MAS - American Society For Quality, Inc. - GS02F0126S

GENERAL SERVICES ADMINISTRATION

Federal Supply Service

Authorized Federal Supply Schedule Price List

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order are available through GSA Advantage!®, a menu-driven database system. The INTERNET address GSA Advantage!® is: GSAAdvantage.gov.

Multiple Award Schedule

FSC Group: Professional Services - Professional and Management Development Training FSC Class:

Contract number: GS-02F-0126S

For more information on ordering from Federal Supply Schedules go to the GSA Schedules page at GSA.gov.

Contract period: April 7, 2011 – April 6, 2026

American Society for Quality, Inc. dba ASQ 600 N. Plankinton Ave.

Milwaukee, WI 53203 Ph#: 414-272-8575 Fax: 414-765-8671

Contractor’s internet address/web site where schedule information can be found: https://asq.org/

Contract administration source Molly Kern – Government Acct Manager

Business size: Large, Not for Profit Business

Price list current as of Modification #PA-0062 effective November 18, 2024 Prices Shown Herein are Net (discount deducted)

CUSTOMER INFORMATION

1a. Table of awarded special item number(s) with appropriate cross-reference to item descriptions and awarded price(s).

1b. Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract. This price is the Government price based on a unit of one, exclusive of any quantity/dollar volume, prompt payment, or any other concession affecting price. Those contracts that have unit prices based on the geographic location of the customer, should show the range of the lowest price, and cite the areas to which the prices apply. See Pages 44-49

1c. If the Contractor is proposing hourly rates, a description of all corresponding commercial job titles, experience, functional responsibility and education for those types of employees or subcontractors who will perform services shall be provided. Not Applicable

2. Maximum order:

3. Minimum order: 1 Unit

4. Geographic coverage (delivery area). Domestic

5. Point(s) of production (city, county, and State or foreign country). Same as Company Address

6. Discount from list prices or statement of net price. Government Net Prices (discounts already deducted.)

7. Quantity discounts.

8. Prompt payment terms. Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions. Net 30 days

9. Foreign items (list items by country of origin). Not Applicable

10a. Time of delivery. (Contractor insert number of days.) To Be Determined at the Task Order level

10b. Expedited Delivery. Items available for expedited delivery are noted in this price list. To Be Determined at the Task Order level

10c. Overnight and 2-day delivery. To Be Determined at the Task Order level

10d. Urgent Requirements. To Be Determined at the Task Order level

11. F.O.B. point(s). Destination - Public Courses will be offered at designated Time/Locations. E-Learning will be online or CD based On-Site Training will be offered at customer’s preferred CONUS location.

12a. Ordering address(es). Same as Business Address

12b. Ordering procedures: For supplies and services, the ordering procedures, information on Blanket Purchase Agreements (BPA’s) are found in Federal Acquisition Regulation (FAR) 8.405-3.

13. Payment address(es).

ASQ

P.O. Box 555 Milwaukee, WI 53201-0555

14. Warranty provision. Standard Commercial Warranty Terms & Conditions

15. Export packing charges, if applicable. Not Applicable

16. Terms and conditions of rental, maintenance, and repair (if applicable). Not Applicable

17. Terms and conditions of installation (if applicable). Not Applicable

18a. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices (if applicable). Not Applicable

18b. Terms and conditions for any other services (if applicable). Not Applicable

19. List of service and distribution points (if applicable). Not Applicable

20. List of participating dealers (if applicable). Not Applicable

21. Preventive maintenance (if applicable). Not Applicable

22a. Special attributes such as environmental attributes (e.g., recycled content, energy efficiency, and/or reduced pollutants). Not Applicable

22b. If applicable, indicate that Section 508 compliance information is available on Electronic and Information Technology (EIT) supplies and services and show where full details can be found (e.g. contractor’s website or other location.) The EIT standards can be found at: www.Section508.gov/.

Not Applicable

23. Unique Entity Identifier (UEI) number. ZPWMJFNJYB39

24. Notification regarding registration in System for Award Management (SAM) database. Contractor registered and active in SAM

Corporate Overview

ASQ Service:

Founded in 1946, ASQ is a global community of experts and the leading authority on quality in all fields, organizations, and industries.

· As a non-profit professional association, ASQ advances the professional development, credentials, knowledge and information services, membership community, and advocacy on behalf of its more than 85,000 members worldwide.

· As champion of the quality movement, ASQ members are driven by a sense of responsibility to enrich their lives, to improve their workplaces and communities, and to make the world a better place by applying quality tools, techniques, and systems.

ASQ provides an extensive program of professional development training and certification in the area of quality and continuous improvement processes. ASQ has over 85,000 individual and organizational members worldwide and offers a highly regarded series of certification programs. The areas of expertise addressed by the ASQ Bodies of Knowledge include, but or not limited to; quality management, including ISO 9001:2008, ISO 14000, AS 9100, TS 16949:2002, ISO 13485, Malcolm Baldrige National Quality Award, and ISO 10011, quality auditing, quality engineering, reliability engineering, quality technician, calibration technician, mechanical inspector, quality measurement, statistics, supplier quality, service quality, software quality, and Six Sigma. Additionally, ASQ addresses lean, Kaizen, customer satisfaction and service, and has substantial expertise and resource in the area of team facilitation and team building and project management.

