MAS - The Center For Organizational Excellence, Incorporated - GS00F273DA

The Center for Organizational Excellence, Inc., December 13, 2024

GENERAL SERVICES ADMINISTRATION

Federal Supply Service

Authorized Federal Supply Schedule Price List

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order are available through GSA Advantage!, a menu-driven database system. The Internet address for GSA Advantage! is:

http://www.gsaadvantage.gov

MULTIPLE AWARD SCHEDULE

Industrial Group: Professional Services

CONTRACT NUMBER:

GS-00F-273DA

Period Covered by Contract:

September 6, 2016 Through September 5, 2026

The Center for Organizational Excellence, Inc.

9405 Blackwell Rd Unit 302

Rockville, MD 20850 Telephone: (240) 994-3490 www.center4oe.com

Contract Administration: Karla Englund Karla.Englund@center4oe.com

Price list current as of Modification #PA-0027 effective Aug 2, 2024 and #PO-0015 effective September 6, 2021

Business Size: Small Business

For more information on ordering from Federal Supply Schedules go to the GSA Schedules page at GSA.gov.

http://www.gsaadvantage.gov/ http://www.center4oe.com/

TABLE OF CONTENTS

CUSTOMER INFORMATION

COE’S VALUE PROPOSITION

SPECIAL ITEM NUMBER (SIN) DESCRIPTIONS

MAS FSS AUTHORIZED SCHEDULE PRICELIST

LABOR CATEGORY DESCRIPTIONS

Customer Information

1a. Table of awarded special item number(s)

541611 Management and Financial Consulting, Acquisition and Grant Management Support, and Business Program and Project Management Services

54151S Information Technology Professional Services – SUBJECT TO

COOPERATIVE PURCHASING

OLM – Order Level Materials

1b. Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract. This price is the Government price based on a unit of one, exclusive of any quantity/dollar volume, prompt payment, or any other concession affecting price. Those contracts that have unit prices based on the geographic location of the customer, should show the range of the lowest price, and cite the areas to which the prices apply.

N/A

1c. If the Contractor is proposing hourly rates, a description of all corresponding commercial job titles, experience, functional responsibility and education for those types of employees or subcontractors who will perform services shall be provided. If hourly rates are not applicable, indicate "Not applicable" for this item.

See Labor Category Descriptions starting on Page 9.

2. Maximum order: $1,000,000.00

3. Minimum order: $100.00

4. Geographic coverage (delivery area). Domestic Only

5. Point(s) of production (city, county, and State or foreign country): Same as Company Address

6. Discount from list prices or statement of net price: GSA net pricing as shown in pricing tables provided.

7. Quantity discounts: None

8. Prompt payment terms: Net 30 days

Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions

9. Foreign items (list items by country of origin): None

10a. Time of delivery: As Negotiated Between Contractor and Ordering Agency

10b. Expedited Delivery: Services are available for expedited delivery. Expedited delivery time is Negotiated Between Contractor and Ordering Agency

10c. Overnight and 2-day delivery: Services are available for expedited delivery. Expedited delivery time is Negotiated Between Contractor and Ordering Agency

10d. Urgent Requirements: Services are available for expedited delivery. Expedited delivery time is Negotiated Between Contractor and Ordering Agency

11. F.O.B. point: Destination

12a. Ordering address: The Center for Organizational Excellence, Inc.

9405 Blackwell Rd, Unit 302 Rockville, MD 20850

12b. Ordering Procedures: For supplies and services, the ordering procedures, information on Blanket Purchase Agreements (BPAs) are found in Federal Acquisition Regulation (FAR) 8.405-3.

13. Payment address: The Center for Organizational Excellence, Inc.

9405 Blackwell Rd, Unit 302 Rockville, MD 20850

14. Warranty provision: Standard Commercial Warranty

15. Export packing charges, if applicable: N/A

16. Terms and conditions of rental, maintenance, and repair (if applicable): N/A

17. Terms and conditions of installation (if applicable): N/A

18a. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices (if applicable): N/A

18b. Terms and conditions for any other services (if applicable): N/A

19. List of service and distribution points (if applicable): N/A

20. List of participating dealers (if applicable): N/A

21. Preventive maintenance (if applicable): N/A

22a. Special attributes such as environmental attributes, e.g., recycled content, energy efficiency, and/or reduced pollutants: N/A

22b. If applicable, indicate that Section 508 compliance information is available on Electronic and Information Technology (EIT) supplies and services and show where full details can be found (e.g. contractor’s website or other location.) The EIT standards can be found at:

www.Section508.gov/.

Contact Contractor for questions about our 508 Compliance.

