FA8823-12-R-0002 SLISS Draft PWS 26 JAN 12.docx

DRAFT Performance Work Statement (PWS) Import - Space Logistics Infrastructure Support Services (SLISS) Vision Statement This contract is to provide the weapon systems program offices on Peterson AFB and Schriever AFB with infrastructure support.

1 Introduction This Performance Work Statement (PWS) provides Space Logistics Infrastructure Support Service (SLISS) services to the Space and Missile Systems Center (SMC) Space Logistics (SL) Directorate and related space organizations. The SLISS contract will be used to acquire non-personal services in support of various missions, command, control, communications, and intelligence activities within Air Force Space Command (AFSPC), Space and Missile Systems Center (SMC), Space Logistics (SL) Directorate, Peterson AFB, CO. The goal and objective of the program is to procure a single award, firm, fixed-price (FFP), with Cost Contract Line Identification Numbers (CLINs).

These contractors will not perform inherently governmental functions as defined in FAR 7.503. Specifically, contractor employees will not perform requirements development, technical evaluation of other contractors’ proposals, or participate in source selections, as stated in the Performance-based Work Statement.

1.1 Mission

The mission of the SMC/SL is to sustain and improve space weapons systems. This is accomplished by providing logistical support to various space organizations such as, but not limited to, Air Force Satellite Control Network (AFSCN), Space lift Range System (SLRS), Global Positioning Systems (GPS), Defense Meteorological Satellite Program (DMSP), Military Satellite Communications (MILSTAR), and Space Based Infrared Systems (SBIRS). The mission of the SMC/SL also includes providing support to the assigned Program Support Managers (PSMs) and System Program Directors (SPDs) in meeting life-cycle performance and cost requirements in support to the Air Force Space Command (AFSPC) and Air Force Weather Agency (AFWA) mission.

1.2 Background

The Space Logistics Directorate sustains and modifies worldwide USAF/DoD space weapon systems to include terrestrial and space weather, global positioning systems, launch range control, satellite command and control, secure communications, and missiles early warning. The group is the focal point for logistics, maintenance, supply, sustaining engineering, and the Space Logistics Readiness Center.

1.3 Scope

The scope of this contract is to provide the SMC/SL and related space organizations with the capability to execute effective support and responsive acquisition management in the areas of:

Information Technology/Communication Systems Management Support Office Administration Facilities Management Support Financial Management for Weapons Systems Support Human Resources Management Support Program Management Support Schriever Air Force Base Facilities Support Schriever Air Force Base Administrative Support

2 General Requirements In rendering the foregoing services, outputs may take the form of assistance, administration, management, execution, and/or operation of auxiliary functions which are required to support the various program offices within SMC/SL. The nature of this work will at times require the contractor be capable of quick responses to stringent deadlines. Contract will require personnel security clearances (SECRET (S), TOP SECRET (TS), and TS Sensitive Compartmental Information (TS/SCI) with all caveats as defined in the DoD Contract Security Specification, DD Form 254 attached to the contract and individual task orders. All tasks associated with section 3.7 Schriever AFB Facilities Support require an active TS/SCI clearance with all caveats.

All Contractor/Team Member/Subcontractor personnel shall wear company identification badges to distinguish themselves from Air Force employees. These badges must be visible at all times when working with Government personnel. When conversing with Government personnel during business meetings, over the telephone or via electronic mail, support Contractor/Team Member/Subcontractor personnel shall identify themselves as such to avoid situations arising where sensitive topics might be better discussed solely between Government employees. Electronic mail signature blocks shall identify their company affiliation. Contractor/Team Members/Subcontractors occupying collocated space with their Government program customer in a Government facility shall identify their workspace area with their name and company affiliation.

2.1 Non-Personal Services

The Government shall neither supervise contractor employees nor control the method by which the contractor performs the required tasks. Under no circumstances shall the Government assign tasks to, or prepare work schedules for, individual contractor employees. It shall be the responsibility of the contractor to manage its employees and to guard against any actions that are of the nature of personal services, or give the perception of personal services. If the contractor believes that any actions constitute, or are perceived to constitute personal services, it shall be the contractor's responsibility to notify the Procuring Contracting Officer (PCO) immediately.

2.2 Business Relations

The contractor shall successfully integrate and coordinate all activity needed to execute the requirement. The contractor shall manage the timeliness, completeness, and quality of problem identification. The contractor shall provide corrective action plans, proposal submittals, timely identification of issues, and effective management of subcontractors. The contractor shall seek to ensure customer satisfaction and professional and ethical behavior of all contractor personnel.

2.3 Contract Administration and Management

The contractor shall provide a dedicated program manager in Colorado Springs who shall be the single point of contact to the government for all contract administration and performance issues. The program manager shall have sufficient authority to direct the day-to-day activities of the resources assigned to this project.

2.3.1 Contract Management

The contractor shall provide for management oversight in the execution of these requirements. The contractor shall prepare a Contract Management Plan for government approval that proposes the "best" (optimum) method for completing this effort within the allotted time and budget.

The plan must describe the approach, assessment process (i.e., metrics) to quantitatively measure progress and performance, organization, schedule, personnel (including team members, consultants, and subcontractors) and deliverables projected to meet the requirements of this PWS.

