NAOC_Housekeeping_Performance_Work_Statement.pdf

PERFORMANCE WORK STATEMENT FOR

HOUSEKEEPING SERVICES

BUILDING 259, AREA A

WRIGHT-PATTERSON AIR FORCE BASE, OHIO

26 February 2019

TABLE OF CONTENTS

I. Description of Services/General Information

1.1. Basic Cleaning Services 3

1.2. Changeover Day 7

1.3. Hours of Operation 7

1.4. Contractor Personnel 9

1.5. Contractor Quality Control Plan 10

1.6. Inspection Records 10

1.7. Performance Evaluation Meetings 10

1.8. Materials and Supplies 11

1.9. Equipment 11

1.10. Records 11

1.11. Security 11

1.12. Contractor and Privately Owned Vehicles 13

1.13. Lost and Found Property 13

1.14. Permits and Licenses 13

1.15. Related Facilities Maintenance Responsibilities 13

1.16 Infestation 13

1.17 Conduct of Housekeeping Operations and Personnel 14

1.18. Reporting Accidents 14

1.19. Environmental Protection 14

1.20. Labor Hour Database 16

1.21. Definitions 16

1.22. Contract Performance Assessment Reporting System (CPARS) 17

1.23. Combating Trafficking in Persons (CTIP) 17

1.24. Enterprise-wide Contractor Manpower Reporting Application (eCMRA) 18

1.25. Voluntary Protection Program (VPP) 18

II. Service Summary 20

III. Government-Furnished Property and Services

I.1. Facility/Office Space 22

I.2. Government Furnished Utilities 23

I.3. Government Furnished Services 24

IV. Appendices

• A. List of Applicable Publications 25

• B. Workload Estimates 26

• C. Map 28

PERFORMANCE WORK STATEMENT (PWS)

I. DESCRIPTION OF SERVICES/GENERAL INFORMATION: The Contractor shall provide all personnel, equipment, tools, materials, cleaning supplies and chemicals, transportation, supervision, and other items and services necessary to perform housekeeping services as defined in this PWS, except as specified as Government Furnished Property (GFP), for Building 259, Area A, Wright-Patterson Air Force Base (AFB), Ohio. This is a single story, smoke-free building with 65 hotel-type rooms. The estimated quantities of work are listed in

Appendix C, Workload Estimates.

1.1 BASIC CLEANING SERVICES: The Contractor shall accomplish all cleaning tasks to meet the requirements of this PWS and the Service Summary (SS). The minimum cleaning frequencies are established in Appendix B, Workload Estimates.

1.1.1. Floor Maintenance: The contractor shall maintain safe, sanitary, presentable floors, as well as protect them from damage. All floors shall be cleaned to the standards in the paragraphs below. The contractor shall ensure that floors are cleaned in such a manner as to prevent the removed dirt, dust, soil, hair, grit, lint, dead insects, debris, grease, or any other foreign particles, from being redeposited elsewhere.

1.1.1.1. Vacuuming: Vacuumed floors, stairway, and hallway shall be free of all dust, dirt, debris, and all matter foreign to the carpet surface. Areas to be vacuumed include corners and edges next to walls, under tables, desks, chairs, behind doors, under beds, hallways, and common areas. Lightweight furniture such as waste baskets, chairs, and tables shall be moved to facilitate proper cleaning of floors.

1.1.1.2. Damp Mopping: The damp mopped floor shall have an evenly cleaned surface that is free of dirt, dust, mop marks, smears, film, dirt residue, streaks, debris, any other foreign particles, or standing water. All baseboards or furniture shall be free from mop marks. The kitchen and all bathroom floors shall be mopped and disinfected. Cleaning includes corners, along baseboards and under the overhang of the cabinets in the kitchen area, with no debris left behind.

1.1.1.3. Dust Mopping/Sweeping: Floors that are dust mopped/swept shall be free of all dust, streaks, dirt, cobwebs, grit, lint, dead insects, hair, and debris, to include but not limited to corners, base boards, and behind doors.

1.1.1.4. Scrubbing: Scrubbed floors shall have an evenly cleaned surface that is free of dirt, dust, black marks, and all matter that is foreign to the floor surface. Wax that is removed during this process should be re-applied to present a uniform surface appearance.

1.1.1.5. Waxing: Public restroom, kitchen floors and laundry room floors are to be waxed in accordance with Appendix B, Workload Estimates. A properly waxed floor shall have an even coating of slip-resistant, static free wax. The floor shall be clean and bright, including corners, edges, and under the cabinet overhang in the kitchen. No brush marks shall be visible. Floor shall have an even sheen. All self-polishing wax shall be approved by the Contracting Officer

Representative (COR) prior to usage. Dirt, black marks, foreign matter, old wax, and any stripper solution shall not be present under waxed floor.

1.1.1.6. Restroom Floors: Restroom floors shall be swept, damp mopped, and disinfected during each service. Floors shall be allowed to dry prior to opening the space for use. The floor is considered “disinfected” when the Contractor adds a product identified as a disinfectant to the mop water and applies the product in accordance with the manufacturer’s instructions. All drains shall be clean and free of foreign matter and checked for proper flow. All restroom floors shall be clean and odor free.

1.1.1.7. Walk-Off Mat Cleaning: Walk-off mat shall be free of dirt, sand, stones, gravel, mulch, insects, stains, grass, and spots. Soil and moisture underneath entrance mats shall be removed, and mats shall be returned to their normal location.