23. Unique Entity Identifier (UEI) Number: 14-804-1890

24. Contractor is registered in the System for Award Management (SAM) database:

CAGE Code – 1VYT7 http://www.section508.gov/

COE’s Value Proposition

A trusted advisor who ensures solutions are meaningful and measurable, and the American taxpayer is well served.

For over 36 years, The Center for Organizational Excellence, Inc. (COE), has been a trusted advisor helping our federal clients measurably improve the efficiency and effectiveness of their agency or programs through a broad range of management and technology solutions to ensure the American people are well served.

COE is proud of the reputation we have earned as a trusted partner helping federal agencies succeed. We are a three-time winner of Forbs Magazine Top Management Consulting Firm.

We work collaboratively to gain a deep understanding of each agency’s mission and values so that a solution to one problem does not create even more challenges in other areas of the agency.

Our approach is always holistic, never shortsighted or piecemeal; our process is designed to illuminate and amplify organizational resources, not consume them. We are committed to measuring—and optimizing—the efficacy of our strategies and tools.

KEY BENEFITS

Cautious use of taxpayer funds to ensure solutions are achieved.

Meaningful and measurable results that deliver tangible value.

Service excellence that is holistic, customer-centric, and includes high caliber staff.

Tested methodologies backed by 36+ years of experience.

We engage in the ecosystem of government leadership to contribute to the needs of an efficient federal enterprise.

SERVICE LINES

ORGANIZATIONAL EFFECTIVENESS DATA INNOVATION

Effectiveness Assessments Transforming Organizations Business Process Improvement Project or Program Rehabilitation Program Management Office (PMO) Strategic Planning Change Management

Building a Data Ecosystem Data Planning and Development Data Analytics, Visualization and Decision-

Making System Development and Integration Data Infrastructure and Capacity Assessment Program Management Office (PMO)

INFORMATION TECHNOLOGY HUMAN CAPITAL

Enterprise System Design and Development IT Program Assessment Advanced Technology Integration Program Management Office Change Management

Strategic Human Capital Planning Workforce Planning Knowledge and Performance Management Human Resource Information Systems Government-Wide Human Capital

Transformation Change Management

SPECIAL ITEM NUMBER (SIN) DESCRIPTIONS

541611 --- Management and Financial Consulting, Acquisition and Grant Management Support, and Business Program and Project Management Services – Contractors shall provide operating advice and assistance on administrative and management issues. Examples include: strategic and organizational planning, business process improvement, acquisition and grants management support, facilitation, surveys, assessment and improvement of financial management systems, financial reporting and analysis, due diligence in validating an agency’s portfolio of assets and related support services, strategic financial planning, financial policy formulation and development, special cost studies, actuarial services, economic and regulatory analysis, benchmarking and program metrics, and business program and project management.

Note 1: Inherently Governmental services as identified in FAR 7.503 or by the ordering agency are prohibited. It is the responsibility of the Contracting Officer placing the order to make this determination. Ordering activities must require prospective contractors to identify potential conflicts of interest and address those, prior to task order award.

Note 2: Personal services as defined in FAR 37.104 are prohibited.

54151S --- Information Technology Professional Services - SUBJECT TO

COOPERATIVE PURCHASING

Includes resources and facilities management, database planning and design, systems analysis and design, network services, programming, conversion and implementation support, network services project management, data/records management, and other services relevant to

29CFR541.400.

NOTE: Please see the additional terms and conditions applicable to this Special Item Number (SIN) found in a separate attachment to the Solicitation. These terms and conditions do not contain specific and negotiated contractual language for this SIN. The Schedule contractor may have submitted additional information to complete the "fill-in" to the terms and conditions. The ordering activities shall request the Schedule contractors to submit these additional contract terms and conditions for this applicable SIN when responding to an order.

1: All non-professional labor categories must be incidental to and used solely to support hardware, software and/or professional services, and cannot be purchased separately.

2: This solicitation is not intended to solicit for the reselling of IT Professional Services, except for the provision of implementation, maintenance, integration, or training services in direct support of, and in conjunction with the purchase of a product. Under such circumstances the services must be performed by the publisher or manufacturer or one of their authorized agents.

Ordering activities may request from Schedule contractors their awarded End User License Agreements (EULAs) or Terms of Service (TOS) Agreements, which will assist the ordering activities with reviewing the terms and conditions and additional products and services and prices which, may be included.