2.3.2 Contract Administration

The contractor shall establish processes and assign appropriate resources to effectively administer the requirement. The contractor shall respond to Government requests for contractual actions in a timely fashion. The contractor shall have a single point of contact between the Government and Contractor personnel assigned to support contracts . The contractor shall assign work effort and maintaining proper and accurate time keeping records of personnel assigned to work on the requirement.

2.3.3 Personnel Administration

The contractor shall provide the following management and support as required. The contractor shall provide for employees during designated Government non-work days or other periods where Government offices are closed due to weather or security conditions. The contractor shall maintain the currency of their employees by providing initial and refresher training as required to meet the PWS requirements. The contractor shall make necessary travel arrangements for employees. The contractor shall provide necessary infrastructure to support contract tasks. The contractor shall provide administrative support to employees in a timely fashion (time keeping, leave processing, pay, emergency needs).

2.4 Subcontract Management

The contractor shall be responsible for any subcontract management necessary to integrate work performed on this requirement and shall be responsible and accountable for subcontractor performance on this requirement. The prime contractor will manage work distribution to ensure there are no Organizational Conflict of Interest (OCI) considerations. Contractors may add subcontractors to their team after notification to the Procuring Contracting Officer (PCO) or Contracting Officer Representative (COR). Cross teaming may or may not be permitted.

2.5 Contractor Personnel, Disciplines, and Specialties

The contractor shall accomplish the assigned work by employing and utilizing qualified personnel with appropriate combinations of education, training, and experience. The contractor shall match personnel skills to the work or task with a minimum of under/over employment of resources. The contractor shall ensure the labor categories as defined in the Labor Categories document (see attachment), labor rates, and man-hours utilized in the performance of the contract The Contractor shall provide the necessary resources and infrastructure to manage, perform, and administer the contract.

2.6 Location and Hours of Work

Work involving access to or production of classified information will be performed at the CISF, Peterson AFB, CO unless otherwise specified in the PWS.

The locations of work are:

1050 E. Stewart Ave (Building 2025) Peterson AFB CO 80914-2902 and Schriever AFB, CO 80912 Hours of work are as follows:

The contractor is expected to conform to government agency's normal operating hours 0730-1630 (7:30 am to 4:30 pm) Monday - Friday. During the performance of this PWS, mission requirements may required the contractor to surge (work overtime) to meet deadlines. During these periods, the government task lead will communicate with the contractor task leads on work schedules. There are requirements for 24/7/365 coverage for visitor control main desk at the CISF which is addressed in detail in the PWS.

Space Based Infrared System (SBIRS) Hours: Contractor must conform to core working hours of 0900 to 1500 Monday through Friday. Nominally, contractor personnel shall conform to the Air Force agency's normal operating hours of 0730- 1630, Monday through Friday. Some personnel, such as the visitor control specialists/Automated Entry Control System (AECS) operators at the Mission Control Station Backup (MCSB-H), will be required to work shifts in order to provide 24/7/365 manning of their positions. Waiver to the specified work hours shall be requested by the contractor on-site lead to the appropriate SBIRS sustainment office management personnel on a case-by-case basis.

Federal Holidays:

When mission requirements dictate, the government reserves the right to require the contractor to work on federal holiday(s). The government and contractor shall negotiate hours and compensate time as required. Work, on federal holiday(s), shall be approved by the Contracting Officer in writing prior to contractor scheduling any work on a federal holiday.

The contractor shall provide user support to restore urgent services to the extent requested on federal holidays.

2.7 Travel / Temporary Duty (TDY)

Travel to other government facilities or other contractor facilities may be required and will be specified in the PWS. All travel requirements (including plans, agenda, itinerary, or dates) shall be pre-approved by the government (subject to local policy & procedures), and is on a strictly cost reimbursable basis. Costs for travel shall be billed in accordance with the regulatory implementation of Public Law 99-234 and FAR 3.205-46 Travel Costs (subject to local policy & procedures; may reference FAR).

3 Performance Requirements The following section specifies the Performance Objectives and Performance Elements for the contract.

3.1 Information Technology/Communications Systems Management Support

3.1.1 The contractor shall provide server management, installation, configuration, troubleshooting and maintenance. The contractor shall coordinate all local authorized service interruptions and scheduled maintenance for customers assigned to SMC/SL and ESC/HSI.

Performance Standards Std: Maintain 98% availability rate and 99% reliability rate for file, web and SharePoint servers. For outages not within AOR, escalate and track work outages to completion. Follow up on escalations weekly.

3.1.2 The contractor shall develop, track, and implement server technical requirements for customers assigned to SMC/SL and ESC/HSI. Escalate and track requirements as needed.

Performance Standards Std: Develop technical server and network infrastructure solutions within 14 business days.

Std: Follow-up on escalations weekly.

Std: Implement technical server and network solutions in 7 business days. For requirements not within AOR, escalate and track requirements to completion.

3.1.3 The contractor shall provide daily and routine server and network operations, maintenance and performance monitoring tasks for customers assigned to SMC/SL and ESC/HIS.

