionals whose daily results and outcomes depend on their ability to make decisions and communicate effectively without hostility, lack of focus, or bias, regardless of the stress and pressure that surround them.

Training Benefits

▪ Improve the organization’s image

▪ Reduce the cost of compensation claims, job related accidents, and civil liability

▪ Improve morale and productivity

▪ Reduce turnover or the loss of valuable professionals due to stress

▪ Improve communication

▪ Make better decisions

Overview of Concepts and Deliverables Provided

▪ Understand which emotional stresses and pressures can be avoided

▪ How to avoid the “slow poison” that causes emotional meltdowns and devastation

▪ Learn the signs of emotional imbalance

▪ Understand your method of reaction

▪ Understand your responsibility to regulate emotions

▪ Learn the ability to increase your interactive influence even under stress and pressure

▪ Recognize and acknowledge the three primary stresses which affect us daily

▪ Learn the four categories for sources of emotional stress and how to cope with each

▪ Learn the personal tools to gain a greater sense of power to act more proficiently in the most challenging situations

▪ Learn how to harness the power and influence of emotions to make more effective decisions, choices, and relationships

▪ Learn how to develop better team relationships

▪ Learn how to reduce burn-out

Title of Course: Management Essentials for Administrative Professionals Length of Course: 1 day

Total Price of Course: $2,000 Minimum Number of Participants: 1

Commercial Price: $2,800 Maximum Number of Participants: 30

Government Discount from the Commercial Price: 28%

Price each additional participant in excess of the minimum (if applicable): N/A

Description of course: This seminar develops skills helping executive assistants and office managers build management skills and develop a "take-charge" approach to better manage multiple bosses, manage multiple priorities, and meet deadlines.

Who should attend Administrative assistants, executive assistants, office managers, secretaries, support staff, and anyone responsible for coordinating, managing, or being an effective member of an office team.

Training Benefits

▪ Bring out the best in other people

▪ Turn conflicts into cooperative partnerships

▪ Secrets to handling multiple projects and multiple bosses

▪ Practical techniques and shortcuts for getting more done in less time

▪ Project a take-charge image that wins respect and recognition

▪ Increase your effectiveness, productivity, and reduce your stress levels

▪ Collaborating through technology

Overview of Concepts and Deliverables Provided

▪ Gain respect and credibility to get your ideas accepted by management

▪ Develop an effective problem-solving plan

▪ Communicate with confidence

▪ Use your style to cope with stress

▪ Be proactive even when you’re not the one in charge

▪ Avoid the reactive trap

▪ Develop everyday negotiation skills

▪ Make good decisions to manage multiple priorities

▪ Overcome procrastination and minimize interruptions

▪ Be more mentally tough

▪ Organize for success

▪ Enhance your productivity through technology

▪ Neutralize the impact of difficult people

Title of Course: Coping with Difficult People Length of Course: 1 day

Total Price of Course: $2,000 Minimum Number of Participants: 1

Commercial Price: $2,800 Maximum Number of Participants: 30

Government Discount from the Commercial Price: 28%

Price each additional participant in excess of the minimum (if applicable): N/A

This seminar gives practical techniques for dealing with difficult people at work – and at home.

Solutions to handle these ten Difficult People Styles

• Bullies: They are tough, manipulative, arrogant, and can attack at any moment.

• Snipers: Backstabbing is their claim to fame.

• Exploders: Like a time bomb, these people can go off on you at any time.

• Know-it-all Experts: Their way is always the only way.

• Think-they-know-it-alls: Act like they know even when they don’t and can take you down the wrong path if you’re not careful.

• Super-agreeables: The “yes” people that go along just to get along.

• Indecisives: They can’t decide until it’s too late.

• Unresponsives: They won’t let you know where they are coming from.

• Negativists: Resist change and can destroy morale with their negative attitude.

• Complainers: They whine and complain about everything - focus on problems not solutions.

If you recognize any of these difficult types of people, this training is for you. The difficult person may be a coworker, boss, customer, neighbor, or even a family member. You would like them to change but they won’t – and you can’t make them change. But you can change the way you respond to them. You can cope with them and use techniques that will keep difficult people from getting the better of you.

The skills in developed in this training will improve cooperation and collaboration with everyone, making for a more productive and efficient workplace.