MAS FSS AUTHORIZED SCHEDULE PRICELIST

COE MAS Labor Categories SIN(s) Service Proposed (e.g. Labor Category or Job Title/Task) Price Offered to

GSA (including IFF)

541611 Senior Project Manager $ 293.02 541611 Project Manager $ 179.27 541611 Principal Analyst $ 293.02 541611 Senior Analyst $ 189.10 541611 Junior Analyst $ 160.16 541611 Organizational Development Specialist $ 182.03 541611 Business Process Reengineering Specialist $ 192.92

541611 * Programmer II $ 114.08

541611 * Systems Engineer III $ 180.26

541611 * Technical Architect III $ 182.05

541611 * Knowledge Management Specialist II $ 125.14

541611 * Graphic Designer II $ 104.13

541611 * Instructional Systems Designer II $ 115.87

541611 * Instructional Systems Designer III $ 165.38

541611 Senior Management/Business Analyst $ 182.03 541611 Management/Business Analyst $ 148.12 541611 Production Support Specialist $ 70.07 541611 Administrative Support Specialist $ 60.06 541611 Training Instructor $ 183.75 541611 Graphic Designer $ 104.13

54151S IT Data Analyst I $ 122.42 54151S IT Data Analyst II $ 192.24 54151S IT Data Analyst III $ 275.77

54151S IT Consultant I $ 124.18 54151S IT Consultant II $ 196.98

54151S IT Consultant III $ 299.75 54151S Graphic Designer I $ 78.79

54151S * Graphic Designer II $ 104.13

54151S Graphic Designer III $ 152.95 54151S Instructional Systems Designer I $ 88.06

54151S * Instructional Systems Designer II $ 115.87 54151S * Instructional Systems Designer III $ 165.38

54151S Knowledge Management Specialist I $ 88.06 54151S * Knowledge Management Specialist II $ 125.14

54151S Knowledge Management Specialist III $ 180.76

54151S Technology Business Analyst I $ 110.83 54151S Technology Business Analyst II $ 162.22

54151S Technology Business Analyst III $ 196.51 54151S IT Project Manager I $ 119.90

54151S IT Project Manager II $ 181.56

‘* Labor Category applies to 541611 and 54151S SINs.

COE MAS Labor Categories (Continued)

SIN(s) Service Proposed (e.g. Labor Category or Job Title/Task) Price Offered to GSA (including IFF)

54151S IT Project Manager III $ 275.77

54151S IT Program Manager I $ 157.93

54151S IT Program Manager II $ 221.66 54151S IT Program Manager III $ 321.16

54151S Programmer I $ 90.93 54151S * Programmer II $ 114.08

54151S Programmer III $ 175.57 54151S Systems Engineer I $ 110.08

54151S Systems Engineer II $ 140.55

54151S * Systems Engineer III $ 180.26 54151S Support Specialist I $ 72.80

54151S Support Specialist II $ 84.23 54151S Support Specialist III $ 104.28

54151S System Tester I $ 90.93

54151S System Tester II $ 119.65 54151S System Tester III $ 132.75

54151S Technical Architect I $ 115.62 54151S Technical Architect II $ 158.69

54151S * Technical Architect III $ 182.05

‘* Labor Category applies to 541611 and 54151S SINs.

Service Contract Labor Standards: The Service Contract Labor Standards (SCLS) is applicable to this contract as it applies to the entire Multiple Award Schedule (MAS) Schedule and all services provided. While no specific labor categories have been identified as being subject to SCLS due to exemptions for professional employees (FAR 22.1101, 22.1102 and 29 CRF 541.300), this contract still maintains the provisions and protections for SCLS eligible labor categories. If and / or when the contractor adds SCLS labor categories / employees to the contract through the modification process, the contractor must inform the Contracting Officer and establish a SCLS matrix identifying the GSA labor category titles, the occupational code, SCLS labor category titles and the applicable WD number. Failure to do so may result in cancellation of the contract.

LABOR CATEGORY DESCRIPTIONS

1a. Senior Project Manager – PM01

■ Possesses 8+ years of experience with a Masters Degree in Business Administration and

PMP desired.

■ Manages projects of greater size and complexity (scope and technical complexity), including responsibility for planning, execution, performance tracking, definition of technical approaches, and writing management plans.

■ Possesses strong subject matter expertise and communication skills with the ability to interface with executive levels within agencies.

■ Fully responsible for project quality, results, schedule, and budget execution.

■ May oversee other project managers or task leaders.

*In some cases, relevant experience may be considered equivalent to satisfy the educational requirements.

1b. Project Manager – PM02

■ Possesses 2-4 years of experience with a Bachelors Degree in Business Administration.

■ Manages TMA projects, including responsibility for planning, execution, performance tracking, definition of technical approaches, and writing management plans.

