REQUEST FOR PROPOSALS

F INISH ED S URFACE CLEA NING AND RESTORATION

S ERV ICES

RF P # FY 27- RF P- 08

C ITY OF CH ARLOT TE

N ORTH CAROLIN A

S EPTEMBER 22 , 2026

REQUEST FOR PROPOSALS

RFP # FY27-RFP-08

FINISHED SURFACE CLEANING AND RESTORATION SERVICES

September 22, 2026

Charlotte Water, a department of the City of Charlotte, North Carolina, is now accepting Proposals for Finished Surface Cleaning and Restoration Services. The requirements for submitting a Proposal are stated in the attached Request for Proposals (the “RFP”). Please review them carefully.

The City of Charlotte is using the e-Procurement Portal (“Procurement Portal” - https://charlottenc.bonfirehub.com) to accept and evaluate proposals for this RFP. Proposals must be submitted electronically through the Procurement Portal on or before the Due Date in order to be accepted.

A Non-Mandatory Virtual Pre-Proposal Conference for the purpose of reviewing the RFP and answering questions regarding the Services will be held on October 2, 2026, at 1:30 p.m. No onsite meeting will be held and Service Provider(s) should not come to the City expecting to attend in person. While attendance at the Pre-Proposal Conference is not mandatory, all interested Service Provider(s) are encouraged to participate.

Click here to join – Microsoft Teams Video Conference

To join via phone only - 872-256-4172 Conference ID: 326 693 683#

Please have a copy of the RFP available for reviewing during the Pre-Proposal Conference. Proposal submissions are due no later than October 19, 2026 at 2:00 p.m.

The City is an equal opportunity purchaser.

Sincerely, Wendy Raiford Procurement Officer

Checklist for submitting a Proposal:

Step 1 Read the document fully.

Step 2 Review the solicitation timeline and upcoming events in the Procurement Portal and download copies of any documents if you plan to submit a Proposal.

Step 3 Submit any questions via the Procurement Portal by the deadline(s) noted for the solicitation.

Step 4 Conduct a thorough review of the Sample Contract. Any exceptions to the Sample Contract must be uploaded in word format (with redlines/tracked changes)

Step 5 Monitor the Procurement Portal for any addendums and/or responses to questions.

If you plan to submit a Proposal, you must submit all required documents and respond to all questions within the Procurement Portal for the RFP.

If awarded a contract, your company will be required to provide an insurance certificate(s) that meets or exceeds the requirements set forth in the Sample Contract.

Table of Contents

TABLE OF CONTENTS

1. INTRODUCTION

1.1. OBJECTIVE

1.2. DEFINITIONS

1.3. ACCURACY OF RFP AND RELATED DOCUMENTS

1.4. CITY’S RIGHTS AND OPTIONS

1.5. EXPENSE OF SUBMITTAL PREPARATION

1.6. PROPOSAL CONDITIONS

2. PROCUREMENT PROCESS

2.1. SCHEDULE AND PROCESS

2.2. INTERPRETATIONS AND ADDENDA

2.3. PRE-PROPOSAL CONFERENCE

2.4. SUBMISSION OF PROPOSALS

2.5. CORRECTION OF ERRORS

2.6. EVALUATION

2.7. CONTRACT AWARD BY CITY MANAGER. (ANTICIPATED)

2.8. VENDOR INCLUSION

3. SCOPE OF FINISHED SURFACE CLEANING AND RESTORATION SERVICES.

3.1. GENERAL SCOPE

3.2. GENERAL REQUIREMENTS

3.3. SERVICES LOCATIONS AND FREQUENCY

3.4. EQUIPMENT AND MATERIALS

3.5. SURFACE TYPES AND CLEANING/RESTORATION SPECIFICATIONS

3.7. QUALITY CONTROL AND PERFORMANCE STANDARDS

3.8. SAFETY REQUIREMENTS

3.9. REPORTING AND DOCUMENTATION

3.10. PRICING

4. PROPOSAL CONTENT AND FORMAT

4.3. PROPOSAL CONTENT

5. PROPOSAL EVALUATION CRITERIA

5.3. QUALIFICATIONS, EXPERIENCE, AND APPROACH

5.4. COST EFFECTIVENESS AND VALUE

5.5. ACCEPTANCE OF THE TERMS OF THE CONTRACT

Section 1 Introduction and General Information

1. INTRODUCTION.

1.1. Objective.

The objective of this RFP is to solicit Proposals that will enable the City to determine which Company and Proposed Solution will best meet the City’s needs for the Services detailed in the Scope of Work. [

1.2. Definitions.

As used in this RFP, the following terms shall have the meanings set forth below:

Acceptance: Refers to receipt and approval by the City of a Deliverable or Service in accordance with the acceptance process and criteria in the Contract.

Affiliates: Refers to all departments or units of the City and all other governmental units, boards, committees or municipalities for which the City processes data or performs services.