GSA Offerings:

ASQ is offering instructor-led and Internet based training to government clients through the GSA under ASQ Training Services are delivered by one of four major modalities:

1. Virtual Courses (Web-based Instructor-led)

2. E Learning

3. Public Courses

4. On Site (customer site).

5. Blended (Combined web-based and instructor led format)

VIRTUAL COURSES DESCRIPTIONS

Consultant's Boot Camp Understand the skills and talents required to be a successful consultant. This course, taught by a seasoned consultant, helps you accelerate your learning curve. You’ll learn five key issues every consultant must understand and share insights online with course attendees.

There are realities to consulting that aren’t always apparent—until you’re in the middle of them. You’ll get an overview of the benefits and challenges of consulting to accelerate your success and help you avoid pitfalls and problems. You’ll also have an opportunity to ask questions and hear from a seasoned quality consultant.

Integrated Quality Management Anyone responsible for implementing and integrating quality management practices in an organization.

Quality management just makes sense. You need to know how to make it a part of your organization. In this course, you'll review advanced quality management principles, best practice techniques, tools and skills. You'll find these concepts useful in a wide range of businesses and organizations including manufacturing, service, government, education, and healthcare. The course uses adult learning principles including Discovery Learning techniques, small group work, self-assessments, articles and mini-case study reviews. You will create a list of key areas for improvement and develop a draft action plan that you can finalize back on the job.

This two-day virtual course provides you with a comprehensive review and working knowledge of key concepts and practices included in the following:

ASQ's Certified Manager of Quality/Organizational Excellence Body of Knowledge ASQ's Certified Quality Improvement Associate Body of Knowledge The Malcolm Baldrige National Quality Award Performance Excellence Criteria

Lean for Service Want to reduce waste and streamline operations? This course provides you with tools to survive the demand for higher quality, faster production time, and lower prices. You’ll understand how to apply lean to the special challenges of the service industry.

Lean thinking is a philosophy and a powerful set of tools designed to eliminate waste from processes. It focuses on what adds value in processes from a customer's perspective. While its roots are in manufacturing, this workshop covers how to apply it to services and administrative functions. Lean thinking provides fast and dramatic results. If you are looking for a foundation for TQM or an approach that builds on TQM and past improvement techniques, lean thinking can introduce fresh and innovative ways to improve processes.

Lean Kaizen: A Simplified Approach to Process Improvement Lean is a methodology that eliminates waste and boosts efficiency. Kaizen means continuous improvement. This course merges both philosophies. Lean Kaizen helps you get rid of waste and continuously implement best practices.

Are you looking for the best way to improve your cycle time, minimize customer response time, and reduce unnecessary waste? Do you want to maximize your operational efficiencies to save money and precious resources? Then it’s time to introduce Lean Kaizen to your organization. Lean is a renowned methodology that eliminates all categories of waste to help maximize efficiencies. Kaizen means continuous improvement.

Together, Lean Kaizen is a proven approach to continuously implement much-needed change and get rid of unnecessary waste. Apply the proven Lean Kaizen strategy within the scope of a larger lean enterprise journey. Learn how the role of change management is important throughout the lean transformation. Learn the steps to perform a Kaizen event through a blend of lecture, discussion, class exercises, and report-back sessions.

Measuring Process and Organizational Performance Want to improve the performance of your company? This course provides you with the metrics and tools to help you analyze and measure your processes. A balance of lecture, discussion, practice, and case studies allows you to gain insights into your own situation.

This two-day course presents a process for selecting what to measure and specifying the “what” and “how” to create the appropriate metric for your organization and/or processes. This culminates with how to review, report, and act upon these metrics.

Process Validation for Medical Device Quality managers, quality engineers and quality technicians involved in the development and manufacturing of medical devices; Professionals directly involved in meeting the FDA's quality system requirements.

Medical device manufacturers need to perform process validation(s). The reasons are two-old: satisfy FDA requirements (although, that alone would be a sufficient reason), and ensure BUSINESS SUCCESS! Attend and learn the principles and application of successful process validation. Whether you are new to process validation or want to refine and improve your existing program-you will benefit from this informative, practical seminar. You will learn how the current FDA regulations, interpretations and guidelines affect you and how to develop a validation program consistent with compliance and business success.

Quality Fundamentals for Service Build basic quality awareness and competency in your service organization. This essential course sets a foundation on which you can build more advanced quality methods and tools. Increase your knowledge and understanding of how to use quality practices and principles in service operations. This course is a half-day live, instructor-led, interactive virtual course.

MORE RESOURCES! Take and receive the accompanying e-book The Quality Toolbox after the course.