1.1.2. Furniture: Furniture that is not bolted and less than thirty pounds or on rollers, such as chairs and tables, shall be moved during cleaning of service and returned to original position upon completion of task.

1.1.3. Building Surfaces Maintenance: Building surfaces include interior and exterior doors, hardware, walls, trim, woodwork, shelves, handrails, stair rails, baseboards, door frames, picture frames, ledges, mirrors, radiators, towel racks, light fixtures, restroom fixtures, door glass, and counters.

1.1.4. General Cleaning: Building surface maintenance included cleaning building fixtures to remove dirt, dust, film, streaks, smudges, lint, and cobwebs. There shall be no evidence of excess cleaning materials, such as polishes or waxes, visible after cleaning.

The contractor shall ensure that all building surfaces are cleaned in such a manner as to prevent the removed dirt, dust, soil, hair, grit, lint, dead insects, debris, grease, or any other foreign particles from being redeposited elsewhere.

1.1.4.1 Cleaning/Disinfecting: The Contractor shall use a disinfectant product and apply the product in accordance with the manufacturer’s instructions. Areas requiring cleaning and disinfecting: sinks, commodes, showers, including the shower door, floor, and frame along the shower walls, counter tops in each room, and the kitchen and snack bar areas. All areas shall be clean and odor free.

1.1.4.2. Metal Cleaning and Polishing: A properly cleaned and polished metal surface is bright without deposits, smears, spots, streaks, or tarnish. Metal cleaner shall be immediately removed from adjacent areas. Water fountains and sink faucets shall be disinfected as well as cleaned.

1.1.4.3. High Dusting: High dusting includes but is not limited to the following: surfaces above seven feet up to ceiling level, ceiling light fixtures, vents, tops of televisions, tops of doors and door frames, fire alarm annunciators and ledges around the ceiling in the common area and weight room. All dust, lint, cobwebs, and foreign particles shall be removed.

1.1.4.4. Low Dusting: Pictures, doors, shelves, sink plumbing, baseboards, towel racks;

woodwork, handrails, and stair rails are typical building surfaces shall be low dusting. All dust, lint, cobwebs, and foreign particles shall be removed in a manner that prevents them from being redeposited elsewhere.

1.1.4.5. Glass and Mirror Cleaning: All glass mirror surfaces shall be free of streaks, film, smudges, deposits overspray, and stains. Surfaces shall have a uniform clean appearance.

1.1.4.6. Vent Cleaning: Vents shall be free of dust, dirt, film, lint, and cobweb free.

1.1.4.7. Light Fixture Cleaning: Fluorescent fixture shall be free of dust, dirt, cleaning marks, and cobwebs. Light fixtures with a plastic type panel shall be free of all dust, dirt, stains, dead insects, and cleaning marks both inside and outside.

1.1.4.8. Cleaning Drinking Fountains: Drinking fountains shall be cleaned and disinfected which encompasses the fountain, basin, attachment, and back splash (the entire stainless steel area). After cleaning, the entire drinking fountain, including the front and sides, shall be free of streaks, stains, spots, smudges, scale, and other soil.

1.1.4.9. Countertops: After cleaning and disinfecting, all counter tops shall be free of dust, dirt, streaks, smudges, stains, and any other foreign debris. Countertops shall present a clean appearance.

1.1.4.10 Furnishings/Equipment Maintenance: Furnishings includes desks, tables, chairs, bookcases, trash cans, refrigerators, microwave ovens, hot beverage makers, exercise equipment, lamps, televisions, and telephones. Only wood furniture shall be polished. Furniture and equipment shall be cleaned to remove dirt, dust, soil, hair, grit, lint, dead insects, debris, grease, or any other foreign particles.

1.1.4.11. Cleaning/Defrosting: Refrigerators shall be cleaned and defrosted in each room shall be free of food, beverages, smudges, streaks, and stains. The seal will be cleaned and free of mold/mildew. The freezer portion shall be free of ice buildup. The exterior of the refrigerator shall be clean and free of smudges, streaks and present a uniform, clean appearance. Food and beverages will not be removed from the refrigerator in the kitchen area.

1.1.4.12. Cleaning Microwave Ovens: Microwave ovens located in each room, the kitchen, and snack bar area shall be cleaned and free of food, debris, smudges, streaks, and stains on the inside and outside. The outside shall be cleaned and free of dust, stains, streaks, food, debris, and smudges.

1.1.4.13. Cleaning Desks and Bookcases: Desks and bookcases shall be cleaned and free of dust, dirt, smudges, stains, streaks, and other soil. Cleaned area includes the top, front, and sides.

Desks and bookcases shall be cleaned to prevent the removed dirt, dust, soil, hair, grit, lint, dead insects, debris, grease, or any other foreign particles from being redeposited elsewhere.

1.1.4.14: Individual desks in the office area shall not be cleaned.

1.1.4.15. Cleaning Tables and Chairs: Cleaned chairs shall be free of lint, dust, dirt, spots, stains, smudges, streaks, or other matter. All parts of the chair including legs, arms, back, and seats shall be cleaned. Table tops and legs shall be free of food, dirt, smudges, stains, streaks or other foreign matter. Tables and chairs shall be cleaned to prevent the removed dirt, dust, soil, hair, grit, lint, dead insects, debris, grease, or any other foreign particles from being redeposited elsewhere.