Who Should Attend This training session is for anyone who wants to deal more effectively with negative, hard-to-work-with people who are making everyone miserable.

Understanding Difficult People

• Learn why difficult people do what they do

• Understand the difficult person from their perspective

• Identify the difficult people in your life and learn what makes them tick

• Learn team approaches to bring the difficult person back to being an effective team player

• Learn when and how to get a third party involved in dealing with a difficult person

• What to do when you have to go over someone’s head

Stay In Control of the Difficult Situation

• How to handle sarcasm and one-upmanship

• Avoid common mistakes that can escalate conflict

• Getting people to keep their word

• Keep others from taking credit for your ideas and taking all the credit for your hard work

• Steps to take when they say one thing and do something else

• How to keep them from taking things so personally

• What to do when the boss can’t decide

• How to cope with excuses, blaming, and holding grudges

Dealing with Difficult People and Difficult Situations

• Learn to stay in control when someone starts yelling

• Tips to stay calm when you are being challenged

• Dealing with threats

• How to control manipulators

• What to do when someone is not doing their share

• How to avoid you becoming the difficult person

• Specific steps to take to control aggressive behavior

Title of Course: Payroll for State and City Governments Length of Course: 1 day

Total Price of Course: $2,000 Minimum Number of Participants: 1

Commercial Price: $2,800 Maximum Number of Participants: 30

Government Discount from the Commercial Price: 28%

Price each additional participant in excess of the minimum (if applicable): N/A

Description of course: Who should attend Professionals who must have a solid understanding of the Fair Labor Standards Act (Wage and Hour Law) to better determine their company’s legal and payroll responsibilities, avoid wage and hour violations that result in steep penalties, and avoid costly litigation.

Training Benefits

▪ Learn the areas of payroll that fall under federal, state, and joint regulation

▪ Learn how to avoid the penalties and fines of non-compliance

▪ Learn the exceptions under the Fair Labor Standards Act (Wage and Hour Law) for the state of California

▪ Learn the formula to protect budgets when paying overtime

▪ Understand the importance of classifying employees correctly

▪ Understand the mandatory recordkeeping compliance laws

Overview of Concepts and Deliverables Provided

▪ Identify work classification

▪ Learn to classify workers correctly

▪ Recognize the reporting process for new hires

▪ Know the FLSA record-keeping requirements

▪ Identify employees exempt from FLSA

▪ Analyze the salary requirements for exempt employees

▪ Understand overtime pay for exempt employees

▪ Understand the rules for docking an exempt employee’s pay

▪ Understand overlapping federal and state wage and hour laws

▪ Learn what constitutes hours worked

▪ Understand what the law says about meal and rest periods

▪ Understand special pay requirement for firefighters and policemen

▪ Correctly figure overtime when working at two or more different rates

▪ Distinguish how to correctly figure regular rate of pay when employee receives shift differential, non-discretionary bonus, and guarantee pay for time not worked, etc.

▪ Know the rules for offering comp time

▪ Identify fringe benefits: what’s taxable and non-taxable

▪ Understand accountable expense reimbursement plan

▪ Understand non-accountable expense reimbursements

▪ Master the steps to take for payroll security and audit compliance

▪ Succeed at understanding the legal liability for unclaimed paychecks

Title of Course: Collecting Accounts Receivable Fast and Legally Length of Course: 1 day

Total Price of Course: $2,000 Minimum Number of Participants: 1

Commercial Price: $2,800 Maximum Number of Participants: 30

Government Discount from the Commercial Price: 28%

Price each additional participant in excess of the minimum (if applicable): N/A

Description of course: Who should attend Accounting professionals, customer service managers, small business owners, collections professionals, salespeople, credit professionals, bookkeepers, financial managers – anyone who wants to collect more in less time.