Risk Management for Medical Device Designed for engineers, technicians, and professionals focusing on product risk, this course teaches you the common risk-management methods used in product design. It also focuses on recently enacted standards specifically related to medical device risk management. Using case studies and interaction, you will practice identifying potential product hazards, FMEA, hazard and fault tree analysis, and all the critical skills needed to create a risk management process.

This course illustrates commonly used risk-identification and risk-reducing methods. It shares practical applications implementing several of the recently enacted standards relevant and applicable to medical device risk management, and to most other industries. Through examples, the instructor explains how to identify product and process hazards, evaluate the hazards for possible level of risk, and ways to creatively brainstorm on mitigating the risk.

Six Sigma Black Belt Certification Preparation Those seeking to refresh their knowledge of the topics/subtopics in the Black Belt Body of Knowledge

Prepare for ASQ's Six Sigma Black Belt (SSBB) certification exam by reviewing the topics and subtopics in the SSBB Body of Knowledge in this four-day, instructor-led virtual course. The course reinforces concepts through instructor facilitation, group discussions, and exercises. You'll get exam-taking tips and answer practice questions similar to the ones that appear on the exam. The course has nine modules based on the nine areas from ASQ's Six Sigma Black Belt Body of Knowledge: 1. Enterprise-Wide Deployment2.

Organizational Process Management and Measures3. Team Management4. Define5. Measure6. Analyze7. Improve8. Control9. Design for Six Sigma (DFSS) Frameworks and Methodologies Taking this course does not constitute, nor imply, the successful passing of the ASQ Certified Six Sigma Black Belt exam. If you plan to take the examination, please verify that you meet the requirements by visiting:http://www.asq.org/certification/six-sigma/right-for-you.

Six Sigma Green Belt Certification Preparation Learners who want to gain an understanding of Six Sigma at a Green Belt level.

Prepare for ASQ's Certified Six Sigma Green Belt exam and gain a better understanding of Six Sigma at the Green Belt level. This four-day, instructor-led, virtual course aligns with the ASQ Six Sigma Green Belt Body of Knowledge. It is developed by ASQ subject-matter experts and is divided into the following five modules, each with its own outline and objectives:

1. Six Sigma and the Organization

2. Define

3. Measure

4. Analyze

5. Improve and Control

*Please note: Participants will need a high-speed, hand-held electronic calculator (such as TI-30Xa) for the course.

The module objectives align with the certification body of knowledge. This will prepare you for the certification exam. The course does not constitute, nor imply, the successful passing of the ASQ Certified Six Sigma Green Belt exam.

Systematic Problem Solving for Sustained Improvements with Quality Tools-Virtual Management and new hires within any organization using continuous improvement and corrective-action.

Are you prepared to be a part of continuous improvement (CI) in your organization? All CI programs, many standards, and accreditation bodies require a corrective action/improvement process. This one-day program focuses on the concepts, quality tools, and processes you need to succeed! Topics include teamwork, consensus-building, on-the-job application, and fact-based, problem solving processes and tools.

Certified Manager of Quality/Organizational Excellence Certification Preparation

"The Certified Manager of Quality/Organizational Excellence certification preparation course is presented in a way that reinforces current knowledge, re-introduces applications that may not be used every day, explains the rationale for use, and highlights multiple-choice sample questions. Also, students will receive course materials and an eBook of the Certified Manager of Quality/Organizational Excellence Handbook: Fourth Edition.

Note: This course is a refresher and, due to time limitations, is not intended to cover all the components of the Body of Knowledge in great depth. Taking this course does not constitute, nor imply, the successful passing of the ASQ Certified Manager of Quality/Organizational Excellence examination. ASQ also offers this training course in a face-to-face setting, and on-site training is available for groups of five or more, offering convenience, cost-savings and even course customization when you bring our premier instructors to your organization. This ASQ course provides online access to the digital course content for 365 days, beginning five days before the first day of your course. Extensions and/or refunds cannot be issued if the digital course content has been accessed. Latest versions of Google Chrome or Microsoft Edge are recommended―Internet Explorer is not supported."

Certified Six Sigma Green Belt Certification Preparation

"This virtual course follows the Certified Six Sigma Green Belt (CSSGB) Body of Knowledge (BoK). Using real-world examples and activities the course is designed to help you prepare for the ASQ CSSGB certification exam.

Exam-style, multiple choice questions are included for discussion in class and will give you ample practice in checking your understanding of content. As an additional resource, The Certified Six Sigma Green Belt Handbook, Second Edition (E-Book) is provided with the course. Note: This course does not teach, but rather reviews concepts in the CSSGB BoK. Completion of this course is in no way a guarantee of a passing score on the ASQ CSSGB exam. ASQ also offers this training course in a face-to-face setting, and on-site training is available for groups of five or more, offering convenience, cost-savings and even course customization when you bring our premier instructors to your organization. This ASQ course provides online access to the digital course content for 365 days, beginning five days before the first day of your course. Extensions and/or refunds cannot be issued if the digital course content has been accessed. Latest versions of Google Chrome or Microsoft Edge are recommended―Internet Explorer is not supported."