Performance Standards Std: Audit system, event, and error logs weekly

3.1.4 The contractor shall develop, implement, and test a 6 month backup and disaster recovery plan for customers assigned to SMC/SL and ESC/HSI.

Performance Standards Std: Provide nightly, weekly and monthly backups.

3.1.5 The contractor shall provide network infrastructure management, installation, configuration and troubleshooting for customers assigned to SMC/SL and ESC/HIS.

Performance Standards Std: Resolve network outages in 2 business days. For outages not within AOR, escalate and track outage to completion. Follow-up on escalations weekly.

Std: Respond to network infrastructure outages in one hour.

3.1.6 The contractor shall develop, track, and implement network infrastructure technical requirement for customers assigned to SMC/SL and ESC/HSI.

Performance Standards Std: Develop technical server and network infrastructure solutions in 14 business days.

Std: Implement technical server and network solutions in 7 business days. For requirements not within AOR, escalate and track requirement to completion. Follow-up on escalations weekly.

3.1.7 The contractor shall develop and maintain server and network infrastructure electronic drawings, including rack elevations and network infrastructure for customers assigned to SMC/SL and ESC/HSI.

Performance Standards Std: Review drawings annually.

Std: Update drawings in 14 business days.

3.1.8 The contractor shall provide telephone and network cable plant installation, configuration and troubleshooting for customers assigned to SMC/SL and ESC/HSI. Develop, track and implement telephone and network cable plant requirements solutions. Escalate and track telephone and network cabling requirements as needed.

Performance Standards Std: Develop telephone and network cable plant solutions in 14 business days.

Std: Implement telephone and network cable plant solutions in 7 business days.

Std: Provide telephone moves in 3 business days.

3.1.9 The contractor shall track and resolve security scan vulnerabilities for customers assigned to SMC/SL and ESC/HSI.

Performance Standards Std: Correct High vulnerabilities within 14 business days and Medium vulnerabilities within 21 business days.

3.1.10 The contractor shall provide help desk walk-up support from 0700 hours to 1700 hours Monday through Friday and telephone support from 0630 hours until 1700 hours Monday through Friday; excluding all federal holidays for customers assigned to SMC/SL and ESC/HSI.

Performance Standards Std: Provide help desk walk-up support from 0700 hours to 1700 hours Monday through Friday and telephone support from 0630 hours until 1700 hours Monday through Friday, excluding all federal holidays.

3.1.11 The contractor shall provide ITE hardware and software management, installation, configuration, troubleshooting and maintenance, including desktops, laptops, printers, scanners, personal digital assistants (PDAs), Blackberrys and peripherals for customers assigned to SMC/SL and ESC/HSI. The contractor shall provide ITE work order ticket management. Escalate and track work orders as needed.

Performance Standards Std: For work orders not within AOR, escalate and track requirements to completion. Follow-up on escalations weekly.

Std: Resolve 85% of work orders within on initial contact.

3.1.12 The contractor shall provide general user, group and distro list account support, including verification, submission/escalation and tracking of the creation, deletion and modification of active directory, exchange and ticket tracking accounts, network drives, groups and distribution for customers assigned to SMC/SL and ESC/HSI. Escalate and track account requirements as needed.

Performance Standards Std: Provide ticket submission/escalation within 3 business days.

Std: Track and follow-up on escalations weekly to completion.

3.1.13 The contractor shall backup, install, and test computer system standardized images and software for deployment for customers assigned to SMC/SL and ESC/HSI.

Performance Standards Std: Deploy computer systems within 3 business days.

3.1.14 The contractor shall provide common access card assistance and PIN resets for customers assigned to SMC/SL and ESC/HSI.

Performance Standards Std: Provide common access card assistance and resets in 1 business day.

3.1.15 The contractor shall maintain a pool of laptops available for Temporary Duty (TDY) requirements for customers assigned to SMC/SL and ESC/HSI.

Performance Standards Std: Provide TDY laptops in 7 business days.

3.1.16 The contractor shall provide computer laptop support including configuration, encryption, hand receipt issue and Virtual Private Network (VPN) connectivity for customers assigned to SMC/SL and ESC/HSI.

Performance Standards Std: Provide VPN installations in 3 business days.

3.1.17 The contractor shall develop and implement a customer feedback process and capture customer satisfaction and ideas for improvement for customers assigned to SMC/SL and ESC/HSI. Provide three levels of rating: excellent, satisfactory, and unsatisfactory for a minimum of the following areas: Help Desk Support, Telephone Support, Professionalism and Timeliness. Follow-up on any less than Excellent feedback.

Performance Standards Std: Maintain 95% customer satisfaction rating.

3.1.18 The contractor shall develop and maintain Operating Instructions (OI's), procedures, policies and documentation for customers assigned to SMC/SL and ESC/HIS.

Performance Standards Std: Review and update annually.

3.1.19 The contractor shall provide Classified Message Incidents support, including intercepting, reporting, and cleaning for customers assigned to SMC/SL and ESC/HSI.

Performance Standards Std: Provide CMI reporting and cleaning in 1 business day.

3.1.20 The contractor shall provide Technical Order Distribution Office (TODO) account administration services, including the management, ordering, distribution and reconciliations of Technical Orders (TO) IAW TO 00-5-1 for customers assigned to SMC/SL and ESC/HSI.