1.1.4.16. Trash Receptacle Care: Trash receptacle shall be emptied, cleaned and left dry, free of sludge, deposits, dirt, streaks, and odor both inside and out. The term “trash receptacle” refers to all receptacles used for the collection of waste paper and debris, including swing top containers, cans, waste baskets, and similar containers both inside and outside the building.

Specifically, there are two trash receptacles immediately outside the front doors of the building that must be attended to. All trash receptacles shall have new plastic trash receptacle liners installed every time the trash is removed, and the receptacle has been cleaned (except see paragraph 1.1.5 regarding sleep room trash receptacle liners).

1.1.4.17. Hot Beverage Maker Cleaning: Hot beverage makers in each room shall be cleaned, leaving them free of any drink materials, smudges, streaks, dust, and stains.

1.1.4.18. Exercise Equipment: Pieces of equipment in the exercise room shall be free of dust, dirt, smudges, streaks, and debris. Each piece of equipment shall be disinfected using a disinfectant product with no residue of the product left behind.

1.1.4.19. Lamps: Lamps and shades shall be free of dust, stains, smears, spots, and other soil.

Inoperable lamps shall be reported to the front desk.

1.1.4.20. Television and Telephones: Television and telephones shall be free of dust, dirt, smudges, streaks, spots, and smears.

1.1.4.21. Ash Receptacles: The ash receptacle(s) outside the building shall be cleaned and free of all ashes, cigarette butts, and debris, and trash in the receptacle portion removed. Federal

Government buildings have been designated as “Smoke Free” buildings, and ash receptacles are limited.

1.1.4.22. Restocking of Restroom Supplies/Room Amenities: All restroom dispensers (i.e.

paper towel, toilet paper, trash bags) shall be filled with Government furnished products as required to ensure there is always a sufficient supply. Each room shall be re-supplied with toilet paper.

1.1.4.23. Removal of Trash: On Changeover Days all trash receptacle liners in small trash cans shall be changed out if they have been used. The Contractor shall remove and dispose of trash from trash receptacles along with other bags, boxes or items placed beside the trash receptacle or placed in the hall outside the door that are unquestionably trash items. The Contractor shall dispose of all trash in the large trash dumpster behind Building 259.

1.1.5. Changeover: All tasks required to be performed “Once weekly” Changeover tasks shall be performed when occupants in the room change.

1.1.5.1. Towel Replacement: Used towels in the rooms or in the hall outside the door shall be replaced with clean towels provided by the Government. Do not re-use towels that are on the floor. Clean bath towels shall be placed on the towel bar in the bathroom, and clean hand and face towels shall be placed in the rack by the sink. On the day designated as Changeover Day, all used towels, wash cloths; hand towels and bath mats shall be removed and replaced. The removed items shall be sorted /separated and placed in a designated area alongside the soiled linen.

1.1.5.2. Change/Make Beds: Beds (and pull out sleep chairs if used) shall be stripped of fitted/flat sheets, pillow cases, blankets, and bedspreads on changeover day. Used fitted/flat sheets, pillow cases, blankets and bedspreads shall be sorted /separated and placed in a designated area. Any bed linens missing shall be reported to the front desk. All beds stripped shall be remade with clean, Government provided sheets, pillow cases. All beds slept in on non-change over days shall be remade only. Making the beds shall include fluffing the pillow, tucking in sheets to remove wrinkles, and ensuring sheets are correctly on the bed. Blankets shall be tucked in evenly, and the bedspread shall be placed over the bed so as to present a neat appearance. Blankets and bedspreads shall be changed as needed or at least semi-annually for cleaning at Government expense. A rotational schedule should be provided by the contractor to send out blankets and bedspreads, preventing them all being sent out at the same time.

1.2. CHANGEOVER DAY: When tasks must be performed due to different personnel staying in the room. This is to be done on Wednesday and all of the sleeping quarters shall be cleaned. The Contractor shall provide personnel necessary to provide a complete changeover of all occupied rooms on a weekly basis (as needed). Contractor shall prepare room for new occupant in accordance with the PWS. All work must be completed within the period specified in Para 1.3.1. Tasks shall consist of daily cleaning tasks as well as low dusting, clean microwaves, vacuum carpets, clean floors, empty trash, clean/defrost refrigerators, clean desk/bookcases, clean hot beverage maker, change bed linen, and any other items deemed necessary.

1.2.1. Daily Services (Non Changeover Day): Contractor shall perform all Tuesday tasks as required however, these tasks may shift forward or backwards one to two days depending on mission status. Personnel shall perform other Basic Cleaning tasks as required to ensure facility maintains neat, clean, and orderly appearance.

1.2.2. 24 Hour Emergency Notice: Contractor shall perform one changeover a month with a minimum of 24 hours’ notice in the event a short turnaround is warranted. Housekeeping needs to be accomplished to accommodate new guests and provide sanitary quarters.

Contractor will perform the same tasks as outlined in Paragraph 1.2. Emergency Notices are not common. The contractor should expect approximately 7 emergency changeovers per calendar year due to mission constraints. The CQ, COR, and/or superintendent will make the final decision.