Certified Supplier Quality Professional Certification Preparation

"Review the seven main domains of the Certified Supplier Quality Professional (CSQP) Body of Knowledge (BoK) in this certification preparation course. Learn from highly experienced instructors through real world examples and case studies of the development and operation of quality control systems, application and analysis of testing and inspection procedures, the ability to use metrology and statistical methods to diagnose and correct improper quality control practices, an understanding of human factors and motivation, familiarity with quality cost concepts and techniques, and the knowledge and ability to develop and administer management information systems and to audit quality systems for deficiency identification and correction. As part of the course, you will receive an electronic copy of The CSQP Handbook and access to the digital course content.

ASQ also offers this training course in a face-to-face setting, and on-site training is available for groups of five or more, offering convenience, cost-savings and even course customization when you bring our premier instructors to your organization. ASQ courses provide online access to the digital course content for 365 days, beginning five days before the first day of your course. Extensions and/or refunds cannot be issued if the digital course content has been accessed. Latest versions of Google Chrome or Microsoft Edge are recommended―Internet Explorer is not supported."

Certified Quality Auditor Certification Preparation

"This course is based on the ASQ Quality Auditor Body of Knowledge. By teaching you to prepare, perform, report, and follow up audit results, the course prepares you to take the ASQ Certified Quality Auditor (CQA) exam.

The Certified Quality Auditor Refresher training, developed and delivered by the ASQ Audit Division, is a seven-session, virtual course designed and taught to help experienced auditors become better prepared for the CQA exam. It is not for beginners. The course is based on ASQ's CQA Body of Knowledge. Students will receive access to the digital course content and an eBook of the ASQ Auditing Handbook, Fourth Edition. Taking this course does not constitute, nor imply, the successful passing of the Certified Quality Auditor exam. This ASQ course provides online access to the digital course content for 365 days, beginning five days before the first day of your course. Extensions and/or refunds cannot be issued if the digital course content has been accessed. Latest versions of Google Chrome or Microsoft Edge are recommended―Internet Explorer is not supported."

ISO 9001:2015 Certified Lead Auditor

Prepare yourself for real-life ISO 9001:2015 auditing situations and learn how to manage the complete audit process. This course is Exemplar Global-certified. Understand the requirements of ISO 9001:2015 to be able to conduct a successful audit. The course includes hands-on workshops to prepare you for real-life auditing situations. You’ll learn to manage the audit process and complete reporting in a collaborative and engaging environment. This virtual, instructor-led course is comprised of three successive components delivered in convenient, 4-hour sessions spread over 2 weeks. • Foundations: Four sessions in week 1, • Certified Internal Auditor – Management Systems Auditing: Two sessions in week 2, • Certified Lead Auditor – Leading Management Systems Audit Teams: Two sessions in week 2, Important: Once enrolled, please note that you will see an icon representing each component in ASQ’s learning platform. ASQ virtual courses provide electronic access to course materials for 90 days beginning five days before the first day of your course. Extensions and/or refunds cannot be issued if course materials have been accessed. Chrome and Edge browsers are recommended – Internet Explorer is not supported. Note: For the exam portion of the course, each attendee is required to have a computer with a webcam (smart phone can be used if computer webcam is not functional). Paper exams available with prior notice for onsite virtual courses only.

ISO 9001:2015 Certified Internal Auditor

Prepare yourself for real-life ISO 9001:2015 auditing situations and learn how to audit using the process approach. This course is Exemplar Global-certified. Understand the requirements of ISO 9001:2015 to be able to conduct a successful audit. The course includes hands-on workshops to prepare you for real-life auditing situations. You’ll learn how to audit using the process approach. This virtual, instructor-led course is comprised of two successive components delivered in convenient, 4-hour sessions spread over 2 weeks. • Foundations: Four sessions in week 1, • Certified Internal Auditor – Management Systems Auditing: Two sessions in week 2. Important: Once enrolled, please note that you will see an icon representing each component in ASQ’s learning platform. ASQ virtual courses provide electronic access to course materials for 90 days beginning five days before the first day of your course. Extensions and/or refunds cannot be issued if course materials have been accessed. Chrome and Edge browsers are recommended – Internet Explorer is not supported. Note: For the exam portion of the course, each attendee is required to have a computer with a webcam (smart phone can be used if computer webcam is not functional). Paper exams available with prior notice for onsite virtual courses only.