Performance Standards Std: Conduct annual inventories and discrepancy resolution.

3.1.21 The contractor shall provide software license management, installation, configuration, troubleshooting for customers assigned to SMC/SL and ESC/HSI. Conduct annual licensing reconciliations. Provide testing and approval processing of all non-standard software requests. Escalate and track software approval requirements as needed.

Performance Standards Std: Conduct annual licensing reconciliations.

Std: Install, configure, and test standard software in 3 business days and non-standard in 5 business days.

3.1.22 The contractor shall provide Information Technology Equipment (ITE) management and inventory control by assigning equipment, managing hand receipts, tracking incoming computer shipments, processing ITE transactions with the ITE office for customers assigned to SMC/SL and ESC/HIS. The contractor shall conduct monthly inventory reconciliations and annual base inventories for 4,000 items on 14 ITE accounts.

Performance Standards Std: Conduct inventory reconciliation on 2 ITE accounts per month and all accounts annually.

3.1.23 The contractor shall develop, implement, and maintain web sites, SharePoint sites, web based applications and databases, including CISF internal web sites and SharePoint sites, CISF AF Portal sites, the CISF and Schriever SL help desk and training tracking applications, executive task tracking applications, CISF Asset Management, CISF conference and classroom scheduling applications for customers assigned to SMC/SL and ESC/HSI. The contractor shall ensure CISF web sites are registered with Air Force LINK, Air Force Portal or appropriate agency(s), establish, maintain procedures and grant permissions for web page administrators and content managers to post information for customer assigned to SMC/SL or ESC/HIS.

Performance Standards Std: Develop web-based applications and database solutions in 14 business days.

Std: Implement web-based applications and database solutions in 7 business days.

3.1.24 The contractor shall provide Certification and Accreditation (C&A) package management, to include reviewing, technical support, development, preparation and completion of C&A packages IAW the DoD Information Assurance Certification and Accreditation (DIACAP) process and act as the focal point for all C&A package coordination with the Designated Accrediting Authority (DAA), Certification Authority, SMC/ENP, and other DIACAP team members IAW DoDI 8510.01 for customers assigned to SMC/SL and ESC/HSI.

Performance Standards Std: Provide annual reviews and recertification every three years.

3.1.25 The contractor shall perform Information Assurance Manager (IAM) oversight of assigned systems under the auspices of SMC/SN in accordance with DoDI 8510.01 and DoD 8570.0 I-M for customers assigned to the AFSCN.

Performance Standards Std: Ensure all duties are being fulfilled in accordance with regulations on a daily basis to exclude federal holidays and weekends.

3.1.26 The contractor shall provide Emission Security (EMSEC) management, to include evaluation, development, reviewing and submission of EMSEC packages and act as the focal point for all EMSEC package coordination with the appropriate point of contacts IAW AFSSI 7700 for customers assigned to SMC/SL and ESC/HSI.

Performance Standards Std: Provide annual reviews and recertification every three years.

3.1.27 The contractor shall provide on-site functional support and help desk, data entry and validation for Virtual Space Logistics Readiness Center (VSLRC).

Performance Standards Std: Customers contacting help desk have problems resolved within 1 business day.

3.1.28 The contractor shall provide reconciliation and interface support for VSLRC.

Performance Standards Std: Reconciliation accomplished within 1 business day.

3.1.29 The contractor shall provide training and instruction on software usage, software configuration and administration for VSLRC.

Performance Standards Std: Provide training to all new users of VSLRC within 1 business day of account creation or new software implementation.

3.1.30 The contractor shall interface with software developer technical development for identification and corrections of technical issues for VSLRC.

Performance Standards Std: Identification and corrections to software issues resolved within 3 business days.

3.1.31 The contractor shall provide classified and unclassified web site and web page management for VSLRC.

Performance Standards Std: Web pages are up and functional 95% of time during business hours.

3.1.32 The contractor shall provide technical security expertise in planning, preparing and managing a multitude of DIACAP accredited systems for SMC program offices in building 2025.

Performance Standards Std: Provide weekly status reports and milestone tracking.

Std: Respond to and coordinate IA condition tracking (8 systems annually).

Std: Support audit and revalidation efforts (approximately 8 annually).

Std: Support Integrated Project Teams (IPTs) weekly.

3.1.33 The contractor shall interact with government representatives and other contractors on a continuous basis to achieve and maintain system(s) compliance for SMC program offices in building 2025.

Performance Standards Std: Provide weekly status and reports and milestone tracking.

Std: Respond to and coordinate IA condition tracking (8 systems annually).

Std: Support audit and revalidation efforts (approx 8 annually).

Std: Support IPTs weekly.

3.1.34 The contractor shall Advise and inform the governing DoD Component IA program on DoD ISs C&A status and issues for SMC program offices in building 2025.

Performance Standards Std: Provide weekly status reports and milestone tracking.

Std: Respond to and coordinate IA condition tracking (8 systems annually) Std: Support Audit and revalidation efforts (approx 8 annually) Std: Support IPTs weekly.