Training Benefits

▪ Institute the best practices for an efficient accounts receivable department

▪ Learn to plan your strategy – different approaches for different situations

▪ Learn creative negotiating strategies – getting outside the box to find better solutions

▪ Protect the organization by understanding the legal consequences of collecting accounts receivable

▪ Learn how to format a cash-flow forecast to plan, monitor, and control the cash flows and the cash position of a company, maintaining its liquidity

▪ Learn how to improve a company’s security by reducing financial risks and achieving adequate liquidity

Overview of Concepts and Deliverables Provided

▪ Learn what you need to know about federal laws that apply to collections, including the Fair Debt Collection

Practices Act and the Consumer Protection Act

▪ Learn the difference between promissory notes-secured versus nonsecured

▪ Learn what you need to know about Mutual Release Agreements

▪ Learn how to legally track down customers who have skipped out on their debts

▪ Learn the key elements in analyzing credit application forms

▪ Learn how well crafted credit terms can generate business and profits

▪ Learn how to evaluate your credit and collections system as a whole

▪ How to respond effectively to common payment objections

▪ When is it time to write rather than phone?

▪ Collection letter mistakes and how to avoid them

▪ Basics of a good collection letter

▪ Letters for special situations

▪ Learn when and how you should consider legal action to collect a past due account

▪ Learn how to work successfully with outside collection agencies

▪ Learn how to turn your interest charges into a strategic tool

▪ Protect your company against the newest types of payment fraud

▪ How to be effective when doing business internationally

Title of Course: Dealing with Garnishments and Levies Length of Course: 1 day

Total Price of Course: $2,000 Minimum Number of Participants: 1

Commercial Price: $2,800 Maximum Number of Participants: 30

Government Discount from the Commercial Price: 28%

Price each additional participant in excess of the minimum (if applicable): N/A

Description of course: Who should attend Payroll professionals, accounts payable professionals, office managers, human resource professionals, and small business owners

Training Benefits Keep your company in compliance by:

▪ Understanding the issues to avoid costly mistakes

▪ Understanding how to handle multiple garnishments

▪ Understanding what to do when there is not enough money to pay all the orders

▪ Understanding which garnishments have priority

▪ Understanding how to comply with federal tax levies

▪ Understanding how to comply with family support orders

Overview of Concepts and Deliverables Provided

▪ Learn federal restrictions on creditor garnishments

▪ Learn the first thing you’re supposed to do with a federal tax levy

▪ Learn how to prioritize bankruptcy orders

▪ Learn how to juggle multiple garnishments (which one takes priority?)

▪ Learn the difference in administering a defaulted federal student loan and a state guarantee agency loan

▪ Federal or state law? Find out which takes precedence for garnishments and when

▪ Learn the difference between wage assignments and garnishments

▪ Learn the employer’s liability when served with any type of garnishment

▪ Learn all the details of handling family support garnishments

▪ Learn the proper way to handle a bonus when an employee also has a family support garnishment against their wages

▪ Learn the proper calculation for take-home-pay

▪ Learn the proper calculation for disposable pay

▪ Learn how to review court orders so you can easily determine your legal obligations

▪ Learn when a company can legally take an administrative fee

Title of Course: Determining Independent Contractor Status Length of Course: 1 day

Total Price of Course: $2,000 Minimum Number of Participants: 1

Commercial Price: $2,800 Maximum Number of Participants: 30

Government Discount from the Commercial Price: 28%

Price each additional participant in excess of the minimum (if applicable): N/A

Description of course: Who should attend Everyone in the company that has hiring authority

Training Benefits

▪ Keep your company in compliance

▪ Streamline the required information gathered

▪ Understanding the issues to avoid costly mistakes

▪ No end of the year panic

▪ Remain “audit ready”

Overview of Concepts and Deliverables Provided

▪ Independent Contractors: Benefits vs. Risks

▪ Determine Worker Status

▪ How To Determine Worker Status

▪ Common Law Test for IC Status

▪ Economic Reality Test

▪ Other Tests for IC Status

▪ Tax Implications of Misclassifying Workers as Independent Contractors

▪ Safe Harbor and Good Faith Misclassification Allowance

▪ IRS Penalties for Misclassification

▪ State Laws for Misclassifying Workers

▪ Workers’ Compensation and ICs

▪ Testing Procedure for ICs and Workers’ Compensation

▪ Labor, Anti-Discrimination, and Safety Laws (FLSA, CRA, and OSHA laws)

▪ Intellectual Property Ownership Laws

▪ How To Avoid Government Audits

▪ Steps for Hiring Independent Contracts

▪ Independent Contractor Agreements

▪ How To Prove Your Treatment of Independent Contractors is Justified

▪ State Tests for Unemployment Compensation

Title of Course: Negotiation Skills for Purchasing Agents Length of Course: 1 day