ISO 13485:2016 Certified Lead Auditor

Prepare yourself for real-life ISO 13485:2016 auditing situations and learn how to manage the complete audit process. This course is Exemplar Global-certified. Understand the requirements of ISO 13485:2016 to be able to conduct a successful audit. Learn how it compares to 21 CFR 820 and ISO 9001:2015. Conduct practical audit exercises to apply these requirements and manage the audit process in a collaborative and engaging environment. This virtual, instructor-led course is comprised of three successive components delivered in convenient, 4-hour sessions spread over 2 weeks. • Foundations: Four sessions in week 1, • Certified Internal Auditor – Management Systems Auditing: Two sessions in week 2, • Certified Lead Auditor – Leading Management Systems Audit Teams: Two sessions in week 2. Important: Once enrolled, please note that you will see an icon representing each component in ASQ’s learning platform. ASQ virtual courses provide electronic access to course materials for 90 days beginning five days before the first day of your course. Extensions and/or refunds cannot be issued if course materials have been accessed. Chrome and Edge browsers are recommended – Internet Explorer is not supported. Note: For the exam portion of the course, each attendee is required to have a computer with a webcam (smart phone can be used if computer webcam is not functional). Paper exams available with prior notice for onsite virtual courses only.

ISO 13485:2016 Certified Internal Auditor

"Prepare yourself for real-life ISO 13485:2016 auditing situations and learn how to audit using the process approach. This course is Exemplar Global-certified. Understand the requirements of ISO 13485:2016 to be able to conduct a successful audit. Learn how it compares to 21 CFR 820 and ISO 9001:2015. Conduct practical audit exercises to apply these requirements and audit using the process approach. This virtual, instructor-led course is comprised of two successive components delivered in convenient, 4-hour sessions spread over 2 weeks.

• Foundations: Four sessions in week 1, • Certified Internal Auditor – Management Systems Auditing: Two sessions in week 2. Important: Once enrolled, please note that you will see an icon representing each component in ASQ’s learning platform. ASQ virtual courses provide electronic access to course materials for 90 days beginning five days before the first day of your course. Extensions and/or refunds cannot be issued if course materials have been accessed. Chrome and Edge browsers are recommended – Internet Explorer is not supported. Note: For the exam portion of the course, each attendee is required to have a computer with a webcam (smart phone can be used if computer webcam is not functional). Paper exams available with prior notice for onsite virtual courses only."

Root Cause Analysis

"Don’t put a bandage on a problem; fix the issue permanently. Root cause is the fundamental, underlying reason for a problem. This course allows you to identify the cause of a problem, solve it, and prevent it from occurring again. This saves your organization time, money, and resources.

This course will enable participants to understand root cause analysis as a procedure for ascertaining and analyzing the causes of problems in an effort to determine what can be done to solve or prevent them. Consisting of lectures, practice, and role-playing, this course is designed to provide attendees with an in-depth understanding of how to analyze a system to identify the root causes of problems.

ASQ courses provide online access to the digital course content for 365 days, beginning five days before the first day of your course. Extensions and/or refunds cannot be issued if the digital course content has been accessed. Latest versions of Google Chrome or Microsoft Edge are recommended―Internet Explorer is not supported."

Lean Six Sigma Yellow Belt

"Whether you are just entering the Lean Six Sigma arena or are preparing for the Yellow Belt certification, put your best foot forward with this premier instructor-led training course from ASQ. These informative and engaging virtual sessions cover the entire Yellow Belt Body of Knowledge needed for taking the certification exam, as well as lean tools using the Define, Measure, Analyze, Improve and Control (DMAIC) methodology.

Lean Six Sigma Yellow belt is the first step into Lean Six Sigma training.

In this 4-session virtual course you will follow the DMAIC methodology (Define, Measure, Analyze, Improve and Control) while learning the tools necessary to perform at a Yellow Belt level on a project team.

This course is suited to those just entering the Lean Six Sigma arena as well as those preparing for Yellow Belt certification.

This course covers the entire Yellow Belt Body of Knowledge to the level of the certification exam.

ASQ courses provide online access to the digital course content for 365 days, beginning five days before the first day of your course. Extensions and/or refunds cannot be issued if the digital course content has been accessed. Latest versions of Google Chrome or Microsoft Edge are recommended―Internet Explorer is not supported."

AS9100:2016 Lead Auditor Training (REV D) (Probitas)

"Learn how to conduct audits in the aerospace industry and assess compliance with AS9100.

This course is certified by Probitas Authentication.

Learn how to conduct audits in the aerospace industry and assess compliance with AS9100 and how it compares to ISO 9001. Conduct practical audit exercises tailored to the aerospace industry in order to apply these requirements and manage the audit process.

This course is offered in cooperation with DEKRA (formerly AQS) , a Probitas Authentication Certified course provider and meets the training requirements for individual auditor certification.

This virtual, instructor-led course is delivered in convenient, 4-hour sessions spread over 2 weeks, including an exam on the final day.

ASQ virtual courses provide electronic access to course materials for 30 days beginning five days before the first day of your course. Extensions and/or refunds cannot be issued if course materials have been accessed. Chrome and Edge browsers are recommended – Internet Explorer is not supported.

Note: For the exam portion of the course, each attendee is required to have a computer with a webcam (smart phone can be used if computer webcam is not functional). Paper exams available with prior notice for onsite virtual courses only."