Business Hours Shall be defined as Monday through Friday from 7:00 a.m. EST to 5:00 p.m.

EST excluding City-Observed Holidays. The hours within this timeframe may be wholly referred to as a “Business Day”.

Charlotte Business INClusion/CBI: Refers to the Charlotte Business INClusion office of the City of

Charlotte.

Charlotte Business INClusion Policy/ CBI Policy: Refers to the policy adopted by City Council, which seeks to enhance competition in contracting and procurement opportunities for SBEs located in the Charlotte Combined Statistical Area.

Charlotte Combined Statistical Area: Refers to the area consisting of the North Carolina counties of Anson, Cabarrus, Cleveland, Gaston, Iredell, Lincoln, Mecklenburg, Rowan, Stanly, and Union, and the South Carolina counties of Chester, Lancaster, and York;

a criterion used by Charlotte Business INClusion to determine eligibility to participate in the program.

City: Refers to the City of Charlotte, North Carolina.

City Project Manager: Refers to a specified City employee representing the City’s best interests in this Project.

Company: During the solicitation process, refers to a company that has interest in providing the Services. After the solicitation process, refers to a company that has been selected by the City to provide the Services.

Company Project Manager: Refers to a specified Company employee representing the best interests of the Company for this Project.

Contract: Refers to a written agreement executed by the City and the Company for all or part of the Services.

Deliverables: Refers to all tasks, reports, information, designs, plans, and other items that the Company is required to deliver to the City in connection with the Contract.

Department: Refers to a department within the City of Charlotte.

Documentation: Refers to all written, electronic, or recorded works that describe the use, functions, features, or purpose of the Deliverables or Services or any component thereof, and which are provided to the City by the Company or its subcontractors, including without limitation all end user manuals, training manuals, guides, program listings, data models, flow charts, and logic diagrams.

Environmentally Preferable Products: Refers to products that have a lesser or reduced effect on human health and the environment when compared with competing products that serve the same purpose. This comparison may consider raw materials acquisition, production, manufacturing, packaging, distribution, reuse, operation, maintenance, or disposal of the product.

Evaluation Committee: Refers to a City-appointed committee that will evaluate Proposals and identify the Company(-ies) best meeting the needs of the City.

Project: Refers to the City’s need for a company to provide Finished Surface Cleaning and Restoration Services for the City.

Proposal: Refers to the proposal submitted by a Company for the Services as outlined in this RFP.

Services: Refers to the Finished Surface Cleaning and Restoration Services as requested in this RFP.

Small Business Enterprise/SBE: Refers to a business enterprise that is certified by the City of Charlotte under the CBI Policy as meeting all of the requirements for SBE certification.

Specifications and Requirements: Refers to all definitions, descriptions, requirements, criteria, warranties, and performance standards relating to the Deliverables and Services that are set forth or referenced in: (i) this RFP, including any addenda; (ii) the Documentation; and (iii) any functional and/or technical specifications that are published or provided by the Company or its licensors or suppliers from time to time with respect to all or any part of the Deliverables or Services.

Subcontracting Goal: Refers to a SBE Goal established by the City for an RFP and resulting Contract.

Trade Secrets: Information of the City or any of its suppliers, contractors or licensors that:

(i) derives value from being secret; and (ii) the owner has taken reasonable steps to keep confidential. See N.C. Gen. Stat. § 66-152 et seq. Examples of trade secrets include information relating to proprietary software, new technology, new products or services, flow charts or diagrams that show how things work, manuals that tell how things work and business processes and procedures.

Work Product: Refers to the Deliverables and all other programs, algorithms, reports, information, designs, plans and other items developed by the Company in connection with this RFP, and all partial, intermediate or preliminary versions of any of the foregoing.

1.3. Accuracy of RFP and Related Documents.

Each Company must independently evaluate all information provided by the City. The City makes no representations or warranties regarding any information presented in this RFP, or otherwise made available during this procurement process, and assumes no responsibility for conclusions or interpretations derived from such information. In addition, the City will not be bound by or be responsible for any explanation or conclusions regarding this RFP or any related documents other than those provided by an addendum issued by the City. Companies may not rely on any oral statement by the City or its agents, advisors, or consultants.

If a Company identifies potential errors or omissions in this RFP or any other related documents, the Company should immediately notify the City of such potential discrepancy in writing. The City may issue a written addendum if the City determines clarification necessary. Each Company requesting an interpretation will be responsible for submitting them per Section 2.2.

