MAS - University Of Massachusetts - GS10F0211M

UMass Donahue Institute GS10F0211M

General Services Administration Federal Supply Service

Authorized Federal Supply Schedule Price List

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order is available through GSA Advantage!, a menu-driven database system. The Internet Address for GSA Advantage! is http://www.GSAAdvantage.gov.

Multiple Award Schedule (MAS), Federal Supply Group: Professional Services

Contract Number: GS10F0211M For more information on ordering from Federal Supply Schedules go to the GSA Schedule page at GSA.gov Contract Period: March 21, 2017 through March 22, 2022

Contractor: University of Massachusetts 100 Venture Way, Suite 9 Hadley, MA 01035

Business Size: Large, Non-profit Business

Telephone: (413) 545-0001

FAX Number: (413) 545-3420

Web Site: http://www.donahue.umass.edu/

E-mail: jaclynwise@donahue.umass.edu

Contract Administration: Jaclyn Wise

Price List Current as of Modification: PA-0037 effective May 6, 2021

CUSTOMER INFORMATION:

1a. Table of awarded special item number(s) with appropriate cross-reference to page number(s).

• SIN 541611: Management and Financial Consulting, Acquisition and Grants Management

Support, and Business Program and Project Management Services.

• SIN 611430: Professional and Management Development Training

• SIN 611512: Flight Training

• SIN OLM: Order Level Materials (OLMs)

1b. Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract. This price is the Government price based on a unit of one, exclusive of any quantity/dollar volume, prompt payment, or any other concession affecting price. Those contracts that have unit prices based on the geographic http://www.gsaadvantage.gov/ http://www.donahue.umass.edu/ mailto:jaclynwise@donahue.umass.edu location of the customer, should show the range of the lowest price, and cite the areas to which the prices apply.

• Refer to Price Lists by Labor Category included in this Catalog

1c. If the Contractor is proposing hourly rates, a description of all corresponding commercial job titles, experience, functional responsibility and education for those types of employees or subcontractors who will perform services shall be provided. If hourly rates are not applicable, indicate "Not applicable" for this item.

• Refer to Labor Category Information included in this Catalog

2. Maximum order: $1,000,000

3. Minimum order: $300

4. Geographic coverage (delivery area): Domestic only

5. Point(s) of production (city, county, and State or foreign country): Same as company address

6. Discount from list prices or statement of net price: Government net prices (discounts already deducted). See the following.

7. Quantity discounts: None Offered

8. Prompt payment terms: Net 30 days.

• Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions.

9. Foreign items (list items by country of origin): None

10a.Time of delivery: Specified on the Task Order

10b.Expedited Delivery. The Contractor will insert the sentence “Items available for expedited delivery are noted in this price list.” under this heading. The Contractor may use a symbol of its choosing to highlight items in its price lists that have expedited delivery: Contact Contractor

10c. Overnight and 2-day delivery. The Contractor will indicate whether overnight and 2-day delivery are available. Also, the Contractor will indicate that the schedule customer may contact the Contractor for rates for overnight and 2-day delivery: Contact Contractor

10d. Urgent Requirements. The Contractor will note in its price list the “Urgent Requirements” clause of its contract and advise agencies that they can also contact the Contractor’s representative to effect a faster delivery: Contact Contractor

11. F.o.b. point(s): Destination

12a. Ordering address:

University of Massachusetts

100 Venture Way, Suite 9 Hadley, MA 01035 Telephone: (413) 545-0001 FAX Number: (413) 545-3420

12b. Ordering Procedures: For supplies and services the ordering procedures, information on Blanket

Purchase Agreements (BPA’s) are found in Federal Acquisition Regulations (FAR0 8.405-3

13. Payment address:

University of Massachusetts 100 Venture Way, 3rd Floor, Suite 9 Hadley, MA 01035 Telephone: (413) 545-0001 FAX Number: (413) 545-3420