■ Possesses subject matter expertise and communication skills with the ability to interface with many levels within an organization.

■ Fully responsible for project quality, results, schedule, and budget execution.

*In some cases, relevant experience may be considered equivalent to satisfy the educational requirements.

1c. Principal Analyst – ANA01

■ Possesses 10+ years of experience with a Masters Degree in Organizational

Development, Public Administration or Systems Analysis.

■ Performs analysis, design, and execution of complex systems and projects.

■ Defines analytical and validation methods.

■ Develops detailed system specifications.

■ Provides guidance and direction in methods and analytical activity, policy formulation, statistics, operations research, and business planning.

■ Writes detailed reports, may manage others, and conducts analytical work with client agencies.

■ Reviews others deliverables, and methods and makes recommendations.

■ Could provide project management office support.

*In some cases, relevant experience may be considered equivalent to satisfy the educational requirements.

1d. Senior Analyst – ANA02

■ Possesses 5+ years of experience with a Masters Degree in Organizational

Development, Public Administration or Systems Analysis.

■ Performs analysis, design, and execution of complex systems and projects.

■ Contributes to analytical and validation methods.

■ Conducts research and policy formulation, business planning, statistics, operations, and other aspects of strategic human resources and other functional areas.

■ Develops detailed system specifications.

■ Implements detailed methods and analytical activity with client agencies.

■ Prepares protocols, prepares engagement activity, writes reports, and prepares deliverables.

*In some cases, relevant experience may be considered equivalent to satisfy the educational requirements.

1e. Junior Analyst – ANA03

■ Possesses 2+ years of experience with a Masters Degree in Public Policy and Administration or equivalent.

■ Performs analysis, design, and execution of complex systems and projects.

■ Contributes to analytical and validation methods.

■ Conducts research and policy formulation, business planning, statistics, operations, and other aspects of strategic human resources and other functional areas.

■ Develops detailed system specifications.

■ Implements detailed methods and analytical activity with client agencies.

■ Prepares protocols, prepares engagement activity, writes reports, and prepares deliverables.

*In some cases, relevant experience may be considered equivalent to satisfy the educational requirements.

1f. Organizational Development Specialist – ODS01

■ Possesses 3-5+ years of experience and a Masters Degree in Organizational Development.

■ Conducts analysis and implements solutions in organizational systems, applied behavior, and strategic human resource areas.

■ Researches and applies best practices based on client specific requirements.

■ Implements strategic initiatives and makes recommendations on organizational improvement strategies, and measures and evaluates performance and results.

■ Supports the use and integration of technology to meet strategic human resource and organizational needs.

*In some cases, relevant experience may be considered equivalent to satisfy the educational requirements.

1g. Business Process Reengineering Specialist - BPRS01

■ Possesses 3-5+ years of experience with a Masters Degree in Engineering Management or Systems Analysis.

■ Conducts analysis, and evaluates and implements solutions in organizational processes and systems.

■ Creates efficiencies within organizations through integrated human resource, technology, and other organizational systems.

■ Researches and applies best practices based on client specific requirements.

■ Implements strategic plans and makes recommendations on organizational improvement strategies, and measures and evaluates performance and results.

*In some cases, relevant experience may be considered equivalent to satisfy the educational requirements.

1h. Senior Management / Business Analyst – MBA01

■ Possesses 8+ years of experience and a Masters Degree in Public Policy and

Administration or equivalent.

■ Designs analytical approaches, conducts analysis, and evaluates organizational policy and plans.

■ Conducts and reviews organizational systems and implementations, develops strategic plans and human capital improvement initiatives as well as in other functional areas.

■ Develops staffing plans, financial and organizational analyses, budget to performance execution, program evaluations, etc., based on client specific requirements.

■ Implements strategic initiatives, makes recommendations on organizational improvement strategies, and measures and evaluates performance and results.

■ Conducts requirements analysis, feasibility and cost/benefit and return on investment studies.

■ Leads others and provides advice.

■ Could support program management functions.

*In some cases, relevant experience may be considered equivalent to satisfy the educational requirements.

1i. Management / Business Analyst – MBA02

■ Possesses 3-5+ years of experience and a Bachelors Degree in Public Policy and Administration or equivalent.

■ Conducts analysis, and evaluates organizational policy and plans.

■ Reviews organizational systems and conducts implementations, develops strategic plans and improvement initiatives in human capital as well as other functional areas.

■ Develops staffing plans, financial and organizational analyses, budget to performance execution, program evaluations, etc., based on client specific requirements.

■ Implements strategic initiatives, makes recommendations on organizational improvement strategies, and measures and evaluates performance and results.