1.4. City’s Rights and Options.

The City reserves the right, at the City’s sole discretion, to take any action affecting this RFP, this RFP process, or the Services or facilities subject to this RFP that would be in the best interests of the City, including:

1.4.1. To supplement, amend, substitute, or otherwise modify this RFP, including the schedule, at any time;

1.4.2. To cancel this RFP with or without the substitution of another RFP;

1.4.3. To require one or more Companies to supplement, clarify or provide additional information in order for the City to evaluate the Proposals submitted

1.4.4. To investigate the qualifications, experience, capabilities, and financial standing of each Company submitting a Proposal;

1.4.5. To waive any defect or irregularity in any Proposal received;

1.4.6. To reject any or all Proposals;

1.4.7. To share the Proposals with City employees other than the Evaluation Committee or City advisory committees as deemed necessary;

1.4.8. To award all, none, or any part of the Services and enter into Contracts with one or more of the responding Companies deemed by the City to be in the best interest of the City, which may be done with or without re-solicitation;

1.4.9. To discuss and negotiate with any Company(-ies) their Proposal terms and conditions, including but not limited to financial terms;

1.4.10. To terminate discussions and negotiations with any Company at any time and for any reason;

1.4.11. To issue additional requests for information; and

1.4.12. To take any action affecting this RFP, this RFP process, or the Services or facilities subject to this RFP that would be in the best interest of the City.

1.5. Expense of Submittal Preparation.

The City accepts no liability, and Companies will have no actionable claims, for reimbursement of any costs or expenses incurred in participating in this solicitation process. This includes expenses and costs related to Proposal submission, submission of written questions, attendance at pre-proposal meetings or evaluation interviews, contract negotiations, or activities required for contract execution.

1.6. Proposal Conditions.

1.6.1. The following terms are applicable to this RFP and the Company’s Proposal Not An Offer.

This RFP does not constitute an offer by the City. No binding contract, obligation to negotiate, or any other obligation shall be created on the part of the City unless the City and the Company execute a Contract. No recommendations or conclusions from this RFP process concerning the Company shall constitute a right (property or otherwise) under the Constitution of the United States or under the Constitution, case law, or statutory law of North Carolina.

1.6.2. Right to Terminate Discussions.

The Company’s participation in this process might result in the City selecting the Company to engage in further discussions. The commencement of such discussions, however, does not signify a commitment by the City to execute a Contract or to continue discussions. The City can terminate discussions at any time and for any reason.

1.6.3. Trade Secrets and Personal Identification Information.

Definition.

Upon receipt by the City, all materials submitted by a Company (including the Proposal) are considered public records except for (1) material that qualifies as “trade secret” information under N.C. Gen. Stat. § 66-152 et seq. (“Trade Secrets”) or (2) “personally identifiable information” protected by state or federal law, to include, but not be limited to, Social Security numbers, bank account numbers, and driver’s license numbers (“Personally Identifiable Information” or “PII”).

Instructions for Marking and Identifying Trade Secrets.

If any Proposal contains Trade Secrets or PII, such Trade Secrets and PII must specifically and clearly be identified by clearly separating them from the rest of the Proposal and marked either “Personally Identifiable Information – Confidential” or “Trade Secret— Confidential and Proprietary Information.” This confidentiality caption must appear on each page of the Trade Secret or PII materials, and the document(s) must be submitted separately in the Procurement Portal.

Availability of Proposals to City Staff and Contractors.

By submitting a Proposal, each Company agrees that the City may reveal any Trade Secret materials and PII contained therein to all City staff and City officials involved in the selection process, and to any outside consultant or other third parties who serve on the Evaluation Committee or who are hired or appointed by the City to assist in the evaluation process.

Availability of Proposals via Public Records Requests.

Any person or entity (including competitors) may request Proposals submitted in response to an RFP. Only those portions of RFPs properly designated as Trade Secret or PII are not subject to disclosure. The public disclosure of the contents of a Proposal or other materials submitted by a Company is governed by N.C. Gen. Stat. §§ 132 and 66-152, et seq.

When determining whether to mark materials as Trade Secret, please note the following:

• Entire Proposals may not be marked as Trade Secret

• Pricing may not be marked as Trade Secret

The City may disqualify and Company that designates its entire Proposal as a trade secret, or any portion thereof that clearly does not qualify under applicable law as a Trade Secret or PII. Each Company agrees to indemnify, defend, and hold harmless the City and each of its officers, employees, and agents from all costs, damages, and expenses incurred in connection with refusing to disclose any material that the Company has designated as a Trade Secret or PII. This includes an obligation on the part of the Company to defend any litigation brought by a party that has requested Proposals or other information that the Company has marked Trade Secret or PII.

1.6.4. Statutory Requirements.

Any Contract awarded as a result of this RFP shall be in full conformance with all statutory requirements of North Carolina and all statutory requirements of the Federal Government, to the extent applicable.

1.6.5. Reservation of Right to Change Schedule.

The City shall ultimately determine the timing and sequence of events resulting from this RFP. The City reserves the right to delay the closing date and time for any phase if City staff believe that an extension will be in the best interest of the City.

