URL Monitoring SOW.doc

STATEMENT OF WORK

USA.GOV Technologies Division

OFFICE OF CITIZEN SERVICES, GSA

BACKBONE URL MONITORING SERVICES

1. BACKGROUND

The GSA Office of Citizen Services, USA.gov Technologies Division, is responsible for the development and operations of services that provide or direct U.S. citizens to information about Federal Government agencies and agency services, benefits, regulations, and operations. This information is accessible by telephone and the Internet, and in federal publications. GSA services to citizens include operations and maintenance of the USA.Gov Internet web site, which serves as the gateway to Federal agency web services, and its counterpart USA.Gov E-mail information service. GSA services also include a toll-free central telephone information number and U.S. mail and Internet access to publications from its Pueblo, Colorado distribution center.

USA.gov Technologies Division is a key component of the Administration’s vision to expand electronic government so that all citizens may more easily connect with Federal government agencies.

2. REQUIREMENT

The scope of this effort is to obtain backbone URL monitoring services for the U.S. General Services Administration (GSA) Office of Citizen Services, USA.gov Technologies Division.

The contractor shall provide:

1. URL monitoring configuration failure notification:

The monitoring shall include the capabilities for USA.gov staff to configure and set alerts to notify USA.gov staff in case of URL monitoring configuration failure. The notification service shall include communication to USA.gov staff via one of the following: email, telephone, mobile text messaging. The interval for communicating notification to USA.gov staff shall be configurable, allowing a maximum of 60 minutes or less.

2.

Reports:

The monitoring reporting shall include reports that graphically depict end to end time chart response time, availability and average response time for the end to time period plus availability for that period including all nodes monitoring. Summary report to show response time, average maximum and minimum, download distribution range including time, object errors and availability, test errors and success rates and top errors. Daily report showing configured search response time, historical average response of search, test errors/availability and object errors /availability. The above report formats feature shall allow for USA.gov staff to configure frequency and time of delivery.

3.

Multiple nodes monitoring:

Shall include URL monitoring from nodes located in different geographic location i.e. Los Angeles, Miami, Chicago, Boston, Houston

4.

Multiple URL monitoring

Shall include ability to monitor multiple URL's

5. A minimum of six (6) nodes should be included in the cost with options to increase.

6. Monitoring services shall include seven (7) URLs with options to increase.

Offerors are requested to provide any options offered by the vendor which might improve or increase capabilities related to the basic requirement. They shall be clearly identified as options and priced separately across all contract years. GSA reserves the right to include or not include options offered depending on their perceived operational value and the availability of funds.

4.

DELIVERABLES

Deliverables under this contract are the necessary information to use the service (login identifications and or passwords, and the products produced by the service. The access to the system should be provided within 10 days of the contract award. The other deliverables will be based on ad hoc or planned (preordered) deliveries throughout the life of the contract.

5.

TRAVEL

No travel is anticipated for this effort.

6.

PERIOD OF PERFORMANCE

The base period of performance will be one full year from the date of award with four (4) additional Option years should the government decide to exercise any of the four (4) option years.

7.

POINTS OF CONTACT

Contracting Office:

Emil Loczko, Jr.

Contract Specialist (Contractor – CACI) GSA Office of Citizen Services and Communications (OCSC) Business Management Office (XB) 1800 F Street, NW, Room G-241 Washington, DC 20405-0001

Telephone Number: 202 219-3476 E-Mail: emil.loczko@gsa.gov

Fax: 202-501-3161 Technical Expert/Contracting Officer’s Technical Representative (COTR):

Rosemary Gibert

U.S. General Services Administration

Office of Citizen Services and Communications (OCSC) USA.gov Technologies Division (XCE) 1800 F Street, NW Washington, DC 20405

Telephone: 202-219-1364

Fax No.: 202-219-2408 Email:

rosemary.gibert@gsa.gov

8. BASIS OF AWARD AND EVALUATION FACTORS

Contract Award Basis The Government intends to make award based on initial proposals and without discussions. The Government will use a best value evaluation methodology. Award will be made on two factors – Technical and Cost. In the evaluation, technical is significantly more important than cost. While cost is not as important as technical, it does have significance to the Government. The Government will perform a cost/technical trade-off analysis in accordance with the above methodology and select the offer that provides the best value.

The Contractor’s proposal will be evaluated according to the factors shown below.

9. TECHNICAL EVALUATION CRITERIA.

Factor 1 – Technical Requirements as defined in the Statement of Work, Section 2, REQUIREMENT. The proposals will be evaluated on their demonstrated level of compliance to the requirements listed in the Statement of Work.

Criteria 2 – Past Performance will be based on the offeror’s customers currently served and the length of time they have been providing this service. Offerors will provide three references of other customers with a similar need and who are currently subscribing to your service. Contact information should include the company name, a point of contact at the company, a phone number and email address for the point of contact.

Section 508/Accessibility of Deliverables

The service shall provide a public interface that meets and/or exceeds Section 508 requirements, as determined by GSA's adherence to guidelines set by the U.S. Access Board and general known best practices for accessibility. The Offeror should include a completed VPAT assessment, found at: http://www.itic.org/archives/iti%20voluntary%20product%20accessibility%20template.htm Cost Proposal:

In addition to the technical proposal, Offerors will provide their firm, fixed price cost for doing the work. Price must include all costs to accomplish the work. The cost proposal will show a base period of 1 year with 4 optional periods of 1 year each.

Award:

The award will be made to the responsive offeror whose offer conforms to the solicitation and is most advantageous to the Government, considering the price and technical evaluation criteria listed above. For this request for quotes, the combined weight of the technical factors is greater than the price. However, as quotes become more equal in their technical merit, price becomes more important.

11.

PROCEDURES FOR PAYMENT

Billing and payment shall be accomplished in accordance with the contract. The contractor shall have each invoice certified by the COTR. The contractor may invoice only after completing all work leading up to each point of performance in 4.1. Invoices must include the following:

(1).

Name and address of the Contractor

(2).

Invoice date and number

(3).

Contract Number, Order Number and ACT Number and any contract line item numbers;

(4).

Description of the services provided including quantity, unit of measure, unit price and extended price of the item(s) delivered; period of service and/or dates that services were provided, etc.

(5).

Name and address of official to whom payment is to be sent;

(6).

Name, title, and phone number of person to be notified in event of defective invoice; and

(7).

Taxpayer Identification Number (TIN). The Contractor shall include its TIN on the invoice only if required elsewhere in this contract.

Invoice submission to these three locations:

Please Note: Failure to send both copies could delay your payment

#1:

GSA Financial Operations & Disbursement Division (Payment Office)

PO Box 419279

1500 E. Bannister Road

Room 1011

Kansas City, MO 64141

Telephone Number: (816) 926-7287

FAX Number: (816) 926-5189

#2:

Contracting Officer’s Technical Representative:

Rosemary Gibert

U.S. General Services Administration

Office of Citizen Services and Communications (OCSC) USA.gov Technologies Division (XCE) 1800 F Street, NW

Washington, DC 20405

Telephone: 202-219-1364

Fax No.: 202-219-2408 Email:

rosemary.gibert@gsa.gov

PAGE

RFP GS-00V-08-PD-C-0131