23q146 Attch 1 Performance Work Statement 26 July 23.pdf

PERFORMANCE WORK STATEMENT

FOR

Eaton UPS Maintenance

AIR FORCE RESEARCH LABORATORY

ROME RESEARCH SITE

ROME, NEW YORK

26 July 2023

Solicitation No. FA8751-23-Q-0146

Contract No. TBD

DESCRIPTION OF SERVICES

1.0 SCOPE. The contractor shall provide all personnel (Eaton Employed and OEM certified), labor, equipment, tools, parts (OEM not third party), materials, technical data, supervision, and other items and services necessary to provide maintenance and support of the Eaton UPS’s to the Air Force Research Laboratory Information Directorate at the

Rome Research Site (RRS), Rome, New York.

1.1. The contractor shall provide the Eaton Flex Service Plan for One (1) Base Year and Two (2) Option Years for Two each Powerware UPS Model 9390-160’s, Qty 40 PWHR12540W4FR and Qty 40 PWHR12500WFR batteries, Serial

Numbers ED512CBB13, EB161CBA07, as follows:

- One Year Parts, Labor, Expenses For The UPS Electronics

- 7x24 Coverage, 7 days per week, 24 hours per day, 365 days per year

- (1) UPS Preventive Maintenance (5 x 8)

- (1) Battery Preventive Maintenance Visit (5x8)

- Eight (8) Hours [Maximum] Response Time

- 7 x 24 Technical Support & Dispatch Center

- Service Priority

- Does not include battery corrective maintenance

1.2. Maintenance and PMI’s

The contractor must propose service plans which will provide Eaton employed OEM certified/authorized technicians. Only these technicians have laptops with proprietary Eaton software necessary for things such as Install current field service bulletins, battery reset codes, system optimization, check firmware and update when needed, etc. This is necessary to ensure current warranties on AFRL owned Eaton hardware.

2.0 SERVICE SUMMARY.

Performance Objective Performance Threshold

Accurately, timely and safely comply with all services IAW paragraphs 1.1 and 1.2

No discrepancies during the year

3.0 GOVERNMENT-FURNISHED PROPERTY.

3.1. Property. No government property shall be furnished.

4.0 GENERAL INFORMATION. In addition to the description of services provided above, the contractor shall perform the following general tasks.

4.1. CONTRACTOR PERSONNEL:

4.1.1. Personnel Qualifications. The contractor shall provide qualified personnel who meet the minimum qualifying criteria at the beginning of their employment as specified. Listed below are the qualification and experience requirements for functional area personnel.

4.1.1.1. Personnel Qualifications. The technicians allowed to perform service on the units specified in paragraphs must be EATON/ POWERWARE employed and certified OEM installers/technicians meeting all of the

EATON/ POWERWARE standards and requirements. Offeror must provide proof of current EATON/

POWERWARE UPS service technician certification with proposal. No third party employed technicians will be accepted.

4.2. QUALITY ASSURANCE. The Government will periodically evaluate and monitor performance to ensure services are received. The Government will evaluate the contractor's performance through intermittent inspections and receipt of valid and verified complaints. The Government may inspect each task as completed or increase the number of quality control inspections if deemed appropriate because of repeated failures discovered during quality control inspections or because of repeated complaints. Likewise, the Government may decrease the number of quality control inspections if merited by performance. The contractor shall take necessary actions and coordinate with the Government to resolve any discrepancies found as part of these inspections.

4.2.1. Government Remedies. The contracting officer shall follow FAR 52.212-4, Contract Terms and Conditions - Commercial Items, for contractor’s failure to perform satisfactory services or failure to correct non-conforming service

4.3. HOURS OF OPERATION.

4.3.1. Normal Hours. The contractor shall perform the services required under this contract during the following hours: Monday through Friday, (0700-1630) hours unless otherwise stated.

4.3.2. Recognized Holidays. The contractor is not required to provide service on the following days:

New Year’s Day January 1 (except weekends, then it will be either Monday or

Friday)

Martin Luther King’s Birthday 3rd Monday in January

President’s Day 3rd Monday in February

Memorial Day Last Monday in May

Juneteenth June 19 (except weekends, then it will be either Mon or Fri)

Independence Day July 4 (except weekends, then it will be either Monday or Friday)

Labor Day 1st Monday in September

Columbus Day 2nd Monday in October

Veteran’s Day November 11 (except weekends, then it will be either Monday or

Thanksgiving Day 4th Thursday in November

Christmas Day December 25 (except weekends, then it will be either Monday or

4.4. PERFORMANCE. The performance of these services is not considered to be mission essential during time of crisis.

Should a crisis be declared, the Contracting Officer or his/her representative will advise the contractor of any revised requirements, followed by written direction.

4.5. PLACE OF PERFORMANCE. The contractor shall perform the requirements of this contract at Rome Research

Site Rome, New York, Buildings 106 and 3.

4.6. SECURITY REQUIREMENTS.

4.6.1. The work to be done on this project is located in and around areas that are under the scrutiny of the

Department of Defense Police assigned to the RRS Information Directorate. To gain access to the areas to examine the work to be done for job estimation purposes, arrangements must be made through the Contracting

Office. Contractor personnel will be escorted into the areas for the purpose of project estimation.