Total Price of Course: $2,000 Minimum Number of Participants: 1

Commercial Price: $2,800 Maximum Number of Participants: 30

Government Discount from the Commercial Price: 28%

Price each additional participant in excess of the minimum (if applicable): N/A

Description of course: This negotiation skills training will equip purchasing agents with powerful tools and strategies for purchasing negotiations. This course benefits both those experienced in purchasing negotiations and those relatively new to the profession. The interactive format of this program maximizes audience participation and feedback. The training includes many exercises and activities giving participants the opportunity to practice the skills and techniques used by professional negotiators. Each participant will receive a workbook reference including checklists and guides to prepare for and execute negotiations effectively.

Who should attend Purchasing agents and buyers in service, manufacturing, health care, government, and office purchasing. Whether you are a new purchasing professional or a veteran, this course will be valued for its strong emphasis on real world practices. Each training session is tailored to your specific needs. This includes designing the program around multi-national and multicultural issues.

Training Benefits

▪ Practice using negotiation planning skills

▪ Examine the key negotiating strategies

▪ Involve the participants in challenging negotiations based on real-life situations

▪ Help the participants in getting the best price and value in purchasing negotiations

▪ Equip participants with the tools needed to maintain strong working relationships with vendors and suppliers

▪ Provide strategies for dealing with internal customers

Overview of Concepts and Deliverables Provided

▪ Learn what can be negotiated

▪ Recognize the stages of negotiation

▪ Ask high quality questions

▪ Negotiate with suppliers

▪ Develop your plan of negotiation

▪ Understand the settlement range

▪ Enhance your skills of diffusing conflict

▪ Know the “dirty words” of negotiation

▪ Address those with whom you have differences

▪ Use persuasion to get what you want

▪ Examine the first offer dilemma

▪ Making effective concessions

▪ Succeed at breaking deadlocks

▪ Learn how to deal with savvy suppliers

▪ Deflect the bully’s attack

Title of Course: Physical Inventory and Cycle Counting Workshop Length of Course: 1 day

Total Price of Course: $2,000 Minimum Number of Participants: 1

Commercial Price: $2,800 Maximum Number of Participants: 30

Government Discount from the Commercial Price: 28%

Price each additional participant in excess of the minimum (if applicable): N/A

Description of course: Who should attend Accounting personnel, small business owners, storeroom and warehouse workers, inventory personnel, and anyone who is responsible for or takes part in the taking of physical inventories.

Training Benefits Most US companies have approximately 30% of their assets tied up inconsumable inventory. Without proper methods in place to account for the movement and sales or use of these goods, write-offs against the bottom line profits will occur. This seminar will help the attendee analyze current inventory practices and develop a plan for taking of physical inventories and cycle counts of consumable products (not fixed assets).

Overview of Concepts and Deliverables Provided:

▪ Identify 4 advantages of having an accurate inventory system

▪ Recognize 4 ways to calculate inventory accuracy

▪ Examine 5 areas that create the biggest problem in a physical count

▪ Learn how to establish an inventory planning and preparation timetable

▪ Understand how to increase count efficiency

▪ Discover 10 problems with annual physical inventories and how to avoid them

▪ Know how to conduct an ABC analysis of your inventory

▪ Distinguish the 4 phases to implementing cycle counting

▪ Understand how to analyze inventory and cycle counting results and set realistic goals

Title of Course: Sarbanes-Oxley Compliance Course Length of Course: 1 day

Total Price of Course: $2,000 Minimum Number of Participants: 1

Commercial Price: $2,800 Maximum Number of Participants: 30

Government Discount from the Commercial Price: 28%

Price each additional participant in excess of the minimum (if applicable): N/A

Description of course: Today’s best companies understand the need for a commitment to meet internal controls assessment deadlines, report material changes quickly, and maintain compliance requirements. Under tight scrutiny of the SEC and the PCAOB (Public Company Accounting Oversight Board), following SARBOX guidelines is critical to every organization's success. This session will put you and your organization in tune to Sarbanes-Oxley requirements.

The program is designed to make certain that the procedures to meet Sarbanes-Oxley requirements are in place and working within your organization. When it comes to Sarbanes-Oxley, what you don’t know could seriously harm your company and result in severe penalties for top management and directors. This workshop brings practical application of SARBOX compliance to your organization.