■ Conducts requirements analysis, feasibility and cost/benefit and return on investment studies.

*In some cases, relevant experience may be considered equivalent to satisfy the educational requirements.

1j. Production Support Specialist – PSS01

■ No degree required. Possesses 3-5+ years of experience creating and producing documents, reports, charts, tables, and other such deliverables including graphics, and basic web-based pages and sites.

■ Responsible for quality control of deliverables, including design, layout, grammar, vocabulary, and spelling.

*In some cases, relevant experience may be considered equivalent to satisfy the educational requirements.

1k. Administrative Support Specialist – ASS01

■ No degree required. Possesses 1-3+ years of experience providing administrative support to projects including supporting deliverable preparation, organizing conferences and meetings, setting up interviews and focus groups, organizing contact lists and survey members, etc.

■ May assist in coordinating project schedules and activities.

■ Performs administrative duties as directed by the project manager.

*In some cases, relevant experience may be considered equivalent to satisfy the educational requirements.

1l. Training Instructor – TI01

■ Possesses 3-5+ years of experience with a Bachelors Degree in Organizational Development.

■ Motivates audiences and engages a variety of learning techniques to ensure context specific learning including case studies, job aids, simulation, lecture, facilitation, etc.

■ Is expert in the facilitation of learning and the transfer of job related knowledge.

*In some cases, relevant experience may be considered equivalent to satisfy the educational requirements.

1m. IT Data Analyst – ITANA0X

■ Strong analytical skills and able to understand how business questions are solved by data

■ Strong data reporting skills (bar charts, histograms, etc.).

■ Establishes, implements, and interprets the requirements for data analysis of records.

■ Coaches and mentors other team members on functional and technical understanding to include design and gathering strategy.

■ Performs analysis, design, and execution of complex information technology (IT) systems and projects.

■ Works with team to develop requirements for IT projects, programs, and/or systems.

■ Works with team to ensure that they understand IT and data requirements.

■ Participates in data analysis as it pertains to IT systems, records and results.

■ Identifies current and potential problem areas and able to makes recommendations.

■ Creates and maintains all applicable documentation.

■ Communicates results to various levels.

Education:

Level Education

Level I Candidate must possess a Bachelor’s level degree, or equivalent, in an area relevant to the area of support.

Level II Candidate must possess a Bachelor’s level degree, or equivalent, in an area relevant to the area of support.

Level III Candidate must possess a Master’s or Professional level degree, or equivalent, in an area relevant to the area of support.

Experience:

Level Experience

Level I Candidate must possess a minimum of 2 years of experience in a field relevant to the area of support.

Level II Candidate must possess a minimum of 5 years of experience in a field relevant to the area of support.

Level III Candidate must possess a minimum of 10 years of experience in a field relevant to the area of support.

*In some cases, relevant experience may be considered equivalent to satisfy the educational requirements.

1n. IT Consultant – CON0X

■ Track, process, produce, and distribute deliverables and monitoring comment status from customers.

■ Gather data from a broad variety of sources, synthesize the information, and prepare briefings and reports on trends, issues, and implications.

■ Facilitate working group meetings, develop and present scenarios, and elicit business needs from conversations with stakeholders.

■ Consolidate and adjudicate comments from various customer organization units and preparing reports for client and COE leadership.

■ Participate in program management reviews and business meetings.

■ Performs analysis, design, and execution of complex IT systems and projects.

■ Works with team to develop requirements for IT projects, programs, and/or systems.

■ Works with team to ensure that they understand IT and data requirements.

■ Collect and report IT and performance data.

■ Participate in meetings and workshops with clients.

■ Conduct interviews and support the facilitation of focus groups to gather data.

Education:

Level Education Requirements

Level I Candidate must possess a Bachelor’s level degree, or equivalent, in an area relevant to the area of support.

Level II Candidate must possess a Bachelor’s level degree, or equivalent, in an area relevant to the area of support.

Experience:

Level Experience

Level I Candidate must possess a minimum of 2 years of experience in a field relevant to the area of support.

Level II Candidate must possess a minimum of 5 years of experience in a field relevant to the area of support.

Level III Candidate must possess a minimum of 10 years of experience in a field relevant to the area of support.

*In some cases, relevant experience may be considered equivalent to satisfy the educational requirements.

1o. Graphic Designer – GD0X

■ Designs, develops, implements, and maintains graphical content.

■ Works with end users and creates images and flash movies for various content.

■ Tests content created by other team members for completeness and correctness.

■ Provides technical leadership in applying drawings to flash for inclusion in web pages.