3.1.35 The contractor shall provide direction to the IA Officer (IAO) for SMC program offices in building 2025.

Performance Standards Std: Support IPTs weekly

3.1.36 The contractor shall maintain situational awareness and initiate actions to improve or restore IA posture for SMC program offices in building 2025.

Performance Standards Std: Provide weekly status reports and milestone tracking.

3.1.37 The contractor shall continuously monitor the system or information environment for security-relevant events and configuration changes that negatively impact IA posture.

Performance Standards Std: Provide weekly status reports and milestone tracking.

Std: Support IPTs weekly.

3.1.38 The contractor shall schedule a revalidation of any or all IA controls at any time independently or at the direction of the CA or DAA for SMC program offices in building 2025.

Performance Standards Std: Respond to and coordinate IA condition tracking (8 systems annually)

3.1.39 The contractor shall recommend changes or improvement to the implementation of assigned IA controls, the assignment of additional IA controls, or changes or improvements to the design of the IS for SMC program offices in building 2025.

Performance Standards Std: Provide weekly status reports and milestone tracking.

Std: Respond to and coordinate IA condition tracking (8 systems annually) Std: Support audit and revalidation efforts (approx 8 annually) Std: Support IPTs weekly

3.1.40 The contractor shall support system-level IA program that identifies IA architecture, IA requirements, IA objectives and policies; IA personnel; and IA processes and procedures for SMC program offices in building 2025.

Performance Standards Std: Provide support on a daily basis (excluding federal holidays and weekends)

3.1.41 The contractor shall ensure that information ownership responsibilities are established for each DoD information system, to include accountability, access approvals, and special handling requirements for SMC program offices in building 2025.

Performance Standards Std: support IPTs weekly

3.1.42 The contractor shall ensure the development and maintenance of IA certification documentation according to DoD Instruction 5200.40 (reference (n)) by reviewing and endorsing such documentation, and recommending action to the DAA for SMC program offices in building 2025.

Performance Standards Std: support audit and revalidation efforts (approx 8 annually)

3.1.43 The contractor shall maintain a repository of all IA certification and accreditation documentation and modifications for SMC program offices in building 2025.

Performance Standards Std: Maintain repository and ensure it is up dated at least once a quarter.

3.1.44 The contractor shall ensure that IA inspections, tests and review are coordinated for SMC program offices in building 2025.

Performance Standards Std: support audit and revalidation efforts (approx 8 annually)

3.1.45 The contractor shall ensure that all IA management review items are tracked and reported for SMC program offices in building 2025.

Performance Standards Std: provide weekly status reports and milestone tracking

3.1.46 The contractor shall ensure that incidents are properly reported to the DAA and the DoD reporting chain, as required, and that responses to IA-related alerts are coordinated for SMC program offices in building 2025.

Performance Standards Std: Report incidents upon notification.

3.1.47 The contractor shall act as the primary IA technical advisor to the DAA and formally notify the DAA of any changes impacting the DoD information system's IA posture for SMC program offices in building 2025.

Performance Standards Std: Provide weekly status reports and milestone tracking.

Std: Respond to and coordinate IA condition tracking (8 systems annually) Std: Support audit and revalidation efforts (approx 8 annually) Std: Support IPTs weekly

3.2 Office Administration

3.2.1 The contractor shall provide assistance in the location of assigned personnel through the use of automated and manual desktop systems, communications, and applications for the SMC program offices.

Performance Standards Std: Assist with location of assigned personal at least once a quarter, but additionally as necessary.

3.2.2 The contractor shall develop and prepare a variety of electronic correspondence, i.e. formal letters, position papers, reports, staff studies, staff summary packages, briefings, charts, bullet background papers, ect. For program offices within SMC/SL.

Performance Standards Std: Preparing and delivering all correspondence within assigned amount of time with fewer than 2% errors.

3.2.3 The contractor shall manage and coordinate electronic calendars and events for division chiefs and division supervisors within SMC/SNL, SLX, PKL, and SL..

Performance Standards Std: This will be accomplished on a daily basis, excluding federal holidays and weekends.

3.2.4 The contractor shall update and manage administering databases, i.e. security databases, work order databases etc. For SMC/SNL, PKL, SLX and SL.

Performance Standards Std: Update databases as required or approximately once a week within fewer than 2% errors.

3.2.5 The contractor shall perform file processing and management for SMC/SNL, PKL, SLX and SL.

Performance Standards Std: Accurate and immediate filing of records in accordance with SL records management program.

3.2.6 The contractor shall manage the suspense tracking and reporting database for SMC/SNL, PKL, SLX and SL.

Performance Standards Std: Accurate tracking and reporting approximately weekly with less than 2% errors.

3.2.7 The contractor shall prepare travel itineraries, using appropriate government travel databases for SMC/SNL, PKL, SLX and SL.

Performance Standards Std: Be proficient in AF database for travel requirements.

3.2.8 The contractor shall perform executive administrative tasks for SMC/SNL, PKL, SLX and SL.

Performance Standards Std: Prepare documentation and correspondence within 5 business days or as otherwise requested with fewer than 2% errors.

3.2.9 The contractor shall capture and publish meeting minutes for SMC/SNL, PKL, SLX and SL.

Performance Standards Std: Document all meeting minutes where they are requested to attend and deliver meeting minutes to POC within 3 business days containing fewer than 2% errors.