1.3. HOURS OF OPERATION: Daily services are to be performed on Tuesday of each week except when a holiday falls on Tuesday in which case the services may be performed either the day before (Monday) or the following (Thursday), contractor shall coordinate with COR to reschedule. Changeover services are to be performed on Wednesday, but only when personnel has occupied the rooms. Notification for changeover service shall be a minimum of eight hour notice. The Contractor shall perform duties between 0800 (8:00 a.m.) and 1600 (4:00 p.m.). The

Contractor shall provide an adequate number of personnel to complete daily cleaning service by

1600 (4:00 PM). The contractor may have to work beyond the normal duty day on changeover days due to occupancy issues. The Contractor shall normally perform duties between 0800 (8:00 a.m.) and 1600 (4:00 p.m.), but on rare occasions may be required to work until no later than

1800 (6:00 pm). Contractors will be made aware of work schedule changes by the COR as far in advance as possible, typically no later than 14 days however, due to mission constraints, may be last minute by either text message, phone call, or in-person/verbal agreement. The COR will do their best to keep last minute notifications to a minimum as it’s sometimes difficult to predict changes to mission requirements.

1.3.1. RECOGNIZED FEDERAL HOLIDAYS: The Government observes the following holidays:

New Years’ Day January 1

Martin Luther King Jr. Birthday Third Monday in January

President’s Day Third Monday in February Memorial Day Last Monday in May

Independence Day July 4 th

Labor Day First Monday in September Columbus Day Second Monday in October

Veteran’s Day November 11

Thanksgiving Fourth Thursday in November

Christmas December 25

*DoD does not recognize Good Friday as a holiday.

If a holiday falls on a Changeover Day, the contractor must still perform services following the holiday.

1.3.1.1 Base Closure/Delay Notification Procedures. The authority to close or delay the base rests with the Base Commander. After an official decision to close or delay work reporting times has been made, local radio or television stations shall be notified of the closure/delay.

The contractor shall not receive any other form of notification of base closure from the government. The contractor is responsible for the notification of employees.

1.3.1.2 When an unforeseen base closure or delay occurs on a regularly scheduled day of work, the COR will make the final determination on rescheduling cleanings for that week, based on mission requirements. Contact will be made by text message, or phone call from the COR to the contractor.

1.3.2. CONTINUATION OF ESSENTIAL DOD CONTRACT SERVICES DURING A

CRISIS AND DISASTER RESPONSE: Performance of services during crisis declared by the

National Command Authority - all services to be performed under the contract have been determined to be nonessential for performance during crisis. According to Department of

Defense Instruction (DODI) 1100.22, Continuation of Essential DOD Contractor Services

During a Crisis, and Air Force implementation thereof, it is determined that the Contractor will not be required to perform during crisis situations. Services may be required to support an activation or exercise of contingency plans outside the normal duty hours. The base could be closed because of, but not limited to, adverse weather, a base or local disaster, security problems or other events which would necessitate the closing of the base. Should one of these situations occur, the Contractor should listen or watch one of the television or radio stations listed below for notification of a possible base closure. The Contractor will not receive any other form of notification of a base closure from the Government. The Contractor is responsible for the notification of his/her employees.

1.3.2.1 Television Stations: WHIO 7, WTJC 26, WDTN 2, WKEF 22

1.3.2.2. Radio Stations: WHIOam1290, WONEam980, WHKOfm99.1, WBLYam1600, WAZUfm102.9, WIZEam1340, WVUDfm99.9, WLWam700, WROUfm92.1, WBVEfm96.5, WDAOam1210, WINGam1410, WTUEfm104.7, WBZIfm95.3, WYSOfm91.3, WYMJfm103.9, WFCJfm93.7, WMMXfm107.7

1.4 CONTRACTOR PERSONNEL: The Contractor shall provide an on-site point of contact and alternate to act with full written authority for the Contractor. This individual shall act as the central point of contact with the Government. The Contractor shall provide the telephone number of the Primary Point of Contact and Alternate within two weeks after contract award date. The primary or alternate(s) shall also be available during normal duty hours to respond to telephone calls from the Contracting Officer (CO) or designated representative. The Contractor or the primary or alternate personnel shall notify the Contracting Officer, the COR, and the

Command of Quarters (CQ) within five workdays of a change of supervisor.

1.4.1. Restriction on Hiring Government Personnel: The Contractor shall not use for work, under the contract, off-duty COR monitors, or any other Government personnel whose employment could result in a conflict of interest with DOD 5500.7R. The Contractor is prohibited from employing off-duty government employees who are surveilling any contracts/subcontracts awarded to the Contractor.

1.4.2. Personnel Appearance: Contract personnel shall present a clean, neat appearance at all times and be easily recognized as Contractor employees. This shall be accomplished by wearing an identification badge bearing the name and signature of the employee, recent photograph of the employee, and the company name. Contractor personnel shall wear a uniform, or as a minimum, a smock bearing the company name. Contractor employees shall have the uniform on when reporting to the building for work. If a full uniform is not worn, slacks must be worn with the smock. Slacks must be neat and clean with no holes. Closed toe shoes are required. Attire should present a neat, clean, and professional appearance at all times.

1.4.3. Control of Contractor Employees: The selection, assignment, transfer, supervision, management, and control of Contractor employees in performance of this PWS shall be the responsibility and choice of the Contractor, however, the Contractor shall comply with the requirements set forth in the PWS and in Air Force Materiel Command (AFMC) and Wright-

Patterson AFB regulations concerning conduct of employees as referenced in Appendix A. The

Contractor will not employ persons for work on this contract if such employee is identified to the

Contractor by the Contracting Officer as a potential threat to the health, safety, security, general wellbeing or operational mission of the installation and its population.

1.4. 4. Personnel List: The Contractor shall provide a listing of all personnel performing work under the contract one week prior to performance. The Contractor shall notify the Contracting

Officer or his designated representative in writing of any change to this list prior to the implementation of such change(s).