14. Warranty provision: Contractor’s standard commercial warranty

15. Export packing charges, if applicable: N/A

16. Terms and conditions of rental, maintenance, and repair (if applicable): N/A

17. Terms and conditions of installation (if applicable): N/A

18a.Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices (if applicable): N/A

18b.Terms and conditions for any other services (if applicable): N/A

19. List of service and distribution points (if applicable): N/A

20. List of participating dealers (if applicable): N/A

21. Preventive maintenance (if applicable): N/A

22. Environmental attributes, e.g., recycled content, energy efficiency, and/or reduced pollutants:

N/A 22b. If applicable, indicate that Section 508 compliance information is available on Electronic and Information Technology (EIT) supplies and services and show where full details can be found (e.g. contractor’s website or other location.) The EIT standards can be found at:

www.Section508.gov/.

N/A

23. Unique Entity Identifier (UEI) Number: 01-0761851

24. Notification regarding registration in System for Award Management (SAM) database:

Maintains current registration

University of Massachusetts Donahue Institute

Approved Federal Labor Rates

(Updated March, 2012)

SINs 541611, 611430, 611512, OLM

Labor Category Offered Government Hourly Rate

Government Daily Rate

University Consultant I $ 356.67 $ 2,853.35 Senior Consultant V $ 304.10 $ 2,432.77 Senior Consultant IV $ 260.65 $ 2,085.53 Senior Consultant III $ 217.21 $ 1,737.69 Senior Consultant II $ 173.77 $ 1,390.15 Senior Consultant I $ 130.33 $ 1,042.62 Consultant V $ 115.52 $ 924.14 Consultant IV $ 102.18 $ 817.47 Consultant III $ 88.86 $ 710.87 Consultant II $ 75.53 $ 604.20 Consultant I $ 62.20 $ 497.61

SINs 541611, 611430, 611512, OLM

Course Length Government

Rate Single-day courses 6 hours $ 3,136.00

UMass Donahue Institute GSA Labor Category Descriptions

Labor Category

Description

University Consultant I

Description: Serves in advisory capacity providing technical assistance, content expertise, feedback and input during key phases of a project

Education: Doctorate

Experience: Professor, author, and/or speaker with strong reputation for specialized expertise. Recognized for his/her performance in field of expertise with a minimum of five years experience

Senior Consultant V

Description: Content/methodology expert contributing in a substantive way to implementation of the project (e.g., designing the methodology, designing/customizing/conducting high-end training or facilitation in a specialized content area.)

Education: Doctorate

Experience: Outside consultant or faculty member with specialized expertise (content or methodology) and 15 years experience

Senior Consultant IV

Description: Content/methodology expert contributing in substantive way to implementation of the project (e.g., designing the methodology, designing/customizing/conducting high-end training in a specialized content area.)

Education: Doctorate

Experience: Outside consultant or faculty member with specialized expertise (content or methodology) and 10 years of experience.

Substitution: Master’s Degree with 13 years of relevant experience

Senior Consultant III

Description: Principle Investigator with content and/or methodological expertise crucial to successful completion of the project. May serve as driving force behind project effort. May provide project management on complex projects.

Education: Doctorate

Experience: Senior level manager with 7 years experience managing large/complex organizations and/or implementing large-scale projects and producing significant deliverables.

Substitution: Master’s Degree with 10 years of relevant experience

Senior Consultant II

Description: Executive level manager with experience/ability to extract required expertise and knowledge from project personnel (e.g. University Consultants) in order to facilitate successful completion of complex project activities. May provide project management on complex project or management oversight on smaller or less complex project.

Education: Doctorate

Experience: Senior level manager with 7 years experience managing large/complex organizations and/or implementing large-scale projects and producing significant deliverables

Substitution: Master’s Degree with 10 years of relevant experience

Senior Consultant I

Description: Upper-level manager with experience/ability to extract required expertise and knowledge from project personnel (e.g. University Consultants) in order to facilitate successful completion of complex project activities. May provide project management on complex project, or management oversight on smaller or less complex project.