Deliverables:

CDRL 003 Report, Record of Meeting/Minutes

3.2.10 The contractor shall provide support for Video Teleconferencing (VTC) to coordinate meetings for approximately 2 VTC rooms and eight conference rooms located in the CISF.

Performance Standards Std: Coordinate meetings through SL VTC coordinator in accordance with SL OI 33-14.

3.2.11 The contractor shall advise and assist with preparing conference rooms for use.

Performance Standards Std: Ensure preparation for conferences are prepared within 30 minutes of conference start.

3.2.12 The contractor shall keep informed all activities via weekly verbal communication and monthly status reports for QAP and Division Chiefs. The monthly reports shall include the status of resources, resolution of previously reported problems, summary of the preceding months accomplishments, new problems encountered (if any), plans for the following month and the planned deliverables for the next month.

Performance Standards Std: Weekly communication provided with fewer than 2% errors.

3.3 Facilities Support

3.3.1 The contractor shall report to the government any equipment or applications problems or faults for the building.

Performance Standards Std: Check all equipment and applications at least once a quarter to ensure they are working properly.

3.3.2 The contractor shall monitor fire, and water system alarms; notify appropriate agencies, assist emergency services personnel with entry; and notify appropriate SMC/SLP personnel of emergency situations in accordance with governing directives, guidance and police.

Performance Standards Std: Check system alarms once a month to ensure they are working properly.

3.3.3 The contractor shall perform space allocation studies for technical and administrative areas.

Performance Standards Std: Accomplished at least once a quarter

3.3.4 The contractor shall assist in assigning and tracking space allocation for weapon system tenants.

Performance Standards Std: Assisting tenants for space allocation requests within 2 business days of request.

3.3.5 The contractor shall track space allocation for programs within SMC/SL.

Performance Standards Std: Approximately accomplished 8 to 10 times a year.

Std: Compliance based on number of personnel assigned to SMC/SL, mission requirements, space available and SMC SL OI 32-3, Facilities Excellence.

3.3.6 The contractor shall maintain a panel schedule database within excel that identifies power requirements by weapon system, circuit breaker assignment and circuit loading for technical and administrative areas.

Performance Standards Std: Maintain database with checks accomplished at least once a quarter.

3.3.7 The contractor shall analyze power loading requirements and recommend power allocation realignments for weapon system managers.

Performance Standards Std: analysis and recommendations made when needed or approximately once a quarter.

3.3.8 The contractor shall perform minor electrical installations or changes for building infrastructure.

Performance Standards Std: All electrical code requirements will be met and coordination with 21 Civil Engineering prior to accomplishment.

Std: Approximately 20 to 25 tasks per year.

3.3.9 The contractor shall maintain records of air conditioning requirements for functional areas.

Performance Standards Std: Records updated at least once a quarter.

3.3.10 The contractor shall update electrical database as heat loads change for equipment modifications.

Performance Standards Std: Approximately 20-25 updates per year - updates will be accomplished after each modification.

3.3.11 The contractor shall analyze air conditioning requirements and recommend or perform adjustments for maintaining proper equipment cooling and humidity-control environments.

Performance Standards Std: Monitor requirements and make adjustments as needed daily.

3.3.12 The contractor shall perform minor mechanical installations or changes to the building infrastructure for CISF.

Performance Standards Std: This will be monitored daily and installations made within 2 business days of notification.

3.3.13 The contractor shall update as required and maintain CISF Facility Installation Standard (FIS) for all installed system equipment in the technical areas. The FIS identifies requirements when adding or removing equipment to an area-as equipment is added, the FIS changes for affected areas.

Performance Standards Std: Approximate number of updates are 25-30 a year.

3.3.14 The contractor shall review and approve requests for waivers for non-standard installations.

Performance Standards Std: Ensure requests are reviewed and elevated within 2 business days of receipt.

3.3.15 The contractor shall provide guidance to installation contractors on technical requirements and standard building practices for CISF.

Performance Standards Std: Provide guidance to contractors within 20 minutes of arrival on site to perform work

3.3.16 The contractor shall review proposed installation, modification, or de-installation packages for proper engineering, design, completeness, and compliance with the FIS for CISF.

Performance Standards Std: ensure packages are reviewed within 7 business day of receipt and returned with comments or concurrence

3.3.17 The contractor shall inspect and certify all modification work after completion of standards and codes compliance for the building.

Performance Standards Std: inspection and certification should be accomplished within 2 hours of completed modification work

3.3.18 The contractor shall develop and maintain a spreadsheet database to schedule and track technical area infrastructure inspections and maintenance for the CISF. This database includes UPS Power and Heating Ventilation and Air Conditioning (HVAC) scheduled maintenance, UPS battery replacement, replacement of HVAC air filters and humidification components, fire alarm maintenance, and utility consumption to include electricity, water, sewage, and natural gas.

Performance Standards Std: Update spreadsheet as appropriate or check for accuracy once a month.