1.5 CONTRACTOR QUALITY CONTROL (QC) PLAN: In addition to the requirements of the clause entitled “Contract Terms and Conditions – Commercial Items (Nov 2017),” Federal

Acquisition Regulation (FAR) 52.212-4, the Contractor will establish and maintain a complete

Quality Control Plan to ensure the requirements of this contract are provided as specified.

Contractor shall provide a copy of the Quality Control Plan to the Contracting Officer (CO) for review and approval ten (10) calendar days after award of contract. The CO will notify the

Contractor of acceptance or required modifications to the plan. The Contractor will make appropriate modifications (at no additional cost to the Government) and obtain acceptance of the plan by the CO before the contract start date. The Government has the right to require revisions to the Quality Control Plan (at no cost to the Government) should the incorporated plan fail to control the quality of the services provided at any time during contract performance. The contractor will notify the Contracting Officer in writing of any proposed change to the QC program. No change will be implemented prior to review of the change by the Contracting

Officer. The plan will include, but is not limited to the following:

1.5.1. Inspection System:

1.5.1.1. Written Procedures: Written procedures of the inspection system covering all services listed in the Service Summary (SS), including an inspection record for each SS item.

1.5.1.2. Frequency of Inspections: Frequency of inspections will be specified for each item in the SS.

1.5.1.3. Identification: Title of the individual(s) who will perform the inspections and their organizational placement.

1.5.1.4. Preventing Defects: A written description of the methods for identifying, correcting, and preventing defects in the quality of service performed before the level becomes unacceptable. A copy will be provided to the COR monitor.

1.6. INSPECTION RECORDS: Provide a sample of the on-site inspection records of all inspections conducted by the Contractor. The Inspection Record’s format will include:

- Date, time, and location of the inspection.

- Signature block for the person who performed the inspection.

- Rating of acceptable or unacceptable

- Area designated for deficiencies noted and corrective action taken.

- Total number of observations

1.7. PERFORMANCE EVALUATION MEETINGS: The Contractor shall meet with the

Contracting Officer or COR as necessary in an effort to establish a partnering relationship with the Contractor, to address performance and problems encountered and their resolution. The

Government will prepare and distribute minutes of the meetings to all those who attend. The minutes of all performance evaluation meetings will be signed by the contractor, contracting officer, and COR. If the Contractor does not concur with any portion of the minutes, he/she will inform the Contracting Officer within five days of receiving the minutes.

1.8. MATERIALS AND SUPPLIES: No materials or supplies shall damage floors, floor coverings, woodwork, painted surfaces, furniture, or other items being cleaned. Materials and supplies that do not fully comply with Wright-Patterson Fire or Environmental Regulations or that are of a highly caustic or toxic nature shall not be used or permitted in any building or area covered by the contract. The Contractor shall refer the contemplated use of any materials of an unidentified or doubtful nature as to flammable or caustic qualities to the COR for approval prior to use. The Government will assume no responsibility for Contractor materials and supplies which are lost, stolen, or damaged. This shall be the sole responsibility of the Contractor. Not more than two weeks usage of materials shall be stored by the Contractor in storage areas. The

Contractor will only provide materials and supplies that meet standard industry practices. All new items of supply or material proposed for usage during the performance of the contract, not previously submitted for approval, shall be submitted to the Contracting Officer or his designated representative. The Contractor shall provide the Government information monthly on the quantity of supplies used during the course of the contract. This requirement is for information only. The Contractor shall maintain an up to date Material Safety Data Sheet (MSDS) book.

1.9. EQUIPMENT: All Contractor equipment and tools will be identified to distinguish it from

Government equipment. All equipment and tools will have bumpers and guards to prevent marking, scratching, and damaging fixtures, furnishing or building surfaces. All electrical equipment used by the Contractor will meet all safety requirements of this contract and will be

UL approved. The Contractor shall assure that damaged, worn, or broken equipment is repaired or replaced immediately. All equipment will be kept clean at all times. All electrical equipment will have three-prong grounding plugs or will be double insulated.

1.10. RECORDS: The Contractor shall create, maintaining, and dispose of only those

Government required records that are specifically cited in this PWS or required by the provisions of a mandatory directive listed in Appendix B, Applicable Publications and Forms. If requested by the Government, the Contractor will provide the original record or a reproducible copy of any such record within five working days of receipt of the request.

1.11. SECURITY: The Contractor shall not be granted access to classified information, but shall be required to perform duties in controlled areas where classified information is processed and stored. Should the Contractor inadvertently gain access to classified information, he/she will immediately notify the escort or CQ.

1.11.1. Security Requirements: The Contractor is responsible for assuring all personnel employed by the Contractor in performance of the contract or any representative of the

Contractor entering the Government installation abide by all security regulations and security requirements imposed by the local Commander of the Installation. The Contractor is responsible for safeguarding all Government property located within the Contractor’s designated work areas.

Prior to leaving, the Contractor’s designated work area shall be secure to prevent theft or vandalism. The Contractor shall conform to the provisions of AFI 31-101, The Resource

Protection Program, for safeguarding the Government furnished facilities and material contained herein. The Contractor will be responsible for any damage caused by their personnel to the building, finishes, furnishings, equipment, etc., and shall repair, clean, replace, or restore damaged items to the condition existing prior to the item being damaged.