■ Assists the project team with design and implementation of specific content.

■ Responsible for providing full support, coaching, and mentoring to team members.

■ Responsible for gathering requirements, working closely with the project team members, team leads, and external customer.

■ Briefs customer, Team Lead and/or Manager, and team members on the proposed design.

■ Responsible for time management, creating and testing designs, sizing tasks, and completing tasks on-time.

Level I Candidate must possess a High School Diploma.

Level II Candidate must possess a High School diploma or Professional Level Certification.

Level III Candidate must possess a Bachelor’s level degree, or equivalent, in an area relevant to the area of support.

Level I Candidate must possess a minimum of 2 years of experience in a field relevant to the area of support.

Level II Candidate must possess a minimum of 5 years of experience in a field relevant to the area of support.

Level III Candidate must possess a minimum of 10 years of experience in a field relevant to

*In some cases, relevant experience may be considered equivalent to satisfy the educational requirements.

1p. Instructional Systems Designer – ISD0X

■ Designs and develops classroom or technology-based courseware and materials as well as performance and job aids.

■ Works with SME’s and client stakeholders to design content and learning systems and tools.

■ Pilots and conducts evaluations and testing at all levels.

■ Conducts research as directed and applies best practices based on client specific requirements.

Level I Candidate must possess a Bachelor’s level degree, or equivalent, in an area relevant to the area of support.

Level II Candidate must possess a Bachelor’s level degree, or equivalent, in an area relevant to the area of support.

Level I Candidate must possess a minimum of 2 years of experience in a field relevant to the area of support.

Level II Candidate must possess a minimum of 5 years of experience in a field relevant to the area of support.

Level III Candidate must possess a minimum of 8 years of experience in a field relevant to the area of support.

*In some cases, relevant experience may be considered equivalent to satisfy the educational requirements.

1q. Knowledge Management Specialist – KMS0X

■ Supports the development of IT learning applications with the use of knowledge transfer tools, applications, and systems.

■ Develops software implementation strategies to improve organizational performance.

■ Promotes knowledge sharing through the organization's operational business processes and systems to facilitate seamless exchange of information across all IT applications and systems.

■ Promotes collaborative tools to facilitate sharing of ideas, and work among internal teams and external partners.

■ Shares experiences across business units, and networks on innovative approaches in knowledge sharing.

■ Helps develop, monitor, and evaluate the knowledge sharing program with a focus on the integration and implementation of IT knowledge sharing systems.

■ Helps disseminate information about the organization's knowledge sharing program to internal and external audiences.

■ Participation in orientation and training sessions on all IT systems, and preparation of presentations.

■ Helps design, develop, and manage online KM repositories including Communities of Practice, Communities of Purpose, and other collaborative KM sharing portals.

Level I Candidate must possess a Bachelor’s level degree, or equivalent, in an area relevant to the area of support.

Level II Candidate must possess a Bachelor’s level degree, or equivalent, in an area relevant to the area of support.

Level I Candidate must possess a minimum of 2 years of experience in a field relevant to the area of support.

Level II Candidate must possess a minimum of 5 years of experience in a field relevant to the area of support.

Level III Candidate must possess a minimum of 10 years of experience in a field relevant to the area of support.

*In some cases, relevant experience may be considered equivalent to satisfy the educational requirements.

1r. Technology Business Analyst – TBA0X

■ Designs analytical approaches, conducts analysis, and evaluates organizational policy and plans.

■ Conducts and reviews organizational systems and implementations.

■ Develops staffing plans, financial and organizational analyses, budget to performance execution, program evaluations, etc., based on client specific requirements.

■ Implements strategic IT initiatives, makes recommendations on organizational improvement strategies, and measures and evaluates performance and results.

■ Conducts requirements analysis, feasibility and cost/benefit and return on investment studies.

■ Works with team to develop requirements.

■ Leads others and provides advice.

Level I Candidate must possess a Bachelor’s level degree, or equivalent, in an area relevant to the area of support.

Level II Candidate must possess a Bachelor’s level degree, or equivalent, in an area relevant to the area of support.

Experience:

Level Experience

Level I Candidate must possess a minimum of 2 years of experience in a field relevant to the area of support.

Level II Candidate must possess a minimum of 5 years of experience in a field relevant to the area of support.

Level III Candidate must possess a minimum of 10 years of experience in a field relevant to

*In some cases, relevant experience may be considered equivalent to satisfy the educational requirements.

1s. IT Project Manager – ITPM0X

■ Manages all aspects of an IT related project, including responsibility for planning, execution, performance tracking, definition of technical approaches, and writing management plans.