3.3.19 The contractor shall assist in monthly testing for emergency power generators.

Performance Standards Std: Testing completed monthly

3.3.20 The contractor shall establish and update quarterly an Air Quality Baseline Program for the CISF.

Performance Standards Std: program developed within 20 business days of contract award and reviewed quarterly for necessary adjustments

3.3.21 The contractor shall maintain a database of periodic surveys that pertain to the facility for the CISF.

Performance Standards Std: Database updated approximately once a month but more if additional surveys are conducted.

3.3.22 The contractor shall ensure air quality remains within American Society of Heating, Refrigerating, and Air Conditioning Engineers (ASHRAE) standards and manufacturer's equipment guidelines for the CISF.

Performance Standards Std: check air quality within regulation of ASHRAE standards and document accordingly

3.3.23 The contractor shall create and maintain drawing files for CISF space allocation and building floor plans.

Performance Standards Std: create drawing files no later than 30 business days after contract award date Std: update drawing files at least once a month, more often if there are numerous changes

3.3.24 The contractor shall develop work-area office and furniture layout drawings to support analysis, design and redesign for CISF.

Performance Standards Std: Submit drawings within 2 business days of request. Approximately once a month.

3.3.25 The contractor shall perform architectural design for office modifications within the CISF.

Performance Standards Std: perform architectural design at least once a year, unless moves are more frequent and need modification designs

3.3.26 The contractor shall maintain power distribution plan drawings for the CISF. These technical area drawings show transformer and panel locations, power cable one-line routing, circuit identification, and equipment receptacle locations.

Performance Standards Std: review and update power distribution plan drawings at least quarterly unless changes are made more often.

3.3.27 The contractor shall perform electrical engineering design for power distribution, grounding, lighting, security, and fire alarm systems.

Performance Standards Std: Approximately 20-25 times annually and updated upon completion of project.

Std: update design at least quarterly unless changes are needed more often

3.3.28 The contractor shall perform periodic power and harmonics monitoring to verify adequate power quality for the CISF.

Performance Standards Std: monitoring shall be performed at least quarterly

3.3.29 The contractor shall maintain mechanical and architectural systems drawings, including structural, plumbing, HVAC, fire protection, and control systems for the CISF. Mechanical drawings show the ductwork, sizing and layout, VAV locations, air handlers, chillers, and pumps, hot and chilled water plumbing, sprinkler piping, and HVAC schedules and control schematics.

Performance Standards Std: Update drawings when requested and check documentation at least once a month.

3.3.30 The contractor shall perform mechanical engineering design of HVAC equipment, ductwork distribution, pumps, plumbing, sprinkler piping, and fire alarms for the CISF.

Performance Standards Std: Review design once a quarter to ensure accuracy.

Std: Update design documents with any changes.

3.3.31 The contractor shall develop cost estimates, Statements of Work, and computer-aided engineering design drawings for all assigned facility installation or modification projects for the CISF.

Performance Standards Std: Projects submitted based on customer needs through out the year. Approximately 6 to 10 projects annually.

3.3.32 The contractor shall assist facility managers in the administration of the fire prevention and safety programs for the CISF.

Performance Standards Std: Provide assistance when needed to update programs, approximately on a monthly basis.

3.3.33 The contractor shall perform monthly inspections of fire extinguishers and emergency lighting. Assist in emergency evacuation plans and fire alarm responses for the CISF.

Performance Standards Std: Perform monthly inspections following regulations and guidance from 21 SW and SMC/SL.

3.3.34 The contractor shall provide facilities graphic support to the customers within the CISF.

Performance Standards Std: Provide support when requested within 5 business days.

3.3.35 The contractor shall develop AutoCAD drawings for the administrative areas of the CISF.

Performance Standards Std: Develop drawings when requested within 5 business days.

3.3.36 The contractor shall update furniture layout drawings for modifications to the building infrastructure and furniture layout(s).

Performance Standards Std: Drawings are updated upon completion of each project, approximately 10-15 projects annually.

3.3.37 The contractor shall manage the facility layout drawings and update drawing modifications for a wide variety of engineering projects.

Performance Standards Std: Drawings update upon initial phase of the project, approximately 10-15 times annually.

3.3.38 The contractor shall work with facility managers and facility engineers in a team environment to update designs for facilities furniture system installations, upgrades, modifications, and expansions required by the CISF programs.

Performance Standards Std: Update designs along with facility managers when requested within 10 business days.

3.3.39 The contractor shall provide furniture design concept drawings that are required by program managers.

Performance Standards Std: Provide drawings within 2 business days after request.

3.3.40 The contractor shall assist customers in assessing their requirements for creating presentations to include drawing products.

Performance Standards Std: Provide drawings within 2 business days of request.

3.3.41 The contractor shall provide a large variety of plots for building users.

Performance Standards Std: Provide plots within 2 business days of request.

3.3.42 The contractor shall track and maintain the CISF equipment accounts and records to include updates to the Peterson Air Force Base AR15 and AF14 documents.

Performance Standards Std: Check accounts at least once a week and update when needed.

3.3.43 The contractor shall account for all required building material supplies and miscellaneous facility equipment which may include minor equipment accounts for refrigerators, microwaves, plasma screens, and tools etc.

Performance Standards Std: Updating accounts when needed and check on a weekly basis to ensure no other changes are made.

3.3.44 The contractor shall maintain records and account for all facilities equipment entering and exiting the CISF including equipment shipped to Defense Reutilization Management Organization (DRMO) or base supply.