1.11.2. Contractor Identification: To obtain access to Wright-Patterson AFB, the contractor and contractor employees will provide the documentation described in the Contractor’s Package at Appendix D. Only original documents with original signatures are acceptable. The

Contracting Officer shall approve the Contract Notification Letter prior to the contractor submitting to 88 SFS/SFOXI. The COR shall be responsible for signing the WPAFB 1440 prior to the contractor submitting to 88 SFS/SFOXI. The Contractor will be responsible for obtaining and controlling all badges. Upon completion or termination of the contract or identification passes, the contractor shall ensure that all base identification passes issued to employees and/or subcontractors are returned to the issuing office. Payment of the final invoice will not be released until all passes have been returned.

1.11.3. National Agency Check/Clearance: While going through the National Agency Check contractors shall be escorted by Air Force Personnel until Local Agency Check is completed. All on-site contractor personnel shall have a favorable National Agency Check. The Contractor will provide information to obtain a National Agency Check investigation for all the on-site employees. The National Agency Check should be obtained through the Defense Security

Service at http://www.dss.mil and will provide inquiries on employees’ background worldwide.

All personnel must be U.S. Citizens.

1.11.4. Local Agency Check: Local Agency Check will be a minimum requirement while awaiting National Agency Check. Prior to start of the contract performance the Contractor will ensure a local agency check is performed for all housekeepers and copies sent to the Contracting

Officer and the National Airborne Operations Center (NAOC) Operations Chief before reporting to Bldg. 259 for work. The Local Agency Check shall be obtained through the county in which the employee resides, and shall provide inquiries on employee’s background in the local area.

Contractor employees will not be granted access to Bldg. 259 if they are determined to be a security risk by the NAOC Operations Chief, Superintendent, or Contracting Officer.

1.11.5. Security Register: Contractor personnel will sign the security register upon entrance into Bldg. 259, indicating the date, time of arrival, and company name, and will sign time of departure from the facility upon leaving.

1.11.6. Contractor Entry Procedures: When the building is occupied by the NAOC team

(crew vans parked around bldg. perimeter), there will be one entry/exit point at the front of the building. This is known as the Entry Control Point (ECP). Contract personnel are required to park their vehicles in a parking lot adjacent to the NAOC facility outside of the controlled area.

At no time should contractor personnel attempt to drive their vehicles into the parking area inside the controlled area or cross the barriers or red rope at any point other than the ECP, contractor personnel may come directly to the front door to gain access to the building. Only individuals with the proper identification will be allowed to enter without escort. Contractor personnel could be subject to search belongings (Bags, Pocketbooks, Lunch bags) by CQ personnel on duty.

When exiting the building personnel must go through the ECP. When the NAOC team is not in http://www.dss.mil/ the building the contractor personnel may come directly to the front door to gain access to the building.

1.11.7. Escorts: Only those individuals with a National Agency Check and issued an Entry

Control Card will be allowed in the building without an escort. All other Contractor personnel will be escorted at all times while in the NAOC facility by the person with the Entry Control

Card or inside the controlled area on the outside of the NAOC building, but inside the area blocked off with barriers and red rope. Contractor personnel must be within the sight of the escort at all times. Failure to comply with escort instructions may result in immediate expulsion from the facility. Please note, all individuals must have their National Agency Check within 30 days of the start of the contract. Failure to acquire same could result in the termination of the contract.

1.12. Contractor and Privately Owned Vehicles: Contractor personnel will provide their own transportation to and from Building 259. All vehicle owners are required to carry liability insurance to operate privately owned vehicles on the installation.

1.12.1. Vehicle Registration: All vehicles operated in support of the contract, including privately owned vehicles must be properly registered; insured, licensed, and safety inspected in accordance with applicable Federal, State, and local Government requirements. The Contractor will complete a Contractor access list, submitted through the Contractor Officer for final submission to Security Forces and Pass and Registration at least 2 weeks before contract start date. Personnel shall obtain vehicle passes from Security Forces Pass and Registration Office upon submission of Contractor access list.

1.13. LOST AND FOUND PROPERTY: It is the responsibility of the Contractor to ensure all articles of possible personal or monetary value found by the Contractor’s employees are turned in to the CQ.

1.14. PERMITS AND LICENSES: The Contractor shall procure all necessary permits and licenses, obey and abide by all applicable laws, regulations, and ordinances, and any other rules of the United States, state, and local Government thereof wherein the work is done, or any other duty constituted public authority.

1.15. RELATED FACILITIES MAINTENANCE RESPONSIBILITIES: The Contractor shall ensure all housekeepers are alert to and report any facility discrepancies observed to the

Contractor’s supervisor on duty who shall notify the COR. The Contractor’s personnel shall report any damage to furniture, fixtures, or structures, clogged or inoperable drains, or other conditions, which prevent the proper performance of their duties. Notification may be in writing or in person stating the location by room number and location within the room, prior to the

Contractor leaving for the day.

1.16. INFESTATIONS: The Contractor shall report all evidence of vermin infestations (i.e.

ants, mice, bugs etc.) to the COR immediately upon discovery. Provide the room number and location within the room to the CQ.

1.17. CONDUCT OF HOUSEKEEPING OPERATIONS AND PERSONNEL: The

Contractor shall ensure all housekeeping operations are conducted in a manner to minimize interference with the work of Government personnel and other Contractors. Every effort should be taken to keep voices and noise to a minimum while performing services. Contractor employees will not disturb papers on desks or beds, open drawers or cabinets, or use telephones intended for official Government business. During the performance of housekeeping services, Government or private equipment such as radios or televisions shall not be used. The Contractor shall ensure all Government and personal property items found out of place (e.g. items found in restrooms or in common areas that obviously don’t belong) will be turned in to the facility manager, COR, or CQ. Housekeeping personnel shall not eat or smoke while performing duties.