4.6.2. When it has been determined which Contractor will accomplish these services, a Visit Request letter, from the company, preferably on Company letterhead, identifying all personnel who will be employed during the work will be necessary prior to work commencement. The Visit Request letter needs to be signed by the Company

President or Director of Human Resources and will also be used as the Entry Authority List. The Contractor will supply the Visit Request letter to the Security Office (AFRL/RIOF) through the Contracting Office. The request will contain the full name of each individual, to include a middle initial, date of birth, state of driver’s license issuance and city and state of birth. This information will be used to perform a local files check prior to the beginning of work. This check will provide driver’s license information, any wants and warrants and protection orders and will also provide information on possible illegal immigration issues and terrorist affiliations. If the individual is not a US citizen they will not be allowed within the complex or facilities. If the individual is not a US citizen but has a Green Card, Form I-551 or has the I-551 stamp on their passport, the Security Office will need to see either one. No foreign national workers are allowed on the Rome Research Site.

4.6.3. Provide the Company’s phone number and a Project Leaders or Supervisor/Foremen cell-phone number is necessary for the Law Enforcement Desk Sergeant.

4.6.4. All facilities are entered using a magnetic media entry badge. Contractor work within the facilities will be required to obtain an Unescorted Visitor Badge; this will be procured by the Division/Branch with oversight of the work. The badge is obtained in the lobby of Bldg 3, West Wing, Security Office. This badge will be worn at all times within the facility. These badges will be returned to the Contracting Officers’ Technical Representative before completion of the final inspection. Any badges lost during the period of work will be reported to Security as soon as possible.

4.6.5. Access to the RRS Complex is controlled by a Main Gate on Brooks Road. Identification for the contractor to enter with a vehicle will be an access list supported by the electronic badge issued. All commercial vehicles entering the gate will be searched. One-time deliveries can be escorted from the gate to delivery point by project personnel.

4.6.6. All commercial vehicles are searched prior to entry into the RRS Complex. Vehicle operators will be aware of the vehicle search pull-off area prior to approaching the Main Gate. A search of the vehicle will be conducted prior to its entry. All vehicles not needed for delivery of equipment or tools will be parked in the visitor parking area unless cleared through Security. There are No vehicles allowed within 25 meters (80 ft) of the RRS facilities.

4.6.7. All personnel should be aware that the Rome Research Site is Property of the United States Air Force. All personnel will follow all posted signage.

4.6.8. Contractor personnel will be notified by RRS Police of any emergencies which would require an evacuation or work stoppage, such as an increase in the Force Protection Condition.

4.6.9. Building/Room Keys: If the contractor needs access to area(s) that are locked (i.e. mechanical rooms, janitor’s closet, etc.), a request for entry of at least 2 working days prior to the need for access will be submitted to

AFRL/RIOC representative. The area(s) will be provided on a daily basis. The area(s) will be locked down at the end of the day’s work.

4.6.10. The 24 hour Desk Sargent can be reached at 315-330-2961.

4.6.11. Regarding Access to Air Force Facilities and Government Information Technology Networks

4.6.11.1. Contractor employees requiring access to USAF bases, AFRL facilities, and/or access to U.S.

Government Information Technology (IT) networks in connection with the work on this contract must be U.S.

Citizens. For the purpose of base and network access, possession of a permanent resident card (“Green Card”) does not equate to U.S. citizenship. This requirement does not apply to foreign nationals approved by the U.S.

Department of Defense of U.S. State Department under international personnel exchange agreements with foreign governments. Any waivers to this requirement must be granted in writing by the Contracting Officer prior to providing access. The above requirements are in addition to any other contract requirements related to obtaining a

Common Access Card (CAC).

4.6.11.2. For purposes of paragraph (a) above, if an IT network/system does not require AFRL to endorse a contractor’s application to said network/system in order to gain access, the organization operating the IT network/system is responsible for controlling access to its system. If an IT network/system requires an U.S.

Government sponsor to endorse the application in order for access to the IT network/system; AFRL will only endorse the following types of applications; consistent with the requirements above:

(1) Contractor employees who are U.S. citizens performing work under this contract.

(2) Contractor employees who are non-U.S. citizens and who have been granted a waiver.

Any additional access restrictions established by the IT network/system owner apply.

4.7. SAFETY REQUIREMENTS:

4.7.1. The contractor shall comply with all safety and health requirements necessary for the protection of personnel, facilities and equipment including, but not limited to all applicable Occupational Safety and Health Administration

(OSHA) (Public Law 91-596) and all applicable OSHA standards, while performing this contract at the Air Force

Research Laboratory (AFRL), Rome Research Site (RRS), Rome NY. It is the contractor’s sole responsibility to make certain that all safety requirements are met.

4.7.2. The contractor shall maintain a written Safety Program, as required by OSHA and make said plan available for review by the government upon request by the Contracting Officer.

4.7.3. In the event of a mishap, or a “near miss”, during the performance of this contract at AFRL RRS, notify the

Contracting Officer or the DET 4 Safety Office in an expeditious manner. Written notification shall be provided to the Contracting Officer (who will forward a copy to the DET 4 Safety Office) within 72 hours and shall include the following information:

a. Contract, Contract number, Name and Title of Person(s) Reporting

b. Date, Time and exact location of accident/incident

c. Brief Narrative of accident/incident (events leading to accident/incident)

d. Cause of accident/incident (if known)

e. Type of injury sustained and/or estimated cost of accident/incident (material and labor to replace/repair) when damage is to government property.

f. Nomenclature of equipment and personnel involved in accident/incident

g. Corrective Actions (taken or proposed)

h. Other pertinent information

4.8. ENVIRONMENTAL REQUIREMENTS:

4.8.1. Contractor shall remove from RRS all used batteries and batteries no longer required under this PWS.

Contractor will be responsible to dispose of or recycle used batteries IAW applicable New York State and Federal law.