Education: Masters Degree

Experience: Senior Manager with 5 years management experience

Consultant V

Description: Experienced Project Manager responsible for managing day-to-day project activities and contributing in a substantive way to implementation of project. Little/no management oversight required.

Education: Masters Degree

Experience: 10 years experience as Project Manager. Project-specific content/methodology expertise

Consultant IV

Description: Project Manager responsible for conducting day-to-day project activities with moderate level of oversight provided by a Senior Manager.

Education: Masters Degree

Experience: 5 years experience as Project Manager

Consultant III

Description: Professional staff person charged with performing specific project tasks such as collecting/analyzing data, preparing reports, facilitating/coordinating training, etc. Requires little/no supervision or guidance.

Education: Master’s Degree

Experience: Experienced researcher or training facilitator with 5 years experience.

Substitution: Bachelor’s Degree and 8 years of relevant experience

Consultant II

Description: Professional staff person serving in support capacity collecting/analyzing data, coordinating/conducting training, etc. Able to achieve project goals with little supervision or guidance.

Education: Master’s Degree

Experience: Professional staff member with 5 years experience.

Substitution: Bachelor’s Degree and 8 years of relevant experience

Consultant I

Description: Professional staff person serving in a supervised support capacity: collecting/analyzing data, preparing reports, facilitating/coordinating training, etc.

Education: Bachelor’s Degree

Experience: Professional staff member with relevant experience and/or background and demonstrated work abilities, and at least 1 year of relevant experience

UMass Donahue Institute SIN 611430 Awarded Training Courses

Leadership/Management

Leadership Skills: This course explores how organizational change effects one’s role as a leader.

Participants will learn the predictable phases of change and how to manage them. They will be able to identify and practice the four high-leverage roles necessary for effective leadership, and will develop a clear set of priorities for their own role as a leader. Participants will learn how to become agents of positive change. They will develop an action plan for achieving their organization’s vision, championing continuous improvement, building business partnerships, and facilitating learning.

Performance Coaching: This course provides participants with an understanding of the performance coaching concept. Participants will engage in activities that help them to identify their preferred coaching style. They will receive an overview of a range of preferred coaching styles along with the strengths and challenges associated with each. Participants will be able to describe the four-fold model for assessing how a staff person is performing and how to respond effectively as a performance coach.

Fundamentals of Program and Project Management: This course provides participants with an overview of the program/project management process. Participants will gain an understanding of all aspects of program and project management including program development, budget development, analyzing staff skill requirements, hiring, staffing, identifying success measures, and evaluation. Participants will use current workplace programs/projects as examples.

Time Management: This class helps participants gain control of their time. Participants will analyze how they presently use their work time and they will use this information to create a “baseline” for time utilization. Participants will identify their priorities and assess the degree to which those priorities are reflected in the way they currently use their time. They will learn strategies for bringing their priorities and their time utilization patterns into alignment. They will develop strategies for freeing up time in their baseline schedule through better organization and more efficient use of work hours. They will learn to use classic time savers such as priority planning, time management, and effective use of phone, voice mail and e-mail. Participants will learn how to overcome common time waters such as procrastination, lack of focus or objectives, interruptions, and poor use of delegation.

Managing Change and Innovation: This course provides participants with an understanding of the Open Systems Model and its impact on planned change. Participants will gain an increased understanding of the four stages of change and transition, and the dynamics that occur when organization-wide change is introduced. They will be able to recognize and enhance the five characteristics of resilience during change.

Managing in the Public Sector: This course teaches participants strategies for effective management in the public sector. Participants will be able to identify the benefits and challenges of different managerial styles. They will be able to recognize the characteristics of effective management and leadership. They will learn when and how to apply various leadership skills to specific problem-solving situations.

Hiring and Retention Strategies for the Public Sector Employer: This course provides participants with an overview of the entire hiring process including solicitation, applications, interviews, screening, checking and giving references, constructing job offer letters and developing written employment contracts.

Participants will become familiar with issues related to medical and drug testing. They will learn about employer responsibilities including privacy, records maintenance, and compensation. They will develop strategies for maintaining an effective employment relationship including assignment of responsibilities, terms and conditions, promotions, discipline, discharge, and the employment litigation process.