1.6.6. Reservation of Right to Amend RFP.

The City reserves the right to amend this RFP at any time during the process, if it believes that doing so is in the best interests of the City. Any addenda will be posted to the Procurement Portal. Companies are required to acknowledge receipt of each addendum.

1.6.7. No Collusion or Conflict of Interest.

By responding to this RFP, the Company shall be deemed to have represented and warranted that the Proposal is not made in connection with any competing Company submitting a separate response to this RFP, and is in all respects fair and without collusion or fraud.

1.6.8. Proposal Terms Firm and Irreversible.

The signed Proposal shall be considered a firm offer on the part of the Company. The City reserves the right to negotiate price and other terms. All Proposal elements (including all statements, claims, declarations, prices, and specifications) shall be considered firm and irrevocable for purposes of future Contract negotiations unless specifically waived in writing by the City. The Company chosen for award should be prepared to have its Proposal and any relevant correspondence incorporated into the Contract, either in part or in its entirety, at the City's election. Any false or misleading statements found in the Proposal or Contract exceptions not included in the Proposal may be grounds for disqualification.

1.6.9. Charlotte Business INClusion Program.

Pursuant to Charlotte City Council’s adoption of the Charlotte Business INClusion (CBI) Policy, the CBI program seeks to enhance competition and participation of Small Business Enterprises (SBEs) in City contracting. To accomplish this, the City has examined its procurements and set specific SBE participation goals on a contract-by-contract basis. In addition, CBI makes a concerted effort to expand its certified SBE vendor pool and assist city-certified firms in growing, enhancing, and developing their businesses. CBI offers numerous development programs supporting certified businesses in organizational training, strategic development, and networking opportunities.

The CBI Policy and CBI Manual are posted online here: www.charlottebusinessinclusion.com

To determine whether disparities exist in City contracting based on race-neutral and gender-neutral factors, and also to measure the effectiveness of the City’s Charlotte Business INClusion (“CBI”) Program, the City tracks the utilization of subcontractors and suppliers on specific City contracts based on race-neutral and general-neutral small business enterprise status (SBE). It is important that the City obtain this data only City-certified SBE suppliers and subcontractors and also for other subcontractors and suppliers. As a condition for receiving payments under this Contract, the Bidder agrees to submit any payment record into InclusionCLT, or any subsequent system designated by the City, detailing the amounts paid by the Company to all subconsultants and suppliers receiving payment in connection with this Contract.

The City intends to negotiate an SBE goal with the selected Company. The City would like the Company to submit the firms it intends to utilize to meet this goal. Therefore, the Company is required to submit the SBE Utilization Form attached herein. Failure to submit this form with the Proposal shall render the Proposal non-responsive.

City certified SBE firms can be found in the City’s InclusionCLT system:

https://charlotte.diversitycompliance.com/

1.6.10. Subcontracting.

The Company given contract award shall be the prime contractor and shall be solely responsible for contractual performance. In the event of a subcontracting relationship, the Company shall remain the prime contractor and will assume all responsibility for the performance of the Services that are supplied by all subcontractors. The City retains the right to approve all subcontractors. Additionally, the City must be named as a third-party beneficiary in all subcontracts.

1.6.11. Equal Opportunity.

The City has an equal opportunity purchasing policy. The City seeks to ensure that all segments of the business community have access to supplying the goods and services needed by City programs. The City provides equal opportunity for all businesses and does not discriminate against any Companies regardless of race, color, religion, age, sex, and national origin or disability.

1.6.12. Use of City’s Name.

No advertising, sales promotion, or other materials of the Company or its agents or representatives may identify or reference the City in any manner absent the prior written consent of the City.

1.6.13. Withdrawal for Modification of Proposals.

Companies may change or withdraw a previously-submitted Proposal at any time prior to the Proposal due date by editing or removing their submission on the Procurement Portal.

1.6.14. No Bribery.

In submitting a response to this RFP, each Company certifies that neither it, any of its affiliates or subcontractors, nor any employees of any of the foregoing has bribed, or attempted to bribe, an officer or employee of the City in connection with the Contract.

1.6.15. Exceptions to the RFP.

Other than exceptions that are stated in compliance with this Section, each Proposal shall be deemed to agree to comply with all terms, conditions, specifications, and requirements of this RFP including the Sample Contract language. An “exception” is defined as the Company’s inability or unwillingness to meet a term, condition, specification, or requirement in the manner specified in the RFP including in the Sample Contract. All exceptions taken must be identified and explained in writing in your Proposal and must specifically reference the relevant section(s) of this RFP. If the Company provides an alternate solution when taking an exception to a requirement, the benefits of this alternative solution and impact, if any, on any part of the remainder of the Company’s solution, must be described in detail.

Exceptions must be submitted under the Acknowledgement section in the Procurement Portal. If exceptions are not identified in your Proposal, they may not be considered during Contract negotiation and could result in Proposal being rejected from further consideration.