AS9100:2016 Internal Auditor Training (REV D) (Probitas)

"Get aerospace industry-specific auditing training. This course teaches you to develop, implement, and audit an internal quality system that meets the requirements of ISO 9001:2015 and AS9100D. The workshop-style format gives you hands-on experience so you’re ready for the requirements of your job.

This course is certified by Probitas Authentication.

Meet the training requirements for internal auditors for management systems through training in the principles and current interpretation of the requirements as related to AS9100D and the ISO 19011 audit guideline document. The course provides students with a uniform interpretation of the standard requirements related to auditing of aerospace management systems, and the examination evaluates participants as potential auditors. Learn critical knowledge for your staff and management and qualify additional staff to conduct internal audits. Offered in cooperation with DEKRA (formerly AQS) , an ANSI Accredited Program Certificate Issuer.

This virtual, instructor-led course is delivered in convenient, 4-hour sessions spread over 2 weeks.

ASQ virtual courses provide electronic access to course materials for 30 days beginning five days before the first day of your course. Extensions and/or refunds cannot be issued if course materials have been accessed. Chrome and Edge browsers are recommended – Internet Explorer is not supported.

Note: For the exam portion of the course, each attendee is required to have a computer with a webcam (smart phone can be used if computer webcam is not functional). Paper exams available with prior notice for onsite virtual courses only."

ASQ's Quality 101

"Quality tools enable you to accomplish change and manage improvement across your organization. This course teaches concepts like the seven basic quality tools to improve processes and increase your organization’s operational efficiency.

Quality is everyone’s responsibility. Meet organizational needs for quality knowledge and competency through ASQ’s Quality 101. Increase your expertise in the practices and principles of quality improvement, including PDCA, improvement teams, and various quality tools. Quality 101 can be used to prepare for the Quality Improvement Associate (CQIA) certification exam.

ASQ courses provide online access to the digital course content for 365 days, beginning five days before the first day of your course. Extensions and/or refunds cannot be issued if the digital course content has been accessed. Latest versions of Google Chrome or Microsoft Edge are recommended―Internet Explorer is not supported."

Lean Six Sigma Green Belt

"This course teaches you the DMAIC (define-measure-analyze-improve-control) methodology using examples from across industries. You will learn to define improvement projects, serve on Black Belt teams or lead Green Belt teams in process improvement projects to satisfy the voice of the customer and reduce variation.

This Green Belt training teaches and prepares individuals to implement the principles, practices, and techniques of Lean Six Sigma in a support capacity on a Black Belt project team. Green Belts are traditionally Lead process stakeholders and may also be assigned specific process-level improvement projects to conduct on their own—projects that normally do not require the statistical rigor demonstrated by a Black Belt. Participants may be learning alongside those who will be continuing to Black Belt training ensuring consistent learning between both belts. In the virtual setting there will be frequent breakouts sessions as well as some independent work outside of the virtual classroom. This course will use Minitab statistical software. Each participant is required to have their own current version of Minitab statistical software."

Lean Six Sigma Black Belt

"Get the benefits of lean and Six Sigma with this course. Encompassing the Six Sigma DMAIC methodology with integrated lean content, you will learn how to use both systems together for even better bottom-line results.

Lean Six Sigma Black Belt training will bring both Green and Black belt participants together ensuring consistent Green Belt level knowledge in the principles and practices of Lean and Six Sigma. Black Belt participants will return for a deeper dive into the Lean and Six Sigma methodologies and bring the participant to the level of Black Belt, able to lead project teams to achieve breakthrough business improvements for their organizations. The Lean Six Sigma methodology is a systematic application that can be applied in service-based, transactional, production-based, and healthcare environments and is focused on achieving significant business results and increased customer satisfaction. Lean Six Sigma Black Belt virtual training consists of multiple sessions spread over several months. In the virtual setting there will be frequent breakouts sessions as well as some independent work outside of the virtual classroom. This course will use Minitab statistical software. Each participant is required to have their own current version of Minitab statistical software."

Failure Mode and Effects Analysis (FMEA): A Hands-On Guide to the Fundamentals

"Reduce your company’s risk of costly mistakes. FMEA allows you to identify potential modes of failure before launching a new product design or process or modifying existing ones.

In this 2-day, hands-on course, you will learn how to address potential failures within a new or existing product or process design to reduce risk and improve quality.

During the morning of Day 1, we will begin by discussing the fundamentals of FMEA including its definition, when to use it and when not to use it, types of FMEA, basic steps of the process, and how to assemble and facilitate an FMEA team. During the afternoon, you will work individually and in small groups to review an everyday product design scenario and analyze/document possible failure chains using ASQ’s FMEA template. During the morning of Day 2, you will again work individually and in small groups to review and analyze a process scenario, giving you hands-on experience with both DFMEA and PFMEA in one unified learning experience.

In addition, the end of each training day is dedicated to an open workshop where you can practice your new FMEA skills on any unworked/in-process DFMEA and/or PFMEA from your industry or company.