Smoking permitted only in designated smoking areas outside. Government office spaces will not be used as lunchrooms for contract or employees. Prior to male or female housekeeping employees entering washrooms designated for the opposite sex, arrangements shall be made to have the restroom checked and cleared. Washrooms will be clearly marked “CLOSED” during cleaning. Not cleaning a washroom because it was in use at the time is not a valid reason for nonperformance of service.

1.18. REPORTING ACCIDENTS: The Contractor shall report to the Contracting Officer by telephone, any accidents involving injury, death, damage to Government property, or accidental loss of Government property resulting from the activities of the Contractor, his subcontractors, his agents, or employees within the time limits set forth in the Safety and Health Plan. A written accident report shall be forwarded to the Contracting Officer within 1 hour. All accident records required by the Occupational Safety and Health Act shall be maintained in accordance with

OSHA guidelines. In addition, the Contractor shall cooperate and provide data to any follow-up investigation of an accident by the installation or higher command.

1.19. ENVIRONMENTAL PROTECTION: The Contractor shall comply with all federal, state, and local laws, regulations, and standards regarding the Environmental Protection and

Enhancement Program. All environmental protection matters shall be coordinated with the

Contracting Officer or COR. Civil Engineering, Environmental Management Division, will review questions on environmental compliance and provide guidance as needed. In the event environmental laws/regulations change during the terms of this contract, the Contractor is required to comply as such laws come into effect. If the Contractor spills or releases any hazardous material (HAZMAT) to the environment (i.e. down a drain or outside the building), the Contractor or its agent shall immediately report the incident using a base phone to 911 or by cell phone to 937- 257-9111. Any spill cleanup performed by the contactor will be accomplished to the satisfaction of CE, Environmental Management Division, to include response time and level of cleanup. The liability for the spill or release of such substance rests solely with the

Contractor and its agent. The Contractor shall follow manufacturer’s guidelines and professional recommendations for control of humidity, temperature, cleanliness, and materials handling. The

Contractor shall properly label all cleaning products/chemicals, etc. for identification of contents.

In addition to content identification, all materials shall be individually labeled with an adhesive label or tag with the following information: Contractor’s name, Contractor’s address, Contract number, Contractor’s point of contact and phone number. If a label becomes lost, worn, faded, of defaced in any manner, the label shall be replaced immediately. If a HAZMAT container is too small for placement of the label, the item can be stored in a plastic bag with the label attached.

An MSDS (5 years old or less) for each HAZMAT brought onto Wright-Patterson AFB by the contractor must be readily available prior to the HAZMAT being used. Upon completion of the project, the contractor must remove all HAZMATs from the project site and/or Wright-Patterson

AFB. NO HAZMATS will be left by the contractor unless specified in this contract.

1.19.1. Safety Requirements and Reports. The contractor shall perform work in a safe manner as required by OSHA Safety and Health Requirements. Provide a verbal report to the CO as soon as possible of each occurrence of damage to Government property or an accident resulting in death, injury, occupational disease, or adverse environmental impact. Provide a completed copy of required Accident Investigation Reports to the CO within five calendar days of each occurrence.

1.19.1.1. Wright Patterson AFB is in the process of pursuing VPP recognition and has already been recognized under the OSH Voluntary Protection Program (VPP). VPP impacts all

“applicable contractors” operating on Air Force Installations. It is the contractor’s responsibility to ensure its employees and managers have a comprehensive understanding of VPP, as well as full compliance with OSHA requirements. Contractors (to include applicable contractors), whether regularly involved in routine site operations or engaged in temporary projects such as construction or repair, must follow the safety and health rules of the installation or http://www.osha.gov/scsp/vpp/index.hnnl.

1.19.1.2. Contractors are required to submit their Total Case Incidence Rates (TCIR) and Days

Away, Restricted, or Transfer (DART) rates and OSHA Form 300A annually to the contracting office for consolidation and submission as part of the installation’s annual VPP Safety and Health

Management report TCIR and DART raters area due by the 15th of

January each year.

1.19.1.3. The contractor’s Quality Control Plan must identify the processes and procedures the contractor will use to track compliance with the Safety and Health Plan, and the process and procedures that will be used to correct violations.

1.19.1.4. It is the contractor’s sole responsibility for compliance with the Occupational Safety and Health Act (OSHA) (public Law 91-596). The contractor must submit a Safety and Health

Plan and corresponding site safety checklist to the contracting officer 10 days after contract award. The contractor’s plan shall include appropriate measures to ensure the contractor treats promptly to investigate, correct and track alleged safety and references and policies may be included/attached to this section. The plan shall:

a. Demonstrate a management commitment to employee safety and health;

b. Identify the application of the safety and health plan to subcontractors;

c. Identify the roles and responsibilities of the following individuals:

i. Management

ii. Supervisors

iii. Employees

iv. Safety Coordinator;

d. Identify applicable safety rules and regulations;

e. Include a worksite hazard analysis to include base-line hazard identification and required control measures;

f. Include a job site analysis to include hazards of tasks required to control measures;

g. Identify employee safety and health training requirements and the documentation http://www.osha.gov/scsp/vpp/index.hnnl process;

h. Include a workplace inspection frequency to include identifying individuals conducting the inspections;

i. Include employee hazard reporting procedures;

j. Identify individual(s) responsible for corrective action hazards;

k. Identify first aid/injury procedures;

l. Identify procedures for accident investigation and reporting;

m. Identify emergency response procedures; and

n. Identify the process for tracking controlled hazards in contactor work areas

Contractor is responsible for establishing these requirements for all subcontracts who qualify as applicable contractors under the resulting contract.