If legal counsel needs to review the Sample Contract prior to signature, reviews must be completed before your Proposal is submitted. The City reserves the right to refuse consideration of any terms not so included. Any proposed changes to the Sample Terms after tentative contract award may constitute a material change to the Company’s Proposal and be grounds for revoking the award.

The City intends to enter into a City-drafted Contract with the successful Company that contains the terms and conditions set forth in the Sample Services Contract. The number and extent of any exceptions and proposed additions to the Sample Terms will be one of the City’s evaluation criteria.

Notwithstanding the foregoing, the City reserves the right to modify the Sample Terms prior to or during contract negotiations if it is in the City’s best interest to do so.

1.6.16. Fair Trade Certifications.

By submitting a Proposal, the Company certifies that:

• The prices in its Proposal have been arrived at independently, without consultation, communication, or agreement with anyone, as to any matter relating to such prices for the purpose of restricting competition;

• Unless otherwise required by law, the prices quoted in its Proposal have not been knowingly disclosed by the Company and will not knowingly be so disclosed prior to the Proposal due date; and

• No attempt has been made or will be made by the Company to induce any other person or firm to submit or not to submit a Proposal for the purpose of restricting competition.

1.6.17. Companies’ Obligation to Fully Inform Themselves.

Companies or their authorized representatives must fully inform themselves as to all conditions, requirements, and specifications of this RFP before submitting a Proposal.

Failure to do so will be at the Company’s own risk.

1.6.18. Environmentally Preferable Purchasing.

The City promotes the practice of Environmentally Preferable Purchasing (EPP) in acquiring products or services. Applicable EPP attributes that may be taken into consideration as environmental criterion include the following:

Recycled content Recyclability Reduced Packaging Water efficiency Durability Pollution Prevention Reduced toxicity

Companies able to supply products or services containing any of the applicable environmentally preferable attributes that meet performance requirements are encouraged to offer them in the Proposal using the provided Questionnaire in the Procurement Portal. Companies must provide certification of environmental standards and other environmental claims, such as recycled content and emissions data or a formal statement signed by a senior company official.

1.6.19. Disclaimer

Each Company must perform its own evaluation and due diligence verification of all information and data provided by the City. The City makes no representations or warranties regarding any information or data provided by the City.

Section 2 Procurement Process

2. PROCUREMENT PROCESS.

This Section 2 contains information about the procurement process for this Project.

2.1. Schedule and Process.

The following chart shows the schedule of events for the conduct of this RFP. The key events and deadlines for this process are as follows, some of which are set forth in more detail in the Sections that follow:

DATE EVENT

September 22, 2026 Issuance of RFP. The City issues this RFP.

October 2, 2026 Non-Mandatory Pre-Proposal Conference to be held via the link indicated in Section 2.3 at 1:30 p.m.

October 9, 2026 Submission of Questions After the Pre-Proposal Conference. Questions are due by 4:00 p.m.

October 19, 2026 Proposal Submission. Proposals are due by 2:00 p.m. via the Procurement Portal.

October 2026 Evaluation. The Evaluation Committee will assess each Proposal and conduct evaluation activities with Companies.

November 2026 Contract Award by City Manager.

December 1, 2026 Services Commence. Company begins providing the Services.

2.2. Interpretations and Addenda.

There are two (2) ways to ask questions about this RFP: (1) submit a question through the Vendor Discussion section on the Procurement Portal; or (2) ask a question at the Pre-Proposal Conference.

Other than these permitted methods, Companies should refrain from contacting City staff prior to the Proposal due date. The City is not bound by any statements, representations or clarifications regarding this RFP other than those provided in writing by the Procurement Officer.

After the Pre-Proposal Conference, questions must be submitted in the Procurement Portal by the deadline stated in Section 2.1.

When responding to Company questions or issuing addenda to the RFP, the City will post the answer or information to the Procurement Portal.

2.3. Pre-Proposal Conference.

A Non-Mandatory Pre-Proposal Conference will be conducted on October 2, 2026 at 1:30 p.m. Meeting information is provided below:

Click here to join – Microsoft Teams Video Conference

To join via phone only - 872-256-4172 Conference ID: 326 693 683#

While attendance at the Pre-Proposal Conference is not mandatory, all interested Companies are encouraged to attend. If special accommodations are required for attendance, please notify the City in advance through the Vendor Discussion section of the Procurement Portal.

2.4. Submission of Proposals.

Proposals must be in the format specified in Section 4 of this RFP by October 19, 2026 on or before but no later than 2:00 p.m.

When received, all Proposals and supporting materials, as well as correspondence relating to this RFP, shall become the property of the City. The Proposals will not be read aloud or made available to inspect or copy until any trade secret issues have been resolved.