Performance Standards Std: Update accounts when needed and check account weekly for accuracy.

3.3.45 The contractor shall provide and maintain minor equipment records identifying item description including, but not limited to; location, brand names, model numbers, serial numbers, Points of Contact (POC), date of purchase etc.

Performance Standards Std: Update records within 2 business days of changes and check for accuracy on a weekly basis.

3.3.46 The contractor shall maintain inventory, add new minor equipment purchases, make updates/changes and transfer, as well as deletions for CISF.

Performance Standards Std: Update purchases and transfers documentation during change activity or once a quarter whichever comes first.

3.3.47 The contractor shall work with the CISF Facility Management division for additions and deletions of the facility inventory system.

Performance Standards Std: Updating and keeping facility inventory system up to date at least once a quarter.

3.3.48 The contractor shall maintain current minor equipment inventory for internal control, insurance, management, and accountability of Government funds. These items are subject to audit, both internal and external by the Government. The CISF Facilities Management Division need only be notified of deletions and additions from this inventory.

Performance Standards Std: Update equipment inventory when needed and check on an quarterly basis.

3.3.49 The contractor shall keep all minor inventories current in case of equipment failure (warranty), damage, loss or theft for the CISF.

Performance Standards Std: Update inventory at least once a quarter and ensure accuracy with fewer than 3% errors.

3.3.50 The contractor shall maintain the CISF Hazardous Material (HAZMAT) account control.

Performance Standards Std: Update control with all changes and check at least once a quarter for accuracy.

3.3.51 The contractor shall develop and implement written plans and procedures for hazardous material (HM) control and management that meet the requirements of the Peterson Air Force Base and CISF regulations.

Performance Standards Std: In accordance with AFI 32-7086 Hazardous Materials Management and checked at least quarterly.

3.3.52 The contractor shall comply with applicable federal, state, and local laws and regulations applicable to HM and the safety and health of Hazardous Waste (HW) operations.

Performance Standards Std: Ensure compliance with regulations at least once a quarter.

3.3.53 The contractor shall record and obtain approval of HM to the Peterson AFB Enterprise Environmental Safety and Occupational Health (EESOH) reporting system.

Performance Standards Std: Update reporting system with any changes; if no changes, check system at least once a quarter.

3.3.54 The contractor shall establish procedures to control, track, and reduce the variety and quantities of HM in use, in storage or stock, or disposed of as HW.

Performance Standards Std: Evaluation of procedures accomplished at least once a year.

Std: Procedures produced within 30 days of contract start and updated when needed.

3.3.55 The contractor shall develop and distribute a Material Safety Data Sheet (MSDS) for each HM brought in or stored in the CISF.

Performance Standards Std: Develop MSDS within 30 days of contract start and distribute once a quarter or when changes are made.

3.3.56 The contractor shall develop and manage an authorized use list (AUL) that uniquely identifies and quantifies HM for the building.

Performance Standards Std: Develop AUL within 30 days of contract start and ensure updates occur on at least a quarterly basis.

3.3.57 The contractor shall establish procedures to ensure that all HM used at the CISF is properly and appropriately registered and labeled.

Performance Standards Std: Procedures established within 30 days of contract start and reviewed/updated at least once a quarter.

3.3.58 The contractor shall identify to the Government Point of Contact (POC), via the EESOH Reporting System, any shipments of unlabeled HM or HM without an MSDS.

Performance Standards Std: Identify government POC within 30 days of contract start.

3.3.59 The contractor shall maintain the CISF Key Control System.

Performance Standards Std: Update Key Control System when necessary and check for accuracy at least once a quarter.

3.3.60 The contractor shall plan, develop, and organize a formal key control policy for the CISF Key Control System.

Performance Standards Std: Plan implemented within 20 days of contract award and updated at least on a quarterly basis.

3.3.61 The contractor shall maintain records and control of the master key system.

Performance Standards Std: Update records as necessary and check accuracy once a quarter.

3.3.62 The contractor shall prevent unauthorized access using documentation management and status reporting of critical elements in the master key system.

Performance Standards Std: Update documentation at least once a quarter.

3.3.63 The contractor shall identify and maintain all of the door openings and door hardware used in the CISF.

Performance Standards Std: Ensure door openings and door hardware are maintained and working at least 98% of the time.

3.3.64 The contractor shall maintain a listing and identify all of the facility key holders and account for all of the keys in the CISF.

Performance Standards Std: Update list of key holders at least once a quarter unless changes happen more frequently.

3.3.65 The contractor shall ensure the loading dock is manned from 0730 to 1600 hours Monday through Friday, excluding all federal holidays.

Performance Standards Std: Loading dock manned as stated above.

3.3.66 The contractor shall handle and track material arriving and departing the CISF.

Performance Standards Std: Track materiel upon arrival with fewer than 2% errors.

3.3.67 The contractor shall receive and sign for shipments from various sources Performance Standards Std: Keep log of shipments received and signed for and update upon each activity.

3.3.68 The contractor shall log shipments and notify addressee for pickups.

Performance Standards Std: Update log with every change with fewer than 2% errors.

3.3.69 The contractor…