1.20. LABOR HOUR DATABASE: The contractor shall report ALL contractor labor hours

(including subcontractor labor hours) required for performance of services provided under this contract via a secure data collection site. The contractor is required to completely fill in all required data fields at http://www.ecmra.mil.

1.20.1. Reporting inputs will be for the labor executed during the period of performance for each Government fiscal year (FY), which runs 1 October through 30 September. While inputs may be reported any time during the FY, all data shall be reported no later than 31 October* of each calendar year. Contractors may direct questions to the CMRA help desk.

1.20.2. Reporting Period: Contractors are required to input data by 31 October of each year.

1.20.3. Uses and Safeguarding of Information: Information from the secure web site is considered to be proprietary in nature when the contract number and contractor identity are associated with the direct labor hours and direct labor dollars. At no time will any data be released to the public with the contractor name and contract number associated with the data.

1.20.4. User Manuals: Data for Air Force service requirements must be input at the Air Force

CMRA link. However, user manuals for government personnel and contractors are available at the Army CMRA link at http://www.ecmra.mil.

1.21. DEFINITIONS:

1.21.1. Contracting Officer-- A person with authority to enter into, administer, and/or terminate contracts and make related determinations and findings for the United States

Government (USG).

1.21.2. Contractor Quality Control Plan-- The Contractor’s system or plan used to check and maintain product/performance quality throughout the life for the contract.

1.21.3. Government Furnished Property-- Property in the possession of or acquired directly by the government, and subsequently delivered to or otherwise made available to the contractor.

1.21.4. Service—A job that calls directly for Contractor’s time and effort rather than for a concrete end product. Services are to be performed in accordance with the standards described http://www.ecmra.mil/ http://www.ecmra.mil/ in the Performance Work Statement. Tasks completed must meet or exceed the performance thresholds listed in the PWS and SS in order to be considered acceptable.

1.22. Contract Performance Assessment Reporting System (CPARS):

1.22.1. FAR 42.1502 directs all Federal agencies to collect and report past performance information on services contracts using the automated Navy Contractor Performance

Assessment Reporting System (CPARS). The CPARS evaluation assesses a contractor’s performance and provides a written annual evaluation on a given contract during a specific period of time.

1.22.2. The CPARS database system (https://www.cpars.gov/) requires the contractor to provide a designated representative to receive the CPAR evaluation and will be known as the

Contractor Rep (CR) for purposes of the CPARS database. The Government Assessing

Official (AO) will be the COR; and the Government Reviewing Official (RO) will be the COR

Supervisor. The Contractor Rep (CR) has input prior to finalization.

1.22.3. IAW Class Deviation Number 2013-O0018, Past Performance Evaluation Thresholds, dated 24 Sep 2013, the mandatory thresholds for evaluations are:

Fuels $5,000,000

Services & Information Technology $1,000,000

Construction contracts exceeding $700,000

Architect-engineer $35,000

1.22.4. For AFLCMC/PZI issued contracts (DODAAC FA8601), the name and email address of the AO, RO and CR for this effort must be provided to the following Government CPARS Focal

Point as soon as possible after contract award:

Ms. Robin Smith

AFLCMC/PZI

(937) 522-4500

Robin.smith.4@us.af.mil

CPARS website is: https://www.cpars.gov/

1.23. Combating Trafficking in Persons

1.23.1. Combating Trafficking in Persons (CTIP) is a worldwide problem posing a transnational threat involving violations of basic human rights. The DoD has a zero tolerance policy for

Trafficking In Persons (TIP).

1.23.2. As part of the 2013 National Defense Authorization Act, the Pentagon is required to take action against any contractor engaging in any activities related to labor trafficking, sex trafficking and child soldiering.

1.23.3. The COR will monitor contractor’s performance regarding trafficking in persons such that non-compliance with FAR 52.222-50, Combating Trafficking in Persons (CTIP), is immediately reported to the Contracting Officer. The COR will maintain a log for annual review of all concerns.

https://www.cpars.gov/ mailto:Robin.smith.4@us.af.mil https://www.cpars.gov/

1.23.4. In accordance with FAR Clause 52.222-50(c) and (d), the contractor shall immediately report all suspicious activity of its employees to the Contracting Officer and COR. The contractor shall familiarize its employees with the United States Government’s policy regarding CTIP by going to the following DoD CTIP website: https://ctip.defense.gov/Home.aspx.

1.23.5. All DoD military and civilians must receive CTIP awareness training. The Contracting

Officer shall convey the information to the DoD CTIP Law Enforcement Support Office of Under

Secretary of Defense (OUSD) Personnel and Readiness (P&R) Defense Human Resources

Activity (DHRA). http://ctip.defense.gov. The Department of State’s Office is to Monitor and

Combat Trafficking in Person at http://www.state.gov/j/tip.

1.24. Enterprise-wide Contractor Manpower Reporting Application (eCMRA)

1.24.1. The contractor shall report ALL contractor…