Section 2 Procurement Process

2.5. Correction of Errors.

The person signing the Proposal must initial erasures or other corrections in the Proposal. The Company further agrees that in the event of any obvious errors, the City reserves the right to waive such errors in its sole discretion. The City, however, has no obligation under any circumstances to waive such errors.

2.6. Evaluation.

As part of the evaluation process, the Evaluation Committee may engage in discussions with one or more Companies. Discussions might be held with individual Companies to determine in greater detail the Company’s qualifications, to explore with the Company the scope and nature of the required contractual Services, to learn the Company’s proposed method of performance and the relative utility of alternative methods, and to facilitate arriving at a Contract that will be satisfactory to the City.

The City may in its discretion require one (1) or more Companies to make presentations to the Evaluation Committee or appear before the City and/or its representatives for an interview. During such interview, the Company may be required to orally and otherwise present its Proposal and to respond in detail to any questions posed. Additional meetings may be held to clarify issues or to address comments, as the City deems appropriate. Companies will be notified in advance of the time and format of such meetings.

Since the City may choose to award a Contract without engaging in discussions or negotiations, the Proposals submitted shall state the Company's best offer for performing the Services described in this

RFP.

2.7. Contract Award by City Manager. (anticipated)

As soon as practical after opening the Proposals, the name of the apparent successful Company will be submitted to the City Manager for final approval of award and the Procurement Officer will provide Contract documents to the Company. In the event the City Manager approval is not received within one hundred eighty (180) calendar days after opening of the Proposals, the Company may request that it be released from the Proposal.

2.8. Vendor Inclusion.

The City’s vendor management philosophy supports a fair, open, and inclusive process that offers the same access and information to all Companies. Although Companies are not required to be registered in the City’s vendor registration system prior to submitting a Proposal, in order to execute a contract with the City and receive payment from the City, all Companies must register with the City’s vendor registration system.

Your registration provides the City with baseline information for your company including location, contact and demographic information, as well as your areas of expertise with specific commodity and/or service descriptions. You will also have the opportunity to complete any applicable certifications if your company desires to establish itself as an SBE. The link below will provide you with the opportunity to complete your registration on-line with the City.

http://charlottenc.gov/vendors

Section 3 Scope of Services

3. SCOPE OF FINISHED SURFACE CLEANING AND RESTORATION SERVICES.

3.1. General Scope.

Charlotte Water is seeking proposals from qualified contractors to provide comprehensive finished surface cleaning and restoration services for facilities and surfaces owned or maintained by Charlotte Water. This scope of work outlines the requirements, specifications, and expectations for these services to ensure cleanliness, safety, and aesthetic appeal of its properties.

The selected Companies will be awarded a contract for an initial term of three (3) years with the option to renew for two (2) one-year terms. It is the City’s intent to select multiple Companies to provide these services The City reserves the right to request services according to actual need and does not guarantee a specified amount of service volume.

While the City is flexible with respect to certain elements of the Finished Surface Cleaning and Restoration Services, the City has specific requirements and preferences for the Service delivery method.

3.2. General Requirements.

3.2.1. The Company shall provide all labor, supervision, equipment, tools, materials, supplies, transportation, and other items necessary to perform finished surface cleaning and restoration services as specified in this scope of work.

3.2.2. The Company shall comply with all applicable federal, state, and local laws, regulations, and ordinances, including but not limited to environmental regulations regarding wastewater management, OSHA safety requirements, and local noise ordinances.

3.2.3. The Company shall possess all required licenses, permits, and certifications necessary to perform finished surface cleaning and restoration services in North Carolina.

3.3. Services Locations and Frequency.

3.3.1. Services shall be performed at the seven (7) primary Charlotte Water Facilities on an as needed basis. Other Charlotte Water sites may also request on-call service as needed.

• Hwy 16 – Brookshire

• ESF

• Customer Service Division

• Field Operations – Zone 1

• Field Operations – Zone 2

• Field Operations – Zone 3

• Field Operations – Zone 4

3.3.1. Task Orders will be issued and will vary in length of time to complete.

3.3.2. The City reserves the right to solicit a quote for services from one or more companies prior to assigning an individual service or project.

3.3.3. Regular service schedule shall be established in coordination with the City's designated representative.

3.3.4. It is anticipated that the majority of services will be completed during normal working hours. Normal working hours are Monday-Friday 0700hrs – 0500hrs, however, work may require work if needed after hours or emergency requests.

3.3.5. The Company shall be available for emergency or special-request services within 48 hours of notification by the City.

3.4. Equipment and Materials.

3.4.1. The Company shall use commercial-grade equipment capable adjustable based on the surface being cleaned and restored.