On-site training is available for groups of five or more, offering convenience, cost-savings and even course customization when you bring our premier instructors to your organization."

Process Failure Mode and Effects Analysis (PFMEA)

"Gain a working knowledge of the FMEA tool as it applies to process design. Referencing ISO 9001:2015 risk-based thinking, this course demonstrates the basics of creating a Process FMEA—a critical step in assessing risk to the development of a process and the business.

In this 1-day, hands-on course, you will learn how to address potential failures within a new or existing process to reduce risk and improve quality.

During the morning, we will begin by discussing the fundamentals of FMEA including its definition, when to use it and when not to use it, types of FMEA, basic steps of the process, and how to assemble and facilitate an FMEA team. During the afternoon, you will work individually and in small groups to review an everyday process scenario and analyze/document possible failure chains using ASQ’s FMEA template. The last 1 ½ hours of the class are dedicated to an open workshop where you can practice your new FMEA skills on any unworked/in-process PFMEA from your industry or company.

On-site training is available for groups of five or more, offering convenience, cost-savings and even course customization when you bring our premier instructors to your organization."

E-LEARNING COURSE DESCRIPTIONS

Auditing Fundamentals I The course is designed to provide an understanding of the ASQ Quality Auditor 2004 Body of Knowledge (BOK) for preparing, performing, reporting, and following up audit results. The course is intended for those interested in learning auditing process fundamentals and as a review for those preparing to take the ASQ Certified Quality Auditor (CQA) exam. ISO 19011 audit standard changes that influence the CQA BOK are included as well as auditing process-based systems. The Auditing Fundamentals I course consists of series of lessons, illustrations, diagrams, examples, supplemental handout information, interactive exercises, and quizzes. There is a question bank of 130 questions. A desk reference that covers all lessons and the Quality WBT Glossary are included in the class as pdf files. The course covers Part II (audit process) of the ASQ Quality Auditor Body of Knowledge (BOK). You will have 90 days to access this course.

Auditing basics are discussed further in Auditing Fundamentals II and III.

Auditing (CQA) Fundamentals II Are you interested in conducting quality system or process audits? This course is for you!

The course contains auditing fundamental conventions, auditor conduct requirements, auditor competencies (skill and knowledge needs), audit program management, and business applications. It may be used for professional development, as a refresher or for preparing for the ASQ Certified Quality Auditor (CQA) examination based on the 2004 CQA Body of Knowledge (BOK). ISO 19011 audit standard changes that influence the CQA BOK are included as well as auditing process-based systems. The course covers CQA BOK Part I (auditing fundamentals), Part III (auditor competencies), and Part IV (audit program management and business applications) of the ASQ quality auditor 2004 Body of Knowledge. The course is intended for those interested in conducting quality system or process audits using any performance standard (ISO 9001, FDA GMPs, FAA, QS 9000 and so on). The class consists of a series of lessons, illustrations, diagrams, interactive exercises, quizzes, tests, and case study test questions. A desk reference that covers all lessons and the QualityWBT Glossary are included in the class as pdf files. The class has a bank of 157 multiple choice test questions and 30 case study questions that cover BOK topics. You will have 90 days to access this course.

Auditing basics are discussed further in the Auditing Fundamentals I and Auditing Fundamentals III course.

Auditing (CQA) Fundamentals III The course is intended for those interested in conducting quality system audits.

The course is designed to provide quality practitioners, managers, professionals, auditors and improvement team members with an understanding of basic quality tools and techniques. It may be used for professional development, as a refresher or for preparing for the ASQ Certified Quality Auditor (CQA) examination. The course covers Part V (Quality Tools and Techniques) of the CQA Body of Knowledge (BOK). The course is intended for those interested in conducting quality system audits using any performance standard (ISO 9001, FDA GMPs, FAA, QS 9000 and so on). The class consists of a series of lessons, illustrations, diagrams, interactive exercises, quizzes, tests, and a Problem Solving Team Case Study that students must review and be tested on to pass the class. A desk reference that covers all lessons and the QualityWBT Glossary are included in the class as pdf files. The class has a bank of 101 multiple choice test questions and 11 case study questions that cover BOK topics. You will have 365 days to access this course.

Certified Biomedical Auditor Question Bank Increase the effectiveness of your study for ASQ's Certified Biomedical Auditor (CBA) exam through access to hundreds of practice questions developed and based on the CBA Body of Knowledge (BOK)*. Use these questions to identify your strengths and weaknesses, so you know where to concentrate your studies.

Study by topic or simulate the exam experience with at least three completely unique sets of questions drawn from the CBA BOK. Take a different random practice exam as many times as you want during the 365-day access period.

*Please note that the questions in this product are not actual ASQ exam questions. Your performance on the practice exams is for study purposes only, and may or may not reflect performance on an actual certification exam.

Certified Calibration Technician Exam Prep Study the content you'll need to prepare for the ASQ Certified Calibration Technician exam. This Web-based course is developed from ASQ's CCT Body of Knowledge. The program includes content, terminology, concepts, graphics, formulas, real-world examples, and hundreds of practice test questions from subject matter experts throughout the calibration industry.