Planning and Decision Making: This class provides participants with an understanding of the tools and characteristics of an effective planning and decision-making processes. Upon completion of the Planning and Decision Making course, participants will be familiar with the different styles of decision making.

They will be able to identify the strengths and challenges of organizational dynamics as they influence internal planning, and they will recognize the importance of seeking “buy-in” from key constituents prior to implementing goals and plans. Participants will understand the role of decision making as an integral step during every phase of the larger planning process. Each participant will develop a personal vision statement and related action plan focused on his or her own workplace initiative/situation.

Legal Issues

Sexual Harassment Awareness and Prevention: This course provides participants with an understanding of how the law defines sexual harassment. Participants will have an opportunity to develop their own practical definition of sexual harassment, and to develop strategies for implementing best practices once they return to their workplace. They will learn the importance of maintaining a respectful workplace as a tool for minimizing liability. They will gain an understanding of the internal complaint process and learn the do’s and don’ts of supervising after a complaint has been filed.

Supervising Employees Fairly and Legally: This course provides participants with an overview of the substantive and procedural rights of employees in the workplace. Participants will understand the legitimate business concerns related to employee performance problems. They will learn how they, as public sector managers, should address performance problems and misconduct in a way that balances employee rights and organizational needs. They will get a clear understanding of their responsibility as supervisor for addressing and documenting performance problems in a timely, effective way, and of the resources that are available to them.

Investigating the Employee Complaint: This course provides an overview of the various types of employment complaints, how to prevent them, how to document them, how to respond when they occur, and how to avoid liability. Participants will gain a clear understanding of the rights of the accused before, during, and following the investigation as well as the responsibilities of the supervisor. They will learn how to conduct an investigation and when it is important to seek an external investigator. They will learn strategies for ensuring privacy of the complainant, accused, and witnesses. They will learn how to analyze data collected during an investigation to make a fair and legal decision about how to proceed. The course will provide participants with tips for dealing with an investigation in which “no one is talking” or emotionally charged issues are involved.

Keeping Employees out of “Cyber-Trouble”: Internet Policies and Procedures: This course provides participants with the tools that they need to measure performance loss from personal Internet use by employees. Participants will learn how to create effective written “cyber-policies”, how to communicate those policies to employees, enforce them, and monitor employee use of the Internet without invading privacy. The course also provides strategies for protecting against employees’ disseminating e-mails with offensive content.

The Foundations of the Family and Medical Leave Act and Americans with Disabilities Act: This course provides participants with a clear understanding of the Family and Medical Leave Act (FMLA) and Americans with Disabilities Act (ADA). Participants will learn about the types of FMLA leave and how they compare. They will become familiar with restrictions on duration of FMLA leave, notice and certification, and about the importance of maintaining accurate records in order to circumvent employer pitfalls. The course provides an overview of ADA coverage requirements under the law. Participants will learn the legal definition of “reasonable accommodation” and “essential function”. They will develop an understanding of the medical examination requirements associated ADA accommodations and will understand what types of information an employer may seek. The class will provide an overview of legal process issues including claims adjudication and remedies as well as tips for avoiding liability/litigation.

The course will provide tips for looking beyond disabilities to select the best-qualified job candidate.

Managing a Diverse Workforce: Participants will learn about the complexities and legalities of managing a diverse workforce. They will become more effective at identifying and resolving issues of workplace discrimination in hiring, promotion, and every-day office activities. They will understand the negative impact of language and behaviors that perpetuate societal “isms” and stereotypes, and will develop strategies for intervening when they observe others engaging in inappropriate activities.

Communication

Business Writing: This class teaches participants how to write using grammatically correct, correctly punctuated sentences and paragraphs. Participants will learn how to avoid common errors like sentence fragments, comma splices, and run-on sentences. They will learn to identify and utilize the four different types of sentences. This course also provides pointers on how to select the right choice of words for maximum impact.