Who should attend This course is designed for CEOs, CFOs, CIOs, Board members, VPs/directors of finance, controllers and treasurers, accountants/CPAs.

Training Benefits

▪ Learn do to design controls for Section 404 certification

▪ Be able to test established internal controls

▪ Put into place practices for proper certification of financial statements

▪ Be prepared for financial statement audits

▪ Pass Section 404 audits with flying colors

▪ Effectively managing the auditing process

▪ Avoid the penalties of non-compliance

Overview of Concepts and Deliverables Provided

▪ Understand the three SARBOX certifications: Section 302, Section 906, Section 404

▪ Learn how to establish Section 404 Internal Controls certification

▪ Learn best practices associated outside audit process

▪ Develop a working knowledge of the audit committee’s responsibilities

▪ Take effective steps to “manage” the auditor during audit planning, execution, and conclusion

▪ Learn how to protect the audit committee from claims of failure

▪ Understand the PCAOB and its relationship to the SEC

Title of Course: Wage and Hour Law for California Employers Length of Course: 1 day

Total Price of Course: $2,000 Minimum Number of Participants: 1

Commercial Price: $2,800 Maximum Number of Participants: 30

Government Discount from the Commercial Price: 28%

Price each additional participant in excess of the minimum (if applicable): N/A

Description of course: Who should attend For professionals who must have a solid understanding of the Fair Labor Standards Act (Wage and Hour Law) to better determine their company’s legal and payroll responsibilities, avoid wage and hour violations that result in steep penalties, and avoid costly litigation.

Training Benefits

▪ Learn the areas of payroll that fall under federal, state, and joint regulation.

▪ Learn how to avoid the penalties and fines of non-compliance.

▪ Learn the exceptions under the Fair Labor Standards Act (Wage and Hour Law) for the state of California.

▪ Learn the formula to protect budgets when paying overtime.

▪ Understand the importance of classifying employees correctly.

▪ Understand the mandatory recordkeeping compliance laws.

Overview of Concepts and Deliverables Provided

▪ Understand the 17 California Wage Orders

▪ Understand which California Wage Orders apply to your industry

▪ Understand the exceptions to minimum wage

▪ Understand the penalties for noncompliance

▪ Understand deductions from wages:

▪ Deductions for tardiness

▪ Deductions for employee debts

▪ Deductions for unreturned tools and uniforms

▪ Deductions for meals and lodging

▪ Deductions for overpayment of wages

▪ Deductions for garnishments

▪ Understand the compliance issues with California Form DE-34

▪ Understand California’s mandatory day off rule

▪ Understand how to correctly classify employees:

▪ Exempt

▪ Nonexempt

▪ Understand the maximum hours employees may work in California

▪ Understand how the alternative workweek agreement effects minimum shift length

▪ Understand when rest breaks and meal periods must occur, and the penalties suffered for violations

▪ Understand the second meal break requirement for healthcare and limitations of waivers

▪ Understand on-duty meal breaks

▪ Understand how to handle clock records versus actual hours worked

▪ Understand call-in pay and on-call/standby pay

▪ Understand travel time pay and pay for employee education or training programs

▪ Understand distinction between piece rates, bonuses, and commissions

Title of Course: Complying with the Privacy Rule under HIPAA Length of Course: 1 day

Total Price of Course: $2,000 Minimum Number of Participants: 1

Commercial Price: $2,800 Maximum Number of Participants: 30

Government Discount from the Commercial Price: 28%

Price each additional participant in excess of the minimum (if applicable): N/A

Description of course: This custom HIPAA privacy rule training shows you how to build privacy and security into employment policies and practices to comply with the HIPPA regulations relevant to your industry and your organization.

Who should attend Employers covered by the rule are required to comply with the new requirements. Civil and criminal penalties can be imposed if privacy rights are violated. You will learn how to deal with the complex and confusing policies contained in the Privacy Rule as they pertain to your organization. (This course must be customized to the organization.)

Training Benefits

▪ Health plans and health care providers will be able to comply with the new rule

▪ Managers, supervisors, and employees who may come in contact with Personal Health Information will follow compliance requirements

▪ Adopt and implement privacy…