■ Possesses subject matter expertise and communication skills with the ability to interface with many levels within an organization.

■ Fully responsible for project schedule, results, quality, and budget execution.

■ Work with business owners to thoroughly identify business unit objectives.

■ Applies best practices and methods to translate business unit objectives into functional requirements

■ Participates in phase, milestone, and final project reviews; identifies project documentation requirements.

■ Provides expert advice and consultation to senior management, program owners, and sponsors to assess business requirements, provide information and assistance, and coordinate resolution of project-related issues.

■ Communicates key project information between program sponsors, business unit customers, and stakeholders, while meeting or exceeding customer expectations

■ Project Management Professional (PMP®) highly desirable, but not required.

■ Certified ScumMaster (CSM®) highly desirable, but not required.

Level I Candidate must possess a Bachelor’s level degree, or equivalent, in an area relevant to the area of support.

Level II Candidate must possess a Bachelor’s level degree, or equivalent, in an area relevant to the area of support.

Experience:

Level Experience

Level I Candidate must possess a minimum of 2 years of experience in a field relevant to the area of support.

Level II Candidate must possess a minimum of 5 years of experience in a field relevant to the area of support.

Level III Candidate must possess a minimum of 10 years of experience in a field relevant to the area of support.

*In some cases, relevant experience may be considered equivalent to satisfy the educational requirements.

1t. IT Program Manager – PROM0X

■ May oversee individual IT project managers assigned to IT related projects, which are part of the overall program.

■ Possesses subject matter expertise and communication skills with the ability to interface with many levels within an organization.

■ Project Management Professional (PMP)® designation required, Program Management Professional (PgMP)® highly desired.

■ Certified ScumMaster (CSM®) highly desirable, but not required.

■ Provides expert advice and guidance on project scope, resources, and schedules.

■ Applies best practices and methods to translate business and business unit objectives into business and functional requirements guiding portfolio management.

■ Executes all program management responsibilities.

■ Monitors project plans and prepares reports on project/program/portfolio performance and earned value.

■ Performs risk analysis, migration planning, and financial planning.

■ Works with business unit leads in developing solid business plans and shepherding an initiative through the program approval process.

Education:

Level Education Requirements Level I Candidate must possess a Bachelor’s level degree, or equivalent, in an area relevant to the area of support.

Level II Candidate must possess a Bachelor’s level degree, or equivalent, in an area relevant to the area of support.

Level I Candidate must possess a minimum of 5 years of experience in a field relevant to the area of support.

Level II Candidate must possess a minimum of 7 years of experience in a field relevant to the area of support.

Level III Candidate must possess a minimum of 10 years of experience in a field relevant to

*In some cases, relevant experience may be considered equivalent to satisfy the educational requirements.

1u. Programmer – PROG0X

■ Arranges project requirements in programming sequence by analyzing requirements;

preparing a work flow chart and diagram using knowledge of computer capabilities, subject matter, programming language, and logic.

■ Encodes project requirements by converting work flow information into computer language.

■ Programs the computer by entering coded information.

■ Confirms program operation by conducting tests; modifying program sequence and/or codes.

■ Prepares reference for users by writing operating instructions.

■ Maintains historical records by documenting program development and revisions.

■ Maintains client confidence and protects operations by keeping information confidential.

■ Ensures operation of equipment by following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; evaluating new equipment and techniques.

Level I Candidate must possess a Bachelor’s level degree, or equivalent, in an area relevant to the area of support.

Level II Candidate must possess a Bachelor’s level degree, or equivalent, in an area relevant to the area of support.

Level I Candidate must possess a minimum of 2 years of experience in a field relevant to the area of support.

Level II Candidate must possess a minimum of 5 years of experience in a field relevant to the area of support.

Level III Candidate must possess a minimum of 10 years of experience in a field relevant to the area of support.

*In some cases, relevant experience may be considered equivalent to satisfy the educational requirements.

1v. Systems Engineer – SE0X

■ Identifies and controls all LAN hardware and software configuration. Develops technical standards and procedures for LAN development, implementation, and management.

■ Establishes performance management metrics. Evaluates overall LAN performance against relevant standards.

■ Serves as messaging administrator overseeing daily operations of Microsoft Exchange Systems.

■ Monitors message flow, system resources and system logs.

■ Evaluate message topology to ensure timely and reliable message delivery.

■ Provides technical advice and consultation to other administrators throughout the organization.

■ Keeps abreast of the rapid evolution of networking technologies.

■ Maintains continual vigilance against threats to network confidentiality, integrity, and availability.

■ Constantly determines ways to efficiently apply resources.