Interpersonal Communication Skills: This class uses the Myers-Briggs Indicator as a tool for identifying participant personality types and preferred modes of communication. Participants will learn to understand and appreciate differences in personality, and to communicate more effectively with individuals whose personality profile differs from their own. Participants will learn how to assess and overcome barriers to effective communication. They will learn how to read non-verbal cues (body language), and gain a better understanding of how to use non-verbal communication to enhance the impact of their words. The class also provides participants with techniques for becoming a better listener.

Enhancing Cultural Competency: This course provides an overview of how cultural differences influence communication and business behavior. Participants will learn about different worldviews and how those views create a filter through which actions and words are interpreted. Participants will understand the importance of learning as much as they can about the cultural nuances of those with whom they do business, and will come away from the class with a clear strategy for enhancing their understanding of other cultures.

Planning & Conducting Effective Meetings: This course provides an overview of the fundamentals of planning and conducting effective meetings. Participants will learn the six essential ingredients that are necessary for an effective meeting to occur. They will learn the elements of a good agenda. They will learn about the range of decision-making styles and strategies for facilitating a meeting that involves individuals with different styles. Participants will have an opportunity to learn and practice an array of effective group decision-making tools.

Group Dynamics

Team Development: This class provides an overview of each of the four stages of the team development process and concrete strategies for facilitating the progression of a team to its next stage of development.

Participants will learn how to differentiate between workplace teams and teamwork, and will develop an understanding of when formal teams are necessary. Participants will experiment with several team decision-making tools. Each participant will develop a personal action plan that focuses on his or her own workplace situation.

Dealing with Difficult People: This class helps participants to identify, define and understand the characteristics of a difficult co-worker, customer, boss or subordinate. Participants will explore the dynamics of difficult situations and learn techniques for calculating and minimizing the damage a difficult person can cause. Participants will learn how to create a safer work environment by responding constructively and communicating effectively with difficult people and situations.

Conflict Resolution: This course provides an overview of effective conflict resolution strategies.

Participants will recognize the cost of conflict and the benefits of conflict management. They will gain an understanding of the emotional dynamics that lead to conflict. Participants will learn and have the opportunity to practice the communication skills necessary to overcome conflict and encourage collaboration in the workplace. They will be able to identify the five conflict management strategies, recognize the new thinking model that fosters resolution, and recognize the benefits of conflict resolution, the seven steps of the new paradigm of conflict management. Each participant will develop an action plan to implement the new resolution model in his/her place of employment.

Understanding Workplace Stress: This class helps participants define stress, identify individual stressors (causes), and assess their current individual stress level. Participants will learn about the dynamics of workplace stress. They will learn strategies for coping with stress such as goal setting, gaining a balanced perspective, relaxation, better organization, action planning, appropriate use of humor, and asking for short-term assistance. Each participant will develop a personal action plan for implementation upon return to his/her place of employment.

Strategies for Customer Responsiveness: This class teaches participants why quality customer service is important. Participants will learn how to use customer research as a tool for getting to know their customers. They will learn how to integrate customer responsiveness into strategic planning by defining objectives, assessing current resources, understanding obstacles, partnering with key stakeholders, and carrying out a strategy despite internal resistance.

A one-day course is defined as 6 hours.

The minimum and maximum numbers of participants are 20 and 30, respectively.

Service Contract Labor Standards (SCLS)

The Service Contract Labor Standards (SCLS) is applicable to this contract as it applies to the entire Multiple Award Schedule and all services provided. While no specific labor categories have been identified as being subject to SCLS due to exemptions for professional employees (FAR 22.1101, 22.1102 and 29 CFR 541.300), this contract still maintains the provisions and protections for SCLS eligible labor categories. If and / or when the Contractor adds SCLS labor categories / employees to the contract through the modification process, the Contractor must inform the Contracting Officer and establish a SCLS matrix identifying the GSA labor category titles, the occupational code, SCLS labor category titles and the applicable WD number. Failure to do so may result in cancellation of the contract.

Approved Federal Labor Rates