3.4.2. All cleaning solutions and chemicals used shall be:

3.4.2.1. Environmentally friendly and biodegradable

3.4.2.2. Appropriate for the surface being cleaned

3.4.2.3. Non-corrosive to building materials

3.4.2.4. Compliant with EPA guidelines

3.4.2.5. Safe for surrounding vegetation and wildlife

3.4.3. The Company shall provide Safety Data Sheets (SDS) for all chemicals used prior to commencing work.

3.5. Surface Types and Cleaning/Restoration Specifications. (Includes but not limited to the following:)

3.5.1 Interior Flooring

3.5.1.1. Carpet – dry extraction, encapsulation and wet extraction

3.5.1.2. Ceramic tile & grout

3.5.1.3. Concrete – sealed & unsealed

3.5.1.4. Luxury Vinyl Tile/Plank

3.5.1.5. Marble – Seal & Wax

3.5.1.6. Resinous Coating (epoxy etc.)

3.5.1.7. Rubber fitness

3.5.1.8. Stone

3.5.1.9. Terrazzo – Strip & Wax

3.5.1.10. Vinyl Composite Tile – Burnish

3.5.1.11. Vinyl Composite Tile – Strip & Wax

3.5.2 Vertical Surfaces

3.5.2.1 Glass – interior & exterior

3.5.2.2 Masonry

3.5.2.3 Metal

3.5.2.4 Stone

3.5.2.5 Wood

3.5.3 Miscellaneous

3.5.3.1 High Bay dusting & cleaning

3.5.3.2 HVAC Rigid Ductwork Interior Cleaning

3.5.3.3 Pressure Washing (concrete, metal, etc.)

3.5.3.4 Upholstery/Textiles (chairs, etc.)

3.6. Work Procedures.

3.6.1 Pre-Service Requirements

3.6.1.1 Conduct site inspection with the city's representative before beginning work

3.6.1.2 Document pre-existing damage or conditions with photographs

3.6.1.3 Develop and submit work plan including schedule, equipment to be used, and cleaning and or restoration methods

3.6.1.4 Obtain approval from the city's representative before commencing work

3.6.2 Service Execution

3.6.2.1 Notify facility occupants at least 48 hours prior to scheduled service

3.6.2.2 Place appropriate signage and barriers to restrict access to work areas

3.6.2.3 Protect adjacent surfaces, landscaping, and property from overspray and damage

3.6.2.4 Cover electrical outlets, fixtures, and sensitive equipment

3.6.2.5 Clean and restore finished surfaces using manufacturer-approved cleaning methods and products that will not damage, discolor, or degrade the surface finish.

3.6.2.6 Maintain consistent cleaning patterns to ensure uniform results

3.6.2.7 Work systematically from top to bottom on vertical surfaces

3.6.3 Water Management

3.6.3.1 Comply with all local regulations regarding wastewater management

3.6.3.2 Implement appropriate containment measures to prevent runoff into storm drains

3.6.3.3 Use water reclamation systems when required by local regulations

3.6.3.4 Properly dispose of wastewater according to environmental regulations

3.6.3.5 Minimize water usage through efficient cleaning techniques

3.6.4 Post-Service Requirements

3.6.4.1 Conduct post-service inspection with the city's representative

3.6.4.2 Document completed work with photographs

3.6.4.3 Remove all equipment, materials, and debris from the site

3.6.4.4 Restore any moved items to their original positions

3.6.4.5 Submit service completion report within 5 business days

3.7. Quality Control and Performance Standards.

3.7.1 The Company shall implement a quality control program to ensure consistent service quality.

3.7.2 Surfaces shall be free from visible dust, debris, stains, mildew, algae, gum, graffiti, and other surface contaminants after cleaning.

3.7.3 Cleaning shall result in a uniform appearance without streaking, spotting, or visible residue.

3.7.4 The Company shall re-clean any areas deemed unsatisfactory by the city's representative at no additional cost.

3.7.5 The Company shall repair or replace any items damaged during the cleaning process at no cost to The City of Charlotte.

3.8. Safety Requirements.

3.8.1. The Company shall comply with all OSHA regulations and industry safety standards.

3.8.2. All personnel shall wear appropriate personal protective equipment (PPE) including but not limited to:

3.8.2.1. Safety glasses or face shields

3.8.2.2. Hearing protection

3.8.2.3. Non-slip footwear

3.8.2.4. Gloves resistant to chemicals used

3.8.2.5. High-visibility clothing when working near traffic areas

3.8.3. The Company shall implement appropriate safety measures including:

3.8.3.1. Proper barricading of work areas

3.8.3.2. Warning signs to alert pedestrians of wet surfaces and work in progress

3.8.3.3. Safe handling and storage of chemicals and equipment

3.8.3.4. Electrical safety measures when using powered equipment

3.8.4. The Company shall immediately report any accidents, injuries, or property damage to The City's representative.

3.9. Reporting and Documentation.

3.9.1. The Company shall provide the following documentation:

3.9.1.1. Service completion reports for each location

3.9.1.2. Before and after photographs of cleaned areas

3.9.1.3. Documentation of any issues encountered, or additional services required

3.9.1.4. Chemical usage reports when requested

3.9.2. The Company shall maintain a log of all services performed, including date, location, personnel, equipment used, and time spent.