■ Recommends actions to management to avert future challenges to the integrity and availability of the network.

Level I Candidate must possess a Bachelor’s level degree, or equivalent, in an area relevant to the area of support.

Level II Candidate must possess a Bachelor’s level degree, or equivalent, in an area relevant to the area of support.

Level I Candidate must possess a minimum of 2 years of experience in a field relevant to the area of support.

Level II Candidate must possess a minimum of 5 years of experience in a field relevant to the area of support.

Level III Candidate must possess a minimum of 10 years of experience in a field relevant to

*In some cases, relevant experience may be considered equivalent to satisfy the educational requirements.

1w. Support Specialist – SS0X

■ Produces documents, reports, charts, tables, and other such deliverables including graphics, and basic web-based pages and sites in support of a related IT project.

■ Responsible for quality control of deliverables, including design, layout, grammar, vocabulary, and spelling.

■ May assist in coordinating project schedules and activities.

■ Performs administrative duties as directed by project manager.

■ Assists with other duties as required.

Level I Candidate must possess a High School Diploma.

Level II Candidate must possess an Associate’s level degree, or equivalent, in an area relevant to the area of support.

Level I Candidate must possess a minimum of 0 years of experience in a field relevant to the area of support.

Level II Candidate must possess a minimum of 5 years of experience in a field relevant to the area of support.

Level III Candidate must possess a minimum of 10 years of experience in a field relevant to

*In some cases, relevant experience may be considered equivalent to satisfy the educational requirements.

1x. System Tester – ST0X

■ Planning, coordination, execution, and tracking of Functional, Regression, and System/Integration and Performance Testing for a large Federal data warehouse and related software tools.

■ Analyze business requirements and other project related documents to create test strategies and test plans.

■ Perform tests to the application for validity of results, accuracy, and reliability.

■ Design and create test data sets, write SQL scripts to test backend technical/integration functionality.

■ Execute system, regression, integration, performance and other additional tests as needed.

■ Collaborate with software/systems personnel in application testing, such as system, unit, regression, load, and acceptance testing methods.

■ Make recommendations for improvement of applications to programmers and software developers or engineers.

■ Analyze formal test results in order to discover and report any defects, bugs, errors, configuration issues, and interoperability flaws.

■ Assist in the development of change control processes, practices, and guidelines for new and existing technologies.

Level I Candidate must possess an Associate’s level degree, or equivalent, in an area relevant to the area of support.

Level II Candidate must possess an Associate’s level degree, or equivalent, in an area relevant to the area of support.

Experience:

Level Experience

Level I Candidate must possess a minimum of 2 years of experience in a field relevant to the area of support.

Level II Candidate must possess a minimum of 5 years of experience in a field relevant to the area of support.

Level III Candidate must possess a minimum of 10 years of experience in a field relevant to

*In some cases, relevant experience may be considered equivalent to satisfy the educational requirements.

1y. Technical Architect – TA0X

■ Analyze, design, prototype, develop, test and support – complete software lifecycle in your hands.

■ Work with clients, prospects, implementation partners, and colleagues to envision and deliver the required functionality.

■ Create and enhance a scalable enterprise application.

■ Assess risks and impacts on the existing system as new functions are added.

Level I Candidate must possess an Associate’s level degree, or equivalent, in an area relevant to the area of support.

Level II Candidate must possess an Associate’s level degree, or equivalent, in an area relevant to the area of support.

Level III Candidate must possess a Masters’ level degree, or equivalent, in an area

Level I Candidate must possess a minimum of 2 years of experience in a field relevant to the area of support.

Level II Candidate must possess a minimum of 5 years of experience in a field relevant to the area of support.

Level III Candidate must possess 5 - 8 years of experience in a field relevant to the area of support.

*In some cases, relevant experience may be considered equivalent to satisfy the educational requirements.

EDUCATION / EXPERIENCE EQUIVALENTS

The following equivalences are guidelines only and apply to all labor categories unless expressly prohibited. Actual experience or education equivalences will be determined on a case-by-case basis.

Educational Requirement Equivalent Experience

High School Diploma / GED None

Associate’s Degree Three years of related work experience

Bachelor’s Degree Five years of related work experience; or Associate’s Degree and three years of related work experience

Master’s Degree Seven years of related work experience; or Bachelor’s Degree and three years of related work experience

Doctorate or Professional Level Degree

Ten years of related work experience; or Master’s Degree and three years of related work experience

In addition to the above guidance, professional level certifications may be substituted for an experience amount that will be determined based upon the certification requirements. In general, most professional certifications will be equivalent to one year of professional experience in a field related to that certification.