Certified Calibration Technician Question Bank Increase the effectiveness of your study for ASQ's Certified Calibration Technician (CCT) exam through access to hundreds of practice questions developed and based on the CCT Body of Knowledge (BOK)*. Use these questions to identify your strengths and weaknesses, so you know where to concentrate your studies.

Study by topic or simulate the exam experience with at least three completely unique sets of questions drawn from the CCT BOK. Take a different random practice exam as many times as you want during the 365-day access period.

*Please note that the questions in this product are not actual ASQ exam questions. Your performance on the practice exams is for study purposes only, and may or may not reflect performance on an actual certification exam.

Certified Manager of Quality/Organizational Excellence Certification Preparation This self-paced course helps you understand the CMQ/OE Body of Knowledge and prepare for the material on the test. The format provides the flexibility and convenience of working on course materials online.

Study at your own pace with the content you'll need to prepare for the Certified Manager of Quality/Organizational Excellence (CMQ/OE) exam. The program includes a pre-test, tests on each module, 450 multiple-choice practice questions, constructed response essay questions, e-flashcards, and a post-test exam. It also includes seven print modules that cover the seven main domains in the CMQ/OE Body of Knowledge. These are in addition to the online testing and review activities, and are perfect reference materials that you can take with you into the CMQ/OE exam.

Certified Manager of Quality/Organizational Excellence Question Bank Increase the effectiveness of your study for ASQ's Certified Manager of Quality/Organization Excellence (CMQ/OE) exam through access to hundreds of practice questions developed and based on the CMQ/OE Body of Knowledge (BOK)*. Use these questions to identify your strengths and weaknesses, so you know where to concentrate your studies.

Study by topic or simulate the exam experience with at least three completely unique sets of questions drawn from the CMQ/OE BOK. Take a different random practice exam as many times as you want during the 365-day access period.

*Please note that the questions in this product are not actual ASQ exam questions. Your performance on the practice exams is for study purposes only, and may or may not reflect performance on an actual certification exam.

Certified Pharmaceutical GMP Professional Question Bank Increase the effectiveness of your study for ASQ's Certified Pharmaceutical GMP Compliance Professional (CPGP) exam through access to hundreds of practice questions developed and based on the CPGP Body of Knowledge (BOK)*. Use these questions to identify your strengths and weaknesses, so you know where to concentrate your studies.

Study by topic or simulate the exam experience with at least three completely unique sets of questions drawn from the CPGP BOK. Take a different random practice exam as many times as you want during the 365-day access period.

*Please note that the questions in this product are not actual ASQ exam questions. Your performance on the practice exams is for study purposes only, and may or may not reflect performance on an actual certification exam.

Certified Quality Auditor This course is based on the ASQ Quality Auditor Body of Knowledge. By teaching you to prepare, perform, report, and follow up audit results, the course prepares you to take the ASQ Certified Quality Auditor (CQA) exam

Certified Quality Auditor Question Bank Increase the effectiveness of your study for ASQ's Certified Quality Auditor (CQA) exam through access to hundreds of practice questions developed and based on the CQA Body of Knowledge (BOK)*. Use these questions to identify your strengths and weaknesses, so you know where to concentrate your studies.

Study by topic or simulate the exam experience with at least three completely unique sets of questions drawn from the CQA BOK. Take a different random practice exam as many times as you want during the 365-day access period.

*Please note that the questions in this product are not actual ASQ exam questions. Your performance on the practice exams is for study purposes only, and may or may not reflect performance on an actual certification exam.

Certified Quality Engineer Understand the five main domains in the CQE Body of Knowledge. This course prepares you for the CQE exam and allows you to learn at your own pace from your computer. You’ll become familiar with questions similar to those on the exam.

Certified Quality Engineer Question Bank Simulate the CQE exam from the convenience of your home or office. ASQ’s online certification preparation course teaches you the concepts you’ll see on your test, and provides practice exams so you can review the material. This gives you the best chance to learn effectively and pass your exam.

Increase the effectiveness of your study for ASQ's Certified Quality Engineer (CQE) exam through access to hundreds of practice questions developed and based on the CQE Body of Knowledge (BOK)*. Use these questions to identify your strengths and weaknesses, so you know where to concentrate your studies.

Study by topic or simulate the exam experience with at least three completely unique sets of questions drawn from the CQE BOK. Take a different random practice exam as many times as you want during the 365-day access period.

*Please note that the questions in this product are not actual ASQ exam questions. Your performance on the practice exams is for study purposes only, and may or may not reflect performance on an actual certification exam.

Certified Quality Improvement Associate Question Bank Increase the effectiveness of your study for ASQ's Certified Quality Improvement Associate (CQIA) exam through access to hundreds of practice questions developed and based on the CQIA Body of Knowledge (BOK)*. Use these questions to identify your strengths and weaknesses, so you know where to concentrate your studies.

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