3.9.3. The Company shall submit monthly summary reports of all services performed.

3.10. Pricing.

3.10.1. Each Company warrants the price(s), terms and conditions quoted shall be firm for acceptance by the City for a period of one hundred eighty (180) calendar days from the date of proposal due date. Once award is made and a Contract is in place, prices shall remain firm and fixed for the entire Contract period, unless revised in accordance with the Price Adjustments section of the Sample Contract.

3.10.2. The City agrees to pay the Company on a time and materials basis. Pricing must be all-inclusive and cover every aspect of the Project. A Price Schedule (Excel spreadsheet with multiple tabs) is provided in the procurement portal to assist you.

4. PROPOSAL CONTENT AND FORMAT.

The City desires all Proposals to be identical in format in order to facilitate comparison. While the City’s format may represent departure from the Company’s preference, the City requires strict adherence to the format. All Forms and Questionnaires shall be found and submitted in the City’s Procurement Portal. The Proposal shall be submitted in the format described below:

A. Cover Letter;

B. Proposed Solution;

C. Pricing Schedule (Pricing Response);

D. Required Forms;

• The “Proposal Submission” Form;

• The “References” Form;

• The “SBE Utilization” Form;

• The “ Contractor’s Safety Assessment Form;

• The “Company’s Background Response” Questionnaire; and

E. Exceptions to the Remainder of the RFP, including the Sample Contract.

4.3. Proposal Content.

4.3.1. Cover Letter.

The Proposal must include a letter of transmittal attesting to its accuracy, signed by an individual authorized to execute binding legal documents. The cover letter shall provide the name, address, telephone and facsimile numbers of the Company along with the name, title, address, email address, and telephone numbers of the executive that has the authority to contract with the City. The cover letter shall present the Company's understanding of the Project and a summary of the approach to perform the Services.

4.3.2. Proposed Solution.

Given the purpose of this Project and the City's goals as stated in this RFP, provide a creative solution to meet such goals. For each component of the Project described in Section 3, state whether and how your Proposed Solution complies as well as any additional information requested. If you wish to add supplemental information, it shall be labeled “Supplemental Information.”

4.3.3. Required Forms.

To be deemed responsive to this RFP, Companies must complete all Proposal Forms listed in the Requested Information section on the Procurement Portal

4.3.4. Acknowledgements.

To be deemed responsive to this RFP, Companies must complete all Acknowledgements listed in the Requested Information section on the Procurement Portal.

4.3.5. Exceptions to the RFP.

Companies must review Section 1.6.16 for an overview of Exceptions to the RFP. If you elect to take Exceptions to the RFP, including the Sample Contract, then you must upload a redlined version under the Acknowledgement Section in the Procurement Portal. If exceptions are not identified by way of an uploaded redline version, then they may not be considered during Contract negotiation and could result in Proposal being rejected from further consideration.

5. PROPOSAL EVALUATION CRITERIA.

Proposals will be evaluated based on the Company's ability to meet the performance requirements of this RFP.

This section provides a description of the evaluation criteria that will be used to evaluate the Proposals. To be deemed responsive, it is important for the Company to provide appropriate detail to demonstrate satisfaction of each criterion and compliance with the performance provisions outlined in this RFP. The Company’s Proposal will be the primary source of information used in the evaluation process. Proposals must contain information specifically related to the proposed Services and requested herein. Failure of any Company to submit information requested may result in the elimination of the Proposal from further evaluation.

Proposals will be assessed to determine the most comprehensive, competitive and best value solution for the City based on, but not limited to, the criteria below. The City reserves the right to modify the evaluation criteria or waive portions thereof. Proposals will be evaluated on the following major categories:

a. Qualifications, Experience, And Approach;

b. Cost Effectiveness and Value; and

c. Acceptance of the Terms of the Contract

5.3. Qualifications, Experience, and Approach.

Companies will be evaluated based upon their understanding, experience and qualifications in performing the same or substantially similar Services, as reflected by its experience in performing such Services. The evaluation will include references regarding work for organizations with needs similar to the City's, and the feasibility of the Company's approach for the provision of the Services.

5.4. Cost Effectiveness and Value.

Under this criterion, Proposals will be compared in terms of the most reasonable and effective pricing options. The Evaluation Committee will also take into consideration any indirect costs associated with the Services and administration of the Contract.

5.5. Acceptance of the Terms of the Contract.

The City will evaluate the Proposals for compliance with the terms, conditions, requirements, and specifications stated in this RFP including the sample contract language provided. Regardless of exceptions taken, Companies shall provide pricing based on the requirements and terms set forth in this RFP. Exceptions shall be identified in accordance with Sections 1.6.16